Top Desktop Support Specialist Skills

Below we've compiled a list of the most important skills for a Desktop Support Specialist. We ranked the top skills based on the percentage of Desktop Support Specialist resumes they appeared on. For example, 10.1% of Desktop Support Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Desktop Support Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Desktop Support Specialist resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Desktop Support Specialist jobs:
  • Selected and purchased computer hardware and equipment; developed and maintained vendor relations.
  • Assist end-users with computer hardware and software applications in multiple network environments.
  • Make recommendations for computer hardware / software solutions specific to customer requirements.
  • Assisted with resolutions of problems related to desktop applications and computer hardware.
  • Refresh computer hardware Maintain inventory control Imaging of computers for reassignment.
  • Handled day-to-day support and operation of all computer hardware/software.
  • Performed troubleshooting and repaired computer hardware, software.
  • Selected and purchased computer hardware and equipment.
  • Repaired or replaced damaged computer hardware.
  • Perform installs, maintenance, and troubleshoot computer hardware, software, and network solutions for all staff in Loop office.
  • Provide phone support off/on-site, training on computer hardware and software to users (on/off-site) and in-house personnel.
  • Deliver, setup, and configure end-user desktop and laptop computer hardware, software, printers and cell phones.
  • Provide assistance with task completion to all staff, including requests for assistance with software or computer hardware.
  • Train end users on usage of computer hardware and software to include more efficient tips and tricks.
  • Worked closely with information technology group to transition out old computer hardware and bring in new equipment.
  • Perform the setup of installations, upgrades, maintenance and operation of computer hardware and software equipment.
  • Managed a team of 6 employees to guarantee the maintenance of all computer Hardware and software.
  • Installed and configured computer hardware and software for clients, delivering training and consultation to clients.
  • Provided computer hardware and software support for individuals, small businesses, and local agencies.
  • Build and deploy computers for the Technology Refresh Project and to deploy computer hardware peripherals.

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2. Desktop

high Demand
Here's how Desktop is used in Desktop Support Specialist jobs:
  • Maintained automated security update system known as WSUS to ensure desktop and lab machines operate at maximum efficiency and security.
  • Provided fast and courteous technical assistance to all customers while organizing, streamlining and documenting internal server/desktop processes.
  • Provided desktop application expertise with Microsoft Office products, Lotus products as well as Peabody proprietary applications.
  • Lead four IT desktop professionals within procurement, delivery and installation of Compaq/HP/IBM computers and peripherals.
  • Ensured and supported high degree of reliability and availability of Windows Desktop information technology systems.
  • Performed basic installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
  • Second and Third Level troubleshooting of desktop operating systems and application software.
  • Loaded and configured desktop OS for standalone operation and basic network connectivity.
  • Provided dedicated support to 260 Desktop, CAD engineering/procurement systems.
  • Provided instructional assistance on desktop applications and hardware telecommunication equipment.
  • Administered the following projects: 100+ Laptop/Desktop/MacBook hardware upgrades deployment.
  • Provide Desktop and Network connectivity support for approximately 1100 end-users.
  • Provide remote desktop support for Pioneer proprietary software and applications.
  • Document policies and procedures retaining to desktop/software related issues.
  • Provide hardware/software break fix for current desktop/laptop workstation devices.
  • Configure desktop and laptop computers using imaging solutions.
  • Developed standard enterprise desktop software installation processes.
  • Supported desktop and network printer environment.
  • Provide desktop support to organization.
  • Perform trouble-shooting, new installs, upgrades for hardware and software on desktop and laptop computers, providing documentation when needed.

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3. Laptops

high Demand
Here's how Laptops is used in Desktop Support Specialist jobs:
  • Provided technical support to multiple hospital and clinic facilities, troubleshooting and repairing hardware/software issues on desktops and laptops computers.
  • Provided users exceptional customer service and educated users on how to maintain their laptops for optimal future performance.
  • Analyzed and recommended hardware replacements for desktops and laptops that would ensure employee productivity.
  • Maintained workstations and laptops operating systems and applications to the latest security patch level.
  • Performed diagnostic tests and repaired laptops and desktops computer malfunctioning hardware and software.
  • Tested new laptops and tablets regarding their viability for corporate implementation.
  • Refurbished and redistributed Dell Laptops.
  • Diagnose and Warranty Dell Tower/Laptops/Monitors.
  • Perform basic to complex testing to determine issues within the facilities desktop, laptops to determine the needs and solutions needed.
  • Imaged, configured and deployed new laptops to new clients and restored client's data to new machines with minimal downtime.
  • Imaged from PXE to approximately 50 laptops with Win 10 Pro for internal use and Win 7 Pro for Employee Purchase.
  • Supported over 5,000 end-users at over fifteen locations; performed certified HP warranty repairs on desktops, laptops, and printers.
  • Use of GotoAssist remote software to configure Microsoft Outlook, install printers, and troubleshoot problems on new Dell D620 laptops.
  • Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices and printers.
  • Install hardware and maintained site servers, laptops, desktops, scanner, printers, projectors and many other peripherals.
  • Provided technical desk side support to over 1800 Dell and HP desktop computers and laptops installed with Windows Operating systems.
  • Install and configure Windows XP Professional, Windows NT 4.0 Workstation, and all applications on corporate desktops and laptops.
  • Resolve network connectivity issues with Wireless, LAN Laptops and conduct viral and spy ware removal to ensure proper operations.
  • Created install documentation for techs to follow for refresh project replacing, updating computers, and laptops within aggressive schedule.
  • Support, troubleshoot, and repair software, hardware, and some network related issues on all Dell Laptops/Brother Printers.

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4. Network Printers

high Demand
Here's how Network Printers is used in Desktop Support Specialist jobs:
  • Repair local and network printers with hardware/software configuration issues.
  • Installed and configured desktop hardware/software and network printers.
  • Maintained and setup local area network printers
  • Relocated, configured Network printers.
  • Installed, modified, and configured local and network printers and scanners which were mainly HP models and few Epson models.
  • Planned, implemented and supervised installation, configuration, and maintenance of networked PC stations, Cisco VoIP and network printers.
  • Managed network resources using Active Directory to assign user accounts, Local/network printers, and for network storage management.
  • Oversee network infrastructure installation and configuration: Routers, Switches and Print Queues for network printers and wireless devices.
  • Created new user account, named computer, set up network printers and created IP address for printer station.
  • Perform installation of new network printers and work with outside vendor for larger scale printing solution for group.
  • Assisted with installation and maintenance of the firm's network printers, various print servers and DC's.
  • Preformed Equipment Installations and moves including Desktops, Laptops, Thin Clients, Scanners, and Non-Network Printers.
  • Manage, support, and troubleshoot network printers, label printers Zebra Gx-430 and Fujitsu fi-6230 scanners.
  • Conducted routine maintenance of local and network printers such as: HP & Xerox LaserJet series printers.
  • Supported Hewlett Packard network printers, and set up a test domain for the desktop support group.
  • Facilitated repairs for various types of equipment ranging from desktops, laptops, and large network printers.
  • Administered network printers and added them with IP-based printing support on Windows Desktop and Notebook computers.
  • Install local and network printers, faxes, copiers, and other computer peripheral equipment.
  • Ensured connectivity to Microsoft Exchange servers, network printers, file folder and file permissions.
  • Configured and troubleshooting Sharp and HP network printers, network scanners and local printers.

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5. PCS

high Demand
Here's how PCS is used in Desktop Support Specialist jobs:
  • Coordinated with various business unit managers to eliminate outdated PCs in preparation for Windows 7 migration.
  • Key Responsibilities: * Installed and configured operating systems, network clients, and necessary software on new PCs and laptops.
  • Handled PC imaging using Ghost software * Installed applications and patches to end-user PCs * Reviewed and investigated viruses on users computers
  • Managed 6 project team members for the migration of 3000+ desktop and laptop PCs from Windows 98/2000 to Windows XP.
  • Configured and installed new PCs, installation of needed peripherals and software, and physical attachment of PC to network.
  • Performed troubleshooting and maintenance of 250 desktop PCs at 26 offices and a Blackberry server with more than 100 users.
  • Configured hardware and software for PCs, printers and networks, imaged new and existing computers with images and software.
  • Configured desktop and laptop PCs and Macs, including upgrading RAM, installing graphics adapters, and SATA drives.
  • Created accounts and defined permissions, configured PCs with numerous images and installed custom software, and conducted presentation.
  • Supported 1,000+ clients as Desktop Support Specialist/Systems Administrator fixing connectivity issues, imaging laptops/PCS, printers, hardware/software issues.
  • Installed, maintained and supported Desktop PCs via image utility called Ghost, desktop applications in a LAN environment.
  • Managed approximately 1000 desktop PCs, laptops, printers, and Cisco VOIP phones at seven Seattle locations.
  • Perform troubleshooting and provided solutions to software, hardware, and networking issues for end users' PCs.
  • Provide assistance replacing approximately 800 Dell GX260 desktop PCs and monitors with new Dell GX755 PCs and monitors.
  • Keep track of inventory of laptops, PCs, printers, and mobile devices using Service Desk Plus.
  • Support teleworkers all over the country as tier 2 support, diagnose and repair PCs remotely and locally.
  • Performed all upgrades and fresh installs in a lab, delivered and trained clients on the new PCs.
  • Supported the executive staff's home wireless network, laptops, printers, PCs and phone systems.
  • Installed and configure hardware including desktop PCs, laptops, and printers and trouble-shoot hardware and software.
  • Diagnose hardware-related problems; repair PCs in corporate offices, homes, computer stores with servicing departments.

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6. Windows XP

high Demand
Here's how Windows XP is used in Desktop Support Specialist jobs:
  • Maintained, monitored and corrected Windows XP operating systems on various computer units, assuring optimal performance and compatibility.
  • Level 2 Distributed Desktop Support Lead responsible for infrastructure maintenance and installation services within Microsoft Windows XP environment.
  • Provided second-level technical support for over 300 users in a mixed Mac OSX/Windows XP/Vista/Windows 7environment.
  • Detailed Troubleshooting for Windows XP operating system, network connectivity, standard and proprietary applications.
  • Performed configuration, management and initial diagnostics of information systems running on Windows XP.
  • Hired to deploy/migrate/upgrade computers to Windows XP.
  • Provided desktop support for Windows XP Professional, Microsoft Office 2003, MS Outlook 2003, and in- house software applications.
  • Provided ongoing PC (Level 1, 2 and 3) support for internal and external Microsoft Windows XP Professional clients.
  • Lead Technician for Hardware migration project for Home Care Services, replacing Microsoft Windows 2000 operating system with Windows XP Professional.
  • Provide upgrade and repair services for Windows XP, Windows Vista, Windows 7, Blackberries, and other Operating systems.
  • Support both retail operation and office * Prepare units for surplus * Convert all PC's from Windows 2000 to Windows XP
  • Used Microsoft System Center Configuration Manager (MSCCM) to push windows XP and 7 images through OSD and BDM process.
  • Rolled out and supported Windows XP for 15,000 customers; installation and configuration of various software; configure end user equipment.
  • Provided support for clients using Windows XP and Windows 7 operating system on all Dell and HP laptops and desktops.
  • Led desktop support team in upgrading approximately 300 users from Windows XP/Office 2003 to Windows7/Office 2010 in approximately 3 months.
  • Worked closely with department managers for Windows 7 migration from Windows XP checked compatibility of various applications for the upgrades.
  • Performed Windows migration by copying user profiles and transferring them from Windows XP & Windows Vista to Windows 7.
  • Configured, repaired and setup Dell and HP computers and laptops for clients with Windows XP using ghost imaging.
  • Worked with the system administrator in the migration of the City's computers from Windows XP to Windows 7.
  • Provided operating system support for Windows XP and Windows 7 and maintained software, including Office and Adobe Acrobat.

