Development specialist job description

Develop relationships with new and targeted casino guests. Meets and greets guests on the gaming floor, providing them with customer service during visits.
ESSENTIAL DUTIES AND RESPONSIBILITIES


Includes the following:

Develops and maintains relationships with new/targeted guests. Maintain contact and provide regular follow-up, as needed. Evaluates guest play to determine appropriate complimentary offers. Maintains knowledge of casino promotions and special events. Assists in executing promotions, events, and shows. Makes outbound calls related to promotions, special events, and shows to preferred guests. Ensures hotel reservations are made accurately and efficiently. Serves as a support function to the property host, as needed. Maintains knowledge of all casino gaming policies and procedures. Performs other job-related duties as assigned.


SUPERVISORY/MANAGEMENT AUTHORITY


No supervisory/management authority.


EDUCATION AND EXPERIENCE


High School Diploma and 0 to 2 years of player development and/or marketing experience, or an equivalent combination of education and experience. Associate's Degree in marketing preferred.


KNOWLEDGE, SKILLS AND ABILITIES


Effective written, communication, presentation, and computer skills including working knowledge of all Microsoft Office products. Ability to set priorities, work independently, and proceed with objectives with limited supervision in a fast-paced environment. Knowledge of principles and processes for providing customer services, which includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction. Ability to obtain and maintain licensing by the appropriate gaming authority. Must have and maintain a valid driver's license.


WORK ENVIRONMENT


Work may be performed in a variety of office settings, including climate-controlled office settings and/or casino floors which involve exposure to smoke and crowd noise. Work may require lifting and carrying materials up to 50lbs. Must have flexibility to work varied shifts including weekends and holidays.

Responsible for providing training in job specific areas of knowledge or on-the-job capabilities needed for various technical applications within the manufacturing areas of Textron Aviation.
JOB RESPONSIBILITIES:


Prepares course outlines, develops and provides training aids, schedules, and conducts training activities emphasizing safety. Communicate with the operations customer groups to identify and prioritize training needs. Assists in interviewing, selecting, and training additional instructors as needed. Assist with new hire/ re-hire/ transfer training programs and organize the scheduling or training events. Makes recommendations on job placement of training participants to management. Revises curriculum content and support new curriculum development. Assist other branches of the training department (SOJT) with facilitating training both inside and outside the Technical Training Center. Maintains contact with colleges, public schools, related companies, training organizations and associations regarding new training developments and educational programs. Maintains training records and course materials.



EDUCATION/ EXPERIENCE:
Bachelor's degree preferred or in lieu of degree 5 years of relative military/technical hands on training experience required Experience in Aircraft Manufacturing/Repair preferred
QUALIFICATIONS:
Verbal and written communication skills in a professional business environment; including, grammar, ability to communicate with varying levels of professionals, and vocabulary Strong analytical and problem-solving skills Attention to detail and strong project management skills Ability to adapt quickly to change and handle multiple projects simultaneously Customer focus; demonstrated ability to build relationships with internal and external customers and have a desire for strong customer service Conflict resolution skills Exceptional in PC skills; including, MS Office and general database management Presentation skills with various group sizes Bias for customer service- proactive communication to customers and team members, delivers on commitments, and is knowledgeable and accurate regarding expertise and safety requirements Demonstrated ability to work independently
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.



Take your career higher at Textron Aviation:

•Competitive starting salaries with growth potential
•Health benefits beginning day one
•Tuition assistance and continuing education programs
•Paid holidays
•Relocation assistance (terms and conditions apply)
•Flight training courses and bonuses (terms and conditions apply)

Come feel the pride.

The Office of the Provost is responsible for setting and guiding institutional and budgetary priorities that advance the Universitys academic mission. Together with other senior administrators, the Provost directs and supports the partnerships, collaborations and planning initiatives on three Massachusetts campuses and an international center in Talloires, France. This team of academic leaders ensures that educational and research programs are of the highest quality by working closely with faculty, staff, alumni, and students to fulfill the Universitys goals and aspirations. The Office of the Provost is also responsible for the library system, international and industry collaborations and the ten Boards of Advisors.
Please note this position has a designation of hybrid.


What You'll Do


Provides specialized subject-matter expertise to design, develop, implement, evaluate, and maintain online, instructor-led, and hybrid courses and learning programs in collaboration with subject-matter experts and supervisor. Develops projects and initiatives. Maintains learning management and reporting systems and recommends updates to the data model. Maintains data to standard and creates reports for audit preparedness. Manages program/project financial and operational resources. Provides customer service and develops internal-client relations.


What We're Looking For


Minimum Required Experience, Education, Background, And Certifications/Licenses
Generally requires a minimum of a four-year college degree and a minimum of 3 years of experience in the specific field
Experience using industry-standard course authoring software applications and/or administering databases and audit-ready data is required
Demonstrated ability to thrive with a mix of challenges that includes regular, ongoing administrative responsibilities and data maintenance; continual new tasks and projects; creative input to new knowledge and learning resources in production; and frequent deadlines. Ability to move seamlessly from one task to another, manage multiple priorities, deal with change, and remain optimistic, productive, creative, and calm
Must be attentive to detail, highly organized, resourceful, and interested in continuous improvement
Must be able to handle confidential matters with discretion and maintain the trust of the Tufts community
Additional Preferred Experience, Education, etc.

Experience in course authoring with Articulate Storyline/Rise and administering a learning management system is strongly preferred.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer

Equal Opportunity Employer - minority/females/veterans/disability/sexual orientation/gender identity.

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