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Desktop Support Technician Careers

There are people with a natural gift for anything related to technology. These are the people who can easily understand tech-related stuff. Their learning agility when it comes to programs, systems, and networks is high. It's a bonus if you have a gift for technology and you can provide excellent customer service. If you fit this category, companies would surely want to hire you. One of the on-demand jobs for this type of person is the desktop support specialist. In this role, you will be on standby to help with ticket requests related to the users' computers. This may involve program, application, or network support needs. As such, if you wish to make a career in this role, you need to have patience. You should also know how to walk clients through solutions in case you won't be able to attend to their concerns physically.

Typically, information technology professionals are paid better than their peers in other fields. This role is no exception. So if you want a fulfilling role with lucrative pay, this would be the best for you!

There is more than meets the eye when it comes to being a desktop support technician. For example, did you know that they make an average of $19.48 an hour? That's $40,510 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Desktop Support Technician Do

There are certain skills that many desktop support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a desktop support technician, we found that a lot of resumes listed 8.9% of desktop support technicians included customer service, while 8.3% of resumes included desktop, and 7.6% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desktop support technician job title. But what industry to start with? Most desktop support technicians actually find jobs in the technology and health care industries.

How To Become a Desktop Support Technician

If you're interested in becoming a desktop support technician, one of the first things to consider is how much education you need. We've determined that 37.5% of desktop support technicians have a bachelor's degree. In terms of higher education levels, we found that 2.7% of desktop support technicians have master's degrees. Even though some desktop support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a desktop support technician. When we researched the most common majors for a desktop support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support technician resumes include diploma degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a desktop support technician. In fact, many desktop support technician jobs require experience in a role such as computer technician. Meanwhile, many desktop support technicians also have previous career experience in roles such as technical support specialist or help desk analyst.

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Average Salary
$40,510
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
83,829
Job Openings

Desktop Support Technician Career Paths

Top Careers Before Desktop Support Technician

Top Careers After Desktop Support Technician

Desktop Support Technician Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Desktop Support Technician

Desktop Support Technicians in America make an average salary of $40,510 per year or $19 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $31,000 per year.
Average Salary
$40,510
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Palo Alto, CA
Salary Range48k - 65k$56k$56,221
Washington, DC
Salary Range45k - 65k$54k$54,465
Baltimore, MD
Salary Range40k - 59k$49k$49,263
Jersey City, NJ
Salary Range40k - 58k$49k$48,630
Alexandria, VA
Salary Range37k - 55k$46k$45,814
Boston, MA
Salary Range38k - 53k$46k$45,670
$29k
$65k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Desktop Support
Desktop Support
Murray Resources
Murray Resources
06/29/2021
06/29/2021
$48,00106/29/2021
$48,001
{Title:Desktop Support Technician, City:Santa Cruz}
{Title:Desktop Support Technician, City:Santa Cruz}
University of California
University of California
06/27/2021
06/27/2021
$56,51606/27/2021
$56,516
Desktop Support Technician
Desktop Support Technician
Insight Enterprises, Inc.
Insight Enterprises, Inc.
06/27/2021
06/27/2021
$54,26206/27/2021
$54,262
Desktop Support Technician
Desktop Support Technician
Wake County
Wake County
06/26/2021
06/26/2021
$47,93806/26/2021
$47,938
Desktop Support Technician (DOI-MDS)
Desktop Support Technician (DOI-MDS)
Nuaxis Innovations
Nuaxis Innovations
06/25/2021
06/25/2021
$51,00006/25/2021
$51,000
See More Recent Salaries

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Desktop Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desktop Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Desktop Support Technician Resume

At Zippia, we went through countless Desktop Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Desktop Support Technician Demographics

Gender

male

84.6 %

female

11.8 %

unknown

3.6 %

Ethnicity

White

60.6 %

Hispanic or Latino

14.5 %

Black or African American

11.2 %

Foreign Languages Spoken

Spanish

55.4 %

French

8.0 %

Arabic

4.8 %
See More Demographics

Desktop Support Technician Education

Degrees

Bachelors

37.5 %

Associate

31.5 %

Certificate

20.2 %

Top Colleges for Desktop Support Technicians

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. University of California, Irvine

Irvine, CA • Private

In-State Tuition
$13,700
Enrollment
29,722

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

7. North Carolina State University

Raleigh, NC • Private

In-State Tuition
$9,101
Enrollment
23,708

8. Stevens Institute of Technology

Hoboken, NJ • Private

In-State Tuition
$52,202
Enrollment
3,420

9. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

10. Rensselaer Polytechnic Institute

Troy, NY • Private

In-State Tuition
$53,880
Enrollment
6,590
See More Education Info

Online Courses For Desktop Support Technician That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
3.8
(1,096)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.2
(578)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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Top Skills For a Desktop Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.9% of desktop support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Desktop Support Technician

Some places are better than others when it comes to starting a career as a desktop support technician. The best states for people in this position are Alaska, California, Maryland, and New Jersey. Desktop support technicians make the most in Alaska with an average salary of $55,201. Whereas in California and Maryland, they would average $54,351 and $49,235, respectively. While desktop support technicians would only make an average of $48,896 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Desktop Support Technician Jobs:
6,429
Highest 10% Earn:
$72,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. District of Columbia

Total Desktop Support Technician Jobs:
397
Highest 10% Earn:
$77,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Desktop Support Technician Jobs:
145
Highest 10% Earn:
$59,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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How Do Desktop Support Technician Rate Their Jobs?

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1.0

AvoidMarch 2019

1.0

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What do you like the most about working as Desktop Support Technician?

Figuring out difficult issues and dealing with people. Show More

What do you NOT like?

Outsourcing, contract jobs, low pay, lack of respect from management. Show More

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Top Desktop Support Technician Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ desktop support technicians and discovered their number of desktop support technician opportunities and average salary. Through our research, we concluded that TEKsystems was the best, especially with an average salary of $42,656. Robert Half International follows up with an average salary of $39,212, and then comes Apex Systems, LLC with an average of $34,924. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a desktop support technician. The employers include Aerotek, CompuCom, and Community Foundation of Northwest Indiana

1. TEKsystems
4.8
Avg. Salary: 
$42,656
Desktop Support Technicians Hired: 
274+
2. Robert Half International
4.5
Avg. Salary: 
$39,212
Desktop Support Technicians Hired: 
228+
3. Apex Systems
4.7
Avg. Salary: 
$34,924
Desktop Support Technicians Hired: 
163+
4. IBM
4.8
Avg. Salary: 
$53,865
Desktop Support Technicians Hired: 
159+
5. Insight Global
4.3
Avg. Salary: 
$35,266
Desktop Support Technicians Hired: 
119+
6. Dell
4.8
Avg. Salary: 
$62,996
Desktop Support Technicians Hired: 
101+

Desktop Support Technician Videos

Updated October 2, 2020