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DFCU Financial Remote jobs - 869 jobs

  • Customer Service Specialist II (100% Remote) - Frankfort, KY

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back Customer Service Specialist II (100% Remote) #42-8656 Multiple Locations Apply X Facebook LinkedIn Email Copy Location Consideration for location is in all WesBanco markets. This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Lexington Work Hours per Week 40 Requirements High school diploma or GED required. Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred. Minimum of one year of contact center experience or equivalent required. Minimum of six months of Outbound calling experience preferred. Minimum of six months of any Sales experience preferred. Job Description This position works an alternate schedule: Schedule is 9 am to 6 pm, Monday through Friday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day) Summary Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist II is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. Essential Function Banking is a highly regulated industry and will be expected to acquire and maintain a proficiency in the Bank's policies and procedures and adhere to all laws, rules and regulations that are applicable to conduct, and the work being performed. All assigned training is expected to be completed timely. Essential Duties and Responsibilities include the following: Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests. Uses the training and reference materials provided to work and resolve an issue or question independently. De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt. Assists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Accepts ownership of the customer request and follows it through to resolution. Completes customer transactions and corrects account information by engaging correct business partners. Identifies and resolves customer issues and complaints promptly and accurately. Attends a weekly quality review meeting for ongoing development including coaching, career development, call metrics, updates on policy and procedure. Attends a monthly departmental meeting. Adheres to agent metric standards for calls handled, adherence to schedule, call quality score, ready/not ready time and customer satisfaction. Maintains knowledge of deposit, loan, digital banking services and other banking products. Provides service and support thru multiple communication channels (phone, chat, and/or email) and demonstrates proficiency in the channel. Contacts potential customers regarding products and services, focusing on customer needs, explaining benefits and advantages of the services or products and closing the sale. May be required to read from a prescribed script. Supports all outbound campaigns assigned and meets Key Performance Indicators set by the customer service center in a productive manner. Identifies financial needs of customers and submits referrals accordingly. Accepts other assigned job duties and or responsibilities with or without prior notice. Qualifications To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Technical Requirements Expertise in using a personal computer and managing one's own home networking infrastructure needed to support reliable access to the Bank's virtual environment. Possesses knowledge and experience using Android and Apple products and Bank supported web browsers and operating systems. Ability to type with speed and accuracy. Ability to operate standard office equipment, including phones, computer and peripherals. Other Skills and Abilities Demonstrates strong time management skills. Ability to work independently and multi-task in a fast-paced environment, with an emphasis on resolving most customers' issues during the call with minimal follow up. Adhere to communication protocols with supervisors when unable to adhere to schedule or perform duties as expected. Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed. Ability to work outside of normal banking hours. Possess an ability to work under pressure, minimizing distractions and maintaining a positive attitude. Adapt quickly to change and learn readily in a remote environment. Willingness to provide a level of service which will clearly differentiate us from our competitors. Ability to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Identifies customer concerns or needs, resolves the inquiry or recommends best solution, expedites the correction or adjustment and follows up to ensure resolution. Demonstrates effective communication skills, showing empathy and active listening skills. Maintains professional demeanor in appearance, interpersonal relations, work ethic and attitude. Exhibits clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette. Collaborates with co-workers and employees. Maintains confidentiality. Ability to build rapport with potential customers and engage in financial journey conversations. Achieve proficiency and certification in one or more customer service skills. Physical Demands This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Customer Experience All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $30k-34k yearly est. 3d ago
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  • Chief Growth Officer: Wealth Growth Leader (Hybrid)

    Provenance Wealth Advisors 3.9company rating

    Fort Lauderdale, FL jobs

    A wealth management firm in Fort Lauderdale is seeking a Chief Growth Officer (CGO) to accelerate growth and enhance client experience. The CGO will lead sales, develop market strategies, and manage business development initiatives. Candidates should possess a Bachelor's degree, an MBA preferred, and over 10 years of leadership experience in financial services. The firm values collaboration and accountability and offers a hybrid work environment to foster team success. #J-18808-Ljbffr
    $27k-42k yearly est. 1d ago
  • LENDING SYSTEM ADMINISTRATOR

