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Top 50 Director, Customer Relations Skills

Below we've compiled a list of the most important skills for a Director, Customer Relations. We ranked the top skills based on the percentage of Director, Customer Relations resumes they appeared on. For example, 13.4% of Director, Customer Relations resumes contained Customer Relations as a skill. Let's find out what skills a Director, Customer Relations actually needs in order to be successful in the workplace.

These are the most important skills for a Director, Customer Relations:

1. Customer Relations

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high Demand
Here's how Customer Relations is used in Director, Customer Relations jobs:
  • Created marketing materials and was responsible for customer relations with national and international dealer network.
  • Served as Director of Customer Relations and Marketing Director.
  • Provided key operational leadership for customer relations activities.
  • Observed direct contact with employee/customer relations on location.
  • Coordinated performance activities within the Customer Relations department.
  • Promoted to Director of Customer Relations.
  • Developed the Customer Relations department.
  • Managed training and customer relations.
  • Led steering committee and project team to introduced new customer relationship data working closely with programmers and subject matter experts.
  • Develop strong customer relationships in effort to maintain customer s business in very aggressive markets.
  • Created Customer Relations department during first six months of employment.
  • Hired as a Motion Graphics Designer and customer relations help.
  • Assist audiologist with marketing, scheduling & customer relations.
  • Managed a team of four Customer Relations Analysts.
  • Managed the Customer Relations and Trade Show programs.
  • Promoted to Customer Relations Manager from sales floor.
  • Trained Service Specialists in good Customer Relations skills.
  • Certified Customer Relations Manager Worked with Dealer Principle multiple times on locating and assessing properties for expansion and relocation.
  • Conducted trainings for parents and volunteers interested in program *Managed 2 staff in Customer Relations Department Summary of Skills and
  • Position: Director of Customer Relations Manage the Project Managers and Estimators at the Screen Division of Innomark Communications.

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4 Customer Relations Jobs

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2. Customer Service

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high Demand
Here's how Customer Service is used in Director, Customer Relations jobs:
  • Identified organizational opportunities for client growth, profitability and customer service.
  • Developed and implemented company-wide initial standards to ensure high-quality customer service.
  • Mentored colleagues on best practices for successful customer service interactions.
  • Assisted in customer service related packaging and delivery preparations.
  • Formulated and implemented customer services policies and procedures.
  • Provided telephone customer service including taking to-go orders.
  • Improved customer service based on client feedback and developing new policies and procedures to ensure a level of quality is met.
  • Developed a global customer service system for WinTech, a leading North American distributor for sports equipment.
  • Managed a customer service team to execute company polices while providing the best customer service possible.
  • Bring and keep CSI (Customer Service Index) for all three dealerships Excellent/ Satisfactory Ratings.
  • Answered inquiries concerning customer service issues with 100% resolution rates.
  • Build customer service awareness by conducting training programs for employees.
  • Assisted in developing Customer Service department for MNHC.
  • Modeled effective, relationship-based customer service techniques in support of the Fundraising, Gift, and Retail business units.
  • Monitored performance, coached and developed customer service team of three managers and 27 agents.
  • Advanced skills required included: -Exceptionally strong, attentive, personal customer service.
  • maintained high standards of customer service during high volume, fast paced work.
  • Promoted to Director Of O.L.M/Customer Service Relations.
  • Created standardized Customer Service "on site visit" requirements, reporting and problem resolution system.
  • Developed a "World Class" customer service operation to serve over 250,000 subscribers.

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2 Customer Service Jobs

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3. Company Policies

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Here's how Company Policies is used in Director, Customer Relations jobs:
  • Evaluated customer applications for approval or denial of application according to company policies and procedures.
  • Keep company policies and practices compliant with distributor requirements.
  • Created company policies for Insider trading, Reg FD, Investor/Analyst Access, and corporate governance.
  • Write and implement company policies and procedures, as well as a vendor handbook.
  • Trained and instructed employees in job duties and company policies.
  • Assure continuity of Company policies and procedures of all bases.
  • Work with Associates in adherence to company policies including standards for servicingcustomers and tips on customer retention.

