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  • Collector II- Remote

    Northrop Grumman Federal Credi 4.7company rating

    Remote dialer job

    Summary of Primary Functions Serves as a financial advocate for our members during times of hardship. Under established guidelines, this role is responsible for the compassionate and timely resolution of delinquent accounts. The primary goal is to balance the Credit Union's financial health with a "member-first" service approach, utilizing active listening and problem-solving to help members regain their financial footing. By providing expert guidance and tailored repayment solutions, this role ensures delinquency ratios remain within Board-established parameters while maintaining the highest levels of member service. Skills and Abilities High school graduate or equivalent, college education a plus. At least 4-6 years collection experience in a credit union or bank environment. Must be familiar with current bankruptcy laws. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced with Microsoft Windows and the Credit Union Core System, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures. Duties and Responsibilities Consultative Member Support: Act as a primary point of contact for members experiencing financial difficulty. Conduct non-routine inbound and outbound outreach to understand the "why" behind a delinquency and offer empathetic, constructive solutions. Member-Centric Negotiations: Negotiate repayment plans that respect the member's current financial reality while meeting Credit Union goals. Handle the most complex inquiries by providing clear, transparent information and resolving discrepancies with a service-oriented mindset. Financial Wellness Advocacy: Evaluate member accounts to recommend the most helpful path forward, such as loan modifications, deferments, or extensions, ensuring the member feels supported rather than pressured. Advanced Skip Tracing & Recovery: Execute expert-level skip tracing techniques to locate members and collateral using specialized databases (e.g., LexisNexis and Google searches), social media research, and credit report analysis. Complex Negotiations: Manage non-routine inbound and outbound calls; negotiate creative repayment plans for high-balance or severely delinquent accounts, handling the most sensitive and complex member inquiries with professionalism and empathy. End-to-End Repossession Management: Evaluate auto loan accounts and impound notices to authorize repossession action. Direct and coordinate with third-party recovery agents, providing updated skip-trace data to facilitate collateral recovery. Auction & Disposition Oversight: Fully process repossessed vehicles for liquidation. This includes preparing legally mandated 'Notice of Intent' letters, coordinating vehicle transport, ensuring prep for sale, and managing the vehicle through the auction lifecycle. Real Estate & Regulatory Compliance: Manage delinquent Real Estate loans in strict accordance with HUD notification procedures, state regulations, and specific time limitations to mitigate Credit Union risk. Account Restructuring: Independently evaluate and prepare loan modifications, SKIPs. Reporting & Analytics: Maintain and analyze repossession tracking reports; assist management in compiling recovery statistics and trends to improve department efficiency. Strategic Recommendations: Evaluate account status to recommend the most effective recovery path (active collection vs. charge-off) for Managerial review. Other Duties: Perform additional recovery-related projects and duties as assigned by management. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Collector II- $25.53/hr to $30.00/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
    $25.5-30 hourly Auto-Apply 27d ago
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  • Customer Service II

    Triplenet Technologies

    Remote dialer job

    •Regional Animal Shelter Call Center Customer Service answering questions concerning animals -remote work. (telework) Provide friendly, relevant, encouraging and reliable information and assistance customers. • Educate and assist customers via phone, and email. • Orient customers to client program policies and procedures,Online features and expected group norms. • Respond via email to customers' questions about current resources and other program logistics. • Receive documents and enter data for applications and to update various electronic files with new customer information. • Coordinate and maintain automated record-keeping systems for participants. • Enter new data into Online system , ensuring complete and accurate data records. • Communicate with new groups in formation • Gather data and prepare documents for monthly reports. • Assist co-workers as assigned; perform other duties as assigned. Location: Kent (telework- remote) Duration: 3 -6 months Pay: $21.88 per hour Mon-Fri, from 8:30am-4:30pm (35 hour), with 1 hour of lunch.
    $21.9 hourly 60d+ ago
  • Blood Collection Staff-Customer Service

    American Red Cross 4.3company rating

    Dialer job in Columbus, OH

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: We provide Paid-Training - no prior medical experience required! Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is. Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again. Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. Standard Schedule (Columbus, Ohio): Variable hours Monday-Saturday with two days off To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Schedule is provided two to three weeks in advance Pay Information: Starting rate $18.36/hour WHAT YOU NEED TO SUCCEED (Minimum Qualifications): High school diploma or equivalent is required Customer service experience and effective verbal communication skills are required A current, valid driver's license with a good driving record is required. Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive. Basic computer skills are required. Must be proficient with Microsoft office applications. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.) Prior leadership experience BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting 15 days a year; based on type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% company match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
    $18.4 hourly Auto-Apply 33d ago
  • Collections - Collector 2 - Full Time - Remote (AK,AZ,FL,NV,TX,WA,WY)