    Launch Credit Union 3.8company rating

    Titusville, FL jobs

    This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee's request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion. Position Summary: The Lending Systems Administrator position is responsible for maintaining the credit union's consumer loan origination systems. Oversees the release and implementation of updates impacting the consumer loan origination systems. Coordinates, tests, and supports various ancillary third-party systems which directly interface with the loan origination systems. The incumbent provides technical support and input to maintain the loan origination systems and effectively supports daily operations and end-user questions. Maintains a thorough understanding of these system's functions and capabilities. Primary Responsibilities and Duties: Works independently to perform additional day-to-day tasks surrounding the loan origination system including but not limited to adding/modifying loan promotions, changing/updating interest rates and adding/modifying products. Monitors and makes required updates and modifications to keep the consumer loan origination system current with policies and procedures and regulatory requirements. Utilizes the Helpdesk Ticket system to manage requests and alterations in a timely manner. Maintains user access for the loan origination system including adding and removing users. Serves as a subject matter expert pertaining to the consumer lending process. Responds timely to questions from internal staff. Collaborates with consumer Loan Servicing, Processing, Lending and Branch Experience teams to provide effective and efficient service to internal staff. Proposes enhancements to processes and/or procedures to improve efficiencies and gain optimal results from the system. Demonstrates good technical troubleshooting skills and ability to grasp the more technical aspects of the systems. Demonstrates an ability to meet and exceed established service and quality goals. Responsible for system reports including but not limited to creating, generating, and maintaining. Responsible for working with the vendor to facilitate system updates and enhancements. Interacts and collaborates with stakeholders and vendors regarding the various systems that work with the loan origination process. Creates and manages a Statement of Work with our loan origination system vendor as needed. Other Responsibilities and Duties Develops, maintains, and demonstrates a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules. Adheres to policies that govern the position. Monitors and makes required updates and modifications to keep the consumer lending loan origination system current with policies, procedures and regulatory requirements. Ability to successfully perform loan processing functions as needed. Checks e-mails for updates and responds timely. Follows and complies with all Launch Credit Union policies and procedures. Completes assigned compliance training in a timely manner. Attends meetings and training sessions as required. Perform other duties as assigned. Qualifications Education, Experience, and Skills Required Minimum three years' previous consumer lending experience. Must be technically astute at understanding and operating Loan Origination Systems. High school diploma or GED Consistently demonstrates a courteous, tactful, and professional approach when dealing with internal staff and third-party vendors in accordance with established customer service standards and demonstrates concern and respect for others in all interactions, inspiring trust, and confidence. Must be organized and have the ability multitask while paying close attention to detail. Strong written, verbal, and interpersonal skills. Ability to work within a team environment. Consistently demonstrates self-motivation and independent problem-solving skills, requiring only minimal direct supervision, in order to maximize individual productivity and efficiency. Must be knowledgeable or ability to quickly learn the credit union products and services including the various types of loan products. Has an understanding of the paperwork that is required for each loan and how to read a credit report. Has an understanding of the Truth in Savings Act, Patriot Act, Reg. CC, BSA, OFAC, FACT Act, Reg. B and Reg. Z. Modifies behavior or methods in order to adjust to quickly changing environments and reorganizes workload in order to promptly accommodate critical tasks.
    $60k-78k yearly est. 3d ago
  • Business Analyst Officer - Business Support and Delivery - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back Business Analyst Officer - Business Support and Delivery #51-8457 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's degree in technology or another related field, or equivalent combination of education and experience required. Minimum three years experience in banking, technology, or another related field, required. Strong knowledge of customer and user system experiences preferred. Advanced technical skills are not required; but knowledge of system components and user experience is highly desired. Job Description SUMMARY: Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs. There are two (2) positions available. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consults with key stakeholders to determine business objectives and success factors. Collaborates with business area to collect, analyze and evaluate information related to business systems. Documents business requirements, functional requirements, and design specifications. Coordinates with the application analyst counterpart to document technical requirements. Analyzes and manages new and existing system utilization by the end user. Assists in the development of training materials to ensure proper usage and highest optimization of the applications. Serves as an expert in business system solutions in alignment with assigned business area. Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources. Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes. Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes. Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed. Fosters strong relationships with supporting vendors, IT teams, and supported business area. Opens and tracks support tickets and feature requests. Responsible for the work effort within assigned applications during acquisitions. Tests new functionality and documents test plans in correlation with the business area. Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking. Maintains a strong understanding of risks and controls of the business area and applications supported. Collaborates with project management on new initiatives within assigned area of responsibility. Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors. Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints. Strong organizational and prioritization skills. Team player with a positive outlook. Excellent analytical, problem-solving and decision-making skills. Demonstrated proficiency in basic computer applications such as Microsoft Office. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching and training. Full-Time/Part-Time Full-time Area of Interest Information Technology All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $84k-107k yearly est. 3d ago
  • P1 Finance - Sales Executive - Florida

    Truliant Federal Credit Union 4.6company rating

    Jacksonville, FL jobs

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job This Sales Executive is responsible for establishing strong business relationships with clients, identifying sales opportunities, developing sales strategies, delivering compelling presentations, negotiating contracts, and closing deals. The Sales Executive plays a critical role in expanding the customer base, achieving sales targets, and contributing to the overall success and profitability of the company. Essential Functions and Responsibilities Identifies and pursues new business opportunities from Agencies, Carriers, and General Agents. Develops and maintains a robust pipeline of potential clients through proactive prospecting and lead generation activities. Builds and nurtures relationships with key decision-makers and stakeholders in the insurance and lending industries. Presents and promotes our premium finance solutions to clients, understanding their specific needs and tailoring proposals accordingly. Collaborates closely with internal teams to ensure smooth onboarding and delivery of services to clients. Negotiates and closes sales agreements, meeting or exceeding sales targets and revenue objectives. Monitors market trends, competitor activities, and industry developments to identify new opportunities and maintain a competitive edge. Provides timely and accurate sales reports, forecasts, and updates to management. Other Duties and Responsibilities Assists with other tasks and projects as assigned. Knowledge, Skills, and Abilities (includes standard language that can be modified as needed) Must have excellent communication skills in English, both verbal and written Must have basic knowledge of Microsoft Office Must have ability to understand all business processes within the credit union Must be resourceful and well organized, with strong attention to detail Must have good reasoning abilities and sound judgment Must be able to work in a general office environment Must be flexible and able to shift resources and priorities as required Strong understanding of premium finance products, services, and the insurance industry. Must have exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients. Must be highly motivated self-starter with a results-driven mindset and the ability to work independently. Must have excellent negotiation and closing skills, with the ability to effectively handle objections and drive larger deals to successful closure. Must have the ability to multitask and manage time effectively, prioritizing tasks and meeting deadlines. Must be proficient in using CRM software and other sales tools to track and manage leads and opportunities. Should become knowledgeable of P1 Finance's best practices, policies, and procedures while demonstrating a strong commitment to providing excellent service to Truliant's members. Physical Requirements (includes standard language; add travel requirements if needed) Occasional standing, walking, bending, and stooping required Must be able to sit at a desk for long periods of time and use a computer Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds Willing to travel as required for client meetings and industry events Education and Background Associate's or Bachelor's degree in Business Administration, Finance, Insurance or related field required A proven track record of achieving and exceeding sales targets in the finance industry, preferably in premium finance or related sectors preferred Location This is a work from home position but candidate must have the ability to make in person visits to agencies on a frequent basis. Must be able to visit agencies located on the east coast of Florida. If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant! As a member of the Truliant family, you will enjoy the following full time benefits: No-cost employee Medical, dental, vision coverage Prescription benefits (including mail order) Paid holidays and Paid Time Off (PTO) 401(k) plan with contribution matching Paid community involvement volunteers hours Paid group life Insurance Teammate loan discounts Tuition reimbursement Short and long-term disability Health & Wellness program Teledoc (physician video conferencing) Onsite fitness facilities or health club reimbursement Employee Assistance Program (EAP) Medical flexible spending account Dependent care flexible spending account
    $45k-54k yearly est. 4d ago
  • Card Services Manager - Card Services - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back Card Services Manager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's Degree in Business Administration, Management, or Finance preferred. Minimum of 5 years banking experience including card operations experience. Experience in managing a Profit & Loss and associated budgeting and planning. Experience in establishing and managing a revenue generation strategy. Minimum of three years of experience in a supervisory or leadership role. Job Description SUMMARY: Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank. A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program. The Card Services Manager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card Services Manager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manages card services staff and oversees daily operation of card services functions. Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations. Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation. Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement. Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market. Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings. Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area. Responds to and resolves complex issues within the area of responsibility. Maintains SOX control documentation and other controls around all assigned areas. Provides training and guidance to staff with respect to understanding, processing and managing the workload. Manages to defined customer service level expectations and key vendor processing timelines. Measures key performance indicators and manages metric reports to identify opportunities for improvement. Coaches employees on personal development plans and provides opportunities for growth within the organization. Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams. Maintains a deep understanding of contractual mechanics, associated fees and revenues. Establishes and executes growth strategy for card program. Ensures sustainable profitability of the program. Understands competitive and regulatory changes that may impact program performance and daily operations. Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success. Coordinates with Marketing to ensure appropriate placement and communication of program. Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses. Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary. Works closely with third party and other contracted programs to promote debit card usage. Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.) Understands and collaborates with Operations Manager on procedural and control changes. SUPERVISOR RESPONSIBILITIES: Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Excellent presentation skills and the development of related materials. Excellent oral and written communication skills. Possess intermediate keyboard/typing skills. Must have good analytical and problem-solving skills. Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations. Ability to multitask and work under pressure. Ability to handle a variety of projects simultaneously. Ability to effectively interact across all levels of the organization, including branch network and other operations departments. Strong organizational and prioritization skills. Strong time management skills. Team player with a positive outlook. Willingness to provide a level of service which will clearly differentiate us from our competitors. Willingness to respond to emergencies. Willingness to work additional hours if needed. Ability to work independently. Proficient knowledge of Microsoft Office Products, including Word and Excel. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching, and training. Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $39k-61k yearly est. 3d ago
  • Formula-Based Monitoring Officer - Secured Credit Administration - Cincinnati,OH

