Research Summary. We analyzed 1,327 desktop support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Red Knight Solutions, LLC and TEKsystems. Here are the key facts about desktop support specialist resumes to help you get the job:

  • The average desktop support specialist resume is 561 words long
  • The average desktop support specialist resume is 1.2 pages long based on 450 words per page.
  • Customer service is the most common skill found on a desktop support specialist resume. It appears on 10.0% of resumes.
After learning about how to write a professional desktop support specialist resume, you can make sure your resume checks all the boxes with our resume builder.


Desktop Support Specialist Resume Example

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Zippia allows you to choose from different easy-to-use Desktop Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume
Desktop Support Specialist Resume

What Should Be Included In A Desktop Support Specialist Resume


1. Add Contact Information To Your Desktop Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desktop Support Specialist Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desktop Support Specialist Resume Relevant Education Example #1

Master's Degree In Liberal Arts 2014 - 2016

Arizona State University Phoenix, AZ

Desktop Support Specialist Resume Relevant Education Example #2

Some College Courses In Business 2014 - 2016

Strayer University Washington, DC


3. Next, Create A Desktop Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Desktop Support Specialist Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • VPN Skills

    A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Top Skills for a Desktop Support Specialist

  • Customer Service, 10.0%
  • Desktop Support, 8.4%
  • Troubleshoot, 7.5%
  • PC, 6.3%
  • Other Skills, 67.8%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Desktop Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Junior Systems Administrator
Lockheed Martin
  • Performed server, racking, wiring, builds, configuring, troubleshooting, management/maintenance, backups, and data restores.
  • Created of several CONOPS-style documents which described enterprise-level interfaces and system interactions, as well as the overall enterprise DoDAF architecture.
  • Implemented Windows image for over 10,000 workstations and Laptops.
  • Maintained technical proficiency by attending technical schools, workshops, and expositions and reviews current communications and computer literature.
  • Installed and configured applications such as Apache 2.2.4, Bugzilla 2.22, Subversion 1.4.3, Firefox, Thunderbird and mySQL.
Work History Example # 2
Desktop Support Specialist
  • Fielded customer's technical inquiries and resolved diverse issues via email, phone, chat for Global Users.
  • Defined metrics charting, translating quarterly reports utilizing data/reporting capabilities of the tracking system.
  • Provided new personal computers, laptops and printers to accommodate and meet needs with satisfaction.
  • Assisted Verizon customers with initial setup of home networking, as well as with troubleshooting network problems
  • Worked onsite for MAI Capital Management in Cleveland.
Work History Example # 3
Desktop Support Specialist
  • Accomplished many networking projects and utilized many command line level processing for LINUX / UNIX operating based systems.
  • Implemented various types of VPNs like Site-to-Site VPNs, SSL VPNs.
  • Supported Avaya and Cisco VOIP call centers.
  • Coordinated shipping and receiving of equipment (desktops, laptops, printers, memory modules, etc.).
  • Conducted research on desktop products in support of PC procurement efforts.
Work History Example # 4
Desktop Support Specialist
  • Assembled/configured laptop and desktop computers, maintained network hardware, software, troubleshoot common computer/printer problems.
  • Worked closely with Information Systems Manager and provided technical and troubleshooting computer support for department.
  • Configured and troubleshot Mobile Access Service on laptops when using Cisco Secure Client (VPN).
  • Provided strategic and tactical direction during escalation of customer critical network infrastructure issues.
  • Developed Service Level Agreement Reports on Metrics and Capacity Planning reports monthly for network operations management.

5. Highlight Your Desktop Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desktop support specialist resume:

  1. Security 5 Certification
  2. Certified Network Computer Technician (CNCT)
  3. Microsoft Certified Desktop Support Technician (MCDST)
  4. Certified Instrumentation Specialist (CIS)
  5. Cisco Certified Network Associate (CCNA)
  6. Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
  7. Microsoft Certified Technology Specialist (MCTS)
  8. CCNP Service Provider Operations (CCNP)
  9. Dell Certified Systems Expert (DCSE)
  10. Computer Service Technician (CST)


6. Finally, Add a Desktop Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Desktop Support Specialist Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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