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4. Donor Database

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5. Government Relations

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Job type you want
Full Time
Part Time
Internship
Temporary

6. Client Relationships

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Here's how Client Relationships is used in Director, Customer Relations jobs:
  • Maintained current client relationships and recruited and developed new client relationships
  • Maintain client relationships, design innovative advertising packages and manage all sales.
  • Established 30-40 new client relationships through cold calling and follow-up.
  • Displayed outstanding customer service and built lasting client relationships.
  • Solve escalated issues to maintain excellent client relationships.
  • Developed new client relationships/ SalesJob began as part time position and developed into full-time after graduation

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7. Government Agencies

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8. Business Development

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Here's how Business Development is used in Director, Customer Relations jobs:
  • Managed all aspects of Business Development and Customer Service Teams in sourcing, managing and implementation of new business opportunities.
  • Created effective logo creations, media/sponsorship promotions, incentives/premiums, signage, collateral and developmental materials, new business development.
  • Expanded business revenue through extensive sales and marketing, providing strategic leadership over new business development and customer acquisition.
  • Consulted on all aspects of business development, focusing on customer contracting and consumer relations.
  • Implement yearly and quarterly business development strategies to exceed supplier and Company sales growth expectations.
  • Led successful marketing and business development projects and initiatives.
  • Create and execute local business development initiatives.
  • Practice included commercial, contract, real estate and criminal law, as well as business development.
  • Defined potential market segments; created target lists; launched phone based business development campaign.
  • Assist existing customers with business development, design, printing and promotional items.

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9. Political Action Committee

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10. CRM

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Here's how CRM is used in Director, Customer Relations jobs:
  • Developed multiple-format CRM support and training.
  • Research the markets for new CRM strategies, techniques, methodologies, terminologies, and keeping the organization and staff updated.
  • Program Manager of enterprise-wide Customer Relationship Management (CRM) case tracking solution achieving 20%+ efficiency improvement.
  • Evaluated current business processes to provide an integration plan for PeopleSoft CRM with multiple modules across the organization.
  • Instituted, installed, created all processes, and trained staff on the company CRM tool.
  • Project involved detailed CRM integration, staffing, several new e-commerce sites, and training.
  • Coordinated/configured/trained NBC's first CRM solution (SAP Cloud for Customers), 50+ users.
  • Key member of the Oracle Customer Relationship Management (CRM) software implementation team.
  • Incorporated PeopleSoft CRM with CTI for improved customer response and contact across the organization.
  • Established formal Sales Process, CRM discipline and metrics reporting to drive sales growth.
  • Identify ongoing tasks and develop and update work instructions for Internal CRM system.
  • Collected data from all contacts and enter into Excel and CRM.
  • Consulted with PM team on CRM upgrade to Oracle.
  • Researched and recommended popular CRM systems.
  • Helped in recruiting, onboarding and training sales team in processes and use of CRM, DMS and other dealership systems.
  • Addressed customer tickets through the CRM software Zendesk, as well as email, live online chat, and phone interaction.
  • Run weekly missing signatures report in SAP CRM and conduct Dameware sessions with Sales force.
  • Identified future technological needs to ensure call center efficiencies and customer satisfaction by implementing a new CRM.

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1 CRM Jobs

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11. Technical Support

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Here's how Technical Support is used in Director, Customer Relations jobs:
  • Leveraged experience in customer relations to minimize customer complaints and to provide top-level technical support.
  • Supervised and trained Customer Service Representatives and Technical Support staff.
  • Created VIP Technical support department servicing our top 3% of revenue clients.
  • Handled customer service calls and technical support for the kiosks.
  • Managed the technical support staff and related issues.
  • Provided technical support for customers, consulting, insurance and lega

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12. Alumnae

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13. Customer Complaints

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Here's how Customer Complaints is used in Director, Customer Relations jobs:
  • Resolved customer complaints and answered customers' questions regarding policies and procedures.
  • Researched Customer complaints and completed follow-up interviews.
  • Trained coworkers how to handle customer complaints as well as distinguish real and doctored complaints, thus improving overall productivity.
  • Hired, trained and managed customer satisfaction employees to execute satisfaction calls and resolve minor customer complaints at individual stores.
  • Handled customer complaints and instituted a tracking system to monitor complaint resolutions, providing data to the quality board.
  • Reduced by 15% customer complaints and contacts by improving communication between franchisee's and their customers.
  • Field, address, and respond to customer complaints, requests, and inquiries.
  • Assisted with any customer complaints of employees and/ or other customers.
  • Involved in day-to-day operations, customer complaints and questions.
  • Trouble shooter for customer complaints and customer returns.
  • Receive and respond to customer complaints.
  • Assisted in the hiring process and training of new employees Processed customer complaints and inquires.
  • Maintain company email account Directly handle customer complaints, concerns, etc.
  • Resolved customer complaints and inquiries regarding e-learning mobile iOS and Android apps, BarMax, LSATMax, and SATMax.