    Nuvision Credit Union

    Remote dialer job

    This position is responsible for the timely collection of delinquent accounts including more complex mortgage, deceased and late-stage accounts. Works within the established department policies and procedures to ensure that the credit union's delinquency and charge off ratio is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to ensure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses. Responsibilities: Reviews and performs effective collection actions on delinquent accounts which may include Deceased Member Accounts, late-stage consumer loans, Mortgage loans and business loans through completion while following credit union policy, procedures and applicable state and federal laws including FDCPA. Performs effective collection actions including but not limited to; address verification, asset search, employment verification, and credit report review on delinquent accounts prior to recommending legal action, foreclosure or repossession. Conducts skip tracing, for locating members as necessary. Reviews, recommends and assists with the processing of consumer and real estate related loan modifications following credit union policy and procedures. Assists collectors with account resolution. Ensures documentation of all work done is accurate and complete. Assist Department Leadership Team in training of new department personnel. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Treats team members and members with respect. Other related duties as assigned. Qualifications: Must possess a minimum of 3 years of hands-on collection experience, dealing with real estate, secured and unsecured loans to include experience with Real Estate products and the foreclosure process. Must have a strong background in bankruptcy laws, foreclosures, repossessions and full knowledge of the Fair Debt Collection Practice Act. Working knowledge of the loan modification process as well as the repossession and collateral liquidation process. Strong written and verbal communication, interpersonal, and relationship building skills, with focus on negotiation and consultation. Must be able to communicate effectively with members, management, team members and external third parties. Ability to interface with people in a positive manner with empathy, courtesy and tact. Strict attention to detail. Demonstrated organization, follow through, time management skills and ability to multi-task and prioritize work. Ability to work in a fast-paced goal-oriented environment and able to handle difficult calls. Team oriented and the ability to work collaboratively. Commitment to excellent customer service. Ability to analyze and solve problems relative to member solutions. Proficient in Microsoft Office products including: Word, Excel and Outlook. Education: Two-year college degree or equivalent related experience or specialized course of study or program. Pay scale by applicable geographic location:Alaska: Min $25. 90 - Mid $32. 37 - Max $38. 85Arizona: Min $20. 53 - Mid $25. 67 - Max $30. 80Florida: Min $21. 77 - Mid $27. 22 - Max $32. 66Nevada: Min $23. 36 - Mid $29. 20 - Max $35. 04Texas: Min $21. 98 - Mid $27. 48 - Max $32. 98Washington: Min $26. 53 - Mid $33. 16 - Max $39. 80Wyoming: Min $22. 51 - Mid $28. 14 - Max $33. 77The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U. S. without the need for current or future sponsorship. Website: nuvisionfederal. com/careers Benefits:MedicalDentalVisionLife InsuranceFlexible Spending Account 401(k) MatchingPaid Time OffTraining ProvidedTuition Reimbursement
    $38k-43k yearly est. 3d ago
  • Collections - Collector 1 - Full Time - Remote (AK,AZ,FL,NV,TX,WA,WY)

    Nuvision Federal Credit Union

    Remote dialer job

    This position is responsible for the timely collection of delinquent loans. Works within the established department policies and procedures to ensure that the credit union's delinquency is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to ensure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses. Responsibilities: Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA. Ensures documentation of all work done is accurate and complete. Recommends, vehicles for repossession. Conducts skip tracing for locating members as necessary. Makes recommendations for extensions or deferments. Stays current on collection process knowledge, legal/regulatory requirements and trends. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Works with each member for a positive resolution for the member and NuVision Federal Credit Union. Treats team members and members with respect. Other related duties as assigned. Qualifications: Must possess 1 year of hands-on collection experience, dealing with real estate, secured and unsecured loans and repossessions. Must have a strong background in the Fair Debt Collection Practice Act. Working knowledge of general collection practices. Must have computer proficiency and working knowledge of Microsoft Office and products including Word, Excel and Outlook. Good time management skills and ability to multi-task and prioritize work. Strong attention to detail. Good written and verbal communication skills. Ability to work in a fast-paced goal-oriented environment. Good organizational, follow-through, negotiation, and problem-solving skills. Commitment to excellent customer service. Education: High School Diploma or GED required. Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.91 Arizona: Min $20.53 - Mid $25.67 - Max $30.80 Florida: Min $19.58 - Mid $24.48 - Max $29.37 Nevada: Min $21.01 - Mid $26.26 - Max $31.51 Texas: Min $19.77 - Mid $24.72- Max $29.66 Washington: Min $23.86 - Mid $29.83 - Max $35.79 Wyoming: Min $20.25 - Mid $25.31 - Max $30.37 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Website: nuvisionfederal.com/careers Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement
    $38k-43k yearly est. 2d ago
  • Customer Service