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back 97d Formula-Based Monitoring Officer - Secured Credit Administration #32-8239 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Cincinnati Work Hours per Week 37.5 Requirements Bachelor Degree in business or minimum of four years related experience and/or training in commercial lending/loan documentation; or equivalent combination of education and experience. Commercial Credit experience required. Familiarity with commercial loan legal documents. Familiarity with Balance Sheets, Accounts Receivable/Payable schedules, Inventory and Equipment schedules. General understanding of systems and procedures used in making and servicing all types of loans. Ability to read, analyze, and interpret Credit Policy and Commercial Loan Agreements. Job Description Summary Under the supervision of the Formula Based Lending Team Leader this position is responsible for the oversight of the Formula Based Monitoring Function. Position will track, analyze, and interpret documentation provided by borrowers as required by a Loan Agreement in support of funds advanced under a revolving line of credit. Position may also perform other related duties as determined by the Team Leader or Department Manager. Essential Duties and Responsibilities Tracks for the timely receipt of borrowing base certificates and other supporting documentation (such as Accounts Receivable and Payable Statements, Balance Sheets, Inventory Schedules), as may be required by a Loan Agreement as a condition of lending for a revolving line of credit. Reviews and analyzes borrower-provided information received to determine compliance with formula based requirements. Identifies and follows-up with the appropriate production staff those companies who have not filed required information in a timely manner to determine status. Reviews and analyzes recent and historical borrowing trends for any inconsistencies. Reviews and analyzes recent and historical collateral levels for any inconsistencies. Follows specific notification procedures for companies outside of its permissible borrowing requirements. Prepares and distributes reports of non-compliance with reporting requirements. Assures maintenance of appropriate records of work performed by Formula Based Lending staff. Offers guidance as to bank policy and industry standards to Lenders and Credit Risk Management during the underwriting process. Provides Credit Risk Management with borrower compliance information during the annual renewal process. May be assigned other duties and/or responsibilities within Secured Credit Administration, as needed. Computer Skills MS Office, including Word, Excel, Outlook, Power Point, and SharePoint. Familiarity with IBS and Capital Stream Finance Center preferred. Other Qualifications: High level of analytical ability to determine the risk involved in each transaction. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to maintain confidentiality. Ability to effectively present information and respond to questions from executive management and/or groups of managers, lenders and customers. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry. Full-Time/Part-Time Full-time Area of Interest Credit Administration All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $80k-133k yearly est. 7d ago
  • Sr. Business Analyst Officer - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back Sr. Business Analyst Officer #51-8534 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's Degree in technology or another related field, or equivalent combination of education and experience required. Minimum five years experience in banking, technology, or another related field required. Strong knowledge of customer and user system experiences required. Advanced technical skills are not required; but knowledge of system components and user experience is highly required. Experience supporting digital banking, electronic banking, commercial online banking including mobile apps required. Experience with deposit and/or loan operations required. Experience with ACH payments, including knowledge of National Automated Clearing House Association (NACHA) file layout and rules required. Must demonstrate experience with leading successful technology projects as well as working with various business lines to achieve optimal results. Experience in creating business requirements, test plans, project plans and other technology project related documentation desired. Job Description SUMMARY: Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Sr. Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Sr. Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consults with key stakeholders to determine business objectives and success factors. Collaborates with business area to collect, analyze and evaluate information related to business systems. Documents business requirements, functional requirements, and design specifications. Coordinates with the application analyst counterpart to document technical requirements. Analyzes and manages new and existing system utilization by the end user. Assists in the development of training materials to ensure proper usage and highest optimization of the applications. Serves as an expert in business system solutions in alignment with assigned business area. Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources. Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes. Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes. Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed. Fosters strong relationships with supporting vendors, IT teams, and supported business area. Opens and tracks support tickets and feature requests. Responsible for the work effort within assigned applications during acquisitions. Tests new functionality and documents test plans in correlation with the business area. Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking. Maintains a strong understanding of risks and controls of the business area and applications supported. Collaborates with project management on new initiatives within assigned area of responsibility. Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. This position will be responsible for maintaining and ensuring organizational compliance with the Bank Secrecy Act (BSA) regulations. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors. Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints. Strong organizational and prioritization skills. Team player with a positive outlook. Excellent analytical, problem-solving and decision-making skills. Demonstrated proficiency in basic computer applications such as Microsoft Office. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching and training. Full-Time/Part-Time Full-time Area of Interest Information Technology All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $92k-113k yearly est. 6d ago
  • Supervisor of Analytics Reporting