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14. Special Events

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Here's how Special Events is used in Director, Customer Relations jobs:
  • Conducted community educational presentations, special events and participated in networking activities.
  • Communicate with owner/operator to plan and execute special events.
  • Lead projects as assigned, such as cause-related marketing and special events.
  • Produced special events on and off-site for groups of 10-500 attendees.
  • Organize any company special events.
  • Forecasted quarterly/monthly revenues and handled all public relation functions as well as coordinated special events.
  • Schedule race days/special events -Winner Payouts -Payroll -Hiring Employees -Promoting the race track and general race track duties.

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15. Internet

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Here's how Internet is used in Director, Customer Relations jobs:
  • Research, negotiate and settle directory claims for National/Local/Internet accounts.
  • Communicate with the clients through phones, internet, fax, mails or meet them personally to discuss customer problems.
  • Oversee all production of the Internet Sales Department and manage both of our websites and CRM tool.
  • Followed up with customers by phone daily on Internet inquiries they had put in through our website
  • Managed existing customer accounts as well as solicited new customers via phone and the Internet.
  • Handled customer concerns/complaints and helped trouble shoot the problems with internet sales.
  • Provide research assistance for restaurants by running internet searches for available rebates.
  • Company vision was to launch internet portal website for horse industry.
  • Assist internet tech support with back end functions; i.e.
  • Assist with troubleshooting for internet and land line telephones.
  • Maintain a database of internet prospects.
  • Led sales team of 10, implementing marketing changes to stay competitive in the internetsales market.

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16. Human Resources

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Here's how Human Resources is used in Director, Customer Relations jobs:
  • Worked various assignments in administration and human resources.
  • Conduct annual Human Resources reviews of all direct reports.

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17. Oversight

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Here's how Oversight is used in Director, Customer Relations jobs:
  • Administered corporate oversight of customer expectations and appropriate services to ensure alignment between customer practices and core customer service values.
  • Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

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18. Facebook

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Here's how Facebook is used in Director, Customer Relations jobs:
  • Created and official company page on Facebook to facilitate interaction with subscribers.
  • Improved customer s satisfaction with app by analyzing customer s emails and questions posted on company s Facebook page.
  • Managed social media marketing and drove an increase in active users on company's Facebook %.
  • Maintain the training blog on LinkedIn, Facebook and Twitter
  • Maintain social media marketing via Facebook (Employee/PR/Customer Relations interactions and Twitter (B@B page and Customer page).
  • Maintain all social media, including, website, facebook, blog and twitter.
  • Managed the Bob Howard Honda Twitter, Instagram, Google+ and Facebook accounts.
  • Implemented new social media campaigns with Facebook, Twitter and Pinterest.
  • Developed the company's social media platform using Facebook.com, twitter, Linkedin, Flikr, and other media outlets.

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19. Press Releases

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Here's how Press Releases is used in Director, Customer Relations jobs:
  • Collaborated with management on Company Press Releases.
  • Managed PR initiatives, drafted press releases and served as ghostwriter for articles on behalf of the CEO.
  • Authored 2 press releases and aided in the planning stages of Loyola Limited's first annual report.
  • Assisted the marketing department with promotions and wrote press releases to local chiropractic and physical therapy publications.
  • Write and edit press releases, quotes, contracts, training material and trademark registration.
  • Created all radio and print ads, including press releases and PSA's.
  • Delivered 15 Wins over Microsoft press releases in 12-weeks for competitive marketing.
  • Crafted all earnings call scripts, press releases and other financial communications.
  • Developed press releases to promote events and activities.

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2 Press Releases Jobs

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20. Health Care

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Here's how Health Care is used in Director, Customer Relations jobs:
  • Staff of Customer Account Managers) Lead the customer service group serving International and U.S. based health care companies.
  • Served as liaison between the various Continum Health Care System entities.

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21. Community Outreach

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Here's how Community Outreach is used in Director, Customer Relations jobs:
  • Managed and coordinated all community outreach and events for residents and families.

