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Become A Desktop Support Specialist

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Working As A Desktop Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Desktop Support Specialist Do

A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company’s desktop infrastructure.

How To Become A Desktop Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desktop Support Specialist jobs

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Real Desktop Support Specialist Salaries

Job Title Company Location Start Date Salary
Lead Desktop Support Specialist Adobe Systems Incorporated San Francisco, CA Oct 01, 2011 $101,773
IT Desktop Support Specialist Ajilon LLC D/B/A Ajilon Consulting Washington, DC Dec 01, 2009 $53,000
Senior Desktop Support Specialist Digital Dentistry Solutions, Inc. Sterling, VA Sep 25, 2014 $49,950
Desktop Support Specialist University of Miami Coral Gables, FL Dec 01, 2010 $46,530
IT Desktop Support Specialist Ajilon LLC D/B/A Ajilon Consulting Washington, DC Dec 01, 2009 $44,500

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Top Skills for A Desktop Support Specialist

ComputerHardwareLaptopComputersPCNetworkPrintersRemoteDesktopActiveDirectoryWindowsXPDesktopSupportTroubleshootSetupCustomerServiceTechnicalSupportVPNBackupMacOSUserAccountsLan/WanHelpdeskCitrix

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Top Desktop Support Specialist Skills

  1. Computer Hardware
  2. Laptop Computers
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Performed troubleshooting and repaired computer hardware, software.
  • Configure desktop and laptop computers using imaging solutions.
  • Configure and deploy PC equipment and software, do user migration from old to new platform.
  • Installed and configured desktop hardware/software and network printers.
  • Resolved local and remote desktop, laptop and server related issues.

Top Desktop Support Specialist Employers

Desktop Support Specialist Videos

A Day in the Life of a Tech Support Agent

How to become a Desktop Support Technician? Careerbuilder Videos from funza Academy

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