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There are people with a natural gift for anything related to technology. These are the people who can easily understand tech-related stuff. Their learning agility when it comes to programs, systems, and networks is high. It's a bonus if you have a gift for technology and you can provide excellent customer service. If you fit this category, companies would surely want to hire you. One of the on-demand jobs for this type of person is the desktop support specialist. In this role, you will be on standby to help with ticket requests related to the users' computers. This may involve program, application, or network support needs. As such, if you wish to make a career in this role, you need to have patience. You should also know how to walk clients through solutions in case you won't be able to attend to their concerns physically.

Typically, information technology professionals are paid better than their peers in other fields. This role is no exception. So if you want a fulfilling role with lucrative pay, this would be the best for you!

There is more than meets the eye when it comes to being a desktop support technician. For example, did you know that they make an average of $19.75 an hour? That's $41,070 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desktop Support Technician Do

There are certain skills that many desktop support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Desktop Support Technician does

How To Become a Desktop Support Technician

If you're interested in becoming a desktop support technician, one of the first things to consider is how much education you need. We've determined that 45.5% of desktop support technicians have a bachelor's degree. In terms of higher education levels, we found that 3.3% of desktop support technicians have master's degrees. Even though some desktop support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desktop support technician. When we researched the most common majors for a desktop support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support technician resumes include diploma degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a desktop support technician. In fact, many desktop support technician jobs require experience in a role such as computer technician. Meanwhile, many desktop support technicians also have previous career experience in roles such as technical support specialist or help desk analyst.

Desktop Support Technician Career Paths

Average Salary for a Desktop Support Technician

Desktop Support Technicians in America make an average salary of $41,070 per year or $20 per hour. The top 10 percent makes over $53,000 per year, while the bottom 10 percent under $31,000 per year.
Average Desktop Support Technician Salary
$41,070 Yearly
$19.75 hourly
$31,000
10 %
$41,000
Median
$53,000
90 %

What Am I Worth?

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Desktop Support Technician Education

Desktop Support Technician Majors

Desktop Support Technician Degrees

Bachelors

45.5 %

Associate

38.2 %

Diploma

4.8 %

Top Colleges for Desktop Support Technicians

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590

Top Skills For a Desktop Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.9% of desktop support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Desktop Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Desktop Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Desktop Support Technician Demographics

Desktop Support Technician Gender Distribution

Male
Male
90%
Female
Female
10%

After extensive research and analysis, Zippia's data science team found that:

  • Among desktop support technicians, 10.2% of them are women, while 89.8% are men.

  • The most common race/ethnicity among desktop support technicians is White, which makes up 58.4% of all desktop support technicians.

  • The most common foreign language among desktop support technicians is Spanish at 55.4%.

Online Courses For Desktop Support Technician That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Computer Network Fundamentals- IT Helpdesk & Desktop Support
udemy
4.2
(255)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

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Best States For a Desktop Support Technician

Some places are better than others when it comes to starting a career as a desktop support technician. The best states for people in this position are Alaska, Massachusetts, California, and New Jersey. Desktop support technicians make the most in Alaska with an average salary of $56,569. Whereas in Massachusetts and California, they would average $55,952 and $55,656, respectively. While desktop support technicians would only make an average of $53,891 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Desktop Support Technician Jobs:
6,429
Highest 10% Earn:
$73,000
Location Quotient:
1.27 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Alaska

Total Desktop Support Technician Jobs:
145
Highest 10% Earn:
$65,000
Location Quotient:
1 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Desktop Support Technician Jobs:
1,451
Highest 10% Earn:
$76,000
Location Quotient:
0.91 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Desktop Support Technicians

How Do Desktop Support Technician Rate Their Jobs?

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What do you like the most about working as Desktop Support Technician?

Figuring out difficult issues and dealing with people. Show More

What do you NOT like?

Outsourcing, contract jobs, low pay, lack of respect from management. Show More

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Top Desktop Support Technician Employers

Most Common Employers For Desktop Support Technician

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1IBM$71,671$34.46158
2Dell$70,235$33.7798
3Unisys$60,773$29.2268
4JPMorgan Chase & Co.$50,922$24.4837
5Siemens$46,692$22.4536
6Lockheed Martin$44,988$21.6366
7Northrop Grumman$42,971$20.6636
8Kaiser Permanente$42,067$20.2266
9AT&T$41,657$20.0344
10Computer Science Corporation$41,231$19.8256

Desktop Support Technician Videos

Becoming a Desktop Support Technician FAQs

How do I become a good desktop support technician?

To become a good desktop support technician, you need to accumulate the knowledge and skills needed to provide excellent customer or end-user support. This means you need a combination of technical expertise and customer service experience to be a good desktop support technician.

How do I get a job in desktop support?

You can get a job in desktop support by pursuing the necessary experience and educational qualifications. A person who wants to work in desktop support should gain at least an associate's degree in computer science, though a bachelor's degree is generally preferred.

How much do desktop support technicians make?

Desktop support technicians make an average salary of between $45,000 to $55,000 a year. Typically this means a person is making around $20 to $25 an hour.

This, however, can vary significantly depending on education level, experience, and industry. For example, an entry-level desktop support technician is likely to make around $40,000, while a desktop support technician with multiple years of experience might make closer to $60,000 in a year.

Is desktop support technician a good career?

Yes, desktop support is a good career option for many people. This job is an ideal position for entry-level people who want to get into big tech. While this position does not pay as well as other tech positions, it is an important stepping stone to promotion within the field.

What qualifications do you need to be an IT support technician?

The minimum base qualifications for an IT support technician are an associate's degree in computer science and some work experience. Typically companies prefer to hire people with a bachelor's degree and deep knowledge of various computer programs.

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