Remote Support Technician
Remote Job
Our customer's protection is our priority. That philosophy has led to exponential growth since we were founded in 2010. Corey Varden, Owner/CEO, started the company to help fill a need he saw to provide superior security options for businesses at a competitive price. Our core business consists of creating custom-designed security solutions for our customers. We install, maintain, monitor, and inspect a wide range of integrated building protection systems, including access control, video camera surveillance, fire alarms, and burglar alarms. We prioritize service after the sale because we want to ensure our security solutions exceed our customer's expectations, not just for today, but for years to come.
Job Overview: We are seeking a highly motivated and skilled Remote Support Technician to join our team. This position is responsible for troubleshooting, diagnosing, and resolving issues related to security and solar equipment. You will provide exceptional technical support to our clients, ensuring their systems function smoothly and efficiently. As a remote technician, you will communicate with clients via phone, email, and remote access tools to provide timely solutions.
Key Responsibilities:
Provide remote troubleshooting and support for a range of systems, including security alarms, CCTV cameras, access control systems, and solar power equipment.
Respond to client inquiries, either through phone, email, or chat, ensuring prompt and effective resolution of technical issues.
Perform diagnostic tests, identify hardware/software issues, and guide clients through step-by-step troubleshooting procedures.
Use remote desktop tools and diagnostic software to access client systems when necessary to resolve technical issues.
Collaborate with the technical support team to escalate complex issues and coordinate resolution efforts.
Provide guidance on system setup, configuration, and operation, ensuring users understand how to maximize system efficiency.
Monitor and maintain system health for client accounts, ensuring all components are functioning properly.
Document all support activities and client interactions in the support management system.
Stay up-to-date with new technologies, product features, and industry trends to ensure the highest level of support.
Assist in training clients on best practices for maintaining and optimizing their security systems and solar equipment.
Requirements:
Proven experience as a Support Technician, Help Desk Technician, or in a similar technical support role.
Strong knowledge of alarm systems, CCTV, access control technology, and solar equipment.
Proficiency with remote support tools and troubleshooting techniques.
Excellent problem-solving skills and ability to diagnose and resolve technical issues remotely.
Strong communication skills with the ability to explain complex technical concepts in a simple and clear manner.
Ability to work independently, manage time efficiently, and stay organized in a remote work environment.
Basic understanding of networking and connectivity issues.
Experience with solar power systems and related components is highly preferred.
Benefits:
Competitive salary based on experience.
Flexible working hours.
Health, dental, and vision benefits
Ongoing training and professional development opportunities.
Opportunities for career growth within a fast-growing company.
The pay range for this role is:
50,000 - 55,000 USD per year(CRV Office)
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Ignition Application Support
Remote Job
We are looking for an Ignition Support Analyst for a Pharmaceutical Company!
Job Details:
6-12-month contract, possible extension
Fully Remote
with benefits
Job Description:
The Ignition support Analyst will partner with system architects/SME's, automation engineers, business representatives, and other personas to help design, test, and support integrations and manufacturing applications built in the Ignition platform.
In this role, you will be responsible for:
Collaborating with team members to document user and functional requirements
Testing solutions in Ignition based on IT and OT policies/procedures
Supporting the Ignition platform, its interfaces, and hosted applications globally
Analyzing potential defects and recommending workarounds/fixes to reported incidents
Identifying potential opportunities to improve the Ignition platform and internal business processes per site
Tools and skills you will need in this role:
Experience using Ignition (including Core platform, Perspective, Web Development, and Enterprise Administration Modules)
Scripting knowledge using Python, JavaScript, and Microsoft SQL
Excellent problem solving, communication, and collaboration skills
Building and maintaining positive relationships
Time management and prioritization
Experience working with digital transformation/Industry 4.0 efforts is a plus
Ignition Gold or Core certification is a plus
Job Requirements:
Bachelor's Degree in Computer Science, Computer/Electrical Engineering, Information Systems, etc. or related
2-3 years of proven experience working with Ignition
Ability to work independently, as well as part of a team, on multiple projects
Strong analytical and problem-solving skills, with the ability to identify and resolve application-related issues.
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
Attention to detail and a strong commitment to delivering high-quality solutions.
Experience using Python, Java.
Hands-on experience with SQL and database technologies.
Technical Support Engineer
Remote Job
This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
About the Role
As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.
Responsibilities:
Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
Collaborate with cross-functional teams to resolve customer and partner technical challenges
Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
Develop solutions using Bash, Python, JavaScript, and PostgreSQL
Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement
Qualifications and Requirements:
Bachelor's degree in Computer Science, Engineering, or related field
Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
Effective communication and collaboration skills with team members, partners, and customers
Nice to have:
1-3 years of professional experience (technical support preferred)
Experience with Odoo or similar ERP systems
Background in SaaS or startup environments
Experience working with Unix/Linux platforms
A proactive learning mindset with a focus on continuous improvement
Additional language skills (Spanish, French, or Portuguese preferred)
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
User Experience Optimization Specialist
Remote Job
Do you throw around words like “statistical significance” with reckless abandon? Are you someone who has a knack for recommending design decisions based on tangible insights - someone who finds the needles in the haystacks? Do you like Slack hangouts, flexible hybrid/remote culture, and unlimited PTO? If so, you may be a perfect fit for Nebo's award-winning UXO team.
