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Top 50 Desktop Support Supervisor Skills

Below we've compiled a list of the most important skills for a Desktop Support Supervisor. We ranked the top skills based on the percentage of Desktop Support Supervisor resumes they appeared on. For example, 11.3% of Desktop Support Supervisor resumes contained Hardware Inventory as a skill. Let's find out what skills a Desktop Support Supervisor actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Desktop Support Supervisor

1. Hardware Inventory
demand arrow
high Demand
Here's how Hardware Inventory is used in Desktop Support Supervisor jobs:
  • Used Remedy software to track all computer issues while maintaining hardware inventory.
  • Managed $1M in computer hardware inventory and a staff of 25.

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1 Hardware Inventory Jobs

No jobs at selected location

2. Laptops
demand arrow
high Demand
Here's how Laptops is used in Desktop Support Supervisor jobs:
  • Managed a 7 man team which provided worldwide support for all Desktops Laptops and IT approved applications for 800 employees.
  • Manage the inventory of IBM and Dell laptops with managing the image of laptops and ensure the working of Xen-Desktops.
  • Plan, purchase, and schedule implementation of desktops, laptops, printers, and mobile device solutions.
  • Collaborated with Global Desktop Support supervisors to ensure encryption on more than 2,300 laptops.
  • Planned and delivered software upgrades to all desktop/laptops for research & development site.
  • Formulated and implemented the roll out of HP laptops, desktops and peripherals.
  • Maintained both hardware/software of over 2500 laptops and desktops including remote support.
  • Removed all personal laptops utilized in ACI's environment.
  • Repair and upgrade IBM workstations and laptops.
  • Ordered new laptops and desktops for company.
  • Created system images and deployed images on new Dell, HP laptops and desktops..
  • Provided 24/7 direct support to McAfee Vice Presidents with laptops/smartphones.
  • Created Rapid Install Packages to deploy software through Altiris Maintain hundreds of wireless laptops and supportive infrastructure.
  • Managed and supported the Babson Student Laptop Program where Babson College supplied laptops to incoming students.

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26 Laptops Jobs

No jobs at selected location

3. PCS
demand arrow
high Demand
Here's how PCS is used in Desktop Support Supervisor jobs:
  • Provide automate procedures for the installation of software to 1150 end-user PCs via scripted MSI and Rapid Install packages.

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123 PCS Jobs

No jobs at selected location

4. Network Printers
demand arrow
high Demand
Here's how Network Printers is used in Desktop Support Supervisor jobs:
  • Install, configure and troubleshoot network printers and print queues on the LAN/ WAN.
  • Managed a project to migrate from stand-alone printers to network printers for my region
  • Installed and maintained network printers.

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5. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Desktop Support Supervisor jobs:
  • Planned operating system migration project of 150+ Dell desktops and laptops from Windows 2000 Professional to Windows XP Professional.
  • Attended a conference in Vienna, Austria in 2011 for Windows 7 migration from Windows XP.
  • Supervised desktop hardening standards and eliminated over 3000 instances of Windows XP globally.
  • Create and maintain Windows XP and Windows 7 32bit and 64bit images.
  • Managed upgrades from Windows XP to Windows 7.
  • Developed and managed a migration plan to upgrade 1150 workstations from Windows 2000 to Windows XP Professional.
  • Performed refresh to Windows XP on 600 IBM Lenovo desktops and laptops.
  • Managed 3rd Party Applications Managed Call queue Created Policies and Procedures Migrated enterprise from Windows 98 to Windows XP

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2 Windows XP Jobs

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6. Active Directory
demand arrow
high Demand
Here's how Active Directory is used in Desktop Support Supervisor jobs:
  • Provided desk side software/hardware support, equipment install, move, and add and change and Active Directory.
  • Migrated Exchange NT to Active Directory/Exchange 2003 (and Exchange 2010) for 1200 users, on time/budget.
  • Created new, gave permissions to, and terminated users in Active Directory.
  • Maintained database of help desk ticketing system and network's Active Directory.
  • Manage over 3200 users and accounts primarily through Active Directory.
  • Provided new user account set up via Active Directory.
  • Reset user's passwords in Active Directory.
  • Restructure and manage Active Directory.
  • Manage service desk, Active Directory admin, Microsoft Exchange admin, Cisco admin, Calabrio support, SCCM admin.

