Director, customer support work from home jobs

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance. About the Role We are looking for a driven, customer service oriented, roll up your sleeves type of leader who has a proven track record in building and delivering excellent service operations within financial services and is curious about innovative blockchain technology. As the Customer Service Operations Director, you will build out the initial customer service operations team for Figure Markets and learn all things about the business by sitting in the heart of the action. You will provide leadership to the Figure Markets Customer Service Operations team and oversee the day to day customer service. You will show your commitment and enthusiasm for the Customer Success function and the high level customer experience Figure Markets strives to achieve. Your effective communication, problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure Markets accountable to its customers by leading the team in troubleshooting problems and providing solutions with knowledge and empathy. What You'll Do Define and build out the customer support operations processes for Figure Markets Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email Oversee the day to day workforce management of the customer operations team and focus on delivering industry leading service Manage the shift schedule for accurate planning and shift coverage Resolve escalated complaint issues from the team and provide oversight Provide insight into metrics to collect and report Manage and report on onboarding processes for Figure Markets and all customer service interactions Read, analyze reporting, and make data-driven recommendations to management Provide regular performance feedback to the team Ensure performance and disciplinary issues are dealt with and escalated appropriately Drive a culture of diversity and inclusion within the team Make process improvements for Figure Pay and Figure Marketplace Participate in new training and licensing programs to expand the team's capabilities What We Look For BA/BS from an accredited university preferred 8+ years of experience in customer service and operations 5+ years of experience leading or supervising a team providing customer service and operations Experience working in the crypto industry An experienced leader who fosters a value-based culture, with respectful interactions, behaviors, and attitudes. Flexibility and adaptability to ongoing refinements in process and structure Confident, friendly, and compassionate communication skills Ability to successfully complete the required compliance training A positive and problem solving approach to customer service Process driven organizational skills A quick and flexible learning style with the ability to navigate new technology platform Salary Compensation Range: $138,400 - $173,000/yr 25% annual bonus target, paid quarterly Company equity in the form of RSUs This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs Benefits Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care, 401k, and commuter benefits Employer-funded life and disability insurance coverage 11 Observed Holidays & PTO plan Up to 12 weeks paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #LI-RF1 #LI-Remote

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: This role is for a Customer Success Manager for the Commercial market. You will be responsible for managing and expanding relationships with customers, including agriculture, insurance, and energy verticals . You will help customers maximize the value of Planet's imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows. The ideal candidate will have experience working in customer success with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships. The ability to identify and build connections between internal stakeholders will be key to driving adoption and impact across Planet's commercial initiatives. Your mission will be to become a trusted advisor to our customers, keep them informed about product updates and industry trends. Maintaining a human-centered approach, you will help drive value realization and return on the client's investment. Ideal candidates understand the benefits of remote sensing data in the context of different platforms and are able to guide the customer in navigating and identify the best fit. This is a full-time, remote position based in the United States. If located near one of our offices, you are expected to work from that office 3 days per week. Impact You'll Own: Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet's products. Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells. Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows. Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback. Work closely with sales, product, and marketing teams to support customer needs, case studies, and events. Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success. What You Bring: 6+ years of experience in Customer Success, account management or similar Bachelor's degree in a related field Advanced working knowledge of remote sensing, GIS or geospatial imagery products Advanced technical background, experience with remote sensing platforms and solutions Ability to successfully communicate and coordinate with international customers & sales teams Solid problem solving skills, proactive work style and ability to work independently Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs Experience in earth observation and related fields Excellent verbal and written communication skills in English, the language of the company Ability to travel approximately 10% of the year domestically or internationally What Makes You Stand Out: 2+ years of technical experience working in GIS or remote sensing Commercial vertical specific experience (e.g. agriculture, energy) CSM experience with quantifying value of deliverables for customers #LI-REMOTE Application Deadline: March 1, 2026 at 11:59PM PST Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off in addition to holidays and company-wide days off 16 Weeks of Paid Parental Leave Wellness Program and Employee Assistance Program (EAP) Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Commuter Benefits (if local to an office) Volunteering Paid Time Off Compensation: The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. New York City + California Salary Range$114,000-$142,480 USDSan Francisco Salary Range$121,840-$152,320 USDUS National Salary Range$105,040-$131,280 USD Why we care so much about Belonging. We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We are currently exploring AI interviewing technologies to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a Planet AI Notetaker for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools-e.g. Large Language Models (LLMs), deep fake technology, etc.