The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.

Desktop Support Consultant Responsibilities

Here are examples of responsibilities from real desktop support consultant resumes representing typical tasks they are likely to perform in their roles.

  • Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
  • Manage update deployment and verify policy adherence utilizing SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Perform data backup, virus scanning, and OS updating procedures.
  • Create and support user accounts for VOIP network utilizing Cisco IP phones.
  • Configure all applications, changes, and deletions of MITEL VOIP systems.
  • Will be responsible for ensuring application packages are install into the LINUX environment
  • Configure VPN, AGN and wireless capabilities, and make certain adjustments to the network system to correct network speed.
  • Perform cable management duties (network cabling, install and replace jacks, switches, install punch down blocks).
  • Diagnose and identify upgrade and repair computer and printer issues efficiently, enter all pertinent data in a remedy tracking system.
  • Develop procedures for proper PC deployments
  • Experience with remedy ticketing systems.
  • Monitor Citrix users and applications.
  • Support Citrix applications for users.
  • Troubleshoot wired and wireless TCP/IP connectivity issues.

Desktop Support Consultant Skills and Personality Traits

We calculated that 12% of Desktop Support Consultants are proficient in Desktop Support, Customer Service, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.

We break down the percentage of Desktop Support Consultants that have these skills listed on their resume here:

  • Desktop Support, 12%

    Provided tier two dedicated desktop support to Energy Technology Company and shared desktop support to other business units within Chevron.

  • Customer Service, 11%

    Classified and resolved customer questions regarding setup and functionality about all supported applications with superior customer service.

  • Troubleshoot, 8%

    Installed, configured, and troubleshoot operating system and proprietary medical tracking software, monitoring connections and diagnosing network applications.

  • PC, 6%

    Supported hardware and software within a professional organization across multiple locations and performed PC build/setup prior to field deployment.

  • Technical Support, 6%

    Provided essential technical support to 3,800 users both domestically and internationally using phone and remote support.

  • OS, 4%

    Provided over the phone tech support for MAC OS, Windows XP, Windows Vista, and Windows 7 operating Systems.

Some of the skills we found on desktop support consultant resumes included "desktop support," "customer service," and "troubleshoot." We have detailed the most important desktop support consultant responsibilities below.

  • Customer-service skills can be considered to be the most important personality trait for a desktop support consultant to have. According to a desktop support consultant resume, "computer support specialists must be patient and sympathetic" desktop support consultants are able to use customer-service skills in the following example we gathered from a resume: "provide computer system support for both staff and customers. "
  • While it may not be the most important skill, we found that many desktop support consultant duties rely on listening skills. This example from a desktop support consultant explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways desktop support consultants are able to utilize listening skills: "communicated and coordinated technical support for casey family programs field offices to ensure timely resolution to issues. "
  • Desktop support consultants are also known for problem-solving skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a desktop support consultant resume: "support workers must identify both simple and complex computer problems, analyze them, and solve them." We also found this resume example that details how this skill is put to the test: "document failure cases/solutions on confluence (sharepoint) linking to itrs knowledge base. "
  • A thorough review of lots of resumes revealed to us that "speaking skills" is important to completing desktop support consultant responsibilities. This resume example shows just one way desktop support consultants use this skill: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical desktop support consultant tasks: "provided lan support, addressed and resolved tcp/ip, wins and dns issues. "
  • Yet another important skill that a desktop support consultant must demonstrate is "writing skills." Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions. This is clearly demonstrated in this example from a desktop support consultant who stated: "submit application to automated underwriting systems (aus) including fannie mae du and freddie mac lp. "
  • See the full list of desktop support consultant skills.

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    What Computer Technicians Do

    Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.

    In this section, we compare the average desktop support consultant annual salary with that of a computer technician. Typically, computer technicians earn a $6,966 lower salary than desktop support consultants earn annually.

    While their salaries may differ, one common ground between desktop support consultants and computer technicians are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, technical support, and os.

    As far as similarities go, this is where it ends because a desktop support consultant responsibility requires skills such as "desktop support," "troubleshoot," "pc," and "remote desktop." Whereas a computer technician is skilled in "desk support," "pcs," "lan," and "computer equipment." So if you're looking for what truly separates the two careers, you've found it.

    Computer technicians really shine in the government industry with an average salary of $48,277. Whereas desktop support consultants tend to make the most money in the finance industry with an average salary of $51,314.

    The education levels that computer technicians earn is a bit different than that of desktop support consultants. In particular, computer technicians are 3.2% less likely to graduate with a Master's Degree than a desktop support consultant. Additionally, they're 0.3% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Help Desk Analyst?

    Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.

    Next up, we have the help desk analyst profession to look over. This career brings along a lower average salary when compared to a desktop support consultant annual salary. In fact, help desk analysts salary difference is $9,415 lower than the salary of desktop support consultants per year.

    Not everything about these jobs is different. Take their skills, for example. Desktop support consultants and help desk analysts both include similar skills like "customer service," "troubleshoot," and "technical support" on their resumes.

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, desktop support consultant responsibilities are more likely to require skills like "desktop support," "pc," "user support," and "laptop computers." Meanwhile, a help desk analyst might be skilled in areas such as "phone calls," "strong problem-solving," "help desk," and "desk support." These differences highlight just how different the day-to-day in each role looks.

    It's been discovered that help desk analysts earn lower salaries compared to desktop support consultants, but we wanted to find out where help desk analysts earned the most pay. The answer? The government industry. The average salary in the industry is $42,262. Additionally, desktop support consultants earn the highest paychecks in the finance with an average salary of $51,314.

    In general, help desk analysts study at similar levels of education than desktop support consultants. They're 2.5% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.

    How an Information Technology Technician Compares

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.

    Let's now take a look at the information technology technician profession. On average, these workers make higher salaries than desktop support consultants with a $2,298 difference per year.

    By looking over several desktop support consultants and information technology technicians resumes, we found that both roles utilize similar skills, such as "customer service," "troubleshoot," and "technical support." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from desktop support consultant resumes include skills like "desktop support," "pc," "user support," and "laptop computers," whereas an information technology technician might be skilled in "desk support," "java," "pcs," and "pos. "

    Additionally, information technology technicians earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $66,881. Additionally, desktop support consultants earn an average salary of $51,314 in the finance industry.

    Information technology technicians are known to earn similar educational levels when compared to desktop support consultants. Additionally, they're 2.4% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.

    Description Of an Information Systems Technician

    An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.

    Now, we'll look at information systems technicians, who generally average a lower pay when compared to desktop support consultants annual salary. In fact, the difference is about $387 per year.

    According to resumes from both desktop support consultants and information systems technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "troubleshoot," and "technical support. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a desktop support consultant might have more use for skills like "desktop support," "pc," "laptop computers," and "remedy." Meanwhile, some information systems technicians might include skills like "phone calls," "desk support," "help desk," and "pcs" on their resume.

    Now, let's take a closer look at the financials in each career. The government industry tends to pay more for information systems technicians with an average of $63,116. While the highest desktop support consultant annual salary comes from the finance industry.

    The average resume of information systems technicians showed that they earn similar levels of education to desktop support consultants. So much so that the likelihood of them earning a Master's Degree is 1.2% less. Additionally, they're less likely to earn a Doctoral Degree by 0.2%.