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153 Active Directory Jobs

No jobs at selected location

7. Desktop Support Staff
demand arrow
high Demand
Here's how Desktop Support Staff is used in Desktop Support Supervisor jobs:
  • Supervised day-to-day technical support provided by 9 desktop support staff located in Northern US and Europe.

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1 Desktop Support Staff Jobs

No jobs at selected location

8. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Desktop Support Supervisor jobs:
  • Coordinated all technical support issues, including extremely urgent situations involving high priority customers on the Trading Desk.
  • Provide phone support as well as Level I, and Level II technical support and network connectivity support.
  • Provided technical support, installed software, maintained hardware and performed daily backups for all systems.
  • Provided technical support, direction, supervision and leadership to members of the desktop support team.
  • Coordinated and worked closely with department contacts to streamline and enhance technical support.
  • Provided technical support for users in an enterprise Windows 2000/2003 Server environment.
  • Close association with network/ technical support sales reps and supply vendors.
  • Provided regional on-site technical support for 4 Southern California branches.

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1,058 Technical Support Jobs

No jobs at selected location

9. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Desktop Support Supervisor jobs:
  • Maintained a relationship with department managers to help improve customer service in an enterprise environment.
  • Performed customer service management functions including supervising staff of computer technicians.
  • Managed a team of support analysts to provide high levels of customer service.
  • Managed a support staff that provided accurate and friendly customer service.
  • Resulted in fewer errors, quicker training and better customer service.
  • Coached technicians, improving customer service skills and sales metrics.
  • Developed strong leadership and customer service skills.
  • Created and implemented the Disaster Recovery Plan Researched program needs for the department Offered top level customer service to employees

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16,298 Customer Service Jobs

No jobs at selected location

10. Windows New Technology
demand arrow
high Demand
11. SLA
demand arrow
high Demand
Here's how SLA is used in Desktop Support Supervisor jobs:
  • Developed individual and team metrics for more efficient ticket processing and greater customer satisfaction while maintaining and improving SLA's;.
  • Ensured IT infrastructure security and telecommunications services met Service Level Agreement (SLA) and Quality of Service (QoS).
  • Initiated SLA improvement by training technicians so that our site became a Dell Certified repair center and HP Mobile Devices Self-Maintainer.
  • Performed all tasks under strict SLA time frames, achieving a 96% SLA achievement rate.
  • Supported T. Rowe Price Executive users and other priority users with an SLA of one minute.
  • Slashed time required to fix on-site technical problems from six weeks to under 3 days.
  • Maintain & manage all SLA s for Houston TWC computer support and maintenance.
  • Manage IT vendor and co-location vendor relationships, agreements and SLA's.
  • Managed SLA feedback and analysis to the clients monthly.
  • Provided call tracking reports to show SLA compliance.
  • Monitored ticket queues and handled user ticket escalation to ensure that corporate SLAs were met.
  • Created innovative processes to exceed existing SLA of User Moves during buildouts and Departmental reorganizations.
  • Manage local IT staff and ticket queue to ensure the site meets SLA requirements.

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111 SLA Jobs

No jobs at selected location

12. Helpdesk
demand arrow
high Demand
Here's how Helpdesk is used in Desktop Support Supervisor jobs:
  • Assist the Enterprise Local Area Network team and the HelpDesk as needed.
  • Administered and managed Remedy Helpdesk ticket system.
  • Coach / Mentor 7 - IT helpdesk staff and their daily activities including adherence to the ITIL service delivery model.
  • Supervised a team of 5 helpdesk analysts supporting over 800 users in 8 office locations throughout the United States.
  • Lead efforts on Helpdesk centralization and transitioned from a standard ticketing system to a Workforce Management tool.
  • Use HP Service Center software as a helpdesk utility to track and control trouble calls.
  • Directed the day to day operations of the Helpdesk and Desktop Support Teams.
  • Maintained and customized the helpdesk software platform tasks such as software upgrades.
  • Provided custom monthly reports on helpdesk performance and status to upper management.
  • Coordinated the distribution of helpdesk requests and trouble inquiries to team members.
  • Manage and assigned helpdesk tickets submitted by internal clients to associates.
  • Distributed incident tickets to staff members using BMC helpdesk database.
  • Ensured service levels were being met by helpdesk staff.
  • Resolved conflicts between user community and helpdesk staff.
  • Mentor and determine training requirements for helpdesk staff.
  • Perform annual performance assessments of helpdesk staff.
  • Ensured a balanced workload among helpdesk staff.
  • Monitored and reported key helpdesk metrics Anticipate corporate technology needs and recommend hardware and software solutions.
  • Managed 15 Helpdesk and Desktop support staff.
  • Merged 6 different divisions into 1 myIT Helpdesk Support Team and Cherwell ticket system.

