There are people with a natural gift for anything related to technology. These are the people who can easily understand tech-related stuff. Their learning agility when it comes to programs, systems, and networks is high. It's a bonus if you have a gift for technology and you can provide excellent customer service. If you fit this category, companies would surely want to hire you. One of the on-demand jobs for this type of person is the desktop support specialist. In this role, you will be on standby to help with ticket requests related to the users' computers. This may involve program, application, or network support needs. As such, if you wish to make a career in this role, you need to have patience. You should also know how to walk clients through solutions in case you won't be able to attend to their concerns physically.
Typically, information technology professionals are paid better than their peers in other fields. This role is no exception. So if you want a fulfilling role with lucrative pay, this would be the best for you!
There is more than meets the eye when it comes to being a desktop support technician. For example, did you know that they make an average of $19.48 an hour? That's $40,510 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many desktop support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a desktop support technician, we found that a lot of resumes listed 8.9% of desktop support technicians included customer service, while 8.3% of resumes included desktop, and 7.6% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desktop support technician job title. But what industry to start with? Most desktop support technicians actually find jobs in the technology and health care industries.
If you're interested in becoming a desktop support technician, one of the first things to consider is how much education you need. We've determined that 37.5% of desktop support technicians have a bachelor's degree. In terms of higher education levels, we found that 2.7% of desktop support technicians have master's degrees. Even though some desktop support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a desktop support technician. When we researched the most common majors for a desktop support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support technician resumes include diploma degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a desktop support technician. In fact, many desktop support technician jobs require experience in a role such as computer technician. Meanwhile, many desktop support technicians also have previous career experience in roles such as technical support specialist or help desk analyst.