Team Leader jobs at Digital Federal Credit Union

Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader. What You'll Do As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action: • Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged. • Helping other managers with the day-to-day running of the store. • Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement. • Managing the cash lanes and Fitting Room areas as needed. • Helping with customer feedback and complaints. • Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand. • Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you: • Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues. • Strong service focus with experience of delivering excellent customer experience while maintaining high store standards. • Good commercial awareness and understanding of local selling patterns. • Ability to guide and support a team to achieve results. • You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. • Good planning and organizational skills, prioritizing and working within agreed timescales. • Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs. • Ability to effectively manage difficult situations and have good problem-solving skills. • Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way. The pay range for this role is: $27.00 - $30 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability. Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There's real accountability and ownership here as you shape your store, team's futures, and steer sales. It's energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey! Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability. REQ ID: JR-346 Employee Permanent

Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader. What You'll Do As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action: Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged. Helping other managers with the day-to-day running of the store. Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement. Managing the cash lanes and Fitting Room areas as needed. Helping with customer feedback and complaints. Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand. Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you: Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues. Strong service focus with experience of delivering excellent customer experience while maintaining high store standards. Good commercial awareness and understanding of local selling patterns. Ability to guide and support a team to achieve results. You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. Good planning and organizational skills, prioritizing and working within agreed timescales. Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs. Ability to effectively manage difficult situations and have good problem-solving skills. Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way. The pay range for this role is: $27.00-$28.50 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There's real accountability and ownership here as you shape your store, team's futures, and steer sales. It's energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey! Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability. REQ ID: JR-1511 Employee Permanent

The Senior CRM Campaign Lead reports to the Vice President, Marketing and Digital Transformation. They are responsible for all Salesforce campaigns and projects and will oversee the development and execution of end-to-end campaigns to support customer-centric programs. They will help build and refine consumer journey maps to understand where the largest conversion optimization opportunities are. They will also analyze the success of past campaigns and use data to make recommendations for optimization. They are skilled with technical expertise to lead Salesforce Health Cloud and Marketing Cloud implementation and utilization. The Senior CRM Campaign Lead works collaboratively with colleagues across Marketing, Strategic Communications, Digital, and IT to accomplish defined objectives. They will also provide SFMC updates and education to these colleagues as appropriate including best practices, processes, training materials and documentation to ensure accuracy and quality of programs. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. * Lead Health Cloud and Marketing Cloud requirements gathering for campaigns and projects * Establish and maintain end-to-end campaign, which includes review, approvals, measurement, insights and optimizations. * Oversee campaign calendar (dates, frequency, audience overlap, freeze dates) and serve as the main campaign lead for all day-to-day requests and prioritize based on bandwidth and business goals. * Manage campaign strategy, assets, campaign request forms (CRFs) and approvals. * Identify rigorous A/B and multivariate test-and-learn methodologies to achieve desired campaign results. * Ensure campaigns comply with best practices and also maintain brand identity and standards. * Ensures optimal quality in campaign rendering, content, audience and segmentation, dynamic content and personalization, functional testing (links, tracking, etc.), send configuration, and scheduling parameters. * Analyzes the success of past campaigns and uses data to make recommendations for optimization. * Owns campaign performance reporting, including lead volume and conversion rates by channel to assess and optimize performance and update key stakeholders. * Responsible for goals and KPIs; makes recommendations for testing and improvements. * Help build and refine customer journey maps that document the customer journey across different campaign flows to understand where the largest conversion optimization opportunities are. * Provision and manage user roles and permissions. * Lead for day-to-day Health Cloud and Marketing Cloud support and maintenance. * Perform regular system audits to ensure system functionality is working properly. * Document and lead internal and external Health Cloud and Marketing Cloud support tickets resolution. * Provide Marketing Cloud and Health Cloud configuration guidance and ongoing governance. * Lead team members to learn and maintain SFMC knowledge including best practices, processes, training materials and documentation to ensure accuracy and quality of programs. * Notifies stakeholders when campaigns are postponed, cancelled, and deployed. * Complete other job-related assignments and special projects as directed. * Collaborate with Salesforce Campaign Lead, IT analysts/leaders, and other resources as needed to develop and build solution designs in both Marketing Cloud and Health Cloud, including building integrations into Health Cloud from third-party platforms in coordination with IT resources. * Build and maintain modular campaign template(s) that are responsive and incorporate brand standards and best practices. * Build highly dynamic campaigns using HTML and AMPscript. * Perform QA testing to ensure segmented audiences and content are accurate and rendering properly on different devices. * Troubleshoot campaign development issues including template rendering, accurate links, accessibility, subscriber lookup, etc. * Monitor FairWarning instance in Health Cloud and assess for risk or inappropriate access. * Manage and segment audience data using the various Health Cloud and Marketing Cloud tools (audience builder, data extensions, API, filters, queries, etc.). ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Bachelor's degree from an accredited college or university in a related field. * A minimum of five years' experience leading campaign ops * A minimum of five years' experience with Salesforce including Health Cloud and Marketing Cloud Knowledge & Skills * Demonstrates the interpersonal skills necessary to establish solid customer relationships and to interact effectively with all levels of Beacon Health System associates. * Knowledge of CAN-SPAM, GDPR and CCPA. * Preference given to individual with Salesforce Certifications: MC Email Specialist. * Certified PMP is preferred. * Demonstrated ability to effectively develop solutions within a diverse technical team. * Demonstrate ability to work on multiple projects simultaneously. Working Conditions * Works in an office environment. * May be required to travel to off-site locations. * Remote Physical Demands Requires the physical ability and stamina to perform the essential functions of the position. #LI-EH1

