Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Job outlook for desktop support specialists in the United States
Desktop support specialist job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected desktop support specialist job growth rate is 10% from 2018-2028.
About 83,100 new jobs for desktop support specialists are projected over the next decade.
Desktop support specialist salaries have increased 9% for desktop support specialists in the last 5 years.
There are over 377,043 desktop support specialists currently employed in the United States.
There are 102,191 active desktop support specialist job openings in the US.
The average desktop support specialist salary is $44,962.
Are desktop support specialist jobs in demand?
Desktop support specialist job and salary trends over time
Desktop support specialist jobs over time
Desktop support specialist job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 377,043 | 0.11% |
| 2020 | 458,586 | 0.14% |
| 2019 | 368,046 | 0.11% |
| 2018 | 255,326 | 0.08% |
| 2017 | 246,743 | 0.07% |
Average desktop support specialist salary over time
Desktop support specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $44,962 | $21.62 | +3.4% |
| 2025 | $43,480 | $20.90 | +2.3% |
| 2024 | $42,496 | $20.43 | +1.5% |
| 2023 | $41,854 | $20.12 | +1.7% |
| 2022 | $41,171 | $19.79 | +1.6% |
Desktop support specialist jobs by state
Most common states for desktop support specialists
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 492 | 71% |
| 2 | Vermont | 623,657 | 198 | 32% |
| 3 | Alaska | 739,795 | 208 | 28% |
| 4 | New Hampshire | 1,342,795 | 364 | 27% |
| 5 | Nebraska | 1,920,076 | 498 | 26% |
| 6 | South Dakota | 869,666 | 218 | 25% |
| 7 | North Dakota | 755,393 | 165 | 22% |
| 8 | Wyoming | 579,315 | 129 | 22% |
| 9 | Virginia | 8,470,020 | 1,700 | 20% |
| 10 | Delaware | 961,939 | 194 | 20% |
| 11 | Washington | 7,405,743 | 1,403 | 19% |
| 12 | Maryland | 6,052,177 | 1,127 | 19% |
| 13 | Utah | 3,101,833 | 602 | 19% |
| 14 | Hawaii | 1,427,538 | 256 | 18% |
| 15 | Massachusetts | 6,859,819 | 1,174 | 17% |
| 16 | Missouri | 6,113,532 | 1,027 | 17% |
| 17 | Colorado | 5,607,154 | 930 | 17% |
| 18 | Arkansas | 3,004,279 | 518 | 17% |
| 19 | New Mexico | 2,088,070 | 355 | 17% |
| 20 | Maine | 1,335,907 | 223 | 17% |
Most common cities for desktop support specialists
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Dover | 2 | 5% | $43,408 |
| 2 | Danvers | 1 | 4% | $56,139 |
| 3 | Addison | 1 | 3% | $41,666 |
| 4 | Amherst | 1 | 3% | $57,020 |
| 5 | Ann Arbor | 2 | 2% | $47,196 |
| 6 | Cambridge | 2 | 2% | $56,638 |
| 7 | Biloxi | 1 | 2% | $37,431 |
| 8 | Broomfield | 1 | 2% | $43,872 |
| 9 | East Providence | 1 | 2% | $48,856 |
| 10 | Olathe | 2 | 1% | $37,511 |
| 11 | Atlanta | 2 | 0% | $45,069 |
| 12 | Minneapolis | 2 | 0% | $39,242 |
| 13 | Philadelphia | 2 | 0% | $47,421 |
| 14 | Phoenix | 2 | 0% | $48,660 |
| 15 | Albuquerque | 1 | 0% | $37,316 |
| 16 | Austin | 1 | 0% | $43,672 |
| 17 | Chicago | 1 | 0% | $41,806 |
| 18 | Denver | 1 | 0% | $43,915 |
Desktop Support Specialist job outlook: Expert opinions
Our panel of desktop support specialist experts
Governors State University
Palm Beach State College
University of New Haven
Western Illinois University
Texas A&M University San Antonio
Arizona State University
American University
SUNY Oswego
University of Wisconsin - Milwaukee
Rowan University
University of Alabama at Huntsville
California Northstate University
Lawrence Technological University
Carolina University
University of Nebraska at Omaha
Grand Valley State University
Tiffin University
California State University - Long Beach
Purdue University
Grantham University
What general advice would you give to a Desktop Support Specialist?