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7. Active Directory

high Demand
Here's how Active Directory is used in Desktop Support Specialist jobs:
  • Redesigned Active Directory structure and Group Policy implementation to standardize the environment saving the Team many hours of individual configuration.
  • Provided Windows domain administration (Active Directory) * Maintained corporate IT policy compliance and make recommendation for policy improvements.
  • Helped with password security access in certain environments such as Active Directory and other company specific infrastructure.
  • Utilized Remedy for Asset management center the use of Active Directory for Associated Applications verification.
  • Performed preventive maintenance, disaster recovery and security compliance monitoring on workstations and Active Directory.
  • Support and maintain user account information including rights and security in Active Directory.
  • Provide network administration/support for users, accounts and folders though active directory.
  • Utilized Active Directory and ZCM configuration management for deployed devices on network.
  • Configured access privileges and provided password support in Microsoft Active Directory.
  • Created accounts in Active Directory and assigned to proper organizational units.
  • Added\disabled users, created\deleted distribution lists within Active Directory 2007.
  • Provided Active Directory / SharePoint provisioning to internal customer base.
  • Created/Managed user and computer accounts in Windows Active Directory.
  • Created unclassified and classified accounts in Active Directory.
  • Reset passwords in Active Directory and internal applications.
  • Completed Active Directory group and security policy configurations.
  • Maintain user account information using Active Directory.
  • Administered the Microsoft Exchange/Active Directory system firm-wide.
  • Experience managing accounts using Active Directory.
  • Provided customer assistance with Active Directory.

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8. Hardware Issues

high Demand
Here's how Hardware Issues is used in Desktop Support Specialist jobs:
  • Issued hardware and repair minor hardware issues on various PC's and support HP Laser Jet Printers.
  • Updated and maintained log files, monitored ticket-tracking program and communicated hardware issues and testing results.
  • Documented over 100 software/hardware issues that were resolved with a 100% satisfaction rating from customers.
  • Diagnosed and resolved application and hardware issues reported by users on site or by phone.
  • Diagnosed and fixed software and hardware issues, and provided technical support for end-users.
  • Handle, document and troubleshoot incoming calls from employees regarding software and hardware issues.
  • Ordered necessary components to fix a myriad of different hardware issues Key Successes.
  • Diagnosed hardware issues including break-fix and/or dispatching of service requests to vendors.
  • Resolve software, hardware issues within all business units as they arise.
  • Identified and resolved network, server, desktop, hardware issues.
  • Provided technical support for and resolve software or diagnose hardware issues.
  • Diagnose desktop and server hardware issues down to main board level.
  • Trouble shooting all software and hardware issues surrounding the migration.
  • Consulted with IT department when required on non-specific hardware issues.
  • Handled local hardware issues and incidents escalated from other groups.
  • Provided end user support for desktop and laptop hardware issues.
  • Worked with several vendors, resolving client hardware issues.
  • Evaluated and resolved LAN problems and hardware issues.
  • Handle all hardware issues relating to the PC.
  • Support users with software and hardware issues.

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9. Troubleshoot

high Demand
Here's how Troubleshoot is used in Desktop Support Specialist jobs:
  • Support included network troubleshooting of outages, desktop configuration for various military applications including hardware and software that support them.
  • Monitored troubleshooting process from creation through closure and created progress reports utilizing Service Now and BMC Remedy Incident Management System.
  • Administered high-volume technical support, performing advanced troubleshooting, ticket resolution, and installation for computer-related components and software.
  • Assisted in configuring and troubleshooting software packages, including operating systems, desktop software and custom applications.
  • Established inventory of all IT related equipment and established ticketing system to record troubleshooting issues to Supervisors.
  • Facilitated the installation and troubleshooting of various Oracle applications and documented new procedures to maintain ongoing accessibility.
  • Provide technical support for user implementation, installation, configuration, troubleshooting, and issue management/resolution.
  • Created and applied troubleshooting procedures for various Media Applications that enhanced technical operations.
  • Provided hardware troubleshooting and resolution, escalating to hardware repair vendor if needed.
  • Provided support for nonstandard or specialized systems including proactive and reactive troubleshooting.
  • Solved any arising problems after effective troubleshooting with hardware and software systems.
  • Supported users troubleshooting and repairing network connectivity, network access connectivity issues.
  • Provided on-site hardware/software installation, configuration, troubleshooting, and administration support.
  • Performed general & advanced software installation, troubleshooting, and mitigation.
  • Traveled off-site for computer set-ups and troubleshooting computer problems for executives.
  • Performed troubleshooting on proprietary as well as non-proprietary software using Dame Ware
  • Provided level I Blackberry troubleshooting and support including enterprise activation.
  • Assisted users with desktop environments and troubleshooting complex desktop/user issues.
  • Lead troubleshooter and legacy application integrator for all departments.
  • Utilized proprietary software to troubleshooting and resolve system issues.

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10. Technical Support

high Demand
Here's how Technical Support is used in Desktop Support Specialist jobs:
  • Provide timely technical support to Vice-President and senior level executives and their administrators to reduce their downtime to a minimum.
  • Provide technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment.
  • Implemented time and money saving solutions while delivering comprehensive technical support to employees of a small pharmaceutical company.
  • Facilitate training and technical support to IT department associates; endow varying knowledge of information technology application.
  • Provide technical support that involves installation of hardware/systems software, network and communication systems monitoring and updates.
  • Resolve tasks effectively along with maintaining confidentiality while providing technical support to employees and authorized users.
  • Designed and updated various technical support documentation providing guidelines to the entire Desktop Support staff.
  • Oversee IT operations and provide technical support providing proper maintenance of workstations and peripherals.
  • Installed specialized software and provided technical support for workstations in various departments.
  • Provided technical support to personnel and management concerning hardware and software.
  • Provided tier-2 technical support for end-users working with confidential information.
  • Provided technical support to internal and external network/desktop systems.
  • Resolve initial customer problems through technical support and analysis.
  • Provided rotational emergency on-call technical support for after-hours issues.
  • Provide Technical support for Audio-Video conference calls and meeting
  • Provided troubleshooting and technical support to regional offices.
  • Provided computer technical support services to personal computer
  • Provided executive level technical support.
  • Provide technical support, troubleshooting, and diagnosing hardware/software problems for desktops, laptops, printers, fax, and phones.
  • Provided technical support and training to 1000+ users in the Sales Office, R&D Lab, and Call Center.

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11. Setup

high Demand
Here's how Setup is used in Desktop Support Specialist jobs:
  • Performed hardware builds and setup as assigned to support ongoing Operations Projects and evaluated areas for department improvement and developed strategies.
  • Improved network security through setup and ongoing maintenance of FortiGate and SonicWall all-in-one network security appliances.
  • Setup/deployed security locks/cables and data encryption to all devices within department time constraints.
  • Identified productivity enhancement opportunities and make proposals and setup proof of concept parameters.
  • Repaired equipment and setup conference room equipment at various locations.
  • Managed brand meeting setups and organized computers for ad demonstrations.
  • Provided wireless setup and configuration of Dell Laptops.
  • Participated in conference and multimedia setups.
  • Blackberry setup and troubleshooting support.
  • Perform printer setup and configuration.
  • Created new job setup and job scheduling in BMC Control-M application and supported the business with quality assurance and production support.
  • Provided help desk support duties, levels 1, 2 and 3 as well l assisted with network setup and cabling.
  • Maintain the LAN Network operations including hardware setup and software installation/configuration, documentation, maintenance, and end user support.
  • Lease replacements, Data backups, Phone setups, OS Builds * Call center support, Printer maintenance, Hardware inventory
  • Resolve incoming basic service tickets, such as password changes, user creation, e-mail setup, etc.
  • Participated in the setup process and configuration of all computer and network systems and hardware for this location.
  • Provided Blackberry Device support from initial setup and activation to resolving exchange sync and BES server communication issues.
  • Follow procedures for modification of standard computer setup including hardware, system images, software and inventory control.
  • Reduced wait time for new employee Dell PC workstation setup from over one week to same day.
  • Organize and conduct IT training seminars for the user community, including new employee setup and orientation.

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12. Customer Service

high Demand
Here's how Customer Service is used in Desktop Support Specialist jobs:
  • Provided excellent communication and customer service skills to end-users and colleagues over ServiceNow, e-mails, phones and face-to-face encounters.
  • Provide excellent customer service skills and demonstrate excellent interpersonal skills; ability to balance independent and team work.
  • Recognized for outstanding quality of customer service with numerous customer support awards and personal commendations from clients.
  • Provided customized reporting for customer calling behavior, customer service performance and availability and outbound calling.
  • Improved customer satisfaction by delivering quality customer service and expediting received calls in order of priority.
  • Established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
  • Established a go-to-guy recognition in the company for having excellent troubleshooting and customer service skills.
  • Provided exceptional customer service while analyzing equipment, trouble shooting and resolving hardware/software network problems.
  • Delivered superior customer service, implementing changes to significantly reduce downtime and help desk inquiries.
  • Contributed solid communication talents toward driving customer service with multiple clients using different strategies.
  • Provided total customer service to ensure maximum system availability for Dell Warranty clients.
  • Earned solid reputation for resolving complex issues and exceptional in customer services.
  • Provided comprehensive documentation to improve customer service and performed and regular back-ups.
  • Provide excellent customer service experience to hospital personnel, patients and visitors.
  • Provide exceptional customer service towards executive level and non executive level employees.
  • Provided outstanding customer service to troubleshoot and resolve customer computer issues.
  • Provided excellent customer service and delivery of technology services and products.
  • Provide exceptional customer service to both technical and non-technical customers.
  • Received kudos from customers, complimenting on excellent customer service.
  • Recognized for excellence in developing client relationship and customer service.