We are seeking to fill the role of Customer Service Supervisor - Remote. The ideal candidate thrives in a fast-paced environment, excels in employee development, and enjoys collaborating with clients and internal business partners to achieve the best outcomes for homeowners. Responsibilities • Supervise the performance of Call Center Teams to ensure Customer Experience Specialists meet or exceed performance standards by reviewing all relevant daily, weekly, and monthly reports. • Manage daily operations of the customer service team and provide feedback by monitoring all correspondence, including chats and emails. • Oversee, mentor, advise, and develop Customer Experience Specialists while consistently upholding professional conduct and respect. • Analyze quality monitoring reports to identify and address employee development opportunities. • Manage administrative tasks related to Human Resources, including scheduling, processing time off reports, conducting performance reviews, ensuring timecard accuracy, and handling disciplinary actions. • Ensure thorough and precise documentation of all employee interactions / meetings and records. • Monitor and manage operational risks by ensuring key controls are effectively implemented. • Maintain expert knowledge in the Fair Credit Reporting Act guidelines. • Regularly review and comprehend departmental policies, procedures, training, communications, workflows, performance impacts, and implementation of new processes/strategies affecting the Call Center. • Handle escalated calls as needed and investigate / resolve customer complaints as applicable,while maintaining accurate reporting logs. • All other duties as assigned. Qualifications • High School Diploma or equivalent required. • Understanding of mortgage servicing: escrow, taxes, payment application. • Must be flexible, organized, and able to effectively manage time to prioritize daily assignments/priorities. • Proven leadership or managerial experience. • Expert and proven knowledge of customer service principles and practices. • Analytical ability to apply data and information to all processes and solutions. • Ability to provide consistent engagement in customer and brand experience. • Excellent verbal and written communication skills. • Excellent interpersonal communication skills. • Excellent attention to detail and accuracy. • Excellent analytical ability to detect problems in workflow. • Ability to work with determination while conducting research and awaiting results. • Ability to react effectively to change and manage other essential tasks as assigned. • Ability to multitask while meeting strict timelines and deadlines. • Ability to troubleshoot complex issues and deliver results quickly. • Highly advanced mortgage product knowledge required. Desired Skills and Qualifications • Bachelor's degree. • 5 years of supervisory experience, preferably in a call center. • Understanding of Home Equity Line of Credit (HELOC) servicing. Total Rewards LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you'll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Description Are you tired of ‘just doing loans'? We believe PEOPLE are the future disruptors in the mortgage industry, but only the ones who are committed to becoming THE BEST. Are you an experienced professional in mortgage lending, processing, or operations who is ready to step up and do something both innovative and meaningful, if not amazing? We are looking for systems thinkers who can lead with confidence and assist with implementing an innovative new client experience from start to finish. You will work directly with one of the best and most sought-after mortgage professionals in the industry, well-known for their innovative approach and game-changing execution, while leading a team who is consistently committed to creating an experience unlike any other. What you will do: Lead and grow a team dedicated to operational excellence and building an unmatched client experience. NO limits! NO boundaries! NO exceptions! Apply your skills, experience, and passion to build smarter, better, and more impactful solutions. Become a KEY driver in shaping the future of the mortgage industry. Who we are looking for: A minimum of five years of experience in mortgage lending (in positions such as loan originator, loan originator assistant, processor, underwriter, etc.) Expert level of knowledge of the mortgage loan process, to include guidelines, income calculations, etc. Systems thinker who thrives on problem-solving and improving processes. Excellent teamwork and communication skills Working Conditions: Fast-paced environment. Requires normal vision (corrected) both close and distant. Requires normal hearing levels (corrected). Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending. Works effectively with frequent interruptions. Lifting requirements of 10 lbs. occasionally. Minimal travel

AFS is hiring a Team Leader for the Client Relations Team. The focus of this position is managing a team of professionals to meet firm goals. The Team Leader is responsible for training, goal setting, creating a positive work environment for junior staff, and performance reviews for the team members. Team leaders typically have input into setting policies and are expected to champion AFS culture and goals. Team leaders are evaluated primarily on the success of their team. For this position, an individual must have a minimum ten years of industry experience and five years of supervisory experience. Job Responsibilities: Manage a team of 6-8 staff members, which will include some combination of Senior Account Managers, Account Managers and Associate Account Managers. Management will include ensuring client satisfaction of the clients assigned to the team, managing the team to meet AFS's performance metrics, providing training and feedback to team members, and completing salary and performance reviews Must be a champion for AFS values and policies Assist in training staff members throughout the year Resolve a minimum of 50% of service issues escalated by team members Keep current with new regulations and legislation as well as an awareness of proposed regulations and legislation Assist with a minimum of three AFS client/broker outreach initiatives throughout the year, such as live seminars, webinars, or special AFS events Assist team members with annual client reviews Maintain a caseload of about 50 clients Provide design and consulting services to plans assigned to the team Cultivate existing client relationships for plans assigned to the team Communicate with principals, clients, financial advisors, attorneys, CPAs, and other professionals on plans assigned to the team Qualifications: 10+ years of experience in nondiscrimination testing 5+ years of supervisory experience Credentials with a nationally recognized organization (ASPPA or NIPA) Strong knowledge of ERISA and Internal Revenue Code and Regulations Strong research and analytical skills Excellent written and verbal communication skills Proficiency in MS Excel and MS Word Superior organizational and coordination skills Flexibility, adaptability, and ability to multi-task Knowledge of Pension Pro is a plus Compensation and Benefits: Base Salary $80,000-$120,000 Salaried, exempt Medical, dental, disability, and life insurance Paid time off 401(k) plan with employer match Work Location/Hours: Work from home Must work from USA and be authorized to work for any US employer We will supply all necessary computer equipment You may choose a start time between 7:30 am and 8:30 am Click Here to review our Privacy Policy

