FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Desktop Support Team Lead

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Desktop Support Team Lead

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $72,000

    Average Salary

What Does A Desktop Support Team Lead Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Desktop Support Team Lead

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Desktop Support Team Lead?

Send To A Friend

Desktop Support Team Lead Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Desktop Support Team Lead Career Paths

Desktop Support Team Lead
Team Leader Supervisor Manager
Information Technology Manager
7 Yearsyrs
Team Leader Manager Information Technology Manager
Information Technology Director
10 Yearsyrs
Team Leader Project Manager Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Level Senior Technician Senior System Administrator Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Level Senior Technician Senior System Administrator
Information Technology Operations Manager
9 Yearsyrs
Level Senior Technician Senior System Administrator Systems Manager
Information Systems Manager
6 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Desktop Support Manager Support Manager Help Desk Manager
Service Desk Manager
7 Yearsyrs
Desktop Support Manager Support Manager
Implementation Manager
8 Yearsyrs
Desktop Support Manager Information Technology Support Manager Information Technology Operations Manager
Information Technology Systems Manager
8 Yearsyrs
Level Senior Technician
6 Yearsyrs
Information Technology Project Manager Estimator Project Manager Quality Control Manager
Technical Services Manager
7 Yearsyrs
Service Delivery Manager Operations Project Manager Material Manager
Systems Manager
6 Yearsyrs
Project Leader Business Systems Senior Analyst Senior Consultant, Information Technology
Senior Information Technology Specialist
8 Yearsyrs
Project Leader Senior Business Analyst Information Technology Senior Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Show More
Share

Do you work as a Desktop Support Team Lead?

Help others decide if this is a good career for them

Average Length of Employment
Desktop Engineer 2.5 years
Top Careers Before Desktop Support Team Lead
Consultant 2.3%
Top Careers After Desktop Support Team Lead
Consultant 2.8%

Do you work as a Desktop Support Team Lead?

Desktop Support Team Lead Demographics

Gender

Male

82.4%

Female

12.2%

Unknown

5.4%
Ethnicity

White

57.7%

Hispanic or Latino

15.6%

Black or African American

12.7%

Asian

9.2%

Unknown

4.7%
Show More
Foreign Languages Spoken

Spanish

36.4%

Filipino

9.1%

Braille

9.1%

Cantonese

9.1%

German

9.1%

Tagalog

9.1%

Mandarin

9.1%

Arabic

9.1%
Show More

Desktop Support Team Lead Education

Schools

University of Phoenix

23.3%

University of Houston

11.0%

University of Maryland - University College

5.5%

Miami University

5.5%

Northern Virginia Community College

5.5%

Liberty University

4.1%

Community College of the Air Force

4.1%

Strayer University

4.1%

Kaplan University

4.1%

Illinois Institute of Technology

4.1%

More Tech Institute

4.1%

Regis University

2.7%

Champlain College

2.7%

Rockland Community College

2.7%

Virginia Commonwealth University

2.7%

University of North Alabama

2.7%

American Academy of Art

2.7%

York College

2.7%

University of Northern Iowa

2.7%

Villanova University

2.7%
Show More
Majors

Business

18.4%

Computer Information Systems

16.4%

Computer Science

15.1%

Information Technology

8.4%

Computer Networking

7.4%

Electrical Engineering

5.4%

Management Information Systems

3.3%

Computer Technical Support

3.3%

Management

3.0%

Electrical Engineering Technology

2.7%

Computer Systems Security

2.7%

Communication

2.0%

General Education, Specific Areas

1.7%

Computer Engineering

1.7%

Education

1.7%

Environmental Control Technologies/Technicians

1.7%

Music

1.3%

Project Management

1.3%

Marketing

1.3%

Information Systems

1.3%
Show More
Degrees

Bachelors

38.9%

Other

25.6%

Associate

17.4%

Masters

9.7%

Certificate

4.3%

Diploma

3.8%

Doctorate

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Desktop Support Team Lead?

Have you worked as a Desktop Support Team Lead? Help other job seekers by rating your experience as a Desktop Support Team Lead.

Top Skills for A Desktop Support Team Lead

  1. Desktop
  2. Windows XP
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated and conducted Desktop Team meetings to identify solutions and account requirements including changes in procedures.
  • Utilized Windows XP and Windows 7 Enterprise custom images built for this enterprise per government group policy standard requirements.
  • Manage WJA which monitors close to 700 network printers in more than 20 offices nationwide.
  • Diagnosed hardware and software failures associated with desktop and laptop PC's and peripherals and arrange servicing by vendor if required.
  • Develop, define, and communicate user/technical support standard operating procedures to technical support staff to enhance support procedures and service.

How Would You Rate Working As a Desktop Support Team Lead?

Are you working as a Desktop Support Team Lead? Help us rate Desktop Support Team Lead as a Career.

Top Desktop Support Team Lead Employers

Jobs From Top Desktop Support Team Lead Employers

Desktop Support Team Lead Videos

How to become a desktop support Consultant? : Careerbuilder Videos from funza Academy

How to become a Desktop Support Technician? Careerbuilder Videos from funza Academy

Related to your recently viewed content