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13. Email

high Demand
Here's how Email is used in Desktop Support Specialist jobs:
  • Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.
  • Provided second level technical support via telephone and email to a national physician network for our pharmaceutical promotion research organization.
  • Perform Blackberry Troubleshooting and Mobile Device Data Activation, Email setup and troubleshooting as well as Wireless Connectivity.
  • Diagnose and resolve problems involving company's email accounts and installed applications including Microsoft Outlook and Microsoft Office.
  • Supported and troubleshot iPhone and Blackberry problems including connectivity issues and Email accounts.
  • Implemented Active Directory group policies for email routing and company security features.
  • Used Excel for inventory management and Outlook for emailing and calendar management.
  • Work with Active Directory managing security groups, email configuration.
  • Exchange Administration duties including email account configuration and troubleshooting.
  • Provided email server administration exchange and Lotus Notes.
  • Configure email accounts using Microsoft Active Directory.
  • Provided telephone/email support to over 25-30 users+.
  • Provided telephone and Email-based customer service.
  • Installed/configured Lotus Notes email programs.
  • Support of mainly Windows 7 environment - Maintain and create new email accounts for new and existing employees including distribution lists.
  • Maintained Service Desk for ticketing system and also provided 24 hour support via Blackberry for receiving email alerts and trouble tickets.
  • Managed the design and delivery of training, awareness and technical support during MITRE's enterprise-wide Netscape to Outlook email migration.
  • Responded to staff and customer requests for desktop support concerning Hardware and Software issues including email (Outlook, GroupWise).
  • Created a series of response email templates now used to inform clients on status of their application for online access.
  • Provided phone support to staff faculty and students for office products, email, proprietary software and general connectivity issues.

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14. VPN

high Demand
Here's how VPN is used in Desktop Support Specialist jobs:
  • Provide Windows Server 2008R2 administration, XenServer administration, network administration, LAN/VPN configuration, and firewall monitoring.
  • Assisted remote users with all aspects of connectivity including home network troubleshooting and VPN connectivity.
  • Configured and ensured Wireless and VPN connectivity for Laptop customers.
  • Distributed deployment design with VPN integration and site-to-site tunnels.
  • Managed Alcatel-Lucent proprietary VPN software install and configure.
  • Conducted client setup and configuration of virtual private networks (VPN) and Application Control and Management System (ACMS).
  • Assisted remote client sites in the Latin Americas Global offices, network, desktop support and LAN/WAN, VPN Token connectivity.
  • Maintained/supported network operations at the corporate office as well as the VPN WAN link to warehouse in Nashville, TN.
  • Worked with Microsoft Office 2003, Outlook, Remote connectivity, Blackberry, Palms, VPN, MS Exchange Server.
  • Manage Active Directory Accounts for 2000+ users * Provide technical support for LAN, WAN, wireless and VPN users.
  • Advised user with configuration of DSL and cable modems to work with a Cisco VPN and Checkpoint Secure Remote clients.
  • Verified that users and designated hardware can connect via VPN to the Lockheed Martin network for day to day operations.
  • Provided VPN Support to remote users enabling a secured connection for file transmittal, in order to minimize production lapses.
  • Provide 24/7 ON-CALL Support via phone and VPN for the Desktop Support Infrastructure Team on a 4 week rotation.
  • Utilized RSA Security to issue soft and hard keys to users in order to access the network via VPN.
  • Assist District Campus Computer Technicians and School Administrators with issues that arise via Remote Desktop session and VPN software.
  • Set up various users for access to application servers for their needed daily production including remote access using VPN.
  • Supported hardware, software, and VPN issues for Dell laptops as well as deployment and receiving loaner laptops.
  • Perform remote standard troubleshooting and installations of software and software upgrades using VPN, LogmeIn, and Remote Desktop.
  • Provided level II desktop support locally and remotely to over 6000 users nationwide using Juniper VPN and PC-Anywhere.

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15. User Accounts

average Demand
Here's how User Accounts is used in Desktop Support Specialist jobs:
  • Created/Maintained user accounts, established/reset password, installed/configured shared printers, and created and/or connected user shares as required.
  • Maintained Active Directory user accounts, hardware/software patch management, system backups, monitoring and inventory.
  • Involved in special mail migration project troubleshooting and repairing outlook errors after migrating user accounts.
  • Performed windows administration functions such as add/delete/change of user accounts in Windows server.
  • Administered local accounts on independent systems and managed user accounts on company domains.
  • Created user accounts and managed access control of desktop and Network applications
  • Perform network administration functions including unlocking user accounts and resetting passwords.
  • Managed user accounts using Active Directory and I-series Navigator.
  • Created user accounts and organizational units in Active Directory.
  • Manage Active Directory user accounts and security group assignments.
  • Created user accounts and delegated memberships in Active Directory.
  • Set up user accounts reset/enabling-disability accounts in Active Directory.
  • Managed user accounts and administrative groups on associate workstations.
  • Administered Windows Exchange server and Active Directory group/user accounts.
  • Assigned permissions for individual user accounts.
  • Administered user accounts in Active Directory
  • Create, administer and troubleshoot user accounts and profiles, create necessary shares and set up permissions based on group requirements.
  • Create and manage Active Directory computer and user accounts for corporate systems; to include initial account setup and termination.
  • Assigned user accounts and grants permissions to shared resources, assured senior management of data protection by demonstrating permission settings.
  • Maintained files shares for administration of user accounts also provided software support for customers locally, nationally, and globally.

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16. Backup

average Demand
Here's how Backup is used in Desktop Support Specialist jobs:
  • Performed system backups, troubleshot & corrected system malfunctions; performed recovery procedures & file restoration when necessary.
  • Introduce the best practices approach to data integrity and security by effectively overseeing server backup and recovery procedures.
  • Completed regular network backups and audits of network to determine integrity and security of system.
  • Managed and maintained daily backups, performed data / disaster recovery when necessary.
  • Managed office backup and recovery procedures in correlation with project data retention requirements.
  • Perform data backup and recovery utilizing Norton Ghost and Connected Data Protector.
  • Functioned as backup operator for enterprise systems maintaining backups and restores.
  • Implemented IT Disaster Recovery Plan using emergency backup and recovery procedure.
  • Monitored nightly/monthly/yearly backups using NetBackup & ensured the backups were successful.
  • Assisted with critical data backups and disaster recovery.
  • Performed daily tape backups and monitored off-site rotation.
  • Conducted and monitored backup / recovery solutions.
  • Administer corporate data center and backup operations.
  • Configure backups and disaster recovery scenarios.
  • Configured and administered nightly backup jobs.
  • Performed daily database backup and recovery.
  • Exchange Administrator and Backup Administrator.
  • Analyzed, resolved, and recommended hardware and software solutions including data backup, virus detection, and operating system support.
  • Resolve network communications problems to ensure user's access to networks and perform backup and restored data to the new system.
  • Travel to co-location to perform weekly backups, install RAM, PERC Controllers, hard drives in servers and configure RAID.

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17. OS

average Demand
Here's how OS is used in Desktop Support Specialist jobs:
  • Develop, implement, and manage cost-effective technical solutions based on departmental business needs and requirements for purchasing and implementation.
  • Helped to establish and maintain corporate knowledge base; a repository for technical solutions and organizational guidelines.
  • Reviewed and analyzed computer functions and operations for the purpose of identifying deficiencies or modification/upgrade as needed.
  • Support of Microsoft operating systems and productivity applications as well as proprietary database and processing applications.
  • Conducted research on proposed system upgrades and identified potential incompatibilities that led to system purchases.
  • Possess working knowledge of remote control tools such as Microsoft System Center Configuration Management.
  • Worked closely with software engineering and systems administrators to identify and resolve issues.
  • Streamlined infrastructure design processes which improved the cost effectiveness of contract negotiations.
  • Provide solutions which are innovative, creative, resourceful and cost/quality effectiveness.
  • Addressed cross-platform integration and information exchange issues within the Windows environment.
  • Provide support for on-the-spot diagnostic evaluations, implementation of corrections.
  • Installed and supported application development software across multiple developer workstations.
  • Referred difficult issues to management while maintaining positive report with customers
  • Performed SQL database enterprise asset management solutions software error diagnostics.
  • Maintained local inventory and surplus equipment list across sites nationwide.
  • Recognized for rapidly and cost-effectively resolving challenging technical issues.
  • Diagnosed operating systems applications, software and hardware problems.
  • Produced project feasibility and cost analysis reports.
  • Diagnosed Hardware/Software problems, repaired/replaced as necessary.
  • Analyzed and diagnosed operating problems.

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18. End User

average Demand
Here's how End User is used in Desktop Support Specialist jobs:
  • Provide support technical instructions and end user application support for external customers using web interface application and services as required.
  • Configured and maintained workstations and laptops; replaced and upgraded various peripherals and components for end users and machinery.
  • Designed and developed training materials for end users at every skill level and informational brochures for customer distribution.
  • Led enterprise-wide hardware/software installations while providing technical support to the end user community including Senior Management.
  • Monitored database performance and managed parameters to provide fast query responses to front-end users.
  • Experienced in configuring and utilizing Active Directory and Terminal Services for end users.
  • Installed, tested, maintained and troubleshooted end user workstations and interrelated
  • Developed and implemented end user training sessions on Microsoft office products.
  • Provide third level user support to troubleshoot/resolve end user software/hardware issues.
  • Created documentation for both internal Information Technology staff and end users.
  • Network administration and computer support for approximately 150 end users.
  • Administer profiles for end users using Active Directory Management Console.
  • Follow up with end users on resolution satisfaction
  • Provided over-the-phone and remote-assistance support to Enterprise sites in different parts of the country with each site supporting 300-400 end users.
  • Logged change requests and attended change management meetings to update team regarding changes that affected Client Services department and end users.
  • Provided end users with prompt and accurate support diagnosing and resolving technical problems for software, printers and/or network access issues.
  • Helped reduce cellular costs resulting in 20% savings by converting cellular service and improved the coverage area for end users.
  • Lead on a 3 member Desktop team to maintain end users computers, printers, scanners, phones, and tablets.
  • Provided verbal and written instructions regarding proper use of hardware and software systems as they are deployed to end users.
  • Provide support for end users on product usage and remediation of issues related to user knowledge and or product functionality.

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19. LAN

average Demand
Here's how LAN is used in Desktop Support Specialist jobs:
  • Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Implemented knowledge integrating mission and environmental requirements by including environmental impact considerations in the planning and execution of activities.
  • Developed system and application implementation plans, custom scripts, and tested procedures to ensure operational reliability.
  • Involved in planning, establishing and executing schedules, and technical specifications based on customer requirements.
  • Performed extensive testing more efficient communications between LAN and WAN infrastructures to decrease bandwidth utilization.
  • Maintained & managed back-up/recovery operations, disaster recovery plans, security operations, productivity applications.
  • Planned, installed, configured and tested workstation hardware and operations system software configuration.
  • Participate in projects executed by desktop support including planning, coordinating and completion.
  • Coordinated a company-wide computer upgrade including planning, production, and deployment.
  • Managed LAN/WAN installation, configuration, and supported regional client representatives.
  • Planned and performed scheduled system maintenance & troubleshoot network and application problems
  • Support customer interaction with product, providing education/explanation of technologies.
  • Transitioned desktop support from in-person to remote troubleshooting Cleveland, Ohio
  • Prepare procurement planning documents for information technology resources and services.
  • Developed accurate development estimates and drafted project resource plans.
  • Participate in planning and implementation of new business applications.
  • Participated in field LAN/WAN automation planning and analysis.
  • Developed innovative lesson plans to advance computer learning.
  • Planned hardware upgrades by examining existing hardware assets.
  • Provided network administration including LAN troubleshooting and resolution.