    Blyss Journeys

    Remote dialer job

    We are seeking motivated, customer-focused individuals to join our team as Customer Service & Travel Experience Specialists. In this role, you will assist clients with planning and booking unforgettable travel experiences while delivering exceptional customer service throughout the entire journey. This opportunity is ideal for individuals who enjoy helping others, value flexibility, and are interested in earning income in the travel industry. No prior travel experience is required. Key Responsibilities: Assist clients with travel planning, including vacations, cruises, destination weddings, and honeymoons Provide exceptional customer service via phone, email, text, and social platforms Research destinations, resorts, and travel options based on client preferences Book and manage reservations, including flights, hotels, and vacation packages Communicate clearly with clients before, during, and after travel Handle changes, questions, and problem resolution professionally Build and maintain strong client relationships for repeat and referral business Qualifications: Strong customer service and communication skills Self-motivated with the ability to work independently Organized and detail-oriented Comfortable using computers, email, and online systems Reliable internet access and phone Sales, hospitality, or customer service experience is a plus (not required) What We Offer: Remote work with flexible hours Comprehensive training Access to industry booking platforms and tools Travel discounts and agent perks Opportunity for performance-based income with growth potential Supportive team environment Who This Is Perfect For: Individuals seeking a flexible, remote opportunity Customer service professionals looking for a career change Stay-at-home parents, retirees, or career pivoters Those passionate about travel and helping others plan meaningful experiences
    $24k-30k yearly est. 15d ago
  • Third Party Auto Collector

    First Credit Services Inc. 3.9company rating

    Remote dialer job

    Auto Collector will identify delinquent accounts, locate, and notify customers of delinquent status, initiate appropriate action to n balances, and maintain all related records. This position is work remotely from home. Top pay and commission for top collectors.ESSENTIAL DUTIES AND RESPONSIBILITIES: • Making outbound calls to client portfolio customer accounts• Receiving inbound calls to discuss customer accounts• Negotiating payment from customer• Monitor the status of delinquent accounts• Records payments made to the customer's account• Investigates disputes balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance• Ensures the security of customer files and delinquent account reports• Performs other duties as necessary QUALIFICATION REQUIREMENTS: • Excellent verbal and written skills• Basic understanding of the Fair Debt Collection Practices Act (FDCPA) and state and federal laws pertaining to collection activities• Excellent organizational skills with great attention to detail• Ability to keep information confidential• Professional demeanor and dependable work ethic• Ability to exercise integrity and discretion • Ability to remain professional in tense situations• Ability to work in a fast-paced environment• Ability to multi-task EDUCATION, EXPERIENCE, • Associate or Bachelor's degree from an accredited college or university • Minimum 2 years' experience in a collections agency or related industry• Experience with the Auto industry
    $30k-40k yearly est. Auto-Apply 60d+ ago
  • Content Collection for Advertising Rescue Dogs