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34 Helpdesk Jobs

No jobs at selected location

13. Asset Management
demand arrow
high Demand
Here's how Asset Management is used in Desktop Support Supervisor jobs:
  • Developed and implemented a comprehensive campus asset management program.
  • Monitor and maintain asset management database, equipment return due to lease expiration and negotiation of new lease agreements.
  • Researched and implemented an asset management software solution for the IT Department.
  • Established and documented IT business processes, including onboarding/offboarding, asset management, and ticket escalation.
  • Keep tight control of inventory using Unicenter Argis asset management software.

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838 Asset Management Jobs

No jobs at selected location

14. VPN
demand arrow
high Demand
Here's how VPN is used in Desktop Support Supervisor jobs:
  • Provided support to VPN and CITRIX end-users that work remotely and work-at-home.
  • Experience with troubleshooting LAN/WAN networking, VPN, IP and domains configurations.
  • Deploy and manage remote employees through SonicWALL IPSEC VPN.
  • Assisted users that connect through VPN and wireless support.
  • Supported sales with VPN and wireless networking issues.
  • Set up VPN communications for New York Office.
  • Support for teleworkers using VPN.
  • Supported OS, application, VPN, hardware, software, printing, & virus issues.
  • Managed frequent internal office move projects, also setup VPN access /Citrix cloud access connections for out of office personnel

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41 VPN Jobs

No jobs at selected location

15. Trouble Tickets
demand arrow
average Demand
Here's how Trouble Tickets is used in Desktop Support Supervisor jobs:
  • Sustained $18M network connectivity; closed 2.2K trouble tickets/processed 10 requirements--supported 11K students training yearly.
  • Utilized technical skills by being final contact for any escalated trouble tickets or senior level issues.

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3 Trouble Tickets Jobs

No jobs at selected location

16. Setup
demand arrow
average Demand
Here's how Setup is used in Desktop Support Supervisor jobs:
  • Initiated and setup a new process for Apple hardware and software support.
  • Maintained 1,800 computers and supported SAP installation and setup.
  • Blackberry Client phone and desktop manager setup.
  • Help with additional tasks as needed, assist all upper management staff, setup and maintain the Avaya Video conferencing system.
  • Network Printer setup, management and deployment via Kace.

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337 Setup Jobs

No jobs at selected location

17. Hardware Issues
demand arrow
average Demand
1 Hardware Issues Jobs

No jobs at selected location

18. Desktop
demand arrow
average Demand
Here's how Desktop is used in Desktop Support Supervisor jobs:
  • Provided solutions for hardware, software problems, including break/fix, installation, and maintenance of all student/faculty laptops and desktops.
  • Provide desktop publishing services to customers including layout and design of brochures, business cards, and other documents.
  • Implemented policies and procedures to ensure the desktop computing platform was deployed and maintained consistently across the enterprise.
  • Managed a team of 12 desktop support agents across LA assisting on several IT migrations and acquisitions.
  • Supervised and coordinated with Desktop technicians for the installation of new equipment or moves of existing equipment.
  • Resumed responsibility of managing the desktop support area of Legacy HAI Sandy office.
  • Managed the day to day work and efficiency of the desktop support team.
  • Conduct research on desktop products in support of PC procurement and development efforts.
  • Install new image, Hard drives and memory on Laptop and Desktop computers.
  • Manage the desktop support operations at the University of Miami Hospital.
  • Project coordinator responsible for Desktop migration from Windows NT to 2000.
  • Supported over 6,500 users with Windows Desktop tier 1 support.
  • Install and configure Windows 2008 Remote Desktop Application servers.
  • Design and construct corporate desktop and laptop images (9x, NT, 2K, XP).
  • Led team of four desktop support staff (level 1 & 2) supporting 150 users.
  • Created new and maintaining existing procedures documentation for all Desktop Support.
  • Monitor help desk ticket queues and installation projects Act as liaison between Desktop Support Group and Application Development Groups.
  • Act as project manager for the implementation of Kaseya computer management system for servers and desktops.
  • Manage and provide training to site's Desktop Support team.
  • Use WDS (Windows Deployment Services to setup and deploy desktop images.

