Desktop support contractor job description
Updated March 14, 2024
10 min read
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Example desktop support contractor requirements on a job description
Desktop support contractor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in desktop support contractor job postings.
Sample desktop support contractor requirements
- Minimum of 3 years of experience in desktop support
- Knowledge of Windows and Mac operating systems
- Certification in desktop support preferred
- Proficiency with office software and hardware
- Experience with network and system administration
Sample required desktop support contractor soft skills
- Excellent communication and customer service skills
- Problem solving and analytical abilities
- Ability to work in fast-paced environment
- Highly organized and detail-oriented
- Strong multi-tasking and time management skills
Desktop support contractor job description example 1
Infinera desktop support contractor job description
Summary of essential job functions:
• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
• Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
• Accurately record, update and document requests using the IT Helpdesk system.
• Assist with administration of Office365 including email and SharePoint.
• Maintain Windows Active Directory, Users, Groups and other records as needed.
• Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Work within the relevant legislation, policies and procedures.
• Troubleshooting issues relating to AV equipment and conference rooms.
• Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
• Assist in planning, coordination, and implementation of company network security measures to protect data.
Required Knowledge, Skills and Abilities:
• Be a highly self-motivated team player with the skills and ability to manage changing priorities.
• Understanding of Office365 including SharePoint, Exchange Online and Skype for business.
• Assist remote users over the phone and through Skype for Business
• Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
• Experience with endpoint maintenance, software installation, diagnostics, and repair.
• Proficient with Windows 10, Windows 7, and Microsoft Office suite.
• Experience with MS Endpoint Configuration manager (formerly System Center Configuration Manager), Intune and AutoPilot - big plus
• Network peripheral configuration, management, firmware upgrades, and diagnostics.
• Demonstrable skills debugging issues on client machines.
• Demonstrable understanding of cyber security.
• Able to learn quickly and work productively.
• Outstanding user service skills and time management skills.
• Effective communication skills, both written and verbal in English.
• Education and Experience: BA or BS degree or at least two years' experience in an IT environment
Please note that Infinera has adopted a mandatory COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, our employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation for a medical/disability or religious basis is approved or as otherwise required by law. Candidates are not required to and must not furnish proof of vaccination or request an accommodation during the application process. Candidates will be required to do so only after a job offer has been extended and prior to their start date if they accept the job offer. A person is fully vaccinated against COVID-19 if the person has received one dose of the Johnson & Johnson COVID-19 vaccine or two doses of the Pfizer or Moderna vaccine and two weeks have passed since receiving the final dose of the vaccine.
#LI-DW1
#LI-onsite
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications.
• Maintain a high level of customer service by responding to user requests in a timely fashion and work independently to complete assigned tasks as quickly as possible.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to support team where necessary.
• Accurately record, update and document requests using the IT Helpdesk system.
• Assist with administration of Office365 including email and SharePoint.
• Maintain Windows Active Directory, Users, Groups and other records as needed.
• Be able to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Work within the relevant legislation, policies and procedures.
• Troubleshooting issues relating to AV equipment and conference rooms.
• Install, configure, and test computer hardware, networking software and OS software both manually and via endpoint management tools.
• Assist in planning, coordination, and implementation of company network security measures to protect data.
Required Knowledge, Skills and Abilities:
• Be a highly self-motivated team player with the skills and ability to manage changing priorities.
• Understanding of Office365 including SharePoint, Exchange Online and Skype for business.
• Assist remote users over the phone and through Skype for Business
• Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
• Experience with endpoint maintenance, software installation, diagnostics, and repair.
• Proficient with Windows 10, Windows 7, and Microsoft Office suite.
• Experience with MS Endpoint Configuration manager (formerly System Center Configuration Manager), Intune and AutoPilot - big plus
• Network peripheral configuration, management, firmware upgrades, and diagnostics.
• Demonstrable skills debugging issues on client machines.
• Demonstrable understanding of cyber security.
• Able to learn quickly and work productively.
• Outstanding user service skills and time management skills.
• Effective communication skills, both written and verbal in English.
• Education and Experience: BA or BS degree or at least two years' experience in an IT environment
Please note that Infinera has adopted a mandatory COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, our employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation for a medical/disability or religious basis is approved or as otherwise required by law. Candidates are not required to and must not furnish proof of vaccination or request an accommodation during the application process. Candidates will be required to do so only after a job offer has been extended and prior to their start date if they accept the job offer. A person is fully vaccinated against COVID-19 if the person has received one dose of the Johnson & Johnson COVID-19 vaccine or two doses of the Pfizer or Moderna vaccine and two weeks have passed since receiving the final dose of the vaccine.
#LI-DW1
#LI-onsite
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.