Our Early Intervention programs provide services to families with children birth to 3 years of age with developmental delays or at risk for developmental delays. The primary focus of early intervention is to provide education, training, and support to families to help their children learn and grow. We provide services in the home, at our early intervention centers, and in the community. Job Description Criterion Middlesex Early Intervention Program is currently seeking a full time Team Leader to join their administrative team to provide oversight and support to the Early Intervention staff providing home and center-based Early Intervention services to infants, toddlers, and their families. Responsibilities: * Provide at least 10 direct service hours per week. * Participate in weekly Management Meeting. * Provide individual supervision to staff including in-field supervision. * Meet monthly with Program Director for supervision. * Participate in probationary and annual performance evaluations. * Provide training and support to staff on Early Intervention Client System (EICS). * Ensure staff coverage for group, evaluations, and IFSP meetings. * Manage child group enrollment, attendance and curriculum development. * Manage caseload reassignment when needed. * Assists Program Director in the following: * Develop and implement program practices for intake, evaluation, group, and transition/discharge * Case assignment * Track and monitor staff productivity. * Manage EICS errors on a weekly basis * Address family concerns and issues. * Facilitate Team Meeting * Perform other tasks/responsibilities at the discretion of the Program Director. Qualifications * Bachelor's or Master's degree related to early childhood development, pediatric therapy, or mental health. * Three years of pediatric experience, Early Intervention experience preferred. * DPH Early Intervention Specialist Certification - Provisional * Current Massachusetts license and malpractice insurance, if applicable. Additional Information * Competitive wages and compensation * Health, dental, and vision insurance plans * Flexible spending account * Retirement plan with employer contribution * Generous time off, including vacation, personal, and sick time. * Paid holiday time off * Professional development opportunities * Voluntary benefits

Job Description We are seeking an experienced and motivated Mortgage Team Leader to help scale and grow our lending platform. This is a hybrid role designed for a producing loan officer who wants to continue originating loans while also leading, mentoring, and developing other loan officers. This position is ideal for a high-performing Mortgage Loan Officer, Branch Manager, or Sales Manager who is looking to scale production, build a team, and expand leadership responsibilities without stepping away from personal production. The Mortgage Team Leader will be responsible for supporting loan officer performance, coaching on sales and process, and helping drive overall team growth. You will maintain your own book of business while playing a key role in developing newer loan officers. You will have access to company-generated and purchased leads, including Zillow and Realtor.com leads, to support both personal production and team success. Qualifications include prior experience as a Mortgage Loan Officer or mortgage leadership role, a proven track record of loan production, and the ability to coach and motivate others in a fast-paced environment. An active or eligible NMLS license is required. If you are a results-driven mortgage professional looking to scale your career through leadership while continuing to produce, we encourage you to apply. Compensation: $95,000 - $125,000 at plan earnings Responsibilities: Excel in meeting all pipeline, sales management, and new business generation goals to increase market share Help employees achieve sales goals by leading, training, and motivating them to succeed Maintain and enforce branch policies, procedures, and protocols are followed by all team members Adhere to state, regional, and federal guidelines, and ensure all loans meet company policies and procedures Promote our organization in a positive way, with an emphasis on marketing and building new business with referral channels such as realtors Qualifications: NMLS or state licensing preferred Must be able to complete all phases of the mortgage loan origination process and have demonstrated knowledge of FHA, VA, USDA, and conventional residential mortgage loan products and regulations Exceptional communication skills, and strong judgment and decision making skills 3-5 years of experience in banking or mortgage industry with 2-3 years experience in a supervisory role in customer service, human resources, operations, business development, or sales management Strong industry knowledge and advanced technical/ computer skills About Company NextGen Mortgage is a growing mortgage brokerage serving New England and Florida, built on transparency, teamwork, and professional growth. We support loan officers with the tools, leadership, and operational strength needed to succeed in today's market. Our high-performance environment allows experienced professionals to increase production, develop long-term careers, and scale their business. Our team averages more than ten years of industry experience, creating a collaborative culture centered on mentorship, integrity, and consistent results. NextGen provides modern technology, hands-on coaching, strong Realtor partnerships, and dedicated operational support to ensure smooth and efficient loan processing. We empower our team members with the resources they need while maintaining a positive, growth-focused atmosphere. If you want a company that values professionalism and invests in your success, NextGen Mortgage is the place to build your future. It's a great day for mortgages!

Job Description We are seeking an experienced and motivated Mortgage Team Leader to help scale and grow our lending platform. This is a hybrid role designed for a producing loan officer who wants to continue originating loans while also leading, mentoring, and developing other loan officers. This position is ideal for a high-performing Mortgage Loan Officer, Branch Manager, or Sales Manager who is looking to scale production, build a team, and expand leadership responsibilities without stepping away from personal production. The Mortgage Team Leader will be responsible for supporting loan officer performance, coaching on sales and process, and helping drive overall team growth. You will maintain your own book of business while playing a key role in developing newer loan officers. You will have access to company-generated and purchased leads, including Zillow and Realtor.com leads, to support both personal production and team success. Qualifications include prior experience as a Mortgage Loan Officer or mortgage leadership role, a proven track record of loan production, and the ability to coach and motivate others in a fast-paced environment. An active or eligible NMLS license is required. If you are a results-driven mortgage professional looking to scale your career through leadership while continuing to produce, we encourage you to apply. Compensation: $95,000 - $125,000 at plan earnings Responsibilities: Meet and exceed sales management goals, pipeline goals, and new business generation goals to increase market share Promote our organization in a positive way, with an emphasis on marketing and building new business with referral channels such as realtors Help employees achieve sales goals by leading, training, and motivating them to succeed Monitor loan quality to ensure it is in alignment with company policies and procedures, and in compliance with state, regional, and federal guidelines Qualifications: NMLS or state licensing preferred Requires 3-5 years of experience in banking or mortgage industry with 2-3 years experience in a supervisory role as customer service, operations, business development, human resources, or sales manager Must be able to complete all phases of the mortgage loan origination process and have demonstrated knowledge of FHA, VA, USDA, and conventional residential mortgage loan products and regulations Up to date industry knowledge and advanced technical/ computer skills About Company NextGen Mortgage is a growing mortgage brokerage serving New England and Florida, built on transparency, teamwork, and professional growth. We support loan officers with the tools, leadership, and operational strength needed to succeed in today's market. Our high-performance environment allows experienced professionals to increase production, develop long-term careers, and scale their business. Our team averages more than ten years of industry experience, creating a collaborative culture centered on mentorship, integrity, and consistent results. NextGen provides modern technology, hands-on coaching, strong Realtor partnerships, and dedicated operational support to ensure smooth and efficient loan processing. We empower our team members with the resources they need while maintaining a positive, growth-focused atmosphere. If you want a company that values professionalism and invests in your success, NextGen Mortgage is the place to build your future. It's a great day for mortgages!

