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What is a desktop support lead and how to become one
What general advice would you give to a desktop support lead?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $49,669
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 11.80%
Black or African American 11.92%
Hispanic or Latino 15.64%
Unknown 5.34%
White 54.89%
Genderfemale 8.99%
male 91.01%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Desktop support lead career paths
Key steps to become a desktop support lead
Explore desktop support lead education requirements
Start to develop specific desktop support lead skills
Skills Percentages Desktop Support 13.27% PC 7.21% Troubleshoot 6.83% Technical Support 6.82% VPN 4.08% Complete relevant desktop support lead training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New desktop support leads learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a desktop support lead based on U.S. Bureau of Labor Statistics data and data from real desktop support lead resumes.Research desktop support lead duties and responsibilities
- Manage incoming tasks and incidents in remedy and troubleshooting.
- Utilize problem solving skills to troubleshoot hardware & software issues, printers, WI-FI & mobile devices.
- Support a wide array of network technologies including administrating vmware environments, citrix applications and support field user VPN connectivity.
- Deploy and install VOIP phones.
Get desktop support lead experience
Generally, it takes 1-2 years to become a desktop support lead. The most common roles before becoming a desktop support lead include technical support specialist, desktop support technician team lead and computer technician.Prepare your desktop support lead resume
When your background is strong enough, you can start writing your desktop support lead resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a desktop support lead resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable desktop support lead resume templates
Build a professional desktop support lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your desktop support lead resume.
Apply for desktop support lead jobs
Now it's time to start searching for a desktop support lead job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first desktop support lead job
Are you a desktop support lead?
Share your story for a free salary report.
Average desktop support lead salary
The average desktop support lead salary in the United States is $49,669 per year or $24 per hour. Desktop support lead salaries range between $35,000 and $70,000 per year.
What am I worth?
How do desktop support leads rate their job?
Desktop support lead reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
