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  • Information Technology Support Specialist

    Ascend Healthcare Inc.

    Remote job

    The Ascend Story Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs-bringing deep clinical expertise, operational support, and long-term stability. Our work environment fosters: Collaboration and teamwork Patient-First Mindset Work from home opportunities Career Growth and Professional Development Training Why Ascend? You'll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact-and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere. Position Overview: We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position's main oversights and company impact Key Areas of Ownership: User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams. Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune. Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD. Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance. Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides. Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools. Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations. Qualifications: Proven experience in a Services or IT support role with a focus on Microsoft 365. Deep understanding of Microsoft Intune for mobile device management. Experience with Azure AD, including Entra ID features. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues. Excellent communication skills, both written and verbal, with a customer-first approach. Ability to work independently in a remote setting while maintaining productivity and team collaboration. Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial. Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position: Prolonged Sitting: Ability to sit for extended periods during working hours. Manual Dexterity: Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment. Visual Requirements: Adequate vision for reading computer screens and documents. Communication: Clear verbal and written communication skills for virtual meetings and correspondence. Hearing: Sufficient hearing ability for participating in phone calls or virtual meetings. Work Environment: Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity. Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.
    $38k-65k yearly est. 1d ago
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  • Customer and Technical Support Consultant (Remote)

    Dexian

    Remote job

    Job Title: Customer and Technical Support Consultant Duration: 01/19/2026 to 07/17/2026 Pay Rate:$17- $18.30 hourly on W2 Schedule: Training will be Monday - Friday 8:30am to 5pm est, after training they will move to a later shift like 9:30-6, 10:30 to 7, 10-7 etc, they may work until 8-9 pm, Saturdays two shifts which are 8-4:30 or 8:30-5 est Our Customer & Technical Support Consultants are the direct line between Client and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customers with representatives taking 20-30 calls a day. Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Hematology team supports a wide variety of products such as our ProCyte Dx, ProCyte One, and in Vue analyzers. In the role of Customer and Technical Support Consultant - Hematology: 1. You will instruct customers on the use of our in-house diagnostic analyzers. 2. You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues. What You Need to Succeed: You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment. It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus. The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You will possess superb listening and communication (verbal and written) skills in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Ability to be on the phone for 8 hours per day. Reliable and dependable attendance is an essential function of this position. When working from your virtual office, you are required to be available by telephone, voicemail, email, and MS Teams messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
    $17-18.3 hourly 1d ago
  • Remote Online Product Support - No Experience

    Glocpa

    Remote job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $31k-42k yearly est. 60d+ ago
  • Neuroradiologist - REMOTE 7 On / 14 Off

    Maimonides Medical Center 4.7company rating

    Remote job

    Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.
    $45k-54k yearly est. 4d ago
  • Remote Neuroradiologist

    University of Vermont Health 4.6company rating

    Remote job

    Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************
    $53k-65k yearly est. 4d ago
  • Entry-Level Remote IT Specialist Maryland (Veteran-Friendly)

    Evolve Systems

    Remote job

    About the Role We're seeking motivated individuals to join our expanding IT team, with a special focus on U.S. military veterans honorably discharged between 2012 and 2025. No prior IT experience? That's okay! We provide hands-on training to help you build the technical skills needed to succeed in a technology-driven workplace. This is an excellent opportunity for veterans looking to start or grow a civilian career in IT. Responsibilities Assist with setup, maintenance, and troubleshooting of computer systems and networks Provide basic technical support and problem resolution Learn to install and configure hardware, software, and applications Support cybersecurity and data protection best practices Collaborate with IT professionals and team members Qualifications Veterans discharged between 2012 2025 strongly encouraged to apply No IT experience required full training provided Strong communication, teamwork, and attention to detail Willingness to learn and grow in a fast-paced environment Technical aptitude or interest in technology is a plus What We Offer Competitive pay: $26 $33 per hour Veteran-supportive work environment Paid training and certification opportunities Career advancement paths in IT and tech fields Flexible remote work options and supportive leadership Who We're Looking For We're looking for veterans and transitioning service members ready to build a rewarding civilian career in IT. Your discipline, dedication, and problem-solving mindset are what set you apart we'll help you gain the technical skills to match. Apply today and start your next mission a successful career in IT!
    $26-33 hourly 13d ago
  • Data Entry Product Support - $45 per hour - No Experience