Come join our amazing team and work in a hybrid role based out of our Westfield office! The Bankruptcy Customer Service Supervisor is responsible for supervising staff of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center. Responsible for the overall employee performance of assigned team as well as the quality and efficiency of the assigned processes. Conducts all activities in adherence to all applicable investor timelines and in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $69,000/yr - $79,00.00/yr plus annual bonus. What you'll do: Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Ensure staff receive proper training to perform the job functions assigned to them. Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders. Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate. Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution. Conduct regular monthly team meetings and weekly huddles to maintain communication across the department. Identify process gaps within the bankruptcy processes and identify and implement solutions. Manage any personal issues working with management and human resources. Function as the subject matter expert on investor and regulatory requirement Perform other duties and special projects assigned. What you'll need: High school diploma or equivalent work experience. Five (5+) plus years' experience in a bankruptcy role in the banking, finance or mortgage industry. Three or more years in a lead or supervisory role in bankruptcy. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Job DescriptionRemote Collections Supervisor | Collections Team Lead | Call Center Supervisor Live Oak Financial, Inc. Full-Time | Remote | Collections Leadership | Financial Services Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership. This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting. Core Responsibilities (ATS-Optimized) Supervise and lead a team of debt collectors / collections specialists Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money) Conduct daily huddles, call coaching, and one-on-one performance reviews Enforce FDCPA, Regulation F, TCPA, and internal compliance standards Review call quality, account notes, and collector activity Partner with QA, Compliance, and Management to address issues and improvements Assist with onboarding, training, and ramping of new collectors Manage attendance, schedules, and productivity in a remote environment Escalate disputes, complaints, and sensitive accounts per procedure Maintain accurate reporting and documentation within collections systems Required Qualifications (High-Match Keywords) 2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor Prior hands-on experience as a debt collector (consumer and/or commercial) Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance Experience supervising remote or call center collections teams Proven ability to coach collectors to measurable performance improvement Experience managing dialer-based, high-volume collections environments Strong leadership, communication, and accountability skills Comfortable working independently in a remote supervisory role Preferred Experience Financial services, lending, medical, utility, telecom, or BPO collections QA monitoring, call scoring, or compliance audits Skip tracing and dispute handling workflows Performance-based compensation environments Compensation & Benefits Competitive supervisory-level base pay Performance-based incentives tied to team results Paid training and compliance support Stable, full-time remote leadership role Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership Work Environment Fully remote position Structured schedules with defined KPIs Compliance-first culture with strong QA support Executive-led organization with modern systems Why Live Oak Financial Growing national financial services organization Strong compliance and operational infrastructure Clear authority, expectations, and accountability Long-term stability and leadership growth runway Equal Opportunity Employer Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.

