Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Digital Technician
Top Careers After Digital Technician
Hispanic or Latino10.3%
Black or African American0.6%
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Rochester Institute of Technology8.2%
School of Visual Arts7.2%
Savannah College of Art and Design7.2%
Columbia College Chicago7.2%
University of Texas at Austin7.2%
University of Phoenix6.2%
Community College of the Air Force5.2%
New York University4.1%
University of Central Missouri4.1%
Ohio State University4.1%
Hallmark Institute of Photography4.1%
University of Connecticut4.1%
University of Washington4.1%
University of Houston4.1%
Rhode Island School of Design4.1%
University of North Carolina at Charlotte4.1%
Michigan Technological University3.1%
University of Wisconsin - Whitewater3.1%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Associate, Digital Business & Technology||BOOZ & Company (N.A.) Inc.||Los Angeles, CA||Apr 07, 2014||$140,000|
|Associate, Digital Business & Technology||BOOZ & Company (N.A.) Inc.||Boston, MA||Feb 17, 2014||$137,980|
|Associate, Digital Business & Technology||BOOZ & Company (N.A.) Inc.||New York, NY||Aug 19, 2014||$135,000|
|Associate, Digital Business & Technology||BOOZ & Company (N.A.) Inc.||Chicago, IL||Sep 05, 2014||$135,000|
|Associate, Digital Business & Technology||PWC Strategy& (Us) Inc.||Chicago, IL||Oct 01, 2014||$135,000|
|Cloud Platform Engineer-Consumer Digital Technology||NIKE, Inc.||Beaverton, OR||Aug 17, 2015||$130,000|
|Global Digital Creative and Technology Advocate||IBM Corporation||Cambridge, MA||Nov 08, 2016||$128,211 -
|Associate, Digital Business & Technology||PWC Strategy& (Us) Inc.||Chicago, IL||Nov 30, 2014||$125,000|
|Associate, Digital Business & Technology, Health||PWC Strategy& (Us) Inc.||Arlington, VA||Sep 15, 2014||$125,000|
|Program Manager-Consumer Digital Technology||NIKE, Inc.||Beaverton, OR||Sep 23, 2016||$124,485|
|Application Engineer, .NET-Consumer Digital Technology||NIKE, Inc.||Beaverton, OR||Aug 31, 2015||$117,000|
|Application Developer-Digital Tech||Jpmorgan Chase & Co.||New York, NY||Jul 25, 2016||$113,000|
|Digital Technical Advertising Support||at&T Services, Inc.||El Segundo, CA||May 12, 2016||$110,000|
|Site Reliability Engineer, Consumer Digital Technology||NIKE, Inc.||Beaverton, OR||Jan 12, 2015||$110,000|
|Site Reliability Engineer-Consumer Digital Technology||NIKE, Inc.||Beaverton, OR||Nov 16, 2015||$108,000|
|Digital & Technology Ecommerce Strategist||This Place Inc.||Seattle, WA||Aug 15, 2016||$105,000|
|Consultant, Technology, Deloitte Digital, Digital Content||Deloitte Consulting LLP||San Francisco, CA||Nov 14, 2016||$96,867 -
|Consultant, Technology, Deloitte Digital, Digital Customer||Deloitte Consulting LLP||New York, NY||Sep 21, 2016||$91,563 -
|Director of Digital Technology||Museum of The City of New York||New York, NY||Feb 17, 2015||$90,000|
|Manager, Digital Technical Operations-Quality SE||CNBC LLC||Englewood Cliffs, NJ||Jun 20, 2011||$90,000 -
|Consultant, Technology, Deloitte Digital, Digital Customer||Deloitte Consulting LLP||Houston, TX||Jan 11, 2016||$82,036 -
|Consultant, Technology, Deloitte Digital, Ecommerce & Portals||Deloitte Consulting LLP||Denver, CO||Jan 02, 2016||$82,000 -
|Consultant, Technology, Deloitte Digital, Ecommerce & Portals||Deloitte Consulting LLP||Houston, TX||Feb 17, 2016||$82,000 -
|Consultant, Technology, Deloitte Digital, Ecommerce & Portals||Deloitte Consulting LLP||Milwaukee, WI||Apr 21, 2016||$82,000 -
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