Rich Manprisio MPM, PMP: Soft skills are necessary always but in regard to technical skills I see AI having a more prevalent role in IT. Graduates will need to look for ways both to leverage AI to help deal with cybersecurity related issues in addition on how AI can aid in complete infrastructure tasks
What Desktop Support Specialist skills would you recommend for someone trying to advance their career?
Rich Manprisio MPM, PMP: Make sure you stay on top of the latest developments with technology. With the fluidity of technology, students today need to have the solid groundwork of a degree in IT but also understand things are continually changing and this need to always be continuing their learning and professional development.
What will help Desktop Support Specialists increase their earning potential?
Rich Manprisio MPM, PMP: Certifications help set you apart from other graduates. When just starting out focus on vendor neutral certifications that can show potential employers that you are willing to get the necessary additional certifications that are prevalent in the IT field.
Dwight Elliot
Professor: Information Management, Cybersecurity & LawPalm Beach State College
Homeland Security
What general advice would you give to a Desktop Support Specialist?
Dwight Elliot: In addition to the following 10 best practices from the article below, I would like to share the
following approach to career and job success that leads to maximization of salary during a
career:
a) Employers' Vision and Mission: Focus on understanding the vision and mission of the
organization you work for and what is important to them. If the idea, concept, or project
is important to them then it is important to you. Understand the history and background
of the company, the current project, financial and financial growth goals of the company,
who their competitors are, and what competitive edge the company have or some that you
can suggest. Do not just concentrate on what you want from the job (such as a good
salary, everyone says this). Make sure you are providing the employer with value, what
they want and need from you and in return you are laying the foundation and a strong
case for what you want and need from the job. This is an essential component of making
yourself valuable and marketable for salary increases and promotions based on your
performance and your measurable growth contribution to the organization.
b) Environmental Awareness and Communication with Stakeholders: Be sure you take
the time to learn the different internal and external stakeholders within the organization.
Understanding and respecting organizational structures as well as hierarchies and
following processes and communication protocols matter in an organization. You must
know who to speak to about what, when , where and how. Know your job well and how it
is related to the job of other people on your team. Understand and respect the role of all
individuals within the organization, especially those who are above you. If you do not yet
know their role within the organization begin to ask questions nicely of someone who
does know the players well and the history behind certain key positions. Get to learn the
written and unwritten rules. Saying the wrong thing to the wrong person could cost you a
job or be detrimental to your career in the long term. In the alternative, making a good
impression by communicating properly with the right person could open doors for you
now and in the future. This is an essential component of making yourself valuable and
marketable for salary increases and promotions based on your performance and your
measurable growth contribution to the organization.
c) Employer's View: Are You An Asset or Liability? Try your best to understand the
employer's point of view versus your own. Engage in micro level vs. macro level
comparative analysis as best you can. This means you make a concerted effort to think
about what is important to your employers or clients and how you can be instrumental in
meeting their needs at the highest level of performance, then think of how you can benefit
based on your valuable contribution. Ask yourself each day whether you are an asset to
the company or liability?, and be truly honest with yourself. What unique value do you
bring to the team, such as advanced data analytics skills, advanced accounting skills,
advanced technological skills, etc. Is there anything that you are doing that detracts from
this value that can make this valuable asset that you bring non-useful or non-impactful?