Chicago, Illinois;Washington, District of Columbia; Boston, Massachusetts; Denver, Colorado **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** Bank of America's Global Information Security (GIS) team is seeking a Cyber Threat Defense AI Security Team lead the integration of advanced AI technologies into our cyber defense ecosystem. This leader will drive innovation across preventative, detective, and responsive security controls by leveraging agentic AI, custom-built machine learning models, and large language models (LLMs). The role will be instrumental in transforming how we detect, respond to, and proactively defend against cyber threats at scale. This leader will oversee multi-million dollar technical initiatives, build and lead high-performing AI-focused security teams, and collaborate across GIS and enterprise technology groups to embed AI into both defensive tools and offensive security capabilities. The ideal candidate will have deep expertise in AI/ML, offensive and defensive security operations, and large-scale data management. Role Responsibilities: + Develop and execute a comprehensive strategy for integrating AI into Cyber Threat Defense operations. + Build and lead a team of AI engineers, data scientists, and security professionals focused on applying AI to threat detection, response automation, and adversarial simulation. + Partner with GIS operational and technical teams to identify opportunities for AI-driven enhancements to security controls and architecture. + Lead the design and deployment of AI-powered tools for threat hunting, anomaly detection, and automated incident response. + Oversee the development and operationalization of custom ML/LLM models tailored to cybersecurity use cases. + Guide architectural transformations to support scalable AI integration across the enterprise. + Serve as a thought leader and subject matter expert on AI in cybersecurity, advising senior leadership and influencing enterprise-wide strategy. + Ensure responsible and ethical use of AI in security operations, including model governance, bias mitigation, and explainability. + Collaborate with offensive security teams to develop AI-enhanced red teaming and adversarial emulation capabilities. + Drive innovation in proactive defense mechanisms using predictive analytics and autonomous threat response. Required Qualifications + Proven leadership in building and managing AI-focused cybersecurity teams. + 7+ years of **hands on** experience in cybersecurity, specifically in Offensive Security or Threat Defense Operations. + Hands-on experience **building** agentic AI systems, LLMs, and custom ML model development. + Strong understanding of offensive security tactics and how AI can enhance red teaming, attack path mapping, and threat modeling. + **Experience leading large-scale technical projects** involving security data pipelines, model deployment, and automation. + Deep knowledge of cyber threat actor behaviors, attack vectors, and defensive countermeasures. + Ability to translate complex technical concepts into actionable strategies for senior executives. + Familiarity with AI governance, model risk management, and regulatory considerations in financial services. + Demonstrated ability to drive consensus across diverse stakeholders and influence enterprise-wide initiatives. + Strong communication and presentation skills, especially in executive and cross-functional settings. Desired Qualifications + Experience with enterprise cloud AI development platforms such as Azure AI Foundry, AWS Bedrock, or GCP Vertex + Experience with AI-enhanced SOAR (Security Orchestration, Automation, and Response) platforms. + Experience with modern data platforms, cloud-native architectures + Familiarity with adversarial machine learning and AI security risks. + Background in data engineering, feature engineering, and model lifecycle management. + Prior work in regulated industries with a focus on compliance and risk mitigation. This job will be open and accepting applications for a minimum of seven days from the date it was posted. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Bank of America's Global Information Security (GIS) team is seeking a Cyber Threat Defense AI Security Team lead the integration of advanced AI technologies into our cyber defense ecosystem. This leader will drive innovation across preventative, detective, and responsive security controls by leveraging agentic AI, custom-built machine learning models, and large language models (LLMs). The role will be instrumental in transforming how we detect, respond to, and proactively defend against cyber threats at scale. This leader will oversee multi-million dollar technical initiatives, build and lead high-performing AI-focused security teams, and collaborate across GIS and enterprise technology groups to embed AI into both defensive tools and offensive security capabilities. The ideal candidate will have deep expertise in AI/ML, offensive and defensive security operations, and large-scale data management. Role Responsibilities: * Develop and execute a comprehensive strategy for integrating AI into Cyber Threat Defense operations. * Build and lead a team of AI engineers, data scientists, and security professionals focused on applying AI to threat detection, response automation, and adversarial simulation. * Partner with GIS operational and technical teams to identify opportunities for AI-driven enhancements to security controls and architecture. * Lead the design and deployment of AI-powered tools for threat hunting, anomaly detection, and automated incident response. * Oversee the development and operationalization of custom ML/LLM models tailored to cybersecurity use cases. * Guide architectural transformations to support scalable AI integration across the enterprise. * Serve as a thought leader and subject matter expert on AI in cybersecurity, advising senior leadership and influencing enterprise-wide strategy. * Ensure responsible and ethical use of AI in security operations, including model governance, bias mitigation, and explainability. * Collaborate with offensive security teams to develop AI-enhanced red teaming and adversarial emulation capabilities. * Drive innovation in proactive defense mechanisms using predictive analytics and autonomous threat response. Required Qualifications * Proven leadership in building and managing AI-focused cybersecurity teams. * 7+ years of hands on experience in cybersecurity, specifically in Offensive Security or Threat Defense Operations. * Hands-on experience building agentic AI systems, LLMs, and custom ML model development. * Strong understanding of offensive security tactics and how AI can enhance red teaming, attack path mapping, and threat modeling. * Experience leading large-scale technical projects involving security data pipelines, model deployment, and automation. * Deep knowledge of cyber threat actor behaviors, attack vectors, and defensive countermeasures. * Ability to translate complex technical concepts into actionable strategies for senior executives. * Familiarity with AI governance, model risk management, and regulatory considerations in financial services. * Demonstrated ability to drive consensus across diverse stakeholders and influence enterprise-wide initiatives. * Strong communication and presentation skills, especially in executive and cross-functional settings. Desired Qualifications * Experience with enterprise cloud AI development platforms such as Azure AI Foundry, AWS Bedrock, or GCP Vertex * Experience with AI-enhanced SOAR (Security Orchestration, Automation, and Response) platforms. * Experience with modern data platforms, cloud-native architectures * Familiarity with adversarial machine learning and AI security risks. * Background in data engineering, feature engineering, and model lifecycle management. * Prior work in regulated industries with a focus on compliance and risk mitigation. This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift: 1st shift (United States of America) Hours Per Week: 40

We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role-you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues. What You'll Do: Lead & Support the Team Supervise, coach, and train residential real estate and commercial loan servicers Work alongside the team. Assure that processes and procedures are efficient and compliant. Participate in hiring and performance management Foster a collaborative, member service-focused environment Hands-On Loan Servicing Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries Serve as escalation point for member, borrower, and attorney questions Compliance & Audit Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready Act as primary contact for servicing audits and reviews Maintain procedures and incorporate regulatory or policy changes Systems & Process Improvement Work directly in servicing systems supporting residential and commercial real estate loans Partner with vendors and internal teams to improve workflows and accuracy Support servicing projects and quality improvement initiatives Reporting & Communication Track servicing KPIs and prepare regular reports Identify trends or issues and recommend solutions Communicate with members, borrowers, attorneys, vendors, and internal partners Servicing Functions You'll Support Review and maintain residential and commercial real estate loan files Perform loan corrections and general ledger postings Manage ACH and automatic payment setups Monitor recorded mortgages and collateral documentation Prepare payoff quotes and process discharges Support secondary market documentation and reconciliations Conduct quality control reviews of residential mortgage originations Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial loan recasts Assist with member calls and servicing issues as needed Disclaimer: This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Requirements Qualifications Strong experience in residential, commercial and real estate loan servicing Knowledge of servicing regulations and compliance requirements Basic understanding of general ledger accounting Ability to balance hands-on work with supervisory responsibilities Strong organizational, communication, and problem-solving skills Proficiency with loan servicing systems and financial applications Education & Experience Experience in residential, commercial or real estate loan servicing required 1-2 years of experience in a bank or credit union Prior lead or supervisory experience preferred High school diploma or equivalent Supervisory Responsibilities Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers ________________________________________________________________________________________________________________________ The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. SCU Credit Union is an equal employment opportunity employer. Salary Description $29 - $36 per hour

