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What is a director, customer support services and how to become one
A director of customer support service is responsible for building strong relationships with customers for new business development opportunities. They manage the hiring, training, retention, and performance of the customer service team. They also ensure compliance with regulatory requirements impacting customer care functions while developing customer incentive and retention programs to ensure customer loyalty. An average director of customer support service earns $33,000 annually or $16 per hour.
A director of customer support service develops and continuously improves customer service delivery and the strategic development of operational requirements, processes, and technology to deliver key service outcomes for customers. They identify and develop all culture, process, and performance improvements and efficiencies for the customer and for leading/developing a team.
A director of customer support service typically holds a bachelor's degree in a related field. They are expected to have some years of experience in a customer service role or a similar position. Some employers prefer candidates who can relate well with customers with strong strategic and customer focus. They also need to have a clear understanding of the wider issues impacting the relevant markets.
What general advice would you give to a director, customer support services?
Andrew Gilliam
Customer Experience innovator and change agent,, Informa Tech
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.
Avg. Salary $33,902
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.66%
Asian 6.90%
Black or African American 12.35%
Hispanic or Latino 21.91%
Unknown 5.59%
White 52.60%
Genderfemale 56.95%
male 43.05%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Director, customer support services career paths
Key steps to become a director, customer support services
Explore director, customer support services education requirements
Start to develop specific director, customer support services skills
Skills Percentages Sales Support 28.79% Customer Support 8.00% Data Entry 7.70% Cash Handling 5.81% Inbound Calls 4.25% Complete relevant director, customer support services training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New directors, customer support services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a director, customer support services based on U.S. Bureau of Labor Statistics data and data from real director, customer support services resumes.Research director, customer support services duties and responsibilities
- Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
- Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
- Demonstrate superb organizational and multitasking abilities
- Demonstrate superb organizational and multitasking abilities
Prepare your director, customer support services resume
When your background is strong enough, you can start writing your director, customer support services resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a director, customer support services resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable director, customer support services resume templates
Build a professional director, customer support services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your director, customer support services resume.
Apply for director, customer support services jobs
Now it's time to start searching for a director, customer support services job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first director, customer support services job
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Average director, customer support services salary
The average director, customer support services salary in the United States is $33,902 per year or $16 per hour. Director, customer support services salaries range between $24,000 and $46,000 per year.
What am I worth?
How do directors, customer support services rate their job?
Director, customer support services reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.
The people and helping them solve their problems, also being first to help the customers.
not being able to communicate with a customer
Updated January 8, 2025
