Research Summary. We analyzed 3,384 desktop support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like TEKsystems and Robert Half. Here are the key facts about desktop support technician resumes to help you get the job:

  • The average desktop support technician resume is 537 words long
  • The average desktop support technician resume is 1.2 pages long based on 450 words per page.
  • Customer service is the most common skill found on a desktop support technician resume. It appears on 11.5% of resumes.
After learning about how to write a professional desktop support technician resume, you can make sure your resume checks all the boxes with our resume builder.


Desktop Support Technician Resume Example

Choose From 10+ Customizable Desktop Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Desktop Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume
Desktop Support Technician Resume

What Should Be Included In A Desktop Support Technician Resume


1. Add Contact Information To Your Desktop Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desktop Support Technician Resume Contact Information Example #1
Montgomery, AL 36043| 333-111-2222 |
Do you want to know more?
How To Write The Perfect Resume Header

Desktop Support Technician Jobs You Might Like

Our resume builder tool will walk you through the process of creating a stand-out Desktop Support Technician resume.

resume icon

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desktop Support Technician Resume Relevant Education Example #1
Some College Courses In Electrical Engineering 2014 - 2016
DeVry University Oakbrook Terrace, IL
Desktop Support Technician Resume Relevant Education Example #2
High School Diploma 2014 - 2016

3. Next, Create A Desktop Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Desktop Support Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • OS Skills

    In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

  • Mac Skills

    A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

  • VPN Skills

    A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

  • Software Issues Skills

    Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Top Skills for a Desktop Support Technician
  • Customer Service, 11.5%
  • Desktop Support, 10.5%
  • Troubleshoot, 8.4%
  • Technical Support, 6.1%
  • Remote Desktop, 3.4%
  • Other Skills, 60.1%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

Create The Perfect Resume

Our resume builder tool will walk you through the process of creating a stand-out Desktop Support Technician resume.

resume icon

4. List Your Desktop Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1
Desktop Support Technician
Jacksonville Job Corps
  • Interacted with customers to resolve issues with their video, internet, and phone services in a call center environment.
  • Supported MS Exchange 2003 and 2007 users with email setup and issues.
  • Priced, ordered and installed necessary hardware and software.
  • Worked with large scale GIS desktop support to fix issues for large contract customer.
  • Assisted in gathering quotes for proposals for Compaq hardware through Compaq Partner Programs and various vendors.

Work History Example # 2
Desktop Support Technician
Putnam Investments
  • Managed desktop support for the Macintosh environment at multiple Putnam sites.
  • Assisted and mentored employees by coaching them on how to analyze and troubleshoot complex tickets.
  • Performed daily tasks related to the upgrade of Verizon employee's laptops and migration from Lotus Notes to Microsoft Exchange.
  • Worked with PBX/Rolm system, which included troubleshooting, ordering, installation and programming.
  • Used remote tool Dame Ware for remote desktop session.

Work History Example # 3
Desktop Support Technician (Part-Time)
  • Supported customers in a superb manner with soft and hardware; special Microsoft advisory team member.
  • Remoted into 1000+ computers troubleshooting software, share drive access, and printer issues.
  • Performed Hardware replacement for Government and privately owned Dell pc's
  • Tested software, peripherals hardware, and new systems.
  • Travelled to user locations to analyze and fix hardware problems.

Work History Example # 4
Systems Support
  • Provided troubleshooting of hardware problems, software problems, network problems, systems problems.
  • Worked on Clarify System to order the parts and updating the warranty for the printers.
  • Resolved Lexmark printer issues and repaired reimaging laptops and desktops.
  • Provided support to remote system administrators with troubleshooting local Windows 2008 servers.
  • Maintained numerous models of HP and Lexmark printers.


5. Highlight Your Desktop Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desktop support technician resume:

  1. Certified Network Computer Technician (CNCT)
  2. Security 5 Certification
  3. Microsoft Certified Desktop Support Technician (MCDST)
  4. Dell Certified Systems Expert (DCSE)
  5. Cisco Certified Network Associate (CCNA)
  6. Master Certified Electronics Technician (CETma)
  7. HDI Desktop Support Technician (HDI)
  8. Computer Service Technician (CST)
  9. CCNP Service Provider Operations (CCNP)
  10. Certified Technical Professional (CTP)


6. Finally, Add a Desktop Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Desktop Support Technician Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
resume document icon

Don't Have A Professional Resume?

Desktop Support Technician Jobs You Might Like

Ready To Start Your Desktop Support Technician Resume?

Choose Your Current Work Experience To Start Creating Your Resume

Entry Level icon

Entry Level

Junior Level icon

Junior Level

Mid Level icon

Mid Level

Senior Level icon

Senior Level

Management icon


Executive icon


Related Desktop Support Technician Resume Templates