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22. Phone Calls

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Here's how Phone Calls is used in Director, Customer Relations jobs:
  • Managed telephone calls professionally, efficiently and with good communication skills.
  • Answer and direct excessive phone calls received to the appropriate areas maintaining a professional approach.
  • Maintained close relationship with key client personnel through visits, emails and phone calls.
  • Assisted the sales reps by referring sales leads and sales-related phone calls and emails.
  • Administer in bound/out bound phone calls, emails, fax inquires and schedule appointments.
  • Conduct customer service follow up including phone calls and mailing surveys.
  • Received and placed telephone calls to clients and prospective clients.
  • Assist with overflow and after-hours phone calls for scheduling department.
  • Answer and handle phone calls.
  • Provided support in de-escalating phone calls and problem-solving challenging cases.
  • Provide direct information to guests Answering phone calls and providing information Register Transactions

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23. Daily Operations

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Here's how Daily Operations is used in Director, Customer Relations jobs:
  • Oversee daily operations including routing technicians to customer location, scheduling vehicle and equipment maintenance and repairs.
  • Developed training for employees on patient satisfaction and improvement of daily operations.
  • Handle daily operations including order entry, budget management, and employee coaching, training and performance issues.
  • Practice Manager II: Supervise daily operations and functions of busy family practice office.
  • Managed daily operations of the Service, Parts, and Body Shop departments.
  • Acted as primary client advocate for daily operations and issue resolution.

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24. Trade Shows

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Here's how Trade Shows is used in Director, Customer Relations jobs:
  • Coordinated and facilitated Trade Shows and marketing events.
  • Represented company at trade shows and other numerous events
  • Created email promotions, newsletters and direct mailings; planned for and attended conferences/trade shows; tracked marketing and sales results.
  • Managed all trade shows, attended trade shows and led instructional seminars at area hospitals and stores.
  • Acted as liaison to all corporate sales representatives, participated and planned for all company trade shows.
  • Represented the Company at trade shows and conducted meetings to sell company and vendor networks.
  • Organized and coordinated the 28 plus trade shows per year that the company exhibited in.
  • Attended trade shows and conventions to promote Company and product line.
  • Coordinate and attend health fairs/trade shows promoting the KeyHIE message.
  • Coordinated industry trade shows and conferences.
  • Managed fifteen trade shows annually including booth contracts, models, set up and sales .
  • Oversee tradeshow booth creation and implementation for industry trade shows.

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25. Customer Retention

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Here's how Customer Retention is used in Director, Customer Relations jobs:
  • Project Lead for Business Development for Special Services/Premier team and customer retention.
  • Received the COO's Manager of the Year Award in 2011 for outstanding leadership and employee/customer retention.
  • Maintained high level of customer retention and developed excellent customer relationships with all clients and their staff.
  • Eliminated costly direct mail program, saving over $600,000 annually while improving customer retention and loyalty.
  • Ranked Number One in Customer Retention for Region (out of 70 dealerships).
  • Selected to reorganize and restructure the Customer Service, Customer Retention and Collections departments.
  • Achieved 90% customer retention over a two year period.
  • Maintained customer retention rate of 98%.

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1 Customer Retention Jobs

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26. Data Entry

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Here's how Data Entry is used in Director, Customer Relations jobs:
  • Perform a variety of administrative tasks including filing, member folder maintenance, and data entry of client records.
  • Back up receptionist, data entry, and the sales of new equipment to customers.
  • Perform heavy data entry of new merchant accounts and existing account moving to different platforms.
  • Account Activation (quality control, alarm monitoring, data entry, satisfaction surveys).
  • Compiled basic office reports, data entry and some light filing.

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27. Customer Base

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Here's how Customer Base is used in Director, Customer Relations jobs:
  • Assisted T-Mobile customer base with technical and billing needs through telecommunications.
  • Developed customer base acquiring $7.7 Million in new business as well as maintaining $15 Million in existing business.
  • Capitalized on communication and sales skills to increase customer base and generate increases in profits and company growth.
  • Analyze, monitor, and maintain relationships with customer base, identifying areas of opportunities and/or improvement.
  • Directed a national customer base of approximately 100 companies with estimated annual sales of $150 million.
  • Supervised customer base move from retailer and distributor base to national account and distributor base.
  • Helped develop and maintain a customer base of 2200.
  • Increased sales and created new customer base.
  • Provide regular status updates to all clients and sub-contractors Marketing and business development activities to retain and expand customer base
  • Expanded customer base from 10 clients to more than 200 catalog, retail, and direct mail accounts.

