Dining room captain job description

The In Room Dining Captain will manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with room service manager through department tools.
Essential Functions of the Job
• Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company
• Control Labor costs: Monitor ProfitSword and adjust staffing levels appropriately
• Responsible for the safety and proper handling of staff and equipment
• Supervise staff in their work, whilst maintaining high performance levels
• Oversee table set-up, side duties and delivery times
• Supervise the care of equipment; minimize waste, breakage and misuse
• Take monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions
• Know all current IRD menus and food descriptions
• Familiar with all current E47 and Ajax Tavern Menus
• Well versed in all wine by the glass offerings
• Communicate with both IRD and Culinary staff regularly. Seek out staff opinion for improving operations
• Train all new hires to five star standards
• Ensure room service area is clean and maintained. Keep back of the house clean and organized
• Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met
• Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable
• Supervise the Mini Bar program: reduce wastage and suggest new products
• Supervise the creation and delivery of interesting and attractive guest amenities
• Demonstrate knowledge of safety and fire procedures
• Assist in emergency and security procedures as directed by management and the established emergency plan
• Enforce Local liquor and sanitation ordinances

Additional Job Duties
• Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
• Report to shift on time
• Complete tasks and projects delegated by your supervisor
• Assist other departments as business volumes and staff levels demand

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.
Job Description

$12 per hour plus tips and service charge! Ensure proper training, and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Be the Manager on Duty in absence of a Food & Beverage Manager.

Responsibilities

* Responsible to answer the phone within three rings.
* Assist in weekly payroll and scheduling responsibilities.
* Perform daily and monthly inventories.
* Audit associates on Moments of Service Standards on a regular basis.
* Ensuring proper tray set up procedures.
* Monitor guest room floors to ensure a successful day to day operation.
* Participate in menu planning and room service specials.
* Participate in Room Service sales promotion.
* Monitor and respond appropriately to feedback from guests.
* Be creative with enhancing or upgrading amenities.
* Create amenities for sales promotion.
* Perform all necessary cashier duties when needed.
* Examine food and beverage preparation.
* Participate in interviewing and training of new associates.
* Must follow prepared scenario to encourage upselling.
* Give the approximate time of delivery for the order.
* Prepare payment of checks.
* Knowledge of food menu and wine list.
* Know and adhere to all liability laws.
* Printing of reports at the end of the shift and banking out.
* Must have knowledge on maintaining, and stocking and ordering product.

Qualifications

* Must have previous Food & Beverage experience, preferably in hospitality.
* High School or GED preferred.
* Must have the ability to multi task.
* Must be able to lead, develop, and train others.
* Must have strong Communication Skills.
* Strong problem solving skills preferred.
* TIPS certification required.

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

In-Room Dining Captain

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SUMMARY

The In-Room Dining captain is responsible for supervising the daily tasks of In-Room Dining Associates, ensuring accuracy and timeliness.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

* Conducting pre-shift meetings on a daily basis
* Participating in ongoing training of Associates to ensure performance continues to improve and all hotel service standards are consistently being met
* Recognizing outstanding performance by service personnel and handling discipline as per hotel standard operating procedures
* Assisting in ordering and maintaining par levels in the In-Room Dining department
* Completing reports on production, filling out necessary requisitions and controlling distribution of necessary supplies
* Assisting the In-Room Dining Manager with scheduling and controlling labor costs
* Ensuring proper set up of department area, making sure all mise en place is ready so that orders are not delayed
* Inspecting daily set-up, presentation, and delivery of amenities
* Controlling the order load of In-Room Dining Servers
* Maintaining proper condition and cleanliness of In-Room Dining area and assets
* Assisting all other Associates and ensuring they are providing the highest level of customer service
* Communicating with the kitchen regarding any special needs or requests
* Delivering guest orders and amenities in a timely manner with 100% accuracy
* Performing related duties as directed

QUALIFICATIONS

* High School Diploma or equivalent education preferred
* One (1) to two (2) years' experience in In-Room Dining at an upscale hotel required
* Two (2) to three (3) years' experience in customer service preferred
* Good written and verbal communication skills
* Must possess required state/local compliance certifications
* Must be willing to participate in a learning environment

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours. Must be able to lift up to 25 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.