Retail Customer Service Specialist
Dick's Sporting Goods job in Janesville, WI
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
Auto-ApplyRetail Sales Lead Apparel
Dick's Sporting Goods job in Janesville, WI
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.
Supports building and hiring a strong team by observing in-store interviews and department tours.
Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.
LEADERSHIP TRAITS:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
Flexible availability - including nights, weekend, and holidays.
Prior retail sales experience (or customer-focused experience) preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
VIRTUAL REQUIREMENTS:
At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
Cameras must be on during all virtual interviews.
AI tools are not permitted to be used by the candidate during any part of the interview process.
Offers are contingent upon a satisfactory background check which may include ID verification.
If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!
Auto-ApplySTORE MANAGER IN MIDDLETON, WI
Middleton, WI job
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
Make recommendations regarding employee pay rate and advancement.
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
Ensure that the store is appropriately staffed and effectively opened and closed each day. Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
Provide superior customer service leadership.
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
Ensure that store is adequately equipped with tools necessary to perform required tasks.
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
Complete all paperwork and documentation according to guidelines and deadlines.
Qualifications
KNOWLEDGE and SKILLS:
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to perform IBM cash register functions to generate reports.
Knowledge of inventory management and merchandising practices.
Effective oral and written communication skills.
Effective interpersonal skills.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Good organization skills with attention to detail.
Ability to solve problems and deal with a variety of situations where limited standardization exists.
Certain store locations may give preference to bilingual Spanish speakers.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of management experience in a retail environment preferred.
COMPETENCIES:
Aligns motives, values and beliefs with Dollar General values.
Supports ownership by tapping into the potential of others.
Acts as a liaison between the corporate office and store employees.
Fosters cooperation and collaboration.
Interacts with staff tactfully yet directly and maintains an open forum of exchange.
Demonstrates responsiveness and sensitivity to customer needs.
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
Provides continuous attention to development of staff.
Recruits, hires and trains qualified applicants to fulfill a store need.
Ensures store compliance to federal labor laws and company policies and procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
Occasional climbing (using ladder).
Regularly driving/providing own transportation to make bank deposits and occasionally to attend management meetings and to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
Dollar General Corporation is an equal opportunity employer.
#CC#
Appliance Delivery Helper
Rockford, IL job
As an Appliance Delivery Helper, you'll assist with the delivery, installation, repair and haul-away of appliances and other equipment. In this role, known internally as a Deliver Experience Cadet, you'll help with a variety of order fulfillment duties, including the delivery, installation, integration, networking and repair of consumer electronics devices.
During installations, you'll determine the best way to install major appliances, including measuring and protecting areas in route, deciding whether any doors need to be detached and moving fixtures.
What you'll do
* Attend to appointments individually or leading a two-person crew up to 30% of the time, including completing basic complexity Installation and repair of home theater equipment and appliances
* Determine best way to bring major appliances into homes and final locations, including measuring and protecting areas in route, deciding if any doors in home need to be detached or fixtures moved
* Remove and re-install doors and panels as necessary
* Provide a seamless client experience by providing advice on product placement, services and other content
* Manage inventory and vehicle maintenance in partnership with other team members
* Process paperwork and payment, provide feedback to the store teams and complete in-store repairs
Basic qualifications
* 6 months of customer service, sales, installation, or large product delivery experience
* Current, valid driver's license
* Have and maintain a driving record that meets Best Buy's safety standards (e.g., minimal number of violations/accidents)
* Ability to lift 350 pounds individually or 700 pounds as a team with the use of support tools such as a harness, dolly or lift with or without reasonable accommodation
* Be at least 21 years old
* Acquire and maintain any state or local licensing, as required, within 90 days of being hired
Preferred qualifications
* Leadership, decision making, written and verbal communication and client relations skills
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Physical and mental well-being support
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011348BR
Location Number 000045 Rockford IL Store
Address 281 Deane Dr$15 - $18.69 /hr
Pay Range $15 - $18.69 /hr
Retail Warehouse Associate
Rockford, IL job
As a Retail Warehouse Associate, you'll help us create great shopping experiences by keeping our sales floor stocked and preparing online orders to be shipped to customers' homes. This includes unloading trucks, replenishing store shelves, tracking inventory levels, and pulling and boxing products for delivery. You'll also directly assist customers with in-store pickup and curbside pickup orders.