This is an essential component of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization.
d) Be Present Physically, Mentally and with Positive Energy: Please be sure that you are
showing up to work ahead of time or at least on time.
a. Physically Present: Many individuals lose job opportunities just based on their
inability to be present and accountable for work on time. High level employees
actually show up to work 30 minutes to an hour early on a consistent basis.
b. Mentally Present: While you are at work you need to be fully engaged in work
related activity. This means that you do not spend an inordinate amount of time on
your cellphone looking at non work related messages, such as social media and
non-work related text. This is not fair to the employer and you will not allow you
to maximize your contribution to the organization or put in the work necessary to
make yourself a valuable asset to the company. What you do with your time is
what you become.
c. Energy, Communication and Positive Presence: Be sure that your energy level
is monitored and you positive in your communications, since this ultimately
affects profits and losses if a customer does not return to do business with you or
an employer because of how they were treated. Your outlook and energy affect
your overall job performance, business and career growth and ultimately your
profits. All your roles within an organization require good communication and
customer service skills. Be sure that your energy level is uplifting, positive and
creates an atmosphere where customers and colleagues feel welcome to do
business with you. This is a "little" thing that can make a big difference.
e) E) Respectful: Ensure that you are respecting others in the same way and even more than
you want them to respect you. Give as much or more than you receive, and your career
will be even more fulfilling. Ultimately a person's attitude determines their altitude in
life.
These are essential components of making yourself valuable and marketable for salary
increases and promotions based on your performance and your measurable growth
contribution to the organization..
f) Documentation of Biography, Website, Linkedin Portfolio and GitHub: Please be
sure that your are consistently updating you BIO, resume, LinkedIn, website or any other
form of professional documentation that ensures your accomplishments, achievements
and status is current and up to date. As you engage in professional development trainings,
gain certifications or additional degrees, and add additional experiences be sure to update
your profile so that you are maximizing your value.
Implementing these best practices consistently will help position you for salary increases and
promotions based on your performance and measurable growth contribution to the organization.
What Desktop Support Specialist skills would you recommend for someone trying to advance their career?
Dwight Elliot: Core Skills Areas: data security, networking, software development, cybersecurity, systems
engineering, AI, data analytics, financial and risk analysis, security intelligence, GDPR
Certifications (some important ones):
1) CompTIA A+, Network+, Security+
2) Microsoft Certified: Security, Compliance, and Identity Fundamentals
3) Certified Information Systems Security Professional (CISSP)
4) Certified Information Security Manager (CISM)
5) Certified Information Systems Auditor (CISA)
6) Cisco Certified Internetwork Expert (CCIE)
7) Cisco Certified Network Associate (CCNA)
Soft Skills: honesty, integrity and trust, compliance, communication (in-person and live) then
virtual, patience, accountability and dependability, transparency, trainable and coachable,
teamwork, discipline, commitment, dedication, humility, time management, project management
What will help Desktop Support Specialists increase their earning potential?
Dwight Elliot: Combination of Theoretical and Practical Knowledge: Ensure that you have a strong
combination of theoretical knowledge and practical hands-on skill sets. You must be able
to articulate your knowledge and experience well in an interview and demonstrate what
you are able to do. Be prepared to show examples of precious work that you have
produced or created.
b) Job Research: Always engage in continuous job search Online and in-person. Read
carefully the job description and determine how your background, knowledge and
experience fits best with the job you are reviewing. Customize your resume to that job if
you feel you have the appropriate matching skill sets. If you do not have all the skills sets
at the time, be willing to set mini-goals to gain those skills and update your resume when
you do add additional skills, then reapply to the appropriate jobs available.
c) Online Job Database: Gradually build your profile on various IT and Cybersecurity jobs
such as: www.dice.com, www.monster.com, and www.cyberseek.org and also at the
organizational and company website. Once you setup an Online profile it will make it
easier to reapply in the future for other jobs that are related to your background.
d) Keywords: Make sure you list certain keywords on your resume that matches the jobs, if
you have those skills, so when a HR representative reviews resumes you have the
appropriate terms on your resume that match the job and the algorithms can identify your
skill set. Only do this if you have the actual knowledge and skill can explain yourself in
an interview. Do not do this if you do not have the actual knowledge and skill, since
being asked a question in an interview that you are unqualified to answer is not a good
look for your career and could be detrimental.
e) Continuous Learning: Be willing to engage in continuous learning, studying beyond
your degree accomplishments, since learning never stops and technology continues to
change. Maybe also pursue certifications.
f) Professional Online Business Portfolio and Brand: Continue to build a strong Online
IT, Networking and Cybersecurity Portfolio, through websites such as Linked in for
example, and also your own secure website that shows demonstrations of the creative
work that you have done in the past for clients and other jobs.
g) IT , Networking and Cybersecurity Events, Seminars and Conferences: Be willing to
always continue to attend events, seminars and conferences (in person and virtual) and
actually meet industry professionals. Do a search these events Online at all times.