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20. Mac

average Demand
Here's how Mac is used in Desktop Support Specialist jobs:
  • Collect critical information by Surveying and Interviewing users and machines for data location and applications.
  • Gathered information to migrate legacy machines - such as profile settings and software/application installation.
  • Managed various Network/System Operations/Clients/Users, Servers and Virtual Machines day to day
  • Diagnosed and repaired computer-related issues for both Microsoft and Macintosh-based devices.
  • Helped improve deployment processes to ensure machine stability upon deployment.
  • Developed additional proficiency with both Macintosh and BlackBerry systems.
  • Support for clinical workstations used in pharmaceutical laboratory environment.
  • Supported Macintosh and Windows based Computers.
  • Supported Pharmacy operations and equipment.
  • Worked with teams within the company to find solutions to common issues, such as using Virtual Machines for older applications.
  • Provided first and second level support (Hardware and software) to 100+ business customers in a Mac and PC environment.
  • Involved with upgrading Desktop machines for user base of 400, as well as upgrading to Microsoft Office 2000 and Outlook.
  • Moved into a Night shift position supporting all at the UTMB campus, image loading on new machines, and backup/restores.
  • Assist new employees in meeting their computing needs, including getting a machine, software, mailbox, explanations, etc.
  • Created 500+ complex Microsoft Word templates and macros, designing layout and formatting at the request of lawyers and staff.
  • Perform network administration MAC's (Moves, Additions and Changes), maintenance, and configuration for network account.
  • Scheduled and performed software and hardware installations to existing machines and devices in accordance with established IT policies and procedures.
  • Diagnosed hardware and software problems * Setup new computers * Removed viruses from users machines * Setup new hardware for users
  • Provide support for more than 75+ software applications and hardware issues in a mixed Windows and Mac OS environment.
  • Experience configuring with and troubleshooting Windows (2000, XP, 7,8, 10) and Mac operating systems.

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21. Remote Access

average Demand
Here's how Remote Access is used in Desktop Support Specialist jobs:
  • Support wide range of software applications and provide user education via remote access administration.
  • Trained and mentored two new IT technicians and developed a training manual on the use of Remote Access Connection.
  • Handle support calls in-person, via phone & remote access to campus of 12,000 students & 400 faculty/staff.
  • Provided detailed troubleshooting for end user issues including wireless networking, remote access, LAN and WAN issues.
  • Resolved connectivity and dial-in issues for e-mail software (Notes & Outlook), and remote access.
  • Use Remote Access and other remote control solution in support of Microsoft office and other applications.
  • Supported VeriSign-RSA One Time Token SecurID remote access with key fob token, and Disk Encryption.
  • Trouble-shoot client's outlook and mobile phones connection issues over phone and using remote access.
  • Installed, trained user in registration, and authentication of RSA Token for remote access.
  • Delivered desktop, phone, and remote access support and solutions in house and remote.
  • Support of remote access functionality (dial-in from homes, hotels, & dealerships).
  • Diagnose and troubleshoot computer issues including removing viruses in person or via remote access.
  • Document weekly analysis of LAN traffic, server loads, and remote access servers.
  • Provided face-to-face, hands-on and remote access support; resolve various connectivity issues.
  • Responded to customer support calls and diagnosed various issues using remote access tools.
  • Managed direct support for services such as office phones and remote access.
  • Provide technical support duties on a scheduled on-call basis via remote access.
  • Provided technical support via phone and remote access to over 500 end-users.
  • Performed Break-Fix support both at client site and via remote access.
  • Provided software removal and installation support via phones or remote access.

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22. Helpdesk

average Demand
Here's how Helpdesk is used in Desktop Support Specialist jobs:
  • Provide leadership and support to HelpDesk personnel and create needed documentation for Service Desk software, Office Applications and enterprise systems.
  • Ensured quick resolution of user concerns and escalated more complication support issues to senior helpdesk representatives and field service engineers.
  • Provided problem resolution for Helpdesk Ticketing system Magic desktop software application and communication systems software.
  • Utilized the helpdesk ticketing system Remedy to document customer requests for assistance and solutions.
  • Create and maintain helpdesk documentation to provide accurate information for future reference.
  • Assisted Helpdesk assess and escalate incidents using Service Manager ticketing system.
  • Provide troubleshooting for all hardware/software requests via helpdesk ticket system.
  • Provided first-line Helpdesk support for on-line mainframe applications.
  • Managed inventory database and helpdesk using Track-It.
  • Provided Level-II helpdesk support for escalated tickets.
  • Provide support to local and remote users while utilizing the helpdesk trouble ticket software to track the status of all requests.
  • Handled helpdesks tickets over the phone, in person or with remote control to get the client faster and prompt service.
  • Monitored Helpdesk Mailbox, responding to IT incidents via telephone, Email, in person in a timely accurate manner.
  • Created and Designed Access databases (Helpdesk Database, Customer Service Complaint Log database, etc) for departmental use.
  • Managed the development and enhancement of automation tools and related processes to support the efficient operations of the corporate helpdesk.
  • Provided helpdesk phone coverage; logged and tracked support calls, and escalated more complex jobs to the next level.
  • Provided 1st level support at helpdesk for 600 users in Dallas, Austin, San Antonio and Collin County.
  • Used Goldmine Heat Helpdesk software to enter user's trouble ticket information and provided detailed documentation for future resolutions.
  • Respond to Remedy helpdesk tickets and fix problems on a timely manner, support more than 1200 users.
  • Managed an accredited internship program within helpdesk department; creating tasks and monitoring progress of two interns daily.

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23. Citrix

average Demand
Here's how Citrix is used in Desktop Support Specialist jobs:
  • Provided remote support to national TruGreen locations operating in a Citrix environment.
  • Install Oracle/Citrix/Adobe 7/8 reader and verified functionality.
  • Resolved various Citrix based application issues.
  • Develop and document Citrix implementation procedures.
  • Administrated users in Citrix Management Console.
  • Experience supporting Citrix connectivity issues.
  • Assisted in the administration of a Citrix Farm including adding users, installing and publishing applications, and troubleshooting access issues.
  • Supported and used Citrix ICA Client, Adobe Acrobat 6.0, Paper Port 9.0, Partition Magic 8.0, Kodak Imaging.
  • Installed and configured software applications such as Microsoft Office, Outlook, Citrix, Doors, and Oracle.
  • Update all settings for local, Citrix and VDI workstations and ensure compatibility within the corporate environment.
  • Imaged PC's and rebuilding old systems installing Microsoft office 2010, Citrix and Standard applications.
  • Managed 2 Citrix farms consisting of 8 servers each, which published People Soft Software package.
  • Thin client support within a Citrix environment with virtual desktop and server creation and management.
  • Network support on printer install, setting up system on company network, and citrix.
  • Create, configure, and test Windows and Citrix Images for each individual department.
  • Troubleshooted Outlook 2007, Word, Excel, Power Point and Citrix web.
  • Installed Citrix for financial desktop users to connect to workstations in NY.
  • Network platforms include Microsoft Server 2003, Citrix, and UNIX.
  • Provided solutions for Microsoft Office 2007, 2010, Citrix.
  • Resolved issues with Citrix application and shared hosted desktops.

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24. Symantec

average Demand
Here's how Symantec is used in Desktop Support Specialist jobs:
  • Configured all computers using Symantec Ghost which included documentation, management and deployment of the images for various departments.
  • Assisted in maintaining network and workstation security with Symantec Protection Enterprise Edition and restore/rebuild compromised desktop systems.
  • Maintained Symantec backup-exec and administration as well as Lotus Domino administration.
  • Improved maintenance efficiency by building and imaging computers using Symantec Ghost.
  • Managed policies and increased virus protection on Symantec Endpoint Protection manager.
  • Ensured updated Symantec virus protection monitoring security configuration.
  • Maintained server/workstation tape backups daily using Symantec software.
  • Maintained Inventory Status in the Symantec Management Console.
  • Performed daily backups utilizing Symantec backup exec.
  • Administered network security using Symantec Endpoint Anti-virus.
  • Monitored equipment entries in Active Directory, OCS Inventory, Symantec Endpoint Protection and Ghost Console for accuracy and consistency.
  • Install Hardware docking stations, hard drives, configure and support Symantec Anti -Virus, Cisco VPN and PGP encryption.
  • Administer Symantec portal by checking for out dated computer's and viruses and pushing out definition updates to computer's.
  • Created master images using Symantec Ghost and Microsoft RIS server for all departmental standard / non-standard desktops and laptops.
  • Configured and maintained TCP/IP custom configurations and Symantec Endpoint on PC's in the site's three training rooms.
  • Used Symantec Ghost to re-image laptops, with an image that included all software needed for new employees.
  • Manage hardware builds (laptops/desktops and servers), repair and maintenance (using Symantec Ghost Software).
  • Change Backup tapes, and look into backup jobs that have failed through Symantec Backup Exec.
  • Implement Symantec Ghost Imaging Server with standardize ghost image for distribution in student computer labs.
  • Provided support for the migration of Windows 95 to Windows 2000 using Symantec Ghost 6.5.

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25. Lotus Notes

average Demand
Here's how Lotus Notes is used in Desktop Support Specialist jobs:
  • Installed MS Outlook/Lotus Notes and configured location connection documents.
  • Configured Lotus Notes and restored database access.
  • Experience troubleshooting and configuring Lotus Notes.
  • Performed Lotus Notes administration functions.
  • Installed, configure & troubleshoot MS Office, Exchange, Outlook, Lotus Notes, as well as various proprietary applications.
  • Used a script to install Anti-virus software, lotus notes connected to server to pickup software patches & service packs.
  • Research users through Active Directory, and Lotus Notes applications for current units, software tracking, and unit assignments.
  • Supported and problem solved issues with Lotus Notes, Microsoft Office and migration support from XP to Windows 7.
  • Used Lotus Notes to create Server User lists and to notify users about reducing their disk space usage.
  • Supported and upgraded Lotus Notes, Outlook, MS Office 2003-2010 and other supported proprietary applications and systems.
  • Updated users from Lotus Notes to link * Recommend and apply solutions, including on-site repair for remote users
  • Supported Microsoft Office 2007, Lotus Notes 8, Blackberry, Cisco VPN, and Juniper ESN.
  • Developed system administration procedures using Windows NT and Active Directory and Domino Lotus Notes R5 and R6.
  • Specialized in HR and executive support, and served as Help Desk escalation point for Lotus Notes.
  • Handled Projects upgrading Lotus Notes from 6.5.1 to 8.5.1.to over 9000 user environments for Southern California Edison.
  • Repaired issues in the Remedy and Lotus Notes ticket queues regarding end user's laptops and desktops.
  • Provided team members alternative ways to copy over clients Lotus Notes data files during system swaps.
  • Rolled out new desktops and migrated users off Norton Commander to Windows 95 and Lotus Notes.
  • Documented all problem calls using Lotus Notes, Remedy, Support Magic, McAfee and AS/400.
  • Installed, configured and supported Lotus Notes 6.5.1; troubleshot issues arising with Lotus Notes Mail.