    Path of Hope Rescue

    Remote dialer job

    Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Type: Part Time Office Setting: Fully Remote Remote: Yes Compensation: Volunteer Hours Per Week: 5 (flexible) Role Mission The Foster Dog Content Collector is responsible for gathering up to date information and media on foster dogs for purposes of accurate records and advertisement. They are the link between our foster families, who are taking care of our rescued dogs and the teams who advertise them. We do not have a kennel or building, and rely 100% on online platforms to advertise our dogs; requiring high quality and up to date content/media to attract potential adopters. Role is remote and five hours per week on your schedule. What Winning Looks Like Key Results Area #1 - Raw Content Stays current on intakes and dogs in program Special attention to long term residents Point of contact between Foster Family and Dog Ad Pack Proactively gathers content on all available dogs weekly via Baserow forms Social Media Blink Key Results Area #2 - Media Organization Protects Baserow as source of authority Uploads photos, videos and copy to Google Drive Manages Master Dog Ads folders in Google Drive and keeps up to date Archives adopted dog content Key Results Area #3 - Ad Creation Collaborates with Creatives team Sensitive and aware of fosters who need help with content Dispatches photographer/videographer as needed Collaborates with copywriters to create long form ads Alerts Petstablished Specialist when content is ready to upload to Petstablished Needed Skills Systematic. Reaches out to each foster family on a routine and scheduled basis Organized. Keeps all media files organized within file and folder system Has a desktop computer or tablet (phone will be too difficult to navigate spreadsheets) Pleasantly persistent to those fosters who need extra motivation to complete forms Unique Company Culture and Mission Our Mission At Path of Hope Rescue we save pregnant dogs and puppies from high kill shelters in the Southern United States. Our Spokane, Washington based Rescue strives to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes. We do not have a kennel or building location and are 100% foster based. We currently have two paid employees and rely heavily on volunteers and fosters as we work to build out our paid staff roles. Our Vision. Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked and becoming the number one dog destination in Spokane by capitalizing on Spokanes love of Rescue Dogs. Core Values: Transparency - sharing the good with the bad Community - dog loving people who treat each other well Integrity - doing what you say will do Golden Rule - treating others how you would want to be treated Our Company Culture We are freedom loving American Patriots who love dogs, freedom and God. No NGO status here, we dont take a single penny from the government. We are 100% funded by small donors and our adoption program, with a few small private grants here and there. We built this organization from the ground up in 2018 with $87. We are built tough and believe that hard work pays off. Were about rolling up our sleeves and taking responsibility for our own actions. We dont do drama. There are no victims here and the system isnt out to get you, the only thing standing in your way is you and your attitude. We reward merit, not DEI or pronouns. We dont bend to the cultural rot out there. At the core of who we are, we love dogs. At PHR you will find people who recognize your dog before they recognize you. Where its normal for your dog to have his own Instagram and people who expect to be invited to your dogs birthday party. We are focused on building a strong, positive community, one dog and one person at a time. We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isnt being loved, finds their way to a family. We care for each other and have created a community of people who love making a difference in this world.
    $33k-41k yearly est. 44d ago
  • Collections Account Representative

    360Care

    Remote dialer job

    This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for facilities. Responsibilities Collect payments on past due bills to meet departmental goals. Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off, customer reconciliations, and other adjustments. Update records based on various reports/mail including offset tracker, deceased reports, faxes, and mail. Accountable for reducing delinquency for assigned accounts. Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process. Must communicate and follow up effectively with department regarding customer accounts on a timely basis. Create, update and track customers who have not made payments and send collection letters. Complete weekly and monthly reports to the manager on all accounts over 60 days. Organize and prioritize collections according to the severity of delinquency. Utilize phone, computer, and mail to contact customers regarding collections. Constantly inform customers of overdue accounts and amount currently owed. Review terms of insurance and Medicaid. Ensure all customer information is correct, including, but not limited to phone numbers and addresses. Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected. Always adhere to federal and state laws dealing with debt collection. Must be able to work independently and in a team environment. Make account changes as needed for collections process and document in notes. Promptly send terminations to appropriate staff as needed for collection accounts. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Emphasize customer service in all aspects of operations. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications High school diploma or GED required. 3-5 years high volume collections experience in a corporate setting. Knowledge of medical billing and collection procedures. Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus Strong data entry skills and phone/email etiquette Accounts Receivable knowledge/experience preferred. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Excellent customer service skills. Ability to problem solve independently and / or a team. Work alongside team members. Anticipate needs in a proactive manner to increase satisfaction. Ability to prioritize and manage multiple responsibilities. Able to work in a fast-paced environment. Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.
    $30k-38k yearly est. Auto-Apply 16d ago
  • COLLECTIONS REP

