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Become A Dining Room Manager

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Working As A Dining Room Manager

  • Performing for or Working Directly with the Public
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Handling and Moving Objects
  • Training and Teaching Others
  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • $51,723

    Average Salary

What Does A Dining Room Manager Do

Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.

Duties

Food and beverage serving and related workers typically do the following:

  • Greet customers and answer their questions about menu items and specials
  • Take food or drink orders from customers
  • Prepare food and drink orders, such as sandwiches, salads, and coffee
  • Relay customers’ orders to other kitchen staff
  • Serve food and drinks to customers at a counter, at a stand, or in a hotel room
  • Clean assigned work areas, dining tables, or serving counters
  • Replenish and stock service stations, cabinets, and tables
  • Set tables or prepare food trays for new customers

Food and beverage serving and related workers are the front line of customer service in restaurants, cafeterias, and other food service establishments. Depending on the establishment, they take customers’ food and drink orders and serve food and beverages.

Most work as part of a team, helping coworkers to improve workflow and customer service. The job titles of food and beverage serving and related workers vary with where they work and what they do.

The following are examples of types of food and beverage serving and related workers: 

Combined food preparation and serving workers, including fast food, are employed primarily by fast-food restaurants. They take food and beverage orders, prepare or retrieve items when ready, fill cups with beverages, and accept customers’ payments. They also heat food items and make salads and sandwiches.

Counter attendants take orders and serve food over a counter in snack bars, cafeterias, movie theaters, and coffee shops. They fill cups with coffee, soda, and other beverages, and may prepare fountain specialties, such as milkshakes and ice cream sundaes. Counter attendants take carryout orders from diners and wrap or place items in containers. They clean counters, prepare itemized bills, and accept customers’ payments.

Food servers, nonrestaurant, serve food to customers outside of a restaurant environment. Many deliver room service meals in hotels or meals to hospital rooms. Some act as carhops, bringing orders to customers in parked cars.

Dining room and cafeteria attendants and bartender helpers—sometimes collectively referred to as bus staff—help waiters, waitresses, and bartenders by cleaning and setting tables, removing dirty dishes, and keeping serving areas stocked with supplies. They also may help waiters and waitresses by bringing meals out of the kitchen, distributing dishes to diners, filling water glasses, and delivering condiments. Cafeteria attendants stock serving tables with food trays, dishes, and silverware. They sometimes carry trays to dining tables for customers. Bartender helpers keep bar equipment clean and glasses washed. 

Hosts and hostesses greet customers and manage reservation and waiting lists. They may direct customers to coatrooms, restrooms, or a waiting area until their table is ready. Hosts and hostesses assign guests to tables suitable for the size of their group, escort patrons to their seats, and provide menus. They also take reservations over the phone, arrange parties, and help with other customers’ requests.

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How To Become A Dining Room Manager

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Dining Room Manager Videos

Server (fine dining), Career Video from drkit.org

In-Room Dining Server - emerit Training and Certification

Hospitality Management Unit

Dining Room Manager Jobs

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Average Length of Employment
Bartender Manager 3.8 years
Restaurant Manager 3.8 years
Bar Manager 3.1 years
FOH Manager 2.7 years
Stock Room Manager 2.4 years
Top Careers Before Dining Room Manager
Server 12.3%
Manager 8.8%
Waitress 5.3%
Internship 5.1%
Bartender 3.9%
Supervisor 3.5%
Line Cook 2.8%
Top Careers After Dining Room Manager
Manager 9.4%
Server 8.9%
Bartender 3.5%
Owner 3.3%
Waitress 3.1%
Director 2.8%

Do you work as a Dining Room Manager?

Dining Room Manager Demographics

Gender

Female

57.3%

Male

41.5%

Unknown

1.2%
Ethnicity

White

65.9%

Hispanic or Latino

13.6%

Black or African American

10.4%

Asian

6.6%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

57.5%

Italian

9.2%

French

8.0%

Portuguese

2.3%

German

2.3%

Romanian

2.3%

Greek

2.3%

Arabic

2.3%

Turkish

1.1%

Filipino

1.1%

Hungarian

1.1%

Hebrew

1.1%

Cantonese

1.1%

Chechen

1.1%

Venetian

1.1%

Dakota

1.1%

Hindi

1.1%

Tagalog

1.1%

Mandarin

1.1%

Afrikaans

1.1%
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Dining Room Manager Education

