Research Summary. Below we've compiled a list of the most important skills for a desktop support specialist. We ranked the top skills based on the percentage of desktop support specialist resumes they appeared on. For example, 10.0% of desktop support specialist resumes contained customer service as a skill. Let's find out what skills a desktop support specialist actually needs in order to be successful in the workplace.

  • The most common hard skill for a desktop support specialist is customer service. 10.0% desktop support specialists have this skill on their resume.
  • The second most common hard skill for a desktop support specialist is desktop support appearing on 8.4% of resumes. The third most common is troubleshoot on 7.5% of resumes.
  • Three common soft skills for a desktop support specialist are customer-service skills, listening skills and problem-solving skills.

Below we've compiled a list of the most important skills for a desktop support specialist. We ranked the top skills based on the percentage of desktop support specialist resumes they appeared on. For example, 10.0% of desktop support specialist resumes contained customer service as a skill. Let's find out what skills a desktop support specialist actually needs in order to be successful in the workplace.

15 Essential Desktop Support Specialist Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on desktop support specialist resumes:
  • Provided excellent communication and customer service skills to end-users and colleagues over ServiceNow, e-mails, phones and face-to-face encounters.
  • Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.
  • Provide excellent customer service skills and demonstrate excellent interpersonal skills; ability to balance independent and team work.
  • Provided users exceptional customer service and educated users on how to maintain their laptops for optimal future performance.
  • Ticket creation and escalation, Remote support, Active Directory-Unlock/password reset Remedy/Promise Ticketing system, Customer service.

2. Desktop Support

Here's how desktop support is used on desktop support specialist resumes:
  • Level 2 Distributed Desktop Support Lead responsible for infrastructure maintenance and installation services within Microsoft Windows XP environment.
  • Provided primary line-of-business application and desktop support for University's Occupational Health Clinic and affiliated counseling center.
  • Provided first and second-level PC/Workstation/Peripheral desktop support for approximately 600 end-users with a sense of urgency.
  • Designed and updated various technical support documentation providing guidelines to the entire Desktop Support staff.
  • Experienced in analyzing and assisting in the preparation of desktop support service modifications.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how troubleshoot is used on desktop support specialist resumes:
  • Applied knowledge of state-of-the-art software, hardware, network infrastructure, and information technology to troubleshoot user/system problems.
  • Escalate tickets to appropriate department for resolution Troubleshoot software and hardware failures.
  • Support Troubleshoot complex problems and determine remedial actions required to resolve problems.
  • Utilize remote connectivity software to troubleshoot and resolve customer problems.
  • Provide remote support; troubleshoot hardware failures and system incompatibilities.

And if you’re looking for a job, here are the five top employers hiring now:

  1. IBM Jobs (56)
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  3. BNY Mellon Jobs (19)
  4. Lockheed Martin Jobs (14)
  5. Fidelity Investments Jobs (12)

4. PC

Here's how pc is used on desktop support specialist resumes:
  • Standardized PC imaging according to departmental specifications, which resulted in streamlined deployment and support processes.
  • Provided professional end-user support on issues with PC applications and telephony.
  • Assessed PC user needs, recommended corporately supported applications.
  • Resolve customer hardware/software PC problem tickets.
  • Provided first and second level support (Hardware and software) to 100+ business customers in a Mac and PC environment.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support is used on desktop support specialist resumes:
  • Provided technical support to multiple hospital and clinic facilities, troubleshooting and repairing hardware/software issues on desktops and laptops computers.
  • Provided second level technical support via telephone and email to a national physician network for our pharmaceutical promotion research organization.
  • Administered high-volume technical support, performing advanced troubleshooting, ticket resolution, and installation for computer-related components and software.
  • Implemented time and money saving solutions while delivering comprehensive technical support to employees of a small pharmaceutical company.
  • Provide technical support that involves installation of hardware/systems software, network and communication systems monitoring and updates.


Here's how sccm is used on desktop support specialist resumes:
  • Manage scheduled software/Security patch upgrades via SCCM.
  • Assisted with the automation of applications used in our corporation to be less interactive during the installation process through SCCM.
  • Upgrade and deploy new and re-image computers from XP to Windows 7 using SCCM software and applications for distribution.
  • Contributed to the installation, and use of SCCM 2012 for use in patch management, and asset inventory.
  • Contracted on a short-term special project to migrate users from Windows XP to using USMT tools and SCCM.

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7. Remote Desktop

Here's how remote desktop is used on desktop support specialist resumes:
  • Utilized Remote Desktop/NetMeeting to support customers.
  • Utilized remote tools such as GoToAssist, GoToMeeting, and Microsoft Remote Desktop to trouble shoot issues at remote locations.
  • Confer with remote desktop services to access and implements software updates, drivers, and patches to resolve system issues.
  • Assist District Campus Computer Technicians and School Administrators with issues that arise via Remote Desktop session and VPN software.
  • Perform remote standard troubleshooting and installations of software and software upgrades using VPN, LogmeIn, and Remote Desktop.

8. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how mac is used on desktop support specialist resumes:
  • Provide hardware support to end users (laptop, desktop, Mac, related accessories, printers MFD, etc.)
  • Install and repair OS and applications on desktops, laptops (Windows & Mac), and mobile computing devices.
  • Experience configuring with and troubleshooting Windows (2000, XP, 7,8, 10) and Mac operating systems.
  • Provided hands-on PC & Mac support for graphic & administration (hardware, software, network, printers).
  • Participated in the implementation of Full Disk Encryption on Mac and/or Windows-based end user desktop computers throughout the institution.

9. Network Printers

Here's how network printers is used on desktop support specialist resumes:
  • Repair local and network printers with hardware/software configuration issues.
  • Installed and configured desktop hardware/software and network printers.
  • Performed network printer installation and configuration.
  • Supported desktop and network printer environment.
  • Maintained and setup local area network printers

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how os is used on desktop support specialist resumes:
  • Loaded and configured desktop OS for standalone operation and basic network connectivity.
  • Installed/updated desktop software applications and OS security patches.
  • Customized configured user specific departmental OS requirements.
  • Supported Executive CEO and VP personnel on multiple platforms including Microsoft OS and Office Suites as well as proprietary software support.
  • Provide support for desktop Windows OS, mobile OS, basic network infrastructure, computer and printer diagnostic and repair skills.

11. Laptop Computers

Here's how laptop computers is used on desktop support specialist resumes:
  • Assisted clients with the installation, configuration and ongoing support of desktop/laptop computers, applications and related technology.
  • Configure desktop and laptop computers using imaging solutions.
  • Perform trouble-shooting, new installs, upgrades for hardware and software on desktop and laptop computers, providing documentation when needed.
  • Promoted by the world's leading provider of products and services for helping businesses communicate to maintain desktop and laptop computers.
  • Perform installation, configuration of desktop and laptop computers as well as software upgrades within established standards and guidelines.

12. Computer System

Here's how computer system is used on desktop support specialist resumes:
  • Performed general maintenance tasks, troubleshooting and repairs of computer system and peripheral equipment located throughout plant locations.
  • Provide software updates and modifications over the network to maintain efficient operation of computer systems.
  • Coordinate implementation of computer system plan with Agency personnel and outside vendors.
  • Provided all necessary telephone support required to run automated computer systems.
  • Customized computer systems build configuration installation and repair and service.

13. User Support

Here's how user support is used on desktop support specialist resumes:
  • Utilized Remedy Ticketing for trouble ticket prioritization and tracking regarding personal computer user support.
  • Provide third level user support to troubleshoot/resolve end user software/hardware issues.
  • Resolved operational issues and provided end-user support.
  • Provided end user support via phone, email, and on-site to clients for hardware and software using a ticketing system.
  • Maintain the LAN Network operations including hardware setup and software installation/configuration, documentation, maintenance, and end user support.

14. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how vpn is used on desktop support specialist resumes:
  • Assisted remote users with all aspects of connectivity including home network troubleshooting and VPN connectivity.
  • Configured and ensured Wireless and VPN connectivity for Laptop customers.
  • Distributed deployment design with VPN integration and site-to-site tunnels.
  • Managed Alcatel-Lucent proprietary VPN software install and configure.
  • Conducted client setup and configuration of virtual private networks (VPN) and Application Control and Management System (ACMS).

15. Workstations

Here's how workstations is used on desktop support specialist resumes:
  • Performed installations of workstations with corporate approved software and hardware tests to determine device functionality and consistency.
  • Maintained Windows servers, network peripherals and workstations including workstation service contracts and hardware/software inventory.
  • Performed preventive maintenance, disaster recovery and security compliance monitoring on workstations and Active Directory.
  • Maintained workstations and laptops operating systems and applications to the latest security patch level.
  • Administered Windows based workstations that require mandatory security patches and software updates.
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The eight most common skills based on Desktop Support Specialist resumes in 2023.

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List Of Skills To Add To Your Desktop Support Specialist Resume

According to recent trends, the most relevant desktop support specialist Resume Keywords for your resume are:

  • Customer Service
  • Desktop Support
  • Troubleshoot
  • PC
  • Technical Support
  • SCCM
  • Remote Desktop
  • Mac
  • Network Printers
  • OS
  • Laptop Computers
  • Computer System
  • User Support
  • VPN
  • Workstations
  • Remedy
  • Software Applications
  • Software Issues
  • Lan
  • Technical Problems
  • Tcp Ip
  • User Accounts
  • Strong Customer Service
  • Android
  • Windows XP
  • TCP/IP
  • Software Support
  • Technical Assistance
  • Microsoft Windows
  • Citrix
  • DHCP
  • Switches
  • Software Problems
  • VoIP
  • Video Conferencing
  • Linux
  • Help-Desk Support
  • SLA
  • Encryption
  • Problem Resolution
  • Application Support
  • Windows Server
  • DNS
  • Technical Issues
  • Computer Equipment
  • Software Installation
  • Trouble Tickets
  • Remote Support
  • PowerPoint

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Online Courses For Desktop Support Specialists

One of the best ways to acquire the skills needed to be a desktop support specialist is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since desktop support specialists benefit from having skills like customer service, desktop support, and troubleshoot, we found courses that will help you improve these skills.

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