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures. THE ROLE Working in close partnership with digital publishing, the Senior Strategist of Taxonomy, and members of the content creation teams at MFS, the Content Management Lead Specialist assists in defining the standards and practices for digital content management and metadata application at MFS, communicates these standards to appropriate teams, and ensures that these standards are being regularly measured and met. This role will ensure that how we create, structure, manage, and label our digital content is aligned with business needs and evolves to support future digital capabilities and experiences. Extensive collaboration with internal partners and digital content owners is required, notably to identify content quality issues and to coordinate the correct mix of standards, communication, and cleanup to resolve problems. As an expert in content management and metadata practices and their impact on digital processes and experiences, this role should drive continual innovation and improvement in the tools and techniques that are used for content creation and publishing at MFS. WHAT YOU WILL DO Content Organization & Metadata Standards: Ensure digital assets are meticulously organized in alignment with published standards, tagged with appropriate metadata, and comply with brand, compliance, and quality guidelines. Documentation & Training: Develop, document, and communicate content publishing and tagging standards. Provide training for MFS team members to ensure ongoing adherence to these standards. Audits & Quality Assurance: Maintain overall consistency and quality of metadata across the enterprise content collection. Lead periodic audits of asset metadata to ensure accuracy. Implement corrections, advocate for improvements, and provide training opportunities to content owners where necessary. Stakeholder Interaction: Serve as the primary contact point within the Digital Publishing organization for metadata-related inquiries, bulk change or cleanup requests, and issue resolution. Tool Administration: Serve as the system administrator for the AEM DAM folder structure, ensuring optimal functionality and configuration. Collaboration for Innovation: Work closely with the Manager of Digital Publishing to design new approaches that enhance productivity, enable automation, improve asset findability, and innovate content management practices. Taxonomy Coordination: Collaborate with the Taxonomy Strategist to define, update, and implement metadata standards based on changes in the enterprise taxonomy. Continuous Improvement: Identify opportunities for cleanup and improvement within the digital asset library and advocate for prioritization of these initiatives. Publishing Updates: Own the folder structure design in AEM, perform necessary configuration changes, and execute publishing updates as required. Content Metrics Tracking: Maintain and track metrics related to content quality and publishing automation success to ensure ongoing process improvement. WHAT WE ARE LOOKING FOR Bachelor's degree in Library Science, Information Management, Digital Media, or a related field. A Master's degree in Library and Information Science (MLIS) or similar specialization is a plus. Minimum of 5-6+ years of experience in digital content management, metadata application, or digital asset management, preferably within the financial services sector or a similar industry. Proven experience with content management systems (CMS) and digital asset management (DAM) platforms, particularly Adobe Experience Manager (AEM). Familiarity with structured content organization, folder structure design, and digital publishing processes. Skilled in tools and technologies relevant to content management and metadata management, including automation solutions. Excellent written and verbal communication skills for documenting standards, developing training materials, and interacting with stakeholders. Demonstrated ability to work independently to lead initiatives, drive innovation, and advocate for improvements in content management practices. Strong problem-solving skills to address metadata-related inquiries, implement corrections, and resolve content quality issues. Ability to work well under pressure, manage multiple projects simultaneously and meet stringent deadlines. Knowledge of compliance and quality assurance processes related to content creation and publishing in the financial services sector a plus. PREFERRED SKILLS, QUALIFICATIONS & EXPERIENCE Bachelor's degree, progress towards industry designation (CFA, IMC, etc.), or equivalent experience. Possesses previous experience related to assigned business unit with a high aptitude to acquire in-depth understanding of MFS products and services. #LI-JN1 Base Salary Range: $85,500.00 - $122,500.00 This position is eligible for competitive incentive bonus. At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation for what we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include: MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k) Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider Education Assistance: Tuition reimbursement up to $8,000 annually Education Assistance: Access to discounted tutors and college coaches Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves Choice of medical and dental plans and an and an employer contribution into the Health Savings Account Tax deferred commuter benefits & flexible spending accounts (medical & dependent care) Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them #LI-HYBRID At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others. MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting. If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at ************ or email talent_******************* for assistance. MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures. THE ROLE The Operations Lead Specialist supports the Legal, Compliance, Enterprise Risk Management (LCERM) Director and LCERM Division focusing on project and other technical and operational support needed to carry out their responsibilities. This role will focus on being the audit liaison and identifying, addressing, and reporting on the support provided by the LCERM Operations team. The LCERM Lead Specialist will train junior members of the department. Facilitates key communications in a consistently professional, efficient and effective manner. WHAT YOU WILL DO Collaborate with cross-functional teams, providing advice on process improvement opportunities across the LCERM Division. Appraise implementation of tools within LCERM to streamline new or existing practices. Work with Senior members of the Division collaborating with gap review of processes and creating and maintaining process and procedure documentation. Evaluate the effectiveness of controls through the application of knowledge of technical and business processes and internal control systems. Work with members of LCERM on departmental matters as needed (such as budgeting process, audit liaison and technology). Execute additional duties and responsibilities as needed, including supporting various other LCERM operations work streams, meeting planning and preparation. Support strategic planning of the Intranet sites owned by the LCERM Division. Provide widespread support to LCERM and assist with ad-hoc tasks and special projects. WHAT WE ARE LOOKING FOR Bachelor's degree or equivalent, 5-6+ years of experience. Internal audit or risk and control experience. Proven track record of collaborating in a fast-paced environment with cross-functional groups to set objectives and produce meaningful results, successfully managing multiple deadlines. Strong experience in developing, implementing, and using technology solutions. Demonstrated ability to work independently with minimum guidance. Ability to solve complex problems and move projects forward by gaining support needed from others while working in a cross-functional role. Excellent communication skills, both verbal and written, and the ability to liaise with senior management, peers, and other team members. Flexible and adaptable, Excellent analytical skills, with high sensitivity to details and quality as well as excellent problem-solving. Initiative-taking and able to identify issues, risks, and potential liabilities in order to report these matters to partner teams. Advanced knowledge of Microsoft Office Suite. #LI-JN1 Base Salary Range: $76,500.00 - $109,500.00 This position is eligible for competitive incentive bonus. At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation for what we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include: MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k) Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider Education Assistance: Tuition reimbursement up to $8,000 annually Education Assistance: Access to discounted tutors and college coaches Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves Choice of medical and dental plans and an and an employer contribution into the Health Savings Account Tax deferred commuter benefits & flexible spending accounts (medical & dependent care) Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them #LI-HYBRID At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others. MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting. If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at ************ or email talent_******************* for assistance. MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.