What you'll do
* Unload trucks and record store inventory
* Prepare products to be shipped to other stores and customers' homes
* Stock shelves and organize merchandise displays
* Follow established safety guidelines while operating store equipment
* Process online orders and assist with store pickup orders
Basic qualifications
* 3 months of experience working in a retail, warehouse or operations role
* Ability to work a flexible schedule, including holidays, nights and weekends
* Ability to move up to 100 pounds with or without accommodation
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011290BR
Location Number 000045 Rockford IL Store
Address 281 Deane Dr$15 - $19.22 /hr
Pay Range $15 - $19.22 /hr
Kitchen Designer
Machesney Park, IL job
Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering 'good, better, best' options, samples to take home, and expert advice on products, services, and installation. Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals. Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors. Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment. Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $19.00
Warehouse Operations
Sun Prairie, WI job
Associates in a Warehouse Operations role support the operational integrity, safety, and efficiency of the Distribution Center (DC). Responsibilities may include maintaining and repairing equipment, auditing asset protection processes, coordinating transportation logistics, managing inventory accuracy, supporting system functionality, and researching repair issues. These positions require strong attention to detail, technical proficiency, and collaboration across departments to ensure smooth and secure DC operations in alignment with company standards and safety protocols.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Car Electronics Installer
Crystal Lake, IL job
As a Car Electronics Installer, you'll install new technology into customers' vehicles in the installation bay of our local Best Buy store. You'll also share advice, best practices and product recommendations with customers and other employees. If you have a passion for cars and tech, we'll provide the trainings and certifications you need to perform at an expert level. Internally, this role is known as an Autotech Agent, and it provides opportunities to advance to Autotech Agent Level 2.
What you'll do
* Install car electronics, including T-harness remote starts, stereos, speakers, dash cameras, backup cameras, amplifiers and in-dash units
* Use provided guides to identify compatible mobile electronic products and complete installation projects
* Verify vehicle make and model and communicate any compatibility concerns prior to installation
* Provide a high level of customer service
* Complete required trainings and certifications
Basic qualifications
* Current, valid driver's license
* Have and maintain a driving record that meets Best Buy's safety standards (e.g., minimal number of violations/accidents)
Preferred qualifications
* Prior experience installing car electronics
* Prior retail experience
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011340BR
Location Number 000315 Crystal Lake IL Store
Address 5880 Northwest Hwy$15 - $21.21 /hr
Pay Range $15 - $21.21 /hr
Asset Protection Specialist
Rockford, IL job
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $18.00
Geek Squad Agent (Retail Store)
Rockford, IL job
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
* Provide positive, timely service to customers during the check-in and checkout process
* Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
* Help customers set up new devices and provide advice on whether to repair or replace old devices
* Monitor service queues and provide accurate status updates to customers
* Maintain knowledge and skillsets through certified training courses
* Clearly communicate and partner with fellow agents
Basic qualifications
* 3 months of experience working in retail or customer service
* Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
* Passion for technology and desire to solve problems
* Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011483BR
Location Number 000045 Rockford IL Store
Address 281 Deane Dr$15 - $19.22 /hr
Pay Range $15 - $19.22 /hr
Customer Experience Manager
Janesville, WI job
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
**Key Responsibilities:**
+ 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
+ 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
+ 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
+ 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
**Direct Manager/Direct Reports:**
+ This Position typically reports to Store Manager
+ This Position has 0 Direct Reports
**Travel Requirements:**
+ No travel required.
**Physical Requirements:**
+ Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
**Working Conditions:**
+ Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
+ Must be eighteen years of age or older.
+ Must be legally permitted to work in the United States.
**Preferred Qualifications:**
+ None
**Minimum Education:**
+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education:**
+ None
**Minimum Years of Work Experience:**
+ 1
**Preferred Years of Work Experience:**
+ None
**Minimum Leadership Experience:**
+ None
**Preferred Leadership Experience:**
+ None
**Certifications:**
+ None
**Competencies:**
+ Action Oriented
+ Directs Work
+ Builds Effective Teams
+ Drives Engagement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00
Geek Squad Advanced Repair Technician
Rockford, IL job
As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.
