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Job outlook for digital communications managers in the United States
Are digital communications manager jobs in demand?
Digital communications manager job and salary trends over time
Digital communications manager jobs over time
Digital communications manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 2,645 | 0.00% |
| 2020 | 2,564 | 0.00% |
| 2019 | 2,502 | 0.00% |
| 2018 | 2,282 | 0.00% |
| 2017 | 2,078 | 0.00% |
Average digital communications manager salary over time
Digital communications manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $70,102 | $33.70 | +3.9% |
| 2024 | $67,479 | $32.44 | +1.9% |
| 2023 | $66,217 | $31.84 | +1.6% |
| 2022 | $65,201 | $31.35 | +0.8% |
| 2021 | $64,683 | $31.10 | +1.9% |
Digital communications manager jobs by state
Most common states for digital communications managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 575 | 83% |
| 2 | Delaware | 961,939 | 242 | 25% |
| 3 | Massachusetts | 6,859,819 | 1,605 | 23% |
| 4 | Vermont | 623,657 | 140 | 22% |
| 5 | Rhode Island | 1,059,639 | 198 | 19% |
| 6 | Oregon | 4,142,776 | 734 | 18% |
| 7 | Utah | 3,101,833 | 538 | 17% |
| 8 | Virginia | 8,470,020 | 1,352 | 16% |
| 9 | Washington | 7,405,743 | 1,209 | 16% |
| 10 | Minnesota | 5,576,606 | 865 | 16% |
| 11 | New Hampshire | 1,342,795 | 210 | 16% |
| 12 | Illinois | 12,802,023 | 1,899 | 15% |
| 13 | North Dakota | 755,393 | 115 | 15% |
| 14 | California | 39,536,653 | 5,537 | 14% |
| 15 | New York | 19,849,399 | 2,838 | 14% |
| 16 | New Jersey | 9,005,644 | 1,240 | 14% |
| 17 | Maryland | 6,052,177 | 871 | 14% |
| 18 | Montana | 1,050,493 | 146 | 14% |
| 19 | Wyoming | 579,315 | 82 | 14% |
| 20 | Connecticut | 3,588,184 | 465 | 13% |
Most common cities for digital communications managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Bethesda | 1 | 2% | $66,570 |
| 2 | Burlington | 1 | 2% | $59,328 |
| 3 | East Lansing | 1 | 2% | $61,254 |
| 4 | Novi | 1 | 2% | $61,534 |
| 5 | Boston | 3 | 0% | $73,544 |
| 6 | Chicago | 3 | 0% | $67,039 |
| 7 | Washington | 2 | 0% | $67,854 |
| 8 | Charlotte | 1 | 0% | $76,666 |
| 9 | Houston | 1 | 0% | $65,926 |
| 10 | Los Angeles | 1 | 0% | $75,925 |
| 11 | New York | 1 | 0% | $79,737 |
| 12 | San Diego | 1 | 0% | $74,070 |
| 13 | San Francisco | 1 | 0% | $86,074 |
Digital Communications Manager job outlook: Expert opinions
Our panel of digital communications manager experts
Kutztown University of Pennsylvania
Murray State University
Cabrini University
Metropolitan State University of Denver
Indiana University Bloomington
Siena College
Siena College
University of Scranton
University of the Incarnate Word
University of Houston - Downtown
Dominican University of California
Northwestern University
Southern Illinois University
University of Colorado at Colorado Springs
University of West Georgia
Saint John's University
Penn State University, Brandywine
Morehouse College
What general advice would you give to a Digital Communications Manager?
