Dining room hostess vs customer service and serving

Differences between dining room hostess and customer service and serving duties and responsibilities

Dining room hostess example responsibilities.

• Assist guests in booking reservations and manage guest history data using OpenTable reservation system.
• Supervise efficient working and maintain cleanliness.
• Monitor cleanliness of dining room and overall resident satisfaction, encourage resident socialization, assist with meals as needed.
• Show exceptional leadership skills in delegating tasks to other employees while encouraging and motivating teams to exceed expectations from management.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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