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Support Analyst jobs at Direct Travel - 51 jobs

  • Analyst - Field Technology

    Wendy's 4.3company rating

    Dublin, OH jobs

    Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you! This role plays a pivotal role in the continuous rationalization and implementation of business-to-consumer, business-to-employee, and business-to-business technology hardware. From a hardware installation lifecycle perspective, this role predominately acts as a business analyst but also demonstrates project management and quality assurance functions. The Jr. Analyst- Field Technology will act accordingly on implementation campaigns/ new construction installation that have support issue customer experiences and business processes. Responsibilities * Contemplating, synthesizing, and facilitating prioritization of requirements and designs from the perspective of end-users and stakeholders (contributing to solution roadmap, documentation and installation requirements). * Managing post installation issue resolution from beginning to post implementation by utilizing the specific support teams that will resolve the issues while maintain constant contact with the customer (store) until resolution. The success of implementation and construction technology installations while giving white glove service is the primary goal. * Within implementation installations, contributing to execution of quality assurance, preparation of installation materials/session delivery, and provision of implementation support. * Conducting post-installation and run-time performance measurement. * Researching technology and industry trends for potential incorporation. What we expect from you * Bachelor's degree in Project Management or Business, with skillsets in support and /or related field required. * Business analysis experience in transformative 'installation" efforts aimed to deliver better end-user physical and technological experiences and business process optimization via delivery of hardware and software applications. Familiarity with all Wendy's technology (and capabilities/differences), device form-factors, and 'best-practice' trends is necessary. Experience should include rationalization/documentation of requirements and solutions designs related to supporting applications and business processes. Particular focus on contemplating, documenting, and training business process impacts is desired. (5+ years experience). * Experience conceiving and implementing capture of information to measure performance of installation processes and employing data analytics skills to anchor rationale for recommended improvements is expected. (5+ years experience) * Expertise participating in and managing multiple projects at a time is essential, which requires the ability to speak to the process and translate or reshape business expectations to coincide with the latest Wendy's Technology Hardware Stack. Leadership in the form of achieving derived milestones through cultivated teamwork and transparency is expected. (5+ years experience) * ServiceNow use, dashboard and reporting design experience, anchored from internal user perspective. Storyboarding continual improvement on processes visualizing better efficiency for interal team usage and reporting. (3+ years experience) * Experience executing (ideally in automated fashion) test cases and scripts. (3+ years experience) Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance. Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, *********************** NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws. Education: Bachelor's Degree Travel: 5% Pay Range: $63,000.00 - $107,000.00 Annually Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
    $32k-40k yearly est. 12d ago
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  • Senior Workday Payroll Support Analyst