Rich Johnson: Most job titles have a similar salary. Sometimes the salary is better in urban spaces where the cost of living is higher as well. Before I would assess salary, I would look at the cost of living and your monthly budget to build your personal requirements. You usually need to begin work in a starting salary position, but that doesn't mean that you need to stay there for long. When you get into a role, go all in. Master everything that is asked of you and start providing ideas to solve problems. Your value isn't just your ability to complete a task, it is your ability to provide value and creative solutions. Make sure that you retain credit for your contributions and stay positive. Building value in your role is key for job security and growth. Another part of the ladder of salary growth is self advocating for raises and knowing when you have hit the ceiling in your present position. If you do hit a plateau, the options are to pursue a new role or consider taking your skills to another business. One of the most effective growth tools that I have had in my career has been through freelance. If you have the bandwidth, consider taking on some freelance work. This will build skills and new connections that can lead to your next opportunity.
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Rich Johnson: One of the most difficult positions can be the beginning. But, the most potential starts there as well. Once you start down a path, inertia and career trajectory could keep you on that path for a while. Choose wisely... Always be curious and have an open mind. Try something for a while. Learn new skills, gain perspective and let the path unfold before you. A lot of jobs ask for a student to have work experience before they are willing to hire. This creates a dilemma too. One piece of advice that I give to my students is to do volunteer work in the direction that they would like their career to go. If you like the music industry, volunteer to create designs for the musicians and stages. Replace your college portfolio with work that involves collaboration and connects you to the community. Maybe your HR team might have seen that show and was impressed with your work. It can be hard to know when doors will open. The most important thing is to keep going. Don't let setbacks stop you.
What will help Digital Communications Managers increase their earning potential?
Rich Johnson: Digital media covers a lot of mediums and requires many skill sets (print, static online, animation, interactive). The print arm is a lesser component although still valuable in the scope of marketing. Smartphones, tablets and gaming have moved a lot of digital into a customer expectation of interactive and customizable content. The present model of career specialization in a certain aspect of this spectrum of skills is changing. The age of the generalist is becoming more of a reality as design tools are becoming more accessible and A.I. is assisting in the more complex tasks. I would say that someone working in digital media will need to focus more on the big picture of design, predicting trends and developing solutions from a point of view with perspective. It will be even more important to understand the needs of a system from the top down and provide solutions that enhance that system. This might be through partnering with marketing and sales to conceptualize solutions, pitching product ideas and other functions related to creative and art direction. And be curious, all of the time. Keep up to date with everything that is happening. Take classes, watch tutorials, read articles and be obsessed with the breakneck rate of change. Digital media is constantly changing and possibilities are always expanding. It can be near impossible to be a master of all of these trajectories, but you can understand them well enough to bring in a specialist when the challenge requires it. This is where I predict that A.I. will be a major paradigm shift. There will be a time when you will ask the system to solve a problem, and you can choose what parts of the process that you want to control. So to boil it down... Develop a well rounded set of skills Further develop specialist level skills where you excel Keep on top of change and keep a thirst for learning Strengthen your connection to problem solving and creative innovation Keep an eye on the future predicting what might be around the bend
What general advice would you give to a Digital Communications Manager?
Dr. Kaley Martin M.A. '16: For Digital Media degree graduates whether that’s in my field, Mass Communication, or other fields such as Communication Studies, Digital Filmmaking, Marketing, Social Media, etc. graduates need to have strong work portfolios entering the field. To gain that experience and portfolio work, I encourage students to join academic organizations that align with those interests and also turn every class assignment into an opportunity to gather portfolio work! I think at times students think “this is for a class only”, but really these are great opportunities to double-dip and get portfolio pieces while also completing your course work. Additionally, as much as you can, outside of the classroom create content in whatever medium fits your field of interest. Keep growing and practicing your craft so that your skills are continually worked like building muscle in a sense. Finally, entering the field, do not think your learning stops when you graduate. Our field is changing rapidly and constantly so you need to be plugged in to reputable organizations and resources that help you consistently grow in your chosen digital medium area to always be forward-thinking and able to move forward with our digital media ecosystem.