    Owens & Minor 4.6company rating

    Remote dialer job

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is $14.34 - $15.33 USD hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. JOB SUMMARY The collections representative follows-up with insurance companies to resolve unpaid claims. ESSENTIAL DUTIES AND RESPONSIBILITIES Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. Verifies payment information adjustments to supervisor. Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. Complies with the Fair Debt Collector Practices Act (FDCPA). Responds to customer inquiries regarding account status. Researches customer's accounts thoroughly and documents appropriately. Resolves discrepancies and prepares adjustments and refunds as necessary. Ensures that all information regarding collection activity of account is entered accurately into the billing system. Brings recurring issues to the attention of the department supervisor. Initiates payments and resubmits bills as necessary. Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. Report to work punctually at assigned starting time, and have reliable, consistent attendance Performs other duties as required. MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma is required. One year of related experience is required. Certificates, Licenses, Registrations or Professional Designations N/A SKILLS, KNOWLEDGE AND ABILITIES Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Word and Excel Language Skills English (reading, writing, verbal). Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Other Skills PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise. TRAVEL Occasional travel as required. OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization. If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
    $14.3-15.3 hourly Auto-Apply 9d ago
  • Corporate Collector

    Covestro

    Remote dialer job

    Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Come explore the possibilities in our exciting, fast paced, high volume, work environment! Hours for this positions will be 10:00am - 7:00pm Eastern Time SUMMARY The Collector serves as an information source to all areas of the company on credit and accounting related questions; works closely with the sales force to develop strategies to enable future sales growth while protecting one of the company's largest assets, the Accounts Receivable. Formulates a successful approach to managing a large portfolio of assigned accounts, consistent with company policies and in support of providing a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth. Serves as a primary source for all accounting questions by the sales force. Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved. Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts. Makes strategic decisions on the value of adjusting late charges as a collection tool. Approves late charge adjustments. Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort. Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship. Uses organizational skills and ability to prioritize independently in order to manage portfolio. Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity. Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues. Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement. Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term. Handles credit card declines. Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues. Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency. Handles a high volume of telephone calls and emails. Reviews suspended orders to determine and execute appropriate course of action. Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research. Follows-up on payments, including how to allocate them and the reasons for any deductions. Maintains follow-up list for manual payments. Researches missing and incorrect PO numbers. Maintains customer websites for paperless billing. Performs other duties as assigned SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS: Education and/or Experience Experience as a collector and/or customer service representative, preferably in a commercial collecting environment Experience working in a fast paced environment Proven ability to meet and exceed deadlines Certificates, License & Registrations No certifications required Competencies (Skills & Abilities) Knowledge of basic accounting principles Demonstrated ability to negotiate Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. No travel generally required. No evening/weekend work required. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $18-$24 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $18-24 hourly Auto-Apply 11d ago
  • Insurance Collection Rep 2, Remote, Business Office, FT, 8A-4:30P

    Baptisthlth

    Remote dialer job

    Insurance Collection Rep 2, Remote, Business Office, FT, 8A-4:30P-155603 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description Responsible for follow up to insurance companies and patients in order to obtain payment of accounts. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience.Qualifications Degrees:High School,Cert,GED,Trn,Exper.Additional Qualifications:Must operate a 10 key calculator, excellent communication skills, both written and verbal, with people of various backgrounds, detailed oriented, problem solver, good math skills, five plus years of previous collection experience.Microsoft experience a must.Proficient in managed care terminology and reimbursement.ICD9-and CPT knowledge desirable.AA degree preferred.Minimum Required Experience: 5 YearsJob CorporatePrimary Location RemoteOrganization CorporateSchedule Full-time Job Posting Jan 5, 2026, 5:00:00 AMUnposting Date OngoingEOE, including disability/vets
    $18.9-22.8 hourly Auto-Apply 12d ago
  • Insurance Collection Rep 2, Remote, Business Office, FT, 8A-4:30P

    Baptist Health South Florida 4.5company rating

    Remote dialer job

    Responsible for follow up to insurance companies and patients in order to obtain payment of accounts. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Must operate a 10 key calculator, excellent communication skills, both written and verbal, with people of various backgrounds, detailed oriented, problem solver, good math skills, five plus years of previous collection experience. * Microsoft experience a must. * Proficient in managed care terminology and reimbursement. * ICD9-and CPT knowledge desirable. * AA degree preferred. Minimum Required Experience: 5 Years
    $18.9-22.8 hourly 11d ago
  • Virtual Data Collection Representative (Work-at-Home)

