DICK'S Sporting Goods jobs in Fort Worth, TX - 617 jobs
retail customer service specialist
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Dallas, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$26k-29k yearly est. Auto-Apply 49d ago
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Retail Cashier
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Dallas, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
Process customer sales transactions and returns in accordance with established Front-End procedures.
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$26k-29k yearly est. Auto-Apply 9d ago
Retail Warehouse Associate
Best Buy 4.6
Irving, TX job
As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes unloading trucks, replenishing store shelves, tracking inventory levels, and pulling and boxing products for delivery. You'll also directly assist customers with in-store pickup and curbside pickup orders.
What you'll do
* Unload trucks and record store inventory
* Prepare products to be shipped to other stores and customers' homes
* Stock shelves and organize merchandise displays
* Follow established safety guidelines while operating store equipment
* Process online orders and assist with store pickup orders
Basic qualifications
* 3 months of experience working in a retail, warehouse or operations role
* Ability to work a flexible schedule, including holidays, nights and weekends
* Ability to move up to 100 pounds with or without accommodation
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1012919BR
Location Number 000205 Irving TX Store
Address 4017 W Airport Fwy$15 - $19.22 /hr
Pay Range $15 - $19.22 /hr
$15-19.2 hourly 21d ago
Samsung Home Theater Specialist
Best Buy 4.6
Fort Worth, TX job
As a Samsung Home Theater Expert, you'll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand. First, we'll give you all the training you need to be an expert. Once you're trained, you'll explain complex technology in simple terms to help customers understand and see each product's unique value. You'll also work closely with other sales associates as you share your knowledge about Samsung products to ensure the team is ready to assist customers with the brand.
What you'll do
Maintain a high level of product knowledge about new Samsung technology
Debrief with vendor partners and market teams about performance, promotions and sales best practices.
Ensure the department remains organized and ready to serve customers
Support sales strategies to achieve operating results, growth objectives and overall financial performance goals.
Basic qualifications
Must be at least 18 years old
1 year of experience in sales, customer service or related fields
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred qualifications
Prior experience serving as a specialist in premium, luxury, or complex technology solutions
1 year of experience working with consumer electronics
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$27k-33k yearly est. 23d ago
Asset Protection Systems Coordinator (CCTV Networks)
Jc Penney 4.3
Dallas, TX job
Working under general supervision, the Asset Protection Systems Coordinator will support the safety and security of our facilities and reduce shrink by implementing company and department programs and strategies through support of our AP technologies, CCTV systems, and networking.
Responsibilities
* Deploys and supports stores CCTV platforms to include Servers, DVRs, Switches, Cameras, and Networking and configures servers.
* Manages and prioritizes assigned work orders and ensuring timely completion and follow up.
* Works with manager, vendors and store leadership to ensure service level agreements are upheld.
* Reconciles and processes IT and systems service tickets.
* Facilitates communication with internal customers and vendors to resolve issues and escalates to manager as necessary Supports the organization's project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues. Supports development of instructional materials for internal and vendor use.
* Supports manager with product evaluation, selection, configuration, implementation, and solutions for over 30,000 CCTV cameras, DVRs, network infrastructure, AP workstations, Access Control, Electronic Article Surveillance, Fire Systems, Security Systems and Merchandise Protection.
* Assists with creation of vendor and product specifications and requirements, evaluates accordingly for system platforms, hardware and software. Performs installation, customization, implementation, and maintenance of AP equipment and systems and performs additional related duties as assigned.
Qualifications
Core Competencies & Accomplishments
* Excellent verbal, written communication, and analytical skillset, highly organized
* 3+ years of related configuring and deploying of CCTV systems including building a server from scratch, loading operating system with updates and drivers, configure a Video Management System, configuring networking for the server and a client workstation, selecting camera types and camera mounting locations, supporting systems
o Candidate Note: It would not suffice to only have experience utilizing a CCTV or AP systems.
* 1+ year's experience leading or providing direction to a team, ideally that installs CCTV
* Basic project management skillset/experience
* Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Certificate from a Technical Institute or Associate Degree in Computer Science or Info Systems is preferred, or equivalent work experience.
* Customer Focus, Embrace Accountability, Strategic Thinking, Drive Execution, Collaborate effectively, Cultivate Learning
What you get:
We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
About Catalyst Brands
*******************************
Pay Range
USD $22.31 - USD $27.88 /Hr.
