How to hire a director, customer support services

How to hire a director, customer support services, step by step

Here's a step-by-step director, customer support services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director, customer support services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director, customer support services
• Step 8: Go through the hiring process checklist

What does a director, customer support services do?

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1. Identify your hiring needs

   Before you post your director, customer support services job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a director, customer support services for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

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   Hiring the perfect director, customer support services also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents director, customer support services salaries for various positions.

   Type of Director, Customer Support Services	Description	Hourly rate
   Director, Customer Support Services	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-22
   Customer Liaison	Customer liaisons are professionals who act as the focal point to deal with customer problems, questions, or concerns by coordinating with the proper company personnel to provide accurate answers for them. They are required to handle inbound calls to resolve immediate issues while providing excellent customer service to members... Show more	$14-51
   Customer Agent	A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Sales Support
   • Customer Support
   • Data Entry
   • Cash Handling
   • Inbound Calls
   • Customer Inquiries
   • Outbound Calls
   • Windows
   • Problem Resolution
   • Customer Care
   • Customer Satisfaction
   • Purchase Orders
   • Order Entry
   • Computer System

   Check all skills

   Responsibilities:

   • Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
   • Assist customers with making appointments, purchasing electrical equipment and tinting windows when need.
   • Demonstrate superb organizational and multitasking abilities
   • Demonstrate superb organizational and multitasking abilities

   More director, customer support services duties

3. Make a budget

   Including a salary range in your director, customer support services job description is one of the best ways to attract top talent. A director, customer support services can vary based on:

   • Location. For example, directors, customer support services' average salary in wyoming is 40% less than in new jersey.
   • Seniority. Entry-level directors, customer support services 48% less than senior-level directors, customer support services.
   • Certifications. A director, customer support services with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a director, customer support services's salary.

   Average director, customer support services salary

   $16.30hourly

   $33,902 yearly

   ---

   Entry-level director, customer support services salary

   $24,000 yearly salary

   Updated January 31, 2026

   Average director, customer support services salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$41,012	$20
   2	Connecticut	$40,791	$20
   3	New York	$39,197	$19
   4	Maryland	$38,992	$19
   5	Minnesota	$36,986	$18
   6	Ohio	$36,825	$18
   7	Oregon	$36,099	$17
   8	Colorado	$35,952	$17
   9	Arizona	$35,729	$17
   10	Florida	$35,728	$17
   11	Pennsylvania	$35,100	$17
   12	Montana	$34,988	$17
   13	Nebraska	$33,879	$16
   14	Virginia	$33,784	$16
   15	Georgia	$33,559	$16
   16	Indiana	$32,072	$15
   17	Utah	$31,917	$15
   18	Iowa	$30,955	$15
   19	South Carolina	$30,823	$15
   20	Texas	$30,406	$15

   Average director, customer support services salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Oracle	$51,310	$24.67	379
   2	Teledyne Technologies Incorporated	$45,443	$21.85	8
   3	Jazz Pharmaceuticals	$40,855	$19.64
   4	Raytheon Technologies	$40,387	$19.42	20
   5	Mitchell	$37,218	$17.89
   6	Cass Information Systems	$36,127	$17.37
   7	Daon	$35,870	$17.25
   8	Toyota of Des Moines	$35,742	$17.18	3
   9	Check 'n Go	$35,093	$16.87
   10	City of Billings	$34,558	$16.61
   11	Security Central NC	$34,403	$16.54
   12	Randstad North America, Inc.	$34,391	$16.53	51
   13	HireTalent	$34,262	$16.47	2
   14	JLL	$34,198	$16.44	44
   15	THE RIGHT STAFF	$34,004	$16.35
   16	VPNE	$33,902	$16.30
   17	Kelly Services	$33,879	$16.29	40
   18	Robert Half	$33,872	$16.28	295
   19	Adecco	$33,755	$16.23	70
   20	OOCL	$33,531	$16.12	5

4. Writing a director, customer support services job description

   A good director, customer support services job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a director, customer support services job description:

   Director, customer support services job description example

   The world is a dangerous place. Security Central makes Colorado homes and businesses safer via our electronic security systems, fire alarm systems, and monitoring services. But more importantly, we exist to positively impact people’s lives. In short, we work hard every day to make the world not only a safer place, but a BETTER place! We only hire team members who share this same passion and purpose.
   