Adrian Rusu
Professor, Alice E. and Michael J. Fisher Teaching Chair in Computer ScienceUniversity of New Haven
Computer Science
What general advice would you give to a Desktop Support Specialist?
Adrian Rusu: By getting involved in internships, co-ops, or other potential real-world experiences in their field of interest, so they can obtain real-world experience beyond classroom during their studies. Generally, employers value graduates who already have relevant real-world experience and who therefore can easier adapt to job requirements.
What Desktop Support Specialist skills would you recommend for someone trying to advance their career?
Adrian Rusu: Soft skills will be important as graduates will have the opportunity to interact with a variety of professionals and customers. Relating to and understanding customers' point of view is critical to their ability to deliver technical solutions that meet customers' needs.
In addition to soft skills, technical skills in high demand and emerging areas of interest will be important. Whether graduates have interest in developing information technology infrastructure, providing information security services, or getting involved in business analysis, they would need to deepen their technical skills in those areas.
What will help Desktop Support Specialists increase their earning potential?
Adrian Rusu: Since an Information Systems degree covers a variety of different types of jobs, a graduate beginning their career has a variety of opportunities. My advice is to follow their interests and pursue jobs in their area of interest.
Hoyet Hemphill Ph.D.
IDT Program Coordinator and Graduate Advisor, Instructional Design and TechnologyWestern Illinois University
School of Engineering and Technology
What skills stand out on Desktop Support Specialist resumes?
Hoyet Hemphill Ph.D.: The next K12 job mostly advertised is Technology specialist, and the majority of the skills include knowledge of data visualization tools like google data studio, strong spreadsheet skills. (Google Sheets is preferred.), ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy, excellent communication and analytical skills, knowledge of data analytics, ability to troubleshoot data questions, excellent organizational skills including attention to detail and multi-tasking skills, excellent client-facing and internal communication skills. Duties most seen include interpreting, summarizing, and communicating data analyses to clients, ability to create forms and strategies to help schools efficiently and effectively collect data, download, review, and interpret school-related data from assessment providers, school spreadsheets, and other systems.
The skills required majorly for the curriculum designer position include understanding by design principles for curriculum design, excellent interpersonal and communication skills, excellent writing skills, ability to create effective and fair assessment methods. The duties include collaborating effectively and extensively with internal and external partners, including content and specialty teams to ensure the curriculum is developed in accordance with all articulated quality standards, overseeing the review/feedback process for all subject curriculum, including coordination of teacher review teams, consensus building, conflict resolution, planning, and decision-making, etc.
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What skills stand out on Desktop Support Specialist resumes?
Robert Vinaja Ph.D.: The skills that stand out will depend on the job position you apply for. I do not think there is a set of universal skills that will stand out for any job. Instead, your resume skills must match the expected requirements for a specific job.
What soft skills should all Desktop Support Specialists possess?
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
What hard/technical skills are most important for Desktop Support Specialists?
Robert Vinaja Ph.D.: -Programming.
-Understand algorithms and data structures.
What skills will help Desktop Support Specialists earn the most?
Robert Vinaja Ph.D.: My personal view is that instead of following the skills that command higher salaries, one should focus on a field that you like and feel at ease with. Instead of following the money, one should follow your heart, and money will eventually follow.
Robert Rucker
LecturerArizona State University
School of Computing, Informatics, and Decision Systems Engineering
What skills stand out on Desktop Support Specialist resumes?
Robert Rucker: Being articulate/communicative is a real positive - being able to write up a coherent report is a big plus.
Anthony Baron
Teaching Assistant, Associate Software EngineerAmerican University
What skills stand out on Desktop Support Specialist resumes?
Anthony Baron: For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.
What soft skills should all Desktop Support Specialists possess?
Anthony Baron: The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.
