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Best desktop support manager certifications
Desktop support manager certifications allow job seekers to demonstrate their competency as an desktop support manager to employers. However, not all desktop support manager certifications provide the same value for job seekers.
The best certifications for a desktop support manager are IT Information Library Foundations Certification (ITIL), ITIL Foundation, and Management Consultant Professional (MCP).
Below is a list of the best desktop support manager certifications. Obtaining an desktop support manager certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for desktop support managers
| Rank | Desktop support manager certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | ITIL Foundation | HDI |
| 3 | Management Consultant Professional (MCP) | AAFM |
| 4 | HDI Support Center Manager (HDI) | HDI |
| 5 | Master Project Manager (MPM) | AAPM |
| 6 | Network 5 Certification | EC-Council |
| 7 | Project Management Professional (PMP) | PMI |
7 best desktop support manager certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Management Consultant Professional (MCP)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
4. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
6. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
7. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
What is the best certification for a desktop support manager?
The best desktop support manager certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this desktop support manager certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for desktop support managers?
The most in-demand desktop support manager certification is ITIL Foundation based on all active job postings. Having this desktop support manager certification will give you access to more desktop support manager jobs with higher salaries.
What certifications can impact a desktop support manager career and salary?
The IT Information Library Foundations Certification certification will help you to secure a information technology manager position, which will increase your pay and career trajectory. A information technology manager's average salary is $112,740 whereas desktop support managers make an average salary of $59,450.
The most common combination of desktop support manager certifications include: IT Information Library Foundations Certification (ITIL), ITIL Foundation, and Management Consultant Professional (MCP).
Online courses for desktop support managers to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
3. Basic Computer Course - Windows 7/10 - IT & Desktop Support
Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
4. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
5. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
6. Active Directory & Group Policy Administration for IT Techs
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
7. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
8. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
9. Remote Desktop Services Windows Server 2016
Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...
10. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
11. Deploying Windows Virtual Desktop in Microsoft Azure
Delivering Remote Desktops and Apps in Azure with Windows Virtual Desktop and Azure AD Domain Services...
12. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
13. Active Directory on Windows Server
Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies...
14. Mastering Group Policy on Windows Server
An IT person's guide to managing Active Directory Users and Computers with Group Policy...
15. [Active Directory] Management using Windows PowerShell
[Power Shell] Simplified practical knowledge for automation & management of [Active Directory] using Windows Power Shell...
16. TOTAL: Active Directory with Windows Server 2016
Identity, Access, and Authentication with Microsoft AD and Identity with Windows Server 2016...
17. AZ-140 Azure Virtual Desktop (AVD)
Journey to Cloud Desktop...
18. Zero to Hero with Azure Virtual Desktop AVD
Getting started with Azure Virtual Desktop (AVD) ARM (previously named Windows Virtual Desktop WVD)...
19. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
20. Windows Server 2019 Administration
Learn Active Directory, Group Policy, DNS, DHCP, Storage, Backup, Azure integration and More...