Research Summary. Here are some key points about hiring desktop support specialists in the United States:
Recruiting desktop support specialists involves both the one-time costs of hiring and the ongoing costs of adding a new employee to your team. Your spending during the hiring process will mostly be on things like promoting the job on job boards, reviewing and interviewing candidates, and onboarding the new hire. Ongoing costs will obviously involve the employee's salary, but also may include things like benefits.
Desktop support specialists earn a median yearly salary is $44,962 a year in the US. However, if you're looking to find desktop support specialists for hire on a contract or per-project basis, hourly rates typically range between $15 and $28.
To hire a desktop support specialist, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a desktop support specialist:
Before you post your desktop support specialist job, you should take the time to determine what type of worker your business need. While certain jobs definitely require a full-time employee, it's sometimes better to find a desktop support specialist for hire on a part-time basis or as a contractor.
Before you hire a desktop support specialist, you should also consider the ideal background you'd like them to have. For example, what industry or field they have experience in, what level of seniority or education the job requires, and how much it'll cost to hire a candidate that fits the bill.
The list breaks down common desktop support specialist roles and compares their salaries.
|Type Of Desktop Support Specialist||Description||Hourly Rate|
|Desktop Support Specialist||Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show More||$15-28|
|Information Technology/Support Technician||An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show More||$14-31|
|Systems Support||A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show More||$21-42|
Before you start to recruit desktop support specialists, imagine the ideal employee for this position and begin creating a profile and job description. What skills do they have, and what responsibilities do they have to be proficient in?
Here are some of the most common desktop support specialist skills:
Here are the responsibilities that most desktop support specialists perform:
Beyond the nuts and bolts, cultural fit is an important factor. It might help to ask yourself how your ideal desktop support specialist will live by the company's mission statement and contribute to the team dynamic you already have in place. Clearly communicating this vision in your desktop support specialist job description will help attract candidates who are better suited for the role.
|Rank #||State||# Of Jobs||% of Population||Avg. Salary|
Including a salary range in your job description is one of the best ways to attract top talent. A desktop support specialist can vary based on things like:
|Rank||State||Avg. Salary||Hourly Rate||Job Count|
|2||District of Columbia||$55,127||$27||6|
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|6||Mount Sinai Health System||$58,619||$28.18||14|
|11||Montefiore Mount Vernon Hospital||$56,927||$27.37|
|12||Take-Two Interactive Software||$55,887||$26.87|
|15||David Evans and Associates||$53,873||$25.90|
|18||Minnesota State Fair||$52,457||$25.22||12|
|19||Bankers Healthcare Group||$52,375||$25.18|
A desktop support specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a desktop support specialist job description:
There are a few common ways to find desktop support specialists for your business:
Post your job online:
Recruiting desktop support specialists involves bringing your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they introduce their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
You should also ask about candidates' special skills and talents to see if they match with the ideal candidate profile you came up with earlier. Candidates who are good enough for the next step can then move on to the technical interview.
In some cases, it's not enough just to interview desktop support specialist candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you've selected the best desktop support specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks that you're offering the candidate. It's essential to ensure that your offer is competitive, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it's important to be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.
It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.
Once that's done, you can draft an onboarding schedule for the new desktop support specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.