"customer service," "desktop support," and "troubleshoot" aren't the only skills we found desktop support technicians list on their resumes. In fact, there's a whole list of desktop support technician responsibilities that we found, including:
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a desktop support technician. We found that 45.5% of desktop support technicians have graduated with a bachelor's degree and 3.3% of people in this position have earned their master's degrees. While some desktop support technicians have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five desktop support technicians were not college graduates.
Those desktop support technicians who do attend college, typically earn either computer information systems degrees or computer science degrees. Less commonly earned degrees for desktop support technicians include information technology degrees or computer networking degrees.
When you're ready to become a desktop support technician, you might wonder which companies hire desktop support technicians. According to our research through desktop support technician resumes, desktop support technicians are mostly hired by TEKsystems, ICONMA, and Murtech. Now is a good time to apply as TEKsystems has 94 desktop support technicians job openings, and there are 35 at ICONMA and 32 at Murtech.
Since salary is important to some desktop support technicians, it's good to note that they are figured to earn the highest salaries at NTT Data International L.L.C., InfosysPublicService, and Brookhaven National Laboratory. If you were to take a closer look at NTT Data International L.L.C., you'd find that the average desktop support technician salary is $65,226. Then at InfosysPublicService, desktop support technicians receive an average salary of $64,658, while the salary at Brookhaven National Laboratory is $64,141.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at IBM, TEKsystems, and Robert Half. These three companies have hired a significant number of desktop support technicians from these institutions.
The industries that desktop support technicians fulfill the most roles in are the technology and professional industries. But the highest desktop support technician annual salary is in the finance industry, averaging $49,591. In the technology industry they make $49,182 and average about $45,825 in the health care industry. In conclusion, desktop support technicians who work in the finance industry earn a 24.0% higher salary than desktop support technicians in the hospitality industry.