DICK'S Sporting Goods jobs in Richmond, VA - 317 jobs
Retail Customer Service Specialist
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Glen Allen, VA
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior retail sales, cashier, or customer-focused experience preferred.
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$25k-28k yearly est. Auto-Apply 25d ago
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Retail Sales Leader - Front End
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Short Pump, VA
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.
Supports building and hiring a strong team by observing in-store interviews and department tours.
Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.
LEADERSHIP TRAITS:
Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
QUALIFICATIONS:
Flexible availability - including nights, weekend, and holidays.
Prior retail sales experience (or customer-focused experience) preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
$33k-37k yearly est. Auto-Apply 7d ago
Cashier Associate - Part Time
Burlington Stores 4.2
Richmond, VA job
If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Cashier ! Are you a people person with an outgoing and friendly demeanor? Can you think on your feet in a fast-paced and demanding environment? Do you enjoy the satisfaction of positively impacting someone's day? If so, this may be the right role for you!
Cashiers are the heart of Burlington's success! As the last person our customers interact with in stores, you're tasked with the great responsibility of creating a lasting and positive memory of their Burlington shopping experience. By always maintaining a positive and professional attitude, and working to deliver excellent customer service that addresses all the customer's needs while getting them through the check-out process quickly and easily, our cashiers are key in helping us provide a world-class shopping experience to our customers.
Responsibilities:
Deliver excellent customer service with a positive, professional attitude
Accurately and efficiently ring on register
Process layaways, returns, and exchanges
Perform other tasks as assigned by manager from time-to-time
Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.
If you...
... are excited to deliver great values to customers every day;
... take a sense of pride and ownership in helping drive positive results for a team;
... are committed to treating colleagues and customers with respect;
... believe in the power of diversity and inclusion;
... want to participate in initiatives that positively impact the world around you;
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes dental and vision coverage, and including life insurance. Part-time associates may also be eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $13.50 per hour - $13.50 per hour
Location 00139 - Richmond
Posting Number P1-1071914-6
Address 6303 West Brd St
Zip Code 23230
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $13.50 - $13.50 per hour
$13.5-13.5 hourly 2d ago
Retail Stocking Associate - Part Time
Burlington Coat Factory 4.2
Richmond, VA job
Receive freight and convey shipments from the shipping/receiving platform to backroom Process, ticket, store, move, and display merchandise Stock, organize and present new merchandise on the sales floor Perform other tasks as assigned by manager from Stocking Associate, Retail, Part Time, Associate, Stocking
$26k-29k yearly est. 2d ago
Supply Chain Security Specialist-11pm
Lowe's 4.6
Richmond, VA job
Your Impact at Lowes
The primary purpose of this role is to promote a Clean and Safe Supply Chain atmosphere for Associates, Vendors, and Visitors. This position is tasked with maintaining a vigilant presence, enforcing supply chain policies, maintaining traffic flow, and responding to incidents. The Supply Chain AP Agent will work closely with Asset Protection Associates, Supply Chain Leadership, Carrier/Drivers, and Law Enforcement to investigate and address issues that could compromise the physical security and safety of the location. This position will be a first responder on critical incidents and provide support to the Supply Chain teams as needed. This role will require engagement with over-the-road and dedicated fleet drivers including managing inbound & outbound processes in compliance with Customs-Trade Partnership Against Terrorism (CTPAT). This position will be responsible for perimeter monitoring and utilizing internal case management systems to capture all pertinent incidents.
How We Support You
As an industry leader, we invest in the people and technology needed to grow and win as a team.
Culture of Belonging: Our teams enjoy a positive work environment where leaders support and respect you, and associates genuinely appreciate each other.
Financial Future: We invest in you own part of the company with our optional Employee Stock Purchase Plan, or participate in our matching 401k plan.
Bonus Potential: When we win, you win. We award front line workers discretionary and profit-sharing bonuses when we succeed.
Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.
For information about our benefit programs and eligibility, please visit ****************************************
Key Responsibilities
Provide a visible and proactive physical security and safety presence throughout the assigned supply chain location to ensure Lowes Safe environment.
Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Doors, Access Control, Perimeter).
Engagement with over-the-road and dedicated fleet drivers including inbound & outbound processes in compliance with Customs-Trade Partnership Against Terrorism (CTPAT).
Perform regular safety and physical security audits to ensure proper execution using hand-held mobile devices.
Conduct regular patrols of the interior and exterior premises to identify potential security concerns both on foot and by using a company-owned vehicle.