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Dr. Kaley Martin M.A. '16: As much as it pains me to say, artificial intelligence will be something to not only be familiar with, but something you need to take time to learn in whatever way that fleshes out for your area in the industry. AI content generation is NOT something I think we should be leaning in to because true creativity and talent is something uniquely human and what you are trained to do through your education, but knowledge of how AI affects your area is very important. For instance, be able to spot AI-generated content, be able to notice misinformation among AI-generated content, and be familiar with the processes and players in this space. Eventually, you’ll be hiring and you want to be able to spot a fake portfolio as well. Learning trends, developing that creative eye, and finding new, unique ways to create content is not going to come from AI any time soon, so I encourage new entrants to the industry to be trained professionals that can recognize when these technologies are in use and abused. Like a tool, they have their place, but a hammer did not build the house for the architect. The architect designed the house and the hammer helped execute that design plan so is AI as a tool for our field.
What will help Digital Communications Managers increase their earning potential?
Dr. Kaley Martin M.A. '16: The most important thing when negotiating salary in Digital Media fields is knowing your worth and pricing accordingly. So many freelance artists and newcomers tend to take lower salaries and rates due to creative work being culturally underpriced, but knowing you own worth and doing research will help you have those negotiation conversations. Additionally, knowing your worth means providing true value to those hiring you by showing you are bringing true skill, strategy, and artistry to the table — not just a degree. How are you using that degree to advance and innovate the field? My degree from the University of Montevallo, for instance, taught me as an undergraduate to be a consistent learner and be watchful of the changing tides of my field due to my university’s foundation in the liberal arts. Liberal arts foundations immerse students in not only their given area, but also expose them to diverse areas in the arts, sciences, humanities, business, and more. That allowed me to always examine how these areas intersect with my own and has made me a dynamic, sought-after, and decorated professional now. So, even if you are not coming from a liberal arts background, have that mindset about you on how I can show my true value to the employer and what I bring to the table that’s unique, different, and worth the money you are asking for. Also, if you are considering a degree in Digital Media, I strongly encourage you to research the paths we have for you here at the University of Montevallo.
Dr. Joseph Harasta Jr
Associate ProfessorKutztown University of Pennsylvania
Radio, Television, And Digital Communication
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Dr. Joseph Harasta Jr: Because digital media specialists must adhere to the brand and image of an organization, some might feel stifled as far as what they can and cannot do from a creative standpoint. Also, once something is put out in the online world, it’s there forever and of course can be seen by millions of people, so any mistake or misstep is not likely to go away quickly or easily. We all know that the online world, especially social media can be rather toxic and negative in nature, therefore it can take someone with a bit of thick skin to deal with critics or trolls who just wait for any mistake to bounce. Digital media specialists must work in a oftentimes nasty environment that is the internet.
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Elizabeth Thomas: Digital media is still very fresh territory. It is ever-evolving. Companies, brands, and agencies are looking to hire talented professionals with any training or experience with these relatively new sets of tasks. The most experienced people working in the communications field did not learn how to work with newer digital media when they were being trained because these literally didn't exist when most started their careers. This is why there are currently more jobs available than there are qualified applicants to fill them. As a college professor teaching public relations and digital technologies, I encourage soon-to-be graduates to hone their skills in this area because the jobs are plentiful and their expertise is not only needed but will be rewarded.
Professor Cheryl Pilchik
Marketing at Cabrini U.Cabrini University
Business Administration, Management And Operations
What general advice would you give to a Digital Communications Manager?
Professor Cheryl Pilchik: Dress to impress for interviews. Consider the benefits offered by the company, not just the compensation. Use the position as a steppingstone in your field to a second job in the future.
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Professor Cheryl Pilchik: Look at all the benefits offered by the company, such as medical, holidays, 401K, etc. Also, consider using the position as a steppingstone in your field to a second job in the near future.
What will help Digital Communications Managers increase their earning potential?
Professor Cheryl Pilchik: Within Marketing, social media is still huge. There are many types of jobs within social media, including being an expert social media guru at an ad agency. I advise all students to be prepared and sign up for online courses if needed.
