12 Desktop Support Technician Resume Examples

Five Key Resume Tips For Writing A Desktop Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Computer Hardware, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Desktop Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Desktop Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Walter Shaw
Desktop Support Technician
Contact Information
Blue Bell, PA
(230) 555-3848
wshaw@example.com
Skills
  • Symantec
  • Powerpoint
  • Software Support
  • OS
  • Technical Assistance
  • Personal Computers
  • Helpdesk
  • Sharepoint
  • Windows
  • Cat6
 
 
Employment History
Desktop Support Technician2016 - Present
Unisys
Blue Bell, PA
  • Worked on Citrix Servers and UNIX 3t and 1r servers for the command progress lines..
  • Collaborate with local onsite engineers with hardware and software installations.
  • Resolve software issues relating to Microsoft Internet Explorer, Microsoft Office (outlook, word, excel, etc.
  • Maintained, analyzed and repaired computer systems, hardware and computer peripherals.
  • Become familiar with service desk policies and services.
Microcomputer Technician2011 - 2016
IBM
Austin, TX
  • Interfaced with IBM Customer Engineers to install new department printing system hardware.
  • Performed administration of AS/400, AIX, HP, Linux, Windows OS for CPU/filesystem utilization and MQSeries.
  • Upgraded DOS/Windows 3.1/OS2 with new NT 4.0 and Windows 95 workstations
  • Support iOS, Android and Blackberry mobile devices with stand alone or MDM setup.
Software Support Technician2010 - 2011
Sprint
Oklahoma City, OK
  • Provided tier 2 support to engineers for escalated technical issues as well as floor support to ensure company expectations were met.
  • Resolved issues for hardware and software conflicts that may arise.
  • Recommend changes in software and hardware to improve computer capabilities.
  • Installed various types of telecom equipment: Tellabs 6500, Tellabs 5500, Nortel Passport, Cisco Routers, Alcatel IMTN
  • Answer incoming/outgoing calls and provide technical assistance to customer.
Education
Some College Courses of Electrical Engineering2005 - 2005
DeVry University
Oakbrook Terrace, IL
 
 
Daniel Moore
Desktop Support Technician
Contact Info
Madison, MS
(620) 555-2709
dmoore@example.com
Skills
Database
Active Directory
Network Security
System Support
Troubleshoot
Printers
Setup
Password Resets
OS
Hardware
Employment History
Desktop Support Technician2020 - Present
Freedom Graphic SystemsMadison, MS
  • Educated ActionLink's help desk staff in troubleshooting problematic Windows 10 upgrades.
  • Integrated Linux and Windows servers to create mixed environment networks.
  • Updated PowerShell scripts to administer and monitor tools in the ITS organization.
  • Coordinate and prepare each phase of move with support staff, movers, network, desktop and hardware technicians.
  • Reduced and controlled expenses by making critical trouble shooting decisions about locomotive material being used in locomotive repairs.
Remote Support Technician2019 - 2020
XeroxMadison, MS
  • Oversee with local tape backups/restores Active Directory account administration (password unlocks/resets)
  • Provided break fix for PC Hardware.
  • Inspected software, hardware, wires, cables, and networks.
  • Replace and install hard drives, memory, cd-rom, NIC's, and other hardware components.
Systems Support2017 - 2019
AT&THouston, TX
  • Provided comprehensive help desk support to over 1,300 users for various software applications.
  • Updated software and hardware in the workstations; troubleshot any Active Directory issues.
  • Executed reboots or factory resets for customer routers that were not functioning properly.
  • Assisted customers in the installation and configuration of Internet dial up software.
Education
High School Diploma of null2012 - 2012
 
 
Jason Mitchell
Desktop Support Technician
Raleigh, NC
(560) 555-9988
jmitchell@example.com
Experience
Desktop Support Technician2020 - Present
Insight GlobalRaleigh, NC
  • Helped lead the Whippany Print Infrastructure project to successful conclusion.
  • Perform quality control of hardware images and software installations.
  • Provided advanced technical support to the Information Technology Department and end-users.
  • Established policies and procedures and conveyed tactics to help meet the Service Desk day to day organizational objectives.
  • Create domain accounts and setup mailboxes and roaming profile and homedrive shares.
Customer Support Analyst2015 - 2020
TEKsystemsSouthfield, MI
  • Installed, moved and configured hardware and various software applications in accordance with licensing agreements.
  • Provided support to remote users on the phone and over VPN connections.
Technical Support Associate2014 - 2015
Sitel OperatingAlbuquerque, NM
  • Offer protection plans, sell support agreements/ plans, set up repair orders, and schedule Apple Genius appointments.
  • Provided technical assistance with Email Configuration and setup.
  • Provided support for Windows XP/7 and MS Office 2007/2010.
  • Installed Microsoft Windows Server OS 2008 R2 and VMware VShpere version 5.0 on rack based x86 HP servers.
  • Managed desktop and server hardware through equipment lifecycle.
Skills
Active DirectoryOSCustomer ProblemsTroubleshootSystem AdministrationUser AccountsInformation TechnologySystem SupportLotus NotesSystem Issues
Education
Associate's Degree In Electrical Engineering2012 - 2014
Arizona State UniversityPhoenix, AZ
 
