5 Director, Customer Relations Resume Examples

Five Key Resume Tips For Writing A Director, Customer Relations Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Relations, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Carl Stone
Director, Customer Relations
Employment History
Director, Customer Relations2020 - Present
Chick-fil-ARichmond, VA
  • Trained coworkers how to handle customer complaints as well as distinguish real and doctored complaints, thus improving overall productivity.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Assistant To The Director2019 - 2020
Howard UniversityWashington, DC
  • Represented the CFO as his translator in meetings with his direct reports in Latin America, Europe and Africa.
  • Entered payroll, Prepared monthly expense reports, charge accounts and petty cash.
  • Provide day to day support for the SVP Sales & Distribution.
  • Managed database of nationwide pharmacists' CE credits.
Office Manager2016 - 2019
HyattWashington, DC
  • Managed Front Desk, Guest Services, PBX, and Night Audit departments.
Catering Manager (Part-Time)2014 - 2016
HyattWashington, DC
  • Assisted the running of a Banquet department with 15,000 sq.ft.
  • Supervised set up of all banquet functions, meetings, conventions, and special events on and off premise.
Education
Bachelor's Degree In Business2013 - 2016
Strayer UniversityWashington, DC
 
 
Contact Information
Richmond, VA
(790) 555-6103
cstone@example.com
Skills
Staff Members
Product Quality
Customer Relations
Office Personnel
Scheduling Meetings
Health Care
Patient Accounts
POS
Real Estate
Logistics
 
 
Janice Butler
Director, Customer Relations
Main, PA
(810) 555-0552
jbutler@example.com
Skills
Key Performance IndicatorsCustomer ComplaintsInsurance CompaniesRProgram IntegrityProceduresCompany PoliciesCustomer RelationsC-LevelClinical Trials
 
 
Employment History
Director, Customer Relations2018 - Present
Merck & Co.Main, PA
  • Led change communication strategy with integration products and expanded marketing of Rhone Merieux poultry business into Merck AgVet to create Merial.
  • Worked with my Clients' HR staff to ensure program customization and process automation for their hiring needs.
  • Developed and maintained positive customer relationships.
Associate Director2010 - 2018
Merck & Co.Main, PA
  • Instituted project management guidelines within the organization to improve the ability to meet timelines, budgets and objectives.
  • Served as a member and lead for the Site Project Management Office (PMO).
  • Directed a 7 member team in providing operational, compliance and project management support across 7 regional logistical sites.
  • Led the Project Management Office, completed process improvement projects and managed several capital projects.
Program Manager2007 - 2010
CampCoMain, PA
  • Supervised 20 staff members, ensuring all areas of camp were running well, and attention to camper experience.
  • Coordinate the development of treatment plans and their implementation for each youth in the program.
  • Build and manage the newly formed TSC Project Management Office.
  • Recommend changes in program services to Executive Director.
  • Provided primary management and oversight for the completion of all contract deliverables.
Operations Officer2006 - 2007
Merck & Co.Main, PA
  • Improved project timeline accuracy by 75% implementing metrics for on time delivery for product development and process improvement projects.
  • Assisted Engineers with process flow and equipment layout for new product production (~$2M project budget).
  • Reduced redundant standard operating procedures by 10% to ensure accurate and reliable fulfillment of business operations.
Education
Bachelor's Degree of Psychology1998 - 2001
Pennsylvania State UniversityMain, PA
 
 
Christopher Simpson
Director, Customer Relations
Contact Information
Draper, UT
(480) 555-3343
csimpson@example.com
Skills
  • External Relations
  • Business Development
  • Incident Reports
  • Program Compliance
  • VIP
  • Oversight
  • Payroll
  • Independent Living
  • Facility
  • Procedures
 
 
Employment History
Director, Customer Relations2012 - Present
eBay
Draper, UT
  • Account management of site redesigns, usability & A/B testing initiatives liaising between creative & IT teams.
  • Train new employees on shipping and quality control procedures.
Deputy Director2010 - 2012
eBay
Draper, UT
  • Managed and oversaw information technology, facilities and deposit processing functions of the bank.
  • Direct oversight of new and continuing training projects.
  • Direct oversight of consolidation project of NOC, SOC, and Incident Management team consolidation to a single Command Center Unit.
  • Employed Project Management principles to manage application requirements, time and budgets.
Program Director2006 - 2010
Lending Robert E Phys
Chandler, AZ
  • Coordinated organization wide special events with hundreds of participants.
  • Program Director, Training Consultant (Foundations Behavioral Health) of a psychiatric hospital, residential care facility.
  • Provided oversight and vision to facility and camp program development (Budget in excess of $500,000 annually).
Director Of Social Services1996 - 2006
Anthem
Chandler, AZ
  • Enhanced aesthetics and increased marketing appeal for entire facility with seasonal d cor.
  • Supervised social services department for 180 bed facility, developing effective company policies and procedures in support of agency missions.
  • Conducted resident rights in-services for other staff.
  • Utilize consultation data and social work experience to plan and coordinate patient care following through to ensure service efficacy.
  • Formulated treatment plans and completed assessments on patients upon admission, quarterly, annually, and at discharge.
  • Help provide residents with outside referrals and community resources.
Education
Bachelor's Degree of Business1987 - 1990
American InterContinental University
Chandler, AZ
 