    GL Inc. 4.1company rating

    Remote job

    We're looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.
    $48k-66k yearly est. 60d+ ago
  • Technical Support Specialist

    Whisker Labs 4.0company rating

    Remote job

    About the Role: As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board! Key Responsibilities: Provide phone and email support to Ting customers, ensuring timely and professional assistance. Create, maintain and follow clear, concise, and accurate documentation for internal and external use. Troubleshoot and resolve issues down to the root cause. Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. Identify, report, and document technical issues. Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. Support the Engineering team by testing software and hardware, contributing to product improvements. Perform other duties as required to support business objectives. Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field. 2+ years of experience in technical support or customer support roles. Experience using ticket systems to track and resolve customer inquiries. Proven ability to deliver exceptional customer care via phone and email. Strong organizational skills with the ability to multi-task in a fast-paced environment. Self-motivated and disciplined to excel in a remote work setting. Availability to work a rotating schedule, including nights, weekends, and holidays. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
    $35k-64k yearly est. 60d+ ago
  • Managed IT Help Desk Tier 1

    Dex Imaging 3.7company rating

    Remote job

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required
    $31k-40k yearly est. Auto-Apply 60d+ ago
  • IT Help Desk Technician - Hybrid

    M3 Networks 4.5company rating

    Remote job

    Why Work at M3 Networks: At M3 Networks, we are dedicated to providing exceptional IT solutions and managed services that drive success for our clients. Joining our team means working alongside skilled professionals in a collaborative, growth-focused environment where your expertise and contributions make a difference. We prioritize innovation, professional development, and a work-life balance that empowers our employees to thrive. If you are passionate about technology and eager to solve complex IT challenges, M3 Networks is the place to advance your career and make an impact. Engineer (Level 2) Department: Service and Support Reports to: Service Manager General Summary: Network Engineers are expected to excel in a variety of networking technologies and tools, demonstrating both technical aptitude and a proactive mindset. This role requires strong communication skills and the ability to thrive in a fast-paced, dynamic environment where client satisfaction is paramount. The position involves advanced troubleshooting, project execution, and proactive service delivery. Proficiency in ConnectWise for ticketing, automation, and reporting is essential. Position Responsibilities: Daily Operations: • Record detailed time entries in ConnectWise for at least 8 hours of work daily. • Maintain accurate documentation of client networks and IT environments in ConnectWise. • Proactively monitor and manage client environments using RMM tools. Technical Tasks: • Respond to service requests, incidents, and changes as per SLA guidelines. • Perform system configurations, including Windows Server administration and virtualization technologies (e.g., Hyper-V, VMware). • Manage firewalls, routers, and VPN configurations, including advanced troubleshooting. • Conduct backup management and disaster recovery testing. • Configure and manage email systems (Exchange Online, Microsoft 365). • Deploy, troubleshoot, and maintain desktop and server hardware and software. Project Management: • Lead or assist with small to mid-size IT projects, such as server migrations and network upgrades. • Work closely with Senior Engineers on complex or large-scale initiatives. • Develop project documentation, including scopes of work and post-implementation reports. Security: • Implement and monitor cybersecurity measures, including endpoint protection, MFA, and patch management. • Conduct vulnerability assessments and risk reviews for clients. • Stay informed about the latest threats and proactively recommend improvements. Client Relations: • Provide clear, concise and timely communication to clients, explaining technical issues in layman's terms. • Ensure consistent follow-ups to resolve tickets efficiently and exceed client expectations. Knowledge, Skills, and Abilities: • Advanced proficiency with ConnectWise Manage and Automate. • In-depth understanding of TCP/IP networking, DNS, and DHCP. • Experience managing and troubleshooting Windows and mac OS environments. • Familiarity with cloud platforms such as Microsoft Azure and AWS. • Strong knowledge of cybersecurity principles and best practices. • Ability to diagnose and resolve hardware and software issues independently. • Excellent communication, time management, and organizational skills. • Strong problem-solving abilities and the capability to work under pressure. Credentials and Experience: • 3+ years of experience in a Managed Service Provider environment. • Relevant certifications, such as CompTIA Network+, Security+, CCNA, or Microsoft certifications (e.g., MS-900, AZ-104). • Demonstrated experience with ConnectWise or a similar PSA tool. • Proven track record of client satisfaction and successful project delivery. Work Location 80% (Remote) 20% (onsite) Salary and Benefits: •Salary Range: $55,000 to $70,000 annually, commensurate with experience. •Comprehensive benefits package, including health, dental, and vision insurance. •Paid vacation and sick leave. Hiring Process: 1. Submit your application. 2. Complete an online video interview. 3. Participate in a Zoom interview (20 minutes). 4. Take a technical assessment (30 minutes to 1 hour). 5. Attend an in-person interview (1 hour). 6. Receive and accept your offer! PLEASE NOTE YOU WILL NOT BE CONSIDERED UNTIL YOU HAVE COMPLETED THE VIDEO INTERVIEW SECTION.
    $55k-70k yearly 60d+ ago
  • IT Help Desk Technician (NYC Hybrid)