    Shake Shack 3.8company rating

    Remote

    Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Senior Workday Payroll Support Analyst plays a pivotal role in ensuring the seamless operation and optimization of our Workday Payroll System. The role is responsible for leading technical payroll support within Workday, driving configuration and enhancement initiatives, and ensuring the overall health and accuracy of payroll operations. The role will have responsibility for managing complex technical issues, providing advanced troubleshooting support, and driving innovative solutions to enhance system functionality. Additionally, this role collaborates closely with stakeholders across various departments, serving as a subject matter expert and key point of contact for payroll-related inquiries and initiatives. The ideal candidate brings deep Workday Payroll expertise, thrives in a collaborative environment, and excels at solving complex system issues in support of our growing business. This is a Remote position. Job Responsibilities and Duties Assume leadership of technical support efforts for Workday U.S. Payroll, specializing in resolving intricate issues and providing expert guidance to the payroll team. Take ownership of configuring and maintaining Workday U.S. Payroll and Time Tracking modules, ensuring precise and streamlined processing of payroll data with a focus on accuracy, efficiency, and compliance. Lead the testing and implementation of Workday U.S. Payroll updates, enhancements, and Workday releases. Foster seamless collaboration with cross-functional teams including Compensation, Benefits, and Operations to elicit requirements, offer advanced technical solutions, and lead delivery of system enhancements. Organize and lead meetings with stakeholder group, contributing insights, and fostering a collaborative work environment. Write and maintain documentation of processes, configurations, and issue resolutions, ensuring comprehensive records are readily accessible. Exhibit effective communication skills when liaising with end-users, vendors, and team members, delivering articulate and succinct technical guidance. Provide dedicated support to the Controllership team's SOX configurable controls within Workday U.S. Payroll, ensuring that these controls are appropriately designed and function effectively. Related Experience Workday Payroll configuration experience required, 3+ years progressive Demonstrated technical experience in major system implementations and business process re-design initiatives Functional Payroll experience a - plus Compensation and Benefits experience, Restaurant industry experience preferred. Knowledge, Skills, and Abilities Deep understanding of payroll operations and system configuration within Workday. Workday Payroll Certification or equivalent. Familiarity with relevant regulations and laws governing US payroll processes. Strong analytical and troubleshooting skills with a focus on root cause resolution. Effective verbal and written communication skills, with the ability to explain technical details to non-technical users. Strong interpersonal skills and ability to thrive in a collaborative environment Ideal Candidate Previously owned the configuration of earnings and deduction calculations, managed pay results, and configured pay audits. The candidate should know how configure pay calculations, verify pay results and process payroll end to end. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: Weekly Pay and Performance bonuses Shake Shack Meal Discounts Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Medical, Dental, and Vision Insurance* Employer Paid Life and Disability Insurance* 401k Plan with Company Match* Paid Time Off* Paid Parental Leave* Access to Employee Assistance Program on Day 1 Pre-Tax Commuter and Parking Benefits Flexible Spending and Dependent Care Accounts* Development and Growth Opportunities *Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
    $78.3k-129.9k yearly Auto-Apply 6d ago
  • Senior Product Support Analyst

    Airline Tariff Publishing Company 4.1company rating

    Herndon, VA jobs

    ATPCO is the world's primary source for air fare content, holding over 200 million fares across 160 countries. Every day, the travel industry relies on ATPCO's technology and data solutions to help millions of travelers reach their destinations efficiently. Join us and contribute to the development of innovative applications that power global travel. ATPCO is everywhere people buy flights. We're not just shaping the future of air travel- we're redefining how and where great work happens. At ATPCO, we believe in flexibility, trust, and a culture where your wellbeing comes first Why Join Us? Remote-First Culture - Flexibility to work from home in your country of hire "Leave Your Way" PTO- Take the time you need, when you need it 401(k) with Generous Employer Match- Invest in your future Comprehensive Benefits- Medical, dental, vision, & mental health Global Tuition and Gym Reimbursement- Learn and grow on us Standby Flight Program- Explore the world Inclusive, Collaborative Culture- Be seen, heard, and valued Our Culture: We've built a remote-first culture rooted in trust, transparency, and belonging. With open-door leadership, weekly 1:1s, and real-time recognition, we keep our people connected and valued-no matter where they work. Our cultural pillars of Collaboration, Empowerment, Innovation, Learning, Transparency, and Trust guide how we show up for one another and grow together. Job Description As a Senior Product Support Analyst at ATPCO, you will provide comprehensive support to customers, leveraging your knowledge of the travel industry and ATPCO's product portfolio, including Retailing and Fare Management APIs within the Core Product Support, Retailing & API Support. Your role is to assist customers with inquiries, resolve pricing and product issues, and offer solutions that meet their business needs. You will play a critical role in troubleshooting, analyzing data, and ensuring customers fully understand and utilize ATPCO products. The position requires a blend of strong technical troubleshooting, customer support skills, and industry knowledge. Duties & Responsibilities: Serve as a subject matter expert for ATPCO's Retailing and Fare Management APIs, Baggage Calculator, Taxes, Fees, Charges (TFCs), and revenue accounting, diagnosing and resolving medium to highly complex issues. * Assist customers in understanding and using ATPCO products to meet their business objectives, providing clear and concise explanations of product functionality and data. * Solve pricing and product issues by applying analytical skills, critical thinking and industry knowledge. * Document recurring issues and create problem records to ensure comprehensive tracking and resolution, including data recording and reporting accuracy. * Collaborate cross-functionally with internal teams to test, troubleshoot, and resolve product-related challenges, offering insights for continuous improvement. * Support testing efforts for new product features and enhancements, ensuring they meet customer and industry requirements. * Follow up with partners to highlight and reinforce technical improvements in ATPCO solutions. * Provide on-call support for urgent off-hours issues, ensuring high-quality responses to critical customer inquiries. * Prioritize and manage tasks to meet deadlines without compromising the quality of support provided. * Continuously learn and stay updated on ATPCO's evolving product portfolio and industry trends to support customer needs more effectively. * Act as a liaison between customers and internal teams, ensuring feedback from customers is shared for product improvements. * Advocate for customers by escalating issues, providing feedback to product management, and ensuring customer pain points are addressed in product development efforts Ideal Candidate : * Analytical and detail-oriented problem solver with strong knowledge of airline pricing, fare management, or distribution systems. * Customer-focused communicator who can explain technical concepts and data clearly to both technical and non-technical audiences. * Skilled at diagnosing and resolving complex product and data issues across APIs, baggage, taxes, and revenue accounting tools. * Collaborative team player who works cross-functionally with Product, Engineering, and Customer teams to ensure issues are resolved and feedback drives product improvements. * Demonstrates strong technical aptitude (APIs, data validation, testing) and the ability to prioritize tasks while maintaining high-quality customer support. * Proactive learner who stays current on industry trends and ATPCO solutions, continuously enhancing expertise to support customer success Salary Range: $ 98,900- $114,800 * The disclosed range estimate has not been adjusted for applicable geographic differential associated with the US location* Qualifications Additional Information At ATPCO, we are deeply committed to diversity, equity, and inclusion. Our supportive policies promote work-life balance through flexible work arrangements, and we cultivate a workplace where every employee feels valued, respected, and a true sense of belonging. We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor All your information will be kept confidential according to EEO guidelines.
    $98.9k-114.8k yearly 19d ago
  • PC Support Technician