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Desktop support contractor job description example 2
CACI International desktop support contractor job description
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Job Description
We are looking for a Desktop Support Analyst in our Virginia Beach location. This position is in support of a Department of Defense (DoD) CONUS based organization.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts along with the ability to operate individually across a wide range of systems, networking, and communications issues. The candidate must be experienced in interfacing with both client managers and system users and will report directly to the Senior Desktop Engineer for this task. The Desktop Technician ensures compliance with both Quality Assurance (QA) and Information Assurance (IA) standards. This individual must be well versed in the technical expertise required in the setup, operation, and troubleshooting of systems and devices, and possess the ability work independently, yet able to take direction when required to meet operational readiness deadlines. The successful candidate provides multi-faceted support directly to the customer and works their issues to resolution. The candidate must be familiar with the deployment processes for PC as well as numerous other peripheral devices.
The successful candidate must be a self-starter with a working experience of inventory procedures and accurate configuration management information. The successful candidate must possess the ability to understand SOF unique requirements and tailor the configurations of systems and/or devices to meet needs of SOF operations while remaining within the appropriate regulations and guidelines.
Required:
- Top Secret/SCI Clearance
- Security + Certification
- 5 years of experience maintaining network, video, servers, workstations, and peripheral hardware and related software.
- Good communication skills; shows tact, effective listening skills and follow through
- Provides technical guidance and leadership to engineers and technicians with less experience.
- Demonstrated experience with Tier-2 desktop customer support
Desired:
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Technology Specialist (MCTS)
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
Job Description
We are looking for a Desktop Support Analyst in our Virginia Beach location. This position is in support of a Department of Defense (DoD) CONUS based organization.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts along with the ability to operate individually across a wide range of systems, networking, and communications issues. The candidate must be experienced in interfacing with both client managers and system users and will report directly to the Senior Desktop Engineer for this task. The Desktop Technician ensures compliance with both Quality Assurance (QA) and Information Assurance (IA) standards. This individual must be well versed in the technical expertise required in the setup, operation, and troubleshooting of systems and devices, and possess the ability work independently, yet able to take direction when required to meet operational readiness deadlines. The successful candidate provides multi-faceted support directly to the customer and works their issues to resolution. The candidate must be familiar with the deployment processes for PC as well as numerous other peripheral devices.
The successful candidate must be a self-starter with a working experience of inventory procedures and accurate configuration management information. The successful candidate must possess the ability to understand SOF unique requirements and tailor the configurations of systems and/or devices to meet needs of SOF operations while remaining within the appropriate regulations and guidelines.
Required:
- Top Secret/SCI Clearance
- Security + Certification
- 5 years of experience maintaining network, video, servers, workstations, and peripheral hardware and related software.
- Good communication skills; shows tact, effective listening skills and follow through
- Provides technical guidance and leadership to engineers and technicians with less experience.
- Demonstrated experience with Tier-2 desktop customer support
Desired:
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft Certified Technology Specialist (MCTS)
What We Can Offer You:
- We've been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
- For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
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Desktop support contractor job description example 3
Hexaware Technologies desktop support contractor job description
EUS Support / Desktop -
* Desktop Support Engineer who will have hands-on on overall Operating system and troubling shooting around the issues.
* Responsible for PC desktop, laptop configuration, printer configuration, and application support including Windows operating systems and software and other applications
* Self-driven and senior member of the technical support team responsible for PC desktop, laptop configuration, printer configuration, and application support including Windows operating systems and software and other applications.
* Excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
* Troubleshooting network connectivity in a LAN/WAN environment and provide hands & feet support during any critical support needed.
* Environment understanding and need to be doing vendor coordination whenever required
* When the restoration is beyond the scope of the Desktop Support Engineer, the Senior Desktop Support Engineer will escalate the issue/problem to proper tier 3 support team member.
* Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and any other authorized desktop applications.
* Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
* Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
* Performs corrective repairs on computers, laptops, printers, and any other authorized peripheral equipment.
* Customize desktop hardware to meet user specifications and site standards.
* Performs work in compliance within specified warranty requirements.
* Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
* Develop trends by monitoring and analyzing incoming calls, problems, and support requests
* Responsible for managing Desktop assets and tracking the same.
* Performs work in compliance within specified warranty requirements.
* Address non-compliance issues w.r.t AV and Patches.
* Responsible for asset management in tracking, updating, and providing them within timeline to the users
* Arranging Training for Business
* Keeping environment healthy and raising it to respective leads whenever needed
* Updating and correcting inward and outward of assets to have clear picture of assets availability
* Responsible for the region and if needed, he or she needs to travel for support
* Providing monthly & weekly inputs with regards to inventory/support and challenges to the management
* New users Onboarding - E2E (Allocation, Updation, Tracking)
* Understanding AD, DNS & DHCP concepts and address non-compliance issues w.r.t AV and Patches.
* BAU & Project Activity - Involvement
Asset Management
* Responsible for the acquisition, deployment, tracking and securing of all assets.
* Develop asset control processes to monitor accountability identification, maintenance, location, and contracts.
* Assist in inventory management, procurement, and shipment activities.
