Top Desktop Support Technician Skills

Below we've compiled a list of the most important skills for a Desktop Support Technician. We ranked the top skills based on the percentage of Desktop Support Technician resumes they appeared on. For example, 16.3% of Desktop Support Technician resumes contained Computer Hardware as a skill. Let's find out what skills a Desktop Support Technician actually needs in order to be successful in the workplace.

The six most common skills found on Desktop Support Technician resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Desktop Support Technician jobs:
  • Installed, configure and troubleshoot computer hardware, operating systems, network configurations and software
  • Provided troubleshooting for computer hardware, operating system, applications and provided application training.
  • Provide input for setting microcomputer hardware and software standards including configuration standards.
  • Provide installation and support services for computer hardware and software applications.
  • Installed and configured computer hardware components for users with particular needs.
  • Clean and maintain computer hardware according to manufacturer's specifications.
  • Diagnosed and resolved computer hardware problems, opened warranty tickets.
  • Documented the distribution of personal computer hardware and software.
  • Maintain inventory of computer hardware for replacements and surplus.
  • Install and configure computer hardware operating systems and applications.
  • Provide technical support, computer hardware/software applications and networking/connectivity.
  • Provided technical support regarding computer hardware/software repairs and troubleshooting.
  • Coordinated computer hardware deployments for major medical facility migration.
  • Compiled information about new computer hardware and software.
  • Perform configuration of computer hardware and software.
  • Purchased and allocated all computer hardware/software.
  • Respond to troubleshooting related telephone calls from users experiencing computer hardware and software issues in stores, offices and remotely.
  • Learned a great deal the past 4 years about computer hardware and the ins and outs of the computer world.
  • Facilitate problem solving of LAN computer hardware by isolation and on-site repair of PC's, facsimile machines and printers.
  • Responded promptly to requests for support with personal computer hardware and software issues, as well as troubleshooting failures.

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2. Desktop

high Demand
Here's how Desktop is used in Desktop Support Technician jobs:
  • Ensured proper information technology operations including servers, user accounts, and desktop computers for university owned system.
  • Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
  • Perform quality control related testing of desktop environment complete additional responsibilities as requested.
  • Administered all desktop computer support including hardware and software installation and configuration.
  • Create, initiate and develop desktop computing environment in an organization.
  • Provided general education of desktop and portable microcomputer hardware and software.
  • Conduct analysis to identify non-routine technical desktop issues and resolve accordingly.
  • Decreased computer service turnaround time by developing desktop support checklist.
  • Participate in the development and deployment of desktop management standards.
  • Provided day-to-day desktop support, hardware/software installation and troubleshooting.
  • Assisted customers with desktop applications and provided user training.
  • Configured laptops and desktops with financial software applications.
  • Installed and configured Blackberry Desktop Manager Software.
  • Prepare Laptops/Desktops for imaging updates.
  • Replaced hardware components in Desktops/Laptops.
  • Configured MS Outlook XP and 2003 for Desktops users and configured Outlook XP and 2003 for synchronization offline folder Laptops users.
  • Worked with security officer to design, implement, and maintain security compliance for desktops, laptops, and related equipment.
  • Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
  • Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.
  • Supported remote computer users in IT Desktop Support role for hardware, software, and communications issues as team member.

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3. Laptops

high Demand
Here's how Laptops is used in Desktop Support Technician jobs:
  • Advanced utilization of wide range of computer technologies, monitoring data integrity and security of desktops and laptops.
  • Provided Active Directory support by adding and removing laptops and workstations as necessary for system deployment or retrieval.
  • Configured laptops and desktop computers with communication software necessary for remote connection to corporate network.
  • Maintain presentation equipment, including overhead projectors, laptops and video conferencing equipment.
  • Image and deploy laptops and desktops requiring departmental specific configurations and software packages.
  • Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.
  • Provided assistance in hardware/software troubleshooting on PC-compatible systems and laptops.
  • Installed and configured disaster recovery laptops for end-user testing.
  • Configured Laptops to company specifications for every new employee.
  • Perform repair and parts replacement on desktops/laptops/tablets.
  • Configured Dell laptops for wireless connection.
  • Configure, install and support desktops, laptops, and hardware/software related to the upgrade of WindowsXP to Windows7 operating systems.
  • Sole responsibilities include and are not limited to supporting company desktops and laptops on the west coast region of the company.
  • Imaged and installed user specific software on DELL Laptops and Desktops; migrated users' data using DELL's migration tool.
  • Documented and performed hardware repairs on client equipment such as servers, desktops, laptops, printers, and mobile devices.
  • Support Dell and HP desktop and laptops for all hardware and software issues including e-mail, network connectivity, and printing.
  • Replaced defective hardware including: defective hard drives, system fans on Dell laptops, network interface cards, expansion cards.
  • Schedule equipment checkout, also test equipment before and after circulation including LCD Projectors and Laptops, AV equipment, etc.
  • Designed and Built or enhanced hardware parts on multiple computers to be used for users' desktop workstations and laptops.
  • Troubleshooted and maintained all 400 laptops at the company's Edison office location including workstations and servers in each department.

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4. Network Printers

high Demand
Here's how Network Printers is used in Desktop Support Technician jobs:
  • Mapped and configured network printers and other peripheral devices as needed by hospital personnel.
  • Supported and maintained network printers and copiers including interfacing with vendors.
  • Configured and troubleshoot all peripheral devices including scanners and network printers.
  • Managed and supported wireless networked computers and network printers.
  • Installed network printers and established security preferences and passwords.
  • Maintained and configured shared network printers and personal printers.
  • Maintained network printers and monitor server room temperature alarm.
  • Configured network printers and ensured network resources are available.
  • Configured and provided troubleshooting support for network printers.
  • Installed desktop applications and configured network printers/drives.
  • Deployed and supported network printers/scanners.
  • Maintain network printers and industrial scanners
  • Reconfigured and setup network printers.
  • Ensured that user's desktop images were intact, associated mapped drives and the re- mapping of network printers as well.
  • Drive mapping, network printers, data transfer, effective use of company tools used for troubleshooting and repairing user issues.
  • Insured all network printers were connected and working correctly and installed and updated all equipment with the latest drivers and firmware.
  • Planned and executed moves of up to 50 user's computers and network printers simultaneously insuring minimal downtime and user disruption.
  • Assist new hires with logging in for the first time, configuring Outlook, mapping network printers and network shares.
  • Provided technical support to staff in the form of setting up overhead projectors, mapping network drives and network printers.
  • Map Network drives; shared folders install printer drivers and map local/network printers using Host ID and Static IP addresses.

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5. Windows XP

high Demand
Here's how Windows XP is used in Desktop Support Technician jobs:
  • Support Windows XP/7 environment knowledge of Microsoft Office Products Troubleshoot/repair hardware problems as required.
  • Managed and administered all Windows XP/Vista/7 systems and provided peripheral installation and support.
  • Performed troubleshooting and repair for hardware/software issues and upgrade/migration services supporting Windows XP/Vista/7.
  • Assisted in the Migration from Windows XP to Windows Vista and disposed of the decommissioned computers following the processes in place.
  • Backed up user profiles, documents, favorites, and settings from Windows XP workstations and restored to Windows 7 workstations.
  • Perform Microsoft Windows XP to Microsoft Windows 7 migration for all desktop and laptops computers on site at the auction.
  • Installed, configured, and repaired software issues for Windows XP, Windows Vista, and Windows 7 operating systems.
  • Imaged Desktops & Laptops with Windows XP & Windows7, deployed printers, scanners, mobile devices & other hardware.
  • Migrated all users from Windows XP Professional to Windows 7 Professional and MS Office 2003 to MS Office 2010.
  • Lead a team of technicians in migrating computers from Windows XP to Windows 7, both on-site and remotely.
  • Used Remote Desktop & Live Meeting to troubleshoot and resolve software problems on Windows XP and Windows 7 computers.
  • Supported Windows NT, Windows 2000 and Windows XP as well as applications for MS Office XP and 2003.
  • Level 1 Support - resolved user's issues for Windows XP, Microsoft applications and peripherals via remote tools.
  • Installed, configured and supported hardware, software, servers and peripherals for all staff members operating Windows XP.
  • Implemented projects: hardware/software installations; salvaged and upgraded users with Windows 2000 operating systems to MS Windows XP.
  • Organized and implemented an upgrade from Windows 2000 Pro to Windows XP Pro on all desktop and laptop computers.
  • Install, configure, and service operating System software that includes Windows 7, Windows XP, Windows Vista.
  • Participated in Windows 2000, Windows XP and Windows 7 roll-out, agency wide - 350+ computer systems.
  • Worked with other Desktop Technicians and project personnel to support a Windows XP to WINDOWS 7 OS migration.
  • Supported 85 end users with hardware and software issues in a Windows XP - Windows 7 Enterprise environment.

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6. Active Directory

high Demand
Here's how Active Directory is used in Desktop Support Technician jobs:
  • Administer users, groups and organizational units in Microsoft Active Directory using Active Directory Users and Computers.
  • Maintain passwords in Active Directory, data integrity and file system security for computing environment.
  • Perform user account administration in a Microsoft server 2008r2/2012r2 Active Directory environment.
  • Managed workstations on a domain networked computing environment 2008 active directory domain.
  • Assisted the corporate network administrators in the company-wide migration to Active Directory.
  • Manage Active Directory including adding/updating/removing accounts, groups, and records.
  • Delivered software deployments by leveraging SCCM 2012 through Active Directory associations.
  • Configured and troubleshot WLAN and advanced administration of active directory.
  • Managed users and computers in active directory and non-managed systems.
  • Provided system administration using Systems Management Server and Active Directory.
  • Demonstrated knowledge of User and Computer management via Active Directory.
  • Performed asset and inventory management and tracking through Active Directory.
  • Perform user account management in an Enterprise Active Directory environment.
  • Assisted NT Administrator with common Active Directory administration tasks.
  • Maintain computers using Active Directory and Remedy computer clients.
  • Assisted in active directory conversion and update inventory information.
  • Maintained user account using Active Directory to access/set passwords.
  • Added/deleted users and resetting password via Active Directory,
  • Create and Provisioned new accounts using Microsoft Active Directory
  • Frequent use of Active Directory application/user management.

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7. Hardware Issues

high Demand
Here's how Hardware Issues is used in Desktop Support Technician jobs:
  • Analyzed software & hardware issues in order to implement necessary resolutions to restore business operational needs.
  • Isolated hardware issues, restoring computer operating systems and updated software efficiently.
  • Corresponded with customers and resolved concerns regarding software/hardware issues.
  • Documented software/hardware issues and troubleshooting techniques.
  • Resolved questions or problems concerning automation systems, software and/or hardware issues, user password restrictions and network connection issues.
  • Supported in-house personnel at the Counter-Intelligence Field Activity, resolving software and hardware issues with minimal downtime of individual users.
  • Identify backup hardware issues that could not be maintained remotely and escalated them to the appropriate Senior Technical Support Staff.
  • Provide support with windows and hardware issues; email setup, software and hardware training, hardware installation, upgrades
  • Administered second-tier support for end-users; investigated and resolved PC, server, software, and hardware issues.
  • Acted as liaison between users and Hewlett Packard to coordinate, schedule, and resolve hardware issues.
  • Assist network and security teams when needed for problem resolution, hardware issues, and configuration changes.
  • Performed end user support at the end user's desks supporting applications, software and hardware issues.
  • Analyzed problems individually and/or in a team with technical peers to determine client software and hardware issues.
  • Resolve Dell/MAC desktop and laptop hardware issues as well as troubleshoot software application and connectivity issues.
  • Support Rockwell employees in entire North America area for OS, application, and hardware issues.
  • Identify and solve software application and hardware issues involving Microsoft Office 2013 and Microsoft Windows 7.
  • Provide technical support to all (production and upper management) on software and hardware issues.
  • Responded to trouble calls for computer software and hardware issues as well as printer issues.
  • Support client OS, application, mobile, virus, and hardware issues for users.
  • Resolved all software and hardware issues for desktops, laptops, phones, and printers.