$22.3-27.9 hourly 60d+ ago
Distribution Center Inventory Control Operations Manager
Office Depot 4.2
Dallas, TX job
Celebrating 25 years as a leading global provider of office supplies and services, Office Depot provides business solutions to millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 1,678 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $11.5 billion, and employs about 39,000 associates around the world. The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 61 countries.
Supporting the business world is a challenging job. True solutions require much more than pushing a button - which is why at Office Depot, we depend on each other. With a job here, you'll experience a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. We're a company that genuinely cares about our people's success, which is why you'll find all the tools to support your potential in a career at Office Depot. Learn more about a job with Office Depot today!
Job Description
Responsibilities
Provides effective workflow and front-line supervision to a medium-sized group of hourly employees, ensuring efficient use of labor hours and productivity index while simultaneously employing a continuous process improvement philosophy and maintaining open communication channels. Monitors daily schedules and adjusts staffing levels according to distribution center volume. Applies accountability standards based on KPIs and implements change to continuously improve performance and increase workflow efficiencies. Facilitates effective and timely communication to employees by being accessible, responsive and resolving issues in a timely manner. Maintains operational integrity of assigned department, ensures processes are effectively established, followed, monitored and optimized. Recruit, train and develop staff, and recognize individual and team successes.
Qualifications
Qualifications
Bachelors degree or equivalent experience plus a minimum of five years experience in related field.
Other Information
This is an amazing opportunity to oversee our Inventory Control operations in our Grand Prarie Distribution Center. The ideal candidate will utilize the following to ensure their career success with Office Depot;
5+ years progressively challenging experience and working knowledge of distribution operations, systems (e.g. WMS) and processes
4+ years progressively challenging experience managing a medium-sized group of non-exempt employees and proven success motivating and mentoring direct reports to high performance standards, reinforcing team-building and providing feedback regarding job performance and conduct.
Strong communication and leadership skills.
Ability and willingness to work varied shifts.
Proficient in PC based applications.
Possess a sense of urgency required to work in a deadline driven environment.
Proven decision making capabilities.
Preferred candidates will have relevant Inventory Control experience in a high volume distribution environment including cycle counting, profiling, shrink analysis, cost savings, physical inventory, high velocity turns, SKU rationalization, inventory reduction & accuracy, DPMO, strategic inventory placement, and have performed ABC analysis.
Certification and/or experience in Lean Six Sigma and/or Green Belt certification preferred,
Additional Information
Pay, Benefits and Work Schedule:
Office Depot offers competitive salaries, excellent benefits packages, which includes a 401(k) and more, best-In-class office products & services, as well as comprehensive development programs. We are an innovative, high-performance company.
Working in our stores provides you with unlimited possibilities to start or expand your career.
For immediate consideration for this exciting position, please click the Apply Now button.
Equal Employment Opportunity:
Office Depot is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.
$56k-69k yearly est. 2d ago
Kitchen Designer
Home Depot 4.6
Denton, TX job
Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering "good, better, best" options, samples to take home, and expert advice on products, services, and installation.
Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals.
Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors.
Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment.
Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.
$58k-86k yearly est. 60d+ ago
Part-Time Truck Unloader (Required 6am Start)
Kohl's Corp 4.4
Prosper, TX job
About the Role In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations. What You'll Do * Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
* Replenish the sales floor as necessary based on sell through and seasonal changes
* Engage customers by greeting them and offering assistance with products and services
* Execute all product protection standards
* Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
All associate roles at Kohl's are responsible for:
* Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
* Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
* Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
* Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
* Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
* Accomplishing multiple tasks within established timeframes
* Following company policies, procedures, standards and guidelines
* Maintaining adherence to company safety policies for the safety of all associates and customers
* Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
* Other responsibilities as assigned
What Skills You Have
Required
* Excellent customer service skills and ability to multi-task with strong attention to detail
* Verbal/written communication and interpersonal skills
* No retail experience required
* Must be 16 years of age or older
* Flexible availability, including days, nights, weekends, and holidays
Preferred
* Client facing retail or service industry experience
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
* Ability to perform the accountabilities listed in the "What You'll Do" Section.
* Ability to satisfactorily complete company training programs.
* Ability to comply with dress code requirements.
* Basic math and reading skills, legible handwriting, and basic computer operation.
* Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
* Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
* Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.
* Perform work in accordance with the Physical Requirements section.
Physical Requirements
* Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
* Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
* Ability to stand/walk for the duration of a scheduled shift.
* Ability to visually verify information and locate and inspect merchandise.
* Ability to comply with health and safety standards.