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28. Service Department

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Here's how Service Department is used in Director, Customer Relations jobs:
  • Designed, developed, tested and implemented software on a Unix server to upgrade customer service department record keeping and reporting.
  • Hire, train and manage customer service department of 25 plus agents with one supervisor and one team coach.
  • Manage Customer Service Departments in the United States with a 96 and 98 ASF and TSF respectively.
  • Conduct clerical duties related to business activities within the sales, parts and service departments.
  • Hired and directed sales and customer service department as well as managed the administrative office.
  • Transformed the Customer Service Department from a fledgling group into the industry leading service center.
  • Created and implemented policies and procedures for Sales, Finance, and Service departments.
  • Manage costumers appointments for Service Department and status of the units in service.
  • Oversee promotional and customer service departments, promoting creative ideas and concepts.
  • Managed all operations and employees in the Customer Service Department.
  • Managed customer service department with one direct report.
  • Led Pricing, Credit and Customer Service departments
  • Manage customer service department in 2 locations.
  • Managed customer service department which strived to execute daily on time order fill and 100% customer satisfaction.

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29. New Accounts

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Here's how New Accounts is used in Director, Customer Relations jobs:
  • Facilitated the creation of new accounts and reviewed exiting accounts for contract compliance.
  • Project manager for new accounts up through installation.
  • Performed engineering site surveys for new accounts.

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30. New Product Development

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Here's how New Product Development is used in Director, Customer Relations jobs:
  • Work directly with Product Management Team on new product development and managing successful product launches specific to each company brand.

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31. New Clients

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Here's how New Clients is used in Director, Customer Relations jobs:
  • Trained and advised new clients on procedures and requirements of contracts, presentation set up and execution.
  • Developed customer service etiquette and standards for existing and new clients.
  • Interact with business owners and contractors Conduct cold calls, schedule appointments, and aggressively prospect new clients.

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32. Twitter

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Here's how Twitter is used in Director, Customer Relations jobs:
  • Created, managed, and optimized websites, blogs, social media pages, twitter accounts.

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33. State Government

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Here's how State Government is used in Director, Customer Relations jobs:
  • Reported directly to SVP, State Government Operations.

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34. Inventory Control

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Here's how Inventory Control is used in Director, Customer Relations jobs:
  • Reduced company spending by determining the most cost-effective methods with annual savings' estimates solutions to maximize inventory control.
  • Adhere to inventory control procedures and security policies.
  • Managed all shipping/receiving, inventory control.
  • Stock replenishment, inventory control via CAO, DSD receiving for General Merchandise Dept.
  • Worked closely with Purchasing and Inventory Control to assure customer expectations were met.
  • Analyzed inventory control, sales, and accounts receivable for international markets.
  • Processed & reported inbound and outbound merchandise for inventory control purposes.
  • Inventory control as well as employee management and training.
  • Detailed physicians, stocked orders, inventory control.

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35. Medicare

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Here's how Medicare is used in Director, Customer Relations jobs:
  • Prepared submissions for PDAC (Medicare) approval of our devices, HCPCS A6545.
  • Attend morning meeting daily and attend Medicare meetings weekly.

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36. Strategic Plan

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Here's how Strategic Plan is used in Director, Customer Relations jobs:
  • Conducted an organizational diagnostic; created and implemented strategic plan for change.
  • Developed operations strategic plan to improve daily activities and objectives.
  • Participate in product development and strategic planning activities.
  • Acted as liaison with senior management in the development of strategic plans for operational activity.
  • Provide strategic planning and corporate direction for Vendor Relations, Legal and Compliance functional areas.
  • Authored, developed and implemented the Strategic Plan for the Information Technology Group.
  • Assisted owner in developing company's mission, values, strategic plan and policies
  • Manage and coordinate strategic planning/goal setting for health system.
  • Experienced at presenting and facilitating board meetings and retreats, and facilitated strategic planning sessions and business planning for healthcare services.
  • Produced yearly strategic plans which resulted in quarterly tasks, goals, and metrics for each sub-team within Customer Relations.