Sally Baalbaki-Yassine Ph.D.
Department Chair, Professor and Digital Marketing Program DirectorMetropolitan State University of Denver
Marketing
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Sally Baalbaki-Yassine Ph.D.: Digital Marketing is booming, so knowing how to use AI to make your work more efficient is very important. AI will not replace you, but the person who knows how to use AI better than you will replace you. Communication skills are also very important, knowing how to communicate (which includes good listening skills) is important in any marketing role.
Professor Steve Vinson
Director of Undergraduate StudiesIndiana University Bloomington
Middle/Near Eastern And Semitic Languages, Literatures, And Linguistics
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Professor Steve Vinson: Digital skills, especially AI.
What will help Digital Communications Managers increase their earning potential?
Professor Steve Vinson: By being flexible, and by standing out. Cultivate multiple skills that complement your area studies/language skills, especially digital skills.
S.Sinem Atakan
Assistant Professor of MarketingSiena College
Marketing Department
What skills will help Digital Communications Managers earn the most?
S.Sinem Atakan: The most important skills for marketing graduates, especially given the remote working conditions due to the pandemic, are self-motivation, communication, and digital marketing skills. Creativity and analytical skills are always important in marketing, but pandemic has highlighted the importance of being able to work independently and motivate yourself even when external forces are not directly present. Communication skills are crucial to work remotely and be on the same page with your team members. Digital marketing was big but getting even bigger with this breakthrough changes in consumer behavior. Hence, the rising stars of the marketing job market will be graduates who can combine all these skills seamlessly
Allison Lauenstein
Teaching Instructor of MarketingSiena College
Marketing Department
What skills will help Digital Communications Managers earn the most?
Allison Lauenstein: Leadership and collaboration will go a long way. The best ideas can come from anywhere, and it's not always about who has the best idea but who can execute the idea the best. Good marketers must understand that if you cannot successfully execute or effectively communicate a great idea, it may not be so great.
Abhijit Roy
Professor of MarketingUniversity of Scranton
School of Management
What soft skills should all Digital Communications Managers possess?
Abhijit Roy: These are very important, yet harder to quantify skills, not only for marketing professionals but for business graduates in general. They include the ability to make sound decisions under pressure, having a high emotional intelligence quotient (EQ) as embodied by having empathy towards coworkers and subordinates, delegating appropriately, mentoring, communicating, time management, maintaining positivity despite setbacks and adapting to unforeseen challenges, being flexible, being persuasive and assertive at appropriate moments, yet being collaborative, seeking feedback, and the ability to negotiate and resolve conflicts when needed, amongst others.
Soft skills are typically more instrumental in enabling candidates to fit into an organization's culture and be strong candidates for promotion. Most marketing jobs involve candidates representing their brand initiatives and building strong client relationships, so interpersonal, and other soft skills are often valued more than hard skills. The strongest case for having excellent soft skills is that they are more easily transferable across various jobs and industries.
Dr. Trey Guinn
Associate Professor and Program DirectorUniversity of the Incarnate Word
Communication Arts
What skills stand out on Digital Communications Manager resumes?
Dr. Trey Guinn: The field of communication(s) is like an enormous playground. The roles and responsibilities of professional communicators vary as much as playgrounds and the equipment they house. What seems universal is that communications managers work to advance a brand's image by developing and delivering intentional messages that effectively convey meaning with impact. Beyond that, these individuals work in various settings and perform a range of communicative tasks. Some have general oversight of an organization's internal and external communications, while others may have a narrower focus exclusively on liaising with media to gain purposeful exposure or manage crisis communication. Thus, while the role may seem straightforward, the truth is that the job description and responsibilities can vary greatly. This is important to note because the skills that should stand out on your resume must incorporate your knowledge of the industry and the nuance of the specific job to which you are applying. Sticking with our aforementioned metaphor, a hiring manager may need to know that you have a general understanding of all the toys on the playground but may be especially interested in how well you build sandcastles. Thus, it behooves you to make your resume speak to the job description. And moreover, when appropriate to do so, you would be wise to utilize language in the job description. If you are part of a "tiger team," but the job description calls for someone who has been part of a "high-performing team," accommodate your language for the reader, especially if your reader is a machine that may not be programmed to understand your jargon.