-is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Who we are At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility - all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers - like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. For more information, visit ************* What we are building The Customer Experience organization plays a key role in Domino's continued growth as a startup and ensuring we help our customers achieve their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible for maintaining and growing relationships with our company's clients. You will serve as the main point of contact for clients, ensuring their needs are met and their expectations are exceeded. Your primary goal will be to maximize client satisfaction, retention, and revenue generation. What your impact will be Represent Domino during a pivotal period in the customer's lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process Leverage data and insights alongside your understanding of the customer's goals to prescribe commercial terms that align with the needs of the business Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way Maintain and report an accurate forecast for all renewals in your portfolio Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate What we look for in this role 3+ years in a client-facing, pre or post-sales role Customer Success Manager, Account Manager, Project Manager Preferably in a SaaS/AI environment Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success Technical aptitude to understand Domino's portfolio Customer management - drive customers through success ensuring retention and expansion High level of comfort speaking with executives and procurement at Enterprise companies Proven track record of exceeding goals Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow Bias toward action SFDC and CRM tools proficiency What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $200,000-$250,000 USD

About Treering: Treering is a company dedicated to delivering exceptional experiences to our customers and employees. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our team. This role is focused on managing customer relations, ensuring customer satisfaction, and driving retention and growth during a key period for our business. Job Description: As a Customer Success Manager at Treering, you will play a critical role in managing day-to-day customer interactions, ensuring they achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support while collaborating with internal teams to ensure smooth delivery of solutions. Key Responsibilities: Build and maintain strong relationships with customers, acting as their main point of contact during the contract period. Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges. Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services. Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions. Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services. Communicate effectively with customers about product updates, new features, and best practices. Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period. Document and report on customer feedback, challenges, and successes to the leadership team. Proficiency with CRM software and customer support tools. Requirements: 2-3 years of experience in Customer Success, Account Management, or a related field. Strong communication and relationship-building skills. Ability to manage multiple customer accounts and prioritize tasks efficiently. Problem-solving mindset with a proactive approach to addressing customer needs. Experience working with software, SaaS, or tech-related companies is a plus. Excellent teamwork and collaboration skills with the ability to work cross-functionally. Flexibility and adaptability to work in a fast-paced, evolving environment. Proficiency with CRM software and customer support tools. Why Join Us? Gain valuable experience working with a dynamic team in a fast-growing company. Flexible remote work environment. Opportunity to make a significant impact on customer satisfaction and retention. If you're passionate about creating meaningful customer relationships and thrive in a collaborative, mission-driven environment, we'd love to hear from you. Join us in shaping memorable experiences for our customers and contributing to Treering's continued growth. Apply today and help us deliver exceptional service to the communities we support.

Hi, we're CompanyCam. We're a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor's entire business. We're committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don't let that corporate description fool you-the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role CompanyCam is looking for a Director of Customer Support to lead the strategy, operations, and cross-functional alignment of our Support organization. In this role, you'll shape how tens of thousands of contractors experience our product every day-ensuring every interaction is fast, accurate, and deeply customer-centric. You'll guide the vision for an exceptional support experience across all channels while driving efficiency, scalability, and operational clarity. As the bridge between Support, Product, Engineering, and other customer-facing teams, you'll champion customer insights and help influence solutions that reduce friction and improve outcomes. This is a high-impact leadership role for someone passionate about building world-class customer experiences at scale. Location: Lincoln, NE or Remote What You'll Do Develop and execute a Support strategy that delivers fast, consistent, exceptional customer experiences at scale. Own and evolve the Support tooling ecosystem, evaluating platforms (e.g., chat, knowledge base, AI copilots, WFM) for scalability, usability, and automation opportunities. Drive a cost-efficient tooling roadmap, balancing service quality, team enablement, automation leverage, and long-term operational efficiency across channels. Align Support operations with CompanyCam's goals by balancing efficiency, service quality, and business impact. Identify and drive improvements that reduce friction, elevate quality, and enhance ease of use across all support channels. Use data and forecasting to inform decisions around staffing, processes, tooling, and operational improvements. Report performance trends, insights, and recommendations to stakeholders