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Become A Digital Technician

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Working As A Digital Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $52,730

    Average Salary

What Does A Digital Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Digital Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Digital Technician jobs

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Digital Technician Career Paths

Digital Technician
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Computer Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Production Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Instructor Program Manager General Manager
Director Of Sales
10 Yearsyrs
Systems Administrator Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Freelance Photographer Marketing Manager General Manager
District Manager
7 Yearsyrs
Freelance Photographer Sales Specialist Account Manager
District Sales Manager
7 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Field Engineer Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Computer Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Production Artist Art Director Creative Director
Marketing Director
7 Yearsyrs
Production Artist Designer Graphic Designer
Marketing Manager
6 Yearsyrs
Field Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Specialist Analyst Business Analyst
Product Manager
7 Yearsyrs
Production Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Systems Administrator Senior Consultant Solutions Architect
Solutions Manager
8 Yearsyrs
Instructor Assistant Director General Manager
Territory Manager
7 Yearsyrs
Technical Support Specialist Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Graphic Technician 3.9 years
Network Technician 3.1 years
Digital Technician 3.0 years
Media Technician 2.9 years
Printer Technician 2.8 years
Digital Imager 2.6 years
Technician 2.6 years
On-Site Technician 2.4 years
Mobile Technician 2.3 years
Digital Specialist 2.2 years
Junior Technician 1.6 years
Voip Technician 1.5 years
Top Employers Before
Internship 11.6%
Technician 5.8%
Assistant 3.3%
Cashier 3.3%
Manager 3.0%
Top Employers After
Photographer 10.7%
Technician 6.6%
Internship 4.8%
Owner 4.1%
Specialist 3.8%
Instructor 3.4%
Volunteer 3.1%

Digital Technician Demographics

Gender

Male

73.4%

Female

25.1%

Unknown

1.5%
Ethnicity

White

78.5%

Hispanic or Latino

10.3%

Asian

8.8%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

36.7%

German

12.2%

Chinese

6.1%

Carrier

6.1%

Italian

6.1%

Japanese

4.1%

Mandarin

4.1%

Russian

2.0%

Czech

2.0%

Greek

2.0%

French

2.0%

Occidental

2.0%

Urdu

2.0%

Persian

2.0%

Slovak

2.0%

Hindi

2.0%

Tagalog

2.0%

Polish

2.0%

Korean

2.0%
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Digital Technician Education

Schools

Rochester Institute of Technology

8.2%

School of Visual Arts

7.2%

Savannah College of Art and Design

7.2%

Columbia College Chicago

7.2%

University of Texas at Austin

7.2%

University of Phoenix

6.2%

Community College of the Air Force

5.2%

New York University

4.1%

University of Central Missouri

4.1%

Brooks Institute

4.1%

Ohio State University

4.1%

Hallmark Institute of Photography

4.1%

University of Connecticut

4.1%

University of Washington

4.1%

DePaul University

4.1%

University of Houston

4.1%

Rhode Island School of Design

4.1%

University of North Carolina at Charlotte

4.1%

Michigan Technological University

3.1%

University of Wisconsin - Whitewater

3.1%
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Majors

Photography

20.0%

Graphic Design

12.1%

Business

9.8%

Electrical Engineering

8.8%

Computer Science

6.5%

Fine Arts

5.1%

Electrical Engineering Technology

4.0%

Communication

4.0%

Computer Information Systems

4.0%

Information Technology

3.5%

Computer Applications

3.0%

English

2.8%

History

2.3%

Graphic Communications

2.3%

Education

2.1%

Criminal Justice

2.1%

Marketing

2.1%

Management

1.9%

Computer Networking

1.9%

Journalism

1.9%
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Degrees

Bachelors

41.1%

Other

25.7%

Associate

14.6%

Masters

11.7%

Certificate

4.1%

Diploma

1.4%

Doctorate

0.9%

License

0.6%
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Full Time
Part Time
Internship
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Top Skills for A Digital Technician

AdobePhotoshopCustomerServiceProductPhotographyTroubleshootNetworkPrintersTechnicalSupportPCFiberOpticTDigitalWindowsMacIllustratorAnalogDigitalFilesGraphicDesignInternetT1DigitalTechColorCorrectionCustomerSatisfaction

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Top Digital Technician Skills

  1. Adobe Photoshop
  2. Customer Service
  3. Product Photography
You can check out examples of real life uses of top skills on resumes here:
  • Used Adobe photoshop and Capture One to process and correct images.
  • Collaborate with regional manager on how to improve installation time, customer service, time management
  • Provided company with product photography on a day-to-day basis.
  • Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
  • Walked field technicians through installing, troubleshooting juniper VPN, Switches, Servers, POS, workstations and network printers.

Top Digital Technician Employers

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