Being a UXO Specialist at Nebo
Nebo is a human-centered agency built on a culture of respect, professional growth and care for every employee. With numerous perks, including hybrid in-office/remote work options designed to fit your needs, unlimited PTO, and free attendance to local marketing events, join this fun-loving team that occasionally talks Slack Smack.
We're looking for the right person with a mind for phenomenal User Experience design, plus an interest in business strategy and analytical insight. You'll work as part of our collaborative UX team to make our clients' digital presence even more amazing and user-friendly. You will perform insightful UX Research, providing heuristic recommendations, and building and managing A/B and multivariate tests. Interested in putting your skills and talents to work? We'd love to have you.
UX Optimization Specialist Job Description
Assist in the development and execution of UXO strategies with the goal of increasing conversion rates and revenue for clients
Contribute to Nebo's optimization processes, tools and strategies to increase efficiencies and results
Effectively collaborate with other Nebo teams, including Intelligence (Research & Analytics), Content, Design and Engineering
Develop hypotheses, testing briefs and reports for A/B tests
Attend client calls/meetings when UXO work is being presented or discussed
Assist in the research and creation information architectures and sites that guide users down carefully crafted user flows
Requirements:
Bachelor's degree 2+ years experience (UX / CRO / Analyst or related field)
Loves to work with data, and has a basic understanding of statistics
Strong creative communication skills
Upbeat attitude, driven and motivated to work in a dynamic environment
Nice-to-Haves:
Experience with Optimizely, VWO and/or other testing platforms
Experience with Google Analytics, Adobe Analytics and other digital analytics solutions
Ability to pull insights from completed tests - even failed or inconclusive tests - for future usage
Experience with Figma is a plus
Experience in HTML, CSS, Javascript and/or JQuery is a plus
Experience with UX design is a plus
Nebo's Commitment to Diversity & InclusionAs a h
uman-centered agency, we believe in uplifting our community and advancing society through inclusive business practices. We're dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.
Software Technical Support Engineer
Remote Job
Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services
Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved
Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training
Identify and report both software bugs and customer suggestions
Additional Responsibilities
Build servers that customers have ordered and install required software
Cycle new cameras through the lab for testing
Install network switches and run cables
Visit customer sites and troubleshoot issues if remote access is not available
Limited travel may be required to support company events
Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided)
Requirements
Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution
Networking background
Experience with Linux OR Windows system administration
Ability to build and troubleshoot servers
Customer support experience with over the phone and face to face communication
Debugging, troubleshooting skills are required
Strong problem solving skills are essential
Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired
Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus
Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures
All associates will perform duties as requested by management
Education
Minimum of two-year degree in IT, CS, EE, or equivalent
Bonus Experience
Helpdesk experience
Cloud or hosted infrastructure experience
Ability to write scripts for automation
Experience with RESTful Web APIs
Benefits
Industry competitive salaries based on experience
Generous PTO and Work From Home Policy
Health, Vision, Dental, and Life insurance policies
Flexible Spending Account and Health Saving Account
401K with company match
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Are you tech-savvy, eager to learn, and ready to kickstart your IT career? Were looking for a Help Desk Technician to join our team in the Milwaukee, WI area! This role is hybrid/remote after training, offering a great balance of flexibility and hands-on experience.
What Youll Do:
Provide first-line IT support to end users, troubleshooting hardware, software, and network issues.
Respond to and resolve tickets efficiently using ServiceNow or other ticketing systems.
Manage user accounts, permissions, and access control through Active Directory.
Assist with system setups, password resets, and software installations.
Document technical issues, solutions, and processes for future reference.
Work collaboratively with IT teams to escalate and resolve complex problems.
What Were Looking For:
1+ year of IT support experience or relevant tech training/certification.
Familiarity with ServiceNow or Active Directory (preferred but not required).
Strong troubleshooting skills and a customer-first attitude.
Ability to work independently and in a team to resolve technical issues.
Strong communication skills to assist non-technical users.
Perks & Benefits:
Hybrid/Remote work after training!
Opportunity to grow within a supportive IT team.
Hands-on experience with industry-standard tools.
If you're ready to build your IT career in a dynamic, hybrid-friendly environment, apply today!
Tier 2 Technician
Remote Job
: IT Voice is a trusted leader in IT solutions, providing everything from network management to system administration and technical support. We pride ourselves on solving complex problems and delivering tailored solutions that help our clients thrive. Guided by core values-
focus on others, own it, work smart, and do the right thing
-we approach every task with integrity and efficiency. At IT Voice, we're committed to excellence, ensuring our clients receive top-tier support and satisfaction in all we do.
Job Description:
As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support. You'll be the go-to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Durango community.
Responsibilities:
Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively.
Perform general problem solving and assistance on diverse software applications and hardware systems for customers.
Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning.
Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference.
Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required.
Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation.
Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems.
Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work.
Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field.
Requirements:
Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting.
Must live in the Durango, CO greater area. (Including but not limited to Bayfield, Hesperus, and Farmington.)
Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise.
Experience using a ticketing system.
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges.
Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise.
Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance.
Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance.
Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues.
Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets.
This position requires onsite time at a health care facility and current Flu vaccinations.
Additional Information:
We value teamwork and collaboration and expect all team members to contribute to a positive work environment.
This position is full-time, and salary will be commensurate with experience.
Work schedule is Monday to Friday.
This role is based in Durango, CO.
We are also a Team - so if it would bother you to take out the trash one day, it's probably best you don't apply.