    Credit Acceptance 4.5company rating

    Southfield, MI jobs

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! The purpose of the Supervisor, Analytics Reporting position is to actively monitor and report on the performance of models in production. In addition, to coach and support a team in developing an increased knowledge of the systems and internal methodologies. Outcomes and Activities: This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Develop complex programming to extract and manipulate data Create reports regarding key performance indicators (KPI's) Investigate reporting trends Run ad hoc data requests for key business users Provide fraud related triggers reporting Automate recurring reports Models and strategies: Monitor and maintain complex statistical models with the goal of optimizing high volume decisions to add intrinsic value to Credit Acceptance Reporting: Develop, produce, and support reporting to measure the performance of processes, models, and strategies Ad hoc data analysis: Support and perform data analysis to solve business problems and drive better decisions Translate business requirements: Translate high level business goals into the tasks and technical specifications needed to accomplish the goal Provide reoccurring training, coaching, and mentorship to less senior level team members. Knowledge and Skills: Possess knowledge of the auto lending industry and related analytical tools Ability to apply analytical skills to solve problems creatively Act promptly and effectively when assigned tasks Communicate complex information to others in a way they can understand Work well with others in a team environment Be proactive and make recommendations as opportunities arise Be self-motivated and able to perform with minimal supervision Requirements: Bachelor's degree or higher (Computer Science, Economics, Mathematics, Statistics, Business Analytics, Finance, etc. - preferred) 5+ years professional experience with SAS, SQL, R, Python or other statistical programming language (SAS/SQL highly preferred) 3+ years of recent experience creating reports, reviewing for trends, and performing deep dive analysis in an analytical tool or in a business intelligence setting 2+ years of recent experience leading or mentoring an analytics team Experience developing reporting to monitor predictive models Ability to work on multiple competing priorities Experience achieving objectives with minimal supervision Strong analytical problem-solving skills Strong attention to detail and a focus on accuracy Experience mentoring or providing guidance to less senior team members Apply analytical skills to solve problems creatively Ability to extract and manipulate large data sets Communicate complex information to others in a way they can understand Demonstrated ability to work on projects with broad requirements Preferred: 3+ years' experience in auto lending analytics Recent small company experience. Targeted Compensation: $115,000 - $153,000 base salary + an annual bonus plan This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders. #LI-Remote #zip INDCSMP Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must: Identify the Right People by recognizing top talent Set Clear Expectations by managing change and directing others Train team members and focus on developing talent Performance Manage by ensuring accountability and driving results Create the Right Environment by establishing trust and managing conflict Maintain the Right Number of team members needed to build an effective team Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $40k-55k yearly est. 3d ago
  • Project Manager II - Strategy and Transformation - Pittsburgh, PA