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8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Desktop Support Technician jobs:
  • Monitored diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Create and modify knowledge-based articles for troubleshooting and Census mobile device applications and local accounts in Active Directory.
  • Traveled and assisted with large Dell/Toshiba laptop projects; included Troubleshooting, upgrades, Software installation and configuration.
  • Established and provided system recommendations on improving and troubleshooting system performance across all supported sites.
  • Ensured client satisfaction by providing troubleshooting and quickly resolving time-sensitive problems and documenting the resolutions.
  • Provided support to users in helping them navigate/use software applications and troubleshoot/resolve problems.
  • Configured and performed troubleshooting residual issues on company devices following installation.
  • Maintained a help desk troubleshooting system using Remedy for problem resolution.
  • Installed, updated and troubleshooted user problems on medical software applications.
  • Provided audiovisual technical and troubleshooting support for the Harley-Davidson museum.
  • Acted as troubleshooter for client agent and general administrative personnel.
  • Performed basic network troubleshooting to resolve customer network connectivity.
  • Configured and troubleshoot encrypted systems for Department of Defense.
  • Managed incoming tickets and incidents in remedy and troubleshooting.
  • Worked with end-users to troubleshoot problems with packaged applications.
  • Provided network administration that include LAN troubleshooting and resolution.
  • Performed troubleshooting/Root Cause Analysis and Windows 7 deployment.
  • Collaborated closely with development team in troubleshooting software.
  • Guided and educated customers through established troubleshooting procedures.
  • Resolved technical problems by identifying and troubleshooting.

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9. Technical Support

high Demand
Here's how Technical Support is used in Desktop Support Technician jobs:
  • Worked for Ascension Health owned medical offices and hospitals providing technical support of desktop computers, applications and related technology.
  • Develop technical support documentation and user's guides - Analyzes software deployments to identify problems and provides comprehensive solutions.
  • Coordinated with higher level technical support for escalation and resolution of software, hardware and network connectivity issues.
  • Trained and delivered technical support to users at all levels in computer maintenance and troubleshooting procedures.
  • Provide on-call consulting advice and technical support to various users/client organizations regarding specific operational/applications issues.
  • Provide telephone and email technical support follow-up, recommending the desired solution or equipment.
  • Provided on-site technical support for desktop computers and peripherals in a cross platform environment.
  • Perform Mid-level analysis and technical support for customers and their networked computers and peripherals.
  • Managed technical support for several clients concurrently across different industries and environments.
  • Volunteer 25 hours/week Deliver technical support to increase computer usage and availability.
  • Provided excellent technical support for desktop/telephone configuration, hardware and software issues.
  • Provided technical support to internal and remote Air Force desktop/laptop customers.
  • Worked primarily with the Community Manager Ticket System for Technical Support.
  • Provided technical support to end-users on application deployment, desktop/laptop.
  • Provide technical support with upgrading software application in training classrooms.
  • Provided technical support to different departments with NC applications.
  • Provide technical support for customers assigned to remote locations.
  • Delivered superior technical support to factory and office environments.
  • Provide hardware/software technical support for Swedish Medical Center.
  • Created, updated and maintained technical support documentation.

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10. Setup

high Demand
Here's how Setup is used in Desktop Support Technician jobs:
  • Configure, manage and setup video conferencing units manufactured by Life-size for customer use and video conferencing sessions.
  • Configured new Windows 2008 domain; setup Group Policy to include workstation/user configuration and software deployments.
  • Installed and supported desktop and laptop computers including hardware\software setup and configuration throughout the campus.
  • Configured and setup Compaq desktops running 2000 Professional utilizing an automated Ghost image.
  • Briefed new hires one-on-one on basic computer setup that facilitated more efficient operations.
  • Provided hardware setup of wireless networks utilizing a variety of wireless hardware equipment.
  • Maintained and repaired company networking infrastructure as needed, including remote location setup.
  • Handled Blackberry activation, setup and configuration for company's top executives.
  • Assisted various organizations with laptop setup and configurations of network services.
  • Provided on-site support with desktop installations and workstation setup.
  • Configure Wireless router and setup basic switch configurations i.e.
  • Network Administrator assistant helping configure and setup Servers.
  • Supported network application configuration, setup and deployment.
  • Facilitate printer setup and assist with consumable maintenance.
  • Performed Blackberry support, setup and configuration.
  • Perform Active Directory setup and administration.
  • Streamlined workstation setup and deployment.
  • Functioned as Liaison between AGCO and outside vendors responsible for setup and maintenance of dealer system websites Classified - Personal Information 3
  • Assisted clinics with installation of new software (install application, setup fax servers, trained employees on new software).
  • Order Equipment and software licenses for new users/groups, as well as setup offices and validate that applications are working correctly.

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11. Customer Service

high Demand
Here's how Customer Service is used in Desktop Support Technician jobs:
  • Recognized by management for customer relations and complaint resolution resulting in several customer service awards based on customer satisfaction feedback.
  • Provided excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services.
  • Utilized customer service skills and technical skills constantly via hands-on assistance and phone-based interactions with end-users and management staff.
  • Delivered a high level of customer service and professional interaction with internal customers, management, and administration.
  • Handled support tickets using ManageNow, IBM Rational Portfolio Manager, and Service Now customer service management applications.
  • Provided customer service to assist in operation, restoration, and configuration of all assigned information systems.
  • Achieved the highest possible end-user service rating in the Midwest from a Honeywell-initiated Customer Service Satisfaction audit.
  • Demonstrated ability to provide clients with exceptional customer service, recognize client needs and recommend suitable solutions.
  • Maintained excellent customer service levels through timely resolution of escalated technical issues, resulting in reduced complaints.
  • Follow implemented procedures for installations, encryption of notebooks Ordering replacement parts Excellent customer service skills.
  • Received outstanding ratings on customer satisfaction surveys, top marks in customer service and technical problem-solving.
  • Established strong collaborative relationships ensuring standards of excellence in customer service were met or exceeded.
  • Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction
  • Maintained a professional customer service environment with information management support for flight personnel.
  • Earned a solid reputation for closing tickets quickly and providing exceptional customer service.
  • Managed strategic engagements while providing exceptional customer service during Windows 7 deployment.
  • Provide high quality customer service and professional conflict resolution for 7300 end-users.
  • Answered incoming calls providing good customer service and communicating it to dispatched technicians
  • Recognized for excellent customer service and for quickly resolving technical issues.
  • Demonstrated excellent customer service skills that resulted in great customer satisfaction.

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12. VPN

high Demand
Here's how VPN is used in Desktop Support Technician jobs:
  • Configured desktop/laptop systems according to ARL security standards with Windows Vista, including laptop VPN configuration and support using Cisco products.
  • Helped users working remotely including all application support and configuring VPN access.
  • Performed wireless configuration and VPN support.
  • Experience in Active Directory/VPN/Enterprise Directory/SCA.
  • Experience with Active Directory, Remedy ticketing system, VPN, Wireless, Microsoft Outlook 2010, Office 2010 and SCCM.
  • Executed administrative tasks such as setting up users in AD and Linux, furnished remote VPN Support, and on-call support.
  • Help resolve VPN, App v applications, machine storage and any issue due to office products or for office products.
  • Used Juniper VPN to VNC into a client computer to help resolve an issue like can t log into network.
  • Supported Microsoft Office, Norton and plant-specific applications Analyze and resolve connectivity issues - LAN, VPN, and Wireless.
  • Work with remote users to resolve issues over the phone and via Remote Desktop Connection and at times through VPN.
  • Configured customers' networking, email, printers, PKI, VPN, backup software, and smart phone synchronization.
  • Provide desktop, hardware/software, network, VPN, voice, and wireless support for in-office execs in Corporate office.
  • Diagnosed and solved software problems including software such as: Microsoft office 2010, Java issues, and VPN applications.
  • Maintain and resolve issues on the LAN/WAN, VoIP telephone, and establish VPN access for all remote users.
  • Assisted Remote Users with Technical support for Software, Hardware, VPN, Email, and Network related issues.
  • Supported and troubleshot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
  • Identify and correct problems related to laptops, desktops, printers, network connectivity and VPN/dial up connections.
  • Created end-user documentation and training guides for connecting to VPN, getting to know new equipment and more.
  • Support Windows 7 in an Active Directory environment, Office 2010, VPN and many third party applications.
  • Provided telephone technical support, troubleshooting on laptop computers on software, dial-in connections, VPN connections.

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13. User Accounts

high Demand
Here's how User Accounts is used in Desktop Support Technician jobs:
  • Created and deleted user accounts using active directory services, generated user mailboxes using Microsoft exchange servers and Exchange Management Console.
  • Performed windows active directory account maintenance by managing user accounts and giving share & security level permissions on network servers.
  • Establish and maintain user accounts and passwords in accordance with company information security guidelines.
  • Added/removed application groups on Active Directory user accounts through SCCM application deployment system.
  • Administered active directory for computers and user accounts on multiple enclaves.
  • Implemented security for user accounts as needed in company active directory.
  • Helped customers get their computer user accounts established through Active Directory.
  • Network administration of user accounts, setup and password administration.
  • Network Administration duties included managing user accounts in Active Directory.
  • Utilized Active Directory to manage and authenticate user accounts.
  • Activated and maintained user accounts on Blackberry Administration Server.
  • Modified user accounts on an Active Directory/Exchange network environment.
  • Supported and administered user accounts in Active Directory.
  • Provided regular NT domain administration on user accounts.
  • Manage user accounts and organizational units.
  • Administered Active Directory user accounts.
  • Performed network administration functions, setup user accounts & permissions, reset passwords, and administered group policies via Active directory.
  • Modify user accounts in Active Directory to be added or removed from groups or any other information needed using Active Directory.
  • Supported IT networks, file servers, print servers, controllers, switches, hubs, email and network user accounts.
  • Maintained 1000+ computers, maintained user accounts via Active Directory, and supported connected peripherals as well as installed software.