Goals:
The Aim for 32-40 hours weekly per team member to ensure optimal productivity.
Strive for 80%-100% monthly utilization per team member, maximizing efficiency and resource allocation.
Target a monthly CSAT score of 95.0 to ensure high levels of customer satisfaction.
Ensure tickets are closed within 3 days of creation, maintaining a swift response to client needs.
Job Type: Full-time
Salary: $50,000 - $65,000, depending upon experience
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Travel reimbursement
Vision insurance
Work from home opportunities
Schedule: Monday to Friday
Work Location: Durango, CO
Company Website: ***************
Technical Support Representative (Part Time Friday - Sunday)
Remote Job
Friday - Sunday: Onsite Friday, work from home Saturday + Sunday
Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.
2+ years of experience in a high volume, fast-paced inbound call environment
Experience with resolving technical issues virtually (hardware, software, networking, etc.)
Customer service skills with clear and concise communication
Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)
Plusses:
Fluent in Spanish is highly preferred
Experience working with POS systems or terminal devices
Experience in the financial or payment services industry
Compensation:
$20/HR - $22/HR
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Technical Support Engineer
Remote Job
Rate: $25.00/hr w2 (Contract-to-Hire)
Our client is an award-winning Managed Services Provider (MSP) that has been recognized as a Best Company to Work For. With over 25 years of experience, they specialize in providing high-end IT solutions to small and mid-market businesses. Their culture is built on client success, innovation, and professional growth, making it an excellent place for IT professionals looking to expand their skills in a fast-paced, customer-focused environment.
Job Summary:
Join a rapidly growing MSP team as a Managed Services Engineer, where you'll be handling IT support tickets, troubleshooting network and system issues, and providing top-tier customer service. This role is ideal for someone who thrives in a fast-paced, multi-ticket environment and enjoys working across the entire IT stack. If you have a background in helpdesk support, network troubleshooting, or IT service management, this is a great opportunity to grow within an expanding organization.
Here's what you'll be doing:
Managing 12-15 IT support tickets daily, providing timely troubleshooting for network, hardware, and system issues.
Handling customer-facing support via inbound calls and service requests, ensuring a high level of client satisfaction.
Supporting Windows Server (2012+), Microsoft 365, Exchange Online, and Active Directory environments.
Troubleshooting firewalls and remote access VPNs (Cisco AnyConnect, SonicWall, Fortinet, etc.).
Using ticketing and monitoring tools (ConnectWise, Kaseya, LogicMonitor) to track and resolve technical issues.
Collaborating with internal teams to escalate complex issues and ensure timely resolutions.
Documenting solutions and maintaining accurate service reports.
Participating in on-call rotations and occasional onsite visits as required.
Here's what our ideal candidate has:
2+ years of experience in an IT support/helpdesk role, preferably in a Managed Services or fast-paced IT environment.
Experience troubleshooting Windows OS, Microsoft 365, Exchange, and Active Directory.
Knowledge of firewalls, network security, and VPN troubleshooting.
Strong customer service skills, with the ability to communicate technical solutions effectively.
Experience using ticketing systems such as ConnectWise Manage.
Ability to multitask in a high-volume, fast-paced setting.
Benefits:
Opportunity to join an award-winning, fast-growing MSP with a strong reputation in the industry.
Career growth opportunities, with the potential to transition into a full-time role.
Hybrid work model, with flexibility for remote work if outside the market.
Work with cutting-edge technologies and gain hands-on experience across networking, cloud, and IT infrastructure.
Collaborative, team-focused culture with continuous learning opportunities.
About Us:
This job posting is from a family of recruiting agencies: Access Data, Agile Resources, Paladin Consulting, and SNI Technology. These are sister companies under the GEE Group brand. We are dedicated to expediting the interview process for qualified candidates. Our goal is to connect top talent with leading organizations quickly and efficiently. Submit your resume to fast-track your application for this exciting opportunity.
Keywords:
IT Support, Helpdesk, Managed Services, Windows Server, Active Directory, Microsoft 365, Firewall, Cisco, SonicWall, ConnectWise, Kaseya, VPN, Network Troubleshooting, Remote Support, Technical Support
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.
Program Support Specialist / Community Health Worker
Remote Job
Program Support Specialist / Community Healthcare Worker - Bilingual
Reports to:
Clinical Services Manager
Supervises:
Volunteers
Salary Range:
$42,000 - $50,000
Benefits:
Three weeks of PTO to start, with annual increases
Paid federal and state holidays
Subsidized health and vision insurance
Employer-matched IRA
Mileage reimbursement
Cell phone stipend
Flexible schedule and remote work options
Professional development opportunities
Equal Opportunity Statement:
Note-Able Music Therapy Services (NMTS) is an equal opportunity and affirmative action employer dedicated to building an inclusive and diverse team. NMTS affirms that inequality and inequity are detrimental to our associates, our clients, and our community. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law. Our ultimate goal is to be an organization that is representative, at all levels, of the rich and diverse communities we serve.