 
Jordan Roberts
Director, Customer Relations
Contact Info
New York, NY
(520) 555-7769
jroberts@example.com
Skills
Twitter
Health Care
Campaign Staff
Leukemia
Campaign Coordinators
Campaign Goals
Company Website
SEM
Retail Partners
Revenue Growth
Employment History
Director, Customer Relations2020 - Present
Estee LauderNew York, NY
  • Create customer service procedures and hold training sessions for all employees.
  • Work closely with the IT Director to maintain security and customer relations.
Campaign Manager2018 - 2020
Toledo Board of Jewish EducationNew York, NY
  • Directed and coordinated staff, faculty, and volunteers to accomplish an historic comprehensive campaign of $113.8 million.
  • Collaborate with Sales on campaign management strategy for select categories.
  • Influenced over $8 million in revenue during my career with LLS.
  • Managed monthly PPC budgets efficiently and accurately.
Social Media Manager2014 - 2018
McGraw-Hill EducationColumbus, OH
  • Spearheaded effort to evaluate and recommend new Content Management System.
  • Content management for inventory items & press photos.
  • Coordinated social media content utilizing Facebook, Twitter, Hearsay and LinkedIn.
Brand Manager2011 - 2014
Old NavyColumbus, OH
  • Maintained organization and cleanliness on the sales floor and in the back room.
  • Position Maintained constant presence on the sales floor.
  • Assist with processing freight and merchandise sales floor.
  • Invite customers to apply for our Old Navy Card while on the sales floor, fitting room, and check-out.
Education
Bachelor's Degree of Business2003 - 2006
Liberty UniversityLynchburg, VA
 
 
Christina Dixon
Director, Customer Relations
Dallas, TX
(480) 555-9066
cdixon@example.com
Experience
Director, Customer Relations2020 - Present
Chick-fil-ADallas, TX
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Trained coworkers how to handle customer complaints as well as distinguish real and doctored complaints, thus improving overall productivity.
  • Resolved any and all customer complaints, issues and or concerns with high satisfaction returns.
Call Center Manager2014 - 2020
VerizonDallas, TX
  • Provided escalated Telephony, Video, Internet, and billing support for clientele.
  • Managed the daily operations of a team of twenty full and part time Customer Service Call Center Representatives;.
  • Provided guidance throughout the implementation of new process and procedures.
  • Establish standard and procedures according to company cultures and values
Sales Manager2012 - 2014
VerizonDallas, TX
  • Direct sales floor activities, assist customers and resolve customer complaints in a timely and empathetic manner.
  • Exceeded sales goals as District Manager; 5 years of 120%+ to plan.
  • Promoted to lead sales representative through meeting and exceeding sales goals each month.
  • Researched, assigned and matched territories with sales reps based on territory characteristics and individual rep strengths.
  • Followed up with new customers to ensure satisfaction and addressed all customer service and billing issues as needed.
Catering Sales Manager2002 - 2012
Hilton Worldwide HoldingsLas Vegas, NV
  • Establish and maintain relationships with all accounts successfully meeting and exceeding sales goals.
  • Exceeded pre-opening sales goals by contracting catering events and maximizing revenue opportunities.
  • Work with banquet department leads and other operational departments to facilitate all group specifications and contractual requirements.
  • Worked on achieving and surpassing annual marketing and sales goals.
  • Work with Delphi, meeting matrix, star link,caterese
Skills
Site InspectionsMarket ResearchProceduresFinancial StatementsCompany PoliciesSales GoalsProduct KnowledgeCommunity EventsSales ProcessEvent Details
Education
Bachelor's Degree In Business1994 - 1997
American InterContinental UniversityChandler, AZ
 
