Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Director, Customer Relations Responsibilities

Here are examples of responsibilities from real director, customer relations resumes representing typical tasks they are likely to perform in their roles.

  • Manage alumni relations, plan major events, produce large-scale publications and direct annual fund direct mail solicitations.
  • Handle customer concerns/complaints and help trouble shoot the problems with internet sales.
  • Assist with payroll and create excel spreadsheets to document all sales status and quotas.
  • Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.
  • Improve customer s satisfaction with app by analyzing customer s emails and questions post on company s Facebook page.
  • Create and official company page on Facebook to facilitate interaction with subscribers.
  • Work directly with the athletics alumni office in creating, coordinating and executing athletic alumni events.
  • Discuss dealership customer satisfaction standings with general manager and department managers, monitoring significant changes and determining possible contributing factors.
  • Count tills, train new hires, operate POS systems, responsible for daily function of store.
  • Produce and ensure proper merchandising of on- and off-premise accounts, and execute local production of POS items.
Director, Customer Relations Traits
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.
Problem-solving skills is the way that one is able to effectively solve a problem in a timely manner.
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Director, Customer Relations Job Description

When it comes to understanding what a director, customer relations does, you may be wondering, "should I become a director, customer relations?" The data included in this section may help you decide. Compared to other jobs, directors, customer relations have a growth rate described as "faster than average" at 8% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of director, customer relations opportunities that are predicted to open up by 2028 is 6,300.

Directors, customer relations average about $38.38 an hour, which makes the director, customer relations annual salary $79,820. Additionally, directors, customer relations are known to earn anywhere from $42,000 to $150,000 a year. This means that the top-earning directors, customer relations make $108,000 more than the lowest earning ones.

Once you've become a director, customer relations, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a communications/senior communications manager, community development director, communications director, and manager of corporate communications.

Director, Customer Relations Jobs You Might Like

Director, Customer Relations Resume Examples

Director, Customer Relations Skills and Personality Traits

We calculated that 15% of Directors, Customer Relations are proficient in Company Policies, Customer Relations, and Government Relations. They’re also known for soft skills such as Leadership skills, Problem-solving skills, and Speaking skills.

We break down the percentage of Directors, Customer Relations that have these skills listed on their resume here:

  • Company Policies, 15%

    Created company policies for Insider trading, Reg FD, Investor/Analyst Access, and corporate governance.

  • Customer Relations, 13%

    Directed, planned and organized the Customer Relations Department and activities by coordinating available resources in order to increase customer satisfaction.

  • Government Relations, 5%

    Partnered with government relations function to address national regulatory issues and global compliance requirements.

  • Press Releases, 4%

    Collaborated with management on Company Press Releases.

  • Payroll, 4%

    Posted assignment information on dispatch board, Compiled and recorded data for dispatch, payroll, billings, and personnel records.

  • Customer Complaints, 4%

    Restored customer loyalty through effective resolution of customer complaints.

Most directors, customer relations list "company policies," "customer relations," and "government relations" as skills on their resumes. We go into more details on the most important director, customer relations responsibilities here:

  • The most important skills for a director, customer relations to have in this position are leadership skills. In this excerpt that we gathered from a director, customer relations resume, you'll understand why: "public relations and fundraising managers often lead large teams of specialists or fundraisers and must be able to guide their activities." According to resumes we found, leadership skills can be used by a director, customer relations in order to "provided key operational leadership for customer relations activities. "
  • Another commonly found skill for being able to perform director, customer relations duties is the following: problem-solving skills. According to a director, customer relations resume, "managers sometimes must explain how the company or client is handling sensitive issues." Check out this example of how directors, customer relations use problem-solving skills: "program manager of enterprise-wide customer relationship management (crm) case tracking solution achieving 20%+ efficiency improvement. "
  • Another skill that is quite popular among directors, customer relations is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a director, customer relations resume: "public relations and fundraising managers regularly speak on behalf of their organization" This example from a resume shows how this skill is used: "addressed social media cases regarding survey's and follow up customer relations. "
  • A thorough review of lots of resumes revealed to us that "writing skills" is important to completing director, customer relations responsibilities. This resume example shows just one way directors, customer relations use this skill: "managers must be able to write well-organized and clear press releases and speeches" Here's an example of how this skill is used from a resume that represents typical director, customer relations tasks: "initial phone contact with customer, scheduling, writing repair orders and working one on one with customer and the technician. "
  • As part of the director, customer relations description, you might find that one of the skills that might be helpful to the job is "communication skills." A director, customer relations resume included this snippet: "managers deal with the public regularly; therefore, they must be friendly enough to build a rapport with, and receive cooperation from, their media contacts and donors." This skill could be useful in this scenario: "crafted all earnings call scripts, press releases and other financial communications. "
  • While "organizational skills" is listed last on this skills list, don't underestimate its importance to director, customer relations responsibilities. The skill is described by this resume snippet, "public relations and fundraising managers are often in charge of running several events at the same time, requiring superior organizational skills." Here is an example of how this skill is used, "identified organizational opportunities for client growth, profitability and customer service. "
  • See the full list of director, customer relations skills.

    We've found that 65.3% of directors, customer relations have earned a bachelor's degree. Furthermore, 8.4% earned their master's degrees before becoming a director, customer relations. While it's true that most directors, customer relations have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven directors, customer relations did not spend the extra money to attend college.

    Those directors, customer relations who do attend college, typically earn either business degrees or marketing degrees. Less commonly earned degrees for directors, customer relations include communication degrees or management degrees.

    Once you're ready to become a director, customer relations, you should explore the companies that typically hire directors, customer relations. According to director, customer relations resumes that we searched through, directors, customer relations are hired the most by The Pearson Companies, Broadridge Financial Solutions, and Healthgrades. Currently, The Pearson Companies has 6 director, customer relations job openings, while there are 2 at Broadridge Financial Solutions and 2 at Healthgrades.

    View more details on director, customer relations salaries across the United States.

    Some other companies you might be interested in as a director, customer relations include AT&T;, Northwestern Mutual, and Estee Lauder. These three companies were found to hire the most directors, customer relations from the top 100 U.S. educational institutions.

    For the most part, directors, customer relations make their living in the retail and manufacturing industries. Directors, customer relations tend to make the most in the technology industry with an average salary of $93,628. The director, customer relations annual salary in the health care and transportation industries generally make $73,436 and $73,007 respectively. Additionally, directors, customer relations who work in the technology industry make 38.7% more than directors, customer relations in the manufacturing Industry.

    The three companies that hire the most prestigious director, customer relationss are:

      What Communications/Senior Communications Managers Do

      A communications/senior communications manager specializes in handling and overseeing internal and external communications within a workplace, ensuring accuracy and timeliness. Their responsibilities typically revolve around developing strategies for better workforce and public communications, crafting marketing materials such as press kits and newsletters, and coordinating with other departments to create new materials and opportunities for marketing. A communications/senior communications manager may also participate in managing social media operations and launching strategies for product launches and events. Furthermore, as a manager, it is essential to lead and encourage the team, all while implementing the company's policies and regulations.

      In this section, we compare the average director, customer relations annual salary with that of a communications/senior communications manager. Typically, communications/senior communications managers earn a $12,791 higher salary than directors, customer relations earn annually.

      Even though directors, customer relations and communications/senior communications managers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require company policies, press releases, and customer service in the day-to-day roles.

      These skill sets are where the common ground ends though. A director, customer relations responsibility is more likely to require skills like "customer relations," "donor database," "government relations," and "payroll." Whereas a communications/senior communications manager requires skills like "internal communications," "strategic communications," "powerpoint," and "project management." Just by understanding these different skills you can see how different these careers are.

