What Does a Desktop Support Technician Do?

In this section, we compare the average desktop support technician annual salary with that of an administrative technical support. Typically, administrative technical supports earn a $4,961 higher salary than desktop support technicians earn annually.

Even though desktop support technicians and administrative technical supports have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, troubleshoot, and technical support in the day-to-day roles.

There are some key differences in responsibilities as well. For example, a desktop support technician responsibilities require skills like "desktop support," "laptop computers," "os," and "sccm." Meanwhile a typical administrative technical support has skills in areas such as "phone calls," "data entry," "desk support," and "email accounts." This difference in skills reveals how truly different these two careers really are.

The education levels that administrative technical supports earn is a bit different than that of desktop support technicians. In particular, administrative technical supports are 3.7% more likely to graduate with a Master's Degree than a desktop support technician. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

Now we're going to look at the technical support engineer profession. On average, technical support engineers earn a $43,924 higher salary than desktop support technicians a year.

Not everything about these jobs is different. Take their skills, for example. Desktop support technicians and technical support engineers both include similar skills like "customer service," "desktop support," and "troubleshoot" on their resumes.

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that desktop support technician responsibilities requires skills like "remote desktop," "laptop computers," "network printers," and "pcs." But a technical support engineer might use skills, such as, "java," "customer issues," "database," and "customer satisfaction."

It's been discovered that technical support engineers earn higher salaries compared to desktop support technicians, but we wanted to find out where technical support engineers earned the most pay. The answer? The technology industry. The average salary in the industry is $82,316. Additionally, desktop support technicians earn the highest paychecks in the finance with an average salary of $49,591.

When it comes to the differences in education between the two professions, technical support engineers tend to reach higher levels of education than desktop support technicians. In fact, they're 5.6% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

The third profession we take a look at is systems support. On an average scale, these workers bring in higher salaries than desktop support technicians. In fact, they make a $22,239 higher salary per year.

While looking through the resumes of several desktop support technicians and systems supports we discovered that both professions have similar skills. These similarities include skills such as "customer service," "desktop support," and "troubleshoot," but they differ when it comes to other required skills.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a desktop support technician is likely to be skilled in "laptop computers," "pcs," "user support," and "strong customer service," while a typical systems support is skilled in "pc," "provides technical support," "end user support," and "system support."

Systems supports make a very good living in the professional industry with an average annual salary of $72,760. Whereas desktop support technicians are paid the highest salary in the finance industry with the average being $49,591.

Systems supports typically study at similar levels compared with desktop support technicians. For example, they're 4.4% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

The fourth career we look at typically earns higher pay than desktop support technicians. On average, technician support tiers earn a difference of $13,097 higher per year.

While both desktop support technicians and technician support tiers complete day-to-day tasks using similar skills like customer service, desktop support, and technical support, the two careers also vary in other skills.

Each job requires different skills like "troubleshoot," "laptop computers," "network printers," and "os," which might show up on a desktop support technician resume. Whereas technician support tier might include skills like "phone calls," "cisco ios," "tier ii," and "lan."

In general, technician support tiers make a higher salary in the technology industry with an average of $62,098. The highest desktop support technician annual salary stems from the finance industry.

Technician support tiers reach similar levels of education when compared to desktop support technicians. The difference is that they're 0.5% more likely to earn a Master's Degree less, and 0.0% more likely to graduate with a Doctoral Degree.