General Responsibilities
The overall goal of Note-Able Music Therapy Services is to meet the social, physical, and mental health needs of individuals living in and around the Truckee Meadows through music. Note-Able Music Therapy Services is seeking a proactive, adaptable, creative, empathetic, and bilingual Program Support Specialist / Community Health Worker (PSS/CHW) to assist our team and clients as we continue to grow and expand our services in our community. The primary responsibility of the PSS/CHW is to support the development and implementation of the organization's services and overall operations. Under general supervision, provides support services for clients to ensure access to NMTS services and other community resources and services and performs related work as required. This position entails primarily outreach and administrative duties, including assisting with the recruitment, training, and management of volunteers. This position also entails regular contact with program participants, parents, caregivers, and community agencies. Strong preference will be given to Spanish-speaking applicants
Primary Duties and Responsibilities
This position will support the NMTS team with designated tasks, including but not limited to:
Answering phones and emails promptly and professionally
Coordinating client referrals, registration, and billing
Being a liaison between NMTS and the community
Providing referrals to community services and various resources
Acting as a liaison between clients and community agencies as needed
Supporting NMTS community with increasing health knowledge through community outreach and education.
Maintaining knowledge on available community resources to make appropriate recommendations to clinical and programming staff
Entering client data into online databases
Assisting with database management
Assisting with the development of program fliers and outreach materials
Assisting with special event coordination and implementation
Recruiting, training, and assisting with the management of volunteers
Communicating with community partners
Representing the agency at networking and professional outreach events
Assisting with organizational marketing, outreach, and public relations activities to promote programs
Education and Experience
Minimum requirement of a bachelor's degree in a social work, community health sciences, disability services, psychology, or related field
Completed at least CHW I of the Nevada Certification Board Approved CHW Foundation Training (individuals who are eligible to complete this training within three months of hire may also be considered)
Must maintain certificate by completing requirements as a condition of continued employment
Experience with program development and coordination
Experience working with people from diverse backgrounds
Previous nonprofit experience preferred
Previous experience working with people with disabilities preferred
Please note: Strong preference will be given to bilingual (Spanish) applicants
Additional Qualifications
Valid driver's license and automobile insurance
Ability to represent the agency in a professional manner in the community
Ability to work independently
Ability to communicate effectively with a variety of ages, populations, and skill settings
Excellent critical thinking and problem-solving skills
Excellent organizational skills
Above-average computer skills (must be competent in at least Word, Excel, PowerPoint; previous experience with QuickBooks preferred)
Excellent data management skills
Ability to recruit and train volunteers
Ability to maintain confidentiality
Ability to create, compose, and edit quality written material
Ability to communicate effectively, both written and verbally
Ability to work flexible hours with occasional evenings and weekends as required
Physical Requirements:
Ability to remain in a stationary position for at least one hour at a time
Ability to work in both indoor and outdoor environments
Disclaimer:
Employee must be able to perform the essential functions of this position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Duties and responsibilities include the principal functions of the job description and shall not be construed as a complete listing of all miscellaneous, incidental or other duties that may be assigned during normal operations. Note-Able Music Therapy Services retains the right to change or assign other duties to this position as deemed necessary.
ISP Support Technician
Remote Job
Job Title
ISP Support Technician
Top Skills
Windows 10
Windows 7
Customer Service
Troubleshooting
Top Skills' Details
1. Windows Operating Systems
2. Call Center - Customer Service
3. Troubleshoot connection issues
Job Description
Provide world-class customer support for ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
Primary Responsibilities
*Answer inbound technical support phone calls, chats and emails related to ISP partners.
*Consult with customers and provide additional solution in the form of up-selling products and services.
*Troubleshoot voice, data, video and connection issues for customers.
*Identify, troubleshoot and assist customers with voice, data, video and connection issues.
*Answer customer service related questions
*Track and record each phone call and provide a detailed description of the call
*Provide backup assistance for other Technical Support Representatives
Shifts will be a mixture of first and second shift hours. All schedules after training require working on either a Saturday or a Sunday.
Employee Value Proposition
Fun, casual environment. Routinely do contests and food days to keep the mood light. Very open collaborative call floor with monitors to track calls. Employee lounge for breaks (if working on-site).
• Must have an open and flexible schedule to take any shift after this time frame above is complete. We are a 24/7/365 call center. The only schedule accommodation that we make is for school purposes. Candidates will have dialogue with their lead as they transition to their permanent position about their schedule. Because they are a 24/7 service desk folks need to be open to evenings or possibly working a shift that has a Saturday or Sunday incorporated.
• Must be able to commit to the full 4 weeks of training. Even missing one day off can lead to termination or a push to a future class. Candidates will be trained on all technical aspects of the job.
• Eligible for monthly bonuses starting at $350/month
• Medical, Dental and Vision would take in effect on the 1st of the month after they become employees.
• 401K after 3 full months of employment on client payroll (with company matching)
• 15 days of PTO per year with an 80 hour roll over
• Once on payroll, candidates can sign up for OT.
Work Environment
Casual/fun inbound call center environment. Pit is very open and collaborative. Everyone has the ability to work from home as long as their production is there.
Reason for hiring:
Volumes have been extremely high as they have on boarded several new partners. Need additional staff to get cues back in line.
Pay and Benefits
The pay range for this position is $15.00 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Pay and Benefits
The pay range for this position is $15.00 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Litigation Support - REMOTE
Remote Job
Litigation Support eDiscovery - Relativity fully remote. For prominent law firm that has a focus on eDiscovery, information governance, data privacy, and data security. This role is responsible for supporting the eDiscovery Review Services. This position is 100% Remote. Travel to client sites may be required.
**Ideal candidate has a combination of litigation paralegal and litigation support experience. Relativity certification is a plus.