What hard/technical skills are most important for Desktop Support Specialists?
Anthony Baron: The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.
What skills will help Desktop Support Specialists earn the most?
Anthony Baron: By earning, do you mean financially, career-wise, or most growth? Career-wise, it really depends on what the final goal is. For web developers, learning the programming languages and frameworks for web development would be the way to go. In general, any experience with programming and knowing a little about a lot will be helpful. Having top-level theory knowledge (some but not in-depth) is also very helpful. It will help you better understand what is happening under the hood and determine which methods are more efficient than others. Financially, it really depends on what skills are most in-demand today. Also, getting a Masters opens doors to more job opportunities, and in some companies, allows for a pay increase. However, this is not the case everywhere.
What type of skills will young Desktop Support Specialists need?
Mario Bkassiny Ph.D.: In addition to their academic skills, young graduates should be able to effectively communicate across multiple platforms and be able to adapt to changing work environments. Given the various means of communications and collaborations that are available nowadays, young graduates should be able to clearly express their ideas either in a video conference or through the traditional email communications. Effective communication will be essential to succeed as a member of any engineering team.
How do you envision technology impacting Desktop Support Specialists in the next 5 years?
Mario Bkassiny Ph.D.: There has been recently a great focus on certain engineering technologies that enable smart systems with fast communications abilities. This has led to a revolution in several technologies such as robotics, artificial intelligence, wireless communications and cloud computing. Innovation in these fields will be essential in the upcoming years in order to keep up with the social and economic needs of modern life. The benefits of these innovations will have a long-lasting effect on our society.
What general advice would you give to a Desktop Support Specialist?
Mario Bkassiny Ph.D.: Young graduates should continuously seek every learning opportunity to enhance their professional skills. With the fast growth of engineering technology, it is important for engineers to remain up to date with the most recent innovations in their fields. The learning process does not stop at graduation, but instead, it extends beyond college to the workplace where engineers can gain expert knowledge in their fields.
What certifications/licenses/courses can have the biggest impact for Desktop Support Specialists?
Derek Nazareth Ph.D.: General certifications are likely to be of little value in enhancing employability. Niche certifications, on the other hand, can be quite valuable, though they need to be well established and recognized. The TS-410 for example is will get you ahead if you are looking to work with SAP (a form of ERP software). There are a number of certifications popping up in the business analytics area, though none are well established, and it is unclear what impact they will have. One area that will experience sustained demand which has recognized certifications is information security. The (ISC)2 certifications are likely more valuable than others, but they are more advanced. CompTIA Security+ would represent an entry-level certification. In terms of coursework, business analytics is very much in demand, and provides the opportunity to work in a variety of industries.
Will there be an enduring impact of the coronavirus pandemic on Desktop Support Specialists?
Patricia Coughlan: Human communication has experienced a paradigm shift due to the COVID 19 pandemic. Overly reliant "face to face" communication has shifted to embrace, even reluctantly, tech mediated communication. Yes, before the pandemic some of society was comfortable with emails and mobile phone use, while youthful society was more active on smartphones and social media, but now most everyone is experimenting and getting better at virtual communication. When the Oxford English Dictionary announced that it was not choosing one "Word of the Year" in 2020 but instead listed a series of words that reflect major societal change, it was not surprising to find many words related to workplace communication.
Words including unmute, remote, remotely, were up from previous years' usage by 300% or more (Collins, 2020). Plus, new words were coined and quickly became common place; Have you Zoomed? Were you Zoombombed? Clearly the popularity of workplace communication in our everyday speech shows that attitudes towards tech mediated communication has changed. The hesitance of both employers and jobseekers towards tech-mediated communication is no more. The barriers to using online professional resources or hosting/attending virtual events has diminished and is altering our notion of workspace and carbon footprints. Employers and jobseekers are seeing the potential benefits for maintaining brand relevance, posting timely information, and career networking. A new willingness to use tech is improving site navigation and personal online savviness. Competition in the workplace is now driven by deliberate acts of communication. Jobseekers are more conscious in the information they post.