with clarity and actionable direction. Lead and coach Support Managers, fostering a culture grounded in empathy, quality, and responsiveness. Oversee daily operations, ensuring industry-leading speed, accuracy, and consistency through strong monitoring of service metrics. Partner cross-functionally with Product, Engineering, CX, AM, Onboarding, and Marketing to advocate for customer needs and reduce contact volume. The Impact You'll Have At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems-and we believe that kind of work is best done by a team that reflects the world around us. In this role, you'll drive impact by: Elevating the customer experience through scalable, efficient, and proactive support operations. Improving product and service quality by surfacing insights that help teams build better, reduce friction, and prevent recurring issues. Strengthening cross-functional alignment to ensure customer needs directly inform decisions and roadmaps. What You'll Bring 4+ years of experience managing managers or senior team leads. 7+ years of experience in a SaaS or high-volume support environment. Proven ability to scale operations and deliver exceptional customer experiences. Experience working closely with Product and Engineering in a continuous feedback loop. Knowledge of high-volume workflows, customer experience design, SaaS troubleshooting, and support metrics. Skill in data-driven decision-making, operational efficiency, leadership, and continuous improvement. Ability to inspire and coach leaders, foster healthy team cultures, and champion customer-centric thinking. Ability to balance speed, quality, and efficiency while driving industry-leading performance. A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving. A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems. Benefits & Compensation This is a salaried position at CompanyCam. Our starting salary range is $105,000-$123,000 per year and is based on experience. We also offer meaningful equity and other benefits. CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn't align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team. For any accommodations or technical issues related to the online application or interview process, please email ******************* and we'll respond promptly. Please do not include any medical or health information in your message. Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority. Are you ready to help shape the future? Come join us! About the Role:At 3E, we're empowering companies around the world to lead with environmental, health, and safety excellence. We're looking for a Director of Customer Support to own and elevate our global support operations-setting the standard for how we serve, solve, and scale customer needs across regions and products. This is more than a director-level role. It's a high-visibility leadership opportunity to unify and evolve a support ecosystem that spans the U.S., Europe, and APAC, driving measurable results and meaningful change. We support flexible work-with this role open to fully remote candidates located in the Eastern Time Zone. What You'll Do Lead a global, matrixed support organization of ~20 team members (including full-time employees and contractors), managing 2 direct managers and collaborating across international teams. Deliver consistency at scale-standardizing service delivery across multiple products and regions to ensure customers experience 3E as one unified company. Design and implement support strategies that blend human connection with automation and AI, improving time-to-resolution, self-service, and customer satisfaction. Be a visible, proactive change agent-solving cross-functional blockers by building trust and influencing Product, Engineering, and Commercial teams. Instill a culture of accountability and action, identifying performance gaps and coaching teams to exceed targets with empathy and ownership. Champion process optimization by leveraging tools like Zendesk and collaborating with the Knowledge Management team to reduce root cause issues. Drive AI enablement within the support team-encouraging curiosity and hands-on experimentation (bonus if you've deployed AI agents). Establish and exceed KPIs including CSAT, NPS, first-response and resolution times, and backlog reduction. Serve as a strategic advisor and voice of the customer, ensuring support insights drive product improvement and customer retention. What Makes You a Great Fit 10+ years of customer support/service operations experience within the SaaS industry, including 5+ years in global leadership roles. Experience managing globally distributed teams, including contractors (e.g., APAC, EMEA). Proven success leading customer support teams for a SaaS product suite or multiple software products within a complex, fast-paced environment. Hands-on experience with Zendesk (or similar platforms like ServiceNow, Freshdesk, Salesforce Service Cloud). Track record of driving organizational change, influencing cross-functional teams, and championing customer-first thinking. Strong operational and people leadership-able to assess performance, motivate teams, and course-correct as needed. Empathetic and emotionally aware leader who communicates clearly, builds strong relationships, and brings out the best in others. Nice-to-Haves: Exposure to EHS, compliance, or regulatory-focused technology. Familiarity with AI applications in customer support and enthusiasm for experimenting with new tools. ISO or ITIL framework experience. Who Thrives Here A strategic doer-you can zoom out to set vision but also roll up your sleeves to build systems that scale. A change leader-you bring others with you, rallying teams through ambiguity and unlocking action across silos. A tenacious problem-solver-when someone says “we can't,” you say “what if we...?” A people-first leader-you manage with empathy, clarity, and accountability. A cross-functional connector-you're at ease partnering with Product, Engineering, and Customer Success to drive results. Pay Transparency:The anticipated base salary range for this position is $110,000-$130,000 per year. The final offer will depend on several factors, including the successful candidate's skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include:Health, dental, and vision insurance Life insurance and disability coverage Generous PTO accrual and paid parental leave 401(k) plan with company matching Employee assistance program Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states:Alabama, Arizona, California, Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to ********************** Visit