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Job outlook for digital account managers in the United States
Are digital account manager jobs in demand?
Digital account manager job and salary trends over time
Digital account manager jobs over time
Digital account manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 3,433 | 0.00% |
| 2020 | 3,328 | 0.00% |
| 2019 | 3,248 | 0.00% |
| 2018 | 2,961 | 0.00% |
| 2017 | 2,697 | 0.00% |
Average digital account manager salary over time
Digital account manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $63,612 | $30.58 | +3.9% |
| 2024 | $61,231 | $29.44 | +1.9% |
| 2023 | $60,086 | $28.89 | +1.6% |
| 2022 | $59,164 | $28.44 | +0.8% |
| 2021 | $58,694 | $28.22 | +1.9% |
Digital account manager jobs by state
Most common states for digital account managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 545 | 79% |
| 2 | Delaware | 961,939 | 305 | 32% |
| 3 | Minnesota | 5,576,606 | 1,715 | 31% |
| 4 | Massachusetts | 6,859,819 | 1,973 | 29% |
| 5 | Washington | 7,405,743 | 2,032 | 27% |
| 6 | New Hampshire | 1,342,795 | 368 | 27% |
| 7 | North Dakota | 755,393 | 193 | 26% |
| 8 | Virginia | 8,470,020 | 2,090 | 25% |
| 9 | Oregon | 4,142,776 | 987 | 24% |
| 10 | Montana | 1,050,493 | 254 | 24% |
| 11 | Georgia | 10,429,379 | 2,390 | 23% |
| 12 | Connecticut | 3,588,184 | 802 | 22% |
| 13 | Rhode Island | 1,059,639 | 233 | 22% |
| 14 | Vermont | 623,657 | 136 | 22% |
| 15 | North Carolina | 10,273,419 | 2,189 | 21% |
| 16 | Maryland | 6,052,177 | 1,298 | 21% |
| 17 | Utah | 3,101,833 | 659 | 21% |
| 18 | Pennsylvania | 12,805,537 | 2,621 | 20% |
| 19 | Illinois | 12,802,023 | 2,605 | 20% |
| 20 | Wyoming | 579,315 | 113 | 20% |
Most common cities for digital account managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Englewood | 1 | 3% | $55,992 |
| 2 | Cedar Falls | 1 | 2% | $56,859 |
| 3 | Daytona Beach | 1 | 2% | $52,482 |
| 4 | Burbank | 1 | 1% | $63,536 |
| 5 | Cedar Rapids | 1 | 1% | $56,924 |
| 6 | Fort Lauderdale | 1 | 1% | $52,881 |
| 7 | West Palm Beach | 1 | 1% | $52,807 |
| 8 | Boston | 3 | 0% | $65,962 |
| 9 | Chicago | 1 | 0% | $69,217 |
| 10 | Jacksonville | 1 | 0% | $52,536 |
| 11 | Los Angeles | 1 | 0% | $63,538 |
| 12 | Miami | 1 | 0% | $52,949 |
| 13 | Minneapolis | 1 | 0% | $64,544 |
| 14 | Orlando | 1 | 0% | $52,474 |
Digital Account Manager job outlook: Expert opinions
Our panel of digital account manager experts
University of Houston - Downtown
West Los Angeles College
Berea College
California State University - Stanislaus
Gulf Coast State College
Seattle University
The University of West Florida
Christopher Newport University
Indiana University Southeast
William Paterson University
Minnesota State University Moorhead
University of Minnesota
Buffalo State College
Prairie View A&M University
Eastern Washington University College of Business
Kansas State University
The University of Findlay
Fordham University Gabelli School of Business
What general advice would you give to a Digital Account Manager?
Rich Johnson: Most job titles have a similar salary. Sometimes the salary is better in urban spaces where the cost of living is higher as well. Before I would assess salary, I would look at the cost of living and your monthly budget to build your personal requirements. You usually need to begin work in a starting salary position, but that doesn't mean that you need to stay there for long. When you get into a role, go all in. Master everything that is asked of you and start providing ideas to solve problems. Your value isn't just your ability to complete a task, it is your ability to provide value and creative solutions. Make sure that you retain credit for your contributions and stay positive. Building value in your role is key for job security and growth. Another part of the ladder of salary growth is self advocating for raises and knowing when you have hit the ceiling in your present position. If you do hit a plateau, the options are to pursue a new role or consider taking your skills to another business. One of the most effective growth tools that I have had in my career has been through freelance. If you have the bandwidth, consider taking on some freelance work. This will build skills and new connections that can lead to your next opportunity.
