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Become A Detail Specialist

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Working As A Detail Specialist

  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Getting Information
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Updating and Using Relevant Knowledge
  • Unpleasant/Hazardous Environment

  • Outdoors/walking/standing

  • Stressful

  • $39,309

    Average Salary

What Does A Detail Specialist Do At Commonwealth Care Alliance

* comprehensive care management, chronic disease management, behavioral health support, social support, preventative care and wellness, liaison with other relevant providers around medical, chronic disease, behavioral health and long term service and support needs, and the provision (with support) of end of life/palliative care, as needed.
* Role also includes a compendium of care management/care coordination functions encompassing the development and implementation of the member-centered individualized care plan along with authorization of appropriate services and supplies.
* This position will support the Greater Lawrence area
* Key Responsibilities:
* Works collaboratively with other clinical leaders to design, implement, and refine the provision and integration of Behavioral Health services within the team model of care.
* Participates in the design, implementation, and performance of quality measurements and improvement activities relative to Behavioral Health services.
* Provides direct service including home visits for evaluation and short term support to individuals and families at the request of the primary care providers.
* Provides triage for patients with behavioral health and substance abuse issues, referring to appropriate inpatient or outpatient setting in collaboration with the primary care providers.
* Monitors patient progress in treatment and assists the clinical team with evaluating the need for continued services.
* Authorizes behavioral health treatment plans and coordinates services with community providers according to policy and procedure.
* Acts as a liaison to behavioral health treatment facilities, coordinating care and facilitating appropriate discharge and aftercare.
* Participates in a variety of administrative functions as requested including network development, quality improvement programs and clinical guideline development.
* Provides support groups as care needs dictate.
* Participates in team meetings and provides input to clinical teams on behavioral health issues, treatment options and strategies.
* In accordance with CCA policy under the Behavioral Health group, takes after hours and weekend calls, including in-person response on weekends.
* Conducts educational and training activities that promote appropriate, safe, and effective care.
* Facilitates and/or participates in member care conferences.
* Advocates for members in a culturally competent manner.
* Ensures members’ rights to fair and equitable treatment and self determination
* Attends Risk Management meetings as needed.
* Participates in quality assessment and quality improvement within the scope of responsibilities as appropriate
* Minimum Education Required Master's Degree or equivalent experience
* Preferred Educational Experience Master’s Degree in Social Work, Counseling or Psychology
* Minimum Years’ Experience Required 3 years
* Minimum Experience Master’s Degree in Social Work, Counseling or Psychology
* LICSW, LCSW, LMHC, PhD or Psy
* D with licensure in good standing in Massachusetts
* Certified in Basic Life Support for Healthcare Providers
* Meaningful clinical experience in care management, including:
* years’ experience as LICSW, LCSW LMHC, PhD or Psy
* D in a clinical setting.
* Past experience caring for patients/members with complex medical, behavioral health, and social needs strongly preferred.
* Crisis experience, including telephonic, preferred

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How To Become A Detail Specialist

Employers prefer that automotive service technicians and mechanics complete a formal training program at a postsecondary institution. Industry certification is usually required once the person is employed.

Education

High school courses in automotive repair, electronics, computers, and mathematics provide a good background for prospective service technicians. However, high school graduates typically need further training to become fully qualified.

Completing a vocational or other postsecondary education program in automotive service technology is considered the best preparation for entry-level positions. Programs usually last 6 months to a year and provide intensive career preparation through classroom instruction and hands-on practice. Short-term certificate programs in a particular subject, such as brake maintenance or engine performance, are also available.

Some service technicians get an associate’s degree. Courses usually include mathematics, electronics, and automotive repair. Some programs add classes in customer service and other necessary skills.

Various automobile manufacturers and dealers sponsor associate’s degree programs. Students in these programs typically spend alternating periods attending classes full time and working full time in service shops under the guidance of an experienced technician.

Training

Service technicians who have graduated from postsecondary programs in automotive service technology generally require little on-the-job training.

Those who have not completed postsecondary education, however, generally start as trainee technicians, technicians’ helpers, or lubrication workers. They gradually acquire more knowledge and experience by working with experienced mechanics and technicians.

Licenses, Certifications, and Registrations

The U.S. Environmental Protection Agency (EPA) requires all technicians who buy or work with refrigerants to be certified in proper refrigerant handling. No formal test preparation is required, but many trade schools, unions, and employer associations offer training programs designed for the EPA exam.

Certification from the National Institute for Automotive Service Excellence (ASE) is the standard credential for service technicians. Certification demonstrates competence and usually brings higher pay. Many employers require their service technicians to become certified.

ASE certification is available in nine different automobile specialty areas: automatic transmission/transaxle, brakes, light vehicle diesel engines, electrical/electronic systems, engine performance, engine repair, heating and air-conditioning, manual drive train and axles, and suspension and steering.

To become certified, technicians must have at least 2 years of experience (or relevant schooling and 1 year of experience) and pass an exam. Technicians who achieve certification in all of the foregoing areas (light vehicle diesel engine certification is not required) may earn ASE Master Technician status.

Important Qualities

Customer-service skills. Service technicians must discuss automotive problems—along with options to fix them—with their customers. Because workers may depend on repeat clients for business, they must be courteous, good listeners, and ready to answer customers’ questions.

Detail oriented. Service technicians must be aware of small details when inspecting or repairing vehicle systems, because mechanical and electronic malfunctions are often due to misalignments or other easy-to-miss causes.

Dexterity. Service technicians perform many tasks that require steady hands and good hand-eye coordination, such as assembling or attaching components and subassemblies.

Mechanical skills. Service technicians must be familiar with engine components and systems and know how they interact with each other. They often must take apart major parts for repairs and be able to put them back together properly.

Organizational skills. Service technicians must keep workspaces clean and organized in order to maintain safety and ensure accountability of parts.

Physical strength. Service technicians must sometimes lift and maneuver heavy parts such as engines and body panels.

Troubleshooting skills. Service technicians must be able to use diagnostic equipment on engine systems and components in order to identify and fix problems in increasingly complicated mechanical and electronic systems. They must be familiar with electronic control systems and the appropriate tools needed to fix and maintain them.

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Detail Specialist jobs

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Top Skills for A Detail Specialist

CustomerVehiclesVacuumCarpetsCustomerServiceAutoPartsLocalAutomobileDeliveriesCustomerSatisfactionAutoBodyVehicleExteriorRVLooseDirtLeatherSurfacesCleanCarsDetailCarsEngineCompartmentAirCompressorsCommunicationSkillsInterior/ExteriorResistantChemicalsAppliesWAXBuffsSurfaces

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Top Detail Specialist Skills

  1. Customer Vehicles
  2. Vacuum Carpets
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Performed detailed inspections of interior and exterior of customer vehicles.
  • Provided superior customer service for all customers.
  • Assisted with local automobile deliveries.
  • Maintained significant customer satisfaction through building trust with customers and providing the best service possible
  • Applied wax to auto body, and wipe or buff surfaces to protect and preserve shine using cloth or buffing machine.

Top Detail Specialist Employers

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