A Desktop Support Specialist generally oversees and maintains computer software and hardware in an organization. They help resolve technical issues regarding staff computers, including software installation, password recovery, setting up user accounts, and replacement of computer hardware, among others. Desktop Support Specialists are also referred to as technical support specialists or help desk technicians.
Desktop Support Specialists work in almost all industries. Many of them work at IT consulting firms because many small companies prefer to outsource the function. Desktop support specialists also have the option of being freelance consultants.
Most Desktop Support Specialists' typical working hours are 40 hours a week, although they usually work in shifts. They may also go beyond the 40 hours in instances where clients or staff need support.
There is more than meets the eye when it comes to being a desktop support specialist. For example, did you know that they make an average of $23.28 an hour? That's $48,422 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many desktop support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a desktop support specialist, one of the first things to consider is how much education you need. We've determined that 52.1% of desktop support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of desktop support specialists have master's degrees. Even though most desktop support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a desktop support specialist. When we researched the most common majors for a desktop support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support specialist resumes include diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a desktop support specialist. In fact, many desktop support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many desktop support specialists also have previous career experience in roles such as computer technician or desktop support technician.