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Desktop support contractor skills for your resume and career
15 desktop support contractor skills for your resume and career
1. Desktop Support
- Support Network Operations level 1 infrastructure via Enterprise Managing applications Provide end-user desktop support for Macintosh/Apple hardware and software
- Provided over-the-phone and in-person technical desktop support for employees.
2. Laptop Computers
- Installed and repaired desktop and laptop computers and printers.
- Deployed desktop and laptop computers.
3. PC
- Imaged and configured all new PC and Macintosh hardware for use in the Dept of Interior's Active Directory Forest.
- Field PC Technician installing Software Ghost image setup E-mail, PST's, Printers & Support Blackberry devices.
4. Remote Desktop
- Used various remote access tools to troubleshoot user's workstations over the LAN/WAN such as Remote Desktop Connection and NetMeeting.
- Support of local and remote clients, face-to-face, phone and remote desktop takeover tools
5. Network Printers
- Mapped network printers, installed applications and Microsoft server upgrade hardware and software to MS 2010 R2 server software.
- Set up copiers as network printers and manipulated settings and configurations.
6. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Trained new Help Desk employees and helped other team members troubleshoot issues.
- Configured and troubleshoot latest AT&T or Verizon Blackberry devices.
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- Deployed images using SCCM, customized and delivered Windows XP and Windows 7 computers to end users.
- Imaged HP and Dell Laptops and Desktops using Ghost and SCCM images.
8. Windows XP
- Provide technical support for Windows XP including integrated components; for example, NIC cards, CAC readers and associated Printers.
- Imaged and re-imaged computers with Windows XP and Windows 7, while managing profile, application, and data migration.
9. Level Support
- JOB DUTIES AND RESPONSIBILITIES: * Second level support for Windows and application support calls.
- Second level support including connecting printers and mapping network drives.
11. Windows Server
- Unlock user accounts and reset passwords in Active Directory on Microsoft Windows Server 2012.
- Administered Windows Server 2008 and Windows Server 2003 print servers, antivirus servers and Active Directory.
12. Remedy
- Maintain ticket status and resolution information in BMC Remedy ticketing database.
- Used Remedy Action Request System to maintain and complete trouble tickets for all employees.
13. Workstations
- Created and integrated new policies and procedures to maintain installation standards and integrity of server, PCs and workstations.
- Demonstrated expertise in setting up user laptops and profile in workstations while administering right fax user accounts.
14. VPN
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.
- Deployed New Software Such as Office 2010, New VPN Software, Deployed New Machines to Designated End Users.
- Install internal software such as Nuance PDF Professional, Cisco VPN, Cisco Desktop Agent, and JenArk.
15. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Demonstrated working knowledge of group polices and machine polices, actively meet all SLA's required by the contractor.
- Responded to help desk tickets within the SLA requirement Performed break-fix troubleshooting and repair of client hardware and software.
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What skills help Desktop Support Contractors find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What desktop support contractor skills would you recommend for someone trying to advance their career?
Director and Professor, Dominican University
What type of skills will young desktop support contractors need?
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What technical skills for a desktop support contractor stand out to employers?
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of desktop support contractor skills to add to your resume

The most important skills for a desktop support contractor resume and required skills for a desktop support contractor to have include:
- Desktop Support
- Laptop Computers
- PC
- Remote Desktop
- Network Printers
- Troubleshoot
- SCCM
- Windows XP
- Level Support
- SharePoint
- Windows Server
- Remedy
- Workstations
- VPN
- SLA
- Citrix
- VoIP
- Asset Management
- Software Issues
- Remote Support
- IP
- Lotus Notes
- User Data
- Install Software
- Connectivity Issues
- Network Connectivity
- Ticket System
- Help-Desk Support
- Mobile Device Management
- User Accounts
- Symantec Ghost
- Password Resets
- Trouble Tickets
- NT
- Novell
- Lenovo
- Blackberry
- Software Updates
- RAM
- Desktop Hardware
- Desk Tickets
- Software Support
- DNS
- Software Problems
Updated January 8, 2025