Pay Starts At: $13.00
$13 hourly Auto-Apply 48d ago
Operations Associate
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Euless, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.
Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
Uphold company merchandising and presentation standards.
Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
Fulfill the company-defined customer experience by completing all processes according to our service level standards.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, operations, maintenance, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or
platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$19k-22k yearly est. Auto-Apply 10d ago
Merchandise Assistant
Jc Penney 4.3
Dallas, TX job
Merchandise Assistant - (Home) The Merchandise Assistant provides the Business Unit with diversified analytical, project and efficient administrative assistance support. The successful candidate must be a self-starter who is able to organize work priorities with minimal or no supervision. This role requires strong organizational skills, attention to detail, ability to meet tight deadlines, and creative problem-solving skills.
Primary Responsibilities:
* Sample management, tracks samples using the on-line sample log and tracks expenses.
* Order samples confirm online receipt and correct samples.
* Works directly with team to organize, purge, and display all samples, including sample counter.
* Maintains sample rooms, including movement of samples and shipping packages, processes all received packages and ensures delivery to appropriate manager
* Schedules Business Unit meetings
* Smart Form for item setup (flagship and stores)
* Organizes & updates .com shot list
* Prepares, maintains, and updates data, reports and records required by management utilizing appropriate computer software
* Handles routine inquiries and correspondence (internal and external) by obtaining the necessary information and preparing appropriate responses
* Performs related clerical and administrative activities such as responding to email, data entry, processing mail, fax, and setting up and maintaining files. Schedules and sets appointments, Schedules Business Unit meetings (as requested).
* Tabulates and verifies data on a wide variety of subjects by:
* Calculating and compiling data
* Tracing and editing data
* Arranging data in appropriate formats
Core Competencies & Accomplishments:
* Bachelor's degree in Fashion Merchandising, Marketing, or Apparels and Textiles preferred.
* Previous retail experience, preferable in a leadership or visual aspect preferred.
* Minimum two years supporting a department or team
* Ability to juggle competing priorities with ease
* Excellent written and oral skills
* Proficiency in MS software (Word, Excel, PowerPoint and Outlook) and other standard office equipment for recording, storing, analyzing and presenting information
What you get:
Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
For more opportunities to join our team please visit our careers page.
Pay Range
USD $20.00 - USD $25.00 /Hr.
$20-25 hourly 41d ago
Retail Loss Prevention & Safety Lead
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Dallas, TX
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
ROLE RESPONSBILIITES:
The Loss Prevention & Safety Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. This role will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
Internal and External Theft Deterrence and Awareness
Support, promote and actively demonstrate company values related to athlete engagement.
Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
Proactively monitors controls and conducts local surveillance to identify possible dishonest activity, concerning behaviors typically attributed to shoplifting activity - internal and external.
Routinely walks stockrooms and employee only areas to ensure store is in compliance with stockroom standards and identify any signs of internal theft.
Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
Effectively network with retail and government resources to identify, investigate, and address organized retail crime activities inclusive to case resolution and prosecution.
Requires 100% ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Completes weekly LP Lead Recaps.
Inventory Movement Validation
Trains all store associates and managers on Company Loss Prevention and Core Operational programs to ensure compliance.
Conducts regular review of operational processes for compliance - Inventory movement, cash office procedures and Known Loss Reporting. Develops tactics for improvement, as necessary.
Trains and validates process execution related to inventory movement functions to include TIME, claims, omni channel fulfillment and inventory adjustments.
Analyze key metrics to identify operational deficiencies and financial risks, develops tactics to improve.
Physical Security and Safety
In partnership LP Director-Specialty, assists with conducting store Loss Prevention assessments to ensure compliance with company processes and legal requirements.
Ensures compliance with physical building security to include key control, monthly alarm tests, alarm call response and store alarm call list is maintained.
Ensures the safety and security of associates, customers, and property per local regulations to include off site and external storage locations.
Conducts MES sweeps, Fitting Room checks and safety certifications as the needs of the business dictate.
Responsible for completing or assisting with all store and department specific safety certifications in a timely manner consistent with reporting expectations. i.e. monthly safety certification, rock wall and customer services department.
Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
Ensures all necessary licenses and permits related to areas of responsibility are up to date and works with applicable departments to renew prior to expiration.
May function as the store safety committee leader and completing all required documentation.
Reviews safety trends and develops action plans regularly with the store leadership team.
Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
Assists the store Shrink Coach and is responsible for auditing the store Shrink Business Plan.