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26. Sccm

average Demand
Here's how Sccm is used in Desktop Support Specialist jobs:
  • Monitor software updates and system elevations using Run Advertised Programs/SCCM.
  • Manage scheduled software/Security patch upgrades via SCCM.
  • Assisted with the automation of applications used in our corporation to be less interactive during the installation process through SCCM.
  • Contributed to the installation, and use of SCCM 2012 for use in patch management, and asset inventory.
  • Upgrade and deploy new and re-image computers from XP to Windows 7 using SCCM software and applications for distribution.
  • Provided desktop support staff with scripts that automated application installations before SCCM 2007 was introduced into the environment.
  • Work and troubleshoot in Windows applications (Excel, Word, Outlook, Active Directory, SCCM)
  • Installed and configured over 2,000 new desktop and laptop systems using Microsoft SCCM and USMT Migration tool.
  • Used system center configuration manager (SCCM) for all equipment that was scheduled for delivery.
  • Managed administration of MS System Center Configuration Manager (SCCM) OS deployment /software administration.
  • Created Shell operating software system images with extensive use of 1E NomadBranch and SCCM tools.
  • Handle daily technical support activities on desktop support via Remote Desktop and SCCM.
  • Imaged, installed, configured and maintained desktops/laptops in the SCCM environment daily.
  • Provided remote support via RDP, SCCM Remote, and Go To Assist.
  • Resolved asset audit issues utilizing SCCM, asset dumps, and CMDB queries.
  • Deploy operating system images, security patches, applications and settings using SCCM.
  • Manage SCCM server, managing/assigning sites, pushing applications and system patches.
  • Utilized SCCM to upgrade 10,000 computers from Windows Vista to Windows 7.
  • Use of Microsoft SCCM server to update software on Microsoft Windows workstations.
  • Maintain a current flow of SCCM imaged laptops running Windows 7 OS.

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27. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Desktop Support Specialist jobs:
  • Processed trouble tickets to fix errors using ServiceNow automated system.
  • Support over 1400 users and managing day to day trouble tickets, work orders and managing all aspects of assigned projects.
  • Resolve trouble tickets and provide on-call support for critical issues (Network issues, Printing issues, etc.).
  • Managed the daily work load of trouble tickets for the department to support various locations throughout Arizona.
  • Assisted in troubleshooting software trouble tickets, diagnosing, and overall maintenance of the College's network.
  • Enter, edit, escalate and close trouble tickets and service request using HEAT help desk software.
  • Responded to trouble tickets at the desk and over the phone with minimal downtime for client.
  • Resolved trouble tickets for network, hardware & operating system issues using Remedy & MS Access.
  • Closed over 1,500 trouble tickets, and counting, with an 85% first call resolution.
  • Opened incident reports, tracked trouble tickets, and routed to appropriate group for resolution.
  • Processed and tracked all trouble tickets to resolve user issues with the use of Remedy.
  • Document, Archive, Prioritize, and Track trouble tickets using HEAT Call Logging Utility.
  • Use of REMEDY electronic help desk system to track trouble tickets and record fix activity.
  • Respond to user service requests and expediently resolve trouble tickets to maximize system up time.
  • Inputted trouble tickets via help desk software in order to track user problem and resolution.
  • Work trouble tickets escalated through ITSM SAP, coordinate with Help Desk and customer.
  • Recorded and updated trouble tickets to effectively track status of help desk activities.
  • Responded to all help desk inquiries and creating trouble tickets using Remedy software.
  • Trouble tickets were accounted for using Clarify and Remedy Help Desk applications.
  • Respond to trouble tickets for users experiencing hardware and software related issues.

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28. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Desktop Support Specialist jobs:
  • Configured TCP/IP and troubleshot/resolved connectivity issues.
  • Network Connectivity, TCP/IP configuration.
  • Solved TCP/IP issues, setup LAN printers, administer the domain, and assist in setting up Proxy Server.
  • Skilled in network concepts/protocols (TCP/IP, SNMP) Mainframe and distributed processing systems, database concepts network configuration.
  • Test data network connectivity with TCP/IP, DNS, WINS, DHCP as well as wireless configurations.
  • Provided tier two technical support for Windows 95, NT 4.0, and TCP/IP, LAN/WAN environment.
  • Experience with resolving remote connectivity issues, LAN/WAN, DNS, TCP/IP, and Web Services.
  • Utilized knowledge of TCP/IP to test network connection, trace connections and make new connections.
  • Assist and conduct troubleshooting methods with network conflicts in a TCP/IP and DHCP network environment.
  • Worked with TCP/IP utilities such as SolarWinds Engineer's ToolSet and VPN software installation and configuration
  • Installed and configured network cables and resolved TCP/IP, DNS, Domain and DHCP issues.
  • Provided network and server support as needed - TCP/IP, LAN, fiber connectivity.
  • Collaborated with the network team to resolve LAN, WAN, TCP/IP connectivity issues.
  • Repair PC network/connectivity issues regarding TCP/IP, WINS, and DNS.
  • Provided Level 1 and Level 2 TCP/IP network support.
  • Installed and configured TCP/IP Settings.
  • Identified systemic TCP/IP schema issue.
  • Investigated and resolved TCP/IP problems.
  • Acquire knowledge of TCP/IP, DHCP, DNS, WINS, hubs routers, cabling wiring, LAN technologies.
  • Resolved LAN/WAN TCP/IP, WiFi, DHCP issues.

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29. Software Applications

average Demand
Here's how Software Applications is used in Desktop Support Specialist jobs:
  • Installed and configured company-specific software applications and distributed service packs and patches as required.
  • Installed and maintained software applications and computer peripherals ensuring efficiency of all department operations.
  • Acquire and maintain in-depth knowledge to continually and effectively support hardware and software applications.
  • Assisted company personnel with desktop operation, including both hardware and software applications.
  • Installed and configured multiple software applications including Microsoft Office 2010.
  • Provide end-user training of software applications.
  • Install and upgrade company standard software applications
  • Perform basic user training on software applications to increase end-user efficiency; educate staff on basic computer skills.
  • Provide training and technical assistance to users on hardware and software applications at the desktop level.
  • Provide support for Microsoft OS's & Applications and a wide range of medical software applications.
  • Install and maintain software applications varying from Microsoft Office 97 products to mainframe applications.
  • Installed software applications, service packs, virus protection, hot fixes and patches.
  • Install images and test desktop software applications with PXE boot and WDS utilities.
  • Install and configure software applications such as Microsoft Office and Windows 7 OS.
  • Installed and configured workstations, printers, phones and various software applications.
  • Apply various server side security and OFAC updates to various software applications.
  • Support of all software applications including Office XP and Office 97.
  • Diagnose and troubleshoot problems affecting software applications used by end users.
  • Assisted with BETA testing of software applications and OS image releases.
  • Maintained hardware, operating systems, software applications and drivers.

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30. Internet

low Demand
Here's how Internet is used in Desktop Support Specialist jobs:
  • Performed extensive research via the Internet to resolve20device driver issues based on manufacturer and component model.
  • Ensured that employees used network and Internet privileges appropriately and managed network bandwidth requirements.
  • Configured computer equipment's which included internet connection and other such application servers
  • Developed implemented and maintained firewalls and managed internet security systems.
  • Provided internet/intranet support for the corporate office.
  • Assisted end users with internet connectivity.
  • Diagnose internet and network connectivity issues.
  • Provided training and support to end users on security best practices, email, internet usage, and Microsoft Office Suite.
  • Experience on the phone and email supporting remote users with various broadband internet access technologies and local area network connectivity issues.
  • Test, maintain, and monitor computer programs and internet, including coordinating the installation of computer programs and systems.
  • Install software and hardware upgrades, troubleshoot and repair issues for the network, internet, and exchange servers.
  • Put users in group to access streaming websites etc and block other users from access internet if needed.
  • Installed networks for internet working by identifying the various hardware and the software needed for the same.
  • Performed scheduled network tasks, monitored network servers, Internet and Intranet user support and specialized training.
  • Configured users printers, troubleshoot Internet Explorer 10, troubleshoot monitor display for laptops and desktops.
  • Set up work stations on networks and Internet so clients could correspond with vendors electronically.
  • Configured transmission internet protocol (TCP/IP) or dynamic host configuration protocol (DHCP).
  • Used the internet to research and resolve issues that may not have been encountered previously.
  • Assisted our customers in resolving Internet, and email issues including wireless and wired connectivity.
  • Researched and resolved Internet Explorer issues from virus threats by upgrades (refreshes).

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31. Voip

low Demand
Here's how Voip is used in Desktop Support Specialist jobs:
  • Migrated company to digital VoIP telephone system with integrated messaging.
  • Maintain the (IDF) server rooms that contain the VOIP, and audio systems for the executive conference rooms.
  • Provide advanced technical phone support for High Speed Data & VoIP services, diagnosis and resolution of wireless networking.
  • Implement the server's installation and their configuration; work with the configuration of the Cisco VOIP.
  • Assisted with the deployment of Cisco VoIP Phones and Access Points to remote sales staff.
  • Set up and support computers, printers and VOIP phones in a Windows domain.
  • Support of company VOIP phone system including password resets, extension assignments, etc.
  • Wired, and supported current phone systems (Panasonic VoIP) and network.
  • Maintained 500 station PC call center environment including PBX and VoIP phone systems.
  • Install, configure, and administer Unify VoIP digital and PolyCom Conference systems.
  • Maintain and troubleshoot the VOIP phone system for the Command Center Site.
  • Installed, configured and maintained IP telephones, and VoIP related technologies.
  • Provided end-user desktop support, thin-clients, printers and VoIP telephone equipment.
  • Configured devices on VoIP networks and support mobile devices for network access.
  • Assisted with 2100 unit phone system conversion from analog to VOIP.
  • Managed asset refresh, VOIP phone upgrades and printer refresh projects.
  • Programmed all VOIP Cisco phones for the users in CA.
  • Provide Server and Cisco VOIP switch support on emergency basis.
  • Utilized network monitoring tools to troubleshoot VoIP and Network issues.
  • Coordinated and supervised installation of new VOIP phone system.