    EXOS 4.3company rating

    Columbus, OH jobs

    The position will: * Perform basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 and tier 2 level problems. * Troubleshoot Windows 10/11 OS. * Troubleshoot peripheral devices, including printers, scanners, and mobile devices. * Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. * Provide basic diagnosis, analysis and resolution of issues. * Extra consideration will be given to candidates with the ability to independently image and or reimage equipment in preparation for deployment. * Candidates with at least 2 years of verifiable experience working on a technical call center, including hands-on knowledge with computer hardware, software, and networks. * Candidates with key work experience and attributes, including: o Excellent written and oral communication skills. o Strong problem-solving and diagnostic skills. o Attention to detail. o Ability to provide customer service to clients over the phone and in-person. o Ability to work well with staff in a group setting when needed.
    $36k-60k yearly est. 60d+ ago
  • Loan Support Analyst

    PNC 4.1company rating

    Brecksville, OH jobs

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Collateral Monitoring Group organization, you will be based in Brecksville, OH. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. Must be physically present for Monthly Meeting in Brecksville office! As a Loan Support Analyst, you will provide ongoing collateral monitoring activities for lines of credit, with a borrowing base structure in line with the loan agreement, while maintaining accuracy of availability on ACBS. This ensures borrowing does not exceed the collateral. Work will be assigned from CLASS where you will have your own queue to verify. Through this you will have your own portfolio of customers and conduct reconcilement of the workbook per the customer portfolio. ***ATTENTION TO DETAIL IS CRITICAL*** Ideal candidate will have strong experience with Excel, being able to use it's multiple tools efficiently and effectively. Strong ATTENTION TO DETAIL is crucial for success within this role. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. **Job Description** + Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. + Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. + Ensures the appropriate materials and documentation are available to complete transactions. + Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. + Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. **Preferred Skills** Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies **Competencies** Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures **Work Experience** Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. **Education** Associates **Certifications** No Required Certification(s) **Licenses** No Required License(s) **Pay Transparency** Base Salary: $31,000.00 - $54,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. **Application Window** Generally, this opening is expected to be posted for two business days from 12/18/2025, although it may be longer with business discretion. **Benefits** PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . **Disability Accommodations Statement** If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. **Equal Employment Opportunity (EEO)** PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. **California Residents** Refer to the California Consumer Privacy Act Privacy Notice (****************************************************************************************************** to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $31k-54.5k yearly 41d ago
  • IT Analyst - The Langham, Boston