    Capital Rx 4.1company rating

    Remote job

    About Us: JUDI Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; JUDI Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and JUDI , the industry's leading proprietary Enterprise Health Platform. To learn more, visit **************** Location: NYC Office (3 days/week required) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Develop additional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build and establish procedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) A customer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only) Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. JUDIHealth values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************
    $24-28 hourly Auto-Apply 50d ago
  • Client Onboarding

    Mizuho Financial Group

    Remote job

    Responsibilities: * Support direct team manager for all onboarding processes * Manage daily onboarding requests for all divisions of Mizuho * End to end onboarding coordination * Compose KYC packages and perform due diligence on new clients based on risk rating including FinCen requirements and Enhanced Due Diligence * Conduct OFAC and Negative News searches on clients and related parties to identify and assess potential risks to the firm * Ability to prioritize onboarding cases to ensure completion prior to deadlines * Collect, review all required documents/info and provide response in a timely manner * Review monthly Americas Legal Compliance Dept. (ALCD) exceptions for new onboarding remediation * Adhere to internal audit requirements * Recommend and assist in requirements for efficiencies where needed * Ability to spot and raise a discrepancy (for example, SIC/Sector Codes aren't in line with client's primary business activities, etc.) * Familiarity with state of secretary sites, along with other necessary documentation (i.e.: 2111, Dodd Frank Protocol 1 &2, etc.). * Ability to understand an entity's organization structure, as well as when full KYC Onboarding is required versus streamlined KYC Onboarding is required. * Build strong working relationships and liaise with external dependents and internal groups such as Clients, Sales, Credit, Legal, Compliance, Sanctions, Regulatory, Tax and Operations, etc. Skills and Competencies: * Bachelor's Degree * Ideal candidate should be a team player and fast learner * Independent, positive attitude, hardworking and eager to learn * Strong attention to detail and analytical skills * Great communication skills a must * Appropriate and confidential handling of client data * Adaptable, flexible and willing to work in a dynamic and fast-paced environment * KYC, Onboarding background a plus * Knowledge of Dodd-Frank, etc. regulatory background a plus * Understanding of FinCen requirements a plus * Prior experience in financial services a plus The expected base salary ranges from $64,000 - $85,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus. Other requirements Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process. Company Overview Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit *********************** Mizuho Americas offers a competitive total rewards package. We are an EEO/AA Employer - M/F/Disability/Veteran. We participate in the E-Verify program. We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law. #LI-MIZUHO
    $64k-85k yearly Auto-Apply 30d ago
  • Workday Open Enrollment (Benefits) Configuration and Support - Client-Side (Consultant)

