"customer relations," "leveraged," and "government relations" aren't the only skills we found directors, customer relations list on their resumes. In fact, there's a whole list of director, customer relations responsibilities that we found, including: The most important skills for a director, customer relations to have in this position are leadership skills. In this excerpt that we gathered from a director, customer relations resume, you'll understand why: "public relations and fundraising managers often lead large teams of specialists or fundraisers and must be able to guide their activities." According to resumes we found, leadership skills can be used by a director, customer relations in order to "provided key operational leadership for customer relations activities. " While it may not be the most important skill, we found that many director, customer relations duties rely on problem-solving skills. This example from a director, customer relations explains why: "managers sometimes must explain how the company or client is handling sensitive issues." This resume example is just one of many ways directors, customer relations are able to utilize problem-solving skills: "fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services. " Another skill that is quite popular among directors, customer relations is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a director, customer relations resume: "public relations and fundraising managers regularly speak on behalf of their organization" This example from a resume shows how this skill is used: "addressed social media cases regarding survey's and follow up customer relations. " A director, customer relations responsibilities sometimes require "writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "managers must be able to write well-organized and clear press releases and speeches" This resume example shows how this skill is used by directors, customer relations: "process warranty claims for payment audit ledgers for payment discrepancies service writing customer complaints" Another common skill for a director, customer relations to be able to utilize is "communication skills." Managers deal with the public regularly; therefore, they must be friendly enough to build a rapport with, and receive cooperation from, their media contacts and donors. A director, customer relations demonstrated the need for this skill by putting this on their resume: "position: director of customer relations manage the project managers and estimators at the screen division of innomark communications. " While "organizational skills" is listed last on this skills list, don't underestimate its importance to director, customer relations responsibilities. The skill is described by this resume snippet, "public relations and fundraising managers are often in charge of running several events at the same time, requiring superior organizational skills." Here is an example of how this skill is used, "facilitated organizational growth by employing strategic client direction, fostering new relationships and maintaining existing client relationships. "
See the full list of director, customer relations skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a director, customer relations. We found that 65.3% of directors, customer relations have graduated with a bachelor's degree and 8.4% of people in this position have earned their master's degrees. While most directors, customer relations have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every seven directors, customer relations were not college graduates.
Those directors, customer relations who do attend college, typically earn either a business degree or a marketing degree. Less commonly earned degrees for directors, customer relations include a communication degree or a management degree.
Once you're ready to become a director, customer relations, you should explore the companies that typically hire directors, customer relations. According to director, customer relations resumes that we searched through, directors, customer relations are hired the most by Pearson, Trellix, and Pwc. Currently, Pearson has 21 director, customer relations job openings, while there are 19 at Trellix and 6 at Pwc.
If you're interested in companies where directors, customer relations make the most money, you'll want to apply for positions at California Resources, Palo Alto Networks, and VMware. We found that at California Resources, the average director, customer relations salary is $177,967. Whereas at Palo Alto Networks, directors, customer relations earn roughly $171,371. And at VMware, they make an average salary of $157,090.
View more details on director, customer relations salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Pulte Mortgage, Northwestern Mutual, and American Express. These three companies have hired a significant number of directors, customer relations from these institutions.
The industries that directors, customer relations fulfill the most roles in are the technology and manufacturing industries. But the highest director, customer relations annual salary is in the manufacturing industry, averaging $124,365. In the retail industry they make $121,552 and average about $118,605 in the professional industry. In conclusion, directors, customer relations who work in the manufacturing industry earn a 38.0% higher salary than directors, customer relations in the transportation industry.