De-escalate situations involving associates, visitors, and contractors, using professional techniques.
Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms.
Collaborate with Supply Chain leadership and associates to enforce policies and procedures.
Report any suspicious behavior, safety hazards, or security breaches to the appropriate Leadership.
Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken.
Utilize CCTV system to monitor physical security and detect unauthorized activities.
Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
Maintain all required certifications and licenses as required by Lowes
Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement
Minimum Qualifications
1-2 Years Retail, security, first-responder, or military experience (or related field)
1-2 Years Big-box retail, security, or military experience
Preferred Qualifications
Associate's Degree in Criminal Justice, Safety, or related security field
1-2 Years Experience with detailed incident report-writing
1-2 Years Experience conducting quality reviews/audits
1-2 Years Experience in using physical security systems (CCTV, EAS, etc.)
First-Aid Certification
De-Escalation/Crisis Intervention
Schedule Requirements
Available to work a set schedule that may be changed by management based on the facility's needs.
May be asked to work mornings, afternoons, nights, and/or weekends based on the facility's needs.
Working Conditions
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
About Lowes
Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowes operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowes supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Compensation
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
$83k-98k yearly est. 60d+ ago
Warehouse Operations
Home Depot 4.6
Ashland, VA job
Associates in a Warehouse Operations role support the operational integrity, safety, and efficiency of the Distribution Center (DC). Responsibilities may include maintaining and repairing equipment, auditing asset protection processes, coordinating transportation logistics, managing inventory accuracy, supporting system functionality, and researching repair issues.
These positions require strong attention to detail, technical proficiency, and collaboration across departments to ensure smooth and secure DC operations in alignment with company standards and safety protocols.
$36k-43k yearly est. 60d+ ago
Service Technician, HVAC Repair
Sears 4.3
Richmond, VA job
HVAC Repair Technician Why an HVAC Repair Technician career might be right for you: * You like solving problems - Each repair is different. You enjoy diagnosing problems and figuring out solutions * You like fixing things - Getting things working again is a satisfying outcome. You did that!
* You like helping others - You're the hero of the home like a first responder, lifting the weight off the shoulders of grateful homeowners
* You like to be on the move - You're not stuck at a desk all day - you are welcomed into customers' homes
Why a career with Sears Home Services is right for you:
* Great hourly rates - $22 - $36 / hour base rate salary, depending on experience
* Benefits - Comprehensive set of medical, dental, and vision benefits, with an additional $4000 annual subsidy for associates with dependents!
* 401k match - Opportunity to contribute to 401k plan, with 100% company match up to 3%.
More ways to earn -Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year.
Flexible schedules - Sears techs are NOT on call.
* Year-round work - With Sears large scale and wide product range, Sears cross trains techs and keeps them busy year round
* Expert training - Best in class training program. Tens of thousands of repair techs trained by Sears Technical Institute in the past 60 years. We will teach you the skills you need to succeed!
* Peer mentoring - Onboarding buddy and mentor technicians to help you grow your skills
* Career advancement - Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
* Easy tools - Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support
$22-36 hourly 35d ago
Kitchen Designer
Home Depot 4.6
Richmond, VA job
Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering "good, better, best" options, samples to take home, and expert advice on products, services, and installation.
Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals.
Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors.
Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment.
Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.
$62k-91k yearly est. 60d+ ago
Retail Store Manager
Best Buy Canada 4.6
Richmond, VA job
You'll love it here! We are hiring immediately for a retail store manager to join our team. Your passion for creating amazing customer and employee experiences, leading teams and achieving sales results will result in you making a positive impact for our customers, employees and communities.
Join us and grow your career with our team as a retail store manager (general manager), which we call a store leader at Best Buy.
We ask that you are flexible to travel to the following locations: Cambie, West Vancouver, Robson, Granville, Richmond, South Vancouver, Kingsway, Burnaby. The successful candidate will start as a store leader in training and be assigned a permanent store leader position in one of these locations.
What you'll do as a store leader:
* Oversee all aspects of our store, from leading a team of assistant store leaders, team leads and advisors to partnering with all areas of the business, and vendors
* Motivate, coach, develop and inspire your team to help customers find the perfect product or service
* Cultivate an inclusive team and learning culture while having fun!
