Dining room captain vs dining room server

Differences between dining room captain and dining room server duties and responsibilities

Dining room captain example responsibilities.

• Manage inventory and payroll accounting.
• Interact with patrons; present menu, advise on food preparation and recommendations, and consult on wine selections and pairing.
• Fill in as acting wine steward when need, to help guest with knowledge and navigation of the wine list.
• Maintain effective communication and leadership with production and service staff in quality food production environment.
• Exceed expectations, exceptional organizational and bartending skills.
• Monitor incoming calls on a high-volume, multi-line phone using proper telephone etiquette at all times.

Dining room server example responsibilities.

• Schedule all reservations and plan seating arrangements with management prior to dinner service.
• Contribute wine and food pairing knowledge to allow for guarantee customer satisfaction during dining experience.
• Clean and polish glass shelves and doors of service bars and equipment.
• Used a POS to charge members and their guests for monthly billing.
• Assist in overseeing the day-to-day operations and performance of the VIP service team.
• Coordinate VIP services including; greet and check in VIP's as they arrive at the hotel.
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