Employers vet their job postings for accuracy and expectations to entice the most competitive of candidates. The ability at all hours of the day to seek jobs and hire employees from diverse global locations and times zones creates a cosmopolitan workforce. At the minimum, a best of all worlds approach that integrates tech-mediated platforms with "in person" components may exist after COVID-19 distancing restrictions are lifted. Future job opportunities will be better served through tech mediated communication platforms.
Collins, Barry. (2020). Zoom zings into the oxford dictionary words of the year. Forbes. Retrieved February 17, 2021, from forbes.com/sites/barrycollins/2020/11/23/zoom-zings-into-the-oxford-dictionary-words-of-the-year/?sh=5e8b0d78a465
Dr. Ravi Patnayakuni
Associate chairUniversity of Alabama at Huntsville
Information Systems Department
What's a good job out of college for Desktop Support Specialists?
Dr. Ravi Patnayakuni: That is a very individual choice. However, areas that will be seeing growth are areas that are ripe for disruption. Energy is one of them, where we will see growth in renewables. Similarly, delivery of health and healthcare as we watch Amazon and Wal Mart take initial steps into the industry. The pandemic has demonstrated the feasibility of telemedicine and this is one of the trends we will see accelerating. Information Technology continues to be the engine that is accelerating many of these changes. With Information Technology comes data which is the new oil and harnessing that will continue to see growth in the form of Analytics, Data Science and Cloud Computing.
Will there be an enduring impact of the coronavirus pandemic on Desktop Support Specialists?
Oriehi Destiny Anyaiwe: There is a high possibility that the impact of the coronavirus pandemic will endure but one cannot easily put a time frame to it. This impact will be felt by everyone, not just graduates or computer science graduates in particular. Jobs have been lost, companies are finding it hard to turn a profit and some are needing to close, whereas some others like the tech companies are prospering and doing well. Due to the coronavirus pandemic, the scope and teaching of computer science courses including students' senior projects and research have been coined to groom students to meet unprecedented standards. Thus, I can confidently say that computer science graduates stand at an advantageous position in the post pandemic marketplace; however, there will still be hills to climb so long as the synergy that hitherto existed between the crop of companies suffer.
What's a day at work look like for a Desktop Support Specialist?
Oriehi Destiny Anyaiwe: What's a day at work going to look like for a recent graduate?
This pandemic has highly promoted keeping to one's space. A typical day at work be it work-from-home (online), traditional in-person or hybrid will naturally divide the work force into two groups; employees who perform best as lone players vs the socialists/collaborationist. Today, most companies keep as many employees as they can online. Workers are beginning to reorganize their lives around this type of schedule, and they are growing their comfort with this new norm. I think that there are sundry reasons why expectations from employers and employees will have to be adjusted in this regard post pandemic era.
What technical skills for a Desktop Support Specialist stand out to employers?
Oriehi Destiny Anyaiwe: Attitude. Anyone can memorize a programming language and have a perfect syntax, but if you cannot find your way out of a paper bag you do the company no good. In today's marketplace, problems/business are tackled with a collaborative view. Employers will like to hire employees that have the skill set and potential to explain problems/solutions to non experts as well as working amicably with them.
Thomas Jones
Distinguished Professor of BusinessCarolina University
Patterson School of Business
Will there be an enduring impact of the coronavirus pandemic on Desktop Support Specialists?
Thomas Jones: The enduring impact for employment opportunities created by the COVID crisis may be felt across many academic disciplines, particularly at the undergraduate level. Students with undergraduate and graduate STEM degrees will not face challenges, it appears. In fact, there seems to be increasing demand across the board for STEM graduates at starting salaries similar to recent past years. The demand for business, business related economics, computer technology and information systems, and accounting graduates at both the graduate and undergraduate levels remains strong, particularly at the graduate level. Liberal arts, education, health and exercise science, and religion graduates (to identify a few) at both the undergraduate and graduate levels are facing a completely different reality, it appears. Because of declining job demand for these graduates, many will find job placement difficult and, in many cases will need to seek temporary employment in jobs not requiring college educations.