    Focusgrouppanel

    Remote dialer job

    We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full Time This work-from-home position is ideal for anyone with a diverse professional background, including administrative assistants, data entry clerks and typists, customer service reps or drivers. Unleash your skillset within an accommodating role that can be managed from any location! Are you searching for a new way to make money? Look no further - we are seeking individuals now who can work remotely from their own homes! Whether it's part-time or full-time, discover an opportunity that works best with your schedule. You will find both full-time and part-time remote opportunities in a variety of career fields. To secure a legitimate work from home data entry position, expertise in that field isn't an absolute must. Companies providing these jobs offer comprehensive training to the successful applicant so they can excel at their role! JOB REQUIREMENTS Computer with internet access Quiet work space away from distractions Must be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow oral and written instructions. Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn JOB PAY up to $250hr. (single session research studies) up to $3,000 (multi-session research studies) Applying on our website is necessary to ensure you receive important updates from us. Keep an eye out for emails with further instructions! To get started, these are the essential elements you'll need! LapTop. You may be asked to use your webcam. These types of studies typically pay more. You'll need a stable internet connection. You may be asked to conduct a study using your SmartPhone. Data entry skills. All studies require that you be able to read, write and take direction as well as type a minimum of 25 words per minute. Backgrounds in Customer Service, Administrative Assisting, Sales and Sales Support helpful but not mandatory We're eager to collaborate with you! Take the next step and reach out via email--apply now for a position today! Take control of your work schedule with our flexible position that allows for remote or in-person participation. With no minimum hours, you can choose to tackle this role part time or full time from the comfort of home. Plus, gain exclusive access to complimentary samples from sponsors and partners as a reward for offering valuable feedback on their products! Act now by clicking 'Apply' and launch into an exciting new work at home job today! This position is open to anyone looking for short-term, work at home, part-time or full-time job. Do you want to add an extra stream of income? Let us help! By participating in our paid market survey, people from all walks of life can earn some money. No prior experience is needed and the hours are flexible-perfect for those looking for a part-time job they can do remotely. Roles include data entry clerk, customer service agent, nurse or medical assistant - just choose what suits your skills best and start earning!
    $27k-37k yearly est. Auto-Apply 36d ago
  • Collections Representative

    Iqventures Holdings LLC

    Dialer job in Dublin, OH

    Requirements Skills: Excellent verbal communications skills with the ability to make quick, accurate and appropriate decisions. Strong active listening, negotiation and persuasion skills Ability to analyze problems and resolve in a timely manner. Ability to read and write clear and understandable instructions. Self-starter with the ability to work independently and collaboratively in a team to achieve goals and identify and solve problems. Ability to work in a rapidly changing deadline driven environment while effectively managing multiple responsibilities and prioritizing accordingly. Working knowledge of Word, Excel, Outlook and PowerPoint. Experience and Education: High School Diploma or Equivalent Collection or call center experience strongly preferred. Hospitality Industry experience a plus. Bilingual candidates a plus Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is frequently required to sit and talk on the phone for long periods of time. We Offer: Laidback, casual, and fun office environment Food truck on site most days Breakroom with free snacks Excellent commission potential Advancement opportunities IQ Ventures is an Equal Opportunity Employer.
    $24k-31k yearly est. 60d+ ago
  • Collections Representative (KS)

    Fox Careers 3.6company rating

    Remote dialer job

    Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Utah, or Idaho to be considered. Are you driven by results and motivated by uncapped earning potential? Join our growing collections team, where your skill, persistence and professionalism can directly translate into unlimited income! This role offers a unique opportunity to build a rewarding career in debt collection while helping consumers resolve outstanding balances with dignity and respect. What to expect as a Collections Representative: While we currently focus on medical collections, we will soon be expanding into other financial services. In this position you will contact consumers with past due balances and help them find a resolution. Individuals who are successful in this role are reliable and accustomed to a set schedule. They enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties. Compensation Overview: Start: You will start with an hourly rate of $20 in a virtual training class led by experts in the field. You will learn the basics of technology, required laws and standards, call negotiations. 6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in excess of your starting rate. Full Commission: Once you have mastered your role as a collector, you may elect to go on full commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income! Work from your home or in our Marshfield, WI office. A private office space is required. Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off. Please note that alternate schedules including evenings until 9:00 PM CST and Saturdays may become available to elect as routine or variations to normal schedule for 2026. Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds). Additional options for Dental/Vision, paid short-term disability and life insurance benefits. Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment 401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k. Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more! The company provides required equipment Requirements Previously demonstrated experience working with customers to successfully resolve challenging situations is required. Highly developed, professional communication skill suitable for conflict resolution is required. Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training. Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment. Experience in medical or other bill collection is welcomed, but not required. If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded. RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.
    $17-20 hourly 23d ago
  • Collector 2