What Digital Account Manager skills would you recommend for someone trying to advance their career?
Rich Johnson: One of the most difficult positions can be the beginning. But, the most potential starts there as well. Once you start down a path, inertia and career trajectory could keep you on that path for a while. Choose wisely... Always be curious and have an open mind. Try something for a while. Learn new skills, gain perspective and let the path unfold before you. A lot of jobs ask for a student to have work experience before they are willing to hire. This creates a dilemma too. One piece of advice that I give to my students is to do volunteer work in the direction that they would like their career to go. If you like the music industry, volunteer to create designs for the musicians and stages. Replace your college portfolio with work that involves collaboration and connects you to the community. Maybe your HR team might have seen that show and was impressed with your work. It can be hard to know when doors will open. The most important thing is to keep going. Don't let setbacks stop you.
What will help Digital Account Managers increase their earning potential?
Rich Johnson: Digital media covers a lot of mediums and requires many skill sets (print, static online, animation, interactive). The print arm is a lesser component although still valuable in the scope of marketing. Smartphones, tablets and gaming have moved a lot of digital into a customer expectation of interactive and customizable content. The present model of career specialization in a certain aspect of this spectrum of skills is changing. The age of the generalist is becoming more of a reality as design tools are becoming more accessible and A.I. is assisting in the more complex tasks. I would say that someone working in digital media will need to focus more on the big picture of design, predicting trends and developing solutions from a point of view with perspective. It will be even more important to understand the needs of a system from the top down and provide solutions that enhance that system. This might be through partnering with marketing and sales to conceptualize solutions, pitching product ideas and other functions related to creative and art direction. And be curious, all of the time. Keep up to date with everything that is happening. Take classes, watch tutorials, read articles and be obsessed with the breakneck rate of change. Digital media is constantly changing and possibilities are always expanding. It can be near impossible to be a master of all of these trajectories, but you can understand them well enough to bring in a specialist when the challenge requires it. This is where I predict that A.I. will be a major paradigm shift. There will be a time when you will ask the system to solve a problem, and you can choose what parts of the process that you want to control. So to boil it down... Develop a well rounded set of skills Further develop specialist level skills where you excel Keep on top of change and keep a thirst for learning Strengthen your connection to problem solving and creative innovation Keep an eye on the future predicting what might be around the bend
What general advice would you give to a Digital Account Manager?
Dr. Kaley Martin M.A. '16: For Digital Media degree graduates whether that’s in my field, Mass Communication, or other fields such as Communication Studies, Digital Filmmaking, Marketing, Social Media, etc. graduates need to have strong work portfolios entering the field. To gain that experience and portfolio work, I encourage students to join academic organizations that align with those interests and also turn every class assignment into an opportunity to gather portfolio work! I think at times students think “this is for a class only”, but really these are great opportunities to double-dip and get portfolio pieces while also completing your course work. Additionally, as much as you can, outside of the classroom create content in whatever medium fits your field of interest. Keep growing and practicing your craft so that your skills are continually worked like building muscle in a sense. Finally, entering the field, do not think your learning stops when you graduate. Our field is changing rapidly and constantly so you need to be plugged in to reputable organizations and resources that help you consistently grow in your chosen digital medium area to always be forward-thinking and able to move forward with our digital media ecosystem.
What Digital Account Manager skills would you recommend for someone trying to advance their career?
Dr. Kaley Martin M.A. '16: As much as it pains me to say, artificial intelligence will be something to not only be familiar with, but something you need to take time to learn in whatever way that fleshes out for your area in the industry. AI content generation is NOT something I think we should be leaning in to because true creativity and talent is something uniquely human and what you are trained to do through your education, but knowledge of how AI affects your area is very important. For instance, be able to spot AI-generated content, be able to notice misinformation among AI-generated content, and be familiar with the processes and players in this space. Eventually, you’ll be hiring and you want to be able to spot a fake portfolio as well. Learning trends, developing that creative eye, and finding new, unique ways to create content is not going to come from AI any time soon, so I encourage new entrants to the industry to be trained professionals that can recognize when these technologies are in use and abused. Like a tool, they have their place, but a hammer did not build the house for the architect. The architect designed the house and the hammer helped execute that design plan so is AI as a tool for our field.
