There are people with a natural gift for anything related to technology. These are the people who can easily understand tech-related stuff. Their learning agility when it comes to programs, systems, and networks is high. It's a bonus if you have a gift for technology and you can provide excellent customer service. If you fit this category, companies would surely want to hire you. One of the on-demand jobs for this type of person is the desktop support specialist. In this role, you will be on standby to help with ticket requests related to the users' computers. This may involve program, application, or network support needs. As such, if you wish to make a career in this role, you need to have patience. You should also know how to walk clients through solutions in case you won't be able to attend to their concerns physically.
Typically, information technology professionals are paid better than their peers in other fields. This role is no exception. So if you want a fulfilling role with lucrative pay, this would be the best for you!
Desktop Support Technician Overview
Desktop Support Technician Careers
There is more than meets the eye when it comes to being a desktop support technician. For example, did you know that they make an average of $19.48 an hour? That's $40,510 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Desktop Support Technician Do
There are certain skills that many desktop support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a desktop support technician, we found that a lot of resumes listed 8.9% of desktop support technicians included customer service, while 8.3% of resumes included desktop, and 7.6% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the desktop support technician job title. But what industry to start with? Most desktop support technicians actually find jobs in the technology and health care industries.
How To Become a Desktop Support Technician
If you're interested in becoming a desktop support technician, one of the first things to consider is how much education you need. We've determined that 37.5% of desktop support technicians have a bachelor's degree. In terms of higher education levels, we found that 2.7% of desktop support technicians have master's degrees. Even though some desktop support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a desktop support technician. When we researched the most common majors for a desktop support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on desktop support technician resumes include diploma degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a desktop support technician. In fact, many desktop support technician jobs require experience in a role such as computer technician. Meanwhile, many desktop support technicians also have previous career experience in roles such as technical support specialist or help desk analyst.
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Desktop Support Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of systems administrator you might progress to a role such as information technology manager eventually. Later on in your career, you could end up with the title information technology director.
Desktop Support Technician Jobs You Might Like
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Average Salary for a Desktop Support Technician
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Murray Resources Desktop Support Desktop Support | Murray Resources Murray Resources | 06/29/2021 06/29/2021 | $48,00106/29/2021 $48,001 |
University of California {Title:Desktop Support Technician, City:Santa Cruz} {Title:Desktop Support Technician, City:Santa Cruz} | University of California University of California | 06/27/2021 06/27/2021 | $56,51606/27/2021 $56,516 |
Insight Enterprises, Inc. Desktop Support Technician Desktop Support Technician | Insight Enterprises, Inc. Insight Enterprises, Inc. | 06/27/2021 06/27/2021 | $54,26206/27/2021 $54,262 |
Wake County Desktop Support Technician Desktop Support Technician | Wake County Wake County | 06/26/2021 06/26/2021 | $47,93806/26/2021 $47,938 |
Nuaxis Innovations Desktop Support Technician (DOI-MDS) Desktop Support Technician (DOI-MDS) | Nuaxis Innovations Nuaxis Innovations | 06/25/2021 06/25/2021 | $51,00006/25/2021 $51,000 |
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Desktop Support Technician Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Desktop Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
10 Best Resume Templates In 2021
Learn How To Write a Desktop Support Technician Resume
At Zippia, we went through countless Desktop Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Colleges for Desktop Support Technicians
1. University of Pennsylvania
Philadelphia, PA • Private
2. Carnegie Mellon University
Pittsburgh, PA • Private
3. University of Southern California
Los Angeles, CA • Private
4. University of California, Irvine
Irvine, CA • Private
5. New York University
New York, NY • Private
6. Boston University
Boston, MA • Private
7. North Carolina State University
Raleigh, NC • Private
8. Stevens Institute of Technology
Hoboken, NJ • Private
9. University of Minnesota - Twin Cities
Minneapolis, MN • Private
10. Rensselaer Polytechnic Institute
Troy, NY • Private
Online Courses For Desktop Support Technician That You May Like
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
Top Skills For a Desktop Support Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.9% of desktop support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
- Customer Service, 8.9%
- Desktop, 8.3%
- Technical Support, 7.6%
- Hardware, 6.6%
- Troubleshoot, 6.4%
- Other Skills, 62.2% See All Desktop Support Technician Skills
Best States For a Desktop Support Technician
Some places are better than others when it comes to starting a career as a desktop support technician. The best states for people in this position are Alaska, California, Maryland, and New Jersey. Desktop support technicians make the most in Alaska with an average salary of $55,201. Whereas in California and Maryland, they would average $54,351 and $49,235, respectively. While desktop support technicians would only make an average of $48,896 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. California
$54,351
Avg. Salary
2. District of Columbia
$54,457
Avg. Salary
3. Alaska
$55,201
Avg. Salary
How Do Desktop Support Technician Rate Their Jobs?
1.0
1.0
Avoid • March 2019What do you like the most about working as Desktop Support Technician?
Figuring out difficult issues and dealing with people. Show MoreTop Desktop Support Technician Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ desktop support technicians and discovered their number of desktop support technician opportunities and average salary. Through our research, we concluded that TEKsystems was the best, especially with an average salary of $42,656. Robert Half International follows up with an average salary of $39,212, and then comes Apex Systems, LLC with an average of $34,924. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a desktop support technician. The employers include Aerotek, CompuCom, and Community Foundation of Northwest Indiana
Desktop Support Technician Videos