Provide ad hoc support for the general needs of the business as necessary.
LEADERSHIP COMPETENCIES:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
Prior LP or educational experience in Loss Prevention preferred.
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.
$32k-36k yearly est. Auto-Apply 43d ago
Golf Professional - House of Sport
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Dallas, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Job Duties & Responsibilities
Builds student base by creating safe environments for all Golfers, provide high quality instruction, and build long lasting relationships with each student. Talk with clients to identify strengths and weaknesses of swing / game, get to root of students' lesson goals, and act as Trusted Advisor for each respective student. The Golf Professional will seek out information and opportunities to develop self to become a better teacher. Ensure teaching concepts are directed toward students understanding and adjust teaching style to best facilitate students learning. The Golf Professional is continuously looking for new and creative ways to build a robust student base, striving to meet and exceed the financial and metric goals for the role.
The Golf Pro is directly involved in community outreach by partnering with local organizations to teach, support, and spread awareness of the Dick's House of Sport experience. Our Professionals are leading initiatives within their local community to promote our services - Fitting, Lessons, Club Tech, specialized service through the variety of departments and how we would like to create lasting relationships with each Golfer, no matter where their Golf journey may take them.
Golf Professional works collaboratively with Certified Fitters and teammates to enhance the Trusted Advisor experience with each student. That may come in the form of interacting with Fitters / Golfers during Fittings, offering suggestions or advice on lesson plans to improve swing / game, sharing knowledge, experience and expertise with fellow teammates and Golfers.
#DSGT2
QUALIFICATIONS:
High School Diploma or Equivalent
1-3 years experience
Active PGA of America Class A or LPGA member in good standing
3+ years knowledge of club-fitting through experience and/or OEM training
PGA of America Class A or LPGA Member in good standing, Apprentice Level 1,2,3 or interested in becoming a PGA/LPGA Member through our PGA/LPGA Associate Program
Trackman Level 1 & 2
Ability to multi-task & work in a fast-paced environment
Passion for golf equipment & related technology
Desire for continued learning (self) and teaching others
Stays current with industry trends
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
$35k-40k yearly est. Auto-Apply 53d ago
Assistant Store Manager Hardlines
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Mesquite, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
DICK'S Sporting Goods is seeking a passionate, people-first store leader to oversee store operations in their area of the store.
The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.
Responsible for managing the day-to-day operational aspects of their store department.
Operationally plans and organizes both short-term and long-term, with the guidance of the Store Manager.
Actively recruits in the community and supports opportunities for teammates to give back to their community.
Partners with store leadership team to hire a strong, inclusive, and diverse team and manage store workforce planning (including payroll budget and scheduling).
Holds team accountable for meeting operational guidelines, brand standards, customer service expectations and company policies.
Drives shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
Transparently communicates and finds creative ways to build an engaging environment for the team.
Passion for coaching and development of oneself and others; infuses learning into day-to-day leading.
Creates an inclusive store environment where everyone (teammates & customers) feels safe, welcome, and is treated with respect.
#LI-OF1
QUALIFICATIONS:
1-3 years of retail management experience (or customer-focused experience)
Strong problem-solving ability and analytical skills
Flexible availability - including nights, weekend, and holidays
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
$26k-30k yearly est. Auto-Apply 3d ago
Front End Lead - Key Holder
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Cedar Hill, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Key Carrying Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Key Carrying Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teaM mates is how they differentiate themselves.
Supports building and hiring a strong team by observing in-store interviews and department tours.
Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal regulations, where applicable.
Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
Maintains company loss prevention standards and controls in their department.
Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
Creates an inclusive store environment where everyone (teammates & athletes) feels welcome and safe and is treated with respect.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.
LEADERSHIP TRAITS:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
Flexible availability - including nights, weekend, and holidays.
Prior retail sales experience (or customer-focused experience) preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$24k-27k yearly est. Auto-Apply 60d+ ago
Geek Squad Agent (Retail Store)
Best Buy 4.6
Plano, TX job
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents
Basic qualifications
3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
$24k-27k yearly est. 3d ago
Retail Golf Club Tech
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Grapevine, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
Our store teammates are passionate about creating an exceptional shopping experience for our
customers through their eagerness to help, high brand and execution standards, ability to prioritize
and efficient execution of operational processes.
Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
Performs club fitting and club performance modifications through use of club fitting equipment.
Provides product and service recommendations according to customer's needs.
Manages workflow for all customer services including establishing turn-around times to meet customer's needs.
Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
Manages golf service supply inventory by accurately tracking shop usage.
Completes, organizes, and stores all customers' work orders.
Provides a high level of customer service within the golf area.
Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
Maintains and participates in all recovery and cleanliness standards.
Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$24k-30k yearly est. Auto-Apply 20d ago
Apparel Associate
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Euless, TX
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize.
Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$23k-26k yearly est. Auto-Apply 18d ago
Field Sales Consultant, Interior - Dallas, TX
Home Depot 4.6
Dallas, TX job
A Home Services Sales Consultant is responsible for selling the Company's exterior and interior products and services to customers. The Sales Consultant's primary responsibility is outside sales visits to customer homes and trade shows. Although sales efforts and incidental activities may take place at a customer's home or through virtual channels, a Sales Consultant will spend the majority of their working time traveling and away from a dedicated office environment.
Sales Consultants will travel to customers' homes to make sales calls, assess customer needs, make individually-tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer's needs, and maintain/drive profitability. The Sales Consultant will also complete required sales contracts and paperwork, and take measurements using industry-standard methods to ensure orders meet required installation specifications.
The Sales Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Sales Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs.
Key Responsibilities:
* 100% - Customer Service -Travel and engage in outside sales activities, primarily in customers' homes. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions. Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.) Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork. Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.
Direct Manager/Direct Reports:
* This Position typically reports to the Sales Manager
* This position has no Direct Reports
Travel Requirements:
* Typically requires overnight travel 5% of the time.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:
* Must be 18 years of age or older
* Must be legally permitted to work in the United States
Preferred Qualifications:
* Prior in-home or virtual sales experience
* Prior home improvement industry experience
* Prior experience with successful lead generation
* Computer and application skills and use of varied technology (email, iPad, apps, etc.)
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* Minimal or no education requirements
Minimum Years of Work Experience:
* 1 + years of previous related work experience
Preferred Years of Work Experience:
* 1 + years of previous related work experience
Minimum Leadership Experience:
* No previous leadership experience
Preferred Leadership Experience:
* No previous leadership experience
Certifications:
* None
Competencies:
* Action Oriented
* Communicates Effectively
* Customer Focus
* Drives Results
$31k-49k yearly est. 9d ago
Part-Time Truck Unloader (Required 6am Start)
Kohls 4.4
Prosper, TX job
About the Role
In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.
What You'll Do
Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
Replenish the sales floor as necessary based on sell through and seasonal changes
Engage customers by greeting them and offering assistance with products and services
Execute all product protection standards
Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
All associate roles at Kohl's are responsible for:
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
Accomplishing multiple tasks within established timeframes
Following company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
Other responsibilities as assigned
What Skills You Have
Excellent customer service skills and ability to multi-task with strong attention to detail
Verbal/written communication and interpersonal skills
No retail experience required
Must be 16 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Preferred
Client facing retail or service industry experience
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You'll Do” Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Pay Starts At: $13.00
$13 hourly Auto-Apply 48d ago
Area Loss Prevention Manager (ALPM) - dd's
Ross Stores, Inc. 4.3
Dallas, TX job
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Area Loss Prevention Manager (ALPM) is responsible for protecting the assets of Ross Stores, Inc. while achieving shortage and safety goals for assigned stores/district(s)/area. This is done by managing, promoting, and directing all Loss Prevention initiatives and programs within the assigned group of stores and by developing and maintaining strong partnerships at the store, district, and zone levels. Through effective Operations and Human Resources partnerships, the ALPM implements company-driven shortage and safety solutions while providing regular direction and leadership to minimize operational shortage, mitigate theft and fraud, and maintain safe and secure environments for Ross associates and customers. At times, the ALPM will also work with other cross-functional groups to ensure integrated solutions positively impact shortage control and accident reduction initiatives. In partnership with Store Managers, ALPMs share supervisory responsibility for store-based Loss Prevention associates (Store Protection Specialists or SPS) and are involved in the ongoing hiring, training, development, and performance management of this team. Periodically, ALPMs may need to support the response to, recovery from, and future prevention of serious incidents within assigned market.
ESSENTIAL FUNCTIONS:
Minimizing Operational Shortage
* Achieve shortage reduction goals for assigned stores/district(s)/area.
* Understand and respond to shortage processes (i.e. CNS, MOS, Front-End Operations, MPT, etc.) and analytics.
* Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
* Ensure all Loss Prevention shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.
* Coach, train, and influence store leadership and associates on best practice execution to minimize operational shortage.