What will help Digital Account Managers increase their earning potential?
Dr. Kaley Martin M.A. '16: The most important thing when negotiating salary in Digital Media fields is knowing your worth and pricing accordingly. So many freelance artists and newcomers tend to take lower salaries and rates due to creative work being culturally underpriced, but knowing you own worth and doing research will help you have those negotiation conversations. Additionally, knowing your worth means providing true value to those hiring you by showing you are bringing true skill, strategy, and artistry to the table — not just a degree. How are you using that degree to advance and innovate the field? My degree from the University of Montevallo, for instance, taught me as an undergraduate to be a consistent learner and be watchful of the changing tides of my field due to my university’s foundation in the liberal arts. Liberal arts foundations immerse students in not only their given area, but also expose them to diverse areas in the arts, sciences, humanities, business, and more. That allowed me to always examine how these areas intersect with my own and has made me a dynamic, sought-after, and decorated professional now. So, even if you are not coming from a liberal arts background, have that mindset about you on how I can show my true value to the employer and what I bring to the table that’s unique, different, and worth the money you are asking for. Also, if you are considering a degree in Digital Media, I strongly encourage you to research the paths we have for you here at the University of Montevallo.
Dr. Richard Conde Ph.D.
Assistant ProfessorUniversity of Houston - Downtown
Marilyn Davies College of Business
How have salaries changed over time for Digital Account Managers?
Dr. Richard Conde Ph.D.: - There is a small trend in sales to minimize variable comp and increase salaries. There are a few (15 or so) Silicon Valley companies limiting commissions and focusing more on salaries
- You see a correlation between higher salaries and more complex sales processes. I see that trend continuing as more transactional sales will be automated
- Increase in pay for inside sales agents as more and more sales are being handled by inside sales agents (thanks to tech and change in buying behaviors)
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Dr. Richard Conde Ph.D.: You are already seeing these trends, which will increase in the months to come:
- More remote work away from an office. Flexibility will be key for employees with more control over their time and schedule
- The increase of video in all stages of a business. We feel more comfortable communicating via all the video communication options
- More application of AI and machine learning. Companies are finally figuring out its better to work smart
- Automated personality identification. For example, Crystal Knows can provide a person's DISC profile based on an individual's LinkedIn profile. This type of information will be used by recruiters to determine fit, plus at all other departments
- Training at all levels to accommodate virtual, technology, and cultural changes
- The need for individuals at all levels of an organization to possess (based on the level) analytical skills. Data is king and there is more and more demand for individuals who can identify, interpret, and implement decisions based on complex data analysis.
What soft skills should all Digital Account Managers possess?
Dr. Richard Conde Ph.D.: The need for soft skills are consistent through time. With our societal focus on social media, texting, emojis, etc. It appears to me companies are looking for the following:
- Active listening skills
- Willingness to be self-reflective and accept feedback
- Accept different perspectives. The collision of ideas creates knowledge
- Communicate to the listener (at their level). Flex communicators
- Cultural intelligence. Demographics changes will require better understanding of team member's, boss', customer's, etc. cultural context
Will there be an enduring impact of the coronavirus pandemic on Digital Account Managers?
Anthony Cuomo: We have changed the ways in which we communicate with each other. Now, more than ever, we know that technology is pervasive and has revolutionized the way we communicate personally and professionally. Virtual interviews, online group meetings and presentations are the new norm. Job seekers who are able to communicate effectively online will have an advantage in our new context. I don't think Zoom meetings or Skype are going away any time soon. So, practicing how to sustain eye contact with a camera, being personable and communicating enthusiasm virtually will set you apart from other applicants.
What's a good job out of college for Digital Account Managers?
Anthony Cuomo: A job that you are passionate about and helps you begin your journey. Pursue jobs that spark your interest and also provide opportunities to learn, grow and seek out mentorship. Think long term and how you a strengthening your professional foundation while also providing opportunities to support yourself and your lifestyle.