us at ********************* Follow us at ******************************************************* Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: The Manager, Strategic Customer Success is a critical leadership position within the Enterprise Sales Organization. In this role, you will be responsible for owning career development, recruiting efforts, account-level strategy, retention, and upsell targets for our remote, US-based team. You will collaborate with Directors of Strategic Accounts and Regional Vice Presidents, along with other departments, to ensure our CSMs effectively help our most valuable customers achieve business success through Motive's suite of solutions. The ideal candidate is an excellent leader with deep experiential knowledge of how high-growth SaaS companies leverage Customer Success best practices to grow and retain their customers. This role emphasizes a focus on the client's business outcomes, going beyond just product adoption. Strategic CSMs build strong, trust-based relationships with senior stakeholders, including C-level executives, and act as trusted advisors. What You'll Do: Lead a team of 6-9 Strategic Customer Success Managers to exceed their retention goals for a portfolio of high-value, high-complexity strategic accounts. Develop and constantly iterate playbooks that drive outcomes for Motive's strategic clients. Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business, including net revenue retention and gross retention rate. Own advocating for strategic clients with internal stakeholders to drive value and ensure client outcomes are achieved, acting as the voice of the customer within the organization. Manage pipeline reviews, escalations, team meetings, and expectations around Executive Business Reviews and Account Planning, with a focus on delivering high-touch, white-glove service to large, key accounts. Define and execute tailored success plans to help strategic customers achieve their business objectives, including identifying and formalizing solutions to their biggest challenges. Identify and pursue upsell and cross-sell opportunities in collaboration with sales. Monitor customer health, proactively mitigate risks, and secure renewals. Collaborate with product development, sales, and marketing teams to communicate customer feedback and advocate for improvements that align with client needs. Cultivate and manage strong internal and external relationships to ensure our customers' needs are consistently driven forward. What We're Looking For: 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients. B2B Enterprise SaaS platforms with a user-or seat-based licensing model preferred Demonstrated ability to lead a team of 6-9 CSMs with Strategic clients, each carrying a book of business over $4M in ARR. Execution-focused leader with an emphasis on process excellence, utilizing technology specifically with AI. Ability to leverage data to inform decision-making and identify opportunities to service the existing account base better, translating data into actionable insights. Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively advocate for clients. Strong understanding of growth and retention strategies in B2B environments. Excellent communication and presentation skills, with the ability to engage C-level executives and tailor messaging to diverse audiences. Experience with change management, motivating and overcoming barriers to significant, transformational change. Proven ability to build and maintain strong relationships with customers, understanding their unique needs and driving successful outcomes. Demonstrated experience in managing complex internal and external relationships to achieve customer success objectives. Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits . The compensation range for this position will depend on where you reside. For this role, the on-target earnings (base pay + commissions) are: United States$161,000-$202,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote

Contract will work remotely with field techs. Candidates must be flexible to work any shift after training. • Open, update and close trouble tickets • Requires a working knowledge of networking concepts, networking implementation, and software concepts/use. • Assists in the rapid assessment of the nature and severity of customer problems. Initiates calls to various support organizations as needed • Manage the installation and remote troubleshooting of Linux servers as well as switching and routing equipment • Manage queue and handle multiple forms of electronic communication related to the project • Maintains documentation of daily operations • Install and test commercial networks · The ideal candidate would be keenly interested in process improvement and increasing quality and productivity at all levels. Qualifications • 1+ years experience in network management • 1+ years experience working with broadband as a connectivity solution • 1+ years experience supporting Linux/Unix in a corporate setting. • 1+ years experience working with Cisco networking elements • Prior knowledge of wireless protocols and standards • Excellent interpersonal, communication and organizational skills • Previous experience in remote customer support and a familiarity with call queues • CCNA Preferred (Please provide certification number in resume) Please look at Skill level required as it is imperative that you have level stated and must show skills in the body of your resume. Must show where you utilized each skill. Skill Experience Need · 1) Linux Expert Required · 2) Subnetting Expert Required · 3) Cisco Router/Switches Expert Required · 4) DSL/Broadband modems Expert Required · 5) WiFi Expert Required · 6) Routing Intermediate Required · 7) previous NOC support Intermediate Required · 8) Communication skills Intermediate Required · 9) CCNA Certification Expert Desired · 10) Flexibilty 24 / 7 / 365 Expert Required