    Cloudsmarthr.com

    Remote job

    Hi Workday enthusiast. What you need - Mandatory: To have Configured Workday Open Enrollment for at least 3 companies - Please do not apply if you have never set up Workday Open Enrollment. It is an absolute requirement and we cannot hire you with it. Only serious candidates please. What you'll be doing: Lead a Workday Open Enrollment configuration and support process, adding improvements and automating processes Identify/research and resolve Workday Open Enrollment solution issues as needed Help to develop the knowledge, abilities, and skills of the Workday Benefits team Work closely with head of Benefits/Total Rewards to define the needed functionality Be the Workday subject matter expert of the use of Workday Open Enrollment solution Provide subject matter expertise to aid in decision making related to the Workday Open Enrollment process Architect overall Workday Open Enrollment solution to ensure that all work streams are cohesive and downstream impacts are considered and mitigated Advise clients on industry standards and leading practices. Demonstrate design options using prototyping. What we need to have: 5+ years of consulting experience, most recently in a Sr. Consultant, or similar level role, preferably with a large consulting firm 4+ years of custom Workday Open Enrollment solution configuration. Experience managing teams of 1+ persons Ability to talk with client about all the choices, their benefits and costs, and help guide the overall requirements process. Specs on the role we are offering: Contract: Term - 2 months to Oct 15, 2022 (might be extended) Start - Aug 8-15, 2022 40/hours/week - Full Time Your Location: 100% Remote Client Location: Central Time Zone Rate: Negotiable Who we are: CloudSmartHR is the next generation of Workday consulting firms. We combine skilled Workday consultants with transparent communication and New paradigm in Workday consulting. We have been around a long time and have seen what works. Get what you have always wanted. * Access to a huge, talented team * Fantastic Rates that work within your budgets * Easy to work with using our transparent reporting process * No-headache results. You deserve a NEW level of relationship with your Workday partner. Find out why we get top recommendations.
    $41k-58k yearly est. 60d+ ago
  • SAP Client Tech Support Consultant

    Adpcareers

    Remote job

    Applications for this posting will be accepted until 11/21/25. ADP is hiring a SAP Client Tech Support Consultant. (REMOTE) Job Responsibilities: Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation. Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex. Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify, manage and test SAP Note application as an Advanced Correction. Create and send Customer messages to SAP to request support and corrections Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach. Provide mentoring support and guidance to other consultants on areas of expertise Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team. Performs other related duties as assigned. Technology Specific Job Requirements: SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration Excellent Understanding of Payroll Processing Methodology Understanding of Employee Self Service/Portal. Experience : 3-5 Years of Directly Related Experience. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions. Demonstrate knowledge and application of key methodologies employed by Application Support Team. Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation. Excellent verbal and written communication skills. Client Focused. Ability to Mentor and Guide other associates in area of expertise.
    $33k-46k yearly est. 1d ago
  • SAP Client Tech Support Consultant

    Blueprint30 LLC

    Remote job

    Applications for this posting will be accepted until 11/21/25. ADP is hiring a SAP Client Tech Support Consultant. (REMOTE) Job Responsibilities: Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation. Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex. Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering. Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify, manage and test SAP Note application as an Advanced Correction. Create and send Customer messages to SAP to request support and corrections Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach. Provide mentoring support and guidance to other consultants on areas of expertise Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team. Performs other related duties as assigned. Technology Specific Job Requirements: SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration Excellent Understanding of Payroll Processing Methodology Understanding of Employee Self Service/Portal. Experience : 3-5 Years of Directly Related Experience. PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand. Identify causes, relationships, implications and solutions. Demonstrate knowledge and application of key methodologies employed by Application Support Team. Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation. Excellent verbal and written communication skills. Client Focused. Ability to Mentor and Guide other associates in area of expertise.
    $33k-46k yearly est. 1d ago
  • Solar Service Technician/Site Assessor