Duties: Create and edit fields, choices, layouts, persistent highlighting sets, searches, STRs, batch sets, and production sets. Designing privilege review and privilege log workflows. Create substantive and procedural quality control checks. Create TIFF and native redaction workflows. Review search terms for proper dt Search syntax. Assist with culling and analyzing data loaded to review platforms. Design and run both pre- and post-production quality control and validation checks. Verify and validate data integrity, accuracy, and completeness.
Position Requirements: At least (preferably more) five years of experience in eDiscovery and Document Review within a law firm, consulting advisory firm, or corporate management function. Bachelor's degree, JD, or advanced degree in business, legal or related field preferred. Experience working in and with remote teams. Flexibility to travel up to 25% percent of the time. Ability to travel internationally. Proven technical expertise in specialized areas of litigation such as discovery, document review, and other case data management strategies (e.g., expertise in all aspects of Relativity and/or other processing and hosting platforms, data validation, database management and solutioning complex issues arising in large document review scenarios. Experience managing technical dimensions of review projects within Relativity and other review platforms. Experience supporting client relationships and engagements, including the identification of key issues, and development of strategies, standardized procedures and analyses. Experience managing and/or assisting with the coordination of the collection, processing, review, and production of electronically stored information ( ESI ) and paper records. Ability to draft defensibility documentation for projects. Experience with monitoring and analyzing data trends and patterns to detect potential issues or inconsistencies. Experience managing vendor activity; including the ability to analyze, gather, and write clear job specifications for vendors and follow projects/tasks throughout the process. Proficiency using a variety of software, processes, and tools and ability to provide quality analysis and recommendation of strategies related to the range of elements appropriate to the client situation. Proven technical, client management, project plan design, facilitation, and project leadership skills. Outstanding analytical and problem-solving abilities. Ability to function in a high-energy, fast-paced environment. The motivation to learn and understand technology and findings, effectively discuss those issues with technically skilled individuals, and convey findings for people without technology experience. Must be technology-adept and have excellent computer skills with Microsoft Office. Excellent, effective, and persuasive written and interpersonal communication skills. Salary 105k 135k commensurate with experience.
Consultant, Decision Support
Remote Job
How you'll make an impact:
As a Software Implementation Consultant on our Decision Support (DS) team, you will be an expert at implementing the Decision Support suite of our software, StrataJazz . Decision Support is rated #1 in KLAS and is known as the “gold standard” for understanding cost and margins. You will partner directly with and provide guidance to key team members and executive stakeholders at the largest health systems in the world. The responsibilities of this role include:
Implement significant components of StrataJazz , specific to Cost Accounting, Contract Analytics, Service Line Margin Analytics, Strategic Pricing, and Episode Analytics at multiple customers across the country.
Implementation includes configuring the user requirements, validating functionality, building reports, developing workflows, and testing key features of the software.
Help customers define their business and technical requirements for StrataJazz and work with customers as a trusted advisor to implement best practices in cost accounting, payor contract modeling, and charge master generation.
Collaborate with Strata's Technical and Engineering Teams to ensure the product is aligned with customer's needs.
Lead onsite and web-based customer training to ensure customers understand specific features and functions related to StrataJazz
Communicate proactively with Strata team members, managers, project managers, and executives on issues and risks that may arise during the project life cycle. Develop and execute action plans to mitigate risks proactively.
Meaningfully contribute to operational improvement and strategic growth projects to enable Strata to continue to scale operations and continually improve our level of service to customers.
Work in an Agile environment and learn one of the most widely used and effective methodologies for building and implementing high quality, feature-rich software.
What we're looking for:
Interest in or experience with cost accounting, payor/provider contract modeling, payor reimbursement, payor negotiations, and Medicare reimbursement
Experience leading customers through complex projects with a focus on timeline and budget
Ability to communicate with all levels of an organization in a clear and articulate way
Advanced Excel skills (i.e. Pivot Tables, VLOOKUPs, IF Statements)
You'd really wow us if you have:
Experience in healthcare consulting directly related to decision support, revenue cycle, managed care, payor contracting, or provider contracting
Experience implementing and configuring software
Experience using SQL or relational database concepts
Estimated Salary Range: $70,000- $90,000
Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to **************************.
Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
We connect with positive intent.
We are helpful.
We own it.
We get better every day.
We are humble.
Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.
Consultant, Decision Support
Remote Job
How you'll make an impact:
As a Software Implementation Consultant on our Decision Support (DS) team, you will be an expert at implementing the Decision Support suite of our software, StrataJazz . Decision Support is rated #1 in KLAS and is known as the “gold standard” for understanding cost and margins. You will partner directly with and provide guidance to key team members and executive stakeholders at the largest health systems in the world. The responsibilities of this role include:
Implement significant components of StrataJazz , specific to Cost Accounting, Contract Analytics, Service Line Margin Analytics, Strategic Pricing, and Episode Analytics at multiple customers across the country.
Implementation includes configuring the user requirements, validating functionality, building reports, developing workflows, and testing key features of the software.
Help customers define their business and technical requirements for StrataJazz and work with customers as a trusted advisor to implement best practices in cost accounting, payor contract modeling, and charge master generation.
Collaborate with Strata's Technical and Engineering Teams to ensure the product is aligned with customer's needs.
Lead onsite and web-based customer training to ensure customers understand specific features and functions related to StrataJazz
Communicate proactively with Strata team members, managers, project managers, and executives on issues and risks that may arise during the project life cycle. Develop and execute action plans to mitigate risks proactively.