What will help Digital Account Managers increase their earning potential?
Anthony Cuomo: Personally, every unpaid opportunity I pursued early on in my career led to a paid opportunity in the future. We should know our worth and expect our labor to be compensated, but we should also look at the bigger picture and identify service opportunities, volunteering and working outside of our required job duties provide new prospective, skills and a chance to develop our resumes. It pays off in the future.
J. Ian Norris Ph.D.
Professor of Marketing and Fellow, American Council on EducationBerea College
Economics and Business Department
Will there be an enduring impact of the coronavirus pandemic on Digital Account Managers?
J. Ian Norris Ph.D.: There is little doubt that workers will continue some of their work remotely. This was a trend already underway before the pandemic that was greatly accelerated during the pandemic. In marketing specifically, many businesses had to shift business to online that had not been online before. It is likely that this will also have a lasting impact on how business is conducted. This was particularly true in the service industry and in arts and entertainment. The big take-home lesson for marketing graduates is that digital literacy has never been more important. All marketers are digital marketers, to some degree or another, today.
What certifications/licenses/courses can have the biggest impact for Digital Account Managers?
J. Ian Norris Ph.D.: Digital marketing skills are essential for any area of marketing. Luckily there are many online certifications available for this purpose. On the research side, Google Analytics offers a certification. It will also be valuable to know the analytics platforms on social media sites such as facebook, Instagram, and TikTok. Conversely, all of these sites also offer training on digital advertising and promotion, such as Google AdWords. Any coursework in digital marketing that provides instruction in Search Engine Marketing (SEM) will also be highly valuable. Finally, digital video and editing skills are also quite valuable, as all kinds of companies and organizations are using the short video format for storytelling and brand advertising.
What will help Digital Account Managers increase their earning potential?
J. Ian Norris Ph.D.: No matter what area of marketing you are working in--in fact, no matter what job you are working in at all, statistical literacy is essential. There is so much data out there that data literacy will confer significant competitive advantage to those who can leverage it. This doesn't mean everyone has to be able to do regression modeling, but being able to interpret correlational patterns and draw actionable meaning from it will be a foundational skill. A big bonus would be some basic coding skills. Finally, it is worth mentioning that while most social media marketing still happens on Facebook, it will be essential to know platforms such as Instagram and TikTok for any products or services targeted to younger consumers.
Will there be an enduring impact of the coronavirus pandemic on Digital Account Managers?
Dr. Veronica Radeva Dawson Ph.D.: According to Nicholas A. Christakis, the author of "Apollo's Arrow: The Profound and Enduring Impact of the Coronavirus on the Way We Live," the coronavirus pandemic will have long lasting impact on the economy, new graduates job market, and the processes of doing work for everyone (among other things). While we are already hearing about projections of the economy coming back stronger than ever in late 2021, those seem to refer to the stock market, and the stock market isn't the job market. I expect that our graduates will have a harder time getting that first professional position as companies are trying to figure out how work will be done, especially in the near future. So, my advice is to remain flexible and focus on gaining experience, even if it happens that it isn't in a graduate's "dream career." Communication remains the top skill sought after by employers, regardless of occupation (see for example, LinkedIn's 2020 Grad Guide to Getting Hired ) and our graduates are obviously in a unique position to claim expertise in this area.
What's a day at work look like for a Digital Account Manager?
Dr. Veronica Radeva Dawson Ph.D.: A day at work for a recent graduate could look much like a day at school, if the student went to one of the universities where instruction remained virtual. Most job ads at this time, still come out as "temporarily offsite," which means that new hires would work from home. And while recent graduates might have the hang of using Zoom or Microsoft Teams to get their work done, working remotely comes with its own set of challenges. Perhaps most relevant for a new hire is the different onboarding experience and the absence of traditional socialization activities and learning processes (onsite trainings, social gatherings, and impromptu Q&A sessions with co-workers). I think that this precisely (remote organizational socialization) would be one of the biggest challenges for companies that choose to embrace a remote workforce for the foreseeable future. Additionally, familiar challenges from the virtual classroom would remain, such as mastering time management, fostering self-motivation, and avoiding overwhelm and burnout.