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back 27d Project Manager II - Strategy and Transformation #21-8603 Multiple Locations Apply X Facebook LinkedIn Email Copy Location is 100% Remote. Market Pittsburgh Work Hours per Week 37.5 Requirements Bachelor's Degree required. PMP Certification or similar required. Minimum of 3 years Banking Experience or similar required. Track record of independently managing complex projects. Job Description SUMMARY: As a Project Manager II within the Enterprise Strategy & Planning team you will be responsible for driving strategy and leading key projects for complex, cross-functional initiatives across multiple line of business. You will be heavily involved in organizing, directing, managing, coordinating, and executing key activities to ensure operational readiness and that staff is prepared to manage changes with high quality and sound controls and you will also handle executive communication. Manages moderate and high complexity projects from request through the archive phase. Requires extreme discretion and confidentiality while showing a high degree of professionalism. ESSENTIAL FUNCTION: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training. ESSENTIAL DUTIES & RESPONSIBILITIES: Business Insight: Understands the strategic goals of the organization and align project objectives accordingly Analyzes market trends and business data to inform project decisions and strategies. Manage Complexity: Navigates and manage moderate to high-level projects with multiple stakeholders and interdependencies. Develops and implement effective project plans to handle intricate project details and challenges. Resourcefulness: Identifies and leverage available resources to achieve project goals efficiently. Innovates and adapt to overcome obstacles and ensure project success. Accountability: Takes ownership of project outcomes and ensure timely delivery within scope and budget. Monitors project progress and implement corrective actions as needed. Collaboration: Fosters a collaborative environment by working closely with cross-functional teams. Builds strong relationships with stakeholders to ensure alignment and support. Effective Communication: Communicates project status, risks, and issues clearly and effectively to all stakeholders. Facilitates meetings and presentations to keep the team informed and engaged. Adaptability: Adjusts project plans and strategies in response to changing circumstances and feedback. Stays flexible and open to new ideas and approaches to improve project outcomes. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS & ABILITIES: Willingness to provide a level of service which will clearly differentiate us from our competitors. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Ability to multitask. Excellent communication, time management and problem-solving skills. Ability to maintain trust, discretion, and confidentiality. COMPUTER SKILLS: Proficient in Microsoft Office products which includes Word, Excel, PowerPoint, SharePoint, OneNote, and Outlook. Ability to learn Project Management and web-based software applications. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $91k-121k yearly est. 3d ago
  • Audit Officer - Audit - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back Audit Officer - Audit #51-8496 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's degree with a preference in Accounting, Finance, or Information Technology; or equivalent combination of an Associate's Degree and three years of Audit (External or Internal) and/or Risk Management work experience. Minimum of 6 years financial experience through public accounting/auditing and/or financial industry experience preferred. Information Technology audit or operational experience preferred. Industry certification (i.e. CIA, CISA, CPA, etc.) preferred. Job Description SUMMARY: As a member of the audit team, the Audit Officer candidate will be responsible for planning and completing various risk-based internal audits, interacting with various levels of management, assisting with other audit and special projects, and providing leadership and supervision to staff members, all in accordance with the annual audit plan and professional practice standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works under the supervision of the Audit Managers. Provides leadership and limited supervision of staff auditors on audit engagements. Performs assigned work within departmental procedures and professional standards (i.e. International Standards for the Professional Practice of Internal Auditing). Conducts audit testing of assigned areas within established/modified timelines. Establishes or assists in the completion of risk-based audit programs through audit planning processes. Evaluates or assists in the evaluation of the adequacy and effectiveness of the company's internal control processes. Completes assigned audit procedures that test the accuracy and effectiveness of policies, procedures, risk assessments and other documentation. Prepares work papers that record and summarize assigned audit procedures. Completes audit engagement administrative workpapers that finalize the audit for final review and report issuance. Develops and assists to develop recommendation(s) for corrective action/improvement. Drafts audit reports that summarizes the audit process, findings, and recommendations that can be issued to Senior Management. Maintains and adheres to information security and confidentiality requirements. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. High level of analytical abilities and skills. High level of written/verbal communication, interpersonal and relationship building skills. Ability to adapt to corporate-wide systems routinely utilized by internal audit staff. Ability to adapt to change timely, and to multi-task. Possesses basic leadership and supervisory skills. Display personal initiative to foster professional development through formal education and cross training of department functions. Ability to complete multiple tasks while meeting assigned deadlines. Ability to complete and comprehend audit processes such as system documentation walk-through, source documentation, internal control questionnaires, yield analysis, and lead schedules. Ability to execute assigned audit areas including inquiry/observation, substantive procedures, analytical review procedures, attribute testing, and concluding on assigned test work. Ability to utilize information systems hardware and information systems applications. Proficient in Microsoft Office including Word, Excel and Outlook. Full-Time/Part-Time Full-time Area of Interest Audit All Locations Wheeling, West Virginia, United StatesUniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesChattanooga, Tennessee, United StatesCincinnati, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesFranklin, Tennessee, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesYoungstown, Ohio, United StatesKnoxville, Tennessee, United States Show more
    $64k-97k yearly est. 3d ago
  • Audit Staff - Audit - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Ann Arbor, MI jobs

    Back Audit Staff - Audit #51-8453 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's degree with a preference in Accounting, Finance or related field; or an Associate's Degree and two years of related Accounting, Audit (External or Internal) and/or Risk Management work experience required. Job Description SUMMARY: Responsible for completing various risk-based internal audits, interacting with various levels of management, and assisting with other audit and special projects, all in accordance with the annual audit plan and global internal audit standards. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works under the supervision of the Audit Manager(s). Performs assigned work within the structure of the departmental procedures and the Global Internal Audit Standards published by the Institute of Internal Auditors. Conducts audit testing of assigned areas within established/modified timelines. Assists in the completion of risk-based audit programs. Evaluates or assists in the evaluation of the adequacy and effectiveness of the company's internal control processes. Completes assigned audit procedures that test the accuracy and effectiveness of policies, procedures, risk assessments and other documentation. Prepares work papers that record and summarize assigned audit procedures. Assists in the development of recommendation(s) for corrective action/improvement. Maintains and adheres to information security and confidentiality requirements. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to adapt to corporate-wide systems routinely utilized by internal audit staff. Display personal initiative to foster professional development through formal education and cross training of department functions. Ability to complete multiple tasks while meeting assigned deadlines. Ability to complete and comprehend audit processes such as system documentation walk-throughs, source documentation, internal control questionnaires, yield analysis, and lead schedules. Ability to execute assigned audit areas including inquiry/observation, substantive procedures, analytical review procedures, attribute testing, and concluding on assigned test work. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas, and concepts to management and bank employees in a collaborative and solutions oriented manner. Possess strong analytical abilities and skills. Ability to utilize information systems hardware and information systems applications. Proficient in Microsoft Office including Word, Excel and Outlook. Full-Time/Part-Time Full-time Area of Interest Audit All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $49k-60k yearly est. 3d ago
  • Staff Software Development Engineer In Test