Meaningfully contribute to operational improvement and strategic growth projects to enable Strata to continue to scale operations and continually improve our level of service to customers.
Work in an Agile environment and learn one of the most widely used and effective methodologies for building and implementing high quality, feature-rich software.
What we're looking for:
Interest in or experience with cost accounting, payor/provider contract modeling, payor reimbursement, payor negotiations, and Medicare reimbursement
Experience leading customers through complex projects with a focus on timeline and budget
Ability to communicate with all levels of an organization in a clear and articulate way
Advanced Excel skills (i.e. Pivot Tables, VLOOKUPs, IF Statements)
You'd really wow us if you have:
Experience in healthcare consulting directly related to decision support, revenue cycle, managed care, payor contracting, or provider contracting
Experience implementing and configuring software
Experience using SQL or relational database concepts
Estimated Salary Range: $70,000- $90,000
Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you're currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to **************************.
Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member's unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
We connect with positive intent.
We are helpful.
We own it.
We get better every day.
We are humble.
Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance. Find out more about Strata benefits here.
Desktop Support Technician- 2958489
Remote Job
Job Title: Desktop Support Technician
Salary/Payrate: $55K-$65K annually plus OT and AWESOME benefits!!!
Work Environment: Onsite
Term: Permanent / Fulltime
Work Week: 37.5 hours
Daily Hours: 8:30am - 5pm
On call: 3-day shift per month
Degree Requirement: preferred
Certification requirement: preferred
Law Firm Experience: preferred
Audio Visual experience: Yes, highly prefer candidates with Crestron experience
Referral Fee: $500.00
JOB DESCRIPTION #LI-RC1
As a vital part of our Information Technology Department and Service Desk team, the primary responsibility of the Service Desk Technician is to deliver exceptional customer service, handling Tier 1 and Tier 2 service requests, incidents, and problems reported by customers. The role involves predominantly answering phone calls, responding to emails, and logging work orders in the Service Desk tracking system, constituting the majority of the job's focus. Operating in a fast-paced and demanding environment, we need a confident and knowledgeable technician who's committed to providing top-notch customer support with a positive demeanor and a desire to learn. Ideal candidates will showcase self-initiative and motivation.
Responsibilities
Use technical knowledge and trouble-shooting skills to assist end users with resolving problems, service requests, and incidents reported to the Service Desk by email, telephone, or in person.
Perform remote analysis, diagnosis, and resolution of complex computer and software related issues.
Perform follow-ups and ensure satisfactory resolutions for reported issues, crucial for customer satisfaction.
Provide outstanding customer service to our business and customers.
Perform necessary technical setup for meetings in conference room environment.
Ensure all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information.
Escalate requests, incidents, and problems to appropriate team members, subject matter experts and supervisors as needed.
Maintain a professional appearance, ensuring clothing, grooming, and presentation align with the company's standards. Personal workspaces should be kept organized, and a strong work ethic and positive attitude are essential.
Follow firm and industry standard processes and procedures that utilize the framework of industry best practices (ITIL v4, HDI) to meet the needs of the firm.
Provide root cause analysis for incidents reported to the Service Desk
Provide support for firm software, laptop hardware, peripherals, desktop hardware, and handheld devices (iPhone, iPad, MaaS360 Mobile Device Management)
Work a rotating after-hours support schedule. There will be some opportunities for work from home during this time
Requirements
Ideal Candidate will possess a four-year degree from an accredited university in Information Systems, Management, or related field and/or experience working on a help desk or service desk.
Excellent communication skills, written and verbal.
Communicate and explain technical issues to non-technical customers.
Strong organization skills
Ability to operate in a fast paced, changing environment.
Ability to lead by example, work individually and within a team environment.
Possess exceptional troubleshooting skills and knowledge of industry tools used to diagnose and resolve desktop, network, laptop, and handheld issues.
Expert knowledge of desktop operating systems, including Windows 11.
Working knowledge of remote connectivity technologies such as Citrix and VPN.
Expert knowledge of desktop hardware, laptop hardware, wireless technology, and Apple devices (iPhone and iPad)
Expert knowledge of the Microsoft Office Suite (365)
Knowledge of hardware deployment.
Knowledge of Incident Management and Request Fulfillment
Knowledge of networking technologies as they relate to troubleshooting customer issues.
Participate in various projects as assigned.
Other tasks and duties as assigned.
Some travel is required.
Desirable
Knowledge of Document Management Systems (DMS)
Knowledge of legal software
Previous law firm experience
ITIL v4 Certification/Experience
Desktop Support Consultant
Remote Job
We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have strong technical skills in Desktop Support and will be comfortable working in a hybrid remote work model. This role requires a proactive individual who can provide exceptional support and contribute to the efficiency of our IT operations. The position operates during the day shift and does not require travel.
Responsibilities
* Provide comprehensive desktop support to ensure smooth operation of end-user devices and applications.
* Troubleshoot and resolve hardware and software issues efficiently to minimize downtime.
* Collaborate with IT team members to implement and maintain system updates and patches.
* Monitor system performance and proactively address potential issues to ensure optimal functionality.
* Assist in the deployment and configuration of new hardware and software as needed.
* Maintain accurate documentation of support activities and system configurations.
* Offer remote support to users ensuring timely resolution of technical problems.
* Conduct regular system audits to identify and mitigate security vulnerabilities.