What will help Digital Account Managers increase their earning potential?
Dr. Veronica Radeva Dawson Ph.D.: As the Internships Coordinator for our department, I have seen an increased demand for communication studies majors who are able to contribute in the areas of web design, videography, photography, and digital media/ graphic design, in addition to more traditional areas, such as public relations. So, I would recommend that prior to graduation students seek out opportunities to take courses that may help them in these areas. Not many Communication Studies programs offer such courses as part of their curriculum, although some might. One of the surest ways to increase earning potential, especially in a time of economic recession, is through more education. This could mean securing a spot in a graduate program where students can mature and hone their interests and skills. Over time, an employee with a graduate degree will earn more (money, opportunities) than someone without one. I do want to caution students and new graduates about going the graduate school route over the job experience route, however, as it comes with a cost, financial of course, but also in terms of work experience. To some degree, and especially early in someone's career, employers value specialized work experience over graduate education.
William Covington
ProfessorGulf Coast State College
Business and Technology Department
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
William Covington: In my opinion, the job market will continue to stagnate for smaller businesses especially. With the hike in what people can receive in unemployment and the ability to not have that amount taxed It is very probable to be able to live on income from unemployment and a stimulus check. The issue is not, "where are the jobs?" So many small businesses are looking to place people in entry level positions. However many students just out of a secondary institution are looking, or demanding a high salary position. Thus the implementation of the $15 minimum wage, which many small businesses just cannot do. There in lies the "catch 22."
What technical skills for a Digital Account Manager stand out to employers?
William Covington: Most employers understand that today's world revolves around technology. Therefore having a skill set that may include, web design and marketing of some kind, can be very valuable to an employer.
How have salaries changed over time for Digital Account Managers?
William Covington: I am not so sure that salaries have changed as much as tools of the trade and the skills needed to be proficient with those tools have changed. Salaries will always be based on 2 things. Educational experience and real world experience. The real determining factor of a salary is "who" the employer is and which type of experience they consider to be the most relevant.
Colette Hoption Ph.D.
Associate Professor of ManagementSeattle University
Albers School of Business & Economics
How have salaries changed over time for Digital Account Managers?
Colette Hoption Ph.D.: There is no one set path for a management student, so this question is difficult to answer. Regardless of field, I think most are wise to the negative impact the pandemic has had on business, and that has tempered most people's salary expectations, including salary increases.
As leadership is cornerstone of management education, to answer this question, one could look at the alarming rate with which CEO pay has not only increased, but also increased much more than the typical worker's salary. This is distressing because it drives greater inequalities in society. In response to the pandemic, many workers' salaries were cut and that included some CEOs' pay, but the amount of that pay cut for executives, as well as plans for how and when to restore compensation levels are increasing the volume on questions about fairness, trust in leadership and social justice.
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Colette Hoption Ph.D.: A couple of things spring to mind: the nature of the labor force and the nature of work.
It is clear that the pandemic sent the unemployment rate soaring and certain industries (e.g., travel, eat-in restaurants) were hit particularly hard. But even as services begin to re-open, individuals are being necessarily careful and hesitant about their return to work. In my opinion, this is because (1) they fear that they may become infected and (2) childcare. There's been a significant drop of women in the labor force; while working parents of all genders were impacted by daycares closing and virtual schooling, childcare responsibilities traditionally fall into mothers' laps and quitting the workforce altogether is a response some might take to keep the family afloat.
With regards to the nature of work, because of the pandemic, organizations might have discovered that going remote permanently is the way forward. The possibility to work from anywhere in the world also means it is possible to compete for jobs with anyone from around the world. So, more competition with international job candidates is something I'd anticipate.
In light of the pandemic, many questions about the nature of work have arisen/resurfaced including the work-life separation, and skills required for remote working; I expect these topics are important for both job seekers and employers. I believe that the ways in which organizations responded to the health and wellness of its workforce is telling for prospective employees. So when trying to read an organization's culture, I wouldn't be surprised if job candidates were especially curious about the ways an organization adapted to the needs of its workers and addressed or pre-empted workers' concerns. On the flipside, I believe organizations will have a renewed appreciation and desire for prospective employees to talk about their resilience and esprit de corps during the pandemic. The stories of those who have dug deep to find the compassion and resolve to care for others in a time of need are inspiring; and we can hope that with the right support and resources, such citizenship stirs an entire organization into action.
