How To Hire A Desktop Support Specialist

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Amherst is looking to hire a Desktop Support Specialist to join our IT department. This individual will be the first point of contact for Amherst employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, IP telephony services, and printing.
Responsibilities:
Interact with Amherst employees over the phone, slack messaging, in person, or via video conferencing to bring resolution to reported issues Diagnose and research complex issues involving multiple networked systems Provide excellent customer service in demanding situations Escalate issues to systems & network engineering or security as appropriate Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees Install and configure hardware and software on desktop computers and laptops

Requirements:
3 - 5 years of desktop support supporting medium to large size businesses In-depth experience with Microsoft Windows 7 and Office 2010/2013 Process-driven with experience utilizing IT ticketing systems Strong time management skills and the ability to prioritize workload Self-motivated with the ability to proactively identify areas of needed improvement Experience with Jabber or Lync and Cisco Call Manager is preferred Enthusiastic team player with excellent written and verbal communication skills

Physical Requirements:
Ability to lift up to 60 lbs. for equipment installation Ability to crouch beneath desks for workstation installation Ability to work on ladders for wireless system maintenance, etc.

Our full-time employee benefits include:
A competitive compensation package, annual bonus, 401k match Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day Employer-paid benefits (medical, dental, vision, health savings account) Professional career development and reimbursement Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave Backup childcare offered through Bright Horizons Relaxed casual environment with virtual office events

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.