    Buffalo Solar

    Remote job

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance At Buffalo Solar, we're on a mission to power 1,000 businesses with clean, renewable energy over the next 10 years. To reach this ambitious goal, we're expanding our team with people who are driven, reliable, and passionate about making a difference. We're currently hiring a Solar Site and Service Technician to perform commercial site assessments and provide ongoing service support for our solar installations. This role is ideal for someone who thrives in the field, enjoys solving problems, and takes pride in delivering high-quality work to business clients. Repairs & Maintenance Assign and prioritize service requests to ensure timely responses. Document customer interactions, troubleshooting steps, and resolutions in Zoho Desk. Perform diagnostic tests and troubleshooting on to identify faults and inefficiencies. Repair and replace components including inverters, panels, wiring, and other electrical parts. Communicate with customers professionally and clearly about technical issues Be patient and persistent when working with vendors and tech support Support teammates, share knowledge, and jump in wherever help is needed Uphold Buffalo Solar's safety standards and quality of work on every job Site Feasibility & Data Collection Conduct thorough on-site assessments of commercial properties to evaluate solar potential. Gather necessary data, including roof conditions, shading analysis, electrical infrastructure, and structural integrity. Assess interconnection feasibility and recommend system designs that align with available incentives and compliance requirements. Take detailed photographs and field notes for the engineering, design, and sales teams. Provide preliminary feedback on interconnection feasibility and required upgrades. Collaboration & Reporting Coordinate Scheduling of Site Assessment Work closely with sales representatives to ensure accurate assessments align with customer expectations. Submit detailed site assessment reports, including measurements, photos, and recommendations. Upload within 24 hours of completion. Complete line diagram prior to post site assessment meeting. Schedule and lead post site assessment meeting within 2 business days of completed site assessment Collaborate with team on methods and means Schedule and Attend pre-design meeting with Engineering Required Skills & Qualifications: Solar industry experience (2+ years preferred), especially in commercial systems Strong understanding of electrical systems and components (e.g., inverters, panels, disconnects) Experience with site assessments, including shading analysis, structural evaluation, and electrical data collection Ability to troubleshoot and repair solar PV systems, including monitoring and performance issues Comfort working on rooftops, ladders, and in various weather conditions Valid driver's license and clean driving record Strong communication skills - able to clearly report findings and work with clients and team members Familiarity with safety protocols (e.g., OSHA, fall protection, electrical safety) Basic proficiency with mobile apps, tablets, or site assessment software Self-motivated and organized - able to manage tasks independently and document work accurately Preferred Skills: NABCEP certification or equivalent OSHA 10, OSHA 30 preferred Experience with commercial solar design tools (e.g., Helioscope, Aurora Solar) Knowledge of NEC code as it applies to solar PV Experience with energy monitoring systems Flexible work from home options available. Compensation: $26.00 - $29.00 per hour Our StoryAt Buffalo Solar, our mission is bold and crystal clear, power 1,000 businesses with clean, reliable solar energy by 2035. We specialize in commercial and industrial rooftop solar solutions that help companies cut operating costs, lock in predictable energy expenses, and meet long-term sustainability goals. Every project we deliver is designed to perform as a true business asset, driving savings, stability, and growth for decades to come. Founded in Buffalo, NY, Buffalo Solar was built from the ground up by Founder and CEO, Tyler Uebelhoer. With more than a decade of experience as an electrician and construction professional, Tyler recognized solar as the industry where he could make the biggest impact, not just for businesses, but for the economy and communities of Western New York. What started in his South Buffalo living room in 2015 has evolved into a modern solar development and EPC company serving organizations across New York, Pennsylvania, Massachusetts, Connecticut, New Jersey, and beyond. Over the past 10 years, Buffalo Solar has grown from a local startup into a trusted regional partner, yet our approach remains hands-on and personal. From the first consultation through post-installation support, we stay closely connected to every client to ensure their system is reliable, efficient, and built for long-term value. We care so deeply about the businesses we serve that we developed our own in-house 15-Year Peace of Mind Warranty, providing unmatched protection that separates us from the rest of the industry. Our vision is ambitious but simple, 1,000 businesses powered by Buffalo Solar by 2035. We have already come a long way from our beginnings in Western New York, and we are just getting started. CAREERS AT BUFFALO SOLARIf you have a great work ethic, think well on your feet and you're great with people, Buffalo Solar may be a great career move. Maybe you've been told you're a super hero of installation or that you have better customer service skills than that gecko on the insurance company commercials, we're a place where dedication and hard work pays off. Personal attributes we're looking for: A keen eye for detail and more timely than a Swiss watch Stops at nothing to make sure the customer is happy Shows care and concern for the work you do and the people you work with Ability to take constructive criticism in stride and apply to improving Desire to grow personally and professionally
    $26-29 hourly Auto-Apply 60d+ ago
  • Service Desk Engineer II (Remote)