      Communications/senior communications managers tend to reach higher levels of education than directors, customer relations. In fact, communications/senior communications managers are 6.0% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.

      What Are The Duties Of a Community Development Director?

      The job of a community development director is to manage and direct the management and planning initiatives for a community or city organization. Your duties will include collaborating with community partners in developing strategies to improve the community, architectural and economic initiatives, monitoring budgets for department initiatives, and participating in business development efforts. As a community development director, it is your responsibility to develop and maintain the community development department's short- and long-term developmental goals. It is also your duty to develop and coordinate marketing strategies for economic development.

      Now we're going to look at the community development director profession. On average, community development directors earn a $734 higher salary than directors, customer relations a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both directors, customer relations and community development directors are known to have skills such as "donor database," "press releases," and "strategic plan. "

      But both careers also use different skills, according to real director, customer relations resumes. While director, customer relations responsibilities can utilize skills like "company policies," "customer relations," "government relations," and "payroll," some community development directors use skills like "special events," "economic development," "project management," and "web content."

      Community development directors may earn a higher salary than directors, customer relations, but community development directors earn the most pay in the media industry with an average salary of $121,003. On the other side of things, directors, customer relations receive higher paychecks in the technology industry where they earn an average of $93,628.

      When it comes to the differences in education between the two professions, community development directors tend to reach higher levels of education than directors, customer relations. In fact, they're 26.8% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.

      How a Communications Director Compares

      A communications director is responsible for monitoring and supervising the overall media relations from internal to external communications. A communications director's duties include managing campaigns, providing organizational updates to the employees, supporting social media marketing, developing effective communication strategies to build the organization's reputation, and efficiently leading team members in handling events that represent the business. Communications directors must have strong leadership and communication skills to provide support for the company's daily operations and strategies.

      The third profession we take a look at is communications director. On an average scale, these workers bring in lower salaries than directors, customer relations. In fact, they make a $10,771 lower salary per year.

      While looking through the resumes of several directors, customer relations and communications directors we discovered that both professions have similar skills. These similarities include skills such as "press releases," "customer service," and "community relations," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from directors, customer relations resumes, they are more likely to have skills like "company policies," "customer relations," "donor database," and "government relations." But a communications director might have skills like "web content," "internal communications," "external communications," and "project management."

      Additionally, communications directors earn a higher salary in the media industry compared to other industries. In this industry, they receive an average salary of $121,914. Additionally, directors, customer relations earn an average salary of $93,628 in the technology industry.

      Communications directors are known to earn higher educational levels when compared to directors, customer relations. Additionally, they're 11.8% more likely to graduate with a Master's Degree, and 0.7% more likely to earn a Doctoral Degree.

      Description Of a Manager Of Corporate Communications

      A manager of corporate communications is primarily responsible for overseeing the external and internal communications in a company, ensuring everything is running smoothly. They are also responsible for managing marketing communications and public relations, and even developing various marketing content. There are also instances where they must handle a company's social media platforms, review communication materials, and provide progress reports of different projects and programs. Furthermore, as a manager, it is essential to lead and encourage team members, all while implementing the company's policies and regulations.

      Managers of corporate communications tend to earn a higher pay than directors, customer relations by about $26,756 per year.

      According to resumes from both directors, customer relations and managers of corporate communications, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "press releases," "strategic plan," and "community relations. "

      While some skills are shared by these professions, there are some differences to note. "company policies," "customer relations," "donor database," and "government relations" are skills that have shown up on directors, customer relations resumes. Additionally, manager of corporate communications uses skills like corporate communications, internal communications, project management, and external communications on their resumes.

      In general, managers of corporate communications make a higher salary in the media industry with an average of $152,992. The highest director, customer relations annual salary stems from the technology industry.

      Managers of corporate communications reach higher levels of education when compared to directors, customer relations. The difference is that they're 18.8% more likely to earn a Master's Degree more, and 1.4% less likely to graduate with a Doctoral Degree.