    Langham Hospitality Group 4.3company rating

    Remote

    A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, Boston is one of the city's most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group. Key Responsibilities: Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets Provide outstanding client and guest support in line with 5-star Hotel standards Available for guest room and meeting room technology support as necessary Conduct self in a most professional manner at all times to reflect the Hotel standards Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment Maintain inventory for all hardware and software assets Work with Director of IT to ensure strict enforcement of Infosec policies Create and maintain ActiveDirectory user and machine accounts Take lead on new user onboarding Act as an onsite expert for Microsoft Office products Under guidance of Director of IT, act as escalation point for A/V system troubleshooting Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary Support management and staff in their utilization of remote work software Ensure that each piece of computer equipment and the computer room are kept clean Organize and maintain repository of software and license information Act as “system owner” for select systems as delegated by Director of IT Any other IT-related duties as delegated by the Director of IT Qualifications: 2-3 years' experience supporting business systems Candidate should have a mature and professional attitude with good written and oral communication skills Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks An analytical approach to problems and a regard for detail and accuracy Able to provide help and support to both guests and colleagues Capable of seeking solutions and answers utilizing both group and external sources A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability Able to break down and relay technical information to non-technical persons All relevant certifications acquired and up to date Legally authorized to work in the United States Salary Range: $38.24 - $38.54 per hour For more information about the property, please visit: ****************************************************
    $38.2-38.5 hourly Auto-Apply 7d ago
  • Loan Support Analyst

    PNC 4.1company rating

    Homeworth, OH jobs

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Collateral Monitoring Group organization, you will be based in Brecksville, OH. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. Must be physically present for Monthly Meeting in Brecksville office! As a Loan Support Analyst, you will provide ongoing collateral monitoring activities for lines of credit, with a borrowing base structure in line with the loan agreement, while maintaining accuracy of availability on ACBS. This ensures borrowing does not exceed the collateral. Work will be assigned from CLASS where you will have your own queue to verify. Through this you will have your own portfolio of customers and conduct reconcilement of the workbook per the customer portfolio. ***ATTENTION TO DETAIL IS CRITICAL*** Ideal candidate will have strong experience with Excel, being able to use it's multiple tools efficiently and effectively. Strong ATTENTION TO DETAIL is crucial for success within this role.This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAnalytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation StrategiesCompetenciesAccuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating ProceduresWork ExperienceRoles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationAssociatesCertificationsNo Required Certification(s) LicensesNo Required License(s) Pay TransparencyBase Salary: $31,000.00 - $54,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 12/18/2025, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $31k-54.5k yearly Auto-Apply 9d ago
  • System Reliability & Support Specialist (ETL Informatica Production Support)

    PNC 4.1company rating

    Miamisburg, OH jobs

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability & Support Specialist within PNC's Technology organization, you will be based in Miamisburg, OH, Dallas, TX or Pittsburgh, PA. This position is part of the Information Delivery team which supports applications responsible for maintaining/providing reporting data and customer information pertaining to primarily Mortgage and Home Equity loans. This is a production support role, working with other teams on upcoming deployments including QA mock deployments, troubleshooting, testing, change request prep, address vulnerability findings, and any other aspects of maintaining applications readiness. Technical Skills: • ETL Informatica, API Services • Dynatrace, ServiceNow, Jira, Big Panda, uDeploy, Jenkins, BitBucket, SQL Developer, OCP (OpenShift Container Platform) • SQL, .NET, C# • Exadata, Mong, OraclePNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades. Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Develops in depth knowledge of supported systems and applications. Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, ETL (Informatica), Group Problem Solving, IT Production Support, Process Improvements, Release Management, Software Solutions, Troubleshooting, User Experience (UX) DesignCompetenciesAnalytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical TroubleshootingWork ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s) LicensesNo Required License(s) Pay TransparencyBase Salary: $51,750.00 - $103,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 12/04/2025, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call ************ and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
    $51.8k-103.5k yearly Auto-Apply 8d ago
  • Technical Support Analyst I