 
Carl Stone
Director, Customer Relations
Employment History
Director, Customer Relations2020 - Present
Chick-fil-ARichmond, VA
  • Trained coworkers how to handle customer complaints as well as distinguish real and doctored complaints, thus improving overall productivity.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Assistant To The Director2019 - 2020
Howard UniversityWashington, DC
  • Represented the CFO as his translator in meetings with his direct reports in Latin America, Europe and Africa.
  • Entered payroll, Prepared monthly expense reports, charge accounts and petty cash.
  • Provide day to day support for the SVP Sales & Distribution.
  • Managed database of nationwide pharmacists' CE credits.
Office Manager2016 - 2019
HyattWashington, DC
  • Managed Front Desk, Guest Services, PBX, and Night Audit departments.
Catering Manager (Part-Time)2014 - 2016
HyattWashington, DC
  • Assisted the running of a Banquet department with 15,000 sq.ft.
  • Supervised set up of all banquet functions, meetings, conventions, and special events on and off premise.
Education
Bachelor's Degree In Business2013 - 2016
Strayer UniversityWashington, DC
 
 
Contact Information
Richmond, VA
(790) 555-6103
cstone@example.com
Skills
Staff Members
Product Quality
Customer Relations
Office Personnel
Scheduling Meetings
Health Care
Patient Accounts
POS
Real Estate
Logistics
 
 
Janice Butler
Director, Customer Relations
Main, PA
(810) 555-0552
jbutler@example.com
Skills
Key Performance IndicatorsCustomer ComplaintsInsurance CompaniesRProgram IntegrityProceduresCompany PoliciesCustomer RelationsC-LevelClinical Trials
 
 
Employment History
Director, Customer Relations2018 - Present
Merck & Co.Main, PA
  • Led change communication strategy with integration products and expanded marketing of Rhone Merieux poultry business into Merck AgVet to create Merial.
  • Worked with my Clients' HR staff to ensure program customization and process automation for their hiring needs.
  • Developed and maintained positive customer relationships.
Associate Director2010 - 2018
Merck & Co.Main, PA
  • Instituted project management guidelines within the organization to improve the ability to meet timelines, budgets and objectives.
  • Served as a member and lead for the Site Project Management Office (PMO).
  • Directed a 7 member team in providing operational, compliance and project management support across 7 regional logistical sites.
  • Led the Project Management Office, completed process improvement projects and managed several capital projects.
Program Manager2007 - 2010
CampCoMain, PA
  • Supervised 20 staff members, ensuring all areas of camp were running well, and attention to camper experience.
  • Coordinate the development of treatment plans and their implementation for each youth in the program.
  • Build and manage the newly formed TSC Project Management Office.
  • Recommend changes in program services to Executive Director.
  • Provided primary management and oversight for the completion of all contract deliverables.
Operations Officer2006 - 2007
Merck & Co.Main, PA
  • Improved project timeline accuracy by 75% implementing metrics for on time delivery for product development and process improvement projects.
  • Assisted Engineers with process flow and equipment layout for new product production (~$2M project budget).
  • Reduced redundant standard operating procedures by 10% to ensure accurate and reliable fulfillment of business operations.
Education
Bachelor's Degree of Psychology1998 - 2001
Pennsylvania State UniversityMain, PA
 
 
Christopher Simpson
Director, Customer Relations
Contact Information
Draper, UT
(480) 555-3343
csimpson@example.com
Skills
  • External Relations
  • Business Development
  • Incident Reports
  • Program Compliance
  • VIP
  • Oversight
  • Payroll
  • Independent Living
  • Facility
  • Procedures
 
 
Employment History
Director, Customer Relations2012 - Present
eBay
Draper, UT
  • Account management of site redesigns, usability & A/B testing initiatives liaising between creative & IT teams.
  • Train new employees on shipping and quality control procedures.
Deputy Director2010 - 2012
eBay
Draper, UT
  • Managed and oversaw information technology, facilities and deposit processing functions of the bank.
  • Direct oversight of new and continuing training projects.
  • Direct oversight of consolidation project of NOC, SOC, and Incident Management team consolidation to a single Command Center Unit.
  • Employed Project Management principles to manage application requirements, time and budgets.
Program Director2006 - 2010
Lending Robert E Phys
Chandler, AZ
  • Coordinated organization wide special events with hundreds of participants.
  • Program Director, Training Consultant (Foundations Behavioral Health) of a psychiatric hospital, residential care facility.
  • Provided oversight and vision to facility and camp program development (Budget in excess of $500,000 annually).
Director Of Social Services1996 - 2006
Anthem
Chandler, AZ
  • Enhanced aesthetics and increased marketing appeal for entire facility with seasonal d cor.
  • Supervised social services department for 180 bed facility, developing effective company policies and procedures in support of agency missions.
  • Conducted resident rights in-services for other staff.
  • Utilize consultation data and social work experience to plan and coordinate patient care following through to ensure service efficacy.
  • Formulated treatment plans and completed assessments on patients upon admission, quarterly, annually, and at discharge.
  • Help provide residents with outside referrals and community resources.
Education
Bachelor's Degree of Business1987 - 1990
American InterContinental University
Chandler, AZ
 