* Promote shortage awareness through store programs (i.e. Shortage Highway) and ensure current Loss Prevention Awareness Center is visible to associates.
* Support assigned stores/district(s)/area during annual (and/or semi-annual) inventory process.
* Strictly adhere to all budget guidelines established in stores/district(s)/area.
Mitigating Theft & Fraud
* Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.
* Maximize utilization of all available merchandise protection tools and resources (including EAS, domes, alarm equipment, fitting room controls, shortage highway, etc.) to address loss in stores and throughout the company.
* Ensure consistent execution of all deterrence resources/tools to proactively combat external loss.
* Leverage exception and store reporting systems to identify theft activity (including cash shortage) in assigned stores.
* Drive resolution and case closure on all internal and external investigations, including timely follow up on internal leads from the corporate Investigative Analyst team or the Alertline process and external intelligence from other retailers or law enforcement groups regarding current market theft trends.
* Maintain appropriate confidentiality thorough internal investigations; partner with store/district leadership and Human Resources to address associate behavior and take corrective actions.
* Drive an impactful and effective SPS program by participating in store efforts to hire, train, and develop SPS associates in assigned stores/district(s)/area.
* Maintain accurate records and reports of all identified theft activity and related follow up; disseminate and communicate reporting as necessary.
* Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.
* Share expertise on physical security and loss prevention systems through new store openings, remodels, and expansions.
Maintaining a Safe & Secure Environment
* Drive achievement of accident reduction goals for General Liability GL) and Workers Compensation (WC) for assigned stores/district(s)/area.
* Conduct regular Loss Prevention safety audits for compliance of all accident and critical incident preventative standards and programs.
* Promote a safety-first culture by conducting regular store audits, supporting the proper utilization of safety incentive awards, and joining in safety celebrations for accident-free months.
* Participate regularly in store and district conference calls to bring greater awareness to safety initiatives and emergency/crisis response procedures.
* Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques.
* Provide physical security expertise and ensure proper functionality of store-based security technologies including alarms, CCTVs, Intellex, etc.
* Regularly evaluate building integrity and partner with store management to follow up on any equipment failure.
* Developing Great Teams & Partnerships
* Train store leadership and associates, as well as Operations and Human Resources partners, on current Loss Prevention initiatives and programs.
* Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities.
* Develop and maintain effective working relationships with corporate Loss Prevention partners and field-based peers; share current store/market trends and provide feedback on current or proposed initiatives.
* Foster regular working partnerships with other internal organizations to drive integrated solutions for shortage control and accident reduction initiatives.
* Drive a performance management culture by detecting opportunities for improvement in individual, team, and store performance; influence change in less-than-optimal behaviors before they become ingrained.
* Participate in the recruitment and hiring of top talent for store-based Loss Prevention positions; in partnership with store management, support the onboarding, ongoing training and development, and performance management of SPS associates in assigned stores/district(s)/area.
* Promote effective internal communication through regular Store Protection Specialist conference calls and participation in store rally meetings.
* Establish and leverage regular communication with external business partners including law enforcement agencies, retail theft organizations, and other retail LP departments.
* Assist in the development and updating of training materials and concepts for awareness training sessions.
* Perform other responsibilities and projects as assigned.
COMPETENCIES:
* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
* BA degree or greater preferred, preferably in Business or Criminal Justice, or equivalent work experience.
* 5+ years directly-related, multi-unit Loss Prevention and/or Retail work experience.
* Experience in driving successful loss prevention, shortage control, accident reduction and fraud prevention programs.
* Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision.
* Excellent written and verbal communication skills, strong presentation skills.
* Must demonstrate the ability to be flexible and adapt to changing priorities.
* Excellent analytical skills and demonstrated ability to solve problems.
* Proven ability to make good decisions under pressure.
* Excellent organizational skills, detail-oriented.
* Maintains confidentiality concerning all information and projects.
* Values and exhibits the highest level of personal integrity.
* Must have proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint).
* Knowledge of and previous experience with Loss Prevention technologies (including CCTV systems and exception reporting systems) is advantageous.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Must be able to travel
Must be able to stand for prolonged periods of time (up to 8 hours per day)
Frequent computer work required (up to 8 hours), involving repetitive arm/hand motions from keyboarding
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
SUPERVISORY RESPONSIBILITIES:
Shared supervisory responsibility for up to 75 store-based Loss Prevention associates (Store Protection Specialists or SPS) within assigned stores/district(s)/area.
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
#LI-HYBRID