FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.

Dialer Overview

This job has expired and is no longer available.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Working As a Dialer

  • Getting Information
  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $45,000

    Average Salary

What Does A Dialer Do

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Duties

Bill and account collectors typically do the following:

  • Find consumers and businesses who have overdue bills
  • Track down consumers who have an out-of-date address by using the Internet, post office, credit bureaus, or neighbors—a process called “skip tracing”
  • Inform debtors that they have an overdue bill and try to negotiate a payment
  • Explain the terms of sale or contract with the debtor, when necessary
  • Learn the reasons for the overdue bills, which can help with the negotiations
  • Offer credit advice or refer a consumer to a debt counselor, when appropriate

Bill and account collectors generally contact debtors by phone, although sometimes they do so by mail. They use computer systems to update contact information and record past collection attempts with a particular debtor. Keeping these records can help collectors with future negotiations.

The main job of bill and account collectors is finding a solution that is acceptable to the debtor and maximizes payment to the creditor. Listening to the debtor and paying attention to his or her concerns can help the collector negotiate a solution.

After the collector and debtor agree on a repayment plan, the collector continually checks to ensure that the debtor pays on time. If the debtor does not pay, the collector submits a statement to the creditor, who can take legal action. In extreme cases, this legal action may include taking back goods or disconnecting service.

Collectors must follow federal and state laws that govern debt collection. These laws require that collectors make sure they are talking with the debtor before announcing that the purpose of the call is to collect a debt. A collector also must give a statement, called “mini-Miranda,” which informs the account holder that they are speaking with a bill or debt collector.

Although many collectors work for third-party collection agencies, some work in-house for the original creditor, such as a credit-card company or a health care provider. The day-to-day activities of in-house collectors are generally the same as those of other collectors.

Collectors usually have goals they are expected to meet. Typically, these include calls per hour and success rates.

Show More

Show Less

How To Become A Dialer

Collectors usually must have a high school diploma. A few months of on-the-job training is common.

Education

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Communication, accounting, and basic computer courses are examples of classes that are helpful for entering this occupation.

Training

Collectors usually get 1 to 3 months of on-the-job training after being hired. Training includes learning the company’s policies and computer software and learning the laws for debt collection in the Fair Debt Collection Practices Act, as well as their state’s debt-collection regulations. Collectors also may be trained in negotiation techniques.

Important Qualities

Listening skills. Collectors must pay attention to what debtors say when trying to negotiate a repayment plan. Learning the particular situation of the debtors and how they fell into debt can help collectors suggest solutions.

Negotiating skills. The main aspects of a collector’s job are reconciling the differences between two parties (the debtor and the creditor) and offering a solution that is acceptable to both parties.

Speaking skills. Collectors must be able to speak to debtors to explain their choices and ensure that they fully understand what is being said.

Show More

Show Less

Do you work as a Dialer?

Send To A Friend

Dialer Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Do you work as a Dialer?

Top Skills for A Dialer

  1. Phone Calls
  2. Outbound Calls
  3. Debt Repayment
You can check out examples of real life uses of top skills on resumes here:
  • Conduct accounts payable telephone calls to customers to prompt for payment on past due invoices.
  • Generate outbound calls to delinquent borrowers who may be currently in foreclosure or who are considered as high-risk.
  • Handled accounts billable and receivable, recorded billing information, and provided quality customer services for credit/debt repayment.
  • Recognize multiple restrictions and updates to customer accounts to stay within regulations and guidelines.
  • Run credit card transactions enter post-dated payments into system.

Dialer Demographics

Gender

Female

48.8%

Male

32.9%

Unknown

18.4%
Ethnicity

White

59.3%

Hispanic or Latino

21.0%

Black or African American

9.3%

Asian

6.4%

Unknown

3.9%
Show More
Foreign Languages Spoken

Spanish

79.2%

Hmong

6.3%

Swedish

2.1%

Portuguese

2.1%

Chinese

2.1%

Hebrew

2.1%

Japanese

2.1%

French

2.1%

Italian

2.1%
Show More

Dialer Education

Schools

University of Phoenix

19.1%

University of Florida

5.6%

Utah Valley University

5.6%

Florida State College at Jacksonville

5.6%

Lawrence Technological University

5.6%

Cerritos College

4.5%

Kaplan University

4.5%

Brigham Young University - Idaho

4.5%

Orange Coast College

4.5%

Lane Community College

4.5%

Idaho State University

4.5%

Shenandoah University

4.5%

Chaffey College

3.4%

Ashford University

3.4%

Brigham Young University

3.4%

Bergen Community College

3.4%

College of Southern Nevada

3.4%

Robert Morris University

3.4%

Fullerton College

3.4%

University of North Florida

3.4%
Show More
Majors

Business

21.8%

Psychology

7.3%

Computer Science

6.5%

Nursing

6.5%

Health Care Administration

6.5%

Accounting

5.6%

General Studies

4.8%

Communication

4.4%

Information Technology

4.4%

Management

4.0%

Education

3.6%

Sociology

3.2%

Criminal Justice

2.8%

Legal Support Services

2.8%

Liberal Arts

2.8%

Political Science

2.8%

Medical Assisting Services

2.8%

Marketing

2.8%

Cosmetology

2.4%

Biology

2.0%
Show More
Degrees

Other

36.8%

Bachelors

33.1%

Associate

16.0%

Certificate

5.2%

Masters

4.4%

Diploma

3.5%

License

1.0%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Top Dialer Employers

Jobs From Top Dialer Employers

Related To Your Recently Viewed Content