 
Jordan Roberts
Director, Customer Relations
Contact Info
New York, NY
(520) 555-7769
jroberts@example.com
Skills
Twitter
Health Care
Campaign Staff
Leukemia
Campaign Coordinators
Campaign Goals
Company Website
SEM
Retail Partners
Revenue Growth
Employment History
Director, Customer Relations2020 - Present
Estee LauderNew York, NY
  • Create customer service procedures and hold training sessions for all employees.
  • Work closely with the IT Director to maintain security and customer relations.
Campaign Manager2018 - 2020
Toledo Board of Jewish EducationNew York, NY
  • Directed and coordinated staff, faculty, and volunteers to accomplish an historic comprehensive campaign of $113.8 million.
  • Collaborate with Sales on campaign management strategy for select categories.
  • Influenced over $8 million in revenue during my career with LLS.
  • Managed monthly PPC budgets efficiently and accurately.
Social Media Manager2014 - 2018
McGraw-Hill EducationColumbus, OH
  • Spearheaded effort to evaluate and recommend new Content Management System.
  • Content management for inventory items & press photos.
  • Coordinated social media content utilizing Facebook, Twitter, Hearsay and LinkedIn.
Brand Manager2011 - 2014
Old NavyColumbus, OH
  • Maintained organization and cleanliness on the sales floor and in the back room.
  • Position Maintained constant presence on the sales floor.
  • Assist with processing freight and merchandise sales floor.
  • Invite customers to apply for our Old Navy Card while on the sales floor, fitting room, and check-out.
Education
Bachelor's Degree of Business2003 - 2006
Liberty UniversityLynchburg, VA
 

What Should Be Included In A Director, Customer Relations Resume

1

1. Add Contact Information To Your Director, Customer Relations Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Director, Customer Relations Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Director, Customer Relations Resume Relevant Education Example #1
Bachelor's Degree In Business 2014 - 2016
American InterContinental University Chandler, AZ
Director, Customer Relations Resume Relevant Education Example #2
Bachelor's Degree In Business 2014 - 2016
Liberty University Lynchburg, VA
3

3. Next, Create A Director, Customer Relations Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Director, Customer Relations
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Director, Customer Relations Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Director, Customer Relations
Northwestern Mutual
  • Utilized CRM application, Microsoft Dynamics, to manage client database.
  • Prepared and delivered written corrective action to employees who violated company policy or procedures.
  • Developed, administered and provided oversight of all Secondary Marketing initiatives and department staff.
  • Assisted in the implementation of Global US GAAP for the global operations.
  • Served as a trusted representative to national organizations within healthcare, IT and government.

Work History Example # 2
Senior Manager
Sprint
  • Provided recommendations for portfolio strategies based on extensive analysis of emerging technologies.
  • Guided a team of project management professionals in utilizing Six Sigma and other process quality methodologies in developing value-add improvements.
  • Created and implemented Change Management Workshops which prepared sales managers for the management of a mobile workforce.
  • Improved retrieval method for the most current management reports; month-over-month trends reflected increased SharePoint website use and document downloads.
  • Increased infrastructure stability to support 2002 systems releases and eliminate major disruptions to operations.

Work History Example # 3
Director, Customer Relations
NEPTUNE WELLNESS SOLUTIONS
  • Developed and run all administrative procedures (payroll, analysis, weekly reporting).
  • Championed outsourcing of customer satisfaction survey and selected vendor with an Internet-based tool for improved trend analysis.
  • Presented Dealership Surveys to buyers and ensured customer participation in surveys.
  • Managed staff and budget, establishing customer relations and conducting payroll.
  • Directed marketing efforts for Merrill Lynch's self-directed online investing website doubling account opening rate through marketing/advertising.

Work History Example # 4
Call Center Manager
AT&T
  • Designed and supervised deployment of the first IVR application used in servicing the consumer market.
  • Evaluated company performance metrics and prepared reports for senior management.
  • Developed PowerPoint presentations and presented a readout of all metrics at the quarterly Division Communication meetings.
  • Managed the primary customer ordering/billing email and message system.
  • Reviewed KPI results daily and performed root cause analysis to enhance performance and ensure KPIs were met.

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5

5. Highlight Your Director, Customer Relations Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your director, customer relations resume:

  1. Certified Professional - Human Resource (IPMA-CP)
  2. Certified Public Accountant (CPA)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021