* Support the implementation of IT policies and procedures to enhance system reliability.
* Provide training and guidance to end-users on best practices and new technologies.
* Participate in the evaluation and selection of new IT tools and solutions.
* Ensure compliance with company standards and industry regulations in all IT operations.
* Collaborate with cross-functional teams to support IT projects and initiatives.
Qualifications
* Possess a strong background in desktop support with hands-on experience in troubleshooting hardware and software issues.
* Demonstrate proficiency in remote support tools and techniques to assist users effectively.
* Exhibit excellent problem-solving skills and the ability to work independently.
* Show strong communication skills to interact with users and team members clearly.
* Have experience with system updates patches and security measures.
* Display a proactive approach to identifying and resolving potential IT issues.
* Be familiar with IT policies procedures and best practices.
Certifications Required
* CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
* Cognizant is a global community with more than 300,000 associates around the world.
* We don't just dream of a better way - we make it happen.
* We take care of our people, clients, company, communities and climate by doing what's right.
* We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at *****************
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
EVPassport is a worldwide company with team members spread across the United States and Europe, so it is essential that the individual filling this role is comfortable with 'time zone hopping'. We have other team members that will also be controlling IT systems but this individual will be the lead in onboarding new users, integrating new applications / services, and onboarding, off-boarding team members.
Responsibilities
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Knowledge of Google Workspace, Slack, Salesforce, Figma, JIRA, Zendesk, Okta, 1Password, and others
Experience with mac OS, Windows 11, iPad OS, and iOS
Understanding of VPN access
Familiarity with SSO implementations with FIDO keys
Bonus points if knowledgeable in Apple Business Essentials, Kandi and / or JAMF
Check computer hardware (mostly laptops) to ensure functionality
Install and configure appropriate software and functions according to specifications
Assist with security training and implementing new processes to ensure corporate security compliance
Develop and maintain local networks (office networks) in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Requirements
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Benefits
As part of full-time employment, we offer health care, dental, and vision benefits from leading providers. Each employee is entitled to unlimited paid time off and sick leave.
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home
Stock Option Plan
Support Electrical Commissioning Agent (CxA)
Remote Job
Are you ready to embark on a challenging and rewarding career where you can leverage your technical expertise in the commissioning process? We are seeking a passionate and detail-oriented Support Electrical Commissioning Agent (CxA) to join our dynamic team. In this role, you will act as a vital third-party authority, ensuring that electrical systems operate in alignment with the design intent and the Owner's Project Requirements (OPR).
The ideal candidate will have a foundational understanding of commissioning, including verification techniques, functional performance testing, and critical power equipment. This position requires day-to-day onsite presence during testing and inspections, with the expectation of travel 50-75% of the year if not locally based (within approximately 50 miles).
Key Responsibilities:
Review and apply training documentation to enhance daily operations.
Communicate effectively and professionally with clients, engineers, general contractors, subcontractors, and vendors.
Master the commissioning process to implement effective field operations.
Develop commissioning procedures utilizing industry-standard templates.
Assist project managers in creating project schedules by understanding testing durations.
Collaborate with team members to connect and operate PQM test equipment across various data center systems.
Perform functional testing under supervision, ensuring accuracy and reliability.
Maintain a daily onsite testing log that accurately reflects activities and findings.
Conduct infrared (IR) scanning and analysis, documenting data and marking IR photos.
Capture and record PQM data in spreadsheets and produce screenshots from PQM software for reporting.
Qualifications:
Education: Bachelor's degree in a related field or equivalent work experience.
Experience: No prior experience required, though exposure to electrical and mechanical building systems is beneficial.
Military experience is a plus, showcasing discipline and technical knowledge.
Proficient in Microsoft Office programs with strong math skills for data calculations.
Excellent communication skills to convey information clearly and effectively.
Strong organizational abilities and decision-making skills to manage tasks and deadlines.
Essential Skills and Attributes:
Initiative and ability to take direction.
Strong organization and dependability.
Problem-solving and critical thinking capabilities.
Ability to work effectively both independently and as part of a team.
Adaptability and stress tolerance in dynamic work environments.
Work Conditions & Physical Demands:
A dedicated home office that supports remote work responsibilities.
Must be willing to travel to various worksites as required, adhering to a travel rotation of three weeks onsite followed by one week remote.
Ability to engage in physical activities, including standing for extended periods, working in varied environments, and transporting equipment weighing between 30-50 pounds.
Competence in following verbal and written instructions and responding to diverse inquiries.
If you are ready to take the next step in your career and thrive in a fast-paced and impactful role, we encourage you to apply today and join our team in ensuring the integrity and performance of critical electrical systems.
Team Lead, IT Site Support- Knoxville, TN (245013)
Remote Job
Learn, Lead & Grow at Sitel Group
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group .
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
Learn more at ************* and connect with us on Facebook, LinkedIn and Twitter.
Job Summary
As the Team Lead of IT Site Support you will be responsible for overseeing a group of specified clients and will be assigned a support group (Site IT Team members) who will coordinate the daily activities in the Knoxville location.
You will be working in an extremely fast paced environment and must be able to flex and adapt to rapid change in both business needs and technological advancement. Multiple team members will be going to you for guidance on how to resolve concerns raised by external clients, Sitel IT, agents, and/or our Operational functional partners.