    Baylor Scott & White Health 4.5company rating

    Remote dialer job

    The Collector II under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts insurance company representatives by telephone or through correspondence to collect inaccurate insurance payments and penalties according to BSWH Managed Care contracts. Maintains collection files on the accounts receivable system. ESSENTIAL FUNCTIONS OF THE ROLE Performs collection activities for assigned accounts. Contacts insurance companies to resolve payment difficulties and penalties owed to BSWH in accordance with Managed Care contracts. Contacts insurance company representatives by telephone or through correspondence to check the status of claims, appeal or dispute payments and penalties. Has knowledge of CPT codes, Contracting, per diems, and other pertinent payment methods in the medical industry. Maintains collection files on the accounts receivable system. Enters detailed records consisting of any pertinent information needed for collection follow-up. Processes accounts for write-off and for legal. Conducts thorough research and manual calculation from Managed Care Rate Grids and Contracts to determine accurate amounts due to BSWH per each individual Insurance Contract. Enters data in Patient Accounting systems and Access database to track and monitor payments and penalties. Prepares legal documents to refer accounts to the Managed Care legal group for accounts deemed uncollectable. Through thorough review ensures that balances on accounts are true and accurate as well as correct any contractual or payment entries. Verify insurance coding to ensure accurate payments. Receives, reviews, and responds to correspondence related to accounts. Takes action as required. SALARY The pay range for this position is $16.12 (entry-level qualifications) - $24.17 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 2 Years of Experience
    $16.1 hourly 3d ago
  • Collections Representative - Remote

    Intelogix

    Remote dialer job

    Pay rate: $16/hr Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. What's the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills? What's in it for YOU? Paid Training Medical, Dental, and Vision Insurance Paid Time Off Employee Discounts Full-time, non-seasonal Career Advancement Responsibilities: Handle inbound calls from customers Taking payments on customer wireless, wireline and connect accounts Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended Corrects any deficiencies or oversights as outlined by management and/or quality control Maintains good public relations Adhere to Company attendance, punctuality, and meal and rest break requirements Maintain concentration and focus in order to meet performance goals React positively to an ongoing, changing environment Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals Maintain good working relationship with assigned supervisors and coworkers Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test Assists Managers on special projects Perform additional duties as required by management What We Look for in a Candidate: Must be 18 years of age or older Dedicated workspace free from distractions Speed Test results required - test yours now by clicking here: Check My Internet Speed Internet Speed of at least 10 MBPS download and 5 MBPS upload Superb attendance, so you can be there when our customers need us Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions Ability to apply basic mathematical concepts Excellent communication, both written and oral Call Center or Collections experience preferred High School Diploma or equivalent required, BA degree preferred All job offers are contingent upon completion of a background check.
    $16 hourly Auto-Apply 40d ago
  • Phoenix Remote Collections

    Transworld Systems Inc. 4.3company rating

    Remote dialer job

    After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $15 plus bonus Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle. Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
    $15 hourly 4d ago
  • Collector II-Remote

    Fort Bragg Federal Credit Union

    Remote dialer job

    Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities: Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency. Make daily outbound calls and send electronic communications to members regarding past-due accounts. Work collaboratively with members to establish realistic repayment arrangements or loan workout options. Maintain accurate documentation of all collection efforts and member communications in the core system. Skip-trace and research member contact information as necessary to locate and engage with members. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies. Provide exceptional member service by treating all members with respect, empathy, and professionalism. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies. Prepare reports or updates for management as needed. Perform any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance). Required to attend in-office training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Assists VP Finance & Collections in preparing reports when necessary. Archive letters, files and other documentation of work in order to preserve record of such files. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma. On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 3 years of similar or related experience. Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects. Ability to manage a high volume of calls and multitask effectively in a remote environment. Assertive and willing to conduct collection calls. Proficiency in Microsoft Office and familiarity with credit union core systems Knowledge of collection regulations and best practices. Self-motivated, goal-oriented, and capable of working independently with minimal supervision. Strong attention to detail and record-keeping accuracy. Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.
    $25k-34k yearly est. 59d ago

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