**About this role:** The Senior Lead Wealth Planning Strategist plays a significant role in deepening and broadening relationships with existing clients, as well as developing/bringing new client relationships of $10MM+ into Wealth & Investment Management. **In this role, you will:** + Provide customized wealth planning advice to clients and prospects, based on deep client discovery and understanding of client goals and objectives + Work with Advisors to develop business opportunities with clients and prospects + Focus on cash flow analysis, insurance analysis, education funding analysis, executive compensation issues and stock option analysis, asset allocation analysis, income tax planning, charitable planning, business succession, asset protection, and estate and wealth transfer strategies + Provide support as a subject-matter expert to clients and Advisors around wealth planning content, services, and solutions + Coach and educate Advisors to independently implement wealth planning advice to other clients + Prioritize consulting and interactions with Advisors to serve largest and most complex clients + Present wealth planning advice during client meetings in clear, concise, and actionable manner + Collaborate with internal and external partners to promote wealth planning both internally and externally + Adhere to all planning and risk protocols and procedures ** Required Qualifications:** + 7+ years of Wealth Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + 10+ years comprehensive financial planning experience with U/HNW clients, including, but not limited to, financing planning, goals-based investing, private banking, retirement strategies, and other U/HNW solutions + 10+ years of wealth transfer and planning experience with U/HNW clients + Advance degrees and/or professional designations/licenses, such as J.D., MBA, M.S. in Taxation, or CPA, Certified Financial Planner (CFP), and/or Chartered Financial Analyst (CFA) strongly preferred + Deep experience with clients in the $25+ million net worth segment + Professional network and local market knowledge in location and location markets **Job Expectations:** + Ability to travel up to 25% of the time **Pay Range** Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $185,000.00 - $300,000.00 **Benefits** Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (*************************************************************** for an overview of the following benefit plans and programs offered to employees. + Health benefits + 401(k) Plan + Paid time off + Disability benefits + Life insurance, critical illness insurance, and accident insurance + Parental leave + Critical caregiving leave + Discounts and savings + Commuter benefits + Tuition reimbursement + Scholarships for dependent children + Adoption reimbursement **Posting End Date:** 5 Jan 2026 ***** **_Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-494862

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. We are seeking a visionary Senior Fraud Strategy Leader to join our Fraud Strategic Enablement team within Client Protection at Bank of America. This role is pivotal in helping to shape the Bank's fraud prevention strategy and investment roadmap by building /leading the program to develop strategic insights into global fraud trends (particularly AI-driven). This role will be required to be able to develop structured, industry-level assessments of risks and solutions in line with what you would expect from top-tier strategy consultants or leading research firms like Gartner. In addition to driving this proactive strategic assessment, this leader will also have accountability for selecting and driving the evaluation and testing of promising industry fraud prevention and detection tools. This is a fantastic opportunity for an experienced, strategic leader to have a direct impact on the forward-looking fraud risk management strategy at one of the world's largest banks. This position demands a blend of strategic thinking, deep fraud expertise, and executive-level influence. Responsibilities: * Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance * Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s) * Identifies business trends based on economic and portfolio conditions and communicates findings to senior management * Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work * Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions * Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance * Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics * Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights * Leverage industry insights, news articles, vendor relationships, and hands-on research to developing an ongoing assessment of global fraud trends, emerging risks from AI, and how these will likely impact clients and the Bank. Create and share across the enterprise a structured framework around these risks using consulting-style frameworks and assessments. * Monitor Regulatory and Industry Developments: Stay ahead of evolving regulations, threats, and industry research, translating these into actionable strategies. * Analyzing vendor roadmaps and R&D pipelines to identify how their capabilities can proactively address evolving threats like synthetic identities, account takeover via deepfakes, or supply chain fraud in a post-quantum era. * Internally, lead knowledge-sharing programs such as executive workshops, fraud strategy forums, and innovation labs to disseminate cutting-edge insights across departments, fostering a culture of continuous learning and proactive risk awareness. * Lead the selection and evaluation of promising 3rd party solutions: * Use strategic assessment, industry intelligence, and hands on discussions and evaluations with vendors to develop a clear framework for evaluating existing vendor solutions and their applicability to emerging risks. Drive assessments and consensus on which solutions are worth further exploration and evaluation / pilots. Lead pilot programs for cutting-edge solutions while ensuring alignment with ethical AI practices and privacy standards. * Conducting comprehensive vendor due diligence and RFP (Request for Proposal) processes, evaluating offerings from leading fraud detection providers against criteria such as scalability, innovation potential, integration feasibility, and cost-effectiveness. * Lead Vendor Evaluations and Strategic Partnerships: Lead the assessment and selection of external vendors and technology partners to enhance the bank's fraud prevention capabilities, including * Facilitating proof-of-concept (POC) trials and pilot implementations to test vendor solutions in real-world scenarios, measuring performance against key metrics like false positive rates, detection accuracy, and adaptability to regulatory changes Required Qualifications: * 10+ years in fraud strategy, risk management, or related fields within financial services, consulting, or research environments. * Bachelor's degree in Business, Engineering, Finance, Computer Science, or a related field Desired Qualifications: * Master's degree (e.g., MBA) or equivalent professional certifications preferred. * Proven track record in executive-level strategy roles at a tier 1 consulting firm, or a major Financial Services institution. * Deep expertise in fraud trends, including cyber threats, insider risks, and emerging technologies. * Strong analytical skills with proficiency in data modeling, scenario planning, and strategic frameworks. * Executive Level Influence: Ability to collaborate internally and externally at the executive and expert-levels to develop new insights, socialize impacts, and build advocacy and awareness. * Ability to navigate ambiguity in a complex environment, balancing strategic vision with tactical execution. Skills: * Strategic Thought Leadership * Business Analytics * Data and Trend Analysis * Fraud Management * Problem Solving * Artificial intelligence / Machine Learning * Innovative Thinking * Statistical Design of Experiments and Solution Testing * Presentation Skills * Risk Management * Oral and Written Communications It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Shift: 1st shift (United States of America) Hours Per Week: 40