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37. Staff Members

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38. RAN

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Here's how RAN is used in Director, Customer Relations jobs:
  • Provided effective leadership for CBO Patient Services department for effective customer service of billed services and insurance processing.
  • Ensured dramatic reduction in warranty and walk-through costs via implementing quality control standards and procedures.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Verify insurance benefits for potential residents.
  • Increased percentage of vendors' certificate of insurance (COI) with an aggressive campaign requesting vendors provide current COI documentation.
  • Planned, directed and coordinated program to recruit, educate and retain student-veterans throughout educational cycle to increase graduation rates.
  • Work closely with all major insurance companies on a Daily bases to insure all proper procedures are being met.
  • Managed in house body shop working with suppliers, adjusters and insurance companies on a daily basis.
  • Created tracking program to document buyer contracts, punch items, buyer walks, and warranty requests.
  • Negotiated escalated issues, warranty claims with tenants, and performance compliance issues with construction contractor.
  • Produce and perform Quality Control on transcripts formatted to each client's request.
  • Investigate any law suits and claims and forward information to insurance company.
  • Ignited and led cultural transformation through employee engagement, coaching and development.
  • Scheduled dining reservations and arranged parties and special services for diners.
  • Collaborate with hospital personnel to transfer patients into skilled nursing care.
  • Review and grant scholarships to families requesting financial aid.
  • Translate flight classes from English to Spanish for clients.
  • Represent Vitality Gourmet in Orange County, California.
  • Maintained brand recognition across all promotional platforms, including print materials, apparel, and Web site.
  • Contract Customer Relations for 7-Eleven Corporate, Franchise, and Licensee locations.

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39. Medicaid

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Here's how Medicaid is used in Director, Customer Relations jobs:
  • Assisted Customers with filing of Medicaid applications.
  • Managed Medicaid for all approved Customers.
  • Reduced collections of private, Medicare and Medicaid from 47 days to 31 days in three months.

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40. Customer Feedback

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Here's how Customer Feedback is used in Director, Customer Relations jobs:
  • Launched customer feedback tracking and follow-up process to address customer escalations in a timely and effective manner.
  • Provide quantitative feedback to product development team based on customer feedback.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Perfect customer feedback on online review sites like: Cars.com, Dealer Rater, & Yelp.
  • Monitor and review product sales, product reviews, customer feedback and inventory.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Conducted twice monthly meetings to report positive and negative customer feedback.

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41. Customer Care

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Here's how Customer Care is used in Director, Customer Relations jobs:
  • Trained and supervised sales/customer service staff internally and for outsourced customer care center.
  • Conducted weekly customer care training sessions, focusing on acquisition and retention strategy.
  • Worked closely with Area Managers, Operations Department and Customer Care to ensure services were performed to customer's satisfaction.
  • Managed operational and cultural change management aspects of a 60-member Customer Care Team, virtually located across the country.
  • Co-Authored two books on Customer Care which became standard review material for all employees.
  • Managed early warning notices and possible lease cancellations from PBGFS region customer care centers.
  • Handled customer care calls with billing questions, account questions and complaints.
  • Facilitated Train the Trainer Customer Care Training Sessions.
  • Develop strategies for customer care operations supporting $150M chocolate product fundraising sales and retail business.
  • Manage and oversee customer care operations via cross-functional workgroups, projects and customer relations' staff.

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42. Annual Budget

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Here's how Annual Budget is used in Director, Customer Relations jobs:
  • Managed annual budget of $7.9 million and transformed a dysfunctional group of 45 employees into a cohesive and effective organization.
  • Managed 200 employees in North America, Europe and Asia with an annual budget of $21 million.
  • Prepare annual budgets for the programs under my supervision.
  • Managed $867K annual budget.
  • Developed and managed a $200,000 annual budget.Human Resource Coordinator Created and led an employee events committee.

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43. Direct Reports

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Here's how Direct Reports is used in Director, Customer Relations jobs:
  • Supervised 5 direct reports and with dotted lines to 4 General Managers and 5 Customer Service Managers throughout the state.
  • Lead a team of 7 direct and more than 42 indirect reports to achieve key performance measures.
  • Determined staffing needs, set goals, coaching and performance evaluation for all direct reports.

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44. Meeting Minutes

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45. Special Projects

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Here's how Special Projects is used in Director, Customer Relations jobs:
  • Managed a team of four: Software Implementation/Trainer, Software Tester, Provider Enrollment/Special Projects Specialist and Vendor Relations Specialist.
  • Coordinated all client service activities including implementation, reporting, change requests and special projects.
  • Handled special Projects as assigned by the Division President.