You must have strong communication and decision-making skills to be able to direct your team on how to resolve the concerns, prioritize tasks, distribute workload to the team to make deadlines, help resolve any resource challenges, and escalate appropriately due to tight time frames.
Primary Job Responsibilities
Full responsibility for the operational maintenance and services across the IT environment and provide day to day IT operational decisions, technical support, and escalation support for the sites, support team, and clients assigned.
Manage the day to day site IT team members from a dotted line perspective and partner closely with the Regional Manager. In addition, provide feedback to the regional manager for the performance of your support team members for all performance reviews.
In addition to the management responsibility, this will be a hands-on role maintaining the functions of the site, and be 24x7on-call incident management support, remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment.
Meet regularly with the Philippine & India IT support leaders to drive enhancements to enhance the service levels for our customers via all channels, and share with their support teams (example, phone, chat, self-service, etc).
Attend and represent their support team / clients on the daily operational call, security audits, and help manage additional projects and/or sites to help achieve service levels.
Assist with the queue management, inventory mgmt., tech documentation, monthly business reviews, and delegate out the tasks for the queues, projects, etc.
Primary Job Responsibilities
Assisting with ensuring all inventory processes and all equipment in-center and at home are following the proper inventory procedures.
Oversee and manage all shipping, returns, and coordinating the schedules for shipments with the local and global team members.
Partner with the logistics team to coordinate the delivery and tracking of IT equipment that is going to a Sitel at home user or returning from a Sitel at home user.
Assist with resolving equipment issues, working with vendors on warranty claims, handle escalations, etc.
Build a strong relationship with our Philippine & India IT support teams to ensure their support team can be an escalation point to drive first chat and/or call resolution for our customers.
Skills/Knowledge/Abilities
Comfortable taking the lead and delegating the workload to the support team, while maintaining good communication with the business.
Excellent troubleshooting and customer service skills; ability to multi- task and take initiatives with minimum direction; team player.
Ability to take initiatives with minimal direction and lead an IT support team.
Ability to analyze, document and develop solutions. Drive problem resolutions and new client processes. Partnering with other support teams to identify solutions that will benefit all teams involved, and then implement the proposed changes within their support team.
Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization.
Responsible for training, supervising the maintaining service levels for specific Support team, Sites, and clients assigned.
Building & imaging Hardware, with a working knowledge of Microsoft SCCM (Preferred)
Virtual / Remote troubleshooting (Advantageous)
Skills/Knowledge/Abilities
Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation
In depth knowledge of Windows Operating Systems and Microsoft Office; A+ Certification; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures and applications anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge required.
Experienced in defining and supporting change management efforts, with the ability to identify and analyze organizational impacts for internal stakeholders affected by new initiatives
Ability to think strategically and create, recommend and execute on Technology service improvements in collaboration with peers in Enterprise and Divisional Technology areas
Strong problem-solving skills, able to readily tackle and assist in resolution of high priority incidents impacting business operations
Laptop, PC, DNS, DHCP, Active Directory, Win 10 support experience (Essential).
Problem-solver with demonstrated advanced knowledge of field.
Experience
Minimum of 2 years' experience in similar capacity recommended
Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment
Previous onsite engineer or similar experience would be very advantageous
Knowledge of the call center and BPO business is also very advantageous
Education and Certifications
AAS in Computer Science is desired or equivalent combination of education and experience
MCSE preferred
#LI-LK1
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.
If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.
Job SummaryAs a Tech Support Representative, you will be our internal clients' first point of contact, providing essential technical support and troubleshooting for hardware, software, and network-related issues. You will also assist with system configurations and installations, ensuring smooth operations and high customer satisfaction.
Seasonal Position ending 4/30/2025.Primary Responsibilities
Install, configure, and troubleshoot computer hardware and software.
Provide client support for program integration and implementation.
Identify technical issues and resolve problems via phone, email, or any other electronic medium to onsite and remote-working team members.
Configure internet-related software applications.
Create new accounts using organization-approved software tools (i.e. Microsoft Active Directory, etc.)
Troubleshoot technical and non-technical issues related to systems, web hosting, and services.
Evaluate computer system workload capacity to determine feasibility of expansion.
Test vendor and client software for compatibility and usability.
Assist in training staff on software and hardware use.
Other duties as assigned.
Knowledge of word processing, database, and Intranet software.
Proficient in systems and Internet applications, including web browsers and email.
Experience with Desktop, Laptop, Virtual, and Cloud-based programs (helpful).
Minimum Qualifications
High School diploma.
Actively enrolled in a technical degree program (preferred).
Experience with Cisco, Thin Client, and Cloud based programs preferred.
Experience with Microsoft Windows Server/Desktop.
Excellent customer service skills.
Strong interpersonal and organizational skills.
Ability to multi-task and prioritize effectively.
Proficient in troubleshooting and problem resolution.
Work Requirements/Expectations
Flexible, 30-40 hours per week, some weekends required.
Intuit hours of Operations: 6a-10p 7-days a week
Flexible hours, in-office work approach.
Must be open to occasional travel as required for business needs.
Capable of working at a computer workstation for extended durations.
Ability to work independently, demonstrating strong initiative and time management skills.
Proficient in effectively collaborating with offsite team members, utilizing digital communication tools.
Compensation/Benefits
Competitive pay at $17-$18/hour.
Earn up to $5250 in Tuition Assistance, based on job and academic performance (eligible after 2 months of employment).
$17 - $18 an hour
Non-Exempt
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.