Director, customer relations vs assistant director, communications

The differences between directors, customer relations and assistant directors, communications can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a director, customer relations, becoming an assistant director, communications takes usually requires 4-6 years. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $54,965 average annual salary of an assistant director, communications.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for an assistant director, communications are customer service, property management, and professional development.

Director, customer relations vs assistant director, communications overview

	Director, Customer Relations	Assistant Director, Communications
Yearly salary	$134,672	$54,965
Hourly rate	$64.75	$26.43
Growth rate	8%	3%
Number of jobs	26,470	36,340
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 70%
Average age	42	48
Years of experience	4	6

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does an assistant director, communications do?

An assistant communications director is responsible for managing the communicative operations across the company, handling the dissemination of information among employees, and releasing management announcements to media platforms. Assistant communications directors draft project techniques and strategies, as well as monitoring social media contents and press releases. They also identify business opportunities by analyzing recent trends that would generate more revenue resources and increase the company's profits. An assistant communications director must have excellent communication and organizational skills, especially in assessing business information to prevent miscommunications and negative publications.

Director, customer relations vs assistant director, communications salary

Directors, customer relations and assistant directors, communications have different pay scales, as shown below.

	Director, Customer Relations	Assistant Director, Communications
Average salary	$134,672	$54,965
Salary range	Between $91,000 And $197,000	Between $30,000 And $100,000
Highest paying City	Carson City, NV	Boston, MA
Highest paying state	Nevada	Connecticut
Best paying company	California Resources	Pace University
Best paying industry	Manufacturing	Government

Differences between director, customer relations and assistant director, communications education

There are a few differences between a director, customer relations and an assistant director, communications in terms of educational background:

	Director, Customer Relations	Assistant Director, Communications
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 70%
Most common major	Business	Business
Most common college	Stanford University	University of Southern California

Director, customer relations vs assistant director, communications demographics

Here are the differences between directors, customer relations' and assistant directors, communications' demographics:

	Director, Customer Relations	Assistant Director, Communications
Average age	42	48
Gender ratio	Male, 46.1% Female, 53.9%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 8.4% Unknown, 4.1% Hispanic or Latino, 17.2% Asian, 5.2% White, 64.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	16%	12%

Differences between director, customer relations and assistant director, communications duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Assistant director, communications example responsibilities.

Manage and develop marketing, communication, and implementation process improvements for training curricula and the department's intranet website.
Increase Facebook followers from 100,000 to 300,000 by identifying and engaging supporters.
Engineer a statewide network of local Facebook groups that enable the campaign to easily communicate with supporters across the state.
Create and update an eye-catching, interactive Instagram account in order to keepall families aware of all camp activities and events.
Serve as representative to senior management team during community events and company spokesperson for division, including to nonprofit sector clients.
Develop best-in-class trade show presence that always generate positive ROI, in addition.

Director, customer relations vs assistant director, communications skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common assistant director, communications skills

Customer Service, 13%
Property Management, 7%
Professional Development, 7%
Alumni, 6%
Photoshop, 5%
Graphic Design, 5%

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Director, Customer Relations
Director, Customer Relations vs Assistant Director, Communications

Updated January 8, 2025

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