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14. PCS

high Demand
Here's how PCS is used in Desktop Support Technician jobs:
  • Initiated and successfully completed project to consolidate parts from defective out-of-warranty computers returning under warranty PCs to active use.
  • Developed successful proposal for the replacement PCs of the Collaboration room, expired out-of-warranty desktops.
  • Designed implementation and distribution system for quarterly software updates performed on these PCs.
  • Supported and maintained PCs and networking infrastructure housed in multiple physical locations.
  • Remove and replace existing PCs and analyzed any connectivity and installations issues.
  • Deploy new PCs and laptops following standardized documentation.
  • Connected PCs to network and set up peripheral equipment, and allied devices, troubleshot and resolved connectivity to the network.
  • Performed additional activities including client scheduling, inventory management, desk side technical service, configuration, deployment of new PCs.
  • Resolved daily users and customers problems related hardware, software issues and help them to upgrade their PCs and Notebook systems.
  • Deployed OS to 1600 PCs, workstations and laptops using Microsoft System Center Configuration Manager and PXE initiated scripts / tools.
  • Perform hardware, software and IS installations, moves, additions and changes (IMAC) for PCs and related peripherals.
  • Repair & troubleshoot hardware, assemble computers, format & configure hard drives, & clone PCs, peer-to-peer networking.
  • Saved all customer data on existing PCs, built new computers, migrated existing applications, and customized configuration settings.
  • Migrated users data and environment from the old to the new platform, configured the PCs to join the network.
  • Supported different technical problems for the end users relocation of the PCs, Printers, Scanners and Fax machines.
  • Locate tech kit, replacement PCs, memory, docking stations, and adapters and relocate to appropriate workstations.
  • Rolled out fully configured PCs, laptops and peripherals to staff with all software installed and ready for use.
  • Install, break/fix HP PC or existing PCs with XP and an overlay with proprietary applications via imaged CD.
  • Build and configure PCs and laptops as well as loading software, and conducting audits for unlicensed software.
  • Supported PCs, laptops, and Blackberries, Palm Pilots, also Supported Video/IP conferencing and Audio/Visual systems.

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15. Backup

average Demand
Here's how Backup is used in Desktop Support Technician jobs:
  • Provide desktop/laptop software installations, system installations and configurations, backup and restores using Norton Ghost imaging software.
  • Establish and administer periodical testing of network backup and recovery procedures to protect corporate data and system assets.
  • Completed high-level operating system repairs, accomplished advanced virus removals, data migrations and systems backup.
  • Performed system administration functions such as server backups, data restores and implementing security policy.
  • Perform daily & weekly backups of critical imagery products implementing fault tolerant recovery services.
  • Provided virus removal and data backup/recovery services for home and small business users.
  • Performed Backup/Recovery strategies, disaster recovery tasks, and troubleshoot network connectivity issues.
  • Protected data from failures and other errors by storing backup and disaster-recovery data.
  • Maintain corporate asset system and backup of all computers after inventory recovery.
  • Maintained Inventory Control System including backups, database maintenance and application upgrades.
  • Implemented a Disaster Recovery Plan to ensure data backup and recovery.
  • Monitored company servers backup system along with providing server maintenance.
  • Performed data related backups and restored end users information.
  • Deployed and managed critical backup and disaster recovery solutions.
  • Provided cost-effective solutions for data security and backup.
  • Verified backups and virus signature updates completed daily.
  • Configured network security, and backup/restore initiatives.
  • Performed network backup according to designated schedule.
  • Conducted data backups and disaster recovery duties.
  • Performed data backup and recovery support.

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16. OS

average Demand
Here's how OS is used in Desktop Support Technician jobs:
  • Tested new hardware and software for compatibility with current corporate standard systems and applications and provided input on possible alternatives.
  • Provided problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible.
  • Advanced critical security controls by cross referencing hardware and software inventory with asset management reports.
  • Prevented loss of productivity by participating in our network refresh by replacing end-of-life Cisco switches.
  • Configured Blackberry Hand-Held devices, opened / closed incident Trouble-Ticket Reports, Site Survey evaluations.
  • Assisted with organizational office moves and technical refresh of hardware/software in those locations.
  • Installed and configured numerous desktop systems consisting of various Microsoft operating systems.
  • Performed upgrades, maintenance and new software/hardware installations for branches across Michigan.
  • Utilized Norton Ghost imaging utility to re-image faculty and staff computers.
  • Contributed to reducing operating costs by rebuilding and refurbishing existing equipment.
  • Diagnose problems and develop proactive processes to ensure maximum application availability.
  • Performed approximately 75 Microsoft Office 2007 upgrades for company customers.
  • Image and organize computers using Microsoft System Center Configuration 2007.
  • Reduced acquisition and maintenance costs by standardizing corporate software.
  • Diagnose and rectify desktop issues escalated from desktop administrators.
  • Received recommendation and positive feedback from very satisfied clients
  • Installed DVR application for arbitration purposes and security.
  • Researched, diagnosed and resolved complex problems independently.
  • Managed Ghost images for standardized workstation deployment.
  • Create, change and reset users accounts and password for SONY applications for SONY users using Unix located across North America.

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17. Remote Access

average Demand
Here's how Remote Access is used in Desktop Support Technician jobs:
  • Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Motorola Timbuktu Remote access software.
  • Identify secure network access problems involving but not limited to remote certificate authentication and client remote access services.
  • Administered primary storage devices, operating system software, remote access server and Intrusion Detection System equipment.
  • Provided remote access support to law firm personnel and other organizations with telecommuters.
  • Utilized remote access tools to remotely assist customers with hardware or software problems
  • Configured workstations and notebook computers for Remote Access Services.
  • Installed, tested, and maintained remote access servers, enabling users to access network resources from home and while traveling.
  • Performed desktop support duties which involved, hardware, software and remote access support for nurses, doctors and sometimes patients.
  • Train temporary field users on remote access to corporate network, email access, printing procedures, and Internet best practices.
  • Managed Windows 2008 Servers through Remote Desktop Protocol and Dell Remote Access Cards including Active Directory, Exchange and Terminal Services.
  • Implemented training and orientation for laptop users on handling hardware and remote access connectivity during migration from NT to XP.
  • Demonstrated ability to provide user support by means of remote access tools such as DameWare Remote Access Software and RDP.
  • Created and maintained support documentation which included setting up remote access, virtual private networking and setting up GroupWise Remote.
  • Set up job site trailers throughout the Bay Area, including desktop systems, wiring, backup and remote access.
  • Installed and troubleshot a variety of software packages in a Windows environment utilizing remote access software and desk-side visits.
  • Supported remote employees with technical assistance, remote access connectivity, equipment diagnosis and troubleshooting of hardware and software.
  • Provide level 1-3 support covering software, hardware, connectivity, printers, remote access, and configuration issues.
  • Installed and supported laptops and desktops using Remote Access Services, Virtual Private Networking, TPC/IP and IPX/SPX.
  • Provide desktop support for about 1000 users per shift personally or via phone, email and remote access.
  • Installed and configured Lotus Notes client on desktop and laptop systems for both networked and remote access usage.

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18. End User

average Demand
Here's how End User is used in Desktop Support Technician jobs:
  • Assist with detachment location surveys and determination of proper solution to support end user requirements.
  • Provide significant solutions to end users issues in collaboration with other departments.
  • Train management staff and end users to improved productivity and business continuity.
  • Installed and configured web-based and client-server applications on end user workstations.
  • Provided end user support/training for newly installed applications and operating system.
  • Provide computer technical training on hardware/software to end users.
  • Exceeded service expectations consistently by minimizing end users downtime.
  • Provide technical experience to non-technical end users.
  • Provided telephone/remote tech support to end users.
  • Provided Customer Service/End user support.
  • Provided end user support in person and over the phone, troubleshooting and correcting hardware and software issues and workstation configuration.
  • Provided daily desktop hardware, operating system, and application support for campus faculty that includes approximately 200 end users.
  • Work with administrators for detailed records of digital and analog ports to ensure updates for the end user are efficient.
  • Managed documentation for inventory, insuring that assets were assigned properly to the end users in the inventory management system.
  • Provide technical support and customer service to all end user's in a Mac OS and Windows 7 based environment.
  • Supported end users with Microsoft Windows 8, 7, and XP desktop and laptop operating systems issues or questions.
  • Encrypted laptop systems with MacAfee Endpoint Encryption as required by Honeywell, before end user took possession of system.
  • Inform end users of upcoming updates and re-mediate any concerns or potential issues caused from unforeseen loss of service.
  • Worked on a team to install specific software applications, for the end user, on Windows 7 workstations.
  • Provide desk side assistance on hardware and software related issues to end users satisfaction for both staff and residents.

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19. Mac

average Demand
Here's how Mac is used in Desktop Support Technician jobs:
  • Provide top-notch hardware/desktop/printer support for Mac/Windows 7 environment with 135+ users for a growing international Media company.
  • Perform testing, preventative maintenance and component replacement on machines under warranty or service repair agreement.
  • Maintain existing servers/workstations in lab environment and would setup/configure new machines for testing new software releases.
  • Verify configuration and enter machine specific data into a website form for Network Administrators database.
  • Supported all Macintosh equipment being migrated into the environment and updated asset management through Remedy.
  • Cloned servers into virtual machines for a high availability solution for production.
  • Tracked and recorded IMACD asset activities with asset management application.
  • Deployed and installed new machines and associated peripherals to end-users.
  • Assisted with implementation of a virtual machine imaging computer.
  • Validated all machine deployment data and researched any discrepancies.
  • Supported over 300 Apple/Macintosh computers including desktops and portables.
  • Supported Linux based dialysis machines and AED defibrillators.
  • Maintained all office machines and managed inventory.
  • Supported Mac OS and imaging Migration scheduling
  • Configure PC/Macintosh computers to domain.
  • Provided workstation setup of new machines (base OS image and corporate software), or problem remediation and virus removal.
  • Imaged machines according to company specifications, and deployed new PC's that had to be configured and migrated into domains.
  • Involved with Tier 3 support implementing switching and routing capabilities while monitoring the network by the Mac Address and Network ID.
  • Assisted customers with a wide array of MAC, PC and printer issues while documenting solutions through HEAT ticketing system.
  • Advised owner machine over 6 years old and best resolution was new system with updated OS, components, etc.

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20. Helpdesk

average Demand
Here's how Helpdesk is used in Desktop Support Technician jobs:
  • Manage escalated tickets from HelpDesk using ClearVision plus ticketing system maintaining company SLA (Service Level Agreements).
  • Serve as an escalation point for PC blade issues that can't be resolved by the HelpDesk.
  • Worked off a prioritized HelpDesk ticket queue.
  • Repaired printers, PC's, installed/removed/configured Desktops at end-user workstations, and assisted helpdesk with customer troubleshooting.
  • Trained student interns on migration procedures and processes and documented standard operating procedures for use by helpdesk technicians.
  • Provide support, training, and documentation for all end-users through international company-wide helpdesk procedures.
  • Devised training materials and standard operating procedures for training of helpdesk personnel.
  • Created escalation schemes for Helpdesk call resolution and desktop escalation procedure.
  • Prioritized Helpdesk tickets and documented issues/resolutions thoroughly.
  • Resolved helpdesk calls within documented guidelines.
  • Monitor helpdesk and update ticketing-tracking system.
  • Designed and developed helpdesk website.
  • Provided Junior level support for all software, hardware and networking issue and assist Helpdesk manager in implementing policies and procedures.
  • Maintained SLA's in Helpdesk Inbound Client Call Center as well as client records and work preformed via Remedy Ticketing System.
  • Implemented specialized support as needed and other project tasks at a higher level than associated with a Tier II Helpdesk position.
  • Served as Team Leader for the helpdesk to assist the Detroit Public Schools with the PC's throughout the school district.
  • Interact with end users providing level 1 and 2 helpdesk analysis and resolution of OS, networking, and application issues.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities using helpdesk software.
  • Configure, load software and install all new desktop and laptops computers and printers Updating and closing all helpdesk tickets.
  • Maintained high proficiency in using helpdesk systems and tools such as Desk, to ensure tickets were handled by priority.

