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Become A Developer Support Engineer

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Working As A Developer Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $95,000

    Average Salary

What Does A Developer Support Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

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How To Become A Developer Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Developer Support Engineer jobs

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Average Length of Employment
Systems Developer 3.4 years
Engineer 3.2 years
Software Engineer 3.2 years
Computer Engineer 3.0 years
Internet Developer 2.8 years
Production Support 2.7 years
Software Developer 2.7 years
Lead Developer 2.5 years
Developer Analyst 2.5 years
Solution Developer 2.4 years
Contract Developer 2.3 years
Java Developer 2.3 years
Developer 2.2 years
Test Developer 2.2 years
Database Developer 2.1 years
Web Developer 2.1 years
Support 2.0 years
Reports Developer 1.9 years
J2ee Developer 1.8 years
Junior Developer 1.4 years
Top Employers Before
Developer 11.9%
Consultant 2.8%
Internship 2.8%
Top Employers After
Developer 7.9%
Consultant 4.3%

Developer Support Engineer Demographics

Gender

Male

71.8%

Female

23.5%

Unknown

4.7%
Ethnicity

White

60.2%

Asian

26.7%

Hispanic or Latino

6.7%

Unknown

5.2%

Black or African American

1.3%
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Languages Spoken

Spanish

28.0%

French

20.0%

Portuguese

12.0%

Carrier

8.0%

Hawaiian

4.0%

Vietnamese

4.0%

German

4.0%

Hebrew

4.0%

Arabic

4.0%

Korean

4.0%

Thai

4.0%

Italian

4.0%
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Developer Support Engineer Education

Schools

Texas A&M University

9.4%

More Tech Institute

9.4%

Illinois Institute of Technology

7.8%

North Carolina State University

6.3%

University of North Carolina at Charlotte

6.3%

University of California - Berkeley

4.7%

University of Washington

4.7%

University of California - Santa Cruz

4.7%

Bellevue College

4.7%

Boston University

4.7%

Western Washington University

4.7%

University of Phoenix

4.7%

University of Utah

4.7%

Northeastern University

4.7%

Washington State University

3.1%

University of Illinois at Urbana-Champaign

3.1%

San Jose State University

3.1%

Texas Tech University

3.1%

Oregon State University

3.1%

Brigham Young University

3.1%
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Majors

Computer Science

19.8%

Electrical Engineering

15.1%

Business

9.5%

Computer Engineering

7.1%

Information Technology

6.0%

Engineering

5.2%

Computer Applications

4.4%

Management

4.0%

Mechanical Engineering

3.6%

Information Systems

3.6%

Computer Information Systems

3.2%

Finance

2.8%

Computer Networking

2.8%

Project Management

2.4%

English

2.0%

Management Information Systems

2.0%

Economics

2.0%

Law

1.6%

Education

1.6%

Chemical Engineering

1.6%
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Degrees

Bachelors

44.3%

Masters

30.5%

Other

12.6%

Associate

4.4%

Certificate

3.2%

Doctorate

2.9%

Diploma

2.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Developer Support Engineer Salaries

Job Title Company Location Start Date Salary
Global Head, Developer Support Engineering Facebook, Inc. Menlo Park, CA Mar 04, 2015 $192,486 -
$212,486
Global Head, Developer Support Engineering Facebook, Inc. Menlo Park, CA Aug 19, 2013 $188,000
Staff Developer Support Engineer SONY Computer Entertainment America LLC San Mateo, CA Jul 26, 2014 $145,000
Production Support Developer MacYs.Com, LLC San Francisco, CA Aug 26, 2016 $138,362
Ecommerce Production Support Developer MacYs.Com, LLC San Francisco, CA Jun 23, 2016 $138,362
Production Support Developer MacYs.Com, LLC San Francisco, CA Jun 28, 2016 $138,362
Ecommerce Production Support Developer MacYs.Com, Inc. San Francisco, CA Jan 03, 2016 $138,362
Developer Support Engineer Facebook, Inc. Menlo Park, CA Mar 17, 2015 $136,130 -
$156,130
Developer Support Engineer Facebook, Inc. Menlo Park, CA Sep 10, 2014 $129,340
Technical Developer Support Engineer Salesforce.Com, Inc. San Mateo, CA Jan 27, 2016 $126,115
Developer Support Engineering Manager Facebook, Inc. Menlo Park, CA Jan 02, 2016 $126,041
Senior Audio Developer Support Engineer SONY Computer Entertainment America LLC Foster City, CA Jul 26, 2012 $118,170
Senior Audio Developer Support Engineer SONY Computer Entertainment America LLC. Foster City, CA Sep 22, 2012 $118,170
Senior Development Support Engineer Depository Trust & Clearing Corporation Jersey City, NJ Jul 15, 2016 $110,000
Technical Developer Support (Tier 3) Engineer Salesforce.Com, Inc. San Mateo, CA Jan 17, 2013 $110,000
Senior Developer Support Engineer Salesforce.Com, Inc. San Francisco, CA Dec 13, 2013 $109,326
Principal Developer Support Engineer Salesforce.Com, Inc. San Mateo, CA Sep 18, 2011 $109,000
Senior Developer Support Engineer Salesforce.Com, Inc. San Mateo, CA Aug 31, 2012 $108,879
Developer Support Engineer General Electric Company San Ramon, CA Sep 16, 2016 $107,000
Production Support Developer Openlane, Inc. Redwood City, CA Jan 22, 2013 $106,300
Senior Developer Support Engineer OKTA, Inc. San Francisco, CA Feb 21, 2016 $94,500 -
$115,500
Production Support Developer MacYs.Com, Inc. San Francisco, CA Jul 02, 2014 $93,267 -
$110,000
Ecommerce Production Support Developer MacYs.Com, Inc. San Francisco, CA Apr 07, 2014 $93,205 -
$110,000
Development Support Engineer Silver Spring Networks, Inc. Redwood City, CA Apr 21, 2014 $93,205 -
$110,406
Development Support Engineer Silver Spring Networks, Inc. Redwood City, CA Sep 10, 2014 $93,205 -
$110,406
Clearing Operations Support Developer The Clearing Corporation Chicago, IL Jun 01, 2013 $92,500
Developer Support Engineer SONY Computer Entertainment America LLC. Foster City, CA Jan 01, 2012 $92,000
Development Support Engineer Analysis & Design Application Co, , Ltd. Austin, TX Nov 12, 2012 $92,000

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Top Skills for A Developer Support Engineer

Pl/SqlWebSoftwareDevelopmentWindowsXPDataQualityProceduresUnixXMLTechnicalSupportHardwareFinancialASPDevelopmentSupportC #LinuxBusinessRequirementPowercenterWorkflowHtmlUserInterfaceBug

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Top Developer Support Engineer Skills

  1. Pl/Sql
  2. Web
  3. Software Development
You can check out examples of real life uses of top skills on resumes here:
  • Designed and developed PL/SQL functions for server side.
  • Worked with fortune 500 company developers on various development and administration issues relating to web design and development.
  • Analyzed software development process and defect data to design software quality metrics.
  • Work on multiply operating systems like Windows XP, Windows 7 and Mac OS based on customer requirements.
  • Designed and developed daily audit and daily/weekly reconcile process ensuring the data quality of the Data warehouse.

Top Developer Support Engineer Employers

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