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A Desktop Support Specialist generally oversees and maintains computer software and hardware in an organization. They help resolve technical issues regarding staff computers, including software installation, password recovery, setting up user accounts, and replacement of computer hardware, among others. Desktop Support Specialists are also referred to as technical support specialists or help desk technicians.

Desktop Support Specialists work in almost all industries. Many of them work at IT consulting firms because many small companies prefer to outsource the function. Desktop support specialists also have the option of being freelance consultants.

Most Desktop Support Specialists' typical working hours are 40 hours a week, although they usually work in shifts. They may also go beyond the 40 hours in instances where clients or staff need support.

There is more than meets the eye when it comes to being a desktop support specialist. For example, did you know that they make an average of $23.28 an hour? That's $48,422 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desktop Support Specialist Do

There are certain skills that many desktop support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Desktop Support Specialist does

How To Become a Desktop Support Specialist

If you're interested in becoming a desktop support specialist, one of the first things to consider is how much education you need. We've determined that 52.1% of desktop support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.2% of desktop support specialists have master's degrees. Even though most desktop support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desktop support specialist. When we researched the most common majors for a desktop support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support specialist resumes include diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a desktop support specialist. In fact, many desktop support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many desktop support specialists also have previous career experience in roles such as computer technician or desktop support technician.

Desktop Support Specialist Career Paths

Average Salary for a Desktop Support Specialist

Desktop Support Specialists in America make an average salary of $48,422 per year or $23 per hour. The top 10 percent makes over $63,000 per year, while the bottom 10 percent under $37,000 per year.
Average Desktop Support Specialist Salary
$48,422 Yearly
$23.28 hourly
$37,000
10 %
$48,000
Median
$63,000
90 %

What Am I Worth?

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Desktop Support Specialist Education

Desktop Support Specialist Majors

Desktop Support Specialist Degrees

Bachelors

52.1 %

Associate

32.8 %

Diploma

4.5 %

Top Colleges for Desktop Support Specialists

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590

Top Skills For a Desktop Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.0% of desktop support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Desktop Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Desktop Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Desktop Support Specialist Demographics

Desktop Support Specialist Gender Distribution

Male
Male
88%
Female
Female
12%

After extensive research and analysis, Zippia's data science team found that:

  • Among desktop support specialists, 12.4% of them are women, while 87.6% are men.

  • The most common race/ethnicity among desktop support specialists is White, which makes up 58.7% of all desktop support specialists.

  • The most common foreign language among desktop support specialists is Spanish at 58.0%.

Online Courses For Desktop Support Specialist That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
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(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Network Fundamentals- IT Helpdesk & Desktop Support
udemy
4.2
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Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

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Best States For a Desktop Support Specialist

Some places are better than others when it comes to starting a career as a desktop support specialist. The best states for people in this position are Massachusetts, Washington, California, and New Jersey. Desktop support specialists make the most in Massachusetts with an average salary of $62,214. Whereas in Washington and California, they would average $57,039 and $54,967, respectively. While desktop support specialists would only make an average of $53,353 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Desktop Support Specialist Jobs:
1,403
Highest 10% Earn:
$74,000
Location Quotient:
1.3 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Desktop Support Specialist Jobs:
409
Highest 10% Earn:
$70,000
Location Quotient:
1.32 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Desktop Support Specialist Jobs:
364
Highest 10% Earn:
$67,000
Location Quotient:
1.4 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Desktop Support Specialists

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Top Desktop Support Specialist Employers

Most Common Employers For Desktop Support Specialist

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1BNY Mellon$94,572$45.4719
2Dell$88,364$42.4826
3IBM$87,772$42.2056
4Unisys$76,103$36.5919
5Aetna$68,487$32.9326
6AT&T$68,459$32.9123
7Lockheed Martin$58,842$28.2914
8Fidelity Investments$56,009$26.9312
9DXC Technology$55,859$26.8612
10Perot Systems$51,216$24.6213

Desktop Support Specialist Videos