If you are not ready to pass the certification program but still want to improve your skills, these online courses may help.
Certifications can be a powerful tool to show employers you know your stuff. However, not all certifications are created equal.
We've compiled a list of the most common certifications for desktop support specialists. Not only will obtaining these certifications give you a leg up for job hunting, they will also increase your overall value.
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
Technology changes. Standards update. Instrumentation evolves. The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. To help professionals stay abreast of rapidly changing medical technology, IAHCSMM offers the Certified Instrument Specialist (CIS) exam, which tests knowledge and recognition of medical instruments, as well as reviewing instrumentation practice skills. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you will hold the designation of Certified Instrument Specialist (CIS).
CCNA certification is the first level of Cisco Career certification and indicates a foundation in and apprentice knowledge of networking. CCNA certified professionals can install, configure, and operate LAN, WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists.
Candidates work on a team in a medium-sized or large development environment that uses Microsoft Visual Studio .NET 2003 Enterprise Developer, Microsoft Visual Studio 2005, or Microsoft Visual Studio 2008. Candidates should have at least two to three years of experience developing Web-based, Windows-based, or distributed applications by using the Microsoft .NET Framework 1.0, the .NET Framework 1.1, the .NET Framework 2.0, or the .NET Framework 3.5. Candidates should have a working knowledge of Microsoft Visual Studio 2005 or Visual Studio 2008.
A Microsoft Certified Technology Specialist certification proves your skills on a particular Microsoft technology, such as the Windows operating system, Microsoft Exchange Server, Microsoft SQL Server, or Microsoft Visual Studio. MCTS certifications are no longer in development. However, your MCTS certification will remain valuable as long as companies are using the technology on which it certifies. Please check the retired exams and retired certifications pages for specific retirement dates.
The Cisco Certified Network Professional in Service Provider Operations (CCNP SP Operations) validates knowledge and skills required (of a Tier II or Tier III support engineer) to troubleshoot and maintain service provider IP NGN core (PE-PE and PE-CE) network infrastructures. With a CCNP SP Operations certification, a network professional demonstrates knowledge and skills required to isolate network performance problems, implement proactive fault measures using operations management processes, frameworks, and network management systems.
Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. Technician may receive accreditation in both areas if desired.
The following can be expected to identify the major areas of training-study-knowledge and skills which the Computer Service Technician needs in order to perform the job of servicing the hardware and the systems software for personal computers: Computer Assembly-Disassembly; Motherboards; Buses; System Resources, Processor Characteristics; Memory Characteristics (Physical & Electronic); Secondary Storage Devices; Peripheral Devices; I/O Ports; Power Concepts and Power Supplies; Basic Networking Concepts; Portables; Digital Concepts; Troubleshooting/Preventive Maintenance; current Operating Systems; File Management; Safety Procedures/Handling; and Workplace Practices.
The Security 5 Certification certification is most common among desktop support specialists. This certification is awarded by the EC-Council. To become a certified desktop support specialist with Security 5 Certification, you need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 3 year.
We analyzed online job postings to determine the most commonly asked-for certifications. The most popular certification requirement is Microsoft Certified Desktop Support Technician. By holding this certification, you will gain a more-competitive resume that will look impressive to potential employers.
Desktop support specialists are most often promoted to a technical support specialist position. A technical support specialist average salary is $61,966 whereas desktop support specialists make an average salary of $44,962. The Microsoft Certified Desktop Support Technician certification could help you to get a technical support specialist position in your career path.
Desktop support specialists are most likely to hold a combination of the following certifications: Security 5 Certification, Certified Network Computer Technician (CNCT), and Microsoft Certified Desktop Support Technician (MCDST).
If you are not ready to pass the certification program but still want to improve your skills, these online courses may help.
1. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
2. Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...
3. Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
4. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
5. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
6. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
7. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
8. Tableau()2Tableau Desktop Specialist
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9. Tableau Desktop Specialist Certification Practice Tests 2022
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10. Complete IT Support Specialist Course: IT Foundations
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11. Tableau Desktop Specialist Certification Exam Prep 2022
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12. IT Support Technical Skills Helpdesk
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13. Tableau Desktop Specialist Certification Guide
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14. Remote Desktop Services Windows Server 2016
Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...
15. Deploying Windows Virtual Desktop in Microsoft Azure
Delivering Remote Desktops and Apps in Azure with Windows Virtual Desktop and Azure AD Domain Services...
16. Tableau Data Analyst/Specialist Desktop Certification
From beginners to skills needed for Data Analyst or Desktop Specialist certifications. Tableau 2022, 2021, 2020, 2019...
17. Tableau Certification: Desktop Specialist + Data Analyst
Complete guide to acing the 2021-2022 Tableau Desktop Specialist & Certified Data Analyst exams (2 full practice tests!)...
18. Windows Server 2019: Active Directory, GPO, R. Server Access
Training For Beginners - Become a Network Administrator in Microsoft Windows Server 2019 with Remote Server Access!...
19. Active Directory Administration for Helpdesk Technicians
Active Directory & Group Policy Administration Basics for Helpdesk and Desktop / IT Support Technicians...
20. Tableau Desktop Specialist /Data Analyst Practice Tests 2022
6 MASTER PREP SERIES with 177 Q's + Study Guide + Tips & Instruction Guide+ Weekly Hands-on Assignments...