    Credit Acceptance 4.5company rating

    Southfield, MI jobs

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! As a Staff Software Development Engineer in Test (SDET), you will blend your expertise in software development and testing to ensure the quality and reliability of our software products. Your primary focus will be on leveraging strong software engineering principles to design, develop, and maintain automated testing solutions. You will collaborate closely with cross-functional teams to drive continuous improvement in our testing processes and contribute to the overall success of our software development lifecycle. Outcomes and Activities: This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Drive the evolution and refinement of application design and architecture, embracing cutting-edge technologies and modern practices Aid in the creation and implementation of versatile testing tools and strategies tailored to accommodate diverse application types and designs Articulate proposals and garner consensus from the entire engineering cohort to enhance time-to-market efficiency. Stay abreast of diverse platforms and tools conducive to testing across the Software Development Life Cycle (SDLC). Establish, enforce, and advocate for cohesive coding, documentation, and testing standards within the team. Deploy tools for streamlined impact analysis, enabling proactive identification of change repercussions across multiple applications. Acquire proficiency in the business process domain to bolster support for organizational objectives and align technological endeavors accordingly. Fulfill team sprint commitments and actively engage in Agile methodologies, offering insights for process enhancement. Spearhead ongoing educational initiatives to elevate both design precision and code integrity while deepening application domain understanding. Engage in the talent acquisition process to ensure the selection of top-tier candidates. Assume a mentorship role, providing guidance and conducting reviews of code, designs, and documentation. Competencies: The following items detail how you will be successful in this role. Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Requirements: Bachelor's degree in computer science, Information Systems, or closely related field of study; or equivalent work experience 8+ years of experience in software development and software testing, with a focus on test automation. Extensive experience in designing, implementing, and maintaining robust test automation frameworks. Ability to develop comprehensive test strategies, test plans, and test cases based on requirements, design documents, and user stories. Strong understanding of API testing principles, API mocking and virtualization techniques. Strong understanding and practical application of OOP principles such as encapsulation, inheritance, polymorphism, and abstraction to write modular, reusable, and maintainable code. In-depth knowledge of fundamental data structures (e.g., arrays, linked lists, trees, graphs) and algorithms (e.g., sorting, searching, dynamic programming). Ability to analyze algorithmic complexity and optimize code for performance. Deep Understanding of testing methodologies and experience in writing unit tests, integration tests, and acceptance tests. Familiarity with TDD practices Demonstrated leadership qualities with the ability to mentor junior team members, provide technical guidance, and lead initiatives to improve testing processes and methodologies. Effective communication skills, both verbal and written, with the ability to collaborate with cross-functional teams including developers, product managers, and SDETs Preferred: Experience in the lead role overseeing technical direction of a team of software engineering talent. Experience enabling teams with tools and practice to drastically reduce time to market. Implemented, and maintaining CI/CD Pipeline and quality gates. Experience in mobile application testing. Consistent and regular participation in the SDET community. Experience with design first API's Ability to create database objects and relationships, construct advanced queries, and optimize query performance. Familiarity with security testing concepts and techniques, including vulnerability assessments, penetration testing, and secure coding practices. Financial services industry experience Knowledge and Skills: Ability to challenge the status quo and influence stakeholders to create innovative solutions Be collaborative with other team members, seeking a diversity of thought to meet business outcomes Ability to foster strong relationships across the organization Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day Experience and understanding of how to connect the work being done and how it drives business value Ability to communicate complex technical information (both verbal and written) to all levels, including senior leadership Target Compensation: A competitive base salary range from $ 120,000 - $176,000. This position is eligible for an annual variable bonus of cash and equity, between 10-20%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $120k-176k yearly 3d ago
  • Universal Banker II

    United Community Bank 4.5company rating

    Sarasota, FL jobs

    United Community is seeking a highly skilled Universal Banker II. As a Universal Banker, you will have the opportunity to deliver excellent experiences to customers and prospects. In addition to assisting with everyday transactions, you will support customers with their financial wellness by having needs-based conversations, identifying appropriate solutions. What You'll Do * NMLS License required * Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting * Maintain a comprehensive understanding of retail banking products and services * Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers' needs, while considering their unique perspectives and priorities * Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions * Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank * Educate customers on options for managing transactions using technology and all other tools and resources available * Apply product and service knowledge to effectively solve customer problems * Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality * Ensure adherence to banking regulations and internal policies Requirements For Success * 1+ years of previous banking and cash handling * 1+ years of lending experience * NMLS License required * Demonstrated analytical, accuracy, and problem-solving skills * Strong verbal and written interpersonal communication skills * Ability to uncover and provide solutions to meet customer needs Preferred Skills/Experience: * Current Notary Public Certification preferred Conditions of Employment * Must be able to pass a criminal background & credit check * This is a full-time, non-remote position FLSA Status * Non-Exempt We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $34,102.00 - USD $49,382.00 /Yr.
    $34.1k-49.4k yearly 2d ago
  • Mortgage Loan Originator

    Honor Credit Union 3.8company rating

    Niles, MI jobs

    Mortgage Loan Originator Location: Niles, MI Job Id: 3059 # of Openings: 1 Mortgage Loan Originator - Niles, Dowagiac and Buchanan (Full-Time) This is a Remote Work Eligible position. You will be required to work in the local markets as needed to ensure business needs are met. ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR": Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions. The Platinum Rule - Treat others the way they want to be treated. Make the Connection - Develop genuine relationships so you can provide a "WOW" experience. See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized. Reason over Rules - Make decisions that are good for the person and good for Honor. Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs. WHAT WE ARE LOOKING FOR: We are seeking an MLO with a proven track record in sales. If you're interested in being part of an elite team, have an entrepreneurial spirit, and are looking for great income potential, a career as a Mortgage Loan Originator for Honor Credit Union may be the right fit for you. Apply today! Responsible for the origination of mortgage, land and construction loans. Responsible for promoting mortgage products as a professional sales representative to prospective accounts via face-to-face, the Internet, email and telephone. Responsible for making sales calls and attending networking with prospective referral partners. Partners with our Community Assistant Vice Presidents and Business Development Officers to build new relationships. Meets scheduling, documentation requirements and production expectations (assigned goals) as determined by the AVP of Real Estate Sales. Must be or become registered as an MLO and have a nationwide Mortgage Licensing Number. WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION: High School diploma or equivalent. Additional college coursework in business or related field preferred. Must be/or become registered as an MLO and have a Nationwide Licensing Number. EXPERIENCE REQUIRED: One to two years of related loan processing and sales experience. Real estate background helpful. KNOWLEDGE/SKILLS/ABILITIES: Understanding of the foundation of determining credit worthiness. Knowledge of company loan policies, products, procedures, processing and underwriting guidelines. Familiarity with title reports, insurance, and appraisals. Must have a demonstrated ability to keep finances in order. Strong interpersonal and public relations skills. Excellent sales and organizational abilities. Well organized. Problem solving abilities. Able to use computer tracking system. WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer: Medical with prescription coverage, Dental, and Vision. 401k employer contribution & matching program. Paid time off and paid holidays (including your birthday!). Paid community volunteer hours. Wellbeing spending account. Various discounts on credit union products and services for team members & their families. Additional perks included. ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. Apply for this Position
    $35k-49k yearly est. 3d ago
  • Business Transformation Strategist