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385 Desktop Jobs

No jobs at selected location

19. OS
demand arrow
average Demand
Here's how OS is used in Desktop Support Supervisor jobs:
  • Coordinated and composed the department's daily productivity workload reports to upper management.
  • Provided product data to necessary vendors to formulate bid proposal.
  • Cost disciplined and technology requirements driven.
  • Maintained, upgraded and supported all user needs, and keep track of all workstations inventory in Microsoft Access database.
  • Managed and was involved in IT projects including hardware refresh, OS upgrades, software upgrades and patches.
  • Interacted with all departments and levels of management on possible issues with the Windows 7 migration.
  • Propose, document and implement changes to policies or procedures in line with technological advancements.
  • Provide technical assistance to team members and deploy and diagnose systems for end users.
  • Reduced technician response time and the time required to close tickets by 50%.
  • Provided support to five separate locations located all across the US and Malaysia.
  • Responded to queries, run diagnostic programs, isolated problems and implemented solutions.
  • Provided cross-training for all staff members on a variety of hardware and software.
  • Assessed and projected costs and purchasing under budgets set by IT Director.
  • Conducted behavioral and technical interviews for prospective IT employees.
  • Supported 20,000+ employees across Canada and the US.
  • Worked closely with network support for connectivity issues.
  • Installed and configured Microsoft SQL 2008.
  • Worked directly with the Operations and Project Managers to help facilitate software/hardware rollouts across the entire campus.
  • Complete diligent needs assessment and analysis to enhance efficiencies, reduce superfluous tasking and manage costs.
  • Provided IT support to Buenos Aires office (100 end-users).

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350 OS Jobs

No jobs at selected location

20. Mac
demand arrow
average Demand
Here's how Mac is used in Desktop Support Supervisor jobs:
  • Administered and troubleshot multiple TeleMed Video Conferencing machines for Remote Physician access.
  • Install, set up and configure local and networked printers, scanners, fax machines, and other peripherals.
  • Provided advanced Macintosh and PC support and training to company executives, end users, and technicians.
  • Lead the upgraded for CVS Pharmacy systems in Hudson and Bergen counties, New Jersey.
  • Installed Checkpoint VPN solutions on all client machines.
  • Manage and support the Print servers in a mixed NT/Win2000 environment Support and Configure Lotus Notes on Client machines
  • Lead design and administrator for multiple vCenter farms with 800+ virtual machines.
  • Establish break/fix and IMAC processes to support Toro worldwide.
  • Manage the desktop work queues for the Middletown site (help desk tickets and MAC requests).

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160 Mac Jobs

No jobs at selected location

21. Software Applications
demand arrow
average Demand
Here's how Software Applications is used in Desktop Support Supervisor jobs:
  • Respond to client questions relating to hardware and software applications.
  • Provide support for software applications.

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125 Software Applications Jobs

No jobs at selected location

22. Oversaw
demand arrow
average Demand
Here's how Oversaw is used in Desktop Support Supervisor jobs:
  • Planned and oversaw the change from outsourcing printer/fax support to in-house, providing significant savings.
  • Assigned, scheduled, and oversaw the tasks and duties for Desktop Technicians.
  • Initiated, adapted, and managed SCCM 2012 R2 Planned and oversaw EOL projects.