No one really knows what the long-term impact of working from home will be. And the timing for large numbers of students returning to large classrooms is also an unknown. Both of these events may have significant ramifications. For instance, if large numbers of employees do not return to the downtown office, the economic impact could be massive. Commercial real estate, transportation related industries, restaurants, office equipment manufacturing and sales, city tax bases, and a host of other issues will come into play. We are already seeing cities such as New York attempting to tax the earnings of employees at home in other states. If learning online becomes the norm for some portion of the K-12 experience or in higher education, there will be similar upheavals that will be devastating for some players in the academic world. How this plays out across time is anyone's guess. But for the current graduate without a STEM, computer, or business related degree, the market may remain tight for some time to come. Another, rarely addressed issue, is learning to communicate with other age groups. Coming from liberal arts and non-professional education is creating, for many, a significant inability to effectively communicate with other age groups. This has been a topic addressed by top executives and major consulting firms for several years. This is a factor, not related to COVID, that lessens job opportunities for many current college graduates.
This also points out the critical importance of mastering computer technology for all graduates. Working from home carries with it an implicit ability with computer technology. An understanding of windows, Power Pont, some kind of spread-sheet ability, and an understanding of Zoom or similar technologies (along with key-board skills right now), is the base requirement to work from home. Technology is moving in the direction of language translation so key-board skills may become a thing of the past but not for today's graduate. Lower skill level jobs are rarely doable from home and this creates another set of issues, not related to the challenges being faced by graduates from today's institutions of higher education.
Deepak Khazanchi Ph.D.
Associate Dean for Academic Affairs, Community Engagement & Internationalization Officer, Professor of Information Systems & Quantitative Analysis, Director, Executive Master’s of Science in Information Technology (EMIT) Program, Executive Director, Center for Management of IT (CMIT), Fulbright Grantee (Specialist 2014; Core 2020-21)University of Nebraska at Omaha
College of Information Science & Technology
What are the biggest trends we'll see in the Desktop Support Specialist job market given the pandemic?
Deepak Khazanchi Ph.D.: Employment in the computer and information technology field were expected to grow by 11 percent between 2019 and 2029, according to the United States Department of Labor's Bureau of Labor Statistics (BLS). I do not think this will be lower post-Covid; in fact the demand for talented IT workers will substantively higher.
High tech entry level jobs will continue to be in areas such as software development (Java, Javascript, Python, etc.); Agile Methodology; Automation Engineers; AI/ML Developers/Analysts; Cybersecurity; Data Analysts/Data Engineers; Natural Language Processing; DevOPS; Project Management; Cloud Technologists; Parallel Computing; Quantum Computing; Digitalization or Supply Chain and Business Process Automation; Medical/Bio/Health Informaticians with a computing focused understanding of life and medical sciences. The ones in bold are what I would consider hot skills for the future and these will absolutely grow.
I also think general understanding of these important emerging areas will become important for non-IT employees as well. I would argue that all jobs will be "tech" jobs to some extent as automation and industry 4.0/5.0 takes hold across sectors; all college graduates will need to have exposure, if not competence, in aspects of technology that affect all business functions.
What technical skills for a Desktop Support Specialist stand out to employers?
Deepak Khazanchi Ph.D.: Please refer to the prior response for purely technical skills; however, I believe that beyond "technical" skills, capabilities such as abstraction, computational thinking, problem solving, sensemaking, empathy, and multidisciplinarity of thinking will become important assets.
What's a good job out of college for Desktop Support Specialists?
Deepak Khazanchi Ph.D.: I think the "best" and "interesting" jobs in my view will be those that leverage emerging technical skills such as AI/ML, data analytics, cybersecurity and medical informatics, with the nontechnical capabilities mentioned above.
What technical skills for a Desktop Support Specialist stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What are the biggest trends we'll see in the Desktop Support Specialist job market given the pandemic?
Chirag Parikh Ph.D.: The biggest trend according to me right now would be digital transformation of workplace. Workplace activities that were happening in-person has now become virtual and technology literacy is going to play a vital role. Cross disciplinary expertise is also going to be very crucial.
