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What is a director, customer relations and how to become one
A director of customer relations manages and leads the activities related to the improvement of their organization's customer service. Their role is vital in ensuring the optimization of the customer experience that their organization provides, as well as maximizing the resources available to the department.
Among a director of customer relation's duties are designing customer service improvement plans, managing departmental budgets, overseeing customer service improvement processes, and creating comprehensive training programs for customer service employees. A director of customer relations is also responsible for overseeing customer service performance metrics and reporting pertinent information to other upper-level managers.
The most ideal educational background for this role is a degree in business, management, psychology, or another similar field. Apart from education, however, an aspiring director of customer relations must have years of industry experience and a proven track record of success in customer service improvement projects. Furthermore, they must be highly communicable, detail-oriented, and organized. A director of customer relations earns around $79,000 per year on average.
Avg. Salary $134,672
Avg. Salary $59,228
Growth rate 8%
Growth rate 0.3%
American Indian and Alaska Native 0.42%
Asian 5.13%
Black or African American 6.00%
Hispanic or Latino 9.15%
Unknown 4.67%
White 74.64%
Genderfemale 53.93%
male 46.07%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Director, customer relations career paths
Key steps to become a director, customer relations
Explore director, customer relations education requirements
Start to develop specific director, customer relations skills
Skills Percentages Customer Relations 15.90% Leveraged 10.75% Government Relations 5.48% Press Releases 4.81% Payroll 4.60% Complete relevant director, customer relations training and internships
Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New directors, customer relations learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a director, customer relations based on U.S. Bureau of Labor Statistics data and data from real director, customer relations resumes.Research director, customer relations duties and responsibilities
- Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
- Attend morning meeting daily and attend Medicare meetings weekly.
- Assist with payroll and create excel spreadsheets to document all sales status and quotas.
- Alert all departments through creating and delivering reports for guest preferences and VIP's.
Get director, customer relations experience
Generally, it takes 2-4 years to become a director, customer relations. The most common roles before becoming a director, customer relations include customer service representative, administrative assistant team lead and assistant manager.Prepare your director, customer relations resume
When your background is strong enough, you can start writing your director, customer relations resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a director, customer relations resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable director, customer relations resume templates
Build a professional director, customer relations resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your director, customer relations resume.
Apply for director, customer relations jobs
Now it's time to start searching for a director, customer relations job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
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Average director, customer relations salary
The average director, customer relations salary in the United States is $134,672 per year or $65 per hour. Director, customer relations salaries range between $91,000 and $197,000 per year.
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Director, customer relations reviews
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Updated January 8, 2025