What technical skills for a Digital Account Manager stand out to employers?
Colette Hoption Ph.D.: Stand-out technical skills likely vary by field. For example, when working with big data, database management, and data mining and modeling would be extremely important. I also imagine that programming skills would be an asset. Thinking of my field (Management) in particular, here are some technical skills that I'd emphasize: writing skills, proficiency in using collaborative decision-making tools, project management, and familiarity with productivity trackers. Finally, in an earlier question I noted that organizations may embrace more remote work; in that situation, I can see how critical it will be for managers to show that they can effectively establish goals, rally enthusiasm, coach and mentor employees from a distance. A lesson the pandemic has taught many organizations is that forging human connections in remote work is a challenge, and those who have developed the skills to do this are invaluable.
Eric Bostwick Ph.D.
Professor of AccountingThe University of West Florida
Department of Accounting and Finance
Will there be an enduring impact of the coronavirus pandemic on Digital Account Managers?
Eric Bostwick Ph.D.: In a word, yes. The adjustments that both individuals and businesses have made during this time have shifted our expectations for life and work. For a generation of students who were already tech-natives, the shift to more technology-enabled interactions has reinforced the "click-to-do" mentality. And for non-tech-natives, the roll-out of intuitive, easy-to-use apps has overcome much of their resistance to these types of interactions. These shifts have affected everything from business meetings to family reunions and from buying lunch to meeting with your doctor. However, graduates will need to grow beyond being technology consumers. They must be able to effectively use technology to deliver a company's value proposition, especially in service-oriented fields such as accounting, finance, law, medicine, and consulting.
What soft skills should all Digital Account Managers possess?
Eric Bostwick Ph.D.: Similar to the answer above, oral and written communication skills have been important for a number of years, but in our current environment, these skills have become much more important. Our ability to pick up on the context surrounding email messages is reduced since we have fewer in-person interactions, and even our virtual meetings eliminate much of the body language that we use--both consciously and unconsciously--to interpret what other people mean by what they say. Thus, candidates will stand out when they can clearly articulate their thoughts in both written form, via email or chat, and in oral form, via the ubiquitous "Brady Bunch" layout on their coworkers' computer screens.
What certifications/licenses/courses can have the biggest impact for Digital Account Managers?
Eric Bostwick Ph.D.: Although the use of office productivity software has been important for a number of years, the importance of fluency with these types of programs has been heightened by our increased virtual interactions. In addition, the use of online collaboration tools has grown and will continue to grow. Thus, candidates will stand out when they demonstrate knowledge/skill (e.g., certification) with respect to basic collaborative productivity tools as well as specific technology commonly used in their career fields.
Todd Lee Goen
Instructor & Internship DirectorChristopher Newport University
Department of Communication
What technical skills for a Digital Account Manager stand out to employers?
Todd Lee Goen: Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.
What's a good job out of college for Digital Account Managers?
Todd Lee Goen: Pandemic or no pandemic, the best job out of college is one that sets you on the path to achieve your ultimate career goal(s). Reflect on where you want to be in five or ten years or even twenty-five years. Then consider positions that will set you on the path to achieve that goal. Very few people land their dream job upon graduation - dream jobs are typically those we're not qualified to do without some additional work experience and training. A good job is one that will help you achieve your goal(s) - just don't frame it that way in the interview.
Good jobs pay a livable salary for the location, offer benefits (health insurance and retirement at minimum), and provide professional development opportunities (these can take a variety of forms). Too often, college grads overlook professional development. If an employer isn't willing to invest in you, there's no guarantee you will succeed in the job. Good employers understand they need qualified employees who continually develop their skills and abilities, and good employers will make sure employees have the resources they need to succeed.
What's a good job out of college for Digital Account Managers?
Todd Lee Goen: Pandemic or no pandemic, the best job out of college is one that sets you on the path to achieve your ultimate career goal(s). Reflect on where you want to be in five or ten years or even twenty-five years. Then consider positions that will set you on the path to achieve that goal. Very few people land their dream job upon graduation - dream jobs are typically those we're not qualified to do without some additional work experience and training. A good job is one that will help you achieve your goal(s) - just don't frame it that way in the interview.