    Grow Financial Federal Credit Union 4.1company rating

    Tampa, FL jobs

    At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams. Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY. Some of our Benefits/Perks: Remote/Work From Home Available Medical/Dental/Vision Insurance Employee discount on loans Team members qualify for a discount on consumer loans. Professional Development Reimbursement of up to $5,250 per year for full-time team members. Paid Time Off 15 days/year & over 10 Paid Holidays Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members. Retirement Benefits (401K) Grow matches up to 8% for team members. Growth Potential In-house training department dedicated to helping our team members reach their maximum potential. Responsibilities This is an exciting opportunity for people who love data and process to join our Credit Union as we continue on our transformation journey. We are looking for a Business Transformation Strategist to support our people, product and process verticals. The Business Transformation Strategist plans, executes, leads and oversees cross functional end-to-end delivery of process improvement and transformation initiatives throughout the lifecycle of largescale, highly complex projects or programs to enhance process capability. The Business Transformation Strategist provides advisory support, direction and guidance to assigned resources, stakeholders and executives of the projects and/or program as well as educates and creates awareness of Process Improvement / Transformation methodologies across the Credit Union. Qualifications REQUIRED SKILLS/EXPERIENCE: Bachelor's degree from an accredited university in business, engineering or related required. Minimum 5 years' related process improvement experience required. Lean Six Sigma Black Belt Certification required. Demonstrated experience with tools and methodologies including DMAIC, Lean, Kaizen, and DFSS. Technical skills to include data visualization in Power BI or Tableau required. Financial acumen: Ability to link process performance with clear financial impact for both current and improved state using metrics and data. PHYSICAL DEMANDS Must be able to sit for extended periods of time. Must be able to read, write, speak and type English. Must be able to hear and use a telephone. Use of computer requires repetitive keystrokes. WORK ENVIRONMENT Traditional office setting. Remote work available. Sedentary role Apply online toady! An Equal Opportunity Employer Minorities/Females/Veteran/Disabled #LI-Remote
    $48k-72k yearly est. Auto-Apply 60d+ ago
  • Staff Software Engineer, Data Platform

    Credit Acceptance 4.5company rating

    Southfield, MI jobs

    Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! Outcomes and Activities: This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Own architecture and implementation of key components of the modern data platform (e.g., data lake, streaming infrastructure, DaaS, DAL, data catalog), ensuring production reliability and technical soundness. Drive technical innovation by contributing to system design, implementation, and operational excellence in high-impact areas of the platform. Model strong engineering practices through hands-on work and code contributions, demonstrating how engineers should approach problems and uphold quality. Collaborate with peers across data and engineering teams to influence technology and architecture decisions, providing well-reasoned perspectives. Advocate for adoption of new technologies and demonstrate their value through prototypes, proofs of concept, and integration into team workflows. Align project execution with broader strategies by working with senior engineers and engineering leadership to support the company's technical and business direction. Conduct impact analysis to proactively identify impact of a change across services and systems Evaluate third-party technologies and solutions through technical assessments and provide recommendations that balance technical fit with business needs. Experiment and validate ideas by testing assumptions, analyzing results, and recommending practical solutions to improve platform capabilities. Contribute to documentation of standards and best practices, making platform engineering approaches clear and maintainable for other teams. Debug and resolve complex production issues, applying technical expertise to restore stability across services and systems. Participate in continuous learning and improvement efforts, helping refine processes, design practices, and team workflows for better engineering outcomes. Grow talent by participating in hiring and mentoring team members Competencies: The following items detail how you will be successful in this role. Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business. Requirements: Bachelor's degree in Computer Science, Information Systems, or a closely related field; or equivalent work experience Minimum 5 years of software engineering experience, with recent hands-on experience building and maintaining data platforms or distributed systems in cloud environments Strong knowledge of software engineering best practices, with practical experience building and operating data platforms, products, or solutions Experience developing and supporting cloud-native applications (AWS, Azure, or GCP), including containerized services (Docker, Kubernetes, ECS/EKS) Working knowledge of lakehouse technologies (Delta Lake, Iceberg, Hudi) with hands-on experience in schema evolution and optimization Strong understanding of observability practices (metrics, logging, tracing, alerting) and experience applying them with tools such as Dynatrace, Splunk, or CloudWatch to ensure platform reliability and performance. Applied experience with data storage and processing technologies, including object stores (S3, ADLS, GCS), relational databases, and NoSQL systems Awareness of data governance and security practices (e.g., access controls, encryption, compliance considerations), with the ability to design platform components that align with organizational standards Strong knowledge of distributed systems concepts (scalability, reliability, consistency, partitioning) and their application to large-scale data platforms Experience working with enterprise-class applications where uptime, reliability, and scalability are essential Strong programming skills in one or more languages commonly used for platform engineering (e.g., Python, Java, Scala, Go) Demonstrated ability to mentor and coach less experienced engineers, contributing to team growth and technical maturity Familiarity with Agile delivery practices and other software development lifecycle methodologies Preferred: Advanced expertise in lakehouse technologies (Delta, Iceberg, Hudi), including performance tuning and reliability at scale Hands-on experience with workflow orchestration frameworks (Airflow, Dagster, Prefect, Databricks Workflows) Strong background in CI/CD pipelines for platform services Deep familiarity with observability and SRE practices (SLAs/SLOs/SLIs, distributed tracing, advanced monitoring tools) Experience with performance tuning and cost optimization for large-scale data platforms Financial services or FinTech industry experience Knowledge and Skills: Designs and implements major components of the data platform that are scalable, reliable, and aligned with platform strategy Provides technical direction for a team or project, mentors less experienced engineers, and helps raise engineering standards Identifies gaps in current practices and proposes improvements that strengthen platform quality and delivery Collaborates with peers and cross-functional teams, encouraging diverse perspectives to inform decisions Applies strong knowledge of distributed systems, cloud-native services, and data storage technologies to deliver impactful solutions Connects platform initiatives to business value, making tradeoffs and outcomes visible Communicates technical decisions effectively to engineers and stakeholders, both verbally and in writing Operates with autonomy on complex projects, anticipating risks and dependencies while contributing to team-level planning and execution Target Compensation: A competitive base salary range from$154,837 - $227,09. This position is eligible for an annual variable bonus of cash and equity, between 10-20%. Bonus amounts are based on individual performance. Final compensation within the range is influenced by many factors including role-specific skills, depth and experience level, industry background, relevant education and certifications. Candidates who reside in the following major metropolitan areas may be eligible for a premium on top of the posted range based on their specific zone: San Francisco, Seattle, Boston, New York City, Los Angeles and San Diego. Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.
    $154.8k-227k yearly 3d ago
  • Remote Commercial Collections LARGE BALANCE

