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$52,730
Average Salary
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
EducationEducation requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.
CertificationCertification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.
AdvancementMany computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.
Important QualitiesCustomer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
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Average Length of Employment
Top Careers Before Desktop Support Technician
Top Careers After Desktop Support Technician
Gender
Male
86.7%Female
11.4%Unknown
1.8%Ethnicity
White
74.8%Hispanic or Latino
12.9%Asian
8.8%Unknown
2.6%Black or African American
0.8%Languages Spoken
Spanish
56.4%French
8.3%Carrier
4.1%Arabic
4.1%Portuguese
3.7%German
2.8%Hindi
2.8%Cantonese
2.3%Japanese
2.3%Vietnamese
1.4%Cheyenne
1.4%Dutch
1.4%Russian
1.4%Bengali
1.4%Italian
1.4%Chinese
1.4%Korean
0.9%Armenian
0.9%Braille
0.9%Urdu
0.9%Desktop Support Technician
Unfortunately we don’t have enough data for this section.
Schools
University of Phoenix
21.2%Strayer University
9.1%University of Maryland - University College
8.4%Northern Virginia Community College
7.6%Western Governors University
6.9%Community College of the Air Force
4.2%Kaplan University
4.2%George Mason University
3.5%Heald College - Central Administrative Office
3.5%American InterContinental University
3.5%ECPI University
3.1%Northeastern University
2.9%Houston Community College
2.7%University of Houston
2.7%Porter and Chester Institute
2.7%New York City College of Technology of the City University of New York
2.7%Prince George's Community College
2.7%Pennsylvania State University
2.7%More Tech Institute
2.7%The Academy
2.6%Majors
Degrees
Bachelors
37.1%Other
24.8%Associate
23.5%Masters
6.0%Certificate
5.8%Diploma
2.6%Doctorate
0.2%License
0.1%Desktop Support Technician
Unfortunately we don’t have enough data for this section.
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