* Collaborate with management to define cost savings, asset compliances and service improvements.
* Assisted Procurement team to deliver efficient Asset Management.
* Vendor management activity and procurement
* Generates asset tracking reports as needed by IT leadership for planning and budgeting purposes.
* Maintains Accurate records and databases containing information regarding warranty, and service agreements for the organization's hardware.
* Co-ordinating with Vendors whenever required and perform an effective tracking to manage the SLA's.
* Responsible for Asset Allocation, Asset De-Allocation.
* Owning the Asset Register and Tracking of inventory - Maintain I.T. records up to date in the ITAM tool and tracking for area of responsibility.
* Identifying and reporting the EOL assets to the management for IT Scrap Disposal.
* Should have worked on any ITAM tool and should be able to work within SLA's
Desktop Compliance Management
* Tracking & reporting Non -Compliances on Deskside such as MFA, SCCM, CS & Windows /Mac
* Handling senior users Issues on Deskside.
* SNOW Ticket Handling & SLA Management
* Incident & SR request Management
* Daily / weekly / Monthly Incidents & SR status tracking
* Updating the Pending calls on daily basis
* Track all open Incidents & Service request and ensure adhering SLA's
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime
Ability to commute/relocate:
* Atlanta, GA 30342: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Desktop support Workplace: 3 years (Preferred)
* Deskside, ITIL, AD, Cloud basics: 2 years (Preferred)
Work Location: One location
* Desktop Support Engineer who will have hands-on on overall Operating system and troubling shooting around the issues.
* Responsible for PC desktop, laptop configuration, printer configuration, and application support including Windows operating systems and software and other applications
* Self-driven and senior member of the technical support team responsible for PC desktop, laptop configuration, printer configuration, and application support including Windows operating systems and software and other applications.
* Excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
* Troubleshooting network connectivity in a LAN/WAN environment and provide hands & feet support during any critical support needed.
* Environment understanding and need to be doing vendor coordination whenever required
* When the restoration is beyond the scope of the Desktop Support Engineer, the Senior Desktop Support Engineer will escalate the issue/problem to proper tier 3 support team member.
* Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and any other authorized desktop applications.
* Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
* Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.
* Performs corrective repairs on computers, laptops, printers, and any other authorized peripheral equipment.
* Customize desktop hardware to meet user specifications and site standards.
* Performs work in compliance within specified warranty requirements.
* Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
* Develop trends by monitoring and analyzing incoming calls, problems, and support requests
* Responsible for managing Desktop assets and tracking the same.
* Performs work in compliance within specified warranty requirements.
* Address non-compliance issues w.r.t AV and Patches.
* Responsible for asset management in tracking, updating, and providing them within timeline to the users
* Arranging Training for Business
* Keeping environment healthy and raising it to respective leads whenever needed
* Updating and correcting inward and outward of assets to have clear picture of assets availability
* Responsible for the region and if needed, he or she needs to travel for support
* Providing monthly & weekly inputs with regards to inventory/support and challenges to the management
* New users Onboarding - E2E (Allocation, Updation, Tracking)
* Understanding AD, DNS & DHCP concepts and address non-compliance issues w.r.t AV and Patches.
* BAU & Project Activity - Involvement
Asset Management
* Responsible for the acquisition, deployment, tracking and securing of all assets.
* Develop asset control processes to monitor accountability identification, maintenance, location, and contracts.
* Assist in inventory management, procurement, and shipment activities.
* Collaborate with management to define cost savings, asset compliances and service improvements.
* Assisted Procurement team to deliver efficient Asset Management.
* Vendor management activity and procurement
* Generates asset tracking reports as needed by IT leadership for planning and budgeting purposes.
* Maintains Accurate records and databases containing information regarding warranty, and service agreements for the organization's hardware.
* Co-ordinating with Vendors whenever required and perform an effective tracking to manage the SLA's.
* Responsible for Asset Allocation, Asset De-Allocation.
* Owning the Asset Register and Tracking of inventory - Maintain I.T. records up to date in the ITAM tool and tracking for area of responsibility.
* Identifying and reporting the EOL assets to the management for IT Scrap Disposal.
* Should have worked on any ITAM tool and should be able to work within SLA's
Desktop Compliance Management
* Tracking & reporting Non -Compliances on Deskside such as MFA, SCCM, CS & Windows /Mac
* Handling senior users Issues on Deskside.
* SNOW Ticket Handling & SLA Management
* Incident & SR request Management
* Daily / weekly / Monthly Incidents & SR status tracking
* Updating the Pending calls on daily basis
* Track all open Incidents & Service request and ensure adhering SLA's
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime
Ability to commute/relocate:
* Atlanta, GA 30342: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Desktop support Workplace: 3 years (Preferred)
* Deskside, ITIL, AD, Cloud basics: 2 years (Preferred)
Work Location: One location
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Updated March 14, 2024
Updated March 14, 2024