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23. Performance Reviews
demand arrow
average Demand
Here's how Performance Reviews is used in Desktop Support Supervisor jobs:
  • Supervised 6 technicians (performed performance reviews, managed vacation scheduling, etc.)
  • Administered performance reviews and reports for desktop support team.

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376 Performance Reviews Jobs

No jobs at selected location

24. Domain
demand arrow
average Demand
Here's how Domain is used in Desktop Support Supervisor jobs:
  • Participated in and led multiple bank conversions, migrating technical assets from acquired banks into holding company network/domain.
  • Implemented WSUS and WDS deployment systems via Windows Server 2003 and Assisted with Domain Forest upgrade to Windows Server 2008 R2.
  • Support in the domain and office 365 migrations of users.
  • Directed network migration from workgroup-based networking to domain.

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2,223 Domain Jobs

No jobs at selected location

25. Novell
demand arrow
average Demand
Here's how Novell is used in Desktop Support Supervisor jobs:
  • Provided Novell and NT account maintenance.
  • Network account administration for NT, Novell and Citrix, assisting with different departments in evaluating technology request.
  • Created all IDs for the Westmont campus in Novell, Exchange and Active Directory.

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26. Itil
demand arrow
average Demand
Here's how Itil is used in Desktop Support Supervisor jobs:
  • Key member of Team selecting new ITIL compliant Service Desk Management software.
  • Aligned services to the ITIL framework to gain efficiencies and decrease customer downtime.
  • Created new processes and service catalogues in order to more closely align Desktop Support to ITIL service management processes and strategy.

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650 Itil Jobs

No jobs at selected location

27. Level Agreements
demand arrow
average Demand
Here's how Level Agreements is used in Desktop Support Supervisor jobs:
  • Maintained and improved existing Service Level Agreements.
  • Insured that Service Level Agreements were met and implemented on a case by case scenario.
  • Worked with Entex to establish services and service level agreements for desktop services.

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466 Level Agreements Jobs

No jobs at selected location

28. User Accounts
demand arrow
average Demand
Here's how User Accounts is used in Desktop Support Supervisor jobs:
  • Create and manage user accounts, rights and group policies via Active Directory.
  • Administered user accounts and file permissions for 800 users.
  • Managed user accounts and reset passwords with Active Directory.
  • Maintained and updated user accounts as needed.
  • Maintained the Active Directory: creating/deleting user accounts, Added/removed old computer names from the domain.
  • Created user accounts for NT 4.0 and Winframe/Citrix servers.

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52 User Accounts Jobs

No jobs at selected location

29. Computer Hardware
demand arrow
average Demand
Here's how Computer Hardware is used in Desktop Support Supervisor jobs:
  • Installed computer hardware for new ambulatory offices
  • Worked with managers to forecast budget funds for computer hardware and computer software.
  • Coordinate the break/fix repair of all warranty related computer hardware work with vendors.
  • Worked with the IT Manager to develop and maintain computer hardware and printer standards for the enterprise.

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12 Computer Hardware Jobs

No jobs at selected location

30. Sccm
demand arrow
low Demand
Here's how Sccm is used in Desktop Support Supervisor jobs:
  • Provided leadership and insight for implementation of automated processes on the Help Desk such as Microsoft's App-V and SCCM products.
  • Installed software / hardware and migrated user's data using scripts, USMT and SCCM.
  • Manage workstation patching / updates to all devices using Microsoft WSUS and SCCM.
  • Managed, designed, implemented and supported SCCM 2007 for two corporate offices.

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15 Sccm Jobs

No jobs at selected location

31. Software Upgrades
demand arrow
low Demand
Here's how Software Upgrades is used in Desktop Support Supervisor jobs:
  • Performed software upgrades as needed or as requested by each Department.
  • Handle calls dealing with warranty issues; software upgrades and reinstalls.

