Research Summary. Here are some key points about hiring desktop support specialists in the United States:

  • In the United States, the median cost per hire a desktop support specialist is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • Human Resources use 15% of their expenses on recruitment on average.
  • On average, it takes around 12 weeks for a new desktop support specialist to become settled and show total productivity levels at work.

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How Much Does it Cost to Hire a Desktop Support Specialist

Recruiting desktop support specialists involves both the one-time costs of hiring and the ongoing costs of adding a new employee to your team. Your spending during the hiring process will mostly be on things like promoting the job on job boards, reviewing and interviewing candidates, and onboarding the new hire. Ongoing costs will obviously involve the employee's salary, but also may include things like benefits.

Desktop support specialists earn a median yearly salary is $44,962 a year in the US. However, if you're looking to find desktop support specialists for hire on a contract or per-project basis, hourly rates typically range between $15 and $28.

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How to hire a Desktop Support Specialist, step by step

To hire a desktop support specialist, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a desktop support specialist:

  • Step 1: Identify your needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Writing a desktop support specialist job description
  • Step 5: Post the job
  • Step 6: Interview process
  • Step 7: Send a job offer and onboard your new desktop support specialist
  • Step 8: Go through the checklist for the hiring process

Identify Your Needs

Before you post your desktop support specialist job, you should take the time to determine what type of worker your business need. While certain jobs definitely require a full-time employee, it's sometimes better to find a desktop support specialist for hire on a part-time basis or as a contractor.

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Before you hire a desktop support specialist, you should also consider the ideal background you'd like them to have. For example, what industry or field they have experience in, what level of seniority or education the job requires, and how much it'll cost to hire a candidate that fits the bill.

The list breaks down common desktop support specialist roles and compares their salaries.

Type Of Desktop Support SpecialistDescriptionHourly Rate
Desktop Support SpecialistComputer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show More$15-28
Information Technology/Support TechnicianAn information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show More$14-31
Systems SupportA systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show More$21-42

Create An Ideal Candidate Profile

Before you start to recruit desktop support specialists, imagine the ideal employee for this position and begin creating a profile and job description. What skills do they have, and what responsibilities do they have to be proficient in?

Here are some of the most common desktop support specialist skills:

Common Skills:
  • Customer Service
  • Desktop Support
  • Troubleshoot
  • PC
  • Technical Support
  • SCCM
  • Remote Desktop
  • Mac
  • Network Printers
  • OS
  • Laptop Computers
  • Computer System
  • User Support
  • VPN
Check All Skills

Here are the responsibilities that most desktop support specialists perform:

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
Check all Duties

Beyond the nuts and bolts, cultural fit is an important factor. It might help to ask yourself how your ideal desktop support specialist will live by the company's mission statement and contribute to the team dynamic you already have in place. Clearly communicating this vision in your desktop support specialist job description will help attract candidates who are better suited for the role.

Most Common States For Desktop Support Specialists In The US

Rank #State# Of Jobs% of PopulationAvg. Salary

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Make A Budget

Including a salary range in your job description is one of the best ways to attract top talent. A desktop support specialist can vary based on things like:

  • Location. For example, desktop support specialists' average salary in south dakota is 39% less than in massachusetts.
  • Seniority. Entry-level desktop support specialists 44% less than senior-level desktop support specialists.
  • Certifications. A desktop support specialist with certifications usually earns a higher salary.
  • Company. Working for an established firm or a new start-up company can make a big difference in a desktop support specialist's salary.

Updated March 16, 2023

Desktop Support Specialist Salary Estimate


$21.62 hourly

Entry level Salary
$33,000 yearly

Desktop Support Specialist Average Salary By Location

RankStateAvg. SalaryHourly RateJob Count
2District of Columbia$55,127$276
3New York$52,563$2514

Desktop Support Specialist Average Salary By Company

RankCompanyAverage SalaryHourly RateJob Openings
1Cornerstone Research$95,134$45.741
4HCL Technologies$62,215$29.9195
5Western Digital$60,395$29.041
6Mount Sinai Health System$58,619$28.1814
8Allegro MicroSystems$58,338$28.05
9King County$58,301$28.03
10Princeton University$58,034$27.906
11Montefiore Mount Vernon Hospital$56,927$27.37
12Take-Two Interactive Software$55,887$26.87
13Electronic Arts$55,226$26.551
15David Evans and Associates$53,873$25.90
16Interactive Brokers$53,223$25.5918
18Minnesota State Fair$52,457$25.2212
19Bankers Healthcare Group$52,375$25.18