 
Susan Long
Desktop Support Technician
Employment History
Desktop Support Technician2020 - Present
Science Applications International ...Arlington, VA
  • Repair PC and thin client hardware problems.
  • Shepherded the installation and upgrading of enterprise software, hardware and operating systems.
  • Provided support for peripheral equipment including printers, faxes and scanners.
  • Resolved client application questions and/or problems in the areas of system configuration, setup and product functionality.
Computer Repair Specialist2015 - 2020
Lockheed MartinCollege Park, MD
  • Resolved issues regarding network connectivity, windows 7 deployment, hardware, and software.
  • Manage and train the junior technicians in hardware support area on repairs of various types of printers/computers and software.
  • Completed break/fix activities on Linux, Unix (Solaris, AIX), and Windows across numerous labs.
  • Configure Cisco Wireless LAN Controller software after hardware replacement.
Network Support Technician2011 - 2015
Lockheed MartinCollege Park, MD
  • Provide tier 1 support of the mainframe systems, applications, connectivity and printers.
  • Assist users with hardware, software and operational support requirements using industry standard practices.
  • Customized desktop hardware to meet user specifications and company standards.
  • Diagnose problems in Adobe Acrobat and MS Office; Word, Excel, Outlook, and PowerPoint.
Education
Bachelor's Degree In Computer Science2008 - 2011
University of Maryland - College ParkCollege Park, MD
 
 
Contact Information
Arlington, VA
(470) 555-0560
slong@example.com
Skills
Network Cables
Hardware
Desktop
Windows
Active Directory
Java
End User
Personal Computers
Computer Issues
Printers
 
 
Thomas Ruiz
Desktop Support Technician
Austin, TX
(640) 555-6788
truiz@example.com
Skills
POSComputer ProblemsHardwareTechnical AssistanceNetwork SecurityLocal AreaLevel SupportLinuxComputer SystemOS
 
 
Employment History
Desktop Support Technician2020 - Present
Insight GlobalAustin, TX
  • Migrate user's existing Windows XP workstations to Windows 7 using Dell's Kase Migration tool.
  • Installed Windows XP and basic shrink-wrap application including Office 2003-2007.
  • Provide technical support and training for personal computer and PC network users.
  • Provide user support on Windows based clients.
Client Systems Technician2015 - 2020
DellRound Rock, TX
  • Supported both customers and technicians in troubleshooting hardware and software issues for Dell computers logging all calls in DellServ.
  • Dispatched field technicians to Client's location for computer hardware replacement (Break Fix) work orders.
  • Escalated more complex customer technical issues to senior level support.
  • Quoted and purchased hardware and software required by End-User Support team.
  • Assisted customers with password resets, printer installation and setup, troubleshooting applications and basic diagnostics of hardware/software problems.
Systems Support Specialist2013 - 2015
IBMAustin, TX
  • Networked LAN Cards, defined protocols, added IP Addresses and troubleshoot PCs operating under Windows XP.
  • Managed team of 12 supporting 3 shifts for World Wide MEIT (Manufacturing Engineering Information Technology) applications.
  • Worked with IBM Senior NT, UNIX, and Telecommunications staff to support a 15-member support team.
Education
Associate's Degree of Business2011 - 2013
University of Central FloridaOrlando, FL
 
 
Walter Shaw
Desktop Support Technician
Contact Information
Blue Bell, PA
(230) 555-3848
wshaw@example.com
Skills
  • Symantec
  • Powerpoint
  • Software Support
  • OS
  • Technical Assistance
  • Personal Computers
  • Helpdesk
  • Sharepoint
  • Windows
  • Cat6
 
 
Employment History
Desktop Support Technician2016 - Present
Unisys
Blue Bell, PA
  • Worked on Citrix Servers and UNIX 3t and 1r servers for the command progress lines..
  • Collaborate with local onsite engineers with hardware and software installations.
  • Resolve software issues relating to Microsoft Internet Explorer, Microsoft Office (outlook, word, excel, etc.
  • Maintained, analyzed and repaired computer systems, hardware and computer peripherals.
  • Become familiar with service desk policies and services.
Microcomputer Technician2011 - 2016
IBM
Austin, TX
  • Interfaced with IBM Customer Engineers to install new department printing system hardware.
  • Performed administration of AS/400, AIX, HP, Linux, Windows OS for CPU/filesystem utilization and MQSeries.
  • Upgraded DOS/Windows 3.1/OS2 with new NT 4.0 and Windows 95 workstations
  • Support iOS, Android and Blackberry mobile devices with stand alone or MDM setup.
Software Support Technician2010 - 2011
Sprint
Oklahoma City, OK
  • Provided tier 2 support to engineers for escalated technical issues as well as floor support to ensure company expectations were met.
  • Resolved issues for hardware and software conflicts that may arise.
  • Recommend changes in software and hardware to improve computer capabilities.
  • Installed various types of telecom equipment: Tellabs 6500, Tellabs 5500, Nortel Passport, Cisco Routers, Alcatel IMTN
  • Answer incoming/outgoing calls and provide technical assistance to customer.
Education
Some College Courses of Electrical Engineering2005 - 2005
DeVry University
Oakbrook Terrace, IL
 
