Digital communication specialist job description

Are you passionate about content creation, communication strategy, and improving the employee experience? Do you want to contribute to a high performing team that values collaboration, inclusivity, and fun? If you answered yes to the above, you may love the Digital Communications Specialist role on the Internal Engagement team in University Relations.

The Digital Communications Specialist helps plan and implement a multidimensional communications strategy to inform, engage, and inspire University Relations colleagues.

In this role, you will leverage your creativity, design skills, and ability to create and edit video every day to promote information sharing and collaboration across teams and across campus. You will also focus on timeliness, accessibility, message clarity and cross-channel consistency on all internal communications, including but not limited to: the newsletter, web applications, infographic design, email design, social media, and print design. You will serve as a creative thinker on the Internal Engagement team, researching and sharing best practices related to internal communications and employee engagement. We welcome and encourage those with diverse backgrounds and experiences whose talents elevate our work and foster an inclusive experience for everyone who cares for Notre Dame.
Core Activities:

VISUAL CONTENT CREATION

* Lead strategy for visual storytelling campaigns related to internal communications
* Ensure content is inclusive and supportive of the Diversity and Inclusion initiatives of the University of Notre Dame
* Book, film, and edit video segments for internal engagement, including employee features, holiday campaigns, and leadership addresses
* Book, shoot, and edit new employee headshots in partnership with the Onboarding team
* Create and execute branding around internal engagement programming

INTERNAL COMMUNICATIONS

* Redesign and test a mobile-friendly version of the departmental newsletter
* Compose and edit copy for email, website and social media distribution
* Plan and execute social media and outreach campaigns that connect with and engage employees
* Utilize technology to improve the clarity and effectiveness of digital communications through the use of A/B testing and industry best practices
* Capture and analyze reader and usage data across platforms

INTRANET LIAISON

* Lead discussions with IT partners and potential 3rd party vendors on how we can improve the design, user interface, and data storage within our UR intranet
* Interface with Training/Onboarding partners to ensure timely and accurate updates on information housed within the intranet

Why you will love this role:

* Make a direct impact on the success of the University Relations Department and the future of the University: your work matters.
* Join a highly collaborative team, with opportunities for continued professional growth.
* Our hybrid scheduling with the team and support for your personal and professional priorities makes this role a perfect match for you!

WHO WE ARE
Come grow with us! If you are a passionate change agent who thrives in a collaborative, entrepreneurial and inclusive, culture committed to operational excellence, we would like to meet you.

At Resonance, you get involved in the work, in the field, not just in the deck. Our teams are autonomous and self-sufficient. You get to weigh in with founders and leaders on how to drive change and grow the movement while growing the company.

Resonance is an award-winning, Certified B Corporation consultancy that delivers market-based solutions to address the world's toughest challenges. We enable a variety of donor, commercial, and investor clients around the world to catalyze lasting impact. Resonance seeks to catalyze large-scale social, environmental, and economic change by fostering new and dynamic forms of collaboration. We do this by fostering public-private partnerships, facilitating sustainable investment, and providing deep analytical insights in frontier markets.

POSITION MANDATE
Resonance is seeking a mid- to senior-level communications specialist who will be key staff on the anticipated USAID Digital Strategy & Implementation Programs Activity.The activity will build the capacity of USAID Missions, Washington Operating Units (OUs), and partners to advance digital initiatives that enhance security and economic prosperity in partner countries while safeguarding individual rights, freedom of expression, and democratic norms and practices.The mechanism would advance the research, training, strategic thinking, digital-sector partnerships, and behavior change that will equip USAID for the digital age through one or more awards. It would also foster the effective and responsible use of digital technology across all technical and regional sectors, and support the growth of open, inclusive, and secure digital ecosystems in partner countries.

This is a full-time position based in Washington, D.C. and contingent upon contract award.
OUTCOMES / ESSENTIAL FUNCTIONSLead communications components of contract activities Work across multiple media to produce strategic documents, resources, and training resources for buy-in clients Develop and spearhead knowledge management for project activities Collaborate closely with other key staff on project leadership, adaptation, and continuous learning
REQUIRED EDUCATION & EXPERIENCEA bachelor's degree in a relevant technical area required, with a master'sdegree preferred in international communications, business administration, international development, or a similar technical area. A minimum of ten (10) years of progressively responsible experience in communications, preferably in the fields of development, technology, cybersecurity, and/or digitalization. Demonstrated experience in multimedia and graphic design, and excellence in English written and oral communication and editing. Demonstrated ability to translate complex policy, technology, and international development concepts into high quality multimedia products. Demonstrated experience curating knowledge management for multi-stakeholder groups Demonstrated experience in working with senior leadership in both the public and private sectors Demonstrated experience and comfort with intercultural communication and environments.
PREFERRED EDUCATION & EXPERIENCEPrior experience with communications on USG-funded projects and activities, including knowledge and experience with USAID Branding and Marking Guidelines Experience and/or strong familiarity with cocreation methods, stakeholder engagement, human centered design, managing/forming/facilitating communities of practice, and Collaborating, Learning, and Adapting. Proficiency in a foreign language, including French, Spanish, or other. Experience living and working outside the US.
TRAVEL EXPECTATIONS
Occasional travel may be necessary.

WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. work authorization is required.

SALARY RANGE
USD 95,000 - USD 120,000 / year

AAP/EEO STATEMENT
The Equal Employment Opportunity Policy of Resonance is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Resonance hires and promotes individuals solely based on their qualifications for the job to be filled.

Resonance believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.

Applications will be reviewed on a rolling basis. Only candidates selected for interviews will be contacted. No phone calls or emails please.

Full-time40

In this role you will deliver outstanding service to customers contacting Umpqua via phone, digital, or Go-To contact channels. You will assist customer with reporting fraud, filing disputes, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Umpqua products and services.
Functions

* Respond to inbound calls regarding fraud and electronic disputes, complete fraud incident reports, and dispute forms, clear fraud alerts on cards, and other more complex card issues. Ensure all accounts are noted and protected against additional fraud, restricting accounts, Online Banking, and cards when needed.
* Complete debit card limit increases over the phone, using DocuSign per department policy to ensure the protection and security of the account.
* Resolve customer problems such as debit card issues, account overdrafts, online/mobile banking issues, and service charge questions.
* Perform a variety of transactions and maintenance on the customer's behalf such as funds transfers, stop payments, debit card increases, address changes and check orders.
* Suggest appropriate products and services to existing customers and cross-sells other bank services such as Visa Credit Cards.
* May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
* Provide customer support for online banking including password/security question resets, bill pay questions, user login requests, funds transfers, browser issues and download questions.
* Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes.
* Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

Qualifications

* 1-3 years of bank customer service experience, and ability to sell banking products and services.
* Excellent customer service skills and ability to work effectively with the public.
* Computer skills including MS Office and banking software. Ability to multi-task and work with over 25 software applications.
* Ability to troubleshoot mobile devices, browsers, and other technology as it relates to online banking.
* High School Diploma, GED, Vocational Training, or equivalent.

Physical Requirements and Working Conditions

Work involves:

* Sitting
* Occasional walking
* Lifting to 50 pounds
* Office Environment
* Requires close visual acuity and the ability to conduct business over the phone for extended periods of time.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. Greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways -- always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

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