    Howard Hanna Real Estate Services 4.1company rating

    Cleveland, OH jobs

    Job Description SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees. Powered by JazzHR CPxVg3E7mB
    $37k-72k yearly est. 7d ago
  • IT Support Specialist

    AVI Foodsystems 4.1company rating

    Warren, OH jobs

    Job Description AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance Independently research and interpret user manuals to identify solutions for complex technical issues Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers Provide technical assistance for Point of Sale (POS) systems Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure Participate in structured cabling and wiring projects as needed Set up and support technology for presentations and meetings Strive to resolve issues on the first contact, minimizing the need for escalation Escalate unresolved or specialized issues to appropriate IT teams Perform software installations and upgrades on end-user devices Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. RequirementsQualifications: The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous. Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency-whether technical or non-technical-without sounding condescending. A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential. Skills: Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email Strong interpersonal skills with the ability to build positive working relationships Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE
    $28k-32k yearly est. 26d ago
  • You're the one they call when stuff needs to get done. Might as well get paid for it.

    Papa John's-Cleveland 4.2company rating

    North Canton, OH jobs

    Job DescriptionAssistant Manager$12.00-$17.00/hr Papa Johns Pizza Papa Johns is looking for Assistant Managers who are ready to level up. If you've got some restaurant or customer service experience and you're ready to lead shifts, help run the show, and keep the pizza flowing-we want you on our team.This is your chance to get management experience, earn solid pay, and grow into something bigger. And yeah, there's pizza involved. What's in it for you $12-$17/hr (based on experience) Flexible schedules-day, night, full-time, part-time Paid training (we don't just throw you in) Meal discounts because… pizza Team incentives and shoutouts for doing a great job Partial cell phone reimbursement Real chances to move up-many of our General Managers started in this role What You'll Be Doing Helping run the store and leading the crew during your shift Making sure orders go out fast, fresh, and correct Jumping in on phones, ovens, cut table-wherever needed Keeping customers happy and the vibe positive Making sure the place stays clean and on point Helping with cash handling, inventory, and shift planning What We're Looking For You've worked in food or retail before, and you're ready for more You're cool under pressure and can lead a team without being bossy You're dependable, upbeat, and ready to learn Must be 18 or older Sound like your kind of thing? Hit apply and let's make it official. We use eVerify to confirm U.S. Employment eligibility.
    $12-17 hourly 4d ago
  • Technical Support Analyst I

    Howard Hanna Real Estate Services 4.1company rating

    Mayfield Heights, OH jobs

    SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
    $37k-72k yearly est. Auto-Apply 36d ago
  • Technical Support Engineer - AI Cybersecurity Platform

    Abnormal Security 4.5company rating

    Remote

    About You You're an experienced, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion-committed to delivering exceptional support and building customer trust at every step. What You Bring: 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms. Strong knowledge of email security fundamentals, SaaS platforms, and cloud ecosystems like Microsoft 365, Google Workspace, Slack, Okta, Splunk, Crowdstrike, Cortex SOAR, Rest API or Zoom. Proven ability to debug complex technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams. Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. Familiarity with support and collaboration tools such as Salesforce, Jira, and Confluence. A mindset for continuous learning, efficiency, and improving both the customer experience and internal support processes. Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus. In This Role, You Will: Act as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email Security, AI Security Agents, and SaaS Security. Own and resolve inbound support tickets-including configuration issues, API questions, behavioral false positives, and threat investigations. Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust. Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation. Support seamless customer onboarding and engagement by working alongside Customer Success Managers. Create and maintain internal and external knowledge base content to improve case deflection and empower customers. Identify patterns in support interactions to flag recurring pain points and drive product improvements. #LI-EM5 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range:$24.52-$28.85 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .
    $24.5-28.9 hourly Auto-Apply 2d ago
  • Hospitality IT Production Management Analyst (9-Month Interim Position)

