Desktop Support Specialist Resume Contact Information Example #1
Jane Moore
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com
Desktop Support Specialist Resume Examples 2023
Research Summary. We analyzed 1,327 desktop support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Red Knight Solutions, LLC and TEKsystems. Here are the key facts about desktop support specialist resumes to help you get the job:
- The average desktop support specialist resume is 561 words long
- The average desktop support specialist resume is 1.2 pages long based on 450 words per page.
- Customer service is the most common skill found on a desktop support specialist resume. It appears on 10.0% of resumes.
Desktop Support Specialist Resume Example
Randy Gordon Desktop Support Specialist Contact Information Skills
 Employment History Desktop Support Specialist 2019 - Present AvnetPhoenix, AZ
Technical Support Associate 2016 - 2019 2 WirePhoenix, AZ
Technical Support Associate (Part-Time) 2014 - 2015 AT&TPhoenix, AZ
 Education Master's Degree Liberal Arts 2015 - 2016 Arizona State UniversityPhoenix, AZ Bachelor's Degree Communication 2012 - 2015 Arizona State UniversityPhoenix, AZ |
Karen Gonzales Desktop Support Specialist Skills Special ProjectsProblem ResolutionTrouble TicketsActive DirectoryPersonal ComputersTcp/IpCatalystHardwareWi-FiEther Channels Employment History Desktop Support Specialist 2016 - Present Robert Half International Atlanta, GA
User Support Analyst 2015 - 2016 IBM Parkton, NC
Network Support Engineer 2014 - 2015 Verizon New York, NY
Education Bachelor's Degree Computer Networking 2011 - 2014 Ball State University Muncie, IN |
Victoria Wagner Desktop Support Specialist Experience Desktop Support Specialist2018 - Present Dell•Round Rock, TX
Lead Support Technician2015 - 2018 HMSHost•College Park, MD
Administrative Technical Support (Part-Time)2014 - 2015 MicroStrategy•College Park, MD
Skills Trouble TicketsLinuxLANC-LevelDirect ReportsIISCommunicationLaptopsEnd UserExecutive Support Education Bachelor's Degree Computer Science2012 - 2015 University of Maryland - College Park•College Park, MD |
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What Should Be Included In A Desktop Support Specialist Resume
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1. Add Contact Information To Your Desktop Support Specialist Resume
Your name should be the biggest text on the page and be at or near the top of the document.
Your address doesn't need to include your street name or house number - listing your city and state works just fine.
Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).
Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.
Do you want to know more?
How To Write The Perfect Resume Header2
2. Add Your Relevant Education To The Resume
Your resume's education section should include:
- The name of your school
- The date you graduated (Month, Year or Year are both appropriate)
- The name of your degree
Optional subsections for your education section include:
- Academic awards (Dean's List, Latin honors, etc. )
- GPA (if you're a recent graduate and your GPA was 3.5+)
- Extra certifications
- Academic projects (thesis, dissertation, etc.)
Other tips to consider when writing your education section include:
- If you're a recent graduate, you might opt to place your education section above your experience section
- The more work experience you get, the shorter your education section should be
- List your education in reverse chronological order, with your most recent and high-ranking degrees first
- If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Majors
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Desktop Support Specialist Resume Relevant Education Example #1
Master's Degree In Liberal Arts 2014 - 2016
Arizona State University Phoenix, AZ
Desktop Support Specialist Resume Relevant Education Example #2
Some College Courses In Business 2014 - 2016
Strayer University Washington, DC
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4. List Your Desktop Support Specialist Experience
The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.
Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.
It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."
Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.
Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have AnyWork History Example # 1
Junior Systems Administrator
Lockheed Martin
- Performed server, racking, wiring, builds, configuring, troubleshooting, management/maintenance, backups, and data restores.
- Created of several CONOPS-style documents which described enterprise-level interfaces and system interactions, as well as the overall enterprise DoDAF architecture.
- Implemented Windows image for over 10,000 workstations and Laptops.
- Maintained technical proficiency by attending technical schools, workshops, and expositions and reviews current communications and computer literature.
- Installed and configured applications such as Apache 2.2.4, Bugzilla 2.22, Subversion 1.4.3, Firefox, Thunderbird and mySQL.
Work History Example # 2
Desktop Support Specialist
Autodesk
- Fielded customer's technical inquiries and resolved diverse issues via email, phone, chat for Global Users.
- Defined metrics charting, translating quarterly reports utilizing data/reporting capabilities of the tracking system.
- Provided new personal computers, laptops and printers to accommodate and meet needs with satisfaction.
- Assisted Verizon customers with initial setup of home networking, as well as with troubleshooting network problems
- Worked onsite for MAI Capital Management in Cleveland.
Work History Example # 3
Desktop Support Specialist
HP
- Accomplished many networking projects and utilized many command line level processing for LINUX / UNIX operating based systems.
- Implemented various types of VPNs like Site-to-Site VPNs, SSL VPNs.
- Supported Avaya and Cisco VOIP call centers.
- Coordinated shipping and receiving of equipment (desktops, laptops, printers, memory modules, etc.).
- Conducted research on desktop products in support of PC procurement efforts.
Work History Example # 4
Desktop Support Specialist
HP
- Assembled/configured laptop and desktop computers, maintained network hardware, software, troubleshoot common computer/printer problems.
- Worked closely with Information Systems Manager and provided technical and troubleshooting computer support for department.
- Configured and troubleshot Mobile Access Service on laptops when using Cisco Secure Client (VPN).
- Provided strategic and tactical direction during escalation of customer critical network infrastructure issues.
- Developed Service Level Agreement Reports on Metrics and Capacity Planning reports monthly for network operations management.
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5. Highlight Your Desktop Support Specialist Certifications On Resume
Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desktop support specialist resume:
- Security 5 Certification
- Certified Network Computer Technician (CNCT)
- Microsoft Certified Desktop Support Technician (MCDST)
- Certified Instrumentation Specialist (CIS)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
- Microsoft Certified Technology Specialist (MCTS)
- CCNP Service Provider Operations (CCNP)
- Dell Certified Systems Expert (DCSE)
- Computer Service Technician (CST)
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6. Finally, Add a Desktop Support Specialist Resume Summary Or Objective Statement
A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.
Remember to address skills and experiences that are emphasized in the job description.
Are you a recent grad?
Read our guide on how to write a resume summary statementFive Key Resume Tips For Writing A Desktop Support Specialist Resume:
1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Updated November 18, 2022