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54 Software Upgrades Jobs

No jobs at selected location

32. IP
demand arrow
low Demand
Here's how IP is used in Desktop Support Supervisor jobs:
  • Coordinated equipment moves, new equipment deployment and proper disposal of technology.
  • Upgraded and maintained workstations and peripheral hardware.
  • Maintained inventory and cultivated multiple vendor relationships.
  • Replaced old server for an IBM server (install and configure) and migrate all customers' prescriptions and data.
  • Maintain and accounted military equipment in excess of $1,000,000.00 resulting in zero loss in a 2 year period.
  • Provide leadership and supervised 6 personnel ensuring 100% mission capable and minimal service interruptions to users.
  • Support of multiple clients in a Server 2003, 2008 and Windows 2000 / XP environment.
  • Managed a MITEL phone system consisting of both IP-based and digital phones.
  • Managed all the static internal/external IP addresses in the network.
  • Manage equipment requests, local inventory, and tracking processes.
  • Provision employee requests for Software and Computer related equipment.
  • Maintained active warranties on all computers or server equipment.
  • Employed Unicenter to augment inventory and internal systems audits, retire outdated equipment and pushed software installations.
  • Maintained computing environment by creating and manipulating images for quick deployment to client community using Ghost, Drive Image or Unicenter.
  • Manage printer installations and locations to provide accurate placement and updates to Iprint Mapped system.
  • Provided technical leadership and project coordination to meet SLAs and deadlines.
  • Handled system restores, system fixes/enhancements, and IPLs.
  • Communicated account activity to circulation field branch offices Actively participated and supported departmental goals and objectives Assisted with special projects.
  • support Build, configure, set up and tests POS equipment scheduled for installation at our new stores.
  • Performed repairs on computers, printers, blackberries, smartphones, iPhones, iPads and other peripherals.

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1,255 IP Jobs

No jobs at selected location

33. Disciplinary Actions
demand arrow
low Demand
Here's how Disciplinary Actions is used in Desktop Support Supervisor jobs:
  • Handled all disciplinary actions with Operators, solved problems quickly and appropriately and recommended probation and/or termination.
  • Experience with performance evaluations, hiring, disciplinary actions and salary recommendations.
  • Completed and administered performance review and disciplinary actions.

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42 Disciplinary Actions Jobs

No jobs at selected location

34. Computer System
demand arrow
low Demand
Here's how Computer System is used in Desktop Support Supervisor jobs:
  • Awarded Top Grad in Communications Computer Systems Information Management School.
  • Monitor programs and functions of the computer systems for completion, isolating and containing system errors by initiating corrective actions.
  • Manage network, functional security systems, and computer system assets in three States.
  • Oversee the product lifecycle of various personal computer systems.

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68 Computer System Jobs

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35. LAN
demand arrow
low Demand
Here's how LAN is used in Desktop Support Supervisor jobs:
  • Capitalized on strengths and interests of personnel, developed individualized training plans, and instituted creative incentive programs.
  • Develop and execute plans and strategies in close collaboration with business teams including executive management.
  • Incorporated new plans and evaluated/revised an $8M equipment inventory.
  • Maintained the computing environment and planned for upgrades when necessary/feasible.
  • Plan projects, maintenance/upgrades of infrastructure.
  • Planned, coordinated, and scheduled a successful $4M project configuring 2.5K systems implementing advanced security features on vital resources.
  • Coordinated and planned moving structure of entire department and hardware to the new site and helped with the structure and design.
  • Determined procedures for a number of team functions including: training, troubleshooting, documentation, contingency planning, etc.
  • Worked on a team to plan and implement the deployment of BMC Remedy to replace FrontRange for ticket escalations.
  • Assigned and prioritized work, setting expectations, performance management and disciplinary actions (Performance Improvement Plans).
  • Coordinated with business and vendors in the upgrade of enterprise structured wiring cable plants to Cat5e infrastructure.
  • Assisted company support staff and contractors in the installation of all PC's and LAN/WAN network hardware.
  • Involved in the planning committees to consolidate buildings and to move employees from one location to another.
  • Led the Windows 7 migration team that planned and upgraded all clinical computers from XP.
  • Created company-wide fiber optic networking standards for Enterprise LAN campus network.
  • Utilize Landesk to remote control PC's in outer office for support.
  • Provide desktop/network/telecom support and administration to internal and remote customers in Middletown CT, Atlanta GA, And Phoenix AZ locations.
  • Evaluated, planned and implemented the rollout of new desktop hardware, policies, and procedures (i.e.
  • Manage IT support team Cisco Switches and Router configuration Configures, tests, and maintains LAN/WAN equipment's and related services.
  • Build and deploy Intel LANDesk Management 6.4 production servers for Metro IT staff to use for remote controlling offsite branch workstations.