Charlotte, North Carolina;Plano, Texas; Richmond, Virginia; Sun City West, Arizona; Boston, Massachusetts; Chandler, Arizona; Tampa, Florida; Chicago, Illinois; Jacksonville, Florida; Newark, Delaware; Phoenix, Arizona; Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************************************************************* **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Summary:** This job is responsible for managing a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. We are seeking a visionary Senior Fraud Strategy Leader to join our Fraud Strategic Enablement team within Client Protection at Bank of America. This role is pivotal in helping to shape the Bank's fraud prevention strategy and investment roadmap by building /leading the program to develop strategic insights into global fraud trends (particularly AI-driven). This role will be required to be able to develop structured, industry-level assessments of risks and solutions in line with what you would expect from top-tier strategy consultants or leading research firms like Gartner. In addition to driving this proactive strategic assessment, this leader will also have accountability for selecting and driving the evaluation and testing of promising industry fraud prevention and detection tools. This is a fantastic opportunity for an experienced, strategic leader to have a direct impact on the forward-looking fraud risk management strategy at one of the world's largest banks. This position demands a blend of strategic thinking, deep fraud expertise, and executive-level influence. **Responsibilities:** + Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance + Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s) + Identifies business trends based on economic and portfolio conditions and communicates findings to senior management + Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work + Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions + Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance + Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics + Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights + Leverage industry insights, news articles, vendor relationships, and hands-on research to developing an ongoing assessment of global fraud trends, emerging risks from AI, and how these will likely impact clients and the Bank. Create and share across the enterprise a structured framework around these risks using consulting-style frameworks and assessments. + Monitor Regulatory and Industry Developments: Stay ahead of evolving regulations, threats, and industry research, translating these into actionable strategies. + Analyzing vendor roadmaps and R&D pipelines to identify how their capabilities can proactively address evolving threats like synthetic identities, account takeover via deepfakes, or supply chain fraud in a post-quantum era. + Internally, lead knowledge-sharing programs such as executive workshops, fraud strategy forums, and innovation labs to disseminate cutting-edge insights across departments, fostering a culture of continuous learning and proactive risk awareness. + Lead the selection and evaluation of promising 3rd party solutions: + Use strategic assessment, industry intelligence, and hands on discussions and evaluations with vendors to develop a clear framework for evaluating existing vendor solutions and their applicability to emerging risks. Drive assessments and consensus on which solutions are worth further exploration and evaluation / pilots. Lead pilot programs for cutting-edge solutions while ensuring alignment with ethical AI practices and privacy standards. + Conducting comprehensive vendor due diligence and RFP (Request for Proposal) processes, evaluating offerings from leading fraud detection providers against criteria such as scalability, innovation potential, integration feasibility, and cost-effectiveness. + Lead Vendor Evaluations and Strategic Partnerships: Lead the assessment and selection of external vendors and technology partners to enhance the bank's fraud prevention capabilities, including + Facilitating proof-of-concept (POC) trials and pilot implementations to test vendor solutions in real-world scenarios, measuring performance against key metrics like false positive rates, detection accuracy, and adaptability to regulatory changes **Required Qualifications:** + 10+ years in fraud strategy, risk management, or related fields within financial services, consulting, or research environments. + Bachelor's degree in Business, Engineering, Finance, Computer Science, or a related field **Desired Qualifications:** + Master's degree (e.g., MBA) or equivalent professional certifications preferred. + Proven track record in executive-level strategy roles at a tier 1 consulting firm, or a major Financial Services institution. + Deep expertise in fraud trends, including cyber threats, insider risks, and emerging technologies. + Strong analytical skills with proficiency in data modeling, scenario planning, and strategic frameworks. + Executive Level Influence: Ability to collaborate internally and externally at the executive and expert-levels to develop new insights, socialize impacts, and build advocacy and awareness. + Ability to navigate ambiguity in a complex environment, balancing strategic vision with tactical execution. **Skills:** + Strategic Thought Leadership + Business Analytics + Data and Trend Analysis + Fraud Management + Problem Solving + Artificial intelligence / Machine Learning + Innovative Thinking + Statistical Design of Experiments and Solution Testing + Presentation Skills + Risk Management + Oral and Written Communications _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. _ **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.