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46. CMS

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Here's how CMS is used in Director, Customer Relations jobs:
  • Served as patient advocate, handling complaints and grievances according to CMS and Joint Commission standards.
  • Content Management Systems (CMS) Front end web development of HTML, CSS and CMS.
  • Deployed CMS(Wordpress, Joomla and others) along with applying themes to their websites.

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47. High Volume

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Here's how High Volume is used in Director, Customer Relations jobs:
  • Respond to high volumes of emails and calls regarding merchant concerns.
  • Maintained and managed a high volume rotation chart for customers.
  • Multi-tasked and managed high volume of customer calls to ensure excellent customer service and satisfaction.
  • managed high volume call center in which i was manager and Dir.

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48. Customer Accounts

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Here's how Customer Accounts is used in Director, Customer Relations jobs:
  • Maintained and update documents related to customer accounts and business reports.
  • Handled customer accounts and provided guidance on enhancing customer relationships.
  • Helped develop Training materials for customer accounts to use as reference for online ordering system.
  • Administered over 3,000 customer accounts and over 300 internal accounts.
  • Handled escalated issues for Sales Managers and customer accounts.
  • Organized customer accounts and billing.

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49. Customer Loyalty

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Here's how Customer Loyalty is used in Director, Customer Relations jobs:
  • Developed a tiered customer segmentation strategy to drive customer loyalty and a deeper understanding of behavior.
  • Restored customer loyalty through effective resolution of customer complaints.
  • Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
  • Managed major magazine, catalog, and retail accounts, ensuring customer loyalty and satisfaction.
  • Established strategic partnership with the bank division to increase credit card sales and customer loyalty.
  • Directed a 10 member team responsible for the customer loyalty program.
  • Directed companywide policy on maintaining customer loyalty and relations.

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50. Public Affairs

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Here's how Public Affairs is used in Director, Customer Relations jobs:
  • Directed US stakeholder relations, public affairs, customer service, and product services improvement initiatives.

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Director, Customer Relations Jobs

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20 Most Common Skills For A Director, Customer Relations

Customer Relations

19.1%

Customer Service

13.3%

Company Policies

11.4%

Donor Database

7.6%

Government Relations

5.5%

Client Relationships

3.8%

Government Agencies

3.4%

Business Development

3.4%

Political Action Committee

3.0%

CRM

3.0%

Technical Support

2.9%

Alumnae

2.9%

Customer Complaints

2.8%

Special Events

2.8%

Internet

2.8%

Human Resources

2.7%

Oversight

2.6%

Facebook

2.4%

Press Releases

2.4%

Health Care

2.3%
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Typical Skill-Sets Required For A Director, Customer Relations

Rank Skill
1 Customer Relations 13.4%
2 Customer Service 9.3%
3 Company Policies 8.0%
4 Donor Database 5.3%
5 Government Relations 3.8%
6 Client Relationships 2.6%
7 Government Agencies 2.4%
8 Business Development 2.4%
9 Political Action Committee 2.1%
10 CRM 2.1%
11 Technical Support 2.1%
12 Alumnae 2.0%
13 Customer Complaints 2.0%
14 Special Events 2.0%
15 Internet 2.0%
16 Human Resources 1.9%
17 Oversight 1.8%
18 Facebook 1.7%
19 Press Releases 1.7%
20 Health Care 1.6%
21 Community Outreach 1.5%
22 Phone Calls 1.5%
23 Daily Operations 1.3%
24 Trade Shows 1.3%
25 Customer Retention 1.3%
26 Data Entry 1.2%
27 Customer Base 1.2%
28 Service Department 1.2%
29 New Accounts 1.2%
30 New Product Development 1.1%
31 New Clients 1.1%
32 Twitter 1.1%
33 State Government 1.0%
34 Inventory Control 1.0%
35 Medicare 1.0%
36 Strategic Plan 1.0%
37 Staff Members 0.9%
38 RAN 0.9%
39 Medicaid 0.9%
40 Customer Feedback 0.9%
41 Customer Care 0.9%
42 Annual Budget 0.8%
43 Direct Reports 0.8%
44 Meeting Minutes 0.8%
45 Special Projects 0.7%
46 CMS 0.7%
47 High Volume 0.7%
48 Customer Accounts 0.7%
49 Customer Loyalty 0.7%
50 Public Affairs 0.6%
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3,135 Director, Customer Relations Jobs

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