What soft skills should all Digital Communications Managers possess?
Dr. Trey Guinn: It goes without saying that a communications manager is expected to demonstrate exceptional verbal, nonverbal, and written communication. They should have in-depth knowledge of best writing and messaging practices for the needs of the particular organization and industry to which they have applied. But more than developing and delivering effective messaging, a savvy communications manager must effectively engage with individuals of all levels, whether internal or external to the organization. They must be able to lead and influence with and without positional authority.
What hard/technical skills are most important for Digital Communications Managers?
Dr. Trey Guinn: In addition to education and experiences related to corporate and strategic communications, it is helpful to have a healthy working knowledge related to the industry to which they have applied. A communications manager in the tech industry should be well-versed in that technology. The same goes for oil and gas, consumer product goods, education, healthcare, etc. Beyond this, we find that organizations gravitate toward candidates with quantitative reasoning skills and an analytical mindset. So, if you have been avoiding courses and projects that require taking deep dives into data, now is the time to brush up!
What skills will help Digital Communications Managers earn the most?
Dr. Trey Guinn: Companies large and small, especially those offering impressive salary ranges, seek individuals who can go beyond the traditional definition of the role. Organizations are looking for communications managers who can work cross-functionally, employ quantitative reasoning to extract meaningful insights, and then utilize their emotional intelligence and interpersonal savvy to turn nuggets of data into compelling stories presented to senior leaders. They seek people who can lead projects from ideation and strategy phases through implementation and assessment. Best-in-class communications managers also exhibit tremendous ability to influence internal and external stakeholders, unlock potential, and drive value.
Dr. Richard Conde Ph.D.
Assistant ProfessorUniversity of Houston - Downtown
Marilyn Davies College of Business
What soft skills should all Digital Communications Managers possess?
Dr. Richard Conde Ph.D.: The need for soft skills are consistent through time. With our societal focus on social media, texting, emojis, etc. It appears to me companies are looking for the following:
- Active listening skills
- Willingness to be self-reflective and accept feedback
- Accept different perspectives. The collision of ideas creates knowledge
- Communicate to the listener (at their level). Flex communicators
- Cultural intelligence. Demographics changes will require better understanding of team member's, boss', customer's, etc. cultural context
How have salaries changed over time for Digital Communications Managers?
Dr. Richard Conde Ph.D.: - There is a small trend in sales to minimize variable comp and increase salaries. There are a few (15 or so) Silicon Valley companies limiting commissions and focusing more on salaries
- You see a correlation between higher salaries and more complex sales processes. I see that trend continuing as more transactional sales will be automated
- Increase in pay for inside sales agents as more and more sales are being handled by inside sales agents (thanks to tech and change in buying behaviors)
What are the biggest trends we'll see in the Digital Communications Manager job market given the pandemic?
Dr. Richard Conde Ph.D.: You are already seeing these trends, which will increase in the months to come:
- More remote work away from an office. Flexibility will be key for employees with more control over their time and schedule
- The increase of video in all stages of a business. We feel more comfortable communicating via all the video communication options
- More application of AI and machine learning. Companies are finally figuring out its better to work smart
- Automated personality identification. For example, Crystal Knows can provide a person's DISC profile based on an individual's LinkedIn profile. This type of information will be used by recruiters to determine fit, plus at all other departments
- Training at all levels to accommodate virtual, technology, and cultural changes
- The need for individuals at all levels of an organization to possess (based on the level) analytical skills. Data is king and there is more and more demand for individuals who can identify, interpret, and implement decisions based on complex data analysis.