 
Daniel Moore
Desktop Support Technician
Contact Info
Madison, MS
(620) 555-2709
dmoore@example.com
Skills
Database
Active Directory
Network Security
System Support
Troubleshoot
Printers
Setup
Password Resets
OS
Hardware
Employment History
Desktop Support Technician2020 - Present
Freedom Graphic SystemsMadison, MS
  • Educated ActionLink's help desk staff in troubleshooting problematic Windows 10 upgrades.
  • Integrated Linux and Windows servers to create mixed environment networks.
  • Updated PowerShell scripts to administer and monitor tools in the ITS organization.
  • Coordinate and prepare each phase of move with support staff, movers, network, desktop and hardware technicians.
  • Reduced and controlled expenses by making critical trouble shooting decisions about locomotive material being used in locomotive repairs.
Remote Support Technician2019 - 2020
XeroxMadison, MS
  • Oversee with local tape backups/restores Active Directory account administration (password unlocks/resets)
  • Provided break fix for PC Hardware.
  • Inspected software, hardware, wires, cables, and networks.
  • Replace and install hard drives, memory, cd-rom, NIC's, and other hardware components.
Systems Support2017 - 2019
AT&THouston, TX
  • Provided comprehensive help desk support to over 1,300 users for various software applications.
  • Updated software and hardware in the workstations; troubleshot any Active Directory issues.
  • Executed reboots or factory resets for customer routers that were not functioning properly.
  • Assisted customers in the installation and configuration of Internet dial up software.
Education
High School Diploma of null2012 - 2012
 

What Should Be Included In A Desktop Support Technician Resume

1

1. Add Contact Information To Your Desktop Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Desktop Support Technician Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Desktop Support Technician Resume Relevant Education Example #1
Some College Courses In Electrical Engineering 2014 - 2016
DeVry University Oakbrook Terrace, IL
Desktop Support Technician Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Desktop Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Desktop Support Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Desktop Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Desktop Support Technician
Jacksonville Job Corps
  • Interacted with customers to resolve issues with their video, internet, and phone services in a call center environment.
  • Supported MS Exchange 2003 and 2007 users with email setup and issues.
  • Priced, ordered and installed necessary hardware and software.
  • Worked with large scale GIS desktop support to fix issues for large contract customer.
  • Assisted in gathering quotes for proposals for Compaq hardware through Compaq Partner Programs and various vendors.

Work History Example # 2
Desktop Support Technician
Putnam Investments
  • Managed desktop support for the Macintosh environment at multiple Putnam sites.
  • Assisted and mentored employees by coaching them on how to analyze and troubleshoot complex tickets.
  • Performed daily tasks related to the upgrade of Verizon employee's laptops and migration from Lotus Notes to Microsoft Exchange.
  • Worked with PBX/Rolm system, which included troubleshooting, ordering, installation and programming.
  • Used remote tool Dame Ware for remote desktop session.

Work History Example # 3
Desktop Support Technician (Part-Time)
Dell
  • Supported customers in a superb manner with soft and hardware; special Microsoft advisory team member.
  • Remoted into 1000+ computers troubleshooting software, share drive access, and printer issues.
  • Performed Hardware replacement for Government and privately owned Dell pc's
  • Tested software, peripherals hardware, and new systems.
  • Travelled to user locations to analyze and fix hardware problems.

Work History Example # 4
Systems Support
CompuCom
  • Provided troubleshooting of hardware problems, software problems, network problems, systems problems.
  • Worked on Clarify System to order the parts and updating the warranty for the printers.
  • Resolved Lexmark printer issues and repaired reimaging laptops and desktops.
  • Provided support to remote system administrators with troubleshooting local Windows 2008 servers.
  • Maintained numerous models of HP and Lexmark printers.

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5. Highlight Your Desktop Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your desktop support technician resume:

  1. Certified Network Computer Technician (CNCT)
  2. Security 5 Certification
  3. Microsoft Certified Desktop Support Technician (MCDST)
  4. Dell Certified Systems Expert (DCSE)
  5. Cisco Certified Network Associate (CCNA)
  6. Master Certified Electronics Technician (CETma)
  7. HDI Desktop Support Technician (HDI)
  8. Computer Service Technician (CST)
  9. CCNP Service Provider Operations (CCNP)
  10. Certified Technical Professional (CTP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021