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at *************** Are you passionate about data and customers? Do you love building relationships, getting deep in products, driving adoption, and showcasing business value? We are looking for people who can drive the success of our fast-growing list of Fortune 500 customers. In the Enterprise CSM role you will own the customer relationship from adoption to renewal and expansion. Role responsibilities include: driving product utilization, optimizing configuration to maximize value, advocating internally for product improvements based on customer feedback, and showcasing business impact to customer executives in the form of Business Reviews. If you are looking to make an immediate impact, this role may be for you! About You: You are a patient and caring person, highly organized and driven. You are excited by AI and its ability to transform and improve how businesses run. You thrive on helping customers achieve their desired outcomes from software investments. You have strong spoken and written communication skills. You are action-oriented; no task is too small or insignificant for you. You value prioritization to guide your focus toward the highest-impact activities. You have had direct exposure to finance and/or accounting - Accounts Payable, Travel and Expense, Accounting, etc. You have had direct exposure to finance tech, e.g. SAP Concur, Chrome River, NetSuite, Oracle, etc. You're scrappy and comfortable asking for help. You're deeply team-oriented and enjoy a fast-paced startup environment. Your responsibilities will include: Creating a smooth transition from sales for new customers, and aligning with the customer's executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM). Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality. Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews. Partnering with sales to identify opportunities to increase customer value-resulting in upsell/cross-sell/expansion. Must-haves: 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions. Humble and friendly personality with an open and honest communication style. Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI. Exceptional presentation skills to engage Director/VP/C-level stakeholders. Ability to understand our business applications quickly with little hands-on training. Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws. Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we're building a team to shape the future of direct mail. Customer Success Manager - Commercial In this role, you will manage a high volume book of business and lead the renewals process to retain and grow customer relationships. You will actively manage a SMB/MM book of business and work directly with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments. You will maintain and report an accurate rolling annual- forecast of renewals in your book of business. You will negotiate and execute renewal contracts, in partnership with Legal and Finance, that align to customer goals. You will discover and identify upsell/cross-sell opportunities using analytical tools and upon contract renewal to maximize customer growth. The Lob Customer Success Manager is a high impact position, responsible for owning and executing a portfolio of SMB/MM customers. The ideal Customer Success Manager is an experienced professional with a good understanding of customer success, renewals and contracts. This position is responsible for maximizing customer growth and minimizing churn while adding value to our customers in a scaled model. In this role, you will report to the Senior Manager of Commercial Account Management. As the Customer Success Manager - Commercial, you'll… Manage post-sales activity for SMB/MM customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport You will collaborate cross functionally to mitigate churn and to identify expansion opportunities Meet with clients to establish strong relationships and solidify their Direct Mail programs with Lob Responsible for creating renewal agreements and sending them to customers at least a minimum of 90 days in advance Accurately maintain a running forecast of your portfolio and communicate risk and growth opportunities to the needed internal teams Proactively identify and flag churn risk and work actively with a broader account team to mitigate Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses Connect with customers via scalable channels (email, webinars, etc.) to help solve problems Develop, test, and iterate on scaled playbooks and engagement strategies Analyze customer data to build and execute engagement strategies within your customer portfolio Bring the voice of the customer as you partner with the Revenue, Product & Engineering, and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob What will you bring to this role… 3-5 years of Enterprise experience in SaaS renewals, account management, customer success, and sales. Experience with a high volume Book of Business (100+ customers) Proven skill with juggling multiple renewals in a given quarter while maintaining strong attention to detail Ability to communicate, present to, and influence key stakeholders at all levels of the customers' organization, including executive and C-level Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements Proven track record implementing programmatic solutions and automation Ability to listen to the customer and translate their business needs into a personalized consultation Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars) You're excited to help build a new team and drive a huge impact Self-starter who has fresh ideas when it comes to growing customer engagement Great prioritization skills and ability to execute on customer-facing activities You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers Strong numeracy skills Value-based selling skills Advanced problem-solving skills and verbal and written communication skills Excellent listening, negotiation, and presentation abilities Familiarity with Salesforce and ChurnZero (or similar Customer Success platform) strongly preferred Consistent track record of achieving personal and team goals Experience in the marketing automation software and/or and direct mail experience are a plus Gratitude, a sense of purpose, and a kind and generous demeanor are a must! Compensation Information The compensation for this role consists of a base salary, variable, and RSUs Annual Salary Band: $70,000.00 - $80,000.00 + Variable: $7,000.00 - $12,500.00 “Lob's salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance . Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital. Key Responsibilities: Team Leadership: Manage, mentor, and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base. Customer Advocacy: Serve as the voice of our customers within the company, driving initiatives that improve customer experience and satisfaction. Retention & Growth: Analyze customer health metrics, strategize to identify upsell and cross-sell opportunities, and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence, multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred. Customer Engagement: Develop and maintain strong customer relationships, driving engagement through regular health checks, business reviews, and value realization activities. Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness. Strategic Insights: Provide customer feedback and insights to Sales, Product Management, and other departments to influence product roadmap and customer experience improvements. Qualifications: Bachelor's degree in Business, Technology, or a related field; Master's degree is a plus. 5+ years of experience in customer success, account management, or a related customer-facing role, with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota.. Proven track record of driving customer satisfaction, retention, and revenue growth. Strong understanding of cybersecurity and risk management practices is highly desirable. Exceptional communication, leadership, and interpersonal skills. Ability to analyze data, draw insights, and translate findings into action plans. Proficiency with Customer Success platforms (such as Gainsight, Totango) and CRM tools (such as Salesforce). Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $150,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job TitleFP&A Director - Customer Enablement Location(s) US Remote - AK, US Remote - AK, US Remote - AL, US Remote - AR, US Remote - AZ, US Remote - CA, US Remote - CO, US Remote - CT, US Remote - DC, US Remote - DE, US Remote - FL, US Remote - GA, US Remote - HI, US Remote - IA, US Remote - ID, US Remote - IL, US Remote - IN, US Remote - KS, US Remote - KY, US Remote - LA, US Remote - MA, US Remote - MD, US Remote - ME, US Remote - MI, US Remote - MN {+ 28 more} Key Responsibilities: Key Responsibilities: Lead a global team in managing a ~$400M P&L within PerkinElmer, focusing on key financial metrics (revenue, margins, price/volume/mix, customer past dues, salesforce effectiveness, etc.) to drive business performance. Partner with commercial leadership to deliver actionable financial insights that drive revenue growth and maximize profitability, leveraging detailed analysis to enable data-driven decision-making. Develops structured, driver-based FP&A models following best practices and leveraging advanced scenario and sensitivity analysis techniques. Serve as a strategic advisor to division leadership, offering recommendations to navigate ambiguity, accelerate profitable growth, and implement new technologies and processes to enhance financial and operational decision-making. Develop and implement the annual operating plan and financial forecasts, ensuring alignment with business goals, and providing insights into performance. Oversee both annual and long-term financial planning cycles, analyzing market trends, gross margins, headcount, and other key drivers. Support key commercial deals, providing input on pricing, contract structures, and financial viability to drive profitability. Lead efforts to improve financial processes and drive operational efficiency, eliminating non-value-added activities, enhancing data governance and reporting, and collaborating across teams to optimize financial operations. Manage special projects and ad-hoc financial reporting, providing insights to support decision-making and ensure alignment with emerging business needs and strategies. Build and lead a high-performing, diverse team, fostering a commercial-centric culture Qualifications: Bachelor's degree in Accounting, Finance or Business 10+ years of relevant business experience in Finance, Analytics, Pricing or Product Management with a track record of scalable success, including leading a team Preferred Qualifications: Proven experience leading global teams in a matrixed, multi-cultural organization Strong collaboration skills, working effectively with business leaders and cross-functional teams Experience building driver-based revenue/cost models and applying tools like sensitivity analysis, Monte-Carlo simulation, and advanced forecasting techniques A strategic leader with a strong bias for action, driving continuous improvement and simplification Strong analytical mindset with the ability to leverage business KPIs and key drivers for accurate forecasting Ability to navigate ambiguity, show initiative, and manage conflict and difficult conversations, especially during times of change Demonstrated ability to prioritize and manage multiple complex tasks in a time-sensitive, fast-paced environment Effective communication and presentation skills, translating technical information into actionable business insights Experience leading cross-functional projects focused on process improvements Experience with SAP, Hyperion (HFM/Essbase), Business Objects Advanced skills in Excel, PowerPoint, and other MS Office applications The annual compensation range for this full-time position is $160,000 to $190,000 . The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training. PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we've built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we're hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You'll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools Track and enforce performance standards across shifts and regions Surface issues and solutions before they escalate with no need for micromanagement Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: Richpanel (CRM) Shopify (DTC) Recharge & Checkout Champ (subscriptions) Stripe (payments) Slack, WhatsApp (team communication) KPIs You Will Own: Trustpilot Score: 4.5+ CSAT Score: 4.0+ First Response Time: Under 8 hours Oldest Ticket: Under 1 day Agent Output: 80+ tickets/day per agent Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: 5+ years leading CS teams of 30-100 agents in high-volume eCommerce or subscription brands Proven success managing internal teams and outsourced BPOs Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch Tactical operator who personally reviews tickets and holds the team to high standards Past experience turning around underperforming teams or CS orgs Strong communicator with direct, proactive leadership style Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: Career-defining opportunity to lead a CS transformation from the inside out Zero corporate red tape with full autonomy and direct access to founders Massive ownership over outcomes in a growing company High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: You avoid hard conversations or shy away from accountability You need layers of direction before taking action You want to sit at a strategic level without doing hands-on leadership You get overwhelmed by speed, growth, or changing priorities You'd rather manage status quo than drive real change How to Apply: If you're an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity.

Sumo Logic, Inc. empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable and secure cloud-native applications. Our platform observes, monitors, and secures modern digital business solutions. As a true cloud-native SaaS solution, you will be working on the cutting edge of cloud technology to deliver a world-class technical experience to our customers, thus enabling them to meet their business outcomes. We are seeking a highly skilled Technical Customer Success Manager. As a trusted customer advisor, Technical Customer Success Manager (CSM) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring. This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a CSM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives. Travel Requirements Flexible, but generally once or twice a quarter (10-25%) Customer Visits Corporate Visits for Training, mandatory meetings, etc. Responsibilities Advanced Technical Expertise: Hands-on keyboard experience and consultative skills. Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic. Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You'll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic. Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic's business growth. Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback. Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team. Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk Data Analysis: Ability to look at data and infer usage patterns Required Qualifications and Skills Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. Customer-Centric Approach: Passionate about customer satisfaction and problem-solving. Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives. Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops. Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support. Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail. Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle Curiosity to learn about the customer base and curiosity to continue learning Desired Qualifications and Skills Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu). Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services. Query Language Proficiency: SQL or similar query language skills. Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings. Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous. OSS skills in Otel, Prometheus, and Falco are a plus Sumo Logic experience is a big plus but not required About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness-combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit ****************** Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. The expected annual base salary range for this position is $119,000 - $140,000. Compensation varies based on a variety of factors which include (but aren't limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards. Must be authorized to work in the United States at time of hire and for duration of employment. At this time, we are not able to offer nonimmigrant visa sponsorship for this position.

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team. Want to learn more about life at Egen? Check out these resources in addition to the job description. Meet EgenLife at EgenCulture and Values at EgenCareer Development at EgenBenefits at Egen About the opportunity: Egen is looking for a Customer Success and Engagement Manager to join our growing Service Delivery team. This is a critical, external client-servicing role, imperative to the successful execution of the large-scale cloud and IT transformation projects we deliver. As a Customer Success and Engagement Manager, you will be the central point of contact for program execution and delivery for your accounts, holding a full 360-degree view of the client's business and our partnership. You will be empowered to take full ownership of the client relationship, ensuring not only the success of delivery but also the financial health and strategic growth of the account. This is an opportunity to build upon our existing foundation and define what best-in-class customer success looks like at Egen.Responsibilities: Own Client P&L and Strategic Growth Take full ownership of the client account's P&L, including managing revenue, the cost of consulting, forecasted margin, and actual margin to ensure financial success. Act as the lead strategist for account expansion. You will be responsible for identifying, developing, and executing "expansion plays" that grow Egen's influence and footprint, whether into additional business units, with new stakeholders, or by pivoting current engagements into the next logical stage of work. Develop and own the strategic account roadmap, moving beyond reactive project management to proactively guide the client's long-term success with Egen. Lead the commercial aspects of the engagement, including Statements of Work (SOWs), change orders, and contract renewals, ensuring they align with the strategic goals of the account. Partner with the Customer Build deep, trusted relationships, becoming the customer's primary advocate and coach. Learn the client's business, environment, objectives, and challenges. Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively. Employ a consultative approach to drive organizational change, influencing people and processes to increase technology adoption and realize the full value of our solutions. Manage a regular cadence of discussions and progress updates, communicating with stakeholders at all levels and adjusting your tone and message for your audience. Guide client and Egen teams in good prioritization, roadmap, and execution practices, keeping the end-user's needs at the forefront. Own Egen Project Delivery Oversee project initiation, ensuring team members are set up for success both internally and with the client. Create and manage project plans, identifying dependencies and proactively communicating progress to all stakeholders. Moderate and lead meetings with efficiency, ensuring clear outcomes and actions. Manage project scope, change requests, risks, and issues, escalating appropriately and early to ensure smooth delivery. Approach project delivery with a product mindset, utilizing best practices to manage deliveries and lead by example. Know the difference between task management and owning the holistic success of the engagement. Manage Internal Team Communications Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success. Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior. Keep internal stakeholders up to date as needed, through regular ceremonies or ad hoc checkpoints. Clearly communicate objectives, risks, and any needs/asks. Potentially manage direct reports (i.e., Service Delivery Leads and Project Managers), aiding in their growth and development. Partner with technical leads and managers to help contribute to the career growth of engineers and technical staff. Basic Qualifications: 10+ years of experience in a hands-on, client-facing role managing large-scale, complex projects for a professional services organization. Demonstrated experience in account management, including P&L ownership, forecasting, and commercial negotiations. Proven ability to strategically grow accounts by identifying and developing new opportunities. At least 5 years of team/employee career management. Experience working with product companies, operating both strategically and "in the weeds." Strong background in organizational change management, with an ability to influence and guide clients through transformation. You are a clear communicator, both verbally and in writing, who knows how to convey information through illustration, words, or diagrams. You enjoy working with minimal structure and you enable change around you. You are a learner, proactive, and generally strive to do more. Experience with agile disciplines, software development methodologies, and various agile delivery tools is required. Helpful certifications or training may include: CSM, PMP, or other relevant project and product management credentials. Compensation & Benefits: This role is eligible for our competitive salary and comprehensive benefits package to support your well-being:- Comprehensive Health Insurance- Paid Leave (Vacation/PTO)- Paid Holidays- Sick Leave- Parental Leave - Bereavement Leave- 401 (k) Employer Match- Employee Referral Bonuses Check out our complete list of benefits here - >******************************** Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks. EEO and Accommodations: Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.

Remote | Canada or USA Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We've been a remote-first company for over a decade - and we're on a mission to help distributed teams work smarter, not harder. The Role We're hiring a Customer Success Manager (NAMER) to own the customer journey end to end - ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of 100-150 mid-market customers across North and South America. Your focus will span Onboarding, Adoption, Retention, Expansion, Renewal, Billing, and Escalations, ensuring every customer achieves measurable outcomes and lasting value from Hubstaff. This is a strategic and hands-on role: you'll act as the trusted advisor to your customers, collaborating cross-functionally with Sales, Product, Marketing, and Support to deliver world-class experiences and sustainable growth. This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight. You'll report to the Director of Customer Success (UK-based), working with peers across the Americas and Europe in a highly collaborative, remote-first environment. What You'll Do Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly. Manage ongoing customer relationships - conduct value-driven business reviews, track progress toward customer goals, and proactively drive retention and growth across your book of business. Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring Hubstaff's customers are retained and setup to grow with us. Build and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their advocate and advisor. Deliver key account insights: report on customer health, renewal risk, and expansion opportunities to the wider Hubstaff leadership team. Develop scalable processes and playbooks that streamline onboarding and lifecycle management, contributing to a continuously improving Customer Success practice. Use data to drive action: monitor product adoption metrics, health and associated alerts, feature usage, and engagement data to identify risk or opportunity, and implement targeted success plans. Educate and enable customers through webinars, product walkthroughs, and resources that increase confidence, adoption, and satisfaction. Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues quickly, advocate for customer feedback, and influence roadmap decisions. Continuously experiment and iterate: test engagement approaches, refine playbooks, and share learnings to enhance customer outcomes and internal efficiency. What You'll Bring 3+ years of experience in Customer Success within a PLG SaaS company. Proven experience managing 100+ mid-market accounts, balancing proactive engagement with operational efficiency. Strong ownership mentality - you're accountable for your customers' results and take initiative to solve problems before they escalate. Exceptional relationship and communication skills, able to engage both executive and operational stakeholders with credibility and empathy. Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance. Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model. Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus. Self-motivated, comfortable working autonomously in a distributed team, and energized by a high-growth, evolving environment. Compensation & Contract We hire either employees (PEO/EOR) or independent contractors, depending on the country. Compensation is aligned to local market benchmarks to ensure fairness across regions. As a reference, a full-time employee in the US can expect a base salary of ~$100,000/year, plus bonus. This role includes a monthly bonus plan based on retention and expansion targets. Why You'll Love Working at Hubstaff Fully remote role with flexible working hours Meaningful work - you'll help thousands of teams operate more effectively and sustainably every day Supportive culture built on trust, autonomy, and balance Private health insurance, paid time off, and local benefits (for employees) Annual stipends for home office, wellness, or professional development Clear career progression pathways, mentorship opportunities, and skill development programs Global company retreats in unique destinations, connecting our remote team in person Inclusion at Hubstaff We welcome and celebrate diverse backgrounds, perspectives, and experiences. Everyone deserves to feel valued and supported - and we're committed to creating an inclusive environment for all.