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200 LAN Jobs

No jobs at selected location

36. Sharepoint
demand arrow
low Demand
Here's how Sharepoint is used in Desktop Support Supervisor jobs:
  • Project manager for Enterprise Sharepoint web server farm.

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192 Sharepoint Jobs

No jobs at selected location

37. Suite
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low Demand
Here's how Suite is used in Desktop Support Supervisor jobs:
  • Supported all products in Microsoft Office 2010 Suite.
  • Project Manager - Microsoft Office 2007 Suite.

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3,906 Suite Jobs

No jobs at selected location

38. Lotus Notes
demand arrow
low Demand
Here's how Lotus Notes is used in Desktop Support Supervisor jobs:
  • Project Lead for Lotus Notes (R5), Windows 2000, and Office 2000 implementations for offices in five States.
  • Redesigned the usability of the Lotus Notes based ticketing system, resulting in clearer and more precise metrics.
  • Rolled out a number of critical application companywide including IPass, Cisco VPN, Office 2000, Lotus Notes, etc.

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45 Lotus Notes Jobs

No jobs at selected location

39. Level Support
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low Demand
Here's how Level Support is used in Desktop Support Supervisor jobs:
  • Provide executive level support and escalation point for complex issues.
  • Provided LAN/WAN first level support for local and remote environment.
  • Provide third level support for remote applications (i.e.

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111 Level Support Jobs

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40. Day-To-Day Operations
demand arrow
low Demand
Here's how Day-To-Day Operations is used in Desktop Support Supervisor jobs:
  • Supported and lead the day-to-day operations of the desktop support team.
  • Managed all day-to-day operations such as scheduling, escalations, conducting team meetings, coaching and reviewing team KPIs.

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41. HR
demand arrow
low Demand
Here's how HR is used in Desktop Support Supervisor jobs:
  • Supervised professional information technology staff to ensure accomplishment of assigned duties and responsibilities through priority determination and work review.
  • Created stable, consistent work environment through efficient installation and configuration of all technology software and hardware.
  • Increased accountability and maintained consistent refresh cycle, through efficient and comprehensive hardware and software inventories.
  • Directed the implementation of a new printing, scanning and fax solution throughout the organization to replace antiquated equipment and processes.
  • Provided training and support to desktop team members to ensure the efficient and effective operation of desktop systems throughout environment.
  • Negotiated contract and lease terms for all equipment purchased or leased through Hewlett Packard for Kaiser as a whole.
  • Lead, coordinate, and participate in key process improvements for all Windows environments throughout the organization.
  • Achieved high levels of user satisfaction and 100% staff retention rate over a three-year period.
  • Managed desktop and network support for 300+ staff - at thirteen remote offices throughout the US.
  • Provide third level support for Corporate (HR, Finance and Legal) desktop applications.
  • Work closely with HR & Accounting to implement better team member asset tracking.
  • Provide supervision for three Team Leads and six Installation Technicians locally.
  • Processed and resolved client escalations through to completion as needed.
  • Provide remote supervision for three Technicians in international sites.
  • Accomplished in record time through self-study.
  • Promoted to support New Jersey system and network infrastructure consisting of20 [ ] servers interconnected with mainframe through Cisco routers.
  • Managed general workflow and the use of presentation center operators within and between centers throughout the GS worldwide network.
  • Managed an IT Service Desk with four direct reports (three techs and one purchasing agent).
  • Maintain and expand my hardware knowledge through HP Portal web site using my HP Certified Tech.
  • Observed and measured departmental performance thru BMC Remedy and Daptiv and recommend modifications to the existing practices.

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14,081 HR Jobs

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42. Computer Peripherals
demand arrow
low Demand
43. Direct Reports
demand arrow
low Demand
Here's how Direct Reports is used in Desktop Support Supervisor jobs:
  • Managed a team of 18 direct reports who supported 4500+ Clients in the United States.
  • Help Desk Supervisor Law Firm 24x7 operation supporting 2,500 users with 20 direct reports.

