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Become A Desktop Support Technician

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Working As A Desktop Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $52,730

    Average Salary

What Does A Desktop Support Technician Do

A Desktop Support Technician installs, maintains, and troubleshoots desktop and laptop computers. They make recommendations and implement enhancements for increasing uptime, performance, and reliability.

How To Become A Desktop Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Desktop Support Technician jobs

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Desktop Support Technician Career Paths

Desktop Support Technician
Data Center Technician Data Center Engineer Data Center Operator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Desktop Support Specialist Network Administrator Director Of Information
Director, Technical Operations
11 Yearsyrs
Information Technology Specialist Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Technology Consultant Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Help Desk Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Desktop Support Specialist Network Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Information Technology/Support Technician Information Technology Specialist Systems Engineer
Product Manager
7 Yearsyrs
Information Technology Specialist Systems Engineer Product Manager
Research And Development Technician
6 Yearsyrs
Information Technology/Support Technician Information Technology Technician Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Help Desk Specialist Technical Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Project Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Infrastructure Analyst Technical Support Specialist Systems Analyst
Systems Manager
7 Yearsyrs
Systems Engineer Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Systems Engineer Information Technology Manager
Technical Services Manager
8 Yearsyrs
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Desktop Support Technician Demographics

Gender

  • Male

    86.7%
  • Female

    11.4%
  • Unknown

    1.8%

Ethnicity

  • White

    74.8%
  • Hispanic or Latino

    12.9%
  • Asian

    8.8%
  • Unknown

    2.6%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    56.4%
  • French

    8.3%
  • Carrier

    4.1%
  • Arabic

    4.1%
  • Portuguese

    3.7%
  • German

    2.8%
  • Hindi

    2.8%
  • Cantonese

    2.3%
  • Japanese

    2.3%
  • Vietnamese

    1.4%
  • Cheyenne

    1.4%
  • Dutch

    1.4%
  • Russian

    1.4%
  • Bengali

    1.4%
  • Italian

    1.4%
  • Chinese

    1.4%
  • Korean

    0.9%
  • Armenian

    0.9%
  • Braille

    0.9%
  • Urdu

    0.9%
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Desktop Support Technician

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Desktop Support Technician Education

Desktop Support Technician

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Top Skills for A Desktop Support Technician

ComputerHardwareLaptopComputersNetworkPrintersPersonalComputersRemoteDesktopActiveDirectoryWindowsXPTroubleshootDesktopSupportSetupCustomerServiceTechnicalSupportVPNPCSBackupMacOSLan/WanUserAccountsEndUser

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Top Desktop Support Technician Skills

  1. Computer Hardware
  2. Laptop Computers
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Install, modify, and repair computer hardware and software.
  • Repaired desktop and laptop computers with hardware resolutions.
  • Provided troubleshooting of Network printers when the users were unable to print to the printer.
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
  • Utilized Casper Suite and Apple Remote Desktop to diagnose computers remotely.

Top Desktop Support Technician Employers

Desktop Support Technician Videos

How to become a Desktop Support Technician? Careerbuilder Videos from funza Academy

How to become a desktop support Consultant? : Careerbuilder Videos from funza Academy

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