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21. LAN

average Demand
Here's how LAN is used in Desktop Support Technician jobs:
  • Provided hardware/software installation, server maintenance, trouble resolution, root cause analysis and enterprise-wide LAN/WAN environment.
  • Assisted with planning of computer equipment specifications, installation, configuration, and vendor support agreements.
  • Worked closely with management to prioritize and balance business goals with information system requirements and resources.
  • Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple company locations.
  • Documented technical requirements, developed and overseen project plans and implemented change controls procedures.
  • Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
  • Execute test plans and generate preliminary and final test results on wireless technology performance.
  • Provide planning and engineering support to projects Identify technical risk and mitigation strategies.
  • Implement business continuity and disaster recovery plans for critical systems.
  • Work closely with vendors planning and implementing audio visual installations.
  • Created migration documentation and project plan for subordinate technicians.
  • Provided end-user support for all LAN-based applications.
  • Plan and implement wireless networking solutions.
  • Provided secondary support for LAN administration.
  • Led contingency planning and preparation.
  • Supported day-to-day operation of 2 local offices, 2 remote sites, and a plant facility maintaining 100 computers and servers.
  • Installed all network cables in accordance to the floor plans with the help of various hand tools and other testing equipment.
  • Provided technical expertise through installation, configuration, imaging, and repair of all desktop systems in a 6000+ WAN/LAN environment.
  • Mentored six team members by implementing training plan and shadowing, allowing technicians to become comfortable and familiar with daily operations.
  • Plan & assist with the configuration of a computer equipment tracking system, improving inventory control on hardware and software licenses.

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22. Lotus Notes

average Demand
Here's how Lotus Notes is used in Desktop Support Technician jobs:
  • Maintained Blackberry support including Blackberry Desktop Manager configuration with Lotus Notes, and Verizon Access Manager configuration for tethering.
  • Maintained Lotus Notes database to ensure an accurate computer inventory.
  • Configured Lotus Notes for maximum functionality for customers.
  • Configure Lotus Notes database replication environments.
  • Configure email services using Outlook/Lotus Notes.
  • Provide advanced support of applications such as Lotus Notes 6.5, Office 2002, Palm Desktop, and HR specific applications.
  • Created new user accounts in Active Directory, setup Lotus Notes ID files and IMAC's of Voice over IP phones.
  • Assisted users with any unfamiliarity they may have had with new version of Lotus Notes as well as other new applications.
  • Provide advanced support of applications such as Lotus Notes 4.5/R5/6.5, Office 2000, Palm Desktop, and plant specific applications.
  • Used Lotus Notes 8.5 as main email, installed Lotus Notes on desktops and laptops and troubleshot minor issues with email.
  • Reset passwords and assigned rights to groups within Active Directory as well as in AS400, Lotus Notes and CaseView.
  • Provided support for all software in use within the warehouse, which included Lotus Notes, JDE, Microsoft Office.
  • Provided BlackBerry support including connecting the user's device to the BlackBerry Enterprise Server for Lotus Notes and Exchange email.
  • Assisted users on the CSC side to use Lotus Notes R5 in place of Outlook to send and receive email.
  • Migrated user data from old computer to the new one when needed and setup Lotus Notes for the user.
  • Configured applications for users including Microsoft Outlook, Microsoft Office Communicator, Microsoft Live Meeting, and Lotus Notes.
  • Directed beta testing; served as Lotus Notes SME; evaluated and recommended new hardware; implemented hardware standards.
  • Utilized Lotus Notes to request maintenance of user ids from parent company and act on those requests once configured.
  • Placed in charge of the Engineering Lotus Notes Request database consisting of resolving or escalating emailed request from engineers.
  • Trained personal on new applications, equipment, E-mail migration from Lotus Notes 7 to Microsoft Outlook 2010.

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23. Citrix

average Demand
Here's how Citrix is used in Desktop Support Technician jobs:
  • Conducted remote client desktop support via remote desktop access tools including CITRIX and MS Windows Remote Desktop Web Connection.
  • Trouble shoot CITRIX 6.5 XENAPP environment on ClassNet.
  • Provided support for and configured user access to Citrix hosted applications.
  • Performed password reset, Citrix troubleshooting and Active Directory administration.
  • Resolved technical problems for field offices using Citrix Management console.
  • Support multiple Citrix applications through Program Neighborhood.
  • Entered student information into data-base using Empower/Citrix.
  • Manage users and applications in Citrix environment.
  • Support all software and communications including Citrix.
  • Used Citrix to add and remove desktop or laptop to the domain as well as generate password and reset user password.
  • Supported 500+ desktop/laptop users within Active Directory across 3 sites including remote users using Citrix, Windows XP and Windows 7.
  • Assigned users to the security groups in Active Directory to pick up group policy, permission levels and Citrix applications.
  • Configured and manage Virtual technology such as Citrix, VM ware, (Reset sessions, created virtual machines).
  • Managed and installed Windows 2000 Advanced Server, Exchange 5.5/2000 migration, Citrix XP, and setup frame network.
  • Support and manage operation of Microsoft WIN 2000, WIN XP PRO, Microsoft Office and Citrix applications.
  • Provided local and remote support for (MS Office, Outlook, Citrix issues) and proprietary applications.
  • Install, configure, and maintain Citrix XPE and 2003 farms and its applications Image PC using Ghost.
  • Loaded Operating Systems plus software including JDE and Office and Citrix Organized assets with Excel spread sheets.
  • Support and Data Migration for end users of Citrix, Star Navigator, and McKesson Clinical Applications.
  • Assisted with any Citrix or AD profile issues, including losing files in Excel and Word.

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24. Symantec

average Demand
Here's how Symantec is used in Desktop Support Technician jobs:
  • Administered and configured SYMANTEC Backup Exec Version 11D to perform full/differential backups.
  • Performed troubleshooting on devices for users on client/server network with Symantec Management Platform.
  • Imaged and installed laptops/desktop computers utilizing Symantec Ghost and troubleshoot network/local printers.
  • Image checkout & employee workstations using Symantec Maintain checkout inventory for equipment
  • Established laptop encryption through the configuration of Symantec Drive encryption software.
  • Managed and updated virus protection using Symantec Endpoint Protection Manager.
  • Secure local network from virus attacks using Symantec Enterprise Security.
  • Maintained and updated anti-virus software via Symantec Endpoint Protection.
  • Install applications remotely using Symantec Management Agent Center software.
  • Administered system backup and restoration with Symantec BackupExec 10.
  • Administered Recovery and Data Backup via Symantec Backup Exec.
  • Re-imaged all computers using Symantec Ghost software.
  • Imaged computers and utilized Ghost Symantec program.
  • Conduct backups of data utilizing Symantec Backup.
  • Cloned multiple workstation using Symantec Ghost utility.
  • Imaged enterprise computers using Symantec Ghost.
  • Developed a Symantec Ghost imaging solution.
  • Imaged Desktops and laptops using Symantec Ghost/ back up user files and copy over their profile and settings to new system.
  • Deploy new workstation upgrades annually, migrating and transferring user data, as well as system imaging using Symantec Ghost software.
  • Ensured optimum performance and security by conducting testing, as well as installations, of Windows patches/upgrades and Symantec Anti-Virus protection.

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25. Sccm

average Demand
Here's how Sccm is used in Desktop Support Technician jobs:
  • Provided systems administration tasks utilizing Active Directory and SCCM.
  • Shortened migration time by implementing SCCM installs over the network, allowing more machines to complete in the time frame allotted.
  • Use SCCM 2012 Control Console and other remote desktop applications to remote into user workstations to assist with trouble shooting.
  • Installed basic, complex, and upgraded applications via System Center Configuration Manager (SCCM) and Network shares.
  • Handled over 50 machines for re-image that SCCM cannot fix and ship out to employee work remote site.
  • Utilized System Center Configuration Manager(SCCM) 2008 to image, and deploy software to, various systems.
  • Installed software to XP users with NetInstaller and for Windows 7 users Microsoft SCCM 2007 for software deployment.
  • Support over 3000 users globally either by direct contact or by remote assistants via SCCM remote utility.
  • Used Active Directory and the SCCM to add, remove or modify objects within PNM's domain.
  • Created documentation how to fix SCCM remotely with co-worker to fix multiple system on-site and remote site.
  • Imaged, configured, and deployed new or replacement machines and associated hardware using Microsoft SCCM server.
  • Designed SCCM to deploy a hardware and software independent image to all PC computers on campus.
  • Succeeded on repair over 100 SCCM clients that cannot receive update & automate software upgrade.
  • Leveraged the Microsoft SCCM 2012 application to generate reports and install software seamlessly to our desktops.
  • Installed, upgraded, configured, and deployment of Windows 7 from Windows XP with SCCM.
  • Tested and implemented various Active Directory Group Policies Rules to enhance the use of SCCM.
  • Utilized SCCM, Exchange, Active Directory, Group Policy and all versions of Windows.
  • Utilized SCCM to deploy applications, set up user groups, OU, and permissions.
  • Image desktops using SCCM and install Safe Boot McAfee encryption to new desktops for deployment.
  • Use of SCCM to locate all Windows XP machines in the Enterprise network for migration.

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26. Internet

average Demand
Here's how Internet is used in Desktop Support Technician jobs:
  • Provide end-user training on computer operation, Internet utilization, computer applications, and administrative applications.
  • Provided troubleshooting for application and internet connectivity issues while remaining within a scope of support.
  • Delivered network/desktop solutions in rapidly growing, high-paced Internet software development start-up organization.
  • Worked with Verizon to apply the configurations needed for wireless internet and communications.
  • Granted internet access to supported customers and repaired connectivity issues that arose.
  • Configured and performed troubleshooting and Diagnostic Modem 14.4K for Dial-up Internet Connections.
  • Maintain local internet proxy settings utilizing local group policy.
  • Maintained and assumed responsibility for 30 internet gaming computers.
  • Supported IVD Department with troubleshooting of internet voice/data circuits.
  • Resolved everyday PC/Printer/iPhone and BlackBerry and Network/Internet requests.
  • Configured browsers for access to specific intranet/internet sites.
  • Pushed Internet Explorer favorites depending on department.
  • Configured security custom level in Internet Explorer.
  • Configured internet connections via Verizon wireless networks.
  • Configured network settings for better internet connections.
  • Verify PC has Internet/network connectivity.
  • Performed over the phone and in person support for PC, Wireless internet, telephone, printers, faxes and tablets.
  • Set up work stations on networks and Internet so staff could correspond with vendors and other state/ local government agencies electronically.
  • Take ownership of priority tickets to resolve high level IT related hardware, software, telephone, Internet and network issues.
  • Employed tenacity and determination to find solutions to difficult, repair-resistant issues, consulting with other technicians and researching the Internet.