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3,128 Direct Reports Jobs

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44. Network Security
demand arrow
low Demand
272 Network Security Jobs

No jobs at selected location

45. Monthly Reports
demand arrow
low Demand
Here's how Monthly Reports is used in Desktop Support Supervisor jobs:
  • Created weekly and monthly reports to review Service Level Agreement (SLA) compliance and metrics.
  • Obtained metrics from Lotus Notes based ticketing system and provided monthly reports to upper management.

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26 Monthly Reports Jobs

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46. Curriculum Development
demand arrow
low Demand
Here's how Curriculum Development is used in Desktop Support Supervisor jobs:
  • Work directly with 4 firmwide Trainers for eLearning, classroom, and desk side Curriculum development for technology upgrades and migrations.

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49 Curriculum Development Jobs

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47. Webex
demand arrow
low Demand
3 Webex Jobs

No jobs at selected location

48. SOX
demand arrow
low Demand
Here's how SOX is used in Desktop Support Supervisor jobs:
  • Create and update Documentation database's for SOX, ISO and ITIL management.
  • Keep all medical records in strict accordance with SOX compliance regulations.
  • Performed internal audits on network infrastructure for SOX compliance.

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532 SOX Jobs

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49. Lenovo
demand arrow
low Demand
9 Lenovo Jobs

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50. Ethernet
demand arrow
low Demand
Here's how Ethernet is used in Desktop Support Supervisor jobs:
  • Network Administrator for LAN/WAN token-ring and Ethernet network (including cabling) for 1,500+ devices.

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29 Ethernet Jobs

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Desktop Support Supervisor Jobs

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20 Most Common Skills For A Desktop Support Supervisor

Hardware Inventory

15.3%

Laptops

8.8%

PCS

7.8%

Network Printers

6.8%

Windows XP

5.9%

Active Directory

5.5%

Desktop Support Staff

5.4%

Technical Support

5.3%

Customer Service

4.5%

Windows New Technology

4.4%

SLA

4.2%

Helpdesk

3.9%

Asset Management

3.5%

VPN

3.4%

Trouble Tickets

3.1%

Setup

2.9%

Hardware Issues

2.9%

Desktop

2.4%

OS

2.1%

Mac

2.0%
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Typical Skill-Sets Required For A Desktop Support Supervisor

Rank Skill
1 Hardware Inventory 11.3%
2 Laptops 6.5%
3 PCS 5.8%
4 Network Printers 5.0%
5 Windows XP 4.4%
6 Active Directory 4.1%
7 Desktop Support Staff 4.0%
8 Technical Support 3.9%
9 Customer Service 3.3%
10 Windows New Technology 3.2%
11 SLA 3.1%
12 Helpdesk 2.9%
13 Asset Management 2.6%
14 VPN 2.5%
15 Trouble Tickets 2.3%
16 Setup 2.1%
17 Hardware Issues 2.1%
18 Desktop 1.8%
19 OS 1.6%
20 Mac 1.5%
21 Software Applications 1.4%
22 Oversaw 1.4%
23 Performance Reviews 1.4%
24 Domain 1.3%
25 Novell 1.3%
26 Itil 1.2%
27 Level Agreements 1.1%
28 User Accounts 1.1%
29 Computer Hardware 1.1%
30 Sccm 1.1%
31 Software Upgrades 1.1%
32 IP 1.0%
33 Disciplinary Actions 1.0%
34 Computer System 0.9%
35 LAN 0.9%
36 Sharepoint 0.8%
37 Suite 0.8%
38 Lotus Notes 0.8%
39 Level Support 0.8%
40 Day-To-Day Operations 0.8%
41 HR 0.7%
42 Computer Peripherals 0.6%
43 Direct Reports 0.6%
44 Network Security 0.5%
45 Monthly Reports 0.5%
46 Curriculum Development 0.5%
47 Webex 0.5%
48 SOX 0.5%
49 Lenovo 0.5%
50 Ethernet 0.5%
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7,992 Desktop Support Supervisor Jobs

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