What you'll do
* Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
* Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
* Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
* Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
* Maintain knowledge, skillsets and certifications through training courses
Basic qualifications
* 6 months of experience diagnosing, troubleshooting or repairing technology products
* Experience actively using and learning about consumer electronics
* Ability to work a flexible schedule including holidays, nights and weekends
Preferred qualifications
* Strong ability to prioritize and multi-task in a fast-paced environment
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011482BR
Location Number 000045 Rockford IL Store
Address 281 Deane Dr$15 - $21.21 /hr
Pay Range $15 - $21.21 /hr
Part Time - Fulfillment Associate - Flexible
Rockford, IL job
Key Responsibilities
Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
May be assigned other duties to support the needs of the business.
Required Qualifications
6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months of Experience using common retail technology, such as smart phones and tablets
Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
Preferred Qualifications
High school diploma or GED
6 Months of Retail experience
6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles
Pay Range: $15.00 - $15.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit ****************************************
Associate Benefits (************************************************
Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Auto-ApplyMERCHANDISING
Rockford, IL job
Merchandising Execution Associates (MEAs) ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront. Supplier Experience
+ Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
Enables Sales/Enable Growth
+ Execute strategies and ensure products are displayed correctly to drive sales.
+ Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
Operational Commitments
+ MEAs work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
+ MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
**Day positions, Overnight positions**
Full Time or Part Time
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $16.00
Sales Specialist
Volo, IL job
Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options.
By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience.
Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store.
Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer service-while actively monitoring inventory and driving in-stock to support a seamless shopping experience.
Assistant Store Manager - Merchandising
Madison, WI job
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation
MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities.
Key Responsibilities:
15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP's), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
Direct Manager/Direct Reports:
This Position typically reports to the Store Manager
This Position has 0 Direct Reports
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teams
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
1
Preferred Years of Work Experience:
3
Minimum Leadership Experience:
3
Preferred Leadership Experience:
3
Certifications:
None
Competencies:
Action Oriented
Collaborates
Customer Focus
Drives Results
Resourcefulness
Auto-ApplyWarehouse Operations
Waukesha, WI job
Associates in a Warehouse Operations role support the operational integrity, safety, and efficiency of the Distribution Center (DC). Responsibilities may include maintaining and repairing equipment, auditing asset protection processes, coordinating transportation logistics, managing inventory accuracy, supporting system functionality, and researching repair issues. These positions require strong attention to detail, technical proficiency, and collaboration across departments to ensure smooth and secure DC operations in alignment with company standards and safety protocols.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Kitchen Designer
Rockford, IL job
Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering 'good, better, best' options, samples to take home, and expert advice on products, services, and installation. Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals. Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors. Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment. Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $19.00
Car Electronics Installer
Madison, WI job
As a Car Electronics Installer, you'll install new technology into customers' vehicles in the installation bay of our local Best Buy store. You'll also share advice, best practices and product recommendations with customers and other employees. If you have a passion for cars and tech, we'll provide the trainings and certifications you need to perform at an expert level. Internally, this role is known as an Autotech Agent, and it provides opportunities to advance to Autotech Agent Level 2.
What you'll do
* Install car electronics, including T-harness remote starts, stereos, speakers, dash cameras, backup cameras, amplifiers and in-dash units
* Use provided guides to identify compatible mobile electronic products and complete installation projects
* Verify vehicle make and model and communicate any compatibility concerns prior to installation
* Provide a high level of customer service
* Complete required trainings and certifications
Basic qualifications
* Current, valid driver's license
* Have and maintain a driving record that meets Best Buy's safety standards (e.g., minimal number of violations/accidents)
Preferred qualifications
* Prior experience installing car electronics
* Prior retail experience
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011427BR
Location Number 000208 W. Madison WI Store
Address 7357 W Towne Way$15 - $19.48 /hr
Pay Range $15 - $19.48 /hr
Retail Sales Associate Apparel - Morning Or Open Availability
Dick's Sporting Goods job in Rockford, IL
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize.
Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit *********************************
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