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27. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Desktop Support Technician jobs:
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Document resolution of trouble tickets in Remedy in-house ticketing system.
  • Created and documented trouble tickets for ultimate problem resolution.
  • Documented all trouble tickets and resolutions via Track-it application.
  • Escalated unresolved trouble tickets to more experienced personnel.
  • Maintained Remedy trouble ticket system for telephone, network and maintenance outages and technical support for over 1000 computer related trouble tickets
  • Engaged and tracked Priority 1 issues, with responsibility for timely documentation, escalation, resolution and closure of trouble tickets.
  • Assessed, responded to, and resolved trouble tickets, applying active communication to identify user needs and underlying technical issues.
  • Engage tracked and documentation of problems, closure of trouble tickets into Remedy ticketing system and escalate issue as needed.
  • Received and responded to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets.
  • Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.
  • Utilized a personal computer to input data into NFC's Remedy Help Desk tracking system relating to user trouble tickets.
  • Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets.
  • Provide desktop support to 2500 end users at hospital based on remedy ticket system, closed over 2000+ trouble tickets.
  • Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users.
  • Provided tier 2 on site customer support for trouble tickets that have been escalated from the NMCI help desk.
  • Created and worked on trouble tickets for printers, desktops, laptops, network using Clarify Ticketing System Software.
  • Initiated, classified and routed trouble tickets, sent email updates and contacted end users to provide incident status.
  • Received trouble calls, opened trouble tickets, diagnosed, researched, isolated, and resolved technical issues.
  • Documented, investigated, and resolved software, and hardware failures; responding to trouble tickets on site.

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28. Tcp/Ip

average Demand
Here's how Tcp/Ip is used in Desktop Support Technician jobs:
  • Provided technical support for TCP/IP networking and network printer configuration.
  • Maintained and monitored all TCP/IP network configurations.
  • Manage and troubleshoot network connectivity with TCP/IP
  • Analyze and tune system performance to identify trends and maintain internal LAN (Ethernet, TCP/IP, and Windows networking).
  • Configured TCP/IP and DHCP for client\server and established communication using ping command and migrated end user local and remote profiles.
  • Coordinate the conversion and reorganization of two LAN's from NetBEUI and IPX/SPX to TCP/IP, and 10baseT to 100baseT.
  • Performed troubleshooting on LAN, VLAN, Routers, Firewalls and TCP/IP network, working closely with the service desk.
  • Configured and setup new PC's, configured LAN, network setup, TCP/IP settings, and DNS servers.
  • Provided Ethernet, TCP/IP, and Local Area Networks (LAN) support to networks with over 1K users.
  • Provided network administration functions like mapping network drives, pinging workstations and servers, troubleshooting using various TCP/IP commands.
  • Configure local PC's and workstation to network via TCP/IP and insure connectivity to corporate file servers.
  • Perform hardware and software upgrades to personal computers, servers, TCP/IP networks, and enterprise applications.
  • Used TCP/IP to help with building PC's for new workers that were starting with the company.
  • Experience with Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router, and Switch.
  • Installed the company software standard, network connectivity, and solved any TCP/IP configuration issues.
  • Support network issues including TCP/IP, network connectivity, patching and running cables.
  • Identified, troubleshot TCP/IP as well as other networking issues with 20-30 desktops.
  • Streamlined network connectivity through configuring DNS, DHCP, WINS and, TCP/IP.
  • Supported company network system TCP/IP LAN/WAN, wireless and network printer setups.
  • Diagnosed network connectivity, TCP/IP, network printing and user access issues.

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29. Software Applications

average Demand
Here's how Software Applications is used in Desktop Support Technician jobs:
  • Developed computer software security plans and procedures to be implemented including operating systems, software applications, and security.
  • Build custom desktops and configure them with company specific hardware peripherals and software applications.
  • Provided remote and on-site desktop support including file migration and software applications updates.
  • Configured software applications using Windows Software Configuration Center Management (SCCM).
  • Provide support for various software applications including installation, updating and removal.
  • Tutored customers in software applications to enhance basic understanding of computer usage
  • Analyze problems with equipment or software applications to identify problem areas.
  • Handle testing processes for computer software applications and recently installed hardware.
  • Installed and configured various software applications and performed upgrades as needed.
  • Document troubleshooting procedures including how to guides of various software applications.
  • Provided user assistance/training on standard PC/network hardware and software applications.
  • Configured network firewalls to assure functionality of all software applications.
  • Installed a variety of software applications and operating systems.
  • Composed new and edited existing documentation for software applications.
  • Ensured customer satisfaction through resolving hardware and software applications.
  • Supported hardware and software applications for communications clients.
  • Train customers on computer operation and software applications.
  • Provided support and maintained proprietary software applications.
  • Installed various software applications and hardware components.
  • Supported McKesson and other software applications daily.

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30. Computer System

low Demand
Here's how Computer System is used in Desktop Support Technician jobs:
  • Support work includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Provided technical guidance, oversaw and monitored data processing operations and formal reporting of problems with computer systems platforms.
  • Specialized knowledge of Microsoft Office software and skilled in establishing networked computer systems and connecting peripheral office equipment.
  • Performed virus removal on needed computer systems infected with virus and updated virus removal application software.
  • Performed various computer related services which included: Custom built computer systems to client specifications.
  • Completed a major corporate-wide computer system migration meeting very aggressive schedules and budget constraints.
  • Initiated investigations in a test environment to ensure proper functioning of computer systems.
  • Developed specifications, tested computer systems, and implemented standards and guidelines.
  • Maintained, analyzed and repaired computer systems, hardware and computer peripherals.
  • Defined security requirements for computer systems, including workstations and personal computers.
  • Verify that all computer system functions are properly validated and documented.
  • Tasked with maintaining networked computer systems and their peripheral devices.
  • Performed troubleshooting, installation, configuration and repairing computer systems.
  • Conduct post-implementation evaluations of computer systems to determine system performance.
  • Integrate computer systems from newly acquired facilities with existing systems.
  • Installed and maintained computer systems including software and Hardware Components.
  • Assisted users in design or user-developed personal computer systems.
  • Provide hardware repair or replacement of damaged computer systems.
  • Maintained and Installed and Configured Computer Systems.
  • Used technical knowledge to maintain corporate computer systems

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31. Suite

low Demand
Here's how Suite is used in Desktop Support Technician jobs:
  • Supported and installed Microsoft Office Suite and Microsoft Windows operating systems.
  • Installed Microsoft Office Suite 2003 Windows XP Professional, Service Pack 2, Windows XP Home Edition, Vista Home Edition.
  • Level 3 Support included but was not exclusive to software issues like Microsoft Office Suite 2003, 2007, and 2010.
  • Installed Microsoft Windows Vista Enterprise, Office Suite 2007, Bit Locker Encryption and other software on laptops and desktops.
  • Supported various software packages including multiple banking and financial applications, Intuits Office Logic and the Microsoft Office XP Suite.
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, MS Office suites.
  • Provided assistance with computer hardware, software, printing, program installation, Microsoft suite, and mobile device.
  • Maintain high degree of expertise with all applications within in the Microsoft's Office Suite (versions 2000-2007).
  • Trained users in start-up, basic and advanced use of Microsoft Office suites and provided group training on request.
  • Provide second tier computer support on Windows7 and Windows XP desktops and laptops using Microsoft Office 10/2003 Professional Suite.
  • Worked directly with clients, providing assistance with utilization of Microsoft Office Suite as well as printers and faxes.
  • Instructed users on how to use upgraded software and work within SAP, Microsoft Office Suite 2013 and 2016.
  • Deploy and manage GoodLink Suite for Exchange, supporting Palm and Pocket PC Mobile, and SmartPhone devices.
  • Installed software and troubleshot any customer issues (Microsoft Office Suite, Windows 7/XP, etc.).
  • Supported the work activities of maintaining a user environment by running the standard suite of business applications.
  • Executed installation and configuration of Windows XP, Microsoft Office, and the Arc GIS software suite.
  • Created computer management solutions using Systems Management Server, Ghost Solution Suite, and Microsoft Excel Spreadsheets.
  • Communicate and document issues as they pertain to essential support and service using the Footprints application suite.
  • Resolved end user issues with hardware and software including the Client Profiles program and Office suite.
  • Installed, maintained, and troubleshot corporate applications and MS Office Suite running on Windows platform.

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32. Voip

low Demand
Here's how Voip is used in Desktop Support Technician jobs:
  • Utilized ShoreTel Director administration interface for users in corporate phone system to provide VoIP phone configurations and troubleshooting.
  • Coordinated and managed a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Provided network and VOIP support on Cisco platform including experience with Cisco IOS, Call Manager, Unity and IPCC applications.
  • Completed PC refresh & Cisco VoIP phone upgrade projects for multiple departments within the local office with minimal negative impact.
  • Outsourced most of the in-house IT to the cloud for reliability, including E-Mail, DNS, & VoIP.
  • Perform Move, Add Changes and Installation of software applications, desktops, laptops, printers and VoIP phones.
  • Configure Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols.
  • Developed solution for increasing NSTS capacity of the VoIP system directly related to the needs of the ODNI.
  • Provide end-user technical support for hardware, software, VOIP phones, peripherals, mobile devices, etc.
  • Network configuration for desktops, laptops, phones (mobile and VOIP), printers, and servers.
  • Deployed VOIP desk phones as well as worked with a Black Berry Server to deploy mobile phones.
  • Move, set up and support computers, printers, and VOIP phones in a Windows domain.
  • Fulfilled administrative responsibilities including the addition and changes to Active Directory, Exchange email and VOIP accounts.
  • Performed tasks associated with administering, configuring, upgrading documentation, and expansion of Cisco VOIP System.
  • Partnered with network team to establish VoIP requirements for the location and schedule the switch over.
  • Performed deployment of computers, monitors, peripherals, mobile devices, and Cisco VOIP phones.
  • Installed and administered Cisco VOIP phone systems using Cisco Call Manager and Cisco Call Manager Express.
  • Connected over 200 Cisco VOIP Telephones and linked them to the network using IP Communicator software.
  • Performed wide-area network monitoring to all computers, printers, and VoIP phones on the network.
  • Trained new hires on help desk procedures, VOIP phone systems, and company software.

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33. Novell

low Demand
Here's how Novell is used in Desktop Support Technician jobs:
  • Performed Novell to Active Directory profile migrations at Georgia State University using ForensIT Profile Wizard.
  • Maintained, upgraded and supported network connectivity in a Novell/XP/2000 environment.
  • Managed account administration for Novell and Windows through E-directory.
  • Administered and troubleshot corporate systems within a Microsoft/Novell environment.
  • Received limited admin authority for Novell and AD environments.
  • Installed a wide variety of Novell distributed applications.
  • Installed Novell clients and configured for connectivity.
  • Performed intermediate Novell administration duties.
  • Performed day to day end user software and hardware support duties for Microsoft Windows, UNIX, Novell and Blackberry environment.
  • Provided LAN Administration for QVC Users for West Chester office and maintained NetWare Novell 3.12, 4.11 and NT 4.0 servers.
  • Experience with Novell NetWare 3.x/4.x and Microsoft NT servers, Network connectivity, and LAN/WAN hardware and software configuration.
  • Performed Administration as it pertained to any and all break/fix issues and work order/project issues with client NT/Novell network.
  • Responded to and resolved PC related issues for a 100+ user, Windows XP/9x/NT/2000 and Novell based atmosphere.
  • Support of Windows XP/2000 environment for 98 users in a Novell NDS / Active Directory Mixed network environment.
  • Perform daily administration duties on Windows NT, Windows 2000, and Novell 3.1x server platforms including backups.
  • Display expertise with hardware and software in a multiple Windows version and Novell network operating system environment.
  • Installed and supported software and Novell GroupWise email for county government, Police, and Fire staff.
  • Used Active Directory, Novell NDS Console to manage user ID, passwords, and accounts.
  • Performed tier 1 Network Administration in Novell creating and maintaining user's accounts and personal drives.
  • Uninstalled Novell clients and installed Microsoft clients on all computers and upgraded all security features.

