How to hire a desktop support supervisor

How to hire a desktop support supervisor, step by step

Here's a step-by-step desktop support supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a desktop support supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new desktop support supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your desktop support supervisor job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a desktop support supervisor for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a desktop support supervisor to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a desktop support supervisor that fits the bill.

   The following list breaks down different types of desktop support supervisors and their corresponding salaries.

   Type of Desktop Support Supervisor	Description	Hourly rate
   Desktop Support Supervisor	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$26-52
   Supervisor, Technical Support	A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners... Show more	$29-58
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • PC
   • Hardware Inventory
   • Level Agreements
   • SCCM
   • SharePoint
   • ITIL
   • SLA
   • Performance Reviews
   • Asset Management
   • Remedy
   • Lan
   • Network Printers
   • VPN

   Check all skills

   Responsibilities:

   • Manage workstation patching / updates to all devices using Microsoft WSUS and SCCM.
   • Maintain & manage all SLA s for Houston TWC computer support and maintenance.
   • Manage all technical aspects of laptop and mobile computing (hardware, OS, standard applications, security).
   • Manage LAN infrastructure configuring and maintaining all network hardware devices.
   • Experience with troubleshooting LAN/WAN networking, VPN, IP and domains configurations.
   • Repair and upgrade IBM workstations and laptops.

3. Make a budget

   Including a salary range in your desktop support supervisor job description is a great way to entice the best and brightest candidates. A desktop support supervisor salary can vary based on several factors:

   • Location. For example, desktop support supervisors' average salary in nebraska is 40% less than in connecticut.
   • Seniority. Entry-level desktop support supervisors earn 49% less than senior-level desktop support supervisors.
   • Certifications. A desktop support supervisor with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a desktop support supervisor's salary.

   Average desktop support supervisor salary

   $78,605yearly

   $37.79 hourly rate

   ---

   Entry-level desktop support supervisor salary

   $56,000 yearly salary

   Updated December 5, 2025

4. Writing a desktop support supervisor job description

   A good desktop support supervisor job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a desktop support supervisor job description:

   Desktop support supervisor job description example

   Bausch Health Companies Inc. (NYSE/TSX: BHC) is a global company that develops, manufactures and markets a range of pharmaceutical, medical device and over-the-counter products, primarily in the therapeutic areas of eye health, gastroenterology and dermatology. We are delivering on our commitments as we build an innovative company dedicated to advancing global health. Each day, Bausch Health products are used by over 150 million people around the world.
   
   Our approximately 21,000 employees are united around our mission of improving people's lives with our health care products, and we manufacture and market health care products directly or indirectly in approximately 100 countries.
   
   Must have Desktop support or HelpDesk experience and some leadership experience, preferably in a supervisory or a lead role.
   Role Description:
   
   The Service Desk Supervisor leads, guides the scope of services, and is responsible for effectively managing the service delivery of the helpdesk team to exceed customer expectations, set the organizational standard for customer engagement, and serve as a communication channel between customers and the IT organization.
   
   Requirements & Responsibilities:
   Coordinate information from Engineering, Tech Solutions and Education teams to align the strategic vision for the Service Desk and set the long-term direction of the Level 1 support team. Utilize knowledge and understanding of best practices for service management as well as other relevant industry standards to establish and monitor productivity metrics. Conduct regular assessments (SWOT, benchmarks) to ensure to ensure that the service desk is always improving. Develop Business and Service Level Agreements to set expectations and measure performance. Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Develop and use a complete understanding of Bausch Health's business technology needs to identify and pursue service improvement initiatives. Promote the Service Desk outside of IT, and work to ensure that it is properly viewed as a core business asset. Advise management on situations that may require additional client support or escalation. Manage the incident management components of the IT Service Management system - (Service Now), monitoring and advising on functionality changes needed in the following modules: Service Catalog, Incident Management, Service Level Agreement (SLA) configuration and management Workflow and automation development Colleague self-service (Level 0) and Helpdesk (Level 1) support Oversee, expand and maintain the Knowledge Base to ensure top quality solutions are available for technicians, and colleague-facing documentation is current. Daily management of 24x7x365 global support for all BHC colleagues Vendor management of Service Desk team - (Accenture) Phone, Email, Chat support Major Incident tracking and escalation Enhance Level 1 capabilities to reduce escalations to Level 2 Evaluate and ensure superior colleague experiences
   
   3-5 years of Experience preferred; Bachelor's degree preferred
   
   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
   
   Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
   
   To learn more please read Bausch Health's Job Offer Fraud Statement.

   Copy this example

   

5. Post your job

   There are a few common ways to find desktop support supervisors for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your desktop support supervisor job on Zippia to find and attract quality desktop support supervisor candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with desktop support supervisor candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a desktop support supervisor applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new desktop support supervisor

   Once you've decided on a perfect desktop support supervisor candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new desktop support supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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