Bradley Van Alstyne Ph.D.
Assistant Professor of Communications, Coordinator, Online Learning and Development, Chair of the Communications and Media Studies DepartmentDominican University of California
Communication and Media Studies
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Bradley Van Alstyne Ph.D.: I would recommend that graduates use that time to focus on creating a portfolio showing specific skills they think will put them ahead of other applicants. These can be universal (coding or graphic design for example) or specific to the type of job they want.
What are the biggest trends we'll see in the Digital Communications Manager job market given the pandemic?
Bradley Van Alstyne Ph.D.: Traditional Institutionalized (not just temporary) distance roles that were once thought of as onsite-only (human resources for example) will likely become distance-oriented whenever possible, the technologies we use for distance communication will probably become much more personalizable, training incorporating distance communication technologies will become a part of regular job trainings, distance communication skill sets could gradually augment or even replace some of the standards we taught for years.
Sort of Dale Carnegie meets Zoom or in other words the perfect presentation will no longer be as formal but should include personal, more human moments as we endeavor to make interpersonal connections online. Distance skill sets will gradually replace our old standards. For example eye contact during a formal presentation and eye contact via Zoom or other distance platforms is very different (from in-person group to camera).
What general advice would you give to a Digital Communications Manager?
Bradley Van Alstyne Ph.D.: Stay current with distance communication platforms and become proficient at using them. For example, it would be wise to start developing interview skills using distance communication technologies and realize the differences between an onsite interview and a distance interview (eye contact and other interpersonal skills should translate from one-on-one to the camera).
Clarke Caywood
Professor (founder group of IMC and PR in Medill) Joint Doctorate in Business and Journalism - Univ. Wis. MadisonNorthwestern University
Integrated Marketing Communications in Medill School of Journalism, Media and IMC
What experience really stands out on Digital Communications Manager resumes?
Clarke Caywood: For recent college grads, writing and speaking experience to work with associates and clients. Strong grades in areas of value to an employer.
What Digital Communications Manager skills would you recommend for someone trying to advance their career?
Clarke Caywood: Rapid and changing from competitors who offer advanced textual intelligence systems to track brands, employees, competitors, public figures, customers, and more.
Justin Young
Assistant LecturerSouthern Illinois University
School of Communication Studies
What skills stand out on Digital Communications Manager resumes?
Justin Young: What I hear more and more is a desire for multi-skilled Communication Managers. In other words, it's not simply enough to have a background in PR, but often you'll wear many hats and might be asked to shoot a video with your phone, edit it on your desktop, and then post it across social media. So they're not just looking for video editing, or web content management, or social media, or article writing, or public speaking, but ideally, a little of them all.
What soft skills should all Digital Communications Managers possess?
Justin Young: Two big factors are affecting soft skill needs-diversity and remote work. As companies diversify, they need people who can deftly integrate diverse employees while keeping an open, understanding ear to those employees' needs. A background in intercultural communication and empathy is very useful here.
Along the same lines, COVID has forced many employees into remote work, and the truth is that some will never return to a traditional office schedule. Companies need communicators who can build those team dynamics when the team might be scattered across five states. Again, it's about listening to the needs and understanding that a video chat meeting is less about the tech and more about interpersonal communication and teamwork.
What hard/technical skills are most important for Digital Communications Managers?
Justin Young: I would say it's less important that someone knows the latest video editing software than they have a sound understanding of film theory. I'm more concerned that someone shooting a 30-second clip for Instagram understands how to compose a shot than they necessarily know how to integrate visual effects. That basic idea is true across the board. Technology is shifting so rapidly today that a core understanding of the principles of design, composition, and even something like UX allows a young person straight out of college to adapt over the next five years as a lot of their physical tech may phase out of use.
18-year-olds aren't using Twitter anymore, but a fundamental understanding of how algorithms work will translate to newer social platforms such as Tik-Tok.
