Desktop support specialist job description

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst's debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Amherst is looking to hire a Desktop Support Specialist to join our IT department. This individual will be the first point of contact for Amherst employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, IP telephony services, and printing.
Responsibilities:

Interact with Amherst employees over the phone, slack messaging, in person, or via video conferencing to bring resolution to reported issues Diagnose and research complex issues involving multiple networked systems Provide excellent customer service in demanding situations Escalate issues to systems & network engineering or security as appropriate Manage hardware and software inventory and accurately forecast equipment needs and acquire necessary components to ensure consistent delivery of service to employees Install and configure hardware and software on desktop computers and laptops



Requirements:


3 - 5 years of desktop support supporting medium to large size businesses In-depth experience with Microsoft Windows 7 and Office 2010/2013 Process-driven with experience utilizing IT ticketing systems Strong time management skills and the ability to prioritize workload Self-motivated with the ability to proactively identify areas of needed improvement Experience with Jabber or Lync and Cisco Call Manager is preferred Enthusiastic team player with excellent written and verbal communication skills



Physical Requirements:


Ability to lift up to 60 lbs. for equipment installation Ability to crouch beneath desks for workstation installation Ability to work on ladders for wireless system maintenance, etc.



Our full-time employee benefits include:


A competitive compensation package, annual bonus, 401k match Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day Employer-paid benefits (medical, dental, vision, health savings account) Professional career development and reimbursement Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave Backup childcare offered through Bright Horizons Relaxed casual environment with virtual office events



Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.

Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.

May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.

Uses established detailed guidelines and assists higher-level technicians with on-site installations.

Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.

Follows detailed administrative procedures and processes support requests accurately and in a timely manner.

Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.


Skills & Requirements



Education:


High school education or equivalent; There is no experience substitution for a High School Diploma; however a G.E.D., other degree equivalency program, or a technical trade school certificate is acceptable.



Desired Skills:


Experience working in military healthcare environment Good organizational skills Effective communication skills (oral & written) General understanding of how computers connect to networks / servers Knowledge of basic computer concepts, and the Internet. Knowledge of Windows XP, Microsoft Office, and Outlook-able perform basic tasks with these applications such as word processing, sending email, etc. Working knowledge of basic hardware such as printers and scanners, media storage.


Training:


Virtual Classroom Training: CHCS Applications, AHLTA System Administration Technical IA Training: A+ Certification MTF Specific Training; HIPPA / Privacy Act Training

SAGE is looking for a talented and dedicated individual to perform day-to-day activities in support of desktop computer systems, software and peripherals, including equipment installation, operation, and problem resolution.Also responsible for administration and operation of web-based resources, assisting with onboarding processes, assisting with asset management, and related administrative tasks.Position will be primarily onsite, with the ability to work from home on occasion.
Roles and Responsibilities
Assists in providing Help Desk services to users, including call ticket processing, service dispatch, and PC troubleshooting for local and remote users. Assists in special projects, such as assisting in major installations of new equipment, testing applications, implementing system software changes, selecting, and evaluating software tools, etc. Responsible for administration of equipment inventory, and proper maintenance of tools, test equipment, department desktop systems and other hardware and software as assigned. In concert with the Department Manager and other staff members maintains equipment lists, service call database, and performs other administrative tasks as required. Administers web-based user applications, including new user set-up, security changes, and other tasks as required. Assist in obtaining contract signatures and generating purchase orders. Performs other related duties as assigned.
Experience, Education and Specialized Knowledge and Skills

Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful and efficient. Excellent interpersonal skills, ability to develop important relationships with key stakeholders, ability to identify issues and raise to key stakeholders in order to develop relevant and realistic plans, programs and recommendations.


Basic Qualifications
H.S. Diploma, or vocational training in a related technical field
Preferred Qualifications
College degree preferred. Must be able to work independently on complex tasks which require analysis and action. Fast paced office environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Demands during peak times may require work hours outside of normal working hours. Experience working with all levels of management and consulting with key business stakeholders. An ability to influence for greater outcomes. Strong team player that has a customer service approach and is solution oriented. Attention to detail and the ability to work individually, within a multi-disciplinary team, as well as with external partners and vendors. Possesses strong written and verbal communication skills. Embrace our core values: Put People First, Improve Lives, Cultivate Curiosity, Do Right, and Forge New Pathways. Excitement about the vision and mission of Sage.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.


This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described. Other duties may be added, or this description amended at any time at the sole discretion of Sage.



Employment Type:

Contingent Worker


Number of Openings:

1



#Biotechnology #Careers #ThisIsSage


All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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We value our relationships with professional recruitment firms. To protect the interests of all parties, and given the large volume of inquiries received from third-party placement agencies, we are not able to respond to all agency inquiries. We do not accept unsolicited resumes from any source other than directly from candidates for current or future positions. Submission of unsolicited resumes in advance of a signed agreement between our company and a placement agency does not create an implied obligation and, if an unsolicited candidate represented by a placement agency is hired, we are not obligated to pay a fee. Only approved recruitment firms will be allowed to provide services to Sage Therapeutics, Inc.