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Working as a Desktop Support Specialist

A Desktop Support Specialist generally oversees and maintains computer software and hardware in an organization. They help resolve technical issues regarding staff computers, including software installation, password recovery, setting up user accounts, and replacement of computer hardware, among others. Desktop Support Specialists are also referred to as technical support specialists or help desk technicians.

Desktop Support Specialists work in almost all industries. Many of them work at IT consulting firms because many small companies prefer to outsource the function. Desktop support specialists also have the option of being freelance consultants.

Most Desktop Support Specialists' typical working hours are 40 hours a week, although they usually work in shifts. They may also go beyond the 40 hours in instances where clients or staff need support.

There is more than meets the eye when it comes to being a desktop support specialist. For example, did you know that they make an average of $23.48 an hour? That's $48,845 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desktop Support Specialist Do

There are certain skills that many desktop support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a desktop support specialist, we found that a lot of resumes listed 8.0% of desktop support specialists included customer service, while 6.9% of resumes included desktop, and 6.1% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desktop support specialist job title. But what industry to start with? Most desktop support specialists actually find jobs in the technology and health care industries.

How To Become a Desktop Support Specialist

If you're interested in becoming a desktop support specialist, one of the first things to consider is how much education you need. We've determined that 43.8% of desktop support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.5% of desktop support specialists have master's degrees. Even though most desktop support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desktop support specialist. When we researched the most common majors for a desktop support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support specialist resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a desktop support specialist. In fact, many desktop support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many desktop support specialists also have previous career experience in roles such as computer technician or desktop support technician.

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Average Salary$48,845
Job Growth Rate10%

Desktop Support Specialist Career Paths

Top Careers Before Desktop Support Specialist

Top Careers After Desktop Support Specialist

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Average Salary for a Desktop Support Specialist

Desktop Support Specialists in America make an average salary of $48,845 per year or $23 per hour. The top 10 percent makes over $62,000 per year, while the bottom 10 percent under $38,000 per year.
Average Salary
$48,845

Best Paying Cities

City
Average Salary
Boston, MA
Salary Range53k - 77k$65k$64,861
Englewood, CO
Salary Range51k - 69k$60k$59,739
San Francisco, CA
Salary Range44k - 69k$56k$55,920
Washington, DC
Salary Range44k - 67k$55k$55,098
South Windsor, CT
Salary Range41k - 61k$51k$50,756
Baltimore, MD
Salary Range40k - 61k$50k$50,042
$32k
$77k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Desktop Support Specialist
Desktop Support Specialist
Ibotta, Inc.
Ibotta, Inc.
01/23/2021
01/23/2021
$48,00001/23/2021
$48,000
Desktop Support Specialist (LHI)-LA Crosse, WI or Remote
Desktop Support Specialist (LHI)-LA Crosse, WI or Remote
Unitedhealth Group
Unitedhealth Group
01/22/2021
01/22/2021
$35,72901/22/2021
$35,729
Desktop Support Specialist
Desktop Support Specialist
Randstad
Randstad
01/16/2021
01/16/2021
$43,82701/16/2021
$43,827
Desktop Support Specialist
Desktop Support Specialist
Randstad
Randstad
01/11/2021
01/11/2021
$50,00001/11/2021
$50,000
IT Helpdesk/Desktop Support Specialist
IT Helpdesk/Desktop Support Specialist
Randstad
Randstad
01/11/2021
01/11/2021
$43,82701/11/2021
$43,827
See More Recent Salaries

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Desktop Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desktop Support Specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Desktop Support Specialist Resume

At Zippia, we went through countless Desktop Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Desktop Support Specialist Demographics

Gender

male

83.2 %

female

13.6 %

unknown

3.2 %

Ethnicity

White

60.9 %

Hispanic or Latino

13.8 %

Asian

11.5 %

Foreign Languages Spoken

Spanish

58.0 %

French

4.5 %

Russian

4.5 %
See More Demographics

Desktop Support Specialist Education

Degrees

Bachelors

43.8 %

Associate

28.2 %

Certificate

10.3 %

Top Colleges for Desktop Support Specialists

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Public

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Public

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Desktop Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.0% of desktop support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Desktop Support Specialist

Some places are better than others when it comes to starting a career as a desktop support specialist. The best states for people in this position are Massachusetts, Colorado, New Jersey, and Rhode Island. Desktop support specialists make the most in Massachusetts with an average salary of $64,792. Whereas in Colorado and New Jersey, they would average $59,738 and $57,700, respectively. While desktop support specialists would only make an average of $56,924 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Massachusetts

Total Desktop Support Specialist Jobs:
1,482
Highest 10% Earn:
$91,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Desktop Support Specialist Jobs:
165
Highest 10% Earn:
$81,000
Location Quotient:
1.16
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Desktop Support Specialist Jobs:
177
Highest 10% Earn:
$81,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Desktop Support Specialist Employers

1. TEKsystems
4.8
Avg. Salary: 
$51,581
Desktop Support Specialists Hired: 
61+
2. Robert Half International
4.5
Avg. Salary: 
$46,187
Desktop Support Specialists Hired: 
57+
3. IBM
4.8
Avg. Salary: 
$76,036
Desktop Support Specialists Hired: 
57+
4. Apex Systems, LLC
4.7
Avg. Salary: 
$30,672
Desktop Support Specialists Hired: 
29+
5. Dell
4.8
Avg. Salary: 
$70,670
Desktop Support Specialists Hired: 
27+
6. Aetna
4.8
Avg. Salary: 
$46,008
Desktop Support Specialists Hired: 
26+

Desktop Support Specialist Videos

Updated October 2, 2020