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32. Suite

low Demand
Here's how Suite is used in Desktop Support Specialist jobs:
  • Assembled and deployed business workstations with site-specific software suites.
  • Repair Microsoft office suite applications.
  • Administered installation and provided support to computer hardware (desktops/laptops, peripherals) and MS Office Suite and other business applications.
  • Supported Executive CEO and VP personnel on multiple platforms including Microsoft OS and Office Suites as well as proprietary software support.
  • Image, deploy and support HP and Dell desktops and laptops in a Windows XP and Windows 7/Office Suite environment.
  • Assisted in the design and implementation of one of the first computer systems installed in a sterile surgical suite.
  • Provided assistance and advice to manufacturing and warehouse employees using Oracle E Business Suite software and Microsoft Dynamics.
  • Supported troubleshot MS Office Suite /Exchange 2010, Configuring and repairing PST files, auto archives, Calendars.
  • Worked with clients to select and manage a shrink-wrapped suite of decision support and personal productivity applications.
  • Supported database functions by designing and coding utilities via Microsoft Access and Microsoft Visual Studio Suite.
  • Performed cleanup of MS Word documents using SoftWise Macro Suite for paragraph numbering in MS Word.
  • Assisted in upgrading MS Office 2003 suite to facilitate conversion from Lotus Notes to Outlook.
  • Obtained knowledge of VPN, Microsoft Office Suite, Wireless Networks, and Lotus Notes.
  • Provide support and training for standard software packages including Microsoft Office & Adobe Suite.
  • Provided application support for Microsoft Office 2000/XP/2003 Suite, SAP, and Lotus Notes.
  • Researched technology and software best suited for answering the needs of the office.
  • Create How-to documentation for end user population using MS Office Suite and Snag-it.
  • Developed and deployed Windows7 images to workstations using Persistent Imaging and Repair Suite.
  • Supported major application suites such as Microsoft Office and Adobe Creative Suite.
  • Provided software support for Microsoft Office application suite and COTS software.

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33. Computer System

low Demand
Here's how Computer System is used in Desktop Support Specialist jobs:
  • Performed general maintenance tasks, troubleshooting and repairs of computer system and peripheral equipment located throughout plant locations.
  • Provide software updates and modifications over the network to maintain efficient operation of computer systems.
  • Developed an on-call technical support attitude for all corporate executive computer systems when needed.
  • Coordinate implementation of computer system plan with Agency personnel and outside vendors.
  • Provided all necessary telephone support required to run automated computer systems.
  • Customized computer systems build configuration installation and repair and service.
  • Maintain and manage all Computer systems and other associated technology.
  • Monitored and maintained computer systems and network.
  • Performed daily maintenance on internal computer systems.
  • Support existing computer systems and peripherals.
  • Installed computer systems and peripherals.
  • Programmed new and maintained any existing Physical, Logical, Display and Printer Files on the IBM AS/400 Computer System.
  • Operate master consoles to monitor the performance of computer systems and networks and to co- ordinate use of a network.
  • Installed and configured computer systems, updated them as necessary, and kept them running properly on a day-to-day basis.
  • Maintained, analyzed, repaired and tested computer systems, components, and peripheral devices deployed throughout the W.S.
  • Administered technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Reload existing computer systems and prepare new systems for deployment using vendor and OS images provided college/campus wide.
  • Researched issues on various computer systems and databases to resolve complaints, answer inquires, and outline solutions.
  • Walked internal users through the recommended problem-solving steps and helped them work with the established computer system.
  • Created a new procedure for existing permission forms that streamlined access request process for all computer systems.

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34. Novell

low Demand
Here's how Novell is used in Desktop Support Specialist jobs:
  • Provided Maintenance/Windows NT - 4.0/Novell-NDS/Administration for 800 plus users.
  • Managed Novell ids, id security administration, and completed basic server administration tasks.
  • Installed and configured workstations, servers and peripherals in mixed Novell/Microsoft environment.
  • Provide Network Administration for both Microsoft and Novell Networking environments.
  • Provided software and hardware technical support for120 users in Microsoft Office 2000, Adobe photo shop, & Novell GroupWise 5.1.
  • Support and maintained operating system, users account information, including rights, securities and systems groups on a Novell Server.
  • Team Lead for desktop support technicians, responsible for new hardware and software certification * Supported WordPerfect Email to Novell GroupWise Project
  • Sole provider of desktop support within company and was responsible for Novell NetWare servers, network resources and user access.
  • Supported users in a Novell environment, working closely with UTMB personnel to ensure user satisfaction and understanding.
  • Serviced and upgraded personal systems, printers and network components On a Novell 3.x and Microsoft NT platform.
  • Assist the end users in the transition from a Novell network to an Active Directory network.
  • Established / set permissions for individual and group accounts for Novell and NT Workstations 4.0.
  • Backed up customer data and transferred it to the new system in a Microsoft/Novell environment.
  • Reset all Novell and NT passwords on the server side for each user account.
  • Installed and configured network operating systems on new servers (NT and Novell).
  • Install, maintain, and support systems in an enterprise environment using Novell.
  • Upgraded Novell servers to 6.0 and configured all print and Security systems.
  • Contracted to change workstations from Novell to Microsoft network in multiple schools.
  • Assisted in a Novell GroupWise 6 to Microsoft Exchange 2003 Migration.
  • Build three new Novell servers to replace aging field offices servers.

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35. Vmware

low Demand
Here's how Vmware is used in Desktop Support Specialist jobs:
  • Implemented, and supported a VMware View 4.0 and View 4.6 Virtual desktop environment, containing 400 to 500 virtual desktops.
  • Worked with VM's and VMWare (desktop) while converting users from desktops to thin clients.
  • Administer VMware environment by checking if servers are up and restarting them if needed.
  • Assisted engineering projects including network configuration, server builds, and VMware installations.
  • Worked with VMware to resolve problems with workstations.
  • Experience with VMware, Virtual Desktop, or VDI.
  • Worked on a virtualization project using Moka5 technology (based on VMWare) to streamline our call center operations
  • Experience with supporting desktop virtual machine solutions such as Virtual Box, VMWare Workstation and VMWare Fusion.
  • Provide global support for IBM client Virtualized System, such as VMware GSX and ESX Servers.
  • Assist with managing servers using Vsphere on a day to day basics and VMware.
  • Work with Active Directory, Microsoft Exchange, BES server and VMware/VSphere clients.
  • Supported the rollout of the VMware Virtual Desktop Infrastructure for the agency.
  • Helped support virtual system environments using VMWare and VSphere clients.
  • Experience with VMware ESX/ESXi, Workstation, and Fusion.
  • Administered Vmware 4 server and it's hosts.
  • Maintained patient flow control software on Navicare screens via VMWare servers and terminal services manager.
  • Manage Vmware Vsphere and Vmware View.

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36. Android

low Demand
Here's how Android is used in Desktop Support Specialist jobs:
  • Performed hands-on fixes and maintenance on desktops, laptops and android devices for small design firm of up to 25 employees.
  • Configured Exchange email on mobile devices on: iPad, iPhone, Android, Windows Phones, etc.
  • Support for IOS devices, Blackberry and Android devices, exposure to Mobile Iron.
  • Designated lead for app compatibility and incident support on IOS and Android devices.
  • Provided level 1 support for Mac and Android devices including tablets and laptops.
  • Supported iPhone and Android IOS's using AirWatch for employee's mobile devices.
  • Provided support and orders for Blackberry, iPhone, and Android devices.
  • Support for iPhone, iPad, Windows Phone, Android and Blackberry.
  • Provided support for mobile devices such as iPhone/Android phones and tablets.
  • Provided support to Apple, Android and blackberry devices.
  • Supported and upgraded Android Smart phones.
  • Configured Android and Apple devices.
  • Provision, support Apple iPhone 5, iPad; Android; Black Berry.
  • Managed and supported all corporate mobile devices including secure email access (iOS, Android and Blackberry).
  • Provided support for user support for users on iPad, iPhones and android devices.
  • Supported handheld devices such as; android, iPhone or communication devices.
  • Utilize MaaS360 to manage iOS and Android mobile devices on the network.
  • Support Android devices, iPhones and Windows Surface Pro tablets.
  • Support for mobile devices such as Android and iOS devices.
  • Tested Mobile Iron for Android and Mac iOS.

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37. DNS

low Demand
Here's how DNS is used in Desktop Support Specialist jobs:
  • Identified and repaired network connectivity (TCP-IP, check for DHCP and DNS connection).
  • Advanced knowledge installing and configuring DNS and DHCP servers.
  • Resolved critical DNS issues affecting the corporate systems.
  • Configured DNS & DHCP entries (hostnames and static IP's) for servers used by university departments.
  • Removed Sendmail and Unix based DNS from the environment.
  • Monitor DNS to make sure the right records were made, created cnames, and reverses lookup entries as needed.

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38. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Desktop Support Specialist jobs:
  • Assisted in migrating Microsoft windows 2003 Server and LAN consisting of over 500 workstations with Active Directory.
  • Provided Tier II desktop Support in a Microsoft Windows environment for over 1000 users.
  • Migrated user profiles from existing systems using Microsoft Windows User State Migration Tool.
  • Imaged and deployed Mac and Microsoft Windows desktops to users as needed.
  • Provided Customer support for mostly Microsoft Windows network for 8,000 Users.
  • Handled support for Microsoft Windows Vista/Office 2007.
  • Provided user support for Microsoft Windows (9x, 2000, XP).
  • Install, troubleshoot and configure (Microsoft Windows NT, Windows 95, and Windows for workgroup) for deployment.

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39. SLA

low Demand
Here's how SLA is used in Desktop Support Specialist jobs:
  • Translate business needs into network solutions and deliver in-depth, high-level technical presentations.
  • Translate the needs of the organization into technical requirements using project management methodologies.
  • Matched jobs according to State legislative specifications.
  • Provide desktop support for users in Orlando, Lake Mary, Bermuda and Cayman Island offices (approximately 900 users).
  • Manage tickets; Respond to trouble tickets according to SLA priority that were dispatched utilizing BMC service desk express ticketing system.
  • Implemented hardware and software upgrades and maintained stability, usability, and security for desktop/laptop/mobile systems; achieved SLA's.
  • Maintain the ITSM ticketing system by resolving tickets based on SLA's and according to ITSC policies and procedures.
  • Perform duties and services to comply with military and non-military SLA and to ensure services and high customer satisfaction.
  • Contracted by various translation entities, private companies and governmental agencies for international client's interests and contracts.
  • Manage Remedy tickets, making sure cases addressed daily and meet SLA, and documentation of work performed.
  • Participate in formal testing and notification protocol to be used for any tasks slated for distribution by tool.
  • Provide VIP Executive 24/7 support for all E level and C level executives according to SLA guidelines.
  • Worked with cross-functional teams to gather business requirements and translate needs into stable, supportable technology solutions.
  • Monitor ticketing system and resolve issues within companies SLA while proactively taking steps to reduce major outages.
  • Provide phone and on-site support for hardware and software through Clarify ticketing system and maintained SLA agreements.
  • Assign problem tickets through Remedy system with documented SLA's in place for response and resolution.
  • Maintain and manage both group and individual support queues to the expectation of the JDSU SLA.
  • Conferred with clients and assisted with the translation of department requests into equipment and software requirements.
  • Log and complete daily desktop support tasks via HP Service Center ticketing system within company SLA.
  • Used Peregrine Service Center ticketing system to track all tickets and comply with corporate SLA's.