* Oversee store KPI's (revenue, merchandising standards, inventory health, health and safety)
* Maintain a healthy profit and loss
What we're looking for:
* 7+ years of retail store manager experience
* 5+ years of experience leading a retail team of at least 50 employees and a $30+ million big box retail store
* 5+ years of experience managing and reviewing operational expenses and revenue
* Proven track record of achieving and exceeding sales goals in a high-sales volume store
* A leader who leads by example on the floor to increase employee engagement, customer experience and revenue opportunities
* Ability to create an inclusive, fun and safe work environment
* In this role you may be placed permanently in any of our store locations in Cambie, West Vancouver, Robson, Granville, Richmond, South Vancouver, Kingsway, Burnaby and ability to commute to those locations is required
Why you'll love it here:
* Ability to work a consistent schedule with flexibility based on business needs
* Competitive wages and benefits
* Employee discounts on awesome tech
* An inclusive, fun, and supportive team
* Training programs to build new and transferable skills
* Internal Professional Coaching Program to further development
Join our amazing team!
We are looking for people just like you.
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.
Grow your career in development roles (flagship store leader, district leader). Whatever the role, we strive to give our people the necessary tools and training to make a difference.
Annualized Compensation Range
$65,000.00 - $80,000.00
This job is eligible for a company performance bonus in addition to the compensation range above.
Pay may vary by province. Pay listed is for the location advertised.
2220 Cambie Street, Vancouver, BC V5Z 2T7
This posting is for a vacancy.
$65k-80k yearly Auto-Apply 17d ago
Part-Time Truck Unloader (Required 6am Start)
Kohls 4.4
Richmond, VA job
About the Role
In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.
What You'll Do
Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
Replenish the sales floor as necessary based on sell through and seasonal changes
Engage customers by greeting them and offering assistance with products and services
Execute all product protection standards
Participate in the training process for new hires on Kohl's brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
All associate roles at Kohl's are responsible for:
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
Accomplishing multiple tasks within established timeframes
Following company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
Other responsibilities as assigned
What Skills You Have
Excellent customer service skills and ability to multi-task with strong attention to detail
Verbal/written communication and interpersonal skills
No retail experience required
Must be 16 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Preferred
Client facing retail or service industry experience
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You'll Do” Section.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties, including without limitation, stockroom operations, truck unloading, etc.
Perform work in accordance with the Physical Requirements section.
Physical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.
Pay Starts At: $12.50
$12.5 hourly Auto-Apply 60d+ ago
Asset Protection Specialist
Home Depot 4.6
Glen Allen, VA job
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
$34k-41k yearly est. 22d ago
Retail Sales Specialist - Verizon
Best Buy 4.6
Williamsburg, VA job
As a Retail Sales Specialist representing Verizon at our Best Buy store, you'll provide shoppers with personalized solutions that meet their mobile needs while driving sales and fueling your success. In this role, you'll lean into your people skills and passion for technology to create unforgettable customer experiences. We'll provide ongoing training and self-guided learning, so you're always ready to showcase the latest Verizon products and services.
In addition to your hourly base pay, you'll receive performance bonuses for processing qualifying activated devices. You can earn up to $30 for new mobile line activations and up to $10 for mobile line upgrades and peripheral devices (e.g., tablets, watches).
What you'll do
* Use skills learned from training to engage with customers, provide them with complete solutions and create positive experiences
* Use available tools to stay current on promotional initiatives and help drive profitable growth
* Generate future opportunities by discovering customers' current and long-term tech needs
* Embrace our learning culture to continuously improve existing skills while acquiring new ones
* Maintain specified department merchandising and organization
Basic qualifications
* Must be at least 18 years old
* Ability to work successfully as part of a team
Preferred qualifications
* 3 months of experience working in customer service, sales or related fields
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* $30 qualified new line activation bonus
* $10 qualified upgrade and tablet activation bonus
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Auto Req. ID1013897BR
Location Number 001444 Williamsburg VA Store
Address 210 Whittakers Trace$15 - $17.88 /hr
Pay Range $15 - $17.88 /hr
$15-17.9 hourly 9d ago
Customer Experience Manager
Home Depot 4.6
Richmond, VA job
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities:
25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
Direct Manager/Direct Reports:
This Position typically reports to Store Manager
This Position has 0 Direct Reports
Travel Requirements:
No travel required.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
None
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
None
Minimum Years of Work Experience:
1
Preferred Years of Work Experience:
None
Minimum Leadership Experience:
None
Preferred Leadership Experience:
None
Certifications:
None
Competencies:
Action Oriented
Directs Work
Builds Effective Teams
Drives Engagement
$33k-50k yearly est. Auto-Apply 23d ago
Manager, Sales and Customer Service
Macy's 4.5
Richmond, VA job
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
Manage selling support, including the stockroom, signing, equipment, and merchandising
Support other operational areas such as OMNI, Style, and Asset Protection
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
$116k-143k yearly est. Auto-Apply 60d+ ago
Sales Specialist
Home Depot 4.6
Richmond, VA job
Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutions-including installation and related services. Sales Specialists listen to customer needs, address concerns, and highlight current promotions and financing options.