Good jobs pay a livable salary for the location, offer benefits (health insurance and retirement at minimum), and provide professional development opportunities (these can take a variety of forms). Too often, college grads overlook professional development. If an employer isn't willing to invest in you, there's no guarantee you will succeed in the job. Good employers understand they need qualified employees who continually develop their skills and abilities, and good employers will make sure employees have the resources they need to succeed.
What Digital Account Manager skills would you recommend for someone trying to advance their career?
Dr. Uric Dufrene: First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.
What skills stand out on Digital Account Manager resumes?
Giuliana Andreopoulos: I do not think that the pandemic has been and will be able to reverse the importance of certain skills on students` resumes. There is no doubt in my mind that communication, team working, problem solving, leadership, still come at the top of the list for business students. However, the pandemic has added new skills: ability to work remotely, manage crisis, and deal with data. We hope that Business Colleges and Schools will take into consideration these new developments when they plan new courses, programs, or certificates.
Wooyang Kim Ph.D.
Associate ProfessorMinnesota State University Moorhead
Paseka School of Business
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Wooyang Kim Ph.D.: During this unprecedented context, the biggest trends in the marketing job market would be three parts - 1) Hyper-competition in the shrunk size of the job markets, 2) Emerging virtual (or remote) work environment at the home office, and 3) Salary and/or compensation reduction in the workplaces.
First, on average, the unemployment rate has been drastically increased while the job positions were (temporarily) eliminated in 2020 due primarily to the negative effect of the pandemic across industry sectors. Also, the pandemic situation has accelerated the job positions by replacing humans with AI (artificial intelligence) and machines (e.g., automation and/or touchless system), shrinking the total size of the job market. As a result, the given conditions inevitably entail hyper-competitions by creating a new structural environment in the job market for two or three years from now. This situational tendency would accelerate in the manufacturing and service industry sectors. Second, due to safety reasons by following the CDC regulation, many firms have changed the workplace from firms' office to home office, although several labor-intensive sectors had minimized this change (e.g., retailers and restaurants). This replacement of the workplace has increased the virtual or remote oriented work environment. Third, overall costs for maintaining businesses increase while declining profits - tight budget for business sustainability to survive in the current market. This circumstance tends to reduce overall marketing costs as well as the labor force-related costs (salaries, compensations, and benefits).
Nonetheless, the job positions in analyzing consumer behavior and psychology would be sustainable in the marketing-related job market, such as the job areas related to market and marketing analyses, online consumer analyses, and similar fields across the industry sectors.
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Geoff Kaufmann: Working remotely and integration of personal and professional lives and in many cases increased productivity of those workers.
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Annemarie Franczyk: Workplaces will be shifting to remote formats as businesses discover how much money is to be saved by not having to pay rent, a mortgage, WiFi, utilities and other expenses of a brick-and-mortar location. Workers will need to continue to prove to bosses that they can work independently and be productive and responsive from their home offices. Today's students and tomorrow's workers will have had that experience in spades for more than a year as the majority of courses and many activities moved online. Therefore, they and will be poised to do quite well the new and evolving remote employment environment.
What general advice would you give to a Digital Account Manager?
Annemarie Franczyk: Never settle and never settle down. Both notions suggest dropping where you are and staying put and being hopelessly stuck. When you're hopelessly stuck, you're not learning, growing and advancing. Always look for the next opportunity to do something interesting. Take chances. If you do, you will have a lifetime of no regrets.
Dr Rick Baldwin
Associate Professor of PracticePrairie View A&M University
Management and Marketing Department
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Dr Rick Baldwin: -Employers seeking applicants who have demonstrated the use of social media to promote their ideas and interests.
-Employers seeking applicants with minors in a liberal arts degree or interdisciplinary degree or entrepreneurship that provides a comprehensive understanding of an issue.
What Digital Account Manager skills would you recommend for someone trying to advance their career?
Dr Rick Baldwin: I would recommend students to develop their creativity, problem-solving, self-awareness, need assessment, and opportunity awareness skills. I would recommend that students should travel to both developing countries and underdeveloped countries in this gap year. Traveling to these countries will allow students an opportunity to see how needs and opportunities are being addressed in areas with resources and without resources.