What skills will help Digital Communications Managers earn the most?
Justin Young: Straight out of school, some of those hard skills might give you a leg up on that first job. However, long-term, I think soft skills like teamwork, problem-solving, adaptability, and simply interpersonal skills will advance you further. The most successful people I see tend to be good with people as well as willing to listen and learn. Some people can fake these skills to advance, but the organization usually suffers in the long-term, as do they financially.
Sherry Morreale Ph.D.
ProfessorUniversity of Colorado at Colorado Springs
Department of Communication
What skills stand out on Digital Communications Manager resumes?
Sherry Morreale Ph.D.: Stephen Colbert, actor, comedian, and TV host, graduated with a B.A. in Communication, as did Howard Shultz, the Executive Chairman of Starbucks, Carrie Underwood, country music singer, Peyton Manning, retired NFL football player, Oprah Winfrey, former talk show host and producer, and Spike Lee, director, producer, and actor. Less well known but successful communication graduates also include Robert Lampley, Assistant Director of the Office of Civil Rights at Central Michigan University, Jessica Berlin, Social Marketing Manager of Yahoo, Brandon Weathers, Analyst/Federal Government Contractor, Ashley Kronsell, Communication Specialist at Advanced Vehicle Technology Competition, and Sierra Lowe, Regulatory Communications Coordinator at Cook Medical Group (National Communication Association, 2021a).
This impressive list highlights just a few of the many highly productive people with Communication degrees who are now employed in a range of interesting positions. Clearly, a degree in Communication opens the door to a wide variety of employment opportunities. That is because communication itself is ubiquitous - it is everywhere. But we need to clarify exactly what communication skills are needed, given this wide array of jobs and careers. This brief commentary presents three diverse sources of information about those important communication skills.
1. The results of a national study that highlights exactly what aspects of Communication, and therefore Communication Education, are considered critically important to everyone's personal and professional success in life.
2. Employers' expectations about their communication knowledge and skills in college graduates would like to see.
3. A summary of learning outcomes for communication graduates was developed by the National Communication Association.
What hard/technical skills are most important for Digital Communications Managers?
Sherry Morreale Ph.D.: A very recent analysis of 82 million job postings uncovered a critical demand by employers for what often is referred to as durable skills (America Succeeds, 2021). By contrast to hard skills, durable skills, sometimes referred to as soft skills, comprise important professional capabilities (Leadership, Critical Thinking, Communication, etc.) and personal qualities (Creativity, Mindfulness, Fortitude, etc.) that last throughout a person's entire career. In this analysis, two key findings are:
-In the job postings, the top five durable skills were requested nearly four (3.8) times more than the top five hard skills.
-Also, Communication and Leadership were in the highest demand, requested by 50+% of postings. These two durable (soft) skills sets include the following specific knowledge and skills.
A third durable skill or competency identified in the job postings, closely related to Leadership and Communication, is Collaboration. The Collaboration knowledge and skills connected to Communication and Leadership are interpersonal communications, coordinating, teamwork, team-oriented, team leadership, collaboration, team building, cooperation, and virtual teams.
Dr. Sooho Lee
Director, Master of Public Administration (MPA) Program, Professor of Public Administration and PolicyUniversity of West Georgia
Department of Civic Engagement & Public Service
What skills stand out on Digital Communications Manager resumes?
Dr. Sooho Lee: The most important skills should be analytical, communication, strategic planning, and leadership skills.
Nancy DiTunnariello Ph.D.
Assistant ProfessorSaint John's University
Mass Communication
What skills stand out on Digital Communications Manager resumes?
Nancy DiTunnariello Ph.D.: One of the best skills a Communication Manager can hold is taking charge during stressful situations yet still managing their team. A great manager will understand that they must delegate work to others on their team to get things accomplished. Utilizing and helping to cultivate the strengths of others on your team is an excellent skill to have and a true asset to your organization. One strong and capable employee is great; however, an entire team of them is even better.