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34. Peripheral Equipment

low Demand
Here's how Peripheral Equipment is used in Desktop Support Technician jobs:
  • Provide knowledge of computer equipment and capabilities in a networked environment including Personal Computers, peripheral equipment and data communications.
  • Performed installation, configuration and ongoing usability of desktop computers, POS devices peripheral equipment and software.
  • Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
  • Performed general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the organization.
  • Performed general maintenance task, diagnosed, and repaired computer system and peripheral equipment.
  • Provide support to include configuration of systems, communications devices, and peripheral equipment.
  • Perform troubleshooting of FAA computers and peripheral equipment, identify problems and provide solutions.
  • Diagnose hardware/software, and peripheral equipment, prepare retired equipment for asset disposal
  • Configure ongoing usability of desktop computers, peripheral equipment and software updates.
  • Perform repairs to hardware or peripheral equipment, following manufactures specifications.
  • Performed troubleshooting and some maintenance on printers on other peripheral equipment.
  • Performed maintenance of 100+ personal computers and peripheral equipment.
  • Configure computers, communications devices, and peripheral equipment.
  • Installed personal computers, software and peripheral equipment.
  • Installed, configured, and deployed Windows 2000 and Windows XP based workstations, laptops, and peripheral equipment including printers.
  • Upgraded, modified, replaced, installed, configured, maintained and troubleshot hardware, software, printers and peripheral equipment.
  • Repair, maintain and troubleshoot computers, printers, software, and associated peripheral equipment as necessary to maintain proper operation.
  • Installed peripheral equipment on user's personal computers and notebooks; installed software on client systems using Windows 2000 Server.
  • Enter commands, using computer terminal, and active controls on computer and peripheral equipment to integrate and operate equipment.
  • Provided support, repaired and configured PC hardware, software and peripheral equipment arrange for vendor maintenance services as needed.

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35. Android

low Demand
Here's how Android is used in Desktop Support Technician jobs:
  • Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office 2003/2010, iPhone/iPad/Android/Blackberry.
  • Apply broad industry knowledge in managing the deployment and support to various mobile devices including Apple, Android, and BlackBerry.
  • Configure mobile devices (Windows, iPhone & Android) to send/receive emails and provide Dell Defender Tokens for VPN access.
  • Support hardware, PC's, Laptops, Printers, Tablets, Blackberries, I Phones and Androids other peripherals.
  • Provided hardware and software support for Windows, Macintosh, IOS, Android and Chrome Operating Systems and applications.
  • Set up staff's lap top computers as well as mobile devices (Blackberry, and Android phones).
  • Test new software and hardware, including iPhone and Android devices, HP Blade PC and Thin Client systems.
  • Assisted clients with loading Mobile Device Management solutions onto Blackberry's, IOS and Android devices.
  • Support Microsoft Exchange email on Android, Apple, and Windows phones and tablets.
  • Activate and Configure Blackberry, Apple, Android, and other Smart phone devices.
  • Supported various mobile platforms (Blackberry, IOS, Android, Windows 8).
  • Provided Blackberry, iPhone, Android and other PDA support for various users.
  • Support of various smart phones (Blackberry, iPhone, Android).
  • Assisted with setting up user mobile devices including Android and IOS software.
  • Configured Active Sync for Google Apps on Android and I-Phone devices.
  • Support and configure Android, Blackberry and Apple mobile devices.
  • Configure Android and Blackberry mobile phones for email access.
  • Provided PDA for iPhone/iPad/ All Blackberries and Android phones.
  • Support IOS and Android tablets and phones.
  • Configure email for iPhone and Android phones.

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36. Lenovo

low Demand
Here's how Lenovo is used in Desktop Support Technician jobs:
  • Utilized Microsoft Configuration Manager to deploy windows 7 bit locker operating system images to Lenovo desktop computers in an enterprise environment.
  • Configured computer desktops and Lenovo tiny computers using Norton ghost imaging program.
  • Configured and personalized 20 new Lenovo laptops daily according to NCUA specifications.
  • Installed, configured and supported Lenovo ThinkVantage Wireless Access Connections.
  • Installed/Configured ghost images on Lenovo Desktops/Laptops.
  • Upgraded Lenovo Windows 7 laptops (X220/T240 models) and HP Printers for 50 State Farm offices in Southeastern Virginia.
  • Collaborate with vendors for MFD printer, HP desktop, Lenovo laptop, and projector hardware repairs under warranty guidelines.
  • Maintain, troubleshoot, upgrade and repair Lenovo (IBM) desktops and laptop systems including hardware and computer peripherals.
  • Replace 100 existing Win XP IBM / Lenovo Laptops / Desktops with 100 new Win7 HP Laptops and Desktops.
  • Loaded networked ghost images for Dell, Lenovo and HP machines and executed scripts to loaded additional security patches.
  • Coordinated problem-solving efforts with the Lenovo, CNSE and IBM Help Desk staff on behalf of the end-user.
  • Resolved software/hardware issues for desktop, laptop and thin client post migration to new Lenovo hardware platform.
  • Experience with IBM- Lenovo Think Pads, Compaq, HP, Mac and Dell workstations and laptops.
  • Installed the Lenovo and IBM ThinkPad computers for the users and user's profile and data.
  • Supported IBM-Lenovo hardware; including ThinkPad laptop's T40, T42, T60 and T61.
  • Replaced hard drives, memory and keyboards in HP, Dell and Lenovo laptops.
  • Performed all my own hardware repair of laptops and desktops (Primarily Lenovo).
  • Imaged/re-imaged XP to Windows 7 Lenovo Laptops, Desktops, and small form factors.
  • Worked with Dell, HP and Lenovo workstations (towers and laptops).
  • Configured, deployed and supported Dell, HP and Lenovo laptops and desktops.

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37. Altiris

low Demand
Here's how Altiris is used in Desktop Support Technician jobs:
  • Utilized Altiris Deployment solution to provide remote connectivity to manage campus workstation; configure it.
  • Utilized the Altiris Deployment Solution for desktop computer images, software delivery and inventory.
  • Assisted development support in quality assurance of the global imaging process utilizing Altiris.
  • Performed Application Migrations and for the client utilizing Altiris Deployment Solutions.
  • Experienced with Peregrine Service Center ticketing system and Altiris management system.
  • Complete new workstation builds and workstation replacements using Altiris Deployment Console.
  • Managed deployment and software management through Altiris and Active Directory.
  • Imaged computers and installed software for end-users utilizing altiris.
  • Implemented disaster recovery procedures using Altiris and Ghost.
  • Executed Capture/Restore Altiris scripts and software installation/configuration.
  • Configured Altiris to deploy patches, upgrade applications on Windows 7 and XP to 8,000 laptops for remote office workers.
  • Installed software and repaired errors in person, or remotely using PC Anywhere, Altiris, or Remote Desktop.
  • Installed additional applications at the time of the hard-drive swap at the users work station using Altiris.
  • Used Altiris Deployment Console to ghost and deploy images on both Dell and HP laptops and desktops.
  • Imaged desktop/laptop platforms via WinPE (PXE enabled boot disk) and Altiris (software updates).
  • Build and deploy PC workstations with Altiris Web Server software and top of the line hardware.
  • Use Altiris for cloning, imaging of desktops and laptops and also migration of user profiles.
  • Performed local and remote desktop support with Virtual Network Computing (VNC) and Altiris Software.
  • Use Altiris Client Management to manage all computers troubleshooting, Software Delivery and Remote Control.
  • Pull and Push profiles using Altiris software, and setup desktop, laptops for new users

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38. SLA

low Demand
Here's how SLA is used in Desktop Support Technician jobs:
  • Supervised 6 support technicians, coordinating timely resolution within SLA requirements and resulting in high customer satisfaction.
  • Provided extensive customer support with both face-to-face and telephone Consultation and support resolved issues according to SLA.
  • Assisted with support backlog, and bringing ticketing system up to expected SLA s Closed over 5,250 tickets during employment tenure.
  • Managed incident queues, troubleshooting hardware and software for laptop and desktop computers, prioritizing work based on SLA guidelines.
  • Trained new team members on various technologies as well as processes which lead improved SLA and increased customer satisfaction.
  • Keep up Service Level Agreements (SLA) to a high level and improving response time on work orders.
  • Respond to work orders generated by the City's centralized help desk resolving issues within the SLA agreement.
  • Monitor call progress against agreed response and resolution SLA's and communicate effectively with users for feedback.
  • Support vital to the success of meeting the SLA's for the problem resolution for SIC associates.
  • Created, documented and escalated issues and problems in accordance with ticketing standards and SLA's.
  • Resolved hardware/software issues by ensuring timely resolution according to approved Service Level Agreements (SLA).
  • Configured and deployed desktop environments in accordance with the SLA(service license agreement).
  • Monitored the Help Desk Ticketing System remedy as part of our SLA and metrics system.
  • Supervised a 3 person crew to ensure PC and network connections were completed by SLA.
  • Resolved Help Desk tickets within strict SLA's while providing quality service to users.
  • Created and resolved tickets & managed inventory using Service-Now Ticketing System, SLA driven.
  • Contract was completed in a month slated for 3 months well ahead of schedule.
  • Used Share ticketing system for assigned workload and updated tickets per SLA requirements.
  • Created Help Article for Help center, ensure all SLA were being met.
  • Consulted with clients, translated their business objects into technical design for developers.

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39. User Data

low Demand
Here's how User Data is used in Desktop Support Technician jobs:
  • Maintained equipment inventory database of all user data including type of equipment, location and network connectivity.
  • Created backup for user data and profile information for installation to new or upgraded notebooks/desktops.
  • Completed migration for Windows and then post-installation configuration and end user data migration.
  • Imaged laptops and desktops, installed/configured software and performed user data migrations.
  • Facilitated software and hardware replacements and upgrades; user data migration.
  • Ensured technical safeguards are maintained to provide controlled user data.
  • Installed user-specific software; restored user data.
  • Deployed corporate company images such as Windows 7 and 8 while backing up critical company and user data to secure hardware.
  • Deployed desktop and laptop PC's, transferring user data, mapping network drives, and setting up printers during install.
  • Completed major PC deployment, involving imaging, user data migration, application loading and data erasure of legacy hard drives.
  • Have developed a process flow and documentation to capture user data to standardize and increase efficiency of the migration process.
  • Use of DDS client to image hard drives for migration from Windows 2000 to XP and transfer user data.
  • Assisted in company-wide migration project by moving user data and profiles from Windows XP machines to Windows 7.
  • Save user data on local hard drive and replace and or upgrade existing system to support new applications.
  • Perform software installs, printer installs, and life cycle equipment replacement to include new/existing user data moves.
  • Used thumb-drives to copy user data from the old hard drives and replace it on the new installs.
  • Use USMT light touch to capture and restore user data from XP machines to Windows 7 machines.
  • Back the user data from the file server and make sure all data has been backed up.
  • Uphold strict security policies regarding user data, destruction of equipment and chain of custody.
  • Handled computer upgrades, imaged replacement laptop with Ghost, transferred user data and settings.