What general advice would you give to a Digital Account Manager?
Dr Rick Baldwin: To begin their career, I suggest that the graduate pursue their career as an entrepreneur. Based on the career interest, actually develop a business plan to launch this career as a business. I would use this as a platform in beginning the career as entrepreneur, consultant, or as an employee of a marketing organization.
William Martin Ph.D.
Associate Professor of MarketingEastern Washington University College of Business
Chair, Department of Finance and Marketing
What skills stand out on Digital Account Manager resumes?
William Martin Ph.D.: Relevant work experience is always a big plus, and internships are a great way for students to obtain it. Employers are most interested in specific examples of actions that applicants took that had significant, demonstrable benefits for those they previously worked with.
What are the biggest trends we'll see in the Digital Account Manager job market given the pandemic?
Dr. Esther Swilley: I think that geographic location is going to change. Because many jobs that were not thought of as home-based really are. Companies are finding that the large office buildings that are costing them may not be needed. Employees now want to live where they want, which may not be near the company.
What skills stand out on Digital Account Manager resumes?
Christopher Sippel Ed.D.: Evidence of continued engagement with the world despite the pandemic will be important. As mentioned above, this might be in a virtual, remote way, but most organizations are seeking candidates that show a willingness to continue to move forward despite the pandemic. A commitment to a diverse number of cultures and countries is also very important. Diversifying your experience and demonstrating to potential employers that you are not one-dimensional in your international interest becomes even more important when COVID requires extreme flexibility. Additionally, evidence of intercultural communication skills are paramount. In the time of COVID, industries need recruits that already have these skills and can quickly create positive relationships with diverse international colleagues. Lastly, the resume should demonstrate an individual's engagement with technology and provide evidence of skills in creative problem solving.
Are there any particularly good places in the United States for Digital Account Managers to find work opportunities?
Christopher Sippel Ed.D.: A silver lining to the pandemic may be that the location of an individual in many industries no longer dictates which company or organization someone can work for. When travel restrictions begin to ease, successful candidates will be willing to go wherever they are asked to go. In these challenging times, organizations will need people that are open to working where they are needed.
What type of skills will young Digital Account Managers need?
Anthony DeFrancesco: Young graduates need to be very familiar with the various digital communications platforms like Zoom, Microsoft Teams and others. Also, as important is to understand the nuances of communicating content in a way that is clearly understood on the client side. These graduates must learn to not be afraid to treat these meetings like a regular face-to-face meeting as they engage and build relationships with existing and prospective customers. Effective phone communication skills are also critical.
What experience really stands out on Digital Account Manager resumes?
Anthony DeFrancesco: Knowledge and experience with sales technology tools and effectively navigating Omnichannel hybrid sales environments. Social selling and analytical skills are also highly important. Product and industry knowledge for the targeted verticals also stands out. Experience with specific industry vertical prospecting tools can be a major differentiator. Finally, important to complement the aforementioned ATS keywords are leadership and team collaboration.
Will there be an enduring impact of the coronavirus pandemic on Digital Account Managers?
Anthony DeFrancesco: Yes, there will. Many businesses are changing their headquarters, operational infrastructure and buying communications protocols. Effective vertical prospecting, networking and selling skills will still be as important as ever as sales engagements will continue to become more complex. According to McKinsey sales engagements of course have moved mostly to digital and remote which is a trend that started before the pandemic. A McKinsey survey of B2B companies finds that, "Almost 90 percent of sales have moved to a videoconferencing(VC)/phone/web sales model, and while some skepticism remains, more than half believe this is equally or more effective than sales models used before COVID-19." (The B2B digital inflection point: How sales have changed during COVID-19) April 30, 2020 McKinsey Article)
What experience really stands out on Digital Account Manager resumes?
Anthony DeFrancesco: Knowledge and experience with sales technology tools and effectively navigating Omnichannel hybrid sales environments. Social selling and analytical skills are also highly important. Product and industry knowledge for the targeted verticals also stands out. Experience with specific industry vertical prospecting tools can be a major differentiator. Finally, important to complement the aforementioned ATS keywords are leadership and team collaboration.