By understanding local competitors and communicating Home Depot's advantages, Sales Specialists guide customers through every step, set clear expectations, and ensure a smooth shopping experience.
Sales Specialists are expected to meet monthly sales goals and other metrics to drive sales in the store.
Sales Specialists also help keep the store clean, organized, and safe, working as part of a team to deliver excellent customer service-while actively monitoring inventory and driving in-stock to support a seamless shopping experience.
$32k-44k yearly est. 60d+ ago
Retail Stocking Associate - Part Time
Burlington Coat Factory Corporation 4.2
Richmond, VA job
If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work well as part of a team? Would you thrive in a process-driven environment? If you answered yes, then this may be the role for you!
Stocking Associates are critical to making sure our stores remain stocked with the merchandise our customers want! Daily tasks include receiving, ticketing, sorting, and moving merchandise into and throughout the store quickly, efficiently, and accurately. You'll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company.
Responsibilities:
+ Receive freight and convey shipments from the shipping/receiving platform to backroom
+ Process, ticket, store, move, and display merchandise
+ Stock, organize and present new merchandise on the sales floor
+ Perform other tasks as assigned by manager from time-to-time
Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.
If you...
... are excited to deliver great values to customers every day;
... take a sense of pride and ownership in helping drive positive results for a team;
... are committed to treating colleagues and customers with respect;
... believe in the power of diversity and inclusion;
... want to participate in initiatives that positively impact the world around you;
Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Base Pay: $12.77 per hour - $12.77 per hour
Location 01627 - Richmond
Posting Number P1-1473360-11
Address 4531 S Laburnum Ave
Zip Code 23231
Position Type Regular Part-Time
Career Site Category Store Associate
Position Category Retail Store
Base Pay $12.77 - $12.77 per hour
$12.8-12.8 hourly 2d ago
Retail Bike Technician
Dick's Sporting Goods 4.3
Dick's Sporting Goods job in Colonial Heights, VA
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
OVERVIEW:
OVERVIEW:
The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures. This individual will pull from personal experiences and industry
research and trends to provide strong product recommendations that align to the customer's needs.
Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
Uphold company standards for merchandise presentation.
Demonstrate ability to genuinely interact with customers to show passion, knowledge,
dedication, and commitment in their sport or activity.
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes in accordance with established procedures. Assist with the assembly of exercise equipment as needed.
Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
Prior experience of building, repairing, and selling bicycles preferred
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
$26k-32k yearly est. Auto-Apply 11d ago
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers 4.6
Mechanicsville, VA job
Key Responsibilities
Pick, stage, inspect, and fulfill customer orders accurately and on time, keeping staging areas clean, organized, and safe.
Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, while reporting safety or theft concerns promptly.
Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
May be assigned other duties to support the needs of the business.
Required Qualifications
6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months of Experience using common retail technology, such as smart phones and tablets
Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).
Preferred Qualifications
High school diploma or GED
6 Months of Retail experience
6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
$23k-28k yearly est. Auto-Apply 14d ago
Kitchen Designer
Home Depot 4.6
Ashland, VA job
Kitchen Designers at The Home Depot help customers turn their kitchen and bath dreams into reality. Kitchen Designers greet and engage customers, listen to their needs, and guide them through the design process-offering "good, better, best" options, samples to take home, and expert advice on products, services, and installation.
Kitchen Designers use design tools and showroom resources to educate customers, set clear expectations, and provide tailored solutions for every project, whether they're DIYers or working with professionals.
Kitchen Designers advocate for customers by highlighting current promotions, financing options, and the advantages of choosing Home Depot over competitors.
Kitchen Designers also ensure the showroom is clean, organized, and well-stocked, creating a welcoming and safe shopping environment.
Throughout each project, Kitchen Designers follow up on project statuses, address questions, and guide customers every step of the way.
$62k-91k yearly est. 60d+ ago
Asset Protection Specialist
Home Depot 4.6
Ashland, VA job
The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a shrink elimination culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.