    Greenberg Grant Richards Inc. 3.9company rating

    Tampa, FL jobs

    Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating. We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure. Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Vacation/PTO No nights and weekends Off early on Friday's Weekly Meetings and Coaching Weekly Contests Responsibilities: Understands and applies the terms of clients contracts Notate and pursue successful resolution of defaults Contact business owners by phone and email to resolve delinquency issues Communicate and build trust to overcome objections and resolve the debt Advise business owners of potential actions surrounding defaults Ensure compliance with all laws associated with recovery Meet daily call expectations of 100+ with accounts worked Call debtors to secure payments on past-due accounts Knowledge of skip tracing and asset searches preferred Successfully manages a queue of 200+ Must have the ability to exceed daily, weekly, and monthly expectations consistently Must follow established policies & procedures Must take direction well and be self-motivated Other duties as assigned Qualifications: High School Diploma or Equivalent (G.E.D.) 2 years of collection experience preferred Excellent telephone and customer service skills Working knowledge of Microsoft Office programs including Outlook, Word and Excel. This is a remote opportunity Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About Greenberg, Grant & Richards, Inc.: Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you! Once you get in, you'll never leave. If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Paid Time Off No nights and weekends Off early on Friday Flex Time / PTO Employee Driven Culture Salary Description $36,000 to $100,000 per year (plus commission
    $32k-37k yearly est. 60d+ ago
  • Loan Processor IV - Mortgage Lending (HYBRID)

    TD Bank 4.5company rating

    Jacksonville, FL jobs

    Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Loan Processor IV provides support to the lending areas by reviewing the accuracy of mortgage and consumer loans from conditional approval to closing. Please note the locations associated with this posting. Position will be hybrid 4x per week in the near future. Depth & Scope: * Reviews all required documents, such as, borrower documents, D/U & LP findings, title and HOI for submission * Orders and follows up on all Third -Party needs. HOI, title, 4506T, payoffs, written verifications, subordinations etc * Processes most complex loans such as self-employed income, CEMA, condos and co-ops, Government, Right-Step, Jumbo and Wealth * Owns borrower communication on loan file from conditional approval to closing. * Reviews all required documents, such as, borrower documents, D/U & LP findings, title and HOI for submission * May order or facilitates for ordering responsible for follow up and receipt of HOI, title, 4506T, payoffs, written verifications, subordinations etc * Validate all documents required by underwriting are present, accurately indexed and meet the stated underwriter requirements * Ensure all data fields required by underwriting are complete * Resolve 3rd party conditions on the loan * Interact with vendors providing service on the loan transaction, obtain necessary documentation including Home Owners Insurance providers, Title companies, Home Owners Associations * Ensure all services required for the loan transaction are ordered timely * Document all interactions on the loan transaction * May assist in training other Loan Processors * Expert system, industry and process knowledge * May coach and mento junior processors * May assist junior processors in processing loans * May pre-underwrite files * May function as manager delegate in certain circumstances * May serve as a subject matter expert for special projects Education & Experience: * High school diploma or GED * 5 plus years loan documentation experience * Demonstrated knowledge of Bank loan products and policies * Demonstrated knowledge of lending software * detail-oriented with the ability to multitask * Ability to handle heavy workload and meet stringent deadlines * Outstanding oral and written communication skills, with ability to interact effectively with all customers, both internal and external * Solid knowledge and understanding of states regulations * Proficient PC skills Preferred Qualifications: * 3-5 years loan processing experience * Experience processing Government loans, FHA, VA and USDA * Prior experience with Encompass Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $24-33.5 hourly Auto-Apply 4d ago
  • Fraud Investigator

    Nymbus, Inc. 4.4company rating

    Jacksonville, FL jobs

    Job Description Nymbus (******************** is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today's digital finance world. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources. The Investigator will perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior. They will work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements. Collaboration is essential, as the Fraud Investigator partners closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise-wide fraud prevention strategies. The ideal candidate will have proven expertise in fraud investigation, strong pattern-recognition skills, deep knowledge of financial regulations, and the ability to work effectively under pressure in a high-volume, deadline-driven environment. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Include, but are not limited to: Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution. Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies. Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions. Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents. Work with clients to provide investigative updates, final case reports, and recommended preventive measures. Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases. Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures. Draft, update, and maintain fraud investigation procedures and best practices documentation. Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members. Track and report investigation metrics for client review. Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective. Provide training and mentorship to Fraud Analysts on investigative techniques and case handling. QUALIFICATIONS: Associates degree in Business, Criminal Justice, Finance, or a related field preferred. Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment. Proven track record managing complex investigations from initiation to resolution. Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis. Fraud certification (CFE, CFCI, or equivalent) strongly preferred. Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends. Strong understanding of banking operations, payment systems, and relevant regulations. Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences. Proven analytical, research, and problem-solving skills, with a detail-oriented mindset. Ability to work independently on complex assignments while collaborating effectively with cross-functional teams. Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills. Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment. HOURS: Monday - Friday, 8:00 AM - 5:00 PM EST Rotating weekend coverage as scheduled Occasional flexibility may be required for urgent investigations or client needs. SALARY & BENEFITS: $65,000 - $75,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Fully Remote Robust 401(k) plan with company match Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums) Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
    $65k-75k yearly 24d ago

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