What hard/technical skills are most important for Digital Communications Managers?
Nancy DiTunnariello Ph.D.: A hard/technical skill important in communication is to be aware of applications and programs used within your field and at least have some experience working with them. For example, if you are in advertising, be familiar with applications used in the ad and copy creation process. Or, if you are in tv/film, be familiar with editing applications like Adobe Premiere and Final Cut. This is why really jumping into your coursework pre-career is so important; you can take the time to explore and learn to use important software and applications that will tie to your future career.
Hans Schmidt Ph.D.
Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors ProgramsPenn State University, Brandywine
Communications Department
What skills stand out on Digital Communications Manager resumes?
Hans Schmidt Ph.D.: It is important to have a wide range of communication skills -from effectively participating in and leading meetings to write in style appropriate for the setting to media productions skills. When people move into the "manager" role, of course, this entails having developed a broad awareness of the culture at that particular organization and the skills needed to lead a group of people. So, really, skills related to communication touch on a wide range of job functions and responsibilities.
What hard/technical skills are most important for Digital Communications Managers?
Hans Schmidt Ph.D.: Having the ability to write well is important in most knowledge-based fields today. It is especially critical in any communication-related field of job specialization. Otherwise, the specific technical skills are important variations between the particular company and/or job expectations. Some fields use proprietary software that one typically learns about once one starts the job. Some fields require media production competencies - related to basic video production, audio production, imaging or photography, or even web design/management. The important thing is to develop a general competency with technology - and to learn how to learn. That allows you to pivot to develop new skills in different situations and roles.
What skills will help Digital Communications Managers earn the most?
Hans Schmidt Ph.D.: There are so many variables here. For one thing, market needs are constantly changing. Similarly, there is a wide range of salaries between different employers. This is why it is so important to, again, "learn how to learn." That enables you to be adaptable, flexible, and capable of adjusting to different environments. Also, it emphasizes why the development of fundamental communication skills related to spoken communication, written communication, and - today - mediated communication are so important. You can take these skills and specialize them in any number of ways.
What certifications/licenses/courses can have the biggest impact for Digital Communications Managers?
Matthew Lange Ph.D.: Specific credentials are often a prerequisite to a particular career path. In the field of education, primary- and secondary-school teachers need licensure in their state of employment to teach in public schools, and those requirements are covered in the undergraduate education program. If one moves to another state, however, the new state's Department of Education (or Public Instruction) has to grant new licensure in its state. In contrast, professors and instructors at the post-secondary level require no teaching credentials. Instead, the college or university stipulates a PhD, MA or even simply BA.
The vast majority of German majors/minors learn the language and culture to apply that knowledge to their primary field of study, most often in business or the sciences, to expand their work, study, and research options. Some opportunities have minimum language proficiency expectations, however. Instead of taking applicants self-evaluations of language proficiency (the term "fluent" means different things to different people), employers can rely on standardized tests such as the Oral Proficiency Interview (OPI) or Writing Proficiency Test (WPT), which were developed by the American Council on the Teaching of Foreign Languages (ACTFL). German language programs aim to produce graduates with proficiency at the intermediate-high or advanced-low on the ACTFL scale, which ranges from novice-low to distinguished, since that is simultaneously the expected minimum set by the respective state Department of Education for teaching licensure. One can also look beyond the US border to various tests at the Goethe Institut, which evaluate the four modalities of listening, reading, speaking, and writing. These tests evaluate according to the Common European Reference Framework (CERF) that ranges from A1 to C2. German universities require B1 on the CERF scale to enroll directly in university.
Most important for a well-rounded education, of course, is a study abroad experience. By being "a stranger in a strange land" one develops negotiation techniques and problem-solving skills when dealing with linguistically- and culturally-ambiguous situations. Studies have shown that study and work abroad increases creativity and flexibility, which are crucial for personal and professional growth.