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40. Altiris

low Demand
Here's how Altiris is used in Desktop Support Specialist jobs:
  • Used ALTIRIS to push images to computers And software updates.
  • Performed Asset Management, inventory of equipment throughout site utilizing Altiris Console.
  • Installed special applications to specific desktops via Altiris deployment console.
  • Deploy images and application using Altiris Deployment Console.
  • Team Lead in hardware and software upgrades, deployments, and standardization of environment through RIS and Altiris installation script design.
  • Tasked with verifying and repairing Altiris client software on desktops and laptops at state agencies across Northern Virginia.
  • Create, update, and resolves all issues within the current issue tracking system, Altiris.
  • Escalated complex issues, and logged and tracked calls received using Altiris a web-based ticketing system.
  • Managed Altiris Deployment and Reporting Server to maintain updates, inventory, and push application installs.
  • Used Altiris express development server for PC cloning, configuration software deployment and migration.
  • Experienced with Altiris, This program applies Software updates automatically on PC.
  • Responded quickly and efficiently to the help-desk ticket system (Altiris).
  • Deployed computer images using Altiris Encryption & Decryption of hard drives.
  • Worked with Altiris Deployment Server software running Microsoft Windows Server 2003.
  • Deployed software manually and using remote tools such as the Altiris.
  • Used the Altiris deployment server via Windows 2003 servers.
  • Deployed applications with automated deployment tools such as Altiris.
  • Push software packages and updates using Altiris Deployment Solutions.
  • Tracked and Monitored issues created in Altiris ticketing system.
  • Utilized Altiris Service Desk to manage call center metrics.

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41. Password Resets

low Demand
Here's how Password Resets is used in Desktop Support Specialist jobs:
  • Performed Active Directory password resets, unlocked accounts and administered user permissions.
  • Performed administration, password resets and account creation/deletion.
  • Blackberry integration and password resets.
  • Managed Active Directory users including password resets, user account disabling and enabling, and user lock/unlocking.
  • Delivered first level support for 1200 users covering account unlocks, password resets, and software installs.
  • Assist clients with account password resets, locked or disabled accounts, account creations and group assignments.
  • Account creation, unlocking of users accounts, password resets when needed using Active Directory Services.
  • Perform password resets for Broker Dealers' and internal BNY Mellon clients' Pershing accounts.
  • Helped all Good Samaritan end-users with Password resets and account locks using Active Directory.
  • Handled account creation, password resets, and unlocks of active directory accounts.
  • Completed password resets, Enabled locked out users on the Server.
  • Managed WebEx accounts including new accounts, password resets and deletes.
  • Conducted password resets on Web Portals and Proprietary Bank Applications.
  • Managed Active Directory accounts for password resets and unlocks.
  • Add new users and password resets on domain users.
  • Provided password resets for users using the UNIX platform.
  • Managed users, objects, and groups in Active Directory for new hires password resets and account issues!
  • Provide administration for account unlocks and password resets in AD, RSA, and Imprivata.
  • Remove inactive accounts, password resets, unlock accounts, maintained OUs.
  • Provided Blackberry Handheld support including Re-Activations, Upgrades and Password Resets.

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42. SMS

low Demand
Here's how SMS is used in Desktop Support Specialist jobs:
  • Developed and implemented new installation procedures for SMS.
  • Streamlined Microsoft Security Patch deployment process by using SMS Software distribution to silently install Hot Fixes with or without rebooting.
  • Imaged and staged several types of PC's throughout the organization utilizing Ghost and SMS via a RIS server.
  • Provided support for email, VPN access, using Microsoft SMS tools and Remote Desktop to support internal employees.
  • Provided end user support by applying software installations via command line utilizing PVCM and later transitioned to SMS 2003.
  • Used SMS and ConsoleOne for software deployment, hardware inventory and remote troubleshooting of desktops and their applications.
  • Used Networking Monitoring tools such as Microsoft SMS, Ops Manger and PC anywhere to ensure network reliability.
  • Supported Exchange Server 5.5, Outlook 2000, and set up SMS 2.0 to manage mobile laptop users.
  • Installed end-user software via SMS and tracked asset inventory via entry into Asset Center database system.
  • Manage computers, employee accounts, groups and application's access in Active Directory and SMS.
  • Prepared projectors for PowerPoint presentations via SMS connection, and video-conferencing as needed for office meetings.
  • Started with doing updates and maintains on Dell machines at UTMB Galveston, SMS remediation.
  • Utilized Windows PE and SMS to image IBM desktop, workstations, & laptops.
  • Experience with application packaging with the use of MSI creation and deployment through SMS.
  • Use SMS for remote control of user's machines to troubleshoot and/or resolve issues.
  • Utilized SMS for Remote Diagnostics, Remote Installation of Software, and inventory.
  • Utilized Microsoft SMS to deploy software upgrades in a timely and efficient manner.
  • Assist users remotely using Systems Management Server (SMS) and Dame Ware.
  • Provided user-support on Lotus Notes 6.5 email client and SMS remote client.
  • Administer through SMS/SCCM, Active Directory and UCM for Cisco IP phones.

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43. Level Support

low Demand
Here's how Level Support is used in Desktop Support Specialist jobs:
  • Provided second level support to resolve user concerns with industry specific applications.
  • Escalated issues to appropriate upper level support and management when necessary.
  • Utilized Remedy ticketing application and administered first and second level support.
  • Served as first level support for the resolution of desktop/network related issues in a clinical WAN/LAN environment of over 1500 users.
  • Provided second level support of desktop and server applications and coordination of third level support through internal and external sources.
  • Worked as part of the 2nd level support team which supported a diverse set of hardware and over 400 applications.
  • Performed 2nd and 3rd level support of software, hardware and operating systems for PC and Apple based computing platforms.
  • Provided 2-3rd level support to 360 employees, for daily issues, to various departments, in a hybrid environment.
  • Provided 1st and 2nd level support of Dell desktops and HP laptops running Windows NT 4.0/2000 to 300 users.
  • Provided 2nd and 3rd level support to users in the Dallas office on all firm software and hardware.
  • Provide second level support to the divisional community for software, hardware, and LAN related issues.
  • Provide 1st and 2nd level support, administer and maintain company LAN network, hardware and software.
  • Developed a First Level Support Knowledge Base within the HEAT application to improve quality of support.
  • Provided tier 2 and 3 level support as senior member of the help desk team.
  • Assisted team of 25 sales people and technical staff and provided first level support.
  • Provide mid-level support and resolutions for internal customers, working both remotely and on-site.
  • Served as a 2nd level support for 60+ users running on OS/2 network.
  • Provided Senior Level Support for front line desktop support specialists and internal users.
  • Provide second level support for multiple facilities containing a total of 300 users.
  • Provided first level support for 3,000+ GE users throughout the Schenectady area.

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44. Peripheral Equipment

low Demand
Here's how Peripheral Equipment is used in Desktop Support Specialist jobs:
  • Evaluated and monitored software, hardware, and peripheral equipment for effectiveness in maximizing user productivity.
  • Monitored and controlled computer and peripheral equipment to process data according to operating instructions.
  • Installed and configured specialized peripheral equipment, including troubleshooting problems with hardware and software.
  • Maintained computer and peripheral equipment in good order.
  • Install and performed major and minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Installed, configured, and maintained usability of desktop computers, RF scanners, peripheral equipment and software within established standards.
  • Installed, configured, and maintained desktop and laptop computers, peripheral equipment and PC software.
  • Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Install and perform repairs to hardware, software or peripheral equipment.
  • Connected computers to peripheral equipment such as scanners and printers.
  • Installed, upgraded, and maintained hardware and peripheral equipment.
  • Controlled tight inventory over toner, desktops/laptops, hardware/software and peripheral equipment using an Excel file.
  • Diagnosed and fixed hardware problems for computers, printers, scanners and peripheral equipments

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45. Lenovo

low Demand
Here's how Lenovo is used in Desktop Support Specialist jobs:
  • Manage (Image/configure/deploy/repair) Lenovo laptops and Dell workstations.
  • Interact and coordinate with external vendors such as Dell and Lenovo for support and replacement parts for machines under warranty.
  • Documented and kept track of all devices - Lenovo ThinkCentre (Tiny), laptops, routers and switches.
  • Demonstrated excellent troubleshooting of MS Office Pro 2003/2007/2010, VPN client and hardware issues and Lenovo proprietary support software.
  • Provided hardware support for IBM, Lenovo, and Dell computer systems and vendor supplies hardware upgrades or replacements.
  • Imaged new/upgraded Dell and Lenovo laptops/desktops for Windows 7 Deployment through SCCM and also manually through the Server.
  • Refresh team member; tasked with the refreshing of Lenovo desktops and laptops computers from Windows XP to Windows7
  • Served as a depot technician documenting and implementing process for hardware migration from Lenovo to Dell laptops.
  • Recommend, schedule, and perform repairs on Compaq/HP desktop computers and IBM/Lenovo & Compaq/HP Laptops.
  • Provided end user support for approximately 1200 users using Lenovo and Mac desktops and laptops.
  • Created images for HP laptops Lenovo laptops and Dell laptops as well as desktop images.
  • Installed and configured Encrypted File System (EFS) on Dell and Lenovo laptops.
  • Managed Lenovo and HP warranty repairs of desktops, laptop, and thin clients.
  • Performed desktop and laptop repairs for HP, Lenovo, Dell laptops and desktops.
  • Upgrade and replaced the part on Lenovo PC, laptop and Dell Servers
  • Provided for Hardware and software for HP and Lenovo systems.
  • Configured and supported dell desktops and Lenovo X series laptops.
  • Complete IMAC's Install/Moves/Adds/Changes Dell / Lenovo/HP Clients devices.
  • Supported Lenovo PC's and laptops.
  • Contacted Lenovo to replace faulty hardware.