    Allbridge

    Remote job

    Job Description Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Job Summary: In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include acting as the main point of contact (POC) for clients, coordinating the onboarding process, managing project buildouts, overseeing the use of project management tools like NetSuite, and facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources. This role demands a meticulous approach to systems review and quality control across various platforms including NetSuite, Salesforce, Smartsheet, and standard managed service provider technology stack, ensuring seamless integration and operational excellence. The process encapsulates a thorough 90-day review for each client to ensure all services meet the expected standards and requirements. Furthermore, the role expands to include the coordination and management of Building Systems Refresh Projects and Brand Initiative Projects, requiring keen oversight on Salesforce queue management, opportunity assessment, and the orchestration of quotes with Sales Representatives and Engineers. This position is pivotal in maintaining the bridge between sales initiatives and technical execution, involving direct communication with clients to confirm project specifications, and ensuring the accuracy of provided quotes. Additionally, the role encompasses the significant responsibility of managing the annual CAPEX/OPEX budget creation and client reviews, which involves generating client-specific templates, soliciting quotes in alignment with brand or Allbridge standards, and conducting detailed client reviews of submitted budgets. This comprehensive suite of responsibilities underscores the critical role of the Managed Services BOH personnel in ensuring client satisfaction, operational efficiency, and the strategic alignment of services with client needs and organizational goals. This role reports to the Senior Service Desk Manager. Essential Job Functions and Responsibilities: Act as main point of contact during life cycle of assigned projects for external clients and internal team members. Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks. Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met Manage and update internal systems in service project deliverables in Salesforce and or Netsuite. Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed. Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs. Schedule and complete managed services client onboarding training for all newly onboarded clients. Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and or client expectations. Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback. Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and or brand standards. Schedule and review annual capital and operational budgets with clients upon request. Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review. Coordinate with internal resources to receive quotes based on client property technology requests. Required Qualifications: At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry. Experience with project managing variety of IT products and recurring services. Experience in managing third party vendors, contractors, and timelines. A strong interest in project management. Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration. Project management and leadership skills for managing projects and the teams involved with them. Strong written and verbal communication skills to coordinate with team members and management and explain technical issues. Analytical and problem-solving skills to handle any issues that occur during project completion. Organization and time management skills to keep projects on track and within budget. Excellent resource planning and task scheduling skills. Flexibility for up to 20% travel. Positive and committed initiative-taker, structured, goal-oriented. Ability to work one week on call per month to support critical issues (6 pm - 6 am CT Monday to Friday, Saturday/Sunday all day) Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: Medical and Prescription options, Dental, Orthodontics and Vision Plans Rich HSA company-funded options and Flexible Spending accounts 100% Company paid premiums for Short Term Disability Life and Accidental Death and Dismemberment insurance Plan options Supplemental Insurance Plan options 401(k) Profit-Sharing Retirement plan Flexible Paid Time Off after 60 days of employment Paid Holidays, per Employee Handbook Workplace culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $44k-62k yearly est. 20d ago
  • Service Desk Engineer II (Remote)