Schools

Johnson & Wales University

15.1%

University of Phoenix

10.9%

Cornell University

8.1%

Culinary Institute of America

6.6%

Michigan State University

5.4%

University of Wisconsin - Stout

4.7%

Pennsylvania State University

4.7%

University of South Florida

4.3%

Southern New Hampshire University

4.3%

University of Central Florida

3.9%

Ferris State University

3.5%

West Virginia University

3.5%

James Madison University

3.5%

San Francisco State University

3.1%

Ohio State University

3.1%

Eastern Michigan University

3.1%

Grand Valley State University

3.1%

Purdue University

3.1%

Sinclair Community College

3.1%

University of Arizona

3.1%
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Majors

Business

22.8%

Hospitality Management

14.9%

Culinary Arts

7.7%

Health Care Administration

7.5%

Management

6.8%

Psychology

5.4%

Communication

3.6%

Criminal Justice

3.5%

Accounting

3.5%

Education

3.4%

Liberal Arts

3.1%

Nursing

2.8%

General Studies

2.5%

English

2.3%

Marketing

2.3%

Food And Nutrition

1.9%

Sociology

1.7%

Medical Assisting Services

1.5%

Human Resources Management

1.5%

Nursing Assistants

1.4%
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Degrees

Bachelors

38.3%

Other

32.3%

Associate

14.7%

Masters

7.4%

Certificate

4.5%

Diploma

1.2%

License

0.8%

Doctorate

0.8%
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Dining Room Manager Videos

Server (fine dining), Career Video from drkit.org

In-Room Dining Server - emerit Training and Certification

Hospitality Management Unit

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Real Dining Room Manager Salaries

Job Title Company Location Start Date Salary
Dining Room Operations Manager Old Westbury Golf & Country Club Inc. Old Westbury, NY Sep 21, 2016 $69,200 -
$89,200
Dining Room Manager Addison Reserve Country Club Delray Beach, FL Apr 02, 2016 $68,910
In Room Dining Manager Four Seasons Hotels Corporate Services Inc. Beverly Hills, CA Jun 15, 2010 $66,150
In Room Dining Manager Four Seasons Corporate Services Inc. Beverly Hills, CA Aug 01, 2010 $66,150
Dining Room Manager House of Japan Restaurant Dublin, OH Apr 16, 2015 $60,424
In Room Dining Manager Cps 1 Realty LP New York, NY Feb 22, 2010 $60,000 -
$65,000
Dining Room Manager Fresh Meadow Country Club Lake Success, NY Aug 10, 2014 $52,894
Dining Room Manager Royal Garden, Inc. D/B/A KEUM Ho Jung Edison, NJ Oct 31, 2014 $52,000
Dining Room Manager Fresh Meadow Country Club Lake Success, NY Aug 10, 2013 $50,274
Dining Room Manager Senior Living Solutions Hillsborough, NJ Jun 01, 2015 $49,545
Dining Room Manager Senior Living Solutions Hillsborough, NJ Sep 01, 2015 $49,545
Dining Room Manager Bridgeway Care Center Bridgewater, NJ Sep 06, 2014 $49,462
Dining Room Manager Addison Reserve Country Club, Inc. Delray Beach, FL Sep 11, 2015 $48,630
Dining Room Manager Grey Oaks Country Club, Ltd Naples, FL Sep 01, 2014 $48,523
In Room Dining Manager Hay Adams Holdings LLC Washington, DC Aug 10, 2014 $46,000
Dining Room Manager Addison Reserve Country Club, Inc. Delray Beach, FL Sep 18, 2015 $45,000
Dining Room Manager Patina Group Newco LLC Los Angeles, CA Nov 16, 2011 $45,000
Dining Room Manager Fresh Meadow Country Club Lake Success, NY Oct 01, 2012 $43,410
Dining Room Manager Quail Valley Club LLC Vero Beach, FL Apr 21, 2010 $42,000
In Room Dining Manager GHM (South Beach) LLC Miami Beach, FL Sep 01, 2010 $37,100
Dining Room Manager CTM International Investment, Inc. DBA Hong Kong Houston, TX Mar 08, 2016 $36,000

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Top Skills for A Dining Room Manager

  1. Menu Items
  2. Customer Service
  3. Kitchen Equipment
You can check out examples of real life uses of top skills on resumes here:
  • Managed a complete overhaul (2009), including collaboration with construction, selecting menu items, hiring and training staff.
  • Emanated a positive attitude & delivered efficient & friendly customer service.
  • Managed cleaning and sanitation of all kitchen equipment before, after, and between meals.
  • Control of all alcoholic and nonalcoholic beverage purchases and inventory.
  • Maintained a safe, secure, and sanitary environment by establishing and enforcing company standards and procedures on sanitation and security.

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Top 10 Best States for Dining Room Managers

  1. Hawaii
  2. North Dakota
  3. District of Columbia
  4. Nevada
  5. Massachusetts
  6. Washington
  7. Vermont
  8. Oregon
  9. Arizona
  10. Rhode Island
  • (67 jobs)
  • (80 jobs)
  • (135 jobs)
  • (201 jobs)
  • (527 jobs)
  • (440 jobs)
  • (28 jobs)
  • (238 jobs)
  • (409 jobs)
  • (56 jobs)

Top Dining Room Manager Employers

Jobs From Top Dining Room Manager Employers

Dining Room Manager Videos

Server (fine dining), Career Video from drkit.org

In-Room Dining Server - emerit Training and Certification

Hospitality Management Unit

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