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46. Phone System

low Demand
Here's how Phone System is used in Desktop Support Specialist jobs:
  • Administered phone system and related components.
  • Install, configure and maintain the Site's PC, network and telephone system hardware and software to AstraZeneca standards.
  • Provide site wide network and telephone system support for moves, adds and changes in response to Site requirements.
  • Assist as needed in other areas of ongoing projects, to include PBX, Server and Phone systems.
  • Installed and maintained desktops, A/V equipment, printers, mobile tools, and Cisco IP phone system.
  • Installed POTS phone systems and T1 connections inside of the IMAX theater for a science lecture broadcast.
  • Converted the phone system to a digital IP system and supported users with set up and use.
  • Assist in maintaining and managing the phone system and associated hardware Assist in staff development and training.
  • Install network equipment, desktops and phone systems at remote job sites and permanent offices.
  • Supported and resolved issues pertaining to printers, telephone systems, and cell phones.
  • Provided staff development training for Promethean boards, Smart boards, and phone system.
  • Support Turret Trading Floor phone systems including the testing of point-to-point T1 circuits.
  • Provide PBX phone system support, adding and removing users and features.
  • Configured users' phone system using Cisco Unified CM Administration.
  • Pull and terminate CAT5 cable for network and phone system.
  • Resolved basic phone system outages and hosted phone company technicians.
  • Provided support on Interactive Intelligence phone system / user setups.
  • Install network equipment, desktops and phone systems.
  • Provided secondary support for the Alcatel-Lucent phone system.
  • Provide phone system support for Franklin plant.

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47. Software Upgrades

low Demand
Here's how Software Upgrades is used in Desktop Support Specialist jobs:
  • Audited all incoming desktop and laptops, including damage inspection complete reformatting and troubleshooting, reconditioning and hardware/software upgrades.
  • Collaborate with business analysts with change management and implementing and monitoring all changes pertaining to software upgrades and configurations.
  • Ensured maximum system availability and performed hardware and software upgrades as needed.
  • Supported enterprise software upgrades via Microsoft Systems Management Server.
  • Perform timely workstation hardware and software upgrades as required
  • Administered new software upgrades and installations.
  • Configured and installed personal computer software packages, software upgrades, imaging, PC Support, internal/external modems, etc.
  • Perform installation, configuration of desktop and laptop computers as well as software upgrades within established standards and guidelines.
  • Installed, configured and maintains the enterprise's desktop hardware and software including software upgrades and patching.
  • Provided computer users with telephone and field support * Implemented software upgrades on various Microsoft OS's.
  • Performed related tasks as assigned such as hardware, software upgrades, and data migration.
  • Distribute software upgrades and patching of more than 500 lab PC systems per semester.
  • Coordinated network hardware and software upgrades, and general support for users.
  • Install and support hardware and software upgrades for over 500 nationwide locations.
  • Install and configure desktop computer and peripheral hardware and software upgrades.
  • Tested and implemented software upgrades to coincide with infrastructure changes.
  • Installed applications and coordinated all hardware / software upgrades.
  • Assist in hardware and software upgrades and patches.
  • Provided hardware and Software upgrades for computers.
  • Performed hardware and software upgrades on servers.

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48. Linux

low Demand
Here's how Linux is used in Desktop Support Specialist jobs:
  • Proposed and implemented CentOS Linux proxy for traffic management C
  • Supported Linux, OSX and Windows in an active production environment and minimized customer productivity losses.
  • Deploy, monitor, and manage Windows and Linux servers in a variety of roles.
  • Performed installation, configuration, repair, maintenance, and upgrades on Windows/Linux systems.
  • Worked with Linux servers that emulated XP & 7 to thin clients.
  • Provide proactive oversight to corporate Office Windows/Linux Servers and Cisco networks.
  • Install Linux operating systems (Ubuntu, SuSE).
  • Worked in a Linux Red Hat 9 environment.
  • Supported WYSE Clients C50LE Linux devices.
  • Provided VM Ware & Linux Support.
  • Configured monitoring systems with Nagios running over Linux.
  • Upgraded existing hardware to better fit the needs of the employees.Skills UsedLinux, networking, server maintenance, troubleshooting, network design
  • Created and maintained e-mail and FTP accounts utilizing offsite Linux e-mail and FTP servers.
  • Installed and configured Windows [ ] Server, Debian Linux Server, Workstations.
  • Level 1 Linux Support Tech: Troubleshoot Linux-related issues regarding desktops and/or laptops.
  • Used VMware to deploy new Linux servers.
  • Network: Xserve RAID 5, Win 2003, Linux, Exchange, Cisco, Nortel.
  • Provide onsite and offsite systems support for PC desktop and Linux clients with phone support and personal deskside support.
  • Controlled proof of concept analysis for Linux on various 64 bit platforms (AMD Opteron, Intel Itanium 2 and EM64.

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49. Problem Resolution

low Demand
Here's how Problem Resolution is used in Desktop Support Specialist jobs:
  • Initiated and implemented standard operating procedures for department to increase quality, productivity, problem resolution and lead times.
  • Utilized applications such as Oracle to track user requests from trouble-ticket generation through problem resolution.
  • Provided problem resolution for IBM Manage now desktop software application and communication systems software.
  • Provided problem resolution for Zen works application and communication systems software.
  • Maintain knowledge database to enhance quality of problem resolutions.
  • Provided problem resolution via telephone and on-site desktop locations.
  • Identified problems using the structured problem resolution approaches.
  • Endured above-satisfactory problem resolution through call tracking follow-up.
  • Work extensively with outside vendors for problem resolutions.
  • Performed extensive Windows 2000/XP Operating Systems problem resolution.
  • Act as key contact for internal IT groups in support of technical problem resolutions by documenting tickets and handling connectivity issues.
  • Provided technical support services to over 500 users in various locations including troubleshooting and problem resolution for hardware and software.
  • Provide computer support, help desk support, desktop and infrastructure maintenance, installation services, and problem resolution.
  • Provide problem resolution support for all hardware and software products that have been turned over to the ITSM Remedy.
  • Supported Help Desk personnel in second level problem resolution to resolve end-user issues/requests, via the ticketing system.
  • Supported 2000+ users with hardware, software installs and uninstalls or problem resolution in a AD environment.
  • Work in a team setting, sharing information and assisting others with request fulfillment, incident/problem resolution.
  • Provide first level contact and problem resolution for all users with hardware, software and application problems.
  • Assist other service reps as required with; call support, knowledge sharing & problem resolution.
  • Provide problem resolution involving XP & Win 7, LAN, and computer software packages.

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50. Application Support

low Demand
Here's how Application Support is used in Desktop Support Specialist jobs:
  • Operated at the Level-3 with Vendor-specific application support until resolution.
  • Provided on-site and remote application support.
  • Provide network and application support desk side and via phone to a large in-house and remote community.
  • Provided application support, printer setup, network setup and basic diagnosing of the desktop/laptop software problems.
  • Assisted application support groups on troubleshooting specific end user problems that are not remotely solvable.
  • Provide Tier 2 technical and application support for State Street Corporation End Users.
  • Spearheaded EPIC Enterprise connectivity issues and application support on site and remotely.
  • Provide telephone and in-person workstation and application support for over 400 employees.
  • Coordinate cross functional resolutions with server, network and application support teams.
  • Provide Tier 1 technical and application support for users at multiple locations.
  • Led application support in Novel and Microsoft Windows NT environment.
  • Assisted users with connection issues as well as application support.
  • Provided application support of MS Office and various other applications.
  • Level 2 Desktop and Application Support.
  • Administered Cognos application support which included data loads, validation, and structural updates and troubleshooting.
  • Provide application support to end users Performing Data migrations.
  • Provided application support for legal-specific software, including Hummingbird DM 5.0, Thompson IP Manager 3.0, and Workshare Professional 5.0.
  • Provide remote application support using Altiris Carbon Copy and VNC remote control software.
  • Provide hardware and office/realty software application support to realtors and clients.
  • Provide MS Office [ ] application support.

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20 Most Common Skill for a Desktop Support Specialist

Computer Hardware12.7%
Desktop11.6%
Laptops9%
Network Printers7.7%
PCS7.4%
Windows XP6.8%
Active Directory6%
Hardware Issues4.5%

Typical Skill-Sets Required For A Desktop Support Specialist

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
10.1%
10.1%
2
2
Desktop
Desktop
9.2%
9.2%
3
3
Laptops
Laptops
7.1%
7.1%
4
4
Network Printers
Network Printers
6.2%
6.2%
5
5
PCS
PCS
5.9%
5.9%
6
6
Windows XP
Windows XP
5.4%
5.4%
7
7
Active Directory
Active Directory
4.8%
4.8%
8
8
Hardware Issues
Hardware Issues
3.6%
3.6%
9
9
Troubleshoot
Troubleshoot
3.6%
3.6%
10
10
Technical Support
Technical Support
3.6%
3.6%
11
11
Setup
Setup
3.2%
3.2%
12
12
Customer Service
Customer Service
2.8%
2.8%
13
13
Email
Email
2.3%
2.3%
14
14
VPN
VPN
2.2%
2.2%
15
15
User Accounts
User Accounts
2.1%
2.1%
16
16
Backup
Backup
1.9%
1.9%
17
17
OS
OS
1.6%
1.6%
18
18
End User
End User
1.4%
1.4%
19
19
LAN
LAN
1.4%
1.4%
20
20
Mac
Mac
1.4%
1.4%
21
21
Remote Access
Remote Access
1.3%
1.3%
22
22
Helpdesk
Helpdesk
1.3%
1.3%
23
23
Citrix
Citrix
1.3%
1.3%
24
24
Symantec
Symantec
1.1%
1.1%
25
25
Lotus Notes
Lotus Notes
1.1%
1.1%
26
26
Sccm
Sccm
1%
1%
27
27
Trouble Tickets
Trouble Tickets
0.9%
0.9%
28
28
Tcp/Ip
Tcp/Ip
0.9%
0.9%
29
29
Software Applications
Software Applications
0.9%
0.9%
30
30
Internet
Internet
0.9%
0.9%
31
31
Voip
Voip
0.8%
0.8%
32
32
Suite
Suite
0.8%
0.8%
33
33
Computer System
Computer System
0.7%
0.7%
34
34
Novell
Novell
0.6%
0.6%
35
35
Vmware
Vmware
0.5%
0.5%
36
36
Android
Android
0.5%
0.5%
37
37
DNS
DNS
0.5%
0.5%
38
38
Microsoft Windows
Microsoft Windows
0.5%
0.5%
39
39
SLA
SLA
0.4%
0.4%
40
40
Altiris
Altiris
0.4%
0.4%
41
41
Password Resets
Password Resets
0.4%
0.4%
42
42
SMS
SMS
0.4%
0.4%
43
43
Level Support
Level Support
0.4%
0.4%
44
44
Peripheral Equipment
Peripheral Equipment
0.4%
0.4%
45
45
Lenovo
Lenovo
0.4%
0.4%
46
46
Phone System
Phone System
0.4%
0.4%
47
47
Software Upgrades
Software Upgrades
0.4%
0.4%
48
48
Linux
Linux
0.4%
0.4%
49
49
Problem Resolution
Problem Resolution
0.4%
0.4%
50
50
Application Support
Application Support
0.4%
0.4%

33,829 Desktop Support Specialist Jobs

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