    Vail Resorts 4.0company rating

    Broomfield, CO jobs

    Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 512322_ _Reference Date: 10/28/2025_ _Job Code Function: Applications_
    $68.5k-87.1k yearly 5d ago
  • Hospitality IT Production Management Analyst (9-Month Interim Position)

    Vail Resorts 4.0company rating

    Broomfield, CO jobs

    Job Description Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Vail Resorts offers a ‘Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 512322 Reference Date: 10/28/2025 Job Code Function: Applications
    $68.5k-87.1k yearly 6d ago
  • You're the one they call when stuff needs to get done. Might as well get paid for it.

    Papa John's-Cleveland 4.2company rating

    Wooster, OH jobs

    Job DescriptionAssistant Manager$12.00-$17.00/hr Papa Johns Pizza Papa Johns is looking for Assistant Managers who are ready to level up. If you've got some restaurant or customer service experience and you're ready to lead shifts, help run the show, and keep the pizza flowing-we want you on our team.This is your chance to get management experience, earn solid pay, and grow into something bigger. And yeah, there's pizza involved. What's in it for you $12-$17/hr (based on experience) Flexible schedules-day, night, full-time, part-time Paid training (we don't just throw you in) Meal discounts because… pizza Team incentives and shoutouts for doing a great job Partial cell phone reimbursement Real chances to move up-many of our General Managers started in this role What You'll Be Doing Helping run the store and leading the crew during your shift Making sure orders go out fast, fresh, and correct Jumping in on phones, ovens, cut table-wherever needed Keeping customers happy and the vibe positive Making sure the place stays clean and on point Helping with cash handling, inventory, and shift planning What We're Looking For You've worked in food or retail before, and you're ready for more You're cool under pressure and can lead a team without being bossy You're dependable, upbeat, and ready to learn Must be 18 or older Sound like your kind of thing? Hit apply and let's make it official. We use eVerify to confirm U.S. Employment eligibility.
    $12-17 hourly 22d ago
  • Support Technician

    Dave & Buster's 4.5company rating

    Cincinnati, OH jobs

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $10.45 - $14.5 per hour Salary Range: 10.45 - 14.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $10.5-14.5 hourly Auto-Apply 60d+ ago
  • Hospitality IT Production Management Analyst (9-Month Interim Position)

    Vail Resorts 4.0company rating

    California jobs

    Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 512322_ _Reference Date: 10/28/2025_ _Job Code Function: Applications_
    $68.5k-87.1k yearly 5d ago
  • Hospitality IT Production Management Analyst (9-Month Interim Position)