Biggest trends in job market according to me would be in the area of robotics, automation, AI, software development, cyber-security and healthcare for sure. This pandemic has created a sense of health awareness among people and we are seeing lot of students opting for healthcare programs (undergraduate and graduate).
What's a good job out of college for Desktop Support Specialists?
Chirag Parikh Ph.D.: It is given that technical skills are required as you enter the job market. In the area of Computer Engineering, I feel that graduates should have a breadth of knowledge in most areas of computer engineering and a greater depth of knowledge in at least one area. Programming skills are of utmost importance, as you might not know every possible programming language or its syntax but the basic understanding of programming logic is necessary.
I personally value debugging skills as a must to have as having this makes you a well-rounded engineer no matter what area of engineering you belong to. Next in my list is technical writing and verbal communication skill. Most of the engineers are known to underperform in this skill. I value this skill, as employers would want their engineers to be able to create technical documents as well as present their design to other co-workers and sometimes to other stakeholders.
The last skill I feel that employers would like their employees to have would be to work in a multidisciplinary environment with co-workers from different branches of engineering and other backgrounds.
Will there be an enduring impact of the coronavirus pandemic on Desktop Support Specialists?
George Miller: Yes. I think this idea of working from home is here to stay. Prior to the coronavirus pandemic companies had a reluctance in allowing individuals to work from home. But companies were forced to have employees work from home during the pandemic and are seeing in the data that productivity has not suffered (Schrotenboer, 2020). Graduates will enter the workforce facing a different environment than any previous generation. Graduates with a degree in information systems (IS) should be geared more to working remotely because of their technology knowledge and their ability to learn quickly about new and different technology. An IS degree is often housed in a business school at a college (but students take a higher concentration of information system and technology classes). Many students do not end up working in their field of study (O'Shaughnessy, 2013). So IS graduates can easily slide into management roles not related to information systems and have the skill sets to remotely manage subordinates.
What type of skills will young Desktop Support Specialists need?
George Miller: Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What experience really stands out on Desktop Support Specialist resumes?
George Miller: For graduates any experience stands out on a resume and it does not need to be related to their field of study. I tell students to do whatever to get experience. This can be with community volunteer work, at their college through clubs and organization and with professional employment.
There are many organization and government paid internship and co-op opportunities for students within all fields. There is no reason why every student cannot find some sort of internship/co-op during a summer break. Many times, an internship/co-op turns into full time employment. Often high schools and colleges are doing major technology upgrades within the summer months (because they are shut down during this period) and would welcome a student as an IS major as an intern. But volunteer work at the local church or favorite charity can also provide valuable experience. As I opened with this answer any experience stands out on a resume. The experience shows that a graduate has drive and determination.
What general advice would you give to a Desktop Support Specialist?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What are the biggest trends we'll see in the Desktop Support Specialist job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What Desktop Support Specialist skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What are the biggest trends we'll see in the Desktop Support Specialist job market given the pandemic?
Jennifer Richardson Ph.D.: The need for problem-solving abilities and adeptness at technology use for communication and training opportunities. If we've learned anything from 2020 it is that we need to be able to pivot at a moment's notice.
Are there any particularly good places in the United States for Desktop Support Specialists to find work opportunities?
Jennifer Richardson Ph.D.: In our field, Learning Design or Instructional Design, there is no shortage of places, anywhere there are corporations and higher education institutions provides opportunities. Military and non-profits also provide opportunities for designers looking in those directions. When it comes to K-12 it is more the skills of technology coordinators and trainers that are sought out, a different balance than other instructional designers might encounter.
What skills stand out on Desktop Support Specialist resumes?
Jennifer Richardson Ph.D.: Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.
What experience really stands out on Desktop Support Specialist resumes?
Lisa Sietstra: The job seeker's experiences will stand out when they've described previous accomplishments and shown a potential employer the value they have added in the past. Students/recent graduates (or really any job seeker at all) need to include quantifiable data in their statements; clearly painting a picture of achieved results. Connect the dots for the recruiter or hiring manager and really show that you have the potential to join the team and immediately contribute in positive ways.
Add details about academic projects if you do not yet have work experience in your field. Include a section of highlights from your coursework that applies to what the company is asking for in the job description.