Writing a Desktop Support Specialist Job Description

A desktop support specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a desktop support specialist job description:

Example of Full Job Description

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Amherst is looking to hire a Desktop Support Specialist to join our IT department. This individual will be the first point of contact for Amherst employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, IP telephony services, and printing.
Interact with Amherst employees over the phone, slack messaging, in person, or via video conferencing to bring resolution to reported issues Diagnose and research complex issues involving multiple networked systems Provide excellent customer service in demanding situations Escalate issues to systems & network engineering or security as appropriate Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees Install and configure hardware and software on desktop computers and laptops

3 - 5 years of desktop support supporting medium to large size businesses In-depth experience with Microsoft Windows 7 and Office 2010/2013 Process-driven with experience utilizing IT ticketing systems Strong time management skills and the ability to prioritize workload Self-motivated with the ability to proactively identify areas of needed improvement Experience with Jabber or Lync and Cisco Call Manager is preferred Enthusiastic team player with excellent written and verbal communication skills

Physical Requirements:
Ability to lift up to 60 lbs. for equipment installation Ability to crouch beneath desks for workstation installation Ability to work on ladders for wireless system maintenance, etc.

Our full-time employee benefits include:
A competitive compensation package, annual bonus, 401k match Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day Employer-paid benefits (medical, dental, vision, health savings account) Professional career development and reimbursement Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave Backup childcare offered through Bright Horizons Relaxed casual environment with virtual office events

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

Post A Job

There are a few common ways to find desktop support specialists for your business:

  • Promoting internally or recruiting from your existing workforce.
  • Ask for referrals from friends, family members, and current employees.
  • Attend job fairs at local colleges to meet candidates with the right educational background.
  • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

Post your job online:

  • Post your desktop support specialist job on Zippia to find and attract quality desktop support specialist candidates.
  • Use niche websites such as dice,, stack overflow, it job pro.
  • Post a job on free websites.

Interview Process

Recruiting desktop support specialists involves bringing your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they introduce their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

You should also ask about candidates' special skills and talents to see if they match with the ideal candidate profile you came up with earlier. Candidates who are good enough for the next step can then move on to the technical interview.

In some cases, it's not enough just to interview desktop support specialist candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

  • TestDome
  • CodeSignal
  • Testlify
  • BarRaiser
  • Coderbyte

The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

Send A Job Offer And Onboard Your New Desktop Support Specialist

Once you've selected the best desktop support specialist candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks that you're offering the candidate. It's essential to ensure that your offer is competitive, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it's important to be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

Once that's done, you can draft an onboarding schedule for the new desktop support specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

Go Through The Checklist For The Hiring Process

  • Determine employee type (full-time, part-time, contractor, etc.)
  • Submit a job requisition form to the HR department
  • Define job responsibilities and requirements
  • Establish budget and timeline
  • Determine hiring decision makers for the role
  • Write job description
  • Post job on job boards, company website, etc.
  • Promote the job internally
  • Process applications through applicant tracking system
  • Review resumes and cover letters
  • Shortlist candidates for screening
  • Hold phone/virtual interview screening with first round of candidates
  • Conduct in-person interviews with top candidates from first round
  • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
  • Conduct background checks on top candidates
  • Check references of top candidates
  • Consult with HR and hiring decision makers on job offer specifics
  • Extend offer to top candidate(s)
  • Receive formal job offer acceptance and signed employment contract
  • Inform other candidates that the position has been filled
  • Set and communicate onboarding schedule to new hire(s)
  • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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Hiring Desktop Support Specialists FAQs

How Much Does A Good Desktop Support Specialist Cost?

A good desktop support specialist costs $21.62 an hour in the US. However, it can vary based on factors such as the desktop support specialist experience, abilities, industry, and the specific requirements of your business.

What Are The Duties Of A Desktop Support Specialist?

The duties of a desktop support specialist are:
  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.

Should I Hire A Desktop Support Specialist With No Experience?

Yes, you should hire a desktop support specialist with no experience. Hiring an entry-level desktop support specialist with no experience offers versatility for your team. They may lack some qualifications, but are adaptable and have not yet formed problematic habits. However, more training may be required compared to experienced.

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