    Vail Resorts 4.0company rating

    Indiana jobs

    Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary The Hospitality IT Production Management Analyst provides and coordinates day-to-day support of all applications, systems, and interfaces within the Hospitality portfolio covering Lodging, Reservations, Sales, Golf and Spa, Transportation (EME), and other lines of business. This currently includes Inntopia, IQware, Jonas, SpaSoft, Hudson, Salesforce/Delphi, among others. Please note that this is a 9-month Interim Position for an employee on leave. The analyst position places an emphasis on vendor and stakeholder management as a primary responsibility, requiring continuous liaising between application vendors, end users, and internal stakeholders to facilitate the collaborative analysis, troubleshooting, and resolution of system issues and enhancements. In addition, this position involves daily taskwork including, but not limited to, ticketing management, compliance and change management requirements, testing coordination and execution, documentation (SOPs), and training. As an application owner, this position primarily focuses on complex (Tier 3 and 4) issues, working as part of the greater IT Hospitality team to proactively support the ongoing performance of the dynamic systems relied upon by end users within the Hospitality division. This requires working closely with the Business Analysts and Project Managers of the Hospitality IT Delivery Team, as well as a large network of interdepartmental partner teams across the enterprise. The ability to communicate, coordinate, and lead across a diverse set of stakeholders, each with varying degrees of technical expertise and involvement, is critical to the execution of the responsibilities of this role. A successful analyst in this role is a person with an affinity for problem-solving, analysis, and collaborative work. In addition, this person is excited by change, adapts quickly, and thrives in a dynamic environment wherein priorities and responsibilities shift quickly. Essential Job Responsibilities · Execute ongoing support and maintenance tasks as assigned, as well as routine annual duties · Troubleshoot, analyze, and resolve system issues and provide data to the user community · Lead prioritization discussions with stakeholders · Provide operational support and queue management for hospitality applications using IT Connect, Jira, and other external vendor ticketing systems · Develop, execute, and lead UAT testing for assigned releases/updates · Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes · Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments. · Lead focus groups to solicit user feedback based on current system usage and desired future system enhancements · Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation while ensuring all risk and compliance obligations are met · Other duties as assigned Job Requirements: · Proven track record using analytical and problem-solving skills · Solution oriented with desire to develop, learn new skills · Ability to self-lead through troubleshooting process in new topics and scenarios, including those with little or no existing documentation · Willingness to jump into new issues, challenges, and systems with positivity and excitement · Able to work a schedule that may include weekends, holidays, and after-hours support · Excellent communication skills; able to facilitate communication across multiple stakeholders · Able to work on multiple projects/tasks simultaneously, prioritize, and meet deadlines · Able to support cross-functional teams · Proven organizational and time management skills · In-depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. · Requirements gathering and documentation skills · Work order system experience, such as Heat/IT Connect, Jira, etc. · SQL and/or other relational database experience · Experience working with integrations, interfaces, and APIs · Basic understanding of Compliance, PCI, and SOX Preferred Skills: · IT schooling or equivalent job-related experience · Experience working knowledge of Vail Resorts organization and processes · Prior experience with Inntopia, IQware, Jonas, Hudson, Salesforce/Delphi, SpaSoft or similar hospitality software application experience · Automated process and testing experience · Experience in the ski or hospitality industry The expected Total Compensation for this role is $68,545.70 - $87,110.00. Individual compensation decisions are based on a variety of factors. **Job Benefits** + Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons + MORE employee discounts on lodging, food, gear, and mountain shuttles + 401(k) Retirement Plan + Employee Assistance Program + Excellent training and professional development Full Time roles are eligible for the above, plus: + Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) + Free ski passes for dependents + Critical Illness and Accident plans Vail Resorts offers a 'Hybrid' work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. _Requisition ID 512322_ _Reference Date: 10/28/2025_ _Job Code Function: Applications_
    $68.5k-87.1k yearly 5d ago
  • Client Support Specialist

    Buckland 3.6company rating

    Ohio jobs

    Buckland is looking for a Client Support Specialist What you'll be doing This intermediate-level role is pivotal in ensuring exceptional client experiences by supporting account management, coordinating service delivery, and maintaining strong client relationships. The Client Support Specialist is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquiries and identifying root causes to ensure permanent solutions. The ideal candidate is a natural communicator, highly organized, and thrives in a fast-paced environment. What we can offer you Competitive salary, benefits package, and matching retirement plan A friendly, collaborative work environment Opportunities for professional development & ongoing learning A chance to be part of a growing organization You will be responsible for Serve as a primary point of contact for client inquiries, ensuring timely and professional responses. Respond and resolve general and complex issues and ensure they are resolved at root cause. Maintain and monitor the relationship with our clients, continuously assessing strengths and potential weak points. Ensure clients are completely satisfied with the response and resolution to their inquiries or complaints. Coordinate and support the delivery of services to clients, ensuring alignment with expectations and timelines. Maintain accurate client records and update CRM systems regularly. Collaborate with internal teams to resolve client issues and ensure satisfaction. Prepare reports, presentations, and documentation for client meetings. Monitor client feedback and identify opportunities for service improvement. Support with other administrative and operational tasks as assigned. What we need from you Bachelor's Degree or diploma in Business or International Business or similar discipline. (CCS) Customs Certified Specialist Designation 2-4 years of experience in the Custom Brokerage industry. MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook. Strong communication and interpersonal skills. High level of organization, time management and attention to detail. Ability to manage multiple priorities and work independently. Strong verbal and written communication skills
    $33k-44k yearly est. 14d ago

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