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Director, customer relations skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Mohamad Alkadry Ph.D.
Below we've compiled a list of the most critical director, customer relations skills. We ranked the top skills for directors, customer relations based on the percentage of resumes they appeared on. For example, 15.9% of director, customer relations resumes contained customer relations as a skill. Continue reading to find out what skills a director, customer relations needs to be successful in the workplace.

15 director, customer relations skills for your resume and career

1. Customer Relations

Here's how directors, customer relations use customer relations:
  • Directed, planned and organized the Customer Relations Department and activities by coordinating available resources in order to increase customer satisfaction.
  • Managed and trained a group of 15 Customer Relations Professionals to processed customer applications by collecting and reviewing confidential information.

2. Leveraged

Here's how directors, customer relations use leveraged:
  • Developed and cultivated vendor relationships constructing a preferred supplier base internally to be leveraged across client base.
  • Leveraged inter-departmental relationships to improve customer-impacting website and process obstacles to customer satisfaction.

3. Government Relations

Government Relations are strategies used by government officials to influence public policy. These affected policies may be found at every level of government, including local, state-wide, and national. The overarching goal of government relations is to influence a policy maker to edit or preserve a particular policy based on what a socio- group needs.

Here's how directors, customer relations use government relations:
  • Partnered with government relations function to address national regulatory issues and global compliance requirements.

4. Press Releases

Here's how directors, customer relations use press releases:
  • Collaborated with management on Company Press Releases.
  • Managed PR initiatives, drafted press releases and served as ghostwriter for articles on behalf of the CEO.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how directors, customer relations use payroll:
  • Posted assignment information on dispatch board, Compiled and recorded data for dispatch, payroll, billings, and personnel records.
  • Prepare payroll twice monthly for 15-20 employees, making sure it is submitted to HR in time.

6. Customer Complaints

Here's how directors, customer relations use customer complaints:
  • Restored customer loyalty through effective resolution of customer complaints.
  • Researched Customer complaints and completed follow-up interviews.

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7. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how directors, customer relations use customer care:
  • Conducted weekly customer care training sessions, focusing on acquisition and retention strategy.
  • Trained and supervised sales/customer service staff internally and for outsourced customer care center.

8. Net Promoter Score

Here's how directors, customer relations use net promoter score:
  • Led Net Promoter Score (NPS) initiative for the business, analyzing results and creating action plans with department leaders.
  • Analyze results from Client Experience Survey (Net Promoter Score) to determine successes and areas for improvement in company.

9. Community Relations

Community Relations refers to the relationship-building strategies companies use with surrounding communities. These relationships are often mutually-beneficial, where a company will support local organizations and communities and receive a stronger customer basis. This differs from public relations, as the focus of community relations is building relationships and goodwill within a community rather than presenting a company's work to the public.

Here's how directors, customer relations use community relations:
  • Led region-wide operations focusing on customer and community relations, economic development and foundation management.
  • Created the Community Relations Department - responsible for all public relations and community involvement.

10. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors, customer relations use oversight:
  • Administered corporate oversight of customer expectations and appropriate services to ensure alignment between customer practices and core customer service values.
  • Consolidated expenditures and Consulate's financial integrity through fastidious preparation of the budget and its oversight it to ensure adhesion.

11. Medicaid

Here's how directors, customer relations use medicaid:
  • Assisted Customers with filing of Medicaid applications.
  • Managed Medicaid for all approved Customers.

12. Educational Programs

An educational program is a program primarily concerned with the provision of education, including but not limited to early childhood education, primary and secondary education, post-secondary education, special education, vocational training, career and technical education, education for adults, and any program managed by an educational agency or institution.

Here's how directors, customer relations use educational programs:
  • Increased sponsorships dramatically and Vendor memberships enough to support new educational programs "When the Shoe Fits".

13. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors, customer relations use business development:
  • Managed all aspects of Business Development and Customer Service Teams in sourcing, managing and implementation of new business opportunities.
  • Created effective logo creations, media/sponsorship promotions, incentives/premiums, signage, collateral and developmental materials, new business development.

14. Customer Accounts

Here's how directors, customer relations use customer accounts:
  • Maintained and update documents related to customer accounts and business reports.
  • Helped develop Training materials for customer accounts to use as reference for online ordering system.

15. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how directors, customer relations use customer feedback:
  • Launched customer feedback tracking and follow-up process to address customer escalations in a timely and effective manner.
  • Provide quantitative feedback to product development team based on customer feedback.
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What skills help Directors, Customer Relations find jobs?

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What skills stand out on director, customer relations resumes?

Mohamad Alkadry Ph.D.Mohamad Alkadry Ph.D. LinkedIn profile

Professor and Department Head, University of Connecticut

The ability to work independently has always been important, and its importance was put on steroids because of the pandemic and the work-at-home mandates that resulted from it. Results-oriented employees will stand out. The modern workplace wants employees who can get things done rather than employees who can clock-in and clock-out on time. Most modern workplaces were heading in that direction since the 1990s. The pandemic accelerated that trend and made it more universal.
Do you want to know more?
Read more about what experts have to say about director, customer relations

List of director, customer relations skills to add to your resume

Director, customer relations skills

The most important skills for a director, customer relations resume and required skills for a director, customer relations to have include:

  • Customer Relations
  • Leveraged
  • Government Relations
  • Press Releases
  • Payroll
  • Customer Complaints
  • Customer Care
  • Net Promoter Score
  • Community Relations
  • Oversight
  • Medicaid
  • Educational Programs
  • Business Development
  • Customer Accounts
  • Customer Feedback
  • Human Resources
  • Facebook
  • Donor Relations
  • Customer Inquiries
  • Customer Issues
  • Customer Retention
  • Office Liaison
  • Trade Shows
  • Medicare
  • Twitter
  • Government Agencies
  • Government Officials
  • Customer Support
  • Strategic Direction
  • Public Affairs
  • Inventory Control
  • CMS
  • SEO
  • Product Development
  • State Government
  • Customer Loyalty
  • Client Relations
  • Community Outreach
  • Direct Reports
  • Process Improvement
  • Client Satisfaction
  • Client Accounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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