Minimum 8 years of broad technical experience in one or more phases of information technology and management information systems, to include technical project management, leadership, supervisory and/or management experience.
Demonstrated experience managing information technology support and/or help desk functions.
Familiarity with information technology management concepts and methodologies, structured analysis, and business process re-engineering.
Excellent customer service skills and ability to communicate technical issues both orally and in writing.
Strong problem-solving, analytical and collaboration skills.
Strong oral, written and interpersonal communication skills.
Preferred:
Technical knowledge of client service technologies and products to include workstations and mobile devices hardware and software.
Troubleshooting skills and a working knowledge of current information technologies.
Familiarity with the ITIL framework, Agile practices and industry standard products such as Microsoft Windows, ServiceNow and CA Clarity.
Proficiency with MS Office products.
Technical project management experience, Microsoft, ITIL, Scrum Master or other relevant certifications.
A requirement of this position is that you must be fully vaccinated against COVID-19 and received all approved boosters or qualify for an accommodation from the Bank's vaccination policy; the Bank will provide accommodations as required by law for individuals unable to be vaccinated due to a medical condition or sincerely held religious belief.
An essential function of this position is working onsite; this position qualifies for a hybrid working arrangement that supports remote work, but generally requires being onsite 2-4 days a week depending on business needs.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401K match, and a fully funded pension plan
- Paid time off and holidays
- Generously subsidized public transportation
- Annual educational assistance
- On-site fitness facility
- Professional development programs, training and conferences
- And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.
Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Work Shift First (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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