    Allbridge, LLC

    Remote job

    Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. Job Summary: In the role of Service Desk Engineer II, the individual is tasked with overseeing a comprehensive range of responsibilities to ensure efficient transition and onboarding of new builds and clients, as well as offboarding and project management for system refreshes. Key responsibilities include acting as the main point of contact (POC) for clients, coordinating the onboarding process, managing project buildouts, overseeing the use of project management tools like NetSuite, and facilitating coordination among subcontractors, third-party vendors, and both field and remote migration resources. This role demands a meticulous approach to systems review and quality control across various platforms including NetSuite, Salesforce, Smartsheet, and standard managed service provider technology stack, ensuring seamless integration and operational excellence. The process encapsulates a thorough 90-day review for each client to ensure all services meet the expected standards and requirements. Furthermore, the role expands to include the coordination and management of Building Systems Refresh Projects and Brand Initiative Projects, requiring keen oversight on Salesforce queue management, opportunity assessment, and the orchestration of quotes with Sales Representatives and Engineers. This position is pivotal in maintaining the bridge between sales initiatives and technical execution, involving direct communication with clients to confirm project specifications, and ensuring the accuracy of provided quotes. Additionally, the role encompasses the significant responsibility of managing the annual CAPEX/OPEX budget creation and client reviews, which involves generating client-specific templates, soliciting quotes in alignment with brand or Allbridge standards, and conducting detailed client reviews of submitted budgets. This comprehensive suite of responsibilities underscores the critical role of the Managed Services BOH personnel in ensuring client satisfaction, operational efficiency, and the strategic alignment of services with client needs and organizational goals. This role reports to the Senior Service Desk Manager. Essential Job Functions and Responsibilities: * Act as main point of contact during life cycle of assigned projects for external clients and internal team members. * Schedule and coordinate on site and remote resources for site surveys, scheduled migrations, and project tasks. * Create and maintain project plans based on project type to ensure Allbridge standards and client expectations are met * Manage and update internal systems in service project deliverables in Salesforce and\or Netsuite. * Issue and track sub-contractor purchase orders and invoices in internal systems for assigned projects as needed. * Schedule and manage third party vendors to complete scheduled scope based on assigned project or client needs. * Schedule and complete managed services client onboarding training for all newly onboarded clients. * Complete final managed services technology stack quality control check to ensure project scope of work and services are properly implemented to meet Allbridge standards and\or client expectations. * Schedule and complete 90-day service and business review with newly onboarded clients and provide feedback to internal parties and align processes based on client feedback. * Create and update annual capital and operational budgets for all managed services clients to include adherence to Allbridge, security and\or brand standards. * Schedule and review annual capital and operational budgets with clients upon request. * Coordinate with internal resources to receive quotes based on client property technology refresh needs to include in annual budget review. * Coordinate with internal resources to receive quotes based on client property technology requests. Required Qualifications: * At least 2 years of experience in IT managed services/help desk, preferably in the hospitality industry. * Experience with project managing variety of IT products and recurring services. * Experience in managing third party vendors, contractors, and timelines. * A strong interest in project management. * Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration. * Project management and leadership skills for managing projects and the teams involved with them. * Strong written and verbal communication skills to coordinate with team members and management and explain technical issues. * Analytical and problem-solving skills to handle any issues that occur during project completion. * Organization and time management skills to keep projects on track and within budget. * Excellent resource planning and task scheduling skills. * Flexibility for up to 20% travel. * Positive and committed initiative-taker, structured, goal-oriented. * Ability to work one week on call per month to support critical issues (6 pm - 6 am CT Monday to Friday, Saturday/Sunday all day) Workplace Benefits We Offer In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: * Medical and Prescription options, Dental, Orthodontics and Vision Plans * Rich HSA company-funded options and Flexible Spending accounts * 100% Company paid premiums for Short Term Disability * Life and Accidental Death and Dismemberment insurance Plan options * Supplemental Insurance Plan options * 401(k) Profit-Sharing Retirement plan * Flexible Paid Time Off after 60 days of employment * Paid Holidays, per Employee Handbook * Workplace culture supportive of diversity and inclusion Equal Opportunity Employer Statement: Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $44k-62k yearly est. 19d ago
  • Desktop Support Technician L1

    Artech Information System 4.8company rating

    Remote job

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact. Qualifications • Exceptional communication and customer handling skills • Experience working with ticketing system. • Strong analytical skills and quality conscious • Should work in 24/7 rotational shift timing • Should resolve technical problem (over a phone/Chat or remote systems support) • Basic Understanding of Windows XP/Win 7. • Basic Understanding of Email configuration and support on MS office tools. • VPN troubleshooting and Incident Management. • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.) • Basic Understanding of Network Concepts • Basic Understanding of AD • Basic Understanding of troubleshooting Mobile Devices • Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update work logs • Update the knowledge base • Coaching fresher's to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures Additional Information Client : HCL America; This is a Contract-to-Hire role.
    $35k-46k yearly est. 60d+ ago
  • A - 5/16 - 764156 - Technical Support Specialist -

    FHR 3.6company rating

    Remote job

    *** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
    $53k-84k yearly est. 20d ago

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