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40. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Desktop Support Technician jobs:
  • Provided support for Microsoft Windows operating system and related software.
  • Home-based Business serving home-based users on the Microsoft Windows platform.
  • Provided support for default Microsoft Windows operating system applications.
  • Administer a Microsoft Windows 2003-2008 Active Directory environment.
  • Solved Microsoft Windows and application problems
  • Administer Microsoft Windows servers(Active Directory), workstations, and network security devices(RSA) for 500 users.
  • Configure, deploy, administer, and maintain Microsoft Windows desktop operating systems and components on both desktop and laptop computers.
  • Diagnosed, troubleshoot and resolved Microsoft Windows (Windows 7 & 8 and 10) hardware and software problems.
  • Transitioned from supporting HP3000 Main Frame as the Supervisor of Computer Operations, to supporting Microsoft Windows based computing.
  • Installed Microsoft Windows 7 and uninstalled Win XP in over 250+ desktop computers in a period of three months.
  • Assisted State IT technicians with Microsoft Windows 7 upgrade for local Department of Children & Family Services offices.
  • Tasked with testing the Microsoft Windows Vista and Office 2007 to see if current software systems were compatible.
  • Assist with the installation and configuration of Microsoft Windows 2000, 2003, and XP computing systems.
  • Configured and verified McAfee Security Software Installations on Microsoft Windows 7 PCs and Laptops for banking environments.
  • Used Windows Server Update Services to deploy Microsoft Windows updates, managed the distribution of updates.
  • Deployed Windows 7 on various desktops and laptops via the Microsoft Windows Automated Installation Kit.
  • Installed hardware, configured software, and repaired PC systems using Microsoft Windows XP/7.
  • Diagnosed, troubleshot and resolved Microsoft Windows 2007 hardware and software problems.
  • Installed and upgraded PC hardware and software on all Microsoft Windows platforms.
  • Imaged and re-imaged desktops and laptops with Microsoft Windows XP and Vista.

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41. Vmware

low Demand
Here's how Vmware is used in Desktop Support Technician jobs:
  • Provisioned and configured VMware virtual machine for remote development team.
  • Familiarize with VMware Virtual Client installation and configurations etc.
  • Install and configure Windows 2008 Server, VMware Workstations, and Microsoft Hyper-V virtual servers and guest operating systems.
  • Helped manage Cisco CallManager 4.1, Good Messaging Server, BlackBerry Enterprise Server, VMware and Virtual Infrastructure Client.
  • Install and maintain various servers including File Servers, Domain Controllers, Web Servers and VMware Servers.
  • Install, Configure, Clone and Create Windows XP and Windows 7 virtual machines in VMWare Workstation.
  • Configured Vmware workstations for users and rolled over Apple devices to the domain and mail exchange.
  • Monitored and troubleshot VMware ESX server farms for over 300 servers in the field.
  • Created virtual machines for testing in both Hyper-V Manager and VMWare based products.
  • Used VMWare to create and maintain virtual machines for testing legacy engineering software.
  • Delivered 1-day training course to 40 users on the usage of VMware workstation.
  • Provided support for remote users using Remote Desktop Connection, VMware console.
  • Work with third party sites to support associates and VMware View environment.
  • Created and configured VMware virtual machines used for software testing purposes.
  • Migrated Data & Software from Physical Servers to VMware Virtual Servers.
  • Supported servers across VMWare ESX 3.0, and Rack mount servers.
  • Implement VMware Enterprise Server creating new ESX hosts and clients.
  • Worked with updated and upgrading virtual servers using VMWare.
  • Resolve as applicable through VMware, or RDP connection.
  • Assist with Cisco VPN connectivity issues and VMware administration.

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42. Technical Assistance

low Demand
Here's how Technical Assistance is used in Desktop Support Technician jobs:
  • Supervised approximately 60 people including phone and chat tech agents providing technical assistance and handling client escalations.
  • Provided technical assistance throughout the hospital of over 6,000 workstations for computer and peripherals related problems.
  • Provided technical assistance to computer users on Virginia Tech campus.
  • Provided senior technical assistance to other consultants.
  • Provide daily technical assistance to customers.
  • Provided high-level hardware and software technical assistance on IHG products to both internal and external customers via telephone and electronic medium.
  • Provide all technical assistance within the entire retail store location for all computers, televisions, cellular phones, printers etc.
  • Provide IT Desktop support for desktop computers and laptops and technical assistance to City of Atlanta (COA) users.
  • Provided technical assistance to office and floor staff, assisting with network access, printing, and application software operation.
  • Responded to requests for technical assistance in person, via phone, and remotely for Windows and Mac OS.
  • Provided special technical assistance to Executive Support, which includes CEO, CFO, CIO, and other Directors.
  • Conducted computer diagnostics on users' computers to investigate and resolve desktop issues and provide technical assistance and support.
  • Provided technical assistance and training to system users in the use of the computer systems and software.
  • Provide technical assistance on WAN via face-to-face and telephone contact on both PC and Mac OS systems.
  • Provide support for over 300 end users and technical assistance on all hardware / software products.
  • Respond to requests for technical assistance via phone, ticket system, remote connection and on-site.
  • Build & Test I provided technical assistance to Build & Test team with various projects.
  • Handled calls from technicians to provide technical assistance and support with system installation and maintenance.
  • Handle service requests for technical assistance in person, via phone, and email.
  • Responded to requests for technical assistance in person via ticket (HSM) system.

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43. Technical Problems

low Demand
Here's how Technical Problems is used in Desktop Support Technician jobs:
  • Provided remote resolution of technical problems requiring technical diagnosis and correcting desktop applications deployed.
  • Resolved technical problems using HP Service Manager ticketing system for documentation.
  • Provided technical support by identifying, investigating and resolving technical problems.
  • Analyzed customer hardware technical problems and ensured they were resolved.
  • Resolved technical problems with desktop computing equipment and software.
  • Assist end user in resolving highly complex technical problems on a primary account by providing guidance regarding software and hardware problems.
  • Interact and train internal customers and company executives, possessing varied technical skill levels, to help resolve their technical problems.
  • Analyze technical problems and create solutions involving the use of my person knowledge as well as company provided techniques or tools.
  • Assess, interpret and analyze technical problems received via direct user contact, email, phone or help desk.
  • Act as front line help desk support in resolving users' technical problems utilizing a variety of communication avenues.
  • Answer incoming calls, emails, and provide prompt, professional resolution of reported technical problems quickly as feasible.
  • Coordinated with vendors to resolve technical problems with personal computer software and hardware, and related desktop peripheral devices.
  • Resolve technical problems identified by business partners, other staff, vendors or suppliers and train users as appropriate.
  • Designated escalation point person for my peers assisting in resolving high-end technical problems and issues.
  • Worked to resolve technical problems with desktop equipment and software according to Service Level Agreement.
  • Provided day-to-day technical support for EU's resolving technical problems in a timely professional manner.
  • Work with third party vendors to resolve technical problems that are out of scope.
  • Identify, research, and resolve technical problems with documentation on a ticketing system.
  • Analyze, diagnose and draw conclusions on simple to complex technical problems.
  • Worked with Tier II/III and other groups to resolve technical problems.

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44. DNS

low Demand
Here's how DNS is used in Desktop Support Technician jobs:
  • Support for Windows environment, including working knowledge of the windows stack, DNS, DHCP, Active Directory and Exchange.
  • Verified connectivity with all networked devices, configured local permissions, and supported DNS and DHCP issues.
  • Provided DNS and DHCP printer support as needed when re-imaging PC s after data migration was complete.
  • Configure branch networks including setting up static IP addresses, default gateways and DNS servers.
  • Performed backup and restoration of file server, DNS and ADS on a scheduled basis.
  • Network configuration of computers and printers (DHCP, static IP, DNS).
  • Define and select DNS settings as well as Gateway and DHCP issues and settings.
  • Manage and Maintain DNS, DHCP, NIS, Systems Monitoring and performance.
  • Install and configured WINS Server, DNS Server, and DHCP Server.
  • Implemented multiple networking services including DHCP, DNS, and WINS.
  • Administered users accounts, DNS and DHCP in Active Directory.
  • Configured and maintained IP addresses using DHCP and DNS.
  • Implemented and maintained the DHCP and DNS servers.
  • Configured static IP addresses, DNS and WINS.
  • Added and removed entries within the company DnS.
  • Obtain licensing, and configure DNS records.
  • Manage DNS, including WSUS Server.
  • Implement Windows 2000/2003 servers running AD, DNS, DHCP and RAS to insurance software.
  • Install and setup DHCP, DNS, Active Directory, and Web Server.
  • Network administration (DNS/BIND, DHCP, PXE, firewalls, etc).

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45. SMS

low Demand
Here's how SMS is used in Desktop Support Technician jobs:
  • Improved efficiency by managing installation and configuration of supported enterprise applications via LiveState and corporate deployment mechanisms such as CCM.
  • Performed hardware inventory through SMS inventory system.
  • Utilized Microsoft's Systems Management Server (SMS) to remotely connect to users' systems to resolve various technology issues.
  • Configured, deployed, and maintained over 100+ Microsoft Installer packages for department-specific and enterprise applications using Active Directory and SMS.
  • Help Desk/Call Center primary contact, phone support and remote system troubleshooting (via Microsoft SMS and Terminal Services).
  • Assisted LAN OP personnel in creating and maintaining software packages, pushing updates and managing network clients through SMS.
  • Conducted remote troubleshooting, software installation and configuration, and provided remote desktop support to customers using SMS.
  • Used Manage Wise and SMS for LAN Management TEK Systems, Inc. Network Consultant, Nestle Inc.
  • Support - Contract Deploying Win2000 with ghost images, installing apps via SMS, support and documentation.
  • Worked on a team to design the tools that would be used in the SMS Hierarchy.
  • Provide desktop and remote support to CDC end users by using SMS and SCCM remote tools.
  • Use remote methods via telephone and SMS tools to provide support to and other out-of-area employees
  • Performed various software tasks: anti-virus removal, software upgrades, patches and SMS downloads.
  • Managed proxies, short message service (SMS) and Microsoft Exchange and Advanced Servers.
  • Provided 2ed level support to remote sales offices using such tools as Hyena and SMS.
  • Experience with Systems Management Server (SMS), SCCM, and remote administration.
  • Deployed application patches, service packs, updates and security patches with SMS 2003.
  • Performed desktop support both on-site and via SMS remote software for approximately 20,000 users.
  • Install and configure SMS client and IDM thick client to allow network pushes.
  • Used SMS (Systems Management Server) to push out patches updates etc.

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46. Password Resets

low Demand
Here's how Password Resets is used in Desktop Support Technician jobs:
  • Maintained network security policies requiring mandatory password resets and restriction of unauthorized websites.
  • Worked with issues in Active directory such as computer names, password resets for user accounts and mapping network drives and printers
  • Assisted clients with task oriented issues: example: password resets, resetting and recycling printers, and so on.
  • Manage user and computer accounts, password resets, domain administrator groups, and group policies in Active Directory.
  • Administered AS400 system including user password resets and menu assignments, copying of user profiles, printer management.
  • Use of RDP for remote troubleshooting, Active directory for password resets and moving objects to proper OU.
  • Used Active Directory to administrator management operations such as user creation, account maintenance, and password resets.
  • Created and maintained user email accounts, to include password resets and Setting up distribution mailbox's.
  • Worked a 3 month contract doing basic help desk functions such as password resets and hardware support.
  • Performed Active Directory account maintenance (creation, grouping, binding, password resets, etc).
  • Support internal end users with troubleshooting DNS, network, password resets and other desktop issues.
  • Handled Tier-One Help Desk tasks including user account creation, password resets, and account unlocks.
  • Refresh, security, peripheral devices, anti-virus updates, user account lockouts, password resets.
  • Used Active Directory and Exchange server for password resets and setting up new email accounts.
  • Perform e-mail password resets as well as account creation and deactivation via Silver Sky console.
  • Utilized Active Directory for group memberships and password resets Environment: HP, Dell, Apple
  • Performed user account password resets, unlock accounts, and permission changes via Active Directory.
  • Set up accounts for new users in Active Directory and Microsoft Exchange, Password Resets
  • Performed password resets, unlocking accounts, adding computers and printers within Active Directory.
  • Used Active Directory to perform password resets and to add/delete computers in Domain.

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47. Level Support

low Demand
Here's how Level Support is used in Desktop Support Technician jobs:
  • Provide first-level support to approximately 300 users, priority support to executives whenever necessary.
  • Provided second level support for university faculty/staff.
  • Provide daily 2nd and 3rd level support to over 5000 end users on Dell, IBM, HP workstations and laptops.
  • Directed support for complex problems to next- level support, simultaneously keeping users updated as to the status of open calls.
  • Provided first, second and third level support for more than a 1000+ users spanning about 22 medium to large clients.
  • Provided 2nd Level Support for PC users as a contractor for Prudential for both local and remote users primarily.
  • Provided 1st and 2nd level support for Bristol-Myers Squibb employees, including LAN, desktop hardware and software issues.
  • Provide 2nd level support for work at home end users by diagnosing and resolving software/hardware problems including wireless networking.
  • Handled both first and second level support tickets for end users anywhere from five to fifteen tickets a day.
  • Provided first and second level support to internal computers, mobile devices, printers, fax/copy machines.
  • Provided first and second level support to end users through telephone, e-mail, and RDP technologies.
  • Worked in second level support supporting desktop and laptop workstations, printers, and basic administration tasks.
  • Supervised the daily operations and lab staff, as well as provided secondary level support to clients.
  • Served as a second level support point of contact for Desktop or Network system inquiries and issues
  • Serve as first and second level support of desktop related problems in a 200 user environment.
  • Provide enterprise level support (remote and desk side) of users/customers in accordance with S.L.A.
  • Provide 1st level support to users via phone calls, desktop visits, MSTSC remote sessions.
  • Provide On-site and remote corporate level support for multiple facilities with a total of 200+ users.
  • Provided 3rd level support including problem resolution for customers, installations/moves, and upgrades and updates.
  • Served as third-level support responsible for troubleshooting, support, and maintenance of all PC hardware/software.

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48. Linux

low Demand
Here's how Linux is used in Desktop Support Technician jobs:
  • Create imaging procedures and documentation for Windows and Linux workstations.
  • Assist Network Administrators with Linux RedHatCentOS server administration.
  • Assisted with installation and configuration of Dell and HP servers using Windows Server 2008 and Red Hat Enterprise Linux 6.
  • Worked with multiple platforms, including Mac OS X, Windows 98 to Vista Beta, and some Linux.
  • Provide Executive and end-user desktop support in a mixed OS environment (MAC, Windows, Linux).
  • Demonstrated knowledge of all Network Hardware Zebra printer, and Linux - based software of the store systems.
  • Performed on-site and remote data migrations of 1000+ Windows 7 & Red Hat Linux 6 & 7 machines.
  • Image laptops and desktops with Windows 7, Linux, Mac OSX and other software, as needed.
  • Migrated and converted data for over 300 ACE Hardware retail stores to a Linux based inventory system.
  • Imaged and configured new and existing PCs with Windows XP Professional using a Linux PXE boot script.
  • Lead position desktop support in a Linux, Novel and Windows environment for 250 employees.
  • Updated Alpha servers with clean Linux loads as they came back through Depot repair.
  • Installed and maintained the Linux server for Blackboard (distance learning system).
  • Supported Linux Server and support of some remote users with Unix devices.
  • Maintained and troubleshoot Dell, HP, Linux, and Canon printers.
  • Facilitated the activation of new Win 7 and Linux and printer drivers.
  • Assist in installing, configuring and deploying Linux Red Hat Enterprise Server.
  • Supported Linux servers running Apache, MySQL, RT, and MediaWiki.
  • Supported various operating systems to include Windows, Apple, and Linux.
  • Support users on issues relating to Linux workstations and network connections.

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49. New Equipment

low Demand
Here's how New Equipment is used in Desktop Support Technician jobs:
  • Supported computer refresh project, imaged personal computers, deployed new equipment to customers, Mirrored and configured accounts
  • Handled new equipment installations, peripheral compatibility advisement and LAN/WAN connectivity issues.
  • Walked end-users through introductory session with new equipment.
  • Traveled to stores throughout Arizona delivering new equipment.
  • Connected and configured new equipment.
  • Integrate new equipment into the organization, including imaging, software & asset management, deployment, user orientation and training.
  • Provided surveys of the major hospitals, deployed new equipment, and worked to resolve clients computer and network issues.
  • Control of all asset management of workstations and inventory and working with outside vendors for new equipment when needed.
  • Perform Workstation renewal, including the upgrading and testing of new equipment and software, staging and image capture.
  • Inventoried new equipment that was ordered by It Asset Management to insure proper standards of quality control were met.
  • Replace old equipment such as keyboards, monitors, mice and docking stations with new equipment from users desk.
  • Manage hardware inventory for the site including receiving new equipment and disposal of old equipment per corporate security policies.
  • Provided support for moving equipment, installing new equipment, installing software and modified/reset passwords for user accounts.
  • Unpacked new equipment, (desktops, monitors and printers) set up and installed as per procedures.
  • Performed desktop support for 500+ users, including installation of all new equipment and maintain existing computers.
  • Rotate computer equipment when new equipment is purchased and reissuing or retire older components as directed.
  • Field technician responsible for equipment upgrades and the installation of new equipment for IBM clients nationwide.
  • Trained agents and staff on recovering data from old machines and operation of other new equipment.
  • Scheduled time with employees to collect old equipment, reconfigure and replace with new equipment.
  • Keep track of all new equipment with asset inventory using CA Software tag when necessary.

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50. Xerox

low Demand
Here's how Xerox is used in Desktop Support Technician jobs:
  • Managed all site Xerox hardware and consumable inventory, Xerox printer maintenance and consumable replacements.
  • Reduced monthly budget by eliminating leased Xerox machines.
  • Set up and configured HP WebJet Admin 10 and Xerox CentreWare Web Client to monitor and manage HP and Xerox printers.
  • Installed all Network HP / Xerox LaserJet and all in one printer, scanners, blackberries and complete workstation setups.
  • Handled trouble tickets both remotely and at the desk side as well as any networked HP and Xerox printer issues.
  • Replaced printer consumables and responded to basic troubleshooting requests on Xerox WorkCentre, HP LaserJet, and Zebra label printers
  • Maintain HP DeskJet and laser printers, Xerox copiers, fax machines, scanners, and various PC peripherals.
  • Performed Printer, PC, Laptop and operating system maintenance for the engineering department of the Xerox Corporation.
  • Installed, configured and maintained both network and local office printers like Canon, Xerox and HP printers.
  • Provided support for Xerox and HP hardware to include repairs, toner and routine usage accountable checks.
  • Configured/reconfigured Xerox/HP Printers to sync with the new WD (Western Digital), My Cloud EX4.
  • Handpicked by team lead to support specialized priority client accounts including Xerox, HP, and Cisco.
  • Install, maintain and troubleshoot Xerox, HP and Brothers printers for internal and external employees.
  • Assisted with second level support, installation and repair of Xerox and HP printers.
  • Configure and resolve HP and Xerox LaserJet issues via static IP or by USB.
  • Resolve problems for hardware repair and networking issues of Xerox laser printers.
  • Perform repair and maintenance on Xerox and HP network and desktop printers.
  • Provided support for email migration from ACS to Xerox corporate accounts.
  • Assist teammates with Windows 7/XP desktop and Xerox printer support.
  • Install various type of scanner for users Canon and Xerox.

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20 Most Common Skill for a Desktop Support Technician

Computer Hardware20.1%
Desktop11.6%
Laptops9.8%
Network Printers7.9%
Windows XP6.7%
Active Directory5.6%
Hardware Issues5%
Troubleshoot4.8%

Typical Skill-Sets Required For A Desktop Support Technician

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
16.3%
16.3%
2
2
Desktop
Desktop
9.4%
9.4%
3
3
Laptops
Laptops
7.9%
7.9%
4
4
Network Printers
Network Printers
6.4%
6.4%
5
5
Windows XP
Windows XP
5.5%
5.5%
6
6
Active Directory
Active Directory
4.6%
4.6%
7
7
Hardware Issues
Hardware Issues
4%
4%
8
8
Troubleshoot
Troubleshoot
3.9%
3.9%
9
9
Technical Support
Technical Support
3.5%
3.5%
10
10
Setup
Setup
3.3%
3.3%
11
11
Customer Service
Customer Service
2.4%
2.4%
12
12
VPN
VPN
2%
2%
13
13
User Accounts
User Accounts
1.9%
1.9%
14
14
PCS
PCS
1.8%
1.8%
15
15
Backup
Backup
1.6%
1.6%
16
16
OS
OS
1.5%
1.5%
17
17
Remote Access
Remote Access
1.4%
1.4%
18
18
End User
End User
1.3%
1.3%
19
19
Mac
Mac
1.2%
1.2%
20
20
Helpdesk
Helpdesk
1.2%
1.2%
21
21
LAN
LAN
1.1%
1.1%
22
22
Lotus Notes
Lotus Notes
1.1%
1.1%
23
23
Citrix
Citrix
1.1%
1.1%
24
24
Symantec
Symantec
1%
1%
25
25
Sccm
Sccm
1%
1%
26
26
Internet
Internet
1%
1%
27
27
Trouble Tickets
Trouble Tickets
1%
1%
28
28
Tcp/Ip
Tcp/Ip
0.9%
0.9%
29
29
Software Applications
Software Applications
0.9%
0.9%
30
30
Computer System
Computer System
0.9%
0.9%
31
31
Suite
Suite
0.8%
0.8%
32
32
Voip
Voip
0.7%
0.7%
33
33
Novell
Novell
0.6%
0.6%
34
34
Peripheral Equipment
Peripheral Equipment
0.5%
0.5%
35
35
Android
Android
0.5%
0.5%
36
36
Lenovo
Lenovo
0.5%
0.5%
37
37
Altiris
Altiris
0.5%
0.5%
38
38
SLA
SLA
0.5%
0.5%
39
39
User Data
User Data
0.4%
0.4%
40
40
Microsoft Windows
Microsoft Windows
0.4%
0.4%
41
41
Vmware
Vmware
0.4%
0.4%
42
42
Technical Assistance
Technical Assistance
0.4%
0.4%
43
43
Technical Problems
Technical Problems
0.4%
0.4%
44
44
DNS
DNS
0.4%
0.4%
45
45
SMS
SMS
0.4%
0.4%
46
46
Password Resets
Password Resets
0.4%
0.4%
47
47
Level Support
Level Support
0.4%
0.4%
48
48
Linux
Linux
0.3%
0.3%
49
49
New Equipment
New Equipment
0.3%
0.3%
50
50
Xerox
Xerox
0.3%
0.3%

29,272 Desktop Support Technician Jobs

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