   We are a family of believers. We believe in serving people. We believe in helping our community. We find deep satisfaction in serving people well and giving them the freedom to enjoy life without worrying about the safety and security of their homes and/or businesses.
   Our Vision:
   We will make the world a better place by positively impacting people’s lives in four specific areas of impact:
   
   Our Employees – We strive to see our employees thrive, both personally and professionally.
   Our Customers – We serve to hear our customers rave about the C.A.R.E. they feel from Security Central.
   Our Communities – We work to build communities that flourish in safety and security.
   Our World – We give to help the world believe in Hope and Love by sharing our time, talents, and treasure with others. Our Values:
   We summarize our character and commitments in our C.A.R.E. Pledge which embodies our core values. We pledge to do the following each and every day: C – Care for our customers’ personal safety and peace of mind. A – Answer calls and alarms quickly. R – Reflect Godly character in all that we do. E – Earn a fair profit to fuel our positive impact on people’s lives. Our Culture:
   Are you passionate about helping and serving people? Do you value variety and independence in your work? Do you want to want to make a positive impact on people's lives every day? Then you will love being part of the Security Central team. We serve others before ourselves. We don’t complain; instead, we find ways to solve problems and help customers and coworkers. We don’t limit our actives to our defined “duties;” instead, we do whatever it takes to deliver what the customer needs. And we don’t quit until the job is done and the customer is 100% satisfied. Therefore, we only employ people with those same character values and attitude. Security Central is a drug-free work place and a place of high standards. We perform pre-employment drug screenings as well as on-going random drug screenings. We also perform background checks to comply with licensing regulations, insurance requirements, and industry standards. If our culture describes you AND you love working REALLY hard, then read on… Our Work: Security Central’s Quick-C.A.R.E. Support Specialists help customers enjoy greater personal safety and peace of mind by responding quickly to customer calls and needs. The primary role of our Quick-C.A.R.E. Center is to handle incoming customer service calls and alarm signals that indicate a potential problem with clients’ systems. The Quick-C.A.R.E. call center is a fast-paced, high-performance, professional environment that gets a bit crazy and stressful, but we work together as a tight-knit team to C.A.R.E. for our customers’ safety and security needs. We run multiple shifts starting at 6:30 am and ending at 7:00 pm. Therefore, we need people who are flexible and can work different shift times. Each day is different, but a typical daily shift will include answering many customer-service calls, making many outbound calls to advise customers of system events, updating customer data in our software system, and working on other projects/tasks between calls. Our Quick-C.A.R.E. team is expected to act as professional ambassadors of the company by always projecting an image of professionalism, courtesy, integrity, expertise, and C.A.R.E. Success will be determined primarily by a loving attitude and an ability to work quickly, accurately, and independently. No prior alarm support experience is needed. However, you must have the personal characteristics that we require such as a POSITIVE ATTITUDE, a strong work ethic, high commitment/reliability, excellent verbal communication skills, high attentiveness to detail, self-driven ambition, and a deep desire to serve others. Did we mention a POSITIVE ATTITUDE?! If you like to gossip, whine, and/or complain without proactively providing suggested solutions, please DO NOT APPLY. Our Requirements: Successful Security Central Quick-C.A.R.E. Support Specialists exhibit the following personal characteristics: honesty, integrity, dependability, confidentiality, loyalty, a strong work ethic, ability to handle fast-paced workload, persistence and tenacity, a desire to help and serve others, good listening skills, good communication skills, attention to detail, a team attitude, and a personal drive to excel in their career. Our Benefits : Security Central offers a competitive compensation plan with base salary + bonuses. Expected first-year earnings should be $40K+. We also offer company-subsidized health and dental insurance for employees including a contribution toward dependent coverage, a qualified retirement plan funded 100% by the company plus a 401k option, and a cafeteria plan for pre-tax payment of medical and child-care related expenses. We expect a lot from our employees, but in return, we provide a lot as well. Company DescriptionSecurity Central has been positively impacting Colorado lives since 1969. We are a family-owned business based in the Denver metro area. We get up each day to bring light to a dark world. As a security and safety services provider, WHAT we do may be similar to our national competitors, but HOW we do it is completely different. The difference?... We C.A.R.E. We are committed to making the world a better place by positively impacting our employees, our customers, our community, and the world through our C.A.R.E. values and our Million Dollar Impact Initiative. Visit www.securitycentralinc.com to learn more.

   Copy this example

   

5. Post your job

   To find the right director, customer support services for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with directors, customer support services they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit directors, customer support services who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your director, customer support services job on Zippia to find and recruit director, customer support services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit directors, customer